CN105046802B - A kind of bank queuing management method and system based on many sales counters - Google Patents
A kind of bank queuing management method and system based on many sales counters Download PDFInfo
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- CN105046802B CN105046802B CN201510401459.7A CN201510401459A CN105046802B CN 105046802 B CN105046802 B CN 105046802B CN 201510401459 A CN201510401459 A CN 201510401459A CN 105046802 B CN105046802 B CN 105046802B
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Abstract
The invention provides a kind of bank queuing management method based on many sales counters and system, Zero queuing process is as follows：Dispatcher queue is asked, corresponding queue number is generated in response to the queuing request, each queue number is called out the numbers according to queue of calling out the numbers again, the queuing request includes target site and target sales counter, the queue of calling out the numbers includes the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter；Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into the privately owned queue of calling out the numbers.The queuing management method and system of the present invention both realizes remote queue number calling, greatlys save live queue waiting time, and can also realize specified sales counter function when carrying out remote queue, it is allowed to which voluntarily selection sales counter removes transacting business to client as needed.
Description
Technical field
The present invention relates to banking system technical field, and in particular to a kind of bank queuing management method based on many sales counters and
System.
Background technology
With the fast development of economic society, people increasingly be unable to do without bank.Each big bank in order to provide good service,
Numerous branches are established, daily tens clients up to a hundred of reception.Client do withdrawal, deposit, open an account, transfer accounts, bill is looked into detail
Repeatedly queuing is generally required during the business such as inquiry, cancellation, great effort and time is wasted, also the working environment to bank outlets is made
Into harmful effect.
In order to provide efficient service, build good working environment, each bank needs to manage with high-tech client
Reason means replace traditional artificial queueing form.Current bank outlets can in order to avoid having in a large amount of clients transacting business simultaneously
Can cause crowded, chaotic scene, import one be cased with the number of taking, fill out list, wait, call out the numbers, transacting business, the queuing of the flow such as evaluation
Calling system.So that each client knows how many people is queuing up, is currently being discharged to the information such as which number in site.Transacting business
When, it is necessary to site staff mouthful inquiry or inform, handle that what business needs those data and step.
In this way, client, without ranking of standing after the number of taking, is that client saves muscle power, and expand when wait is called out the numbers
The big free scope of activities of client, is that client brings facility to a certain extent.
But in this period before transacting business after the number of taking, client must still stay in bank and wait, Er Qiequ
Number business also must can just be handled at site scene, be not client with geographical restriction, moreover from the stand-by period
Save one minute and one second.Therefore, find it is a kind of can thoroughly by the mode that client frees from queuing be in service system urgently
To be solved the problem of.
For the problem, the Chinese patent application of Publication No. 10135014 discloses a kind of bank queuing machine, at queuing
Manage system and method, the queuing system includes data processing equipment, site number calling machine, client and called out the numbers terminal, network connection dress
Put and access device by all kinds of means, rank when calling out the numbers, request of calling out the numbers can be sent by site number calling machine, visitor can also be passed through
Family terminal of calling out the numbers sends request of calling out the numbers and realizes remote queue number calling, and then avoids client and must arrive site and carry out the number of taking with complete
Called out the numbers into transmission and ask and cause the problem of queue waiting time is long.
Although realizing remote queue number calling greatlys save live queue waiting time, it is directed in the queuing system
All requests of calling out the numbers specify corresponding sales counter according to the idle condition of each sales counter of site for each request of calling out the numbers, and client can not be certainly
Row selection sales counter removes transacting business.
The content of the invention
In view of the shortcomings of the prior art, the invention provides a kind of bank queuing management method based on many sales counters and it is
System.
A kind of bank queuing management method based on many sales counters, including dispatcher queue request, in response to the queuing request
Generate corresponding queue number, then each queue number called out the numbers according to queue of calling out the numbers, the queuing request comprising target site with
Target sales counter, the queue of calling out the numbers includes the publicly-owned queue of calling out the numbers for target site, and is called out the numbers for the privately owned of each sales counter
Queue；
Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into its target sales counter
Privately owned queue of calling out the numbers.
The queuing management method of the present invention is before ranking and calling out the numbers, it should builds and is directed to respectively for each bank outlets
Publicly-owned call out the numbers queue and the privately owned queue of calling out the numbers for each sales counter of site.
In the queuing management method of the present invention, if after generation queue number, the queue number of generation directly is added into the queuing please
In the privately owned queue of calling out the numbers for seeking corresponding target sales counter, then (i.e. corresponding queuing request is processed it before the queue number is called
Before), make the queue number all the time in corresponding privately owned queue of calling out the numbers；If generating after queue number, target sales counter is not added into
Privately owned queue of calling out the numbers in (including add in publicly-owned queue of calling out the numbers or be added without two kinds of situations in publicly-owned queue of calling out the numbers), meeting
Under certain condition, the queue number can be added in corresponding privately owned queue of calling out the numbers.
Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into the privately owned team of calling out the numbers
Row ensure that queue number appears in the right in privately owned queue of calling out the numbers, so ensure that the queuing request has can be in target cabinet
The processed right of platform.
Preferably, it is publicly-owned to generate the queue number that will additionally generate after corresponding queue number addition in response to the queuing request
Call out the numbers in queue.
Ensure that the queue number can be called into by the way that the queue number of generation is added into publicly-owned queue of calling out the numbers, that is, ensure corresponding
Queuing request can be processed.
The queue number by generation unconditional at once it can be added after generation queue number in publicly-owned queue, can also be full
It is added into again after sufficient predetermined condition in publicly-owned queue of calling out the numbers.
Further preferably, the queue number of generation is added into publicly-owned queue of calling out the numbers after user reaches target site in the present invention
In.
In client to ensure that queue number does not enter publicly-owned queue of calling out the numbers when reaching target site, i.e., without calling out the numbers, and then
The situation for being not in number, is inserted directly into publicly-owned queue of calling out the numbers after user reaches, is provided necessarily for the queuing request
Priority, relative to the mode inserted by force again after mistake number can more be received by remaining queuer.
Determining the time of user's arrival target site can realize by using the dynamic mode submitted of householder, can also be by user
Reach after target site by logging in the queue machine and print queue number of target site as the time for reaching target site.
Before queue number is called, prompted the user to choose whether according to the queuing situation of target site queue number immigration is privately owned
Call out the numbers queue, and corresponding processing is done to queue number according to feedback：
If selection moves into privately owned queue of calling out the numbers, the queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers；
Otherwise, the queue number is kept in publicly-owned queue of calling out the numbers.
The queuing situation of target site refers mainly to the queuing people before the queue number in the publicly-owned queue of calling out the numbers of target site
Number, can be realized by monitoring the queue number number in publicly-owned queue of calling out the numbers.When in publicly-owned queue of calling out the numbers, the number before queue number
During less than threshold value, user is pointed out.The span of the threshold value is usually 1~3.
By the way of pointing out in advance, the continuity in bank's station-to-station service is ensure that, is not in that some sales counter is temporary
Shi Wufa calls out the numbers, and is waited, and improves the time availability of sales counter.
When user's selection moves into queue number in privately owned queue of calling out the numbers, refer to user's selection in target sales counter transacting business,
Now, for being bound in target sales counter transacting business, otherwise, user's selection is handled in random sales counter, and now user still has
May be in target sales counter transacting business, but probability is random.
User is selected according to prompt message in the present invention, substantially increases the flexibility of Zero queuing scheme, favorably
In the queuing experience for improving user.
To ensure that the queue number can be necessarily called into, preferably, when each sales counter is called out the numbers by operating as follows：
Compare the head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of current sales counter：
If the queue number of privately owned queue head of calling out the numbers is smaller, the queue number that head is taken out from privately owned queue of calling out the numbers is sent
Progress to current sales counter is called；
Otherwise, the queue number that head is taken out from publicly-owned queue of calling out the numbers is sent to the progress of current sales counter and called.
Present invention also offers another bank queuing management method based on many sales counters, including：
Corresponding queue number is generated in response to queuing request, to be called out the numbers according to queue of calling out the numbers to each its, the row
Team's request bag contains target site and target sales counter, and the queue of calling out the numbers includes the publicly-owned queue of calling out the numbers for target site, and
For the privately owned queue of calling out the numbers of each sales counter；
Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into this and privately owned call out the numbers
Queue.
The queue number that will additionally generate after corresponding queue number is generated in response to the queuing request and adds publicly-owned queue of calling out the numbers
In.
Before queue number is called, prompted the user to choose whether according to the queuing situation of target site queue number immigration is privately owned
Call out the numbers queue, and corresponding processing is done to queue number according to feedback：
If selection moves into privately owned queue of calling out the numbers, the queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers；
Otherwise, the number of holding queue in publicly-owned queue of calling out the numbers.
Based on the bank queuing management method of many sales counters, when each sales counter is called out the numbers by operating as follows：
Compare the head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of current sales counter：
If the queue number of privately owned queue head of calling out the numbers is smaller, one queue number of taking-up is sent to from privately owned queue of calling out the numbers
The progress of current sales counter is called；
Otherwise, the queue number that head is taken out from publicly-owned queue of calling out the numbers is sent to the progress of current sales counter and called.
In the bank queuing management method each step to implement process identical with above-mentioned bank queuing management method.
Present invention also offers a kind of bank queue number calling system based on many sales counters, including：
Response unit, for generating corresponding queue number in response to queuing request, to be carried out according to queue of calling out the numbers to it
Call out the numbers, the queuing request includes target site and target sales counter, the queue of calling out the numbers includes crying for the publicly-owned of target site
Number queue, and for the privately owned queue of calling out the numbers of each sales counter；
Queue number processing unit, for making the privately owned queue of calling out the numbers that it is in its target sales counter all the time before queue number is called
In or allow move into the privately owned queue of calling out the numbers.
Preferably, the response unit includes：
First module, the publicly-owned queue of calling out the numbers for the queue number of generation to be added to target site；
Second module, for monitoring the queuing situation of target site before queue number is called and sending for pointing out user to select
Select the prompt message whether queue number is moved into privately owned queue of calling out the numbers；
3rd module, the feedback of the prompt message is directed to for obtaining user, and according to the feedback of acquisition to queue number
Do corresponding processing.
Compared with prior art, bank queuing management method of the invention and system can both realize remote queue
Number, live queue waiting time is greatlyd save, and specified sales counter function can be realized when carrying out remote queue, it is allowed to client
Voluntarily selection sales counter removes transacting business as needed.
Embodiment
Below in conjunction with specific embodiment, the present invention will be described in detail.
The bank queuing management method based on many sales counters and method of the present embodiment are based on the hardware system including following component
System is realized：Custom queueing terminal, server and bank call out the numbers device.Wherein, can be carried out between three interacting message (including indirectly letter
Breath interaction and direct information interaction).
Custom queueing terminal can be intelligent mobile terminal, rank call out the numbers when, for dispatcher queue request, the row
Team's request includes target site and target sales counter.
Server, for generating corresponding queue number in response to queuing request, for making it all the time before queue number is called
It is in the privately owned queue of calling out the numbers of its target sales counter or allows the privately owned queue of calling out the numbers for moving into its target sales counter；
Each queue number is called out the numbers for device of calling out the numbers for calling out the numbers queue accordingly for each site structure, its
In queue of calling out the numbers include the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter.
It is actively to send the number of taking to server by device of calling out the numbers to ask, then by servicing when device of calling out the numbers is called queue number
Device is called out the numbers according to predetermined strategy of calling out the numbers for each number of taking request distribution queue number with there is each device of calling out the numbers to carry out broadcast.
When certain window C calls out the numbers, from C windows to the service transmission number of taking request, server is it according to the service received
Distribution queue number is simultaneously sent to window C device of calling out the numbers and broadcasted.Server is that the number of taking request distribution is queued up according to following principle
Number：
Compare privately owned call out the numbers queue and the publicly-owned queue head of calling out the numbers of C windows, if privately owned call out the numbers queue head number (i.e.
Queue number) it is smaller, then a queue number (queue number on head) is taken out from privately owned queue of calling out the numbers and be sent to calling out the numbers for C windows
Device, otherwise, takes out the device of calling out the numbers that a queue number (queue number on head) is sent to C windows from publicly-owned queue of calling out the numbers.
To realize in custom queueing terminal and server in above-mentioned functions, the present embodiment firstly the need of the corresponding work(of installation
Energy module, wherein needs to install on server：
Response unit, for generating corresponding queue number in response to queuing request, to be carried out according to queue of calling out the numbers to it
Call out the numbers, wherein, queuing request includes target site and target sales counter, and queue of calling out the numbers includes the publicly-owned team of calling out the numbers for target site
Row, and for the privately owned queue of calling out the numbers of each sales counter；
Queue number processing unit, for making the privately owned queue of calling out the numbers that it is in its target sales counter all the time before queue number is called
In or allow move into the privately owned queue of calling out the numbers.
Wherein, response unit includes：
First module, the publicly-owned queue of calling out the numbers for the queue number of generation to be added to target site；
Second module, for monitoring the queuing situation of target site before queue number is called and sending for pointing out user to select
Select the prompt message whether queue number is moved into privately owned queue of calling out the numbers；
3rd module, the feedback of the prompt message is directed to for obtaining user, and according to the feedback of acquisition to queue number
Do corresponding processing.
Rank before calling out the numbers, create corresponding team of calling out the numbers for each bank outlets (i.e. site) by server first
Row.
A target site is specified with client below, and so that a window of target site is target sales counter as an example, to row
Team's process of calling out the numbers is illustrated.Detailed process is as follows：
(1) asked by cell-phone customer terminal dispatcher queue, the queuing request includes target site and target sales counter.
To avoid client blindly selection site, the queuing management method of the present embodiment also by operating as customer selecting as follows
Target site and target sales counter provide reference：
Bank Name, selected and sorted mode are selected in application software of the client in custom queueing terminal to be asked as initial
Ask, click on " search " button, the initial request is sent to server, server is according to the site information of site for receiving
The initial request arrived carries out web-site recommendations, and then by web-site recommendations result, (the web-site recommendations result of the display of the present embodiment includes
The site information of each site) custom queueing terminal is sent, and there is custom queueing terminal to be shown with list or map view.
The site information of the present embodiment includes：The position of correspondence site, the sales counter number of open service, the scope of business, total clothes
Service evaluation, current queue number and the class of business of each queuer with each sales counter are evaluated in business.
Every trade web-site recommendations are entered according to current subscriber location (can specify can also be by GPS location) and site information
When.
(2) server is received after the queuing request, is the row according to the queue number of target site for target site
Team's request generation queue number (the present embodiment be common queue number), is designated as P, and by P and windows associate.
(3) queue number in publicly-owned the call out the numbers queue and the privately owned queue of calling out the numbers of a sales counter before server monitoring P
Change, the queue number (i.e. the number of queue number before P) before the P in publicly-owned queue of calling out the numbers is less than certain number (this reality
Apply example for 1) when, point out client " current queue number, the number of a number window of specified window, it is contemplated that stand-by period ".
Wherein, it is contemplated that the stand-by period, according to the number of the queuer before P in publicly-owned queue of calling out the numbers, each queuer
Business handling situation and the professional ability of each sales counter of bank, which are calculated, to be obtained.
The prompting of this in the present embodiment is read using form of message for user.
(4) P is added in publicly-owned queue of calling out the numbers.
In the present embodiment, generation queue number reaches target site in client, and in print queue P, automatically adds P
In publicly-owned queue of calling out the numbers.So, in client to ensure that P does not enter publicly-owned queue of calling out the numbers when reaching target site, i.e., without crying
Number, situation about entering without mistake number.
(5) when presence will take turns to P in publicly-owned queue of calling out the numbers, server sends prompting to custom queueing terminal, reminds
User it is estimated other windows can than No. one window handle your business in advance, be confirmed whether still at No. one with and by user
Window is handled, and confirmation please click on ' being ', otherwise, can be in other window transacting business "：
The system receives client's confirmation ' being ' before P is taken turns to, in the privately owned queue of calling out the numbers that P is moved into a window；
Otherwise, maintain P constant in publicly-owned queue of calling out the numbers.
Message in the present embodiment is ejected in the form of message box.
Hereafter, P is called out the numbers according to queue of calling out the numbers, if P is in publicly-owned queue of calling out the numbers, P may be by target site
Any one window is called (i.e. random window)；
When in privately owned queues of calling out the numbers of the P in a window, when calling out the numbers：
There is queue number in the privately owned queue of calling out the numbers for checking a window, it is assumed that P is in queue head, publicly-owned queue heads of calling out the numbers
For Q, and P is less than Q, then is taken out P and is called out the numbers device to a window.If privately owned queue of calling out the numbers is in the absence of queue number, from public affairs
Call out the numbers to take out a queue number in queue and be sent to a window and call out the numbers device.
Client, can be by finding queuing request, it is possible to right after banking is completed in mobile phone application software
This service is evaluated.
Technical scheme and beneficial effect are described in detail above-described embodiment, Ying Li
Solution is to the foregoing is only presently most preferred embodiment of the invention, is not intended to limit the invention, all principle models in the present invention
Interior done any modification, supplement and equivalent substitution etc. are enclosed, be should be included in the scope of the protection.
Claims (7)
1. a kind of bank queuing management method based on many sales counters, including dispatcher queue request, give birth in response to the queuing request
Each queue number is called out the numbers into corresponding queue number, then according to queue of calling out the numbers, it is characterised in that the queuing request includes mesh
Site and target sales counter are marked, the queue of calling out the numbers includes the publicly-owned queue of calling out the numbers for target site, and for each sales counter
Privately owned queue of calling out the numbers；
Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into the privately owned of its target sales counter
Call out the numbers queue；
The queue number that will additionally generate after corresponding queue number is generated in response to the queuing request to add in publicly-owned queue of calling out the numbers；
User is reached in the publicly-owned queue of calling out the numbers of queue number addition of generation after target site.
2. the bank queuing management method as claimed in claim 1 based on many sales counters, it is characterised in that before queue number is called,
Prompted the user to choose whether the queue number moving into privately owned queue of calling out the numbers according to the queuing situation of target site, and according to feedback pair
Queue number does corresponding processing：
If selection moves into privately owned queue of calling out the numbers, the queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers；
Otherwise, the queue number is kept in publicly-owned queue of calling out the numbers.
3. the bank queuing management method based on many sales counters as described in any one in claim 1~2, it is characterised in that
When each sales counter is called out the numbers by operating as follows：
Compare the head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of current sales counter：
If the queue number of privately owned queue head of calling out the numbers is smaller, the queue number on taking-up head, which is sent to, from privately owned queue of calling out the numbers works as
The progress of preceding sales counter is called；
Otherwise, the queue number that head is taken out from publicly-owned queue of calling out the numbers is sent to the progress of current sales counter and called.
4. a kind of bank queuing management method based on many sales counters, it is characterised in that including：
Corresponding queue number is generated in response to queuing request, to be called out the numbers according to queue of calling out the numbers to each its, the queuing please
Ask comprising target site and target sales counter, the queue of calling out the numbers includes the publicly-owned queue of calling out the numbers for target site, and is directed to
The privately owned queue of calling out the numbers of each sales counter；
Before queue number is called, it is in all the time in the privately owned queue of calling out the numbers of its target sales counter or allows to move into the privately owned team of calling out the numbers
Row；
The queue number that will additionally generate after corresponding queue number is generated in response to the queuing request to add in publicly-owned queue of calling out the numbers.
5. the bank queuing management method as claimed in claim 4 based on many sales counters, it is characterised in that before queue number is called,
Prompted the user to choose whether the queue number moving into privately owned queue of calling out the numbers according to the queuing situation of target site, and according to feedback pair
Queue number does corresponding processing：
If selection moves into privately owned queue of calling out the numbers, the queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers；
Otherwise, the queue number is kept in publicly-owned queue of calling out the numbers.
6. the bank queuing management method based on many sales counters as described in any one in claim 4~5, it is characterised in that
When each sales counter is called out the numbers by operating as follows：
Compare the head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of current sales counter：
If the queue number of privately owned queue head of calling out the numbers is smaller, the queue number on taking-up head, which is sent to, from privately owned queue of calling out the numbers works as
The progress of preceding sales counter is called；
Otherwise, the queue number that head is taken out from publicly-owned queue of calling out the numbers is sent to the progress of current sales counter and called.
7. a kind of bank queue number calling system based on many sales counters, it is characterised in that including：
Response unit, for generating corresponding queue number in response to queuing request, to be called out the numbers according to queue of calling out the numbers to it,
The queuing request includes target site and target sales counter, and the queue of calling out the numbers includes the publicly-owned team of calling out the numbers for target site
Row, and for the privately owned queue of calling out the numbers of each sales counter；
Queue number processing unit, for making it be in all the time in the privately owned queue of calling out the numbers of its target sales counter before queue number is called or
Allow the privately owned queue of calling out the numbers for moving into its target sales counter；
The response unit includes：
First module, the publicly-owned queue of calling out the numbers for the queue number of generation to be added to target site；
Second module, be for pointing out user to select for monitoring the queuing situation of target site before queue number is called and sending
The no prompt message that the queue number is moved into privately owned queue of calling out the numbers；
3rd module, is directed to the feedback of the prompt message, and do phase to queue number according to the feedback of acquisition for obtaining user
The processing answered.
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| CN201510401459.7A CN105046802B (en) | 2015-07-07 | 2015-07-07 | A kind of bank queuing management method and system based on many sales counters |
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| CN201510401459.7A CN105046802B (en) | 2015-07-07 | 2015-07-07 | A kind of bank queuing management method and system based on many sales counters |
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| CN105046802B true CN105046802B (en) | 2017-09-22 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105825569A (en) * | 2016-05-27 | 2016-08-03 | 浪潮集团有限公司 | WIFI multifunctional queue-up method |
| CN106384419A (en) * | 2016-09-13 | 2017-02-08 | 太仓苏易信息科技有限公司 | Number calling system capable of realizing designated number calling |
| CN106846596A (en) * | 2017-02-20 | 2017-06-13 | 山东浪潮商用系统有限公司 | A kind of tax office queue machine, queuing processing system and its method |
| CN109448210A (en) * | 2018-09-25 | 2019-03-08 | 江小平 | Interaction queuing system and method |
| TWI748163B (en) * | 2019-02-13 | 2021-12-01 | 華南商業銀行股份有限公司 | A system and method for transcating and sorting affair |
| CN109934987B (en) * | 2019-03-26 | 2020-09-04 | 苏州工业园区东诚智能网络技术有限公司 | Intelligent transfer queuing method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| SE0101265L (en) * | 2001-04-06 | 2002-10-07 | Sven Prytz | Method and system for providing information on queuing conditions and for arranging queuing customers at service points |
| CN101086771A (en) * | 2006-06-06 | 2007-12-12 | 温源 | A queue numbering method and its queue numbering device |
| CN101206775A (en) * | 2007-03-28 | 2008-06-25 | 郑志豪 | Method and system for managing queueing |
| CN201910087U (en) * | 2010-12-30 | 2011-07-27 | 中国工商银行股份有限公司 | Number calling device and queuing system for bank outlets |
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