CN101086771A - A queue numbering method and its queue numbering device - Google Patents
A queue numbering method and its queue numbering device Download PDFInfo
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- CN101086771A CN101086771A CNA2006100833858A CN200610083385A CN101086771A CN 101086771 A CN101086771 A CN 101086771A CN A2006100833858 A CNA2006100833858 A CN A2006100833858A CN 200610083385 A CN200610083385 A CN 200610083385A CN 101086771 A CN101086771 A CN 101086771A
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Abstract
The invention relates to a lineup calling method for the solution of calling service. Through customer lineup status, it marks the customer in line on site with arrived, and those in line through message, call or network as long distance, with the location of the customer in the line to decide their sequence. Those marked in long distance can be changed into arrived through on site keyboard, touch screen, mouse or message and call, and the arrived customer can also change its line up status as long distance to keep their position in the line. Seats terminal only calls for those at the front of the line and marked as arrived. It allows the overall planning of customers to shorten the waiting and avoiding the commotion at the field.
Description
Technical field
The present invention relates to a kind of data processing method and equipment thereof, relate to the queuing management method of a kind of Zero queuing equipment and Zero queuing equipment or rather, be used for the long-range and on-the-spot queuing of Zero queuing device processes client and call out the numbers.
Background technology
At present, line up, the equipment of calling out the numbers is widely used in a lot of public place, as bank, hospital, the tax, the civil affairs department etc.Use queuing, the equipment of calling out the numbers and make the client to be seated to wait for and call out the numbers, rather than waits of standing in line, so greatly facilitate the client, and improved service quality.
Yet existing Zero queuing machine adopts the first scene number of getting to wait for the pattern of calling out the numbers again more.This pattern has following shortcoming: one, wish the client obtain serving the as early as possible number of getting of must reaching the spot as early as possible, so that before coming formation; Two, when the Zero queuing machine when calling out certain client, if this client scene away from keyboard, then its number of getting will not keep, and not only wastes the time that the staff calls out the numbers, if this client still expects the also number of getting again of service, so, client's time also is wasted, when the client lines up at the scene, even many people have been arranged in the front, also dare not leave the scene easily; Three, when a certain service need be filled in a form, the client fills in a form after the number of getting earlier probably, if when the client also completes table, just do not called out the numbers, then can dally over one's work personnel's time if the staff waits for the client this moment, if waits for too long then this client loses current serviced chance possibly, even the number of getting queuing again.
It is 200410047950.6 patent of invention that an application number is arranged, a kind of queuing strategy has been proposed, its technical scheme is behind the business handling seat waiting seat to be set, and waiting seat around sensor installation, utilize sensor to judge and have or not personnel to arrive on the waiting seat so that call out the numbers.The mode that this method waits to the waiting seat by the next client of prior notice improves the efficient of queuing system.But the use prerequisite of this queuing strategy is that the client must be at the scene.Because this method mainly is to improve the efficient of whole queuing system by stand-by period of saving the staff, so for the client, the time that can not line up according to the plan arrangement of oneself, still exist client's time by the situation of serious waste.
Application number is 03224431.2 utility model patent, has proposed the client is classified, and the client is divided into VIP client and normal client, and the client can carry out subscription services by SMS.The advantage that this technical scheme is compared with other queuing strategy is to give the client queueing form more flexibly.Yet because technical limitation makes it have following problem: one. distinguish VIP client and normal client, make the normal client of weak tendency continue to stand the misery that stands in a long queue; If it is not high to apply to become VIP client's threshold, then the increase of VIP client's quantity will make the efficient of this system reduce; Two. its mobile phone subscription services is to arrange a concrete service time by client and ISP, and the client goes on-the-spotly in the hope of obtaining service in this time then, if the client fails to keep an appointment or late, then can waste some on-the-spot service stand-by period; The required time of different business is different owing to handling, preengage for 10 o'clock and estimate that be to prolong 20 minutes to 40 minutes after 5 minutes client also needs the possible active service time service time, therefore client about 10:05 then needs to wait 15 minutes to 35 minutes more so in advance, that is to say in practical operation, the client might not obtain service in the time of reservation, and this uncertainty of finishing professional institute time-consuming causes client's waste of time.
Summary of the invention
The objective of the invention is to design a kind of queuing management method and Zero queuing equipment thereof, allow to require the situation overall arrangement queuing of the client of service according to oneself, shorten the stand-by period at the scene, can improve the efficient of serving both sides, can also avoid on-site customer crowded simultaneously.
Particularly, queuing management method provided by the invention and Zero queuing equipment thereof should be able to solve following problem: 1) client can not the Autonomous Control queuing time, the client wishes to obtain as early as possible service just must be early to on-the-spot queuing, thus lose time easily, efficient is lower; 2) client begins can not as busy away from keyboard, must requeue afterwards temporarily from the scene after the queuing, simultaneously, when the client is called out the numbers if can not waste the time of calling out the numbers at the scene yet; 3) service that has needs the client to fill in a large amount of forms and links up with the consultant, if client's number of getting earlier fills in a form again, the client does not also complete the situation of table when tending to seat to occur and calling out the numbers, and not only the client worries, and the waste seat stand-by period; 4) because the client must arrive the on-the-spot queuing of participating in, too much as if the client, then cause on-the-spot crowded easily; 5) occasion that has, the client needs two teams of two kinds of service rows, if the client gets two queue numbers, in the time of then might calling second queue number, first service also do not finished, so second queue number waste also wasted the time that seat is called out the numbers simultaneously.
The technical scheme that realizes the object of the invention is: a kind of queuing management method is characterized in that comprising following treatment step:
A. Zero queuing equipment receives client's queuing application, and this application comprises that the client is in the on-the-spot queuing application that proposes of service with in the on-the-spot queuing application that proposes of non-service;
B. apply for that by the client sequencing of lining up enters the client in the formation, in the queuing data of client institute queuing, set up queueing message, and when queueing message is set up in queuing, to be " arrival " at the custom queueing status indication of the on-the-spot application of service, to be " long-range " at the custom queueing status indication of the on-the-spot application of non-service, and the client who accepts to have added formation changes to self queueing condition " long-range " or changed to the application of " arrival " by " long-range " by " arrival ", changes corresponding queueing condition mark;
C. Zero queuing equipment is only called out the numbers to the client who comes first of the formation and queueing condition is labeled as " arrival ", is deleted from the queuing data of institute's queuing by the queueing message of the client after calling out the numbers.
The technical scheme that realizes the object of the invention still is: a kind of Zero queuing equipment, comprise central processing unit, and man-machine communication's device, storer and seat device with being connected with central processing unit is characterized in that:
Also comprise interface arrangement, be arranged between central processing unit and described man-machine communication's device, storer and the seat device;
Described interface arrangement comprises man-machine communication's module, queue processing module and the administration module of calling out the numbers;
Man-machine communication's module is collected customer service request, and sends feedback information;
The queue processing resume module is from the customer service request information of man-machine communication's module, services request to the application queuing, custom queueing information is recorded in the storer by queue type, queueing message comprises the queue number that the priority of applying for lining up by the client provides, with unique corresponding query ID of queue number and queueing condition, to be " arrival " at the custom queueing status indication of the on-the-spot application of service, will be " long-range " at the custom queueing status indication of the on-the-spot application of non-service; Services request to circular arrives changes to " arrival " with custom queueing state in the storer by " long-range "; To temporary services request, custom queueing state in the storer is changed to " long-range " by " arrival " from the scene; The queue processing module feeds back to man-machine communication's module with result;
The queue processing module is also handled the request of calling out the numbers from the administration module of calling out the numbers, consults memory, will come first of the formation and client's queue number that queueing condition is labeled as " arrival " to calling out the numbers administration module output;
The call out the numbers request of calling out the numbers of administration module receiving position device is to seat device output queue number.
Described man-machine communication's device comprises keyboard/touch-screen/mouse, incoming call automatic answer back unit, caller identification device, SMS transceiver and network interface card; Described keyboard/touch-screen/mouse is used to realize that Zero queuing equipment and client's scene is mutual; Described incoming call automatic answer back unit, caller identification device are used to realize that remote phone non-at-scene between Zero queuing equipment and client is mutual; Described SMS transceiver is used to realize remote handset short message interacting non-at-scene between Zero queuing equipment and client; Described network interface card is used to realize that telecommunication network non-at-scene between Zero queuing equipment and client is mutual.
Also comprise display screen, be connected, be used to show client's queueing message, comprise queue number, query ID, queueing condition, queue type and queuing position with described central processing unit.
Also comprise printing equipment, be connected, be used to print client's queueing message, comprise queue number, query ID, queueing condition, queue type and queuing position with described central processing unit.
Described seat device comprises at least one seat terminal and the LED display screen of calling out the numbers; Described seat terminal and the LED display screen of calling out the numbers is connected with described central processing unit, described seat terminal is used for realizing calling out the numbers the request input, the LED that the is reached display screen of calling out the numbers is used to show the queue number of called party client, and this queue number is corresponding with the seat terminal number of calling out the numbers.
The gordian technique of queuing management method of the present invention and Zero queuing equipment thereof is: distinguish queueing condition.Both can directly the reach the spot number of getting queuing of client also can pass through not on-site modes such as SMS, phone or Email, adds by the mode number of getting with Zero queuing equipment man-machine communication and lines up; The client that Zero queuing equipment will participate in queuing is labeled as " long-range " and " arrival " two states, and the custom queueing status indication that participates in queuing that is about to reach the spot is " arrival ", is " long-range " with the custom queueing status indication that does not participate in queuing at the scene; During the queuing, the client can change between two kinds of queueing conditions with mode request multiple and Zero queuing equipment man-machine communication at any time, reached the spot or temporarily from the scene, Zero queuing equipment is then simultaneously changed corresponding queueing condition mark according to this notice in order to notice Zero queuing equipment oneself; Zero queuing equipment is always called out the numbers for the client of " arrival " to being positioned at formation head and status indication, but in queue queue, and the position of lining up of the sequencing during client's number of getting can not change.
Advantage of the present invention is: any client all can arrive on-the-spot or not participate in queuing at the scene, and promptly the scene participates in queuing at the scene, will oneself join in the queue queue; Be not long-range participation queuing at the scene, oneself can be joined in the queue queue yet; The order of queuing is by the decision of the priority of long-range or on-the-spot adding queuing time, but the remote client just can be called out the numbers after only being marked as the state of " arrival ".Adopt method of the present invention, even the client of reservation fails to keep an appointment, also can not waste the on-the-spot service stand-by period, because Zero queuing equipment is only called out the numbers to on-site customer.In addition, the inventive method makes and has been labeled as on-the-spot but busy needs in the queue queue temporarily from the client at scene, status indication can be changed to " long-range ", its in formation invariant position and still participate in queuing in order but can not called out the numbers, when it returns once more, as long as state is changed to " arrival " still can in time be served, and do not need the queuing of the number of getting again.
Because the present invention program allows the client to change, make the queueing condition that the client can overall arrangement oneself between " long-range " and " arrivals " (or claim preengage and scene) two states.For example: when the remote client is estimating oneself to be in formation than the front position, or go to the scene when being in formation than the front position again by SMS notification, this client need not wait for a long time behind the scene can accept service, avoided being wasted in the plenty of time on-the-spot wait for call out the numbers on, thereby improved efficiency of service; On the other hand, to serving the scene, can avoid a large amount of clients to wait at the scene, crowd; In addition, when needing two type teams of two service rows in same place for the client, the client can arrange two teams simultaneously, be long-range just with the state application in second team, treat that first service finishes after, will change arrival at the state in second formation, so can in time obtain second service, like this, both avoid ranked second again the stand-by period of team, and the situation of calling out the numbers also can not occur being missed.The present invention has also solved the difficult problem of some occasion queuing to a certain extent, imagine patient's discomfort at midnight that stays in the suburb, can line up with remote mode at once, change queueing condition after rushing for city hospital morning, just can go to a doctor the situation that also will line up for a long time and can not in time go to a doctor after having avoided like this arriving immediately.The present invention program's enforcement simultaneously can avoid also that on-the-spot wait personnel are too many, the situation of overcrowding.
Description of drawings
Fig. 1 is the synoptic diagram that first embodiment of the invention adopts single formation queuing strategy;
Fig. 2 is the principle structure block diagram of Zero queuing equipment of the present invention;
Fig. 3 is the interface arrangement structural representation in the Zero queuing equipment of the present invention;
Fig. 4 is the external interface figure that the present invention handles client requests;
Fig. 5 is total FB(flow block) that first embodiment of the invention adopts single queue processing client requests;
Fig. 6 a be the present invention handle the client by SMS apply for queuing, circular arrive, temporarily from the scene, and the FB(flow block) of queuing situation inquiry;
Fig. 6 b is that the present invention handles caller client (landline telephone or mobile phone) and applies for that queuing, circular arrive, temporarily from the scene, and the FB(flow block) of queuing situation inquiry;
Fig. 6 c is that the present invention handles the client by on-the-spot queue machine keyboard, mouse or touch-screen apply for queuing, circular arrive, temporarily from the scene, and the FB(flow block) of queuing situation inquiry;
Fig. 6 d is the FB(flow block) that processing client of the present invention lines up by network application and the queuing situation is inquired about;
Fig. 7 is the external interface figure of the processing seat of the present invention request of calling out the numbers;
Fig. 8 is the FB(flow block) of the processing seat of the present invention request of calling out the numbers;
Fig. 9 is the synoptic diagram that second embodiment of the invention adopts Shuangzi formation queuing strategy;
Figure 10 is total FB(flow block) that second embodiment of the invention adopts Shuangzi queue processing client requests.
Embodiment
Referring to Fig. 1, it is the long-range and on-site customer that participates in queuing to be unified in single formation of one type line up that the present invention adopts first kind of embodiment of two status method, the determining positions that the client comes in this list formation adds the priority of queuing in oneself, but distinguish the custom queueing state, Zero queuing equipment is labeled as the client " long-range " or " arrival " two states, the customer status of application queuing at the scene is labeled as " arrival ", the client also can pass through SMS, move or landline telephone or network remote queuing, Zero queuing equipment is " long-range " with its status indication, treats to be labeled as " arrival " again after the client notifies Zero queuing equipment oneself to reach the spot.
Single queue structure is shown in the client's formation among Fig. 1, queue number 1,2,----, 11 time order and functions of applying for by reception for Zero queuing equipment are the application queuing order that the client arranged, wherein 3,5,6,7,9 and 11 status indication is for arriving, and 1,2,4,8,10 status indication is long-range.Zero queuing equipment only is labeled as from client's formation when the seat terminal is called out the numbers among the client of arrival and calls out the numbers successively by its queuing order in client's formation, wait as shown in Figure 1 to call out the numbers situation in client's formation, Zero queuing equipment is to call out the numbers sequentially 3,5,6,7,9 and 11 from queue number, if on-the-spot seat terminal has three, then LED calls out the numbers, and to be respectively queue number be that 3,5,6 client provides service to the seat that shows on the display screen numbers 1,2,3, is that to distribute to seat number be 1,2,3 seat terminal for 7,9,11 client then in regular turn with queue number.
In addition, need temporarily the client who is labeled as " arrival " from on-the-spot, queueing condition to be labeled as " long-range " to the application of Zero queuing equipment, but still keep the position of its queue number in client's formation, wait the scene returned oneself state to be changed to " arrival " back and just can in time be served.For example No. 9 clients wish to accept after a while from the scene temporarily service again among Fig. 1, then as long as " long-range " changed into queueing condition in application, waiting to call out the numbers has not just had the client No. 9 among the client, but client's No. 9 positions still are retained in client's formation, he return carry out state change before, the seat terminal can be to the No. of howling 9, in case return and carried out the state change, just be assigned to some seat No. 7 if wait to call out the numbers among the client, then when giving the seat branch, will distribute to idle seat with No. 9, if just be assigned to some seats No. 11 among the client that waits to call out the numbers next time, then when giving the seat branch, also can distribute to corresponding seat with No. 9 next time.
It is to participate in the client of queuing that the present invention adopts second kind of embodiment of two status method, come respectively in two subqueues according to " long-range " and " arrival " two states: one is on-the-spot subqueue, recording status is the client's of arrival queue number, another is long-range subqueue, recording status is remote client's a queue number, as shown in Figure 9.Client's formation queue number 1,2,----, 11 are for Zero queuing equipment is the application queuing order that the client arranged by the time order and function that receives application, and wherein 3,5,6,7,9 and 11 status indication is for arriving, and 1,2,4,8,10 status indication is long-range.With the client 3,5,6,7,9 and 11 that on-the-spot subqueue record is reached the spot, be long- range client 1,2,4,8 and 10 with long-range subqueue recording status.The seat terminal sequencing by queue number of only calling out the numbers from on-the-spot subqueue is called out the numbers.If on-the-spot seat terminal has three, seat number is 1,2,3, and then at first called is 3,5 and No. 6.Suppose that No. 8 clients reached the spot and applied for reporting for work this moment, then No. 8 clients can be shifted out from long-range subqueue, and are inserted into after in the on-the-spot subqueue No. 7 before No. 9.In addition, suppose a certain moment, No. 9 the client is not also called out the numbers, and No. 9 client requests are done other thing temporarily from the scene, and then No. 9 clients can be come in the long-range subqueue after No. 4 before No. 10.
Fig. 2 shows the principle structure block diagram of Zero queuing equipment.Comprise central processing unit and the keyboard/touch-screen that is connected with central processing unit respectively/mouse, incoming call automatic answer back unit, caller identification device, SMS transceiver, network interface card, storer, seat terminal, LED call out the numbers display, queue machine display screen and printing equipment.Wherein, keyboard/touch-screen/mouse, incoming call automatic answer back unit, caller identification device, SMS transceiver and network interface card have constituted Zero queuing equipment and client's communication device (man-machine communication's device), and seat terminal and the LED display of calling out the numbers has constituted the seat device of Zero queuing equipment.
Central processing unit is by communication device, i.e. keyboard/touch-screen/mouse or incoming call automatic answer back unit or SMS transceiver or caller identification device or network interface card are accepted client's services request on the one hand, and the opposing party's curstomer-oriented is exported corresponding information on services.
Central processing unit is by memory stores record queue data.Queuing data comprises client's queueing messages such as queue number, query ID and queueing condition.It shown in the table 1 queue data structure of first kind of embodiment.
| Queuing data | |||
| Queue number | Query | State | |
| 1 | 13813812345 | Long- |
|
| 2 | 28219 | Arrive | |
| 3 | 45458 | Long- |
|
| 4 | 13713713712 | Long- |
|
| 5 | 98120 | Arrive | |
| 6 | 23418 | Arrive | |
| ... | ... | ... | |
Table 1
Queue number in the table 1 is the numeral that increases in proper order with the queuing client, each queue number of the unique correspondence of the query ID in the table.Can adopt multiple mode generated query number: as get a random number earlier by central processing unit, checking under the situation that does not have to repeat with existing query ID, it is distributed to this queue number as Client Reference, as 28219 in the table 1,45458,98120,23418; Use the client under the situation of mobile phone application queuing, man-machine communication's module can identify cell-phone number, and query ID can be set to cell-phone number, as 13813812345,13713713712 in the table.Queueing condition comprises " long-range " and " arrival " in the table, specifically can represent long-rangely in storer with 0, and 1 represents to arrive, otherwise also can.
Adopt the queue data structure of second kind of embodiment to represent by table 2.
| Queuing data |
| On-the-spot subqueue | Long-range subqueue | |||
| Queue number | Query ID | Queue | Query ID | |
| 3 | 45458 | 1 | 13813812345 | |
| 5 | 98120 | 2 | 28219 | |
| 6 | 23418 | 4 | 13713713712 | |
| 7 | 39876 | 8 | 13613654321 | |
| 9 | 13910098765 | 10 | 87309 | |
| ... | ... | ... | ... | |
Table 2
The difference of table 1 and table 2 only is that mark queueing condition in formation is still lined up respectively by two subqueues by a unified formation queuing, is represented the different queueing conditions of " arrival " and " long-range " respectively by on-the-spot subqueue, long-range subqueue.
Central processing unit links to each other with seat terminal in the seat device, and a plurality of seat terminals are arranged usually, and each seat terminal all is provided with button, and button is pressed the request of calling out the numbers that sends.Central processing unit and the LED display screen of calling out the numbers is connected, and will show on LED calls out the numbers display screen for the queue number that each seat terminal is distributed.LED call out the numbers display screen can with the corresponding one by one setting of seat terminal, also can the LED display screen of calling out the numbers be set for all seat terminals.
Formation one data shown in Fig. 2 storer, formation two data, formation three data, expression queue type, different queue types supports the queuing of different COS, as using in bank, can be depositing and drawing queue type, remittance and account transfer queue type, handle the queue type of particular services such as national debt and fund etc., as in hospital application, then may be queue types such as internal medicine, surgery, orthopaedics, dept. of dermatology, corresponding queuing data will exceed 3.
Central processing unit is by queue machine display screen and printing equipment, export information on services to the client, client queue type for example, queue length, custom queueing number, query ID and in formation present position etc., the present position comprises the client's number that comes this client front and comes this client front and be labeled as client's number of arrival.
Fig. 3 illustrates in the Zero queuing equipment, the interface arrangement structure between communication device, seat device and storer and central processing unit.This interface arrangement is made up of three functional modules, comprises man-machine communication's module 11, queue processing module 12 and the administration module 13 of calling out the numbers.Wherein: man-machine communication's module 11 is responsible for mutual with the client, collects customer service request, and sends feedback information; Queue processing module 12 is responsible for handling the customer information from man-machine communication's module 11, handles the back and returns feedback information to man-machine communication's module 11; In addition, queue processing module 12 also be responsible for to be handled from the calling out the numbers request of the seat terminal of the administration module 13 of calling out the numbers (idle seat number corresponding with queue type), handles afterwards to the administration module 13 of calling out the numbers and exports custom queueings number; The administration module 13 of calling out the numbers is responsible for mutual with seat device, collects the request of calling out the numbers of seat terminal, and client's queue number is sent to the LED display of calling out the numbers.During enforcement, three functional modules can be realized by software.
What be the client shown in Fig. 4 by between communication device and the Zero queuing equipment is mutual.To Zero queuing device request service, service content can comprise the client by mobile phone, phone or network etc.: line up, report for work, temporarily from scene, inquiry etc., and Zero queuing device processes customer service request, and return feedback information.
In first kind of embodiment, total step of Zero queuing device processes customer service request as shown in Figure 5, referring to Fig. 5.
The 1st step: man-machine communication's module (1) is waited for client's services request, and the type of services request can comprise the application queuing, and circular arrives, and temporarily from the scene and the inquiry of queuing situation, enters for the 2nd step after receiving each request;
The 2nd step: man-machine communication's module (1) requires customer selecting queue type, again by customer service request processings of classifying, if the client requests queuing then enters the 3rd and goes on foot; If the client requests circular arrives, then entered for the 4th step; If client requests, then entered for the 5th step temporarily from the scene; If the inquiry of client requests queuing situation then entered for the 6th step, in this step and following each process step, when having only the formation of a type, then do not need customer selecting queue type;
The 3rd the step: queue management module (2) with the client add the formation of client's selected type last the position, for the client distributes a queue number that numbers in order and a unique query ID corresponding with queue number; If the client is the keyboard/touch-screen/mouse application queuing by operation site Zero queuing equipment, then the queueing condition of corresponding queue number client in formation is labeled as " arrival ", if the client is by incoming call automatic answer back unit/caller identification device/SMS transceiver/network interface card (mobile phone, phone or network) and central processing unit between communication process application queuing, then the queueing condition of corresponding queue number client in formation is labeled as " long-range ", notify client by incoming call automatic answer back unit/caller identification device/SMS transceiver/network interface card with queue number and query ID by man-machine communication's module (1) then, got back to for the 1st step;
The 4th step: man-machine communication's module (1) requires client's input inquiry number, whether queue management module (2) is searched for this query ID and is existed in the respective type formation, if, search queue number, change the state " long-range " of client in the respective type formation into " arrival ", by man-machine communication's module (1) notice custom queueing position, got back to for the 1st step, in this step, after queue management module (2) searches queue number, also can postpone to change the queueing condition of client in the respective type formation into " arrival " again behind the certain hour, when the client need spend certain hour at the scene and fills in a form, the enforcement of this function can help the client; If not, do not do the state setting, man-machine communication's module (1) prompting Client Reference does not exist, and repeats for the 4th step, if continuous several times input error or executable operations exceed preset time, then gets back to for the 1st step;
The 5th step: man-machine communication's module (1) requires client's input inquiry number, whether queue management module (2) is searched for this query ID and is existed in respective queue, if search queue number, change the state of client in the formation of row type into " long-range " by " arrival ", got back to for the 1st step; If not, do not do the state setting, man-machine communication's module (1) prompting Client Reference does not exist, and repeats for the 5th step, if continuous several times input error or executable operations exceed preset time, then gets back to for the 1st step;
The 6th step: man-machine communication's module (1) requires client's input inquiry number, and whether queue management module (2) is examined this query ID and existed, if, searching queue number, man-machine communication's module (1) condition notification client that will line up gets back to the 1st and goes on foot; If not, man-machine communication's module (1) prompting Client Reference does not exist, and repeats for the 6th step, if continuous several times input error or executable operations exceed preset time, then gets back to for the 1st step.
In second kind of embodiment, total step of Zero queuing device processes customer service request is: Zero queuing equipment receives services request, judge client's request type, if queuing, then distribute queue number and query ID for the client, determine its queueing condition respectively according to request mode, and respectively it is entered on-the-spot subqueue or long-range subqueue according to queueing condition; If request is reported for work, then custom queueing number is moved into on-the-spot subqueue by long-range subqueue, if client requests temporarily from, then custom queueing number is moved into long-range subqueue by on-the-spot subqueue; If the custom queueing situation is then notified in the request inquiry.
The concrete execution as shown in Figure 10 is referring to Figure 10.
The 1st step: man-machine communication's module (1) is waited for client's services request, and request type comprises the application queuing, and circular arrives, and temporarily from the scene and the inquiry of queuing situation, enters for the 2nd step after receiving each request;
The 2nd step: man-machine communication's module (1) requires customer selecting queue type, then to customer service request processings of classifying, if the client requests queuing then enters the 3rd and goes on foot; If client requests for circular arrives, then entered for the 4th step; If client requests from the scene, then entered for the 5th step for temporarily; If client requests is the inquiry of queuing situation, then entered for the 6th step;
The 3rd step: if the client is keyboard or touch-screen or the mouse application queuing by operation site Zero queuing equipment and selected queue type, queue management module (2) adds last position of on-the-spot subqueue in the respective type formation with the client; If the client is by mobile phone, phone or network application queuing and selected queue type, queue management module (2) adds last position of long-range subqueue in the respective type formation with the client; For the client distributes a queue number, other distributes a unique query ID simultaneously, and queue number and query ID are notified the client by the corresponding module of communication device, gets back to for the 1st step, and query ID can generate also at random can be with user's cell-phone number as query ID;
The 4th step: man-machine communication's module (1) requires client's input inquiry number, behind client's input inquiry number, whether queue management module (2) is searched for this query ID and is existed in queuing data, if, search queue number, queue management module (2) is joined the team time order and function with custom queueing number according to the client, query ID be inserted into arrange on-the-spot subqueue in the type formation, and with custom queueing number, query ID is deleted from long-range subqueue, got back to for the 1st step, in this step, after queue management module (2) searches queue number, also can postpone again the client to be moved on to the on-the-spot subqueue from the long-range subqueue of respective type behind the certain hour, when the client need spend certain hour at the scene and fills in a form, the enforcement of this function can help the client; If not, the query ID of man-machine communication's module (1) prompting client input does not exist, and repeats for the 4th step, if input error of client's continuous several times or operating process exceed the schedule time, then gets back to for the 1st step;
The 5th step: man-machine communication's module (1) requires client's input inquiry number, behind client's input inquiry number, whether queue management module (2) is searched for this query ID and is existed in queuing data, if, search queue number, queue management module (2) is inserted into the long-range subqueue in the type formation of arranging according to client's time order and function of joining the team with custom queueing number, query ID, and custom queueing number, query ID are deleted from on-the-spot subqueue, gets back to for the 1st step; If not, the query ID of man-machine communication's module (1) prompting client input does not exist, and repeats for the 5th step, if input error of client's continuous several times or operating process exceed the schedule time, then gets back to for the 1st step;
The 6th step: man-machine communication's module (1) requires client's input inquiry number, and behind client's input inquiry number, whether queue management module (2) is examined this query ID and existed in queuing data, if, search queue number, man-machine communication's module (1) condition notification client that will line up got back to for the 1st step; If not, man-machine communication's module (1) prompting Client Reference does not exist, and repeats for the 6th step, if input error of client's continuous several times or operating process exceed the schedule time, then gets back to for the 1st step.
The difference of Fig. 5 and Figure 10 step only is, the user of request queue is come (with calling out the numbers for the client who arrives to coming this formation first place and queueing condition) in the type formation, still the user of request queue is come in two subqueues of same type formation (but only the client who comes the formation first place in the on-the-spot subqueue being called out the numbers), all the other operations all are identical.
The step of the Zero queuing device processes customer service request specifically content according to the client requests service is different and different, and application drawing 6a represents that Zero queuing device processes client utilizes the workflow of SMS communication modes request service respectively below; Application drawing 6b represents that Zero queuing device processes client utilizes the workflow of telephonic communication mode request service; Application drawing 6c represents that Zero queuing device processes client utilizes the workflow of the on-the-spot keyboard of service, mouse or touch-screen communication modes request service; Utilize Fig. 6 d to represent that Zero queuing device processes client utilizes the workflow of network communication mode request service.These workflows all are identical in first, second two kinds of embodiments.
Referring to Fig. 6 a, Zero queuing device processes client utilizes SMS, passes through the workflow of SMS transceiver request service.After the SMS transceiver of Zero queuing equipment is received SMS, extract the note key word, judge whether the content of client requests service is queuing, if queuing, then for the client distributes queue number and query ID, it is long-range that queueing condition is set simultaneously; If client requests is not queuing, under the situation that the query ID that the client imports obtains confirming, further judge the type of client requests service, if client requests is reported for work, the state that then is provided with is for arriving, if client requests temporarily from, the state that then is provided with is long-range, if the request inquiry is then by SMS transceiver SMS notification custom queueing situation.
The concrete step of carrying out is as follows:
The 1st step: Zero queuing equipment is waited for customer service request;
The 2nd step: the SMS transceiver is received SMS;
The 3rd step: extract the note key word;
The 4th step: judge that selected request type of client and queue type exist? if not, entered for the 5th step, if entered for the 6th step;
The 5th step: import content false by the SMS transceiver with the SMS notification client, the prompting client resends application, gets back to for the 1st step;
The 6th step: judge that the client requests service is queuing? if, entered for the 7th step, if not, entered for the 13rd step;
The 7th step: the client is added its selected type formation, is last position that is positioned at the selected type formation, distributes a corresponding queue number by the position of its place type formation for the client;
The 8th step: judge that the caller cell-phone number can discern? if, entered for the 9th step, if not, entered for the 10th step;
The 9th step: the caller cell-phone number is recorded as query ID, entered for the 11st step;
The 10th step: for the client distributes a query ID, as a unique random number;
The 11st step: be labeled as the queueing condition of client in the formation of row type long-range;
The 12nd step: with SMS notification custom queueing number and query ID, got back to for the 1st step by the SMS transceiver;
The 13rd step: judgement caller cell-phone number could be discerned, is discernible herein implication promptly a phone number? if, entered for the 14th step, if not, entered for the 15th step;
The 14th step: the caller cell-phone number is recorded as query ID, entered for the 16th step;
The 15th step: from note, extract query ID information;
The 16th step: judge that from queuing data query ID exists? if, entered for the 18th step, if not, entered for the 17th step;
The 17th step: do not exist with the SMS notification Client Reference by the SMS transceiver, the prompting client resends application, gets back to for the 1st step;
The 18th step: judge request type:, entered for the 19th step if circular arrives; If temporarily from the scene, entered for the 20th step; If the inquiry of queuing situation entered for the 21st step;
The 19th step: the status indication of client in the formation of row type for arriving, entered for the 20th step;
The 20th step: with the status indication of client in the formation of row type is long-range;
The 21st step: SMS notification custom queueing situation, comprise queue type, queueing condition, queuing position etc., got back to for the 1st step.
Referring to Fig. 6 b, the workflow of Zero queuing device processes caller client request service.The incoming call automatic answer back unit of Zero queuing equipment utilizes voice module to receive incoming call, and the type of prompting customer selecting request service judges whether client requests is queuing, if then for the client distributes queue number and query ID, and the state that is provided with is long-range; If client requests is not queuing, under the situation that the query ID that the client imports obtains confirming, further judge the content of client requests service, if client requests is reported for work, the state that then is provided with is for arriving, if client requests temporarily from, the state that then is provided with is long-range, if the request inquiry is then by incoming call automatic answer back unit automatic speech notice custom queueing situation.The concrete step of carrying out is as follows.
The 1st step: Zero queuing equipment is waited for customer service request;
The 2nd step: the voice module of incoming call automatic answer back unit receives incoming call;
The 3rd step: voice module automatic speech prompting customer selecting services request;
The 4th step: judge that the request COS exists? if, entered for the 5th step, if not, got back to for the 3rd step;
The 5th step: voice module automatic speech prompting customer selecting queue type;
The 6th step: whether the queue type of judging customer selecting exists, if, entered for the 7th step, if not, got back to for the 5th step;
The 7th step: judge that the client requests type is queuing? if, entered for the 8th step, if not, entered for the 14th step;
The 8th step: the client is added its selected type formation, is last position that is positioned at this formation, distributes a corresponding queue number by the position of its place formation for the client;
The 9th step: judge whether main calling out the numbers can be discerned, do discerning herein comprise that judging is telephone number or phone number? if phone number entered for the 10th step; If telephone number entered for the 11st step
The 10th step: client's cell-phone number is recorded as query ID, entered for the 12nd step;
The 11st step: be unique query ID of client's Random assignment;
The 12nd step: with the status indication of client in the formation of row type is long-range;
The 13rd step: voice module automatic speech notice custom queueing number and query ID, got back to for the 1st step;
The 14th step: judge that the master calls out the numbers and can discern? discerning herein comprises that judging is telephone number or phone number, if phone number entered for the 15th step, if telephone number entered for the 16th step;
The 15th step: client's cell-phone number as being query ID, was entered for the 17th step;
The 16th step: voice module automatic speech prompting client input inquiry number;
The 17th step: judge that query ID exists? if, entered for the 18th step, if not, got back to for the 16th step;
The 18th step: judge request type,, entered for the 19th step if circular arrives; If temporarily from the scene, entered for the 20th step; If the inquiry of queuing situation entered for the 21st step
The 19th step: the status indication of client in the formation of row type for arriving, entered for the 21st step;
The 20th step: with the status indication of client in the formation of row type is long-range, enters for the 21st step;
The 21st step: voice module automatic speech notice custom queueing situation, comprise institute's queuing type, queueing condition and queuing position etc., got back to for the 1st step.
Above in the 16th, 17 steps, if client's continuous several times input inquiry mistake or implementation exceed the schedule time, then get back to the 1st step (not shown).
Zero queuing device processes client shown in Fig. 6 c uses the workflow of on-the-spot keyboard, mouse or touch-screen request service.When Zero queuing equipment received that the client uses the request service of on-the-spot keyboard, mouse or touch-screen to be queuing, then for the client distributes queue number and query ID, and the state that is provided with was for arriving; When if the client uses the request service of on-the-spot keyboard, mouse or touch-screen not to be queuing, under the situation that query ID obtains confirming, if client requests is reported for work, the state that then is provided with is for arriving, if client requests temporarily from, the state that then is provided with is long-range, if request inquiry, then screen display custom queueing situation.Concrete execution in step is as follows.
The 1st step: Zero queuing equipment is waited for customer service request;
The 2nd step: the client is by keyboard, and mouse or touch-screen are selected services request, and this moment, Zero queuing equipment can be pointed out the customer selecting COS by display screen;
The 3rd step: the queue type that Zero queuing equipment will be arranged by display screen prompting customer selecting;
The 4th step: judge that client requests is queuing? if entered for the 5th step; If not, entered for the 9th step;
The 5th step: the client is added the selected type formation, is last position that is positioned at this formation, distributes a corresponding queue number by the position of its place formation for the client;
The 6th step: be unique query ID of client's Random assignment;
The 7th step: the status indication of client in the formation of row type is arrival;
The 8th step: display screen shows custom queueing number and query ID, gets back to for the 1st step;
The 9th step: screen prompt client's input inquiry number;
The 10th step: judge that query ID exists? if entered for the 10th step; If not, got back to for the 9th step;
The 11st step: judge request type:, entered for the 12nd step if circular arrives; If temporarily from the scene, entered for the 13rd step; If the inquiry of queuing situation entered for the 14th step;
The 12nd step: the status indication of client in the formation of row type for arriving, entered for the 14th step;
The 13rd step: with the status indication of client in the formation of row type is long-range, enters for the 14th step;
The 14th step: display screen shows the custom queueing situation, comprises queue type, queueing condition and queuing position, gets back to for the 1st step.
Above in the 9th, 10 steps, if the query ID mistake or the operating process of client's continuous several times input exceed the schedule time, then get back to the 1st step (not shown).
Zero queuing device processes client shown in Fig. 6 d is by the workflow of network requests service.Receive the client when Zero queuing equipment and pass through network (network interface card) request queue, then for the client distributes queue number and query ID, and the state that is provided with is long-range; If client requests is inquired about, then pass through the custom queueing situation of network (network interface card) announcement.The concrete step of carrying out is as follows.
The 1st step: Zero queuing equipment is waited for customer service request;
The 2nd step: the facility network clamping is received the client by the network requests service;
Does the 3rd step: the queue type of judging client's input exist? if not, entered for the 4th step; If entered for the 5th step;
The 4th step: notify the client to import content false, the prompting client resends application, gets back to for the 1st step;
The 5th step: judge that client requests is queuing? if, entered for the 6th step, if not, then be inquiry, entered for the 12nd step;
The 6th step: the client is added the selected type formation, is last position that is positioned at this formation, distributes a corresponding queue number by the position of its place formation for the client;
The 7th step: with the status indication of client in the formation of row type is long-range;
The 8th step: judge whether cell-phone number is arranged in client's application information,, entered for the 9th step if having; If do not have, entered for the 10th step;
The 9th step: client's cell-phone number is recorded as query ID, entered for the 11st step;
The 10th step: be unique query ID of client's Random assignment;
The 11st step: by network interface card notice custom queueing situation, comprise queue number, queueing condition, queuing position and query ID, got back to for the 1st step;
The 12nd step: judge that the query ID in client's application information is present in the queuing data? if exist, entered for the 14th step; If do not exist, entered for the 13rd step;
The 13rd step: the notice Client Reference does not exist, and requires to rewrite;
The 14th step: notice custom queueing situation, comprise queue type, queueing condition and queuing position, got back to for the 1st step.
Referring to Fig. 7, be call out the numbers reciprocal process between when request of Zero queuing device processes seat terminal.The seat terminal is sent the request of calling out the numbers to Zero queuing equipment, and Zero queuing equipment is distributed to this seat terminal with the current client's of service the queue number that can provide, and this queue number and seat number are sent to the LED electronic display.
Figure 8 shows that the reciprocal process when Zero queuing device processes seat terminal is called out the numbers request in first kind of embodiment.
The workflow of the administration module of calling out the numbers (13) in the Zero queuing device software interface may further comprise the steps:
The 1st step: the administration module of calling out the numbers (13) is in waiting status, waits for the request of calling out the numbers of seat terminal;
The 2nd step: receive the request of calling out the numbers of seat terminal when the administration module of calling out the numbers (13) after, write down this seat terminal number;
The 3rd step: determine the queue type that this seat terminal is served according to the seat terminal number, wherein, the queue type that certain seat terminal is served can be pre-defined, for example, but certain bank's regulation service agent is mainly handled deposit for No. 1 to No. 5 and the business of withdrawing deposit, and service agent is mainly handled remittance and transferred account service etc. for No. 6 to No. 7;
The 4th step: the search state is for arriving and come the top custom queueing of formation number in the queue queue of respective type;
The 5th step: seat terminal number and custom queueing number are sent to the LED electronic display;
The 6th step: with this client's queue number notice seat terminal;
The 7th step: the client's that will be called out the numbers queueing message, comprise that queue number, query ID and state recording delete from formation, got back to for the 1st step.
In second kind of embodiment, reciprocal process when Zero queuing device processes seat terminal is called out the numbers request, basic identical with first kind of embodiment, just in the 3rd, 4 steps, after determining queue queue that this seat terminal served according to the seat terminal number, the administration module (3) of calling out the numbers can provide the on-the-spot subqueue of queue queue of service from this seat terminal, searches and comes top client, and this client's queue number branch is tasked the seat that this sends the request of calling out the numbers; In the 7th step, queue management module (13) is arranged queue number and the query ID of deleting this client in the on-the-spot subqueue from called party client, gets back to for the 1st step, waits for the new request of calling out the numbers.
The inventive method and equipment, when the seat terminal has been queue number, but the client of this queue number is not at the scene, because this client did not in time change to its queueing condition long-range before being called out the numbers, then its queue number need obtain the then also number of getting queuing again of service with invalid.
Claims (16)
1. queuing management method is characterized in that comprising following treatment step:
A. Zero queuing equipment receives client's queuing application, and this application comprises the queuing application that the client please and propose at non-service scene in serving the on-the-spot queuing that proposes;
B. apply for that by the client sequencing of lining up enters the client in the formation, in the queuing data of client institute queuing, set up queueing message, and when queueing message is set up in queuing, to be " arrival " at the custom queueing status indication of the on-the-spot application of service, to be " long-range " at the custom queueing status indication of the on-the-spot application of non-service, and the client who accepts to have added formation changes to self queueing condition " long-range " or changed to the application of " arrival " by " long-range " by " arrival ", changes corresponding queueing condition mark;
C. Zero queuing equipment is only called out the numbers to the client who comes first of the formation and queueing condition is labeled as " arrival ", is deleted from the queuing data of institute's queuing by the queueing message of the client after calling out the numbers.
2. queuing management method according to claim 1, it is characterized in that: described steps A, B, Zero queuing equipment receives the custom queueing application and ranks and the reciprocal process of queueing condition mark is finished by man-machine communication's module and queue management module, comprising:
AB1. waited for client's services request by man-machine communication's module, services request comprises the application queuing;
AB2. after man-machine communication's module receives the services request of application queuing, judge that whether this request send by the Zero queuing equipment of operation site, be, then the client is added last position of institute's queuing and its queueing condition is labeled as " arrival ", for the client distributes a queue number and a unique query ID by queue management module; Not, then the client is added last position of institute's queuing and its queueing condition is labeled as " long-range ", also distribute a queue number and a unique query ID for the client by queue management module; The custom queueing information that comprises queue number, query ID is notified the client by man-machine communication's module.
3. queuing management method according to claim 2, it is characterized in that: among the described steps A B1, described services request is that circular arrives, then among the steps A B2, when the query ID of determining client's input was correct, queue management module changed to " arrival " with client's queueing condition by " long-range ".
4. queuing management method according to claim 2, it is characterized in that: among the described steps A B1, described services request is temporarily from the scene, then among the steps A B2, when the query ID of determining client's input was correct, queue management module changed to " long-range " with client's queueing condition by " arrival ".
5. queuing management method according to claim 2, it is characterized in that: among the described steps A B1, described services request is the inquiry of queuing situation, then among the steps A B2, when the query ID of determining client's input is correct, notify the client with client's queueing message by queue management module and man-machine communication's module.
6. according to claim 2 or described queuing management method, it is characterized in that: described query ID generates at random, and the client's that please line up in maybe will proposing cell-phone number is recorded as query ID, the corresponding uniquely queue number of query ID.
7. queuing management method according to claim 1 is characterized in that: described in the steps A in the on-the-spot queuing application that proposes of service, and be by the keyboard on the described Zero queuing equipment or touch-screen or mouse input; Described in the on-the-spot queuing that proposes of non-service please, utilize SMS or phone or network to import to described Zero queuing equipment by man-machine communication's mode; Receive the queueing condition change among the described step B, or by the keyboard on the described Zero queuing equipment or touch-screen or mouse input, or utilize SMS or phone to import to described Zero queuing equipment by man-machine communication's mode.
8. queuing management method according to claim 1, it is characterized in that: among the described step B, the described sequencing of lining up of applying for by the client enters the client in the formation, be unified according to the order of sequence the coming in a kind of single formation of COS of client that application is lined up, mark client's queue number, query ID and the described queueing condition corresponding in this list queuing data with queue number, with apply for queueing condition when change the client, the corresponding queuing tags of change in this list formation; Described step C, Zero queuing equipment call out the numbers to the queue number of this list formation and the queueing message deletion are done in this list formation.
9. queuing management method according to claim 8 is characterized in that: described step C is that this reciprocal process comprises by the finishing alternately of the call out the numbers administration module and the seat terminal room of Zero queuing equipment:
C11. the administration module of calling out the numbers is waited for the request of calling out the numbers of seat terminal;
C12. when receiving when request of calling out the numbers, the administration module of calling out the numbers is searched in single queue type that the seat terminal served queueing condition and is labeled as and arrives and be positioned at the top client of single formation, this client's queue number branch is tasked the seat terminal of sending the request of calling out the numbers;
C13. queue management module is deleted the queueing message of this called party client from single queuing data of institute's queuing type;
C14. the administration module of calling out the numbers is waited for the new request of calling out the numbers of seat.
10. queuing management method according to claim 1 is characterized in that:
Among the described step B, describedly the client is entered in the formation by the sequencing that please line up among the client, be will application queuing the client by queueing condition come the on-the-spot subqueue corresponding with " arrival " state neutralize with the corresponding long-range subqueue of " long-range " state in, mark client's queue number in the queuing data of each subqueue, the query ID corresponding with queue number, with apply for queueing condition when change the client, deletion client's queueing message and queueing message is inserted in the long-range subqueue from on-the-spot subqueue by the queue number order, or from long-range subqueue the deletion client queueing message and by the queue number order queueing message is inserted in the on-the-spot subqueue;
Described step C, a Zero queuing equipment client to on-the-spot subqueue calls out the numbers and on-the-spot subqueue is done the queueing message deletion.
11. queuing management method according to claim 10 is characterized in that: described step C is that this reciprocal process comprises by the finishing alternately of the call out the numbers administration module and the seat terminal room of Zero queuing equipment:
C21. the administration module of calling out the numbers is waited for the request of calling out the numbers of seat terminal;
C22. when receiving when request of calling out the numbers, the administration module of calling out the numbers is searched the on-the-spot subqueue of the queue type that the seat terminal served, and the queue number branch that will be positioned at the top client of on-the-spot subqueue is tasked the seat terminal of sending the request of calling out the numbers;
C23. queue management module is deleted the queueing message of this called party client from the queuing data of this scene subqueue;
C24. the administration module of calling out the numbers is waited for the new request of calling out the numbers of seat.
12. a Zero queuing equipment comprises central processing unit, man-machine communication's device, storer and seat device with being connected with central processing unit is characterized in that:
Also comprise interface arrangement, be arranged between central processing unit and described man-machine communication's device, storer and the seat device;
Described interface arrangement comprises man-machine communication's module, queue processing module and the administration module of calling out the numbers;
Man-machine communication's module is collected customer service request, and sends feedback information;
The queue processing resume module is from the customer service request information of man-machine communication's module, services request to the application queuing, custom queueing information is recorded in the storer by queue type, queueing message comprises the queue number that the priority of applying for lining up by the client provides, with unique corresponding query ID of queue number and queueing condition, to be " arrival " at the custom queueing status indication of the on-the-spot application of service, will be " long-range " at the custom queueing status indication of the on-the-spot application of non-service; Services request to circular arrives changes to " arrival " with custom queueing state in the storer by " long-range "; To temporary services request, custom queueing state in the storer is changed to " long-range " by " arrival " from the scene; The queue processing module feeds back to man-machine communication's module with result;
The queue processing module is also handled the request of calling out the numbers from the administration module of calling out the numbers, consults memory, will come first of the formation and client's queue number that queueing condition is labeled as " arrival " to calling out the numbers administration module output;
The call out the numbers request of calling out the numbers of administration module receiving position device is to seat device output queue number.
13. Zero queuing equipment according to claim 12 is characterized in that: described man-machine communication's device comprises keyboard/touch-screen/mouse, incoming call automatic answer back unit, caller identification device, SMS transceiver and network interface card; Described keyboard/touch-screen/mouse is used to realize that Zero queuing equipment and client's scene is mutual; Described incoming call automatic answer back unit, caller identification device are used to realize that remote phone non-at-scene between Zero queuing equipment and client is mutual; Described SMS transceiver is used to realize remote handset short message interacting non-at-scene between Zero queuing equipment and client; Described network interface card is used to realize that telecommunication network non-at-scene between Zero queuing equipment and client is mutual.
14. Zero queuing equipment according to claim 12 is characterized in that: also comprise display screen, be connected, be used to show client's queueing message, comprise queue number, query ID, queueing condition, queue type and queuing position with described central processing unit.
15. Zero queuing equipment according to claim 12 is characterized in that: also comprise printing equipment, be connected, be used to print client's queueing message, comprise queue number, query ID, queueing condition, queue type and queuing position with described central processing unit.
16. according to claim 12 or 13 or 14 or 15 described Zero queuing equipment, it is characterized in that: described seat device comprises at least one seat terminal and the LED display screen of calling out the numbers; Described seat terminal and the LED display screen of calling out the numbers is connected with described central processing unit, described seat terminal is used for realizing calling out the numbers the request input, the described LED display screen of calling out the numbers is used to show the queue number of called party client, and this queue number is corresponding with the seat terminal number of calling out the numbers.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006100833858A CN101086771A (en) | 2006-06-06 | 2006-06-06 | A queue numbering method and its queue numbering device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006100833858A CN101086771A (en) | 2006-06-06 | 2006-06-06 | A queue numbering method and its queue numbering device |
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| CN101086771A true CN101086771A (en) | 2007-12-12 |
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| CNA2006100833858A Pending CN101086771A (en) | 2006-06-06 | 2006-06-06 | A queue numbering method and its queue numbering device |
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