CN105046802A - Multi-counter based bank queuing and number calling method and system - Google Patents
Multi-counter based bank queuing and number calling method and system Download PDFInfo
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Abstract
The invention provides a multi-counter based bank queuing and number calling method and system. The queuing and number calling process includes: sending a queuing request, generating a corresponding queuing number in response to the queuing request, and then conducting number calling on queuing numbers according to a number calling queue. The queuing request includes a target net point and a target counter, and the number calling queue includes a public number calling queue directed to the target net point and a private number calling queue directed to each counter. Before calling, the queuing number is always in the private number calling queue of the target counter or is allowed to be shifted into the private number calling queue. The queuing and number calling method and system provided by the invention realize remote queuing and number calling, greatly save the on-site queuing and waiting time, also can realize the counter designation function during remote queuing, and allow customers to select counters by themselves to handle business according to needs.
Description
Technical field
The present invention relates to banking system technical field, be specifically related to a kind of bank queuing management method based on many sales counters and system.
Background technology
Along with the fast development of economic society, people more and more be unable to do without bank.Each big bank, in order to offer high-quality service, establishes numerous branch, receives tens clients up to a hundred every day.Client do withdraw the money, deposit, open an account, transfer accounts, the business such as bill is inquired about in detail, cancellation time often need repeatedly to queue up, waste great effort and time, cause harmful effect also to the working environment of bank outlets.
In order to provide high efficiency service, build good working environment, each bank needs to replace traditional artificial queueing form with high-tech customer account management means.Current bank outlets in order to avoid a large amount of client simultaneously transacting business time likely cause crowded, chaotic scene, import a set ofly have the number of getting, fill out list, wait for, call out the numbers, the Zero queuing system of transacting business, the flow process such as evaluation.Each client all known in site have how many people in queuing, be currently discharged to the information such as which number.During transacting business, need site staff's mouth inquiry or inform, handling those data of what service needed and step.
In this way, client without the need to ranking of standing, for client saves muscle power, and expands the free scope of activities of client, for client brings facility to a certain extent after the number of getting when waiting for and calling out the numbers.
But after the number of getting to transacting business during this period of time in, client still must stay in bank and wait for, and the number of getting business also just can must be handled at scene, site, has geographical restriction, also from the stand-by period, not for client saves one minute and one second.Therefore, finding a kind of mode that can thoroughly client be freed from queue up is problem demanding prompt solution in service system.
For this problem, publication number be 10135014 Chinese patent application disclose a kind of bank queuing machine, queuing disposal system and method thereof, this queuing system comprises data processing equipment, site number calling machine, client calls out the numbers terminal, network connection device and by all kinds of means access device, rank when calling out the numbers, the request of calling out the numbers can be sent by site number calling machine, also can by client call out the numbers terminal send the request of calling out the numbers realize remote queue number calling, and then avoid client and must arrive site and carry out the number of getting and send the request of calling out the numbers and the problem that causes queue waiting time long to complete.
Although achieve remote queue number calling greatly save on-the-spot queue waiting time, but ask according to the idle condition of each sales counter of site to be that corresponding sales counter is specified in each request of calling out the numbers for all calling out the numbers in this queuing system, client cannot select sales counter to remove transacting business voluntarily.
Summary of the invention
For the deficiencies in the prior art, the invention provides a kind of bank queuing management method based on many sales counters and system.
A kind of bank queuing management method based on many sales counters, comprise dispatcher queue request, corresponding queue number is generated in response to described queuing request, according to queue of calling out the numbers, each queue number is called out the numbers again, described queuing request comprises target site and target sales counter, described queue of calling out the numbers comprises the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Before queue number is called, to be in the privately owned queue of calling out the numbers of its target sales counter or to allow to move into the privately owned queue of calling out the numbers of its target sales counter all the time.
Queuing management method of the present invention, before ranking and calling out the numbers, should build publicly-owned call out the numbers queue and the privately owned queue of calling out the numbers for each sales counter for site for each bank outlets respectively.
In queuing management method of the present invention, if after generation queue number, directly the queue number of generation being added the privately owned of target sales counter corresponding to this queuing request calls out the numbers in queue, then before this queue number is called (namely corresponding queuing request processed before), making this queue number be in all the time privately ownedly accordingly calls out the numbers in queue; If after generation queue number, privately owned the calling out the numbers in queue not added target sales counter (comprises and adds in publicly-owned queue of calling out the numbers or do not add two kinds of situations in publicly-owned queue of calling out the numbers), meeting under certain condition, this queue number can added the privately owned of correspondence and call out the numbers in queue.
Before queue number is called, all the time be in the privately owned queue of calling out the numbers of its target sales counter or allow to move into this privately owned queue of calling out the numbers and can ensure that queue number appears at privately owned right of calling out the numbers in queue, and then ensure that this queuing request has the right that can be processed at target sales counter.
As preferably, after generating corresponding queue number in response to described queuing request, also the queue number of generation is added publicly-owned calling out the numbers in queue.
Ensureing that this queue number can be called into by the queue number of generation being added publicly-owned queue of calling out the numbers, namely ensureing that corresponding queuing request can be processed.
Can generation queue number after at once the unconditional queue number by generation add in publicly-owned queue, also can be added publicly-owned calling out the numbers in queue again after meeting predetermined condition.
Further preferably, after user reaches target site, the queue number of generation is added publicly-owned calling out the numbers in queue in the present invention.
Client for ensureing that queue number does not enter publicly-owned queue of calling out the numbers when reaching target site, namely do not call out the numbers, and then situation about there will not be number, directly publicly-owned queue of calling out the numbers is inserted after user arrives, for this queuing request provides certain right of priority, relative to, after crossing number, the mode inserted by force again more can be received by all the other queuers.
Determine that the mode that the time that user arrives target site initiatively can be submitted to by user realize, also user can be reached after target site by log in the queue machine of target site and print queue number as time of arrival target site.
Before queue number is called, selects whether this queue number to be moved into privately owned queue of calling out the numbers according to the queuing situation prompting user of target site, and according to feedback, corresponding process done to queue number:
Move into privately owned queue of calling out the numbers if select, then this queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers;
Otherwise, keep this queue number to call out the numbers in queue publicly-owned.
The queuing situation of target site mainly refers to the queue number in the publicly-owned queue of calling out the numbers of target site before this queue number, realizes by monitoring publicly-owned queue number number of calling out the numbers in queue.Call out the numbers in queue when publicly-owned, when the number before queue number is less than threshold value, prompting user.The span of this threshold value is generally 1 ~ 3.
Adopt the mode pointed out in advance, the continuity in bank's station-to-station service can be ensured, there will not be certain sales counter temporarily cannot call out the numbers, wait for, improve the time availability of sales counter.
When user selects queue number to move in privately owned queue of calling out the numbers, refer to that user selects at target sales counter transacting business, now, for being bound at target sales counter transacting business, otherwise, user selects to handle at random sales counter, and now user still likely can at target sales counter transacting business, but probability is random.
In the present invention, user selects according to information, substantially increases the dirigibility of Zero queuing scheme, and the queuing being conducive to improving user is experienced.
For ensureing that this queue number one is called into surely, as preferably, when each sales counter is called out the numbers by following operation:
The head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of more current sales counter:
If the queue number of queue head of calling out the numbers privately owned is less, then the queue number taking out head from privately owned queue of calling out the numbers sends to the carrying out of current sales counter to call out;
Otherwise the queue number taking out head from publicly-owned queue of calling out the numbers sends to the carrying out of current sales counter to call out.
Present invention also offers the another kind of bank queuing management method based on many sales counters, comprising:
Corresponding queue number is generated in response to queuing request, in order to call out the numbers to each its according to queue of calling out the numbers, described queuing request comprises target site and target sales counter, described in queue of calling out the numbers comprise publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Before queue number is called, is in the privately owned queue of calling out the numbers of its target sales counter all the time or allows to move into this privately owned queue of calling out the numbers.
Also the queue number of generation is added publicly-owned calling out the numbers in queue after generating corresponding queue number in response to described queuing request.
Before queue number is called, selects whether this queue number to be moved into privately owned queue of calling out the numbers according to the queuing situation prompting user of target site, and according to feedback, corresponding process done to queue number:
Move into privately owned queue of calling out the numbers if select, then this queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers;
Otherwise, the number of holding queue in publicly-owned queue of calling out the numbers.
Based on the bank queuing management method of many sales counters, when each sales counter is called out the numbers by following operation:
The head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of more current sales counter:
If the queue number of queue head of calling out the numbers privately owned is less, then from privately owned queue of calling out the numbers, take out a queue number send to the carrying out of current sales counter to call out;
Otherwise the queue number taking out head from publicly-owned queue of calling out the numbers sends to the carrying out of current sales counter to call out.
In this bank queuing management method, the specific implementation process of each step is identical with above-mentioned bank queuing management method.
Present invention also offers a kind of bank queue number calling system based on many sales counters, comprising:
Response unit, for generating corresponding queue number in response to queuing request, in order to call out the numbers to it according to queue of calling out the numbers, described queuing request comprises target site and target sales counter, described queue of calling out the numbers comprises the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Queue number processing unit, is in the privately owned queue of calling out the numbers of its target sales counter all the time for making it before queue number is called or allows to move into this privately owned queue of calling out the numbers.
As preferably, described response unit comprises:
First module, for adding the publicly-owned queue of calling out the numbers of target site by the queue number of generation;
Second module, for monitoring the queuing situation of target site and the information sent for pointing out user to select whether to be moved into by this queue number privately owned queue of calling out the numbers before queue number is called;
3rd module, for obtaining the feedback of user for described information, and does corresponding process according to the feedback obtained to queue number.
Compared with prior art, bank queuing management method of the present invention and system both can achieve remote queue number calling, greatly save on-the-spot queue waiting time, and can realize when carrying out remote queue specifying sales counter function, allow client to select sales counter to remove transacting business as required voluntarily.
Embodiment
Describe the present invention below in conjunction with specific embodiment.
The bank queuing management method based on many sales counters of the present embodiment and method realize based on the hardware system comprising following assembly: custom queueing terminal, and server and bank call out the numbers device.Wherein, interacting message (comprise collateral information is mutual and direct information is mutual) can be carried out between three.
Custom queueing terminal can be intelligent mobile terminal, rank call out the numbers time, for dispatcher queue request, this queuing request comprises target site and target sales counter.
Server, for generating corresponding queue number in response to queuing request, being in the privately owned queue of calling out the numbers of its target sales counter all the time for making it before queue number is called or allowing to move into the privately owned queue of calling out the numbers of its target sales counter;
Call out the numbers to each queue number for device of calling out the numbers for building for each site queue of calling out the numbers accordingly, queue of wherein calling out the numbers comprises the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter.
When device of calling out the numbers is called out queue number, be initiatively send the number of getting request to server by device of calling out the numbers, then called out the numbers there to be each device of calling out the numbers to carry out broadcast for each number of getting request dispatching queue number according to predetermined strategy of calling out the numbers by server.
When certain window C calls out the numbers, asked to the service transmission number of getting by C window, server is that it distributes queue number and sends to the device of calling out the numbers of window C to broadcast according to the service received.Server is the number of getting request dispatching queue number according to following principle:
Relatively privately owned queue and the publicly-owned queue head of calling out the numbers of calling out the numbers of C window, if queue head number (i.e. queue number) of calling out the numbers privately owned is less, then from privately owned queue of calling out the numbers, take out the device of calling out the numbers that a queue number (queue number of head) sends to C window, otherwise, from publicly-owned queue of calling out the numbers, take out the device of calling out the numbers that a queue number (queue number of head) sends to C window.
For realizing above-mentioned functions, first needing corresponding functional module is installed in the custom queueing terminal in the present embodiment and server, wherein server needing to install:
Response unit, for generating corresponding queue number in response to queuing request, in order to call out the numbers to it according to queue of calling out the numbers, wherein, queuing request comprises target site and target sales counter, and queue of calling out the numbers comprises the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Queue number processing unit, is in the privately owned queue of calling out the numbers of its target sales counter all the time for making it before queue number is called or allows to move into this privately owned queue of calling out the numbers.
Wherein, response unit comprises:
First module, for adding the publicly-owned queue of calling out the numbers of target site by the queue number of generation;
Second module, for monitoring the queuing situation of target site and the information sent for pointing out user to select whether to be moved into by this queue number privately owned queue of calling out the numbers before queue number is called;
3rd module, for obtaining the feedback of user for described information, and does corresponding process according to the feedback obtained to queue number.
Rank before calling out the numbers, first create for each bank outlets (i.e. site) queue of calling out the numbers accordingly by server.
Specify a target site with client below, and for target site window for target sales counter, Zero queuing process is described.Detailed process is as follows:
(1) by cell-phone customer terminal dispatcher queue request, this queuing request comprises target site and target sales counter.
For avoiding client blindly to select site, the queuing management method of the present embodiment is also by being operating as customer selecting target site as follows and target sales counter provides reference:
Select Bank Name, selected and sorted mode using as initial request in the application software of client in custom queueing terminal, click " search " button, so that this initial request is sent to server, server carries out web-site recommendations according to the site information pointer of site to the initial request received, then web-site recommendations result (the web-site recommendations result of the display of the present embodiment comprises the site information of each site) is sent custom queueing terminal, and have custom queueing terminal with list or map view display.
The site information of the present embodiment comprises: the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, total service evaluation and the service evaluation of each sales counter, current queue number and each queuer.
According to current subscriber location (can specify and also can be located by GPS) and site information carries out row web-site recommendations time.
(2) after server receives this queuing request, for target site, the queue number according to target site generates queue number (the present embodiment is common queue number) for this queuing request, is designated as P, and by P and No. one windows associate.
(3) server monitors the privately owned queue number change of calling out the numbers in queue of publicly-owned call out the numbers queue and a sales counter before P, when queue number (number of the queue number namely before P) before the publicly-owned P called out the numbers in queue is less than certain number (the present embodiment is 1), prompting client " current queue number; the number of a specified window window, estimated wait time ".
Wherein, estimated wait time, the professional ability according to the number of the queuer before P in publicly-owned queue of calling out the numbers, the business handling situation of each queuer and each sales counter of bank calculates.
In the present embodiment, this prompting adopts form of message to read for user.
(4) P is added publicly-owned calling out the numbers in queue.
In the present embodiment, generate queue number and arrive target site client, and when print queue P, automatically P is added publicly-owned calling out the numbers in queue.Like this, client for ensureing when reaching target site that P does not enter publicly-owned queue of calling out the numbers, namely do not call out the numbers, and then situation about there will not be number.
(5) when existence in publicly-owned queue of calling out the numbers is about to take turns to P, server sends prompting to custom queueing terminal, reminding user estimates the business can handling you at other windows than a window in advance, with and be confirmed whether still to handle at a window by user, confirmation please be clicked ' being ', otherwise, can at other window transacting business ":
Before taking turns to P, native system receives client's confirmation ' being ', P is moved into the privately owned of a window and calls out the numbers in queue;
Otherwise, maintain P constant in publicly-owned queue of calling out the numbers.
Message in the present embodiment ejects with the form of message box.
After this, according to calling out the numbers, queue is called out the numbers to P, if P calls out the numbers in queue publicly-owned, then P may be called (i.e. random window) by any one window of target site;
When P calls out the numbers in queue, when calling out the numbers the privately owned of a window:
Check in the privately owned queue of calling out the numbers of a window to there is queue number, suppose that P is at queue head, publicly-owned queue heads of calling out the numbers is Q, and P is less than Q, then therefrom take out P and to call out the numbers device to a window.If there is not queue number in queue of calling out the numbers privately owned, then from publicly-owned queue of calling out the numbers, takes out queue number send to a window to call out the numbers device.
Client, after having handled banking, by finding queuing request in mobile phone application software, and can evaluate this service.
Above-described embodiment has been described in detail technical scheme of the present invention and beneficial effect; be understood that and the foregoing is only most preferred embodiment of the present invention; be not limited to the present invention; all make in spirit of the present invention any amendment, supplement and equivalent to replace, all should be included within protection scope of the present invention.
Claims (10)
1. the bank queuing management method based on many sales counters, comprise dispatcher queue request, corresponding queue number is generated in response to described queuing request, according to queue of calling out the numbers, each queue number is called out the numbers again, it is characterized in that, described queuing request comprises target site and target sales counter, described in queue of calling out the numbers comprise publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Before queue number is called, to be in the privately owned queue of calling out the numbers of its target sales counter or to allow to move into the privately owned queue of calling out the numbers of its target sales counter all the time.
2. as claimed in claim 1 based on the bank queuing management method of many sales counters, it is characterized in that, after generating corresponding queue number in response to described queuing request, also the queue number of generation is added publicly-owned calling out the numbers in queue.
3. as claimed in claim 2 based on the bank queuing management method of many sales counters, it is characterized in that, before queue number is called, selects whether this queue number to be moved into privately owned queue of calling out the numbers according to the queuing situation prompting user of target site, and according to feedback, corresponding process done to queue number:
Move into privately owned queue of calling out the numbers if select, then this queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers;
Otherwise, keep this queue number to call out the numbers in queue publicly-owned.
4. as the bank queuing management method based on many sales counters in claims 1 to 3 as described in any one, it is characterized in that, when each sales counter is called out the numbers by following operation:
The head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of more current sales counter:
If the queue number of queue head of calling out the numbers privately owned is less, then the queue number taking out head from privately owned queue of calling out the numbers sends to the carrying out of current sales counter to call out;
Otherwise the queue number taking out head from publicly-owned queue of calling out the numbers sends to the carrying out of current sales counter to call out.
5. based on a bank queuing management method for many sales counters, it is characterized in that, comprising:
Corresponding queue number is generated in response to queuing request, in order to call out the numbers to each its according to queue of calling out the numbers, described queuing request comprises target site and target sales counter, described in queue of calling out the numbers comprise publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Before queue number is called, is in the privately owned queue of calling out the numbers of its target sales counter all the time or allows to move into this privately owned queue of calling out the numbers.
6. as claimed in claim 5 based on the bank queuing management method of many sales counters, it is characterized in that, after generating corresponding queue number in response to described queuing request, also the queue number of generation is added publicly-owned calling out the numbers in queue.
7. as claimed in claim 6 based on the bank queuing management method of many sales counters, it is characterized in that, before queue number is called, selects whether this queue number to be moved into privately owned queue of calling out the numbers according to the queuing situation prompting user of target site, and according to feedback, corresponding process done to queue number:
Move into privately owned queue of calling out the numbers if select, then this queue number is moved into privately owned queue of calling out the numbers from publicly-owned queue of calling out the numbers;
Otherwise, keep this queue number to call out the numbers in queue publicly-owned.
8. as the bank queuing management method based on many sales counters in claim 5 ~ 7 as described in any one, it is characterized in that, when each sales counter is called out the numbers by following operation:
The head of privately owned call out the numbers queue and the publicly-owned queue of calling out the numbers of more current sales counter:
If the queue number of queue head of calling out the numbers privately owned is less, then the queue number taking out head from privately owned queue of calling out the numbers sends to the carrying out of current sales counter to call out;
Otherwise the queue number taking out head from publicly-owned queue of calling out the numbers sends to the carrying out of current sales counter to call out.
9. based on a bank queue number calling system for many sales counters, it is characterized in that, comprising:
Response unit, for generating corresponding queue number in response to queuing request, in order to call out the numbers to it according to queue of calling out the numbers, described queuing request comprises target site and target sales counter, described queue of calling out the numbers comprises the publicly-owned queue of calling out the numbers for target site, and for the privately owned queue of calling out the numbers of each sales counter;
Queue number processing unit, is in the privately owned queue of calling out the numbers of its target sales counter all the time for making it before queue number is called or allows to move into the privately owned queue of calling out the numbers of its target sales counter.
10., as claimed in claim 9 based on the bank queue number calling system of many sales counters, it is characterized in that, described response unit comprises:
First module, for adding the publicly-owned queue of calling out the numbers of target site by the queue number of generation;
Second module, for monitoring the queuing situation of target site and the information sent for pointing out user to select whether to be moved into by this queue number privately owned queue of calling out the numbers before queue number is called;
3rd module, for obtaining the feedback of user for described information, and does corresponding process according to the feedback obtained to queue number.
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| CN106384419A (en) * | 2016-09-13 | 2017-02-08 | 太仓苏易信息科技有限公司 | Number calling system capable of realizing designated number calling |
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| CN105046802B (en) | 2017-09-22 |
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