CN104270537B - A kind of IVR automatic outer calls platform - Google Patents
A kind of IVR automatic outer calls platform Download PDFInfo
- Publication number
- CN104270537B CN104270537B CN201410417875.1A CN201410417875A CN104270537B CN 104270537 B CN104270537 B CN 104270537B CN 201410417875 A CN201410417875 A CN 201410417875A CN 104270537 B CN104270537 B CN 104270537B
- Authority
- CN
- China
- Prior art keywords
- data
- exhaled
- server
- distributing server
- communication system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Abstract
A kind of IVR automatic outer calls platform, including the data distributing server being connected with the communication system with WEBservice interfaces by communication network, described data distributing server is with outgoing call WEBservice service modules and backup database, described data distributing server is connected with the transfer server for reading data module to be exhaled, and described transfer server is connected with IVR devices.Such structure avoid be subject in the prior art limitation in terms of operating personnel's working experience, cause to judge by accident or respond the demand for not adapting to automation mechanized operation not in time, or not the autgmentability of system, the defects of compatibility and transplantability are very poor.
Description
Technical field
The invention belongs to call platform technical field, and in particular to a kind of IVR automatic outer calls platform.
Background technology
Existing IVR automatic outer calls platform can only carry out the regulation and control of correlation by artificial mode, and function is single, system
Change degree is inadequate, and efficiency is low, and is subject to the limitation in terms of operating personnel's working experience, causes to judge by accident or responds not
In time, the demand of automation mechanized operation is not adapted to, the autgmentability of system, compatibility and transplantability are very poor.
The content of the invention
It is an object of the invention to provide a kind of IVR automatic outer calls platform, including with the communication system for carrying WEBservice interfaces
The data distributing server that system is connected by communication network, described data distributing server carry outgoing call
WEBservice service modules and backup database, same carry of described data distributing server read data module to be exhaled
Transfer server be connected, described transfer server is connected with IVR devices.Such structure avoids in the prior art
Be subject to the limitation in terms of operating personnel's working experience, cause to judge by accident or respond not in time, do not adapt to automation mechanized operation
Demand, the autgmentability of system, the defects of compatibility and transplantability are very poor.
In order to overcome deficiency of the prior art, the invention provides a kind of IVR automatic outer calls platform and solution,
It is specific as follows：
A kind of IVR automatic outer calls platform, including pass through communication network phase with the communication system with WEBservice interfaces
The data distributing server of connection, described data distributing server carry outgoing call WEBservice service modules and backup
With database, described data distributing server is connected with the transfer server for reading data module to be exhaled, described
Transfer server be connected with IVR devices.
Described outgoing call WEBservice service modules are used to realize that receive communication system to be sent out by WEBservice interfaces
The data to be exhaled of the string format of data distributing server are sent to, string format is put into number after exhaling data to parse
In caching and backup database according to transmission server, by the caching or backup database of data distributing server
The read requests that the data to be exhaled of string format after parsing are sent according to transfer server are responded.
The described transfer server for reading data module to be exhaled includes sending the request instruction for reading data to be exhaled, received
The data to be exhaled that the data to be exhaled that send, forwarding receive are to IVR devices.
The data to be exhaled of string format after described parsing include sign number, number of communication system of data to be exhaled
Code, type of service, the response address for data to be exhaled, sign number of the described backup database for data to be exhaled, lead to
The number of letter system, type of service and for data to be exhaled each self-corresponding field of response address come respectively to for waiting to exhale
The sign number of data, the number of communication system, type of service and stored for data to be exhaled.
Using such scheme of the present invention, the regulation and control with regard to that can be truly realized automation response IVR voice platforms are effective to realize
The autgmentability and transplantability of system.
Brief description of the drawings
Fig. 1 is the operation principle structural representation of the IVR automatic outer call platforms of the present invention.
Embodiment
The content of the invention is described further below in conjunction with the accompanying drawings：
Shown in reference picture 1, a kind of IVR automatic outer calls platform, including with the communication system 2 for carrying WEBservice interfaces 1
The data distributing server 4 being connected by communication network 3, described data distributing server 4 carry outgoing call
WEBservice service modules 5 and backup database 6, same carry of described data distributing server 5 read data to be exhaled
The transfer server 8 of module 7 is connected, and described transfer server 8 is connected with IVR devices 9.Described outgoing call
WEBservice service modules 5 are used to realize that receive communication system 2 to be sent to data transfer clothes by WEBservice interfaces 1
The data to be exhaled of the string format of business device 4 a, because data distributing server 4 is with the addition of, for simple character string
Treatment effeciency is higher than the data of extended formatting, improves efficiency of transmission on the whole, puts string format after exhaling data to parse
Enter in the caching and backup database 6 of data distributing server 4, by the caching of data distributing server 4 or backup
The read requests sent with the data to be exhaled of the string format after the parsing in database 6 according to transfer server 8 are carried out
Response.The described transfer server for reading data module to be exhaled includes sending the request instruction for reading data to be exhaled, receives hair
The data to be exhaled that the data to be exhaled sent, forwarding receive are to IVR devices 9.String format after described parsing is waited to exhale
Data include the sign number, the number of communication system, type of service, the response address for data to be exhaled of data to be exhaled, institute
The backup database stated uses the sign number for data to be exhaled, the number of communication system, type of service and for data to be exhaled
Each self-corresponding field of response address come respectively to for data to be exhaled sign number, the number of communication system, type of service
And stored for data to be exhaled.
The above described is only a preferred embodiment of the present invention, any formal limitation not is made to the present invention, though
So the present invention is disclosed above with preferred embodiment, but is not limited to the present invention, any to be familiar with this professional technology people
Member, without departing from the scope of the present invention, when the technology contents using the disclosure above make a little change or modification
For the equivalent embodiment of equivalent variations, as long as be without departing from technical solution of the present invention content, according to the technical spirit of the present invention,
Within the spirit and principles in the present invention, any simple modification, equivalent substitution and improvement for being made to above example etc., still
Belong within the protection domain of technical solution of the present invention.
Claims (1)
1. a kind of IVR automatic outer calls platform, it is characterised in that logical including passing through with the communication system with WEBservice interfaces
The data distributing server that communication network is connected, described data distributing server is with outgoing call WEBservice service moulds
Block and backup database, described data distributing server are connected with the transfer server for reading data module to be exhaled
Connect, described transfer server is connected with IVR devices；Described outgoing call WEBservice service modules are used to realize to receive and led to
Letter system is sent to the data to be exhaled of the string format of data distributing server by WEBservice interfaces, by character string
Form is put into the caching and backup database of data distributing server after exhaling data to parse, services data transfer
What the data to be exhaled of the string format after parsing in the caching or backup database of device were sent according to transfer server
Read requests are responded；The described transfer server for reading data module to be exhaled includes sending the request for reading data to be exhaled
Instruction, receive the data to be exhaled sent, the data to be exhaled that receive of forwarding to IVR devices；Character string after described parsing
The data to be exhaled of form include the sign number, the number of communication system, type of service, the sound for data to be exhaled of data to be exhaled
Address is answered, described backup database is used the sign number for data to be exhaled, the number of communication system, type of service and is directed to
Each self-corresponding field of response address of data to be exhaled come respectively to for the sign number of data to be exhaled, the number of communication system,
Type of service and stored for data to be exhaled.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410417875.1A CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410417875.1A CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104270537A CN104270537A (en) | 2015-01-07 |
| CN104270537B true CN104270537B (en) | 2017-12-22 |
Family
ID=52162025
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410417875.1A Active CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104270537B (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1494022A (en) * | 2002-10-30 | 2004-05-05 | 华为技术有限公司 | Method accessing data bank through protocol agency mode |
| CN101651716A (en) * | 2009-09-14 | 2010-02-17 | 杭州世导科技有限公司 | System and method for processing service flow |
| CN102572133A (en) * | 2010-12-30 | 2012-07-11 | 北大方正集团有限公司 | Data transmission method, device and system |
-
2014
- 2014-08-25 CN CN201410417875.1A patent/CN104270537B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1494022A (en) * | 2002-10-30 | 2004-05-05 | 华为技术有限公司 | Method accessing data bank through protocol agency mode |
| CN101651716A (en) * | 2009-09-14 | 2010-02-17 | 杭州世导科技有限公司 | System and method for processing service flow |
| CN102572133A (en) * | 2010-12-30 | 2012-07-11 | 北大方正集团有限公司 | Data transmission method, device and system |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104270537A (en) | 2015-01-07 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105978860B (en) | A kind of implementation method of electric system software interface adapter | |
| CN103763443B (en) | The mobile customer service system of a kind of many communication modes polymerization and method | |
| CN107105414A (en) | A kind of income system and method for Big Dipper RDSS short messages and SMS | |
| JP2013511207A5 (en) | ||
| CN107483592A (en) | A kind of transaction processing method based on General Front End Processor and a kind of General Front End Processor | |
| WO2016133346A1 (en) | Qr code recognition and processing system | |
| CN103347084B (en) | A kind of more accounts unify interconnected system and correlating method | |
| JP2013201783A5 (en) | ||
| CN105516372B (en) | Processing method, device and the server of filename | |
| CN106789577A (en) | A kind of method and system of automatic transmission wechat circle of friends | |
| CN102333018B (en) | A kind of information notice method, system and wireless communication terminal | |
| CN104270537B (en) | A kind of IVR automatic outer calls platform | |
| CN106100978B (en) | A kind of cross-domain system that interconnects of social software | |
| CN106533925A (en) | Method and system for automatically sending WeChat friend circle content based on third party push platform | |
| CN205644729U (en) | System of calling out numbers of lining up based on SMS platform | |
| KR20110133882A (en) | Messaging systems having function of compatible and parameters between the social-network service | |
| JP6599833B2 (en) | SMS distribution apparatus and SMS distribution method | |
| CN109194738A (en) | Remote reboot method, routing development board and hardware bottom plate | |
| CN104346759A (en) | Photo self-help printing method based on cloud service and photo self-help printing system | |
| CN105430665B (en) | Realize the method and system of more net mixing scale networkings | |
| CN106211104B (en) | A kind of terminal of transmission of message, system and method | |
| CN105306315B (en) | System and method based on SMB agreement mobile phone remote access family gateway equipment | |
| CN101583103A (en) | Transmitting or receiving method of short messages in text mode and device | |
| CN106911866A (en) | A kind of voice customer service synchronously obtains the method and device of intelligent terminal information | |
| CN205453848U (en) | System is grouied busy to pronunciation |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant | ||
| CP01 | Change in the name or title of a patent holder | ||
| CP01 | Change in the name or title of a patent holder |
Address after: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee after: CLP Hongxin Information Technology Co., Ltd Address before: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee before: Jiangsu Hongxin System Integration Co., Ltd. |