CN105024912A - Instant communication system and instant communication method - Google Patents
Instant communication system and instant communication method Download PDFInfo
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- CN105024912A CN105024912A CN201410177535.6A CN201410177535A CN105024912A CN 105024912 A CN105024912 A CN 105024912A CN 201410177535 A CN201410177535 A CN 201410177535A CN 105024912 A CN105024912 A CN 105024912A
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Abstract
The invention discloses an instant communication system and an instant communication method. The system comprises a source client, a forwarding server and a target client, wherein the source client is used for receiving information sent by a source user and sending the information to the forwarding server; the forwarding server is used for receiving the information sent by the source client and sending the received information to the target client; the target client is used for receiving the information sent by the forwarding server, receiving a processing result of a target user for the information sent by the forwarding server, and sending the processing result to the forwarding server; and the forwarding server is further used for receiving the processing result sent by the target client and sending the processing result sent by the target client to the source client. Compared with a traditional instant communication system, the instant communication system disclosed by the embodiment of the invention increase the flexibility in communication between the source client and the target client, thereby improving the communication efficiency of instant communication.
Description
Technical field
The present invention relates to data communication technology field, particularly relate to a kind of instantaneous communication system and method.
Background technology
Along with the fast development of instant messaging, instant communication software has become one of indispensable means of communication of the network user.
At present, the background message management system of each instant messaging public platform only provides simple webpage and links up with user, and all user's consultings are according to time-sequencing, and each enterprise only has an account number.Usual interior reference content of being answered user by company steady job personnel by this account at one time.When the user simultaneously seeked advice from reach a certain amount of after, the staff of the said firm just processes completely and does not come.Therefore, this mode significantly limit answer efficiency.Such as, multiple user dials the plain old telephone of company, and at one time, a staff can only answer the phone of a user, after only processing the telephone counseling of this user, could process the telephone counseling of the user that next bit is dialed into.Before not processing, the telephone counseling of other users can not get the response of staff.In addition, in existing background message administrative mechanism, user cannot understand the result of staff to its reference content usually in real time.
Summary of the invention
In view of this, embodiments provide a kind of instantaneous communication system and method, to improve the efficiency of instant messaging.
Embodiments provide a kind of instantaneous communication system on the one hand, described system comprises: source user end, forwarding server and targeted customer's end,
The information that described source user end sends for receiving source user, and described information is sent to described forwarding server, described packets of information is containing the ID of described source user and the consultation information of described source user;
The information that described forwarding server sends for receiving described source user end, for described source user end specifies targeted customer's end, set up described source user end and described targeted customer hold between communication connection, and by the communication connection that described source user end and targeted customer are held, the information of described reception is sent to described targeted customer and holds;
The information that described targeted customer's end sends for receiving described forwarding server, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server;
Described forwarding server also holds the result of transmission for receiving described targeted customer, and described targeted customer is held the result of transmission to be sent to the corresponding source user end held with described targeted customer by described source user end and the communication connection that targeted customer holds.
Further, described forwarding server comprises:
Receiving element, for receiving the information that described source user end sends, and described targeted customer holds the result of transmission;
First allocation units, the ID for the source user of basis from the described source user termination collection of letters ceases is that described source user end distributes a source user numbering;
Second allocation units, for being described source user numbering appointment targeted customer's numbering, wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer;
Linkage unit, for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection;
Transmitting element, the information received from described source user termination is sent to described targeted customer and holds by the communication connection for being held by described source user end and targeted customer, and the result received from described targeted customer's termination is sent to described source user end.
Further, described forwarding server also comprises: search unit, hold the result of transmission for receiving described targeted customer after, before the result received from described targeted customer's termination is sent to described source user end, searches according to the result received from described targeted customer's termination and hold corresponding source user end with described targeted customer.
Further, described forwarding server also comprises: converting unit, for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection after, the information received from described source user is sent to before described targeted customer holds by the communication connection of being held by described source user end and targeted customer, the information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support, and after the result of holding transmission for receiving described targeted customer, before the result received from described targeted customer's termination is sent to described source user end, the information format that the means of communication information format of described targeted customer's transmission processing result being converted into the employing of corresponding source user end is supported.
On the other hand, embodiments provide a kind of instant communicating method, described method comprises:
Source user termination receives the information that source user sends, and described information is sent to forwarding server, and described packets of information is containing the ID of described source user and the consultation information of described source user;
Forwarding server is that described source user end specifies targeted customer's end, set up described source user end and described targeted customer hold between communication connection, and by the communication connection that described source user end and targeted customer are held, the information that described source user termination is received is sent to described targeted customer and holds;
Targeted customer's termination receives the information that described forwarding server sends, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server;
Described forwarding server receives the result that described targeted customer holds transmission, and described targeted customer is held the result of transmission to be sent to the corresponding source user end held with described targeted customer by described source user end and the communication connection that targeted customer holds.
Further, forwarding server is that described source user end specifies targeted customer end, set up described source user end and described targeted customer hold between communication connection, comprising:
Forwarding server is that described source user end distributes a source user numbering according to the ID of described source user;
Forwarding server is described source user numbering appointment targeted customer's numbering, and wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer;
Forwarding server set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection.
Further, forwarding server is described source user numbering appointment targeted customer's numbering according to the matched rule preset.
Further, the information that described source user end sends is transmitted to described targeted customer by the communication connection that described source user end and targeted customer are held and holds by forwarding server, comprising:
The information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support by forwarding server;
The information that described source user end sends by forwarding server is sent to described targeted customer end with the information format after conversion.
Further, described targeted customer holds the result of transmission to be transmitted to described source user end by the communication connection that forwarding server is held by described source user end and targeted customer, comprising:
The information format that the means of communication that described targeted customer holds the information format of transmission processing result to be converted into the employing of corresponding source user end by forwarding server is supported;
Described targeted customer holds the result of transmission to be sent to described source user end with the information format after conversion by forwarding server.
The instantaneous communication system that the embodiment of the present invention provides and method, by adopting forwarding server, the information that source user end sends is sent to targeted customer's end, and hold the information of transmission to be sent to source user end targeted customer, compared with traditional instantaneous communication system, add the flexibility that source user end and targeted customer hold communication, thus improve the communication efficiency of instant messaging.
Accompanying drawing explanation
Fig. 1 is the schematic diagram of the instantaneous communication system that the embodiment of the present invention provides;
Fig. 2 is a kind of preferred forwarding server schematic diagram in the instantaneous communication system that provides of the embodiment of the present invention;
Fig. 3 is the flow chart of the instant communicating method that the embodiment of the present invention provides;
Fig. 4 is the flow chart that instant communicating method repeating server that the embodiment of the present invention provides establishes a communications link;
Fig. 5 is the flow chart that instant communicating method repeating server that the embodiment of the present invention provides send information to targeted customer's end;
Fig. 6 is the flow chart of the instant communicating method repeating server transmission processing result that provides of the embodiment of the present invention to source user end;
Fig. 7 is the flow chart of instant communicating method embody rule in certain company that the embodiment of the present invention provides.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.Be understandable that, specific embodiment described herein is only for explaining the present invention, but not limitation of the invention.It also should be noted that, for convenience of description, illustrate only part related to the present invention in accompanying drawing but not full content.
Fig. 1 shows the schematic diagram of the instantaneous communication system that the embodiment of the present invention provides, and as shown in Figure 1, described system can comprise: source user end 11, forwarding server 12 and targeted customer hold 13.Wherein, the information that described source user end 11 sends for receiving source user, and described information is sent to described forwarding server 12, described source user end can adopt QQ, Ali Wang Wang, micro-letter, credulity, the meanss of communication such as microblogging communicate with described forwarding server, the packets of information that described source user sends is containing the ID of described source user and the consultation information of described source user, a corresponding source user of source user end, the ID of described source user is unique distinguishing mark of described source user, also be unique distinguishing mark of the source user end corresponding with described source user, the information that described source user sends also can comprise the means of communication information that source user adopts, the information that described forwarding server 12 sends for receiving described source user end 11, for described source user end 11 specifies a targeted customer to hold 13, set up described source user end 11 and described targeted customer and hold communication connection between 13, and hold the communication connection of 13 that the information of described reception is sent to described targeted customer by described source user end 11 with targeted customer to hold 13, described targeted customer holds 13 for receiving the information that described forwarding server 12 sends, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server 12, described targeted customer holds the means of communication of employing can be identical with the means of communication that described source user end adopts, also can be different, be not specifically limited at this.
Described forwarding server 12 also holds the result of 13 transmissions for receiving described targeted customer, and described targeted customer is held the result of 13 transmissions to hold the communication connection of 13 to be sent to hold with described targeted customer the corresponding source user end 11 of 13 by described source user end 11 and targeted customer.
The instantaneous communication system that the embodiment of the present invention provides, by adopting forwarding server, the information that source user end sends is sent to targeted customer's end, and hold the information of transmission to be sent to source user end targeted customer, compared with traditional instantaneous communication system, add the flexibility that source user end and targeted customer hold communication, thus improve the communication efficiency of instant messaging.
In above-described embodiment, described forwarding server 12, as shown in Figure 2, specifically can comprise: receiving element 121, first allocation units 122, second allocation units 123, linkage unit 124 and transmitting element 125.Wherein, the information that described receiving element 121 sends for receiving described source user end, and described targeted customer holds the result of transmission.The ID of the source user that described first allocation units 122 are collected mail breath from described source user termination for basis is that described source user end distributes a source user numbering, the full detail of described source user can be got by the ID of described source user, such as, the means of communication, geographic location etc. of source user account, the pet name, Real Name, contact method, employing.Because source user end is in the communication process held with targeted customer, targeted customer is usually without the need to knowing the full detail of source user end.Therefore, in order to ensure the fail safe of communication, be that described source user end redistributes a source user numbering according to the ID of source user, the partial information of source user can be got by described source user numbering, such as, source user account, the means of communication etc. adopted.Numbering by the ID of described source user or described source user the information got is not limited to above-mentioned, can decide according to actual conditions.Described second allocation units 123 are for being described source user numbering appointment targeted customer's numbering, and wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer.Usually can be described source user numbering intended target Customs Assigned Number according to prespecified allocation rule, such as, can be that N number of source user numbering specifies same targeted customer numbering, when the source user numbering quantity that this targeted customer numbers correspondence reaches N, for next source user numbering specifies next targeted customer numbering, the rest may be inferred, wherein, N be greater than or equal to 1 positive integer.Described linkage unit 124 for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection.The information received from described source user termination is sent to described targeted customer for the communication connection of being held by described source user end and targeted customer and holds by described transmitting element 125, and the result received from described targeted customer's termination is sent to described source user end, described result can comprise the information such as the return information of the consultation information that targeted customer sends for source user end, source user is numbered, targeted customer numbers, the means of communication of source user employing.
In a preferred implementation of above-described embodiment, source user end is divided into different stage by the means of communication information that described forwarding server can adopt according to the source user in source user end transmission information, then be targeted customer's end that described source user end distributes different stage, can also according to the consultation information in described source user end transmission information, the targeted customer distributing specialty for described source user end holds.Thus improve the communication efficiency that source user end and targeted customer hold.
As shown in Figure 2, above-mentioned forwarding server 12, preferably, also can comprise: search unit 126, describedly search after unit 126 holds the result of transmission for receiving described targeted customer, before the result received from described targeted customer's termination is sent to described source user end, search according to the result received from described targeted customer's termination and hold corresponding source user end with described targeted customer, such as, source user numbering and targeted customer's numbering is comprised in described result, described unit 126 of searching can according to described source user numbering quick position source user end, thus save call duration time.
As shown in Figure 2, above-mentioned forwarding server 12, preferably, also can comprise: converting unit 127, described converting unit 127 for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection after, the information received from described source user is sent to before described targeted customer holds by the communication connection of being held by described source user end and targeted customer, the information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support, and after the result of holding transmission for receiving described targeted customer, before the result received from described targeted customer's termination is sent to described source user end, the information format that the means of communication information format of described targeted customer's transmission processing result being converted into the employing of corresponding source user end is supported.
The system that the embodiment of the present invention provides can support the communication between different communication instrument, under normal circumstances, the unified management of communication system is held for convenience of targeted customer, targeted customer holds and adopts unified means of communication, as micro-letter, source user end adopts different meanss of communication according to the situation of source user self, in the communication process that source user end and targeted customer are held, described converting unit 127 can as required by information format that the information format conversion of transmit leg is supported for means of communication that recipient adopts, wherein, if transmit leg is source user end, then recipient is targeted customer's end, if transmit leg is targeted customer's end, then recipient is source user end.In forwarding server, add converting unit, add the flexibility that source user end and targeted customer hold communication.
Fig. 3 shows the flow chart of the instant communicating method that the embodiment of the present invention provides, and the embodiment of the present invention is the instant communicating method based on the various embodiments described above, and as shown in Figure 3, described flow process specifically comprises the following steps:
Step 301, source user termination receive the information that source user sends, and described information is sent to forwarding server, and described packets of information is containing the ID of described source user and the consultation information of described source user.
Step 302, forwarding server are that described source user end specifies targeted customer's end, set up described source user end and described targeted customer hold between communication connection, and by the communication connection that described source user end and targeted customer are held, the information that described source user termination is received is sent to described targeted customer and holds.
Step 303, targeted customer's termination receive the information that described forwarding server sends, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server.
Step 304, described forwarding server receive the result that described targeted customer holds transmission, and described targeted customer are held the result of transmission to be sent to the corresponding source user end held with described targeted customer by described source user end and the communication connection that targeted customer holds.
On the basis of above-described embodiment, described forwarding server is that described source user end specifies targeted customer end, set up described source user end and described targeted customer hold between communication connection, specifically can comprise the step shown in Fig. 4:
Step 401, forwarding server are that described source user end distributes a source user numbering according to the ID of described source user.
Step 402, forwarding server are described source user numbering appointment targeted customer's numbering, and wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer.
In this step, described forwarding server can be described source user numbering appointment targeted customer's numbering according to the matched rule preset, such as, can be described source user numbering intended target Customs Assigned Number according to prespecified allocation rule, such as, can be that N number of source user numbering specifies same targeted customer numbering, when the source user numbering quantity that this targeted customer numbers correspondence reaches N, for next source user numbering specifies next targeted customer numbering, the rest may be inferred, wherein, N be greater than or equal to 1 positive integer.
Step 403, forwarding server set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection.
On the basis of above-described embodiment, the information that described source user end sends is transmitted to described targeted customer by the communication connection that described source user end and targeted customer are held and holds by described forwarding server, specifically can comprise the step shown in Fig. 5:
The information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support by step 501, forwarding server.
The information that described source user end sends by step 502, forwarding server is sent to described targeted customer end with the information format after conversion.
Similar, described targeted customer holds the result of transmission to be transmitted to described source user end by the communication connection that described forwarding server is held by described source user end and targeted customer, specifically can comprise the step shown in Fig. 6:
The information format that the means of communication that described targeted customer holds the information format of transmission processing result to be converted into the employing of corresponding source user end by step 601, forwarding server is supported.
Described targeted customer holds the result of transmission to be sent to described source user end with the information format after conversion by step 602, forwarding server.
Corresponding module in the instantaneous communication system that the instant communicating method that the embodiment of the present invention provides can be provided by the embodiment of the present invention performs, and can reach the technique effect similar to described instantaneous communication system, repeat no more herein.
Fig. 7 shows the flow chart of instant communicating method embody rule in certain company that the embodiment of the present invention provides, and the source user in Fig. 7 is sent and received information by source user end, and source user can be the external staff of concern the said firm, as client.Targeted customer is sent and received information by targeted customer's end, and targeted customer can be the steady job personnel of the said firm, as company's customer service.The forwarding server of the said firm has a public number, and the client of source user end communicates with company's customer service that targeted customer holds by this public number, and as shown in Figure 7, described flow process is specific as follows:
Step 701, source user send information to forwarding server, and described information comprises ID and the reference content of source user.
Step 702, forwarding server, according to the ID of source user, are numbered for source user distributes source user.
Step 703, forwarding server are that source user distributes targeted customer.
The information that source user sends is sent to targeted customer by step 704, forwarding server.
Step 705, targeted customer process the information received, and result are sent to forwarding server.
Step 706, forwarding server search corresponding source user according to the result received.
Result is sent to source user by step 707, forwarding server.
Step 708, source user check the result received.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, to those skilled in the art, the present invention can have various change and change.All do within spirit of the present invention and principle any amendment, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (9)
1. an instantaneous communication system, is characterized in that, described system comprises: source user end, forwarding server and targeted customer's end,
The information that described source user end sends for receiving source user, and described information is sent to described forwarding server, described packets of information is containing the ID of described source user and the consultation information of described source user;
The information that described forwarding server sends for receiving described source user end, for described source user end specifies targeted customer's end, set up described source user end and described targeted customer hold between communication connection, and by the communication connection that described source user end and targeted customer are held, the information of described reception is sent to described targeted customer and holds;
The information that described targeted customer's end sends for receiving described forwarding server, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server;
Described forwarding server also holds the result of transmission for receiving described targeted customer, and described targeted customer is held the result of transmission to be sent to the corresponding source user end held with described targeted customer by described source user end and the communication connection that targeted customer holds.
2. instantaneous communication system according to claim 1, is characterized in that, described forwarding server comprises:
Receiving element, for receiving the information that described source user end sends, and described targeted customer holds the result of transmission;
First allocation units, the ID for the source user of basis from the described source user termination collection of letters ceases is that described source user end distributes a source user numbering;
Second allocation units, for being described source user numbering appointment targeted customer's numbering, wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer;
Linkage unit, for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection;
Transmitting element, the information received from described source user termination is sent to described targeted customer and holds by the communication connection for being held by described source user end and targeted customer, and the result received from described targeted customer's termination is sent to described source user end.
3. instantaneous communication system according to claim 2, it is characterized in that, described forwarding server also comprises: search unit, hold the result of transmission for receiving described targeted customer after, before the result received from described targeted customer's termination is sent to described source user end, searches according to the result received from described targeted customer's termination and hold corresponding source user end with described targeted customer.
4. instantaneous communication system according to claim 2, it is characterized in that, described forwarding server also comprises: converting unit, for set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection after, the information received from described source user is sent to before described targeted customer holds by the communication connection of being held by described source user end and targeted customer, the information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support, and after the result of holding transmission for receiving described targeted customer, before the result received from described targeted customer's termination is sent to described source user end, the information format of the result described targeted customer sent is converted into the information format that means of communication that corresponding source user end adopts is supported.
5. an instant communicating method, is characterized in that, described method comprises:
Source user termination receives the information that source user sends, and described information is sent to forwarding server, and described packets of information is containing the ID of described source user and the consultation information of described source user;
Forwarding server is that described source user end specifies targeted customer's end, set up described source user end and described targeted customer hold between communication connection, and by the communication connection that described source user end and targeted customer are held, the information that described source user termination is received is sent to described targeted customer and holds;
Targeted customer's termination receives the information that described forwarding server sends, and receiving target user is to the result of the information that described forwarding server sends, and described result is sent to described forwarding server;
Described forwarding server receives the result that described targeted customer holds transmission, and described targeted customer is held the result of transmission to be sent to the corresponding source user end held with described targeted customer by described source user end and the communication connection that targeted customer holds.
6. instant communicating method according to claim 5, is characterized in that, forwarding server is that described source user end specifies targeted customer end, set up described source user end and described targeted customer hold between communication connection, comprising:
Forwarding server is that described source user end distributes a source user numbering according to the ID of described source user;
Forwarding server is described source user numbering appointment targeted customer's numbering, and wherein, described targeted customer's numbering holds one_to_one corresponding with targeted customer;
Forwarding server set up source user end corresponding to described source user numbering and described targeted customer number corresponding targeted customer hold between communication connection.
7. instant communicating method according to claim 6, is characterized in that, forwarding server is described source user numbering appointment targeted customer's numbering according to the matched rule preset.
8. instant communicating method according to claim 5, is characterized in that, the information that described source user end sends is transmitted to described targeted customer by the communication connection that described source user end and targeted customer are held and holds by forwarding server, comprising:
The information format of described source user end transmission information is converted into the information format that corresponding targeted customer holds the means of communication of employing to support by forwarding server;
The information that described source user end sends by forwarding server is sent to described targeted customer end with the information format after conversion.
9. instant communicating method according to claim 5, is characterized in that, described targeted customer holds the result of transmission to be transmitted to described source user end by the communication connection that forwarding server is held by described source user end and targeted customer, comprising:
The information format that the means of communication that described targeted customer holds the information format of the result of transmission to be converted into the employing of corresponding source user end by forwarding server is supported;
Described targeted customer holds the result of transmission to be sent to described source user end with the information format after conversion by forwarding server.
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Application publication date: 20151104 |
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