CN104270537A - IVR (Interactive Voice Response) automatic dial platform - Google Patents
IVR (Interactive Voice Response) automatic dial platform Download PDFInfo
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- CN104270537A CN104270537A CN201410417875.1A CN201410417875A CN104270537A CN 104270537 A CN104270537 A CN 104270537A CN 201410417875 A CN201410417875 A CN 201410417875A CN 104270537 A CN104270537 A CN 104270537A
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Abstract
The invention discloses an IVR (Interactive Voice Response) automatic dial platform. The IVR automatic dial platform comprises a data transmission server which is connected with a communication system provided with a WEBservice interface through a communication network, wherein the data transmission server is provided with an dial WEBservice service module and a backup database; the data transmission server is connected with a transit server which is provided with a to-be-dialed data reading module; and the transit server is connected with an IVR device. Through adoption of the structure, the defects of misjudgment or untimely response, failure in meeting the requirement of automatic operation and very poor expandability, compatibility and portability of the system due to limitation on the working experience of operating personnel in the prior art are overcome.
Description
Technical field
The invention belongs to call platform technical field, be specifically related to a kind of IVR automatic outer call platform.
background technology
Existing IVR automatic outer call platform can only carry out the regulation and control of being correlated with by artificial mode, and function singleness, systemization is inadequate, inefficiency, and easily suffer the limitation of operating personnel's working experience aspect, cause erroneous judgement or response not in time, can not adapt to the demand of automation mechanized operation, the autgmentability of system, compatibility and transplantability are very poor.
Summary of the invention
Object of the present invention provides a kind of IVR automatic outer call platform, comprise the data distributing server be connected by communication network with the communication system with WEBservice interface, described data distributing server is with outgoing call WEBservice service module and backup database, described data distributing server is with being connected with the transfer server reading data module to be exhaled, and described transfer server is connected with IVR device.Such structure avoids in prior art and easily suffers the limitation of operating personnel's working experience aspect, cause judging by accident or response not in time, the very poor defect of the demand of automation mechanized operation, the autgmentability of system, compatibility and transplantability can not be adapted to.
In order to overcome deficiency of the prior art, the invention provides a kind of IVR automatic outer call platform and solution, specific as follows:
A kind of IVR automatic outer call platform, comprise the data distributing server be connected by communication network with the communication system with WEBservice interface, described data distributing server is with outgoing call WEBservice service module and backup database, described data distributing server is with being connected with the transfer server reading data module to be exhaled, and described transfer server is connected with IVR device.
Described outgoing call WEBservice service module to be sent to the data to be exhaled of the string format of data distributing server by WEBservice interface for realizing received communication system, by the buffer memory putting into data distributing server after exhaling Data Analysis of string format and backup database, responded by the read requests that the data to be exhaled of the string format after the buffer memory of data distributing server or the parsing of backup database are sent according to transfer server.
The described transfer server reading data module to be exhaled comprise send read data to be exhaled request instruction, receive send data to be exhaled, forward the data to be exhaled that receive to IVR device.
The data to be exhaled of the string format after described parsing comprise the sign number of data to be exhaled, the number of communication system, type of service, response address for data to be exhaled, and described backup database is with coming for the number of the sign number of data to be exhaled, communication system, type of service and each self-corresponding field of response address for data to be exhaled respectively to for the sign number of data to be exhaled, number, the type of service of communication system and store for data to be exhaled.
Apply such scheme of the present invention, just really can accomplish the regulation and control of automation response IVR voice platform, effectively achieve autgmentability and the transplantability of system.
Accompanying drawing explanation
Figure l is the operation principle structural representation of IVR automatic outer call platform of the present invention.
Embodiment
Below in conjunction with accompanying drawing, summary of the invention is described further:
With reference to shown in Fig. 1, a kind of IVR automatic outer call platform, comprise the data distributing server 4 be connected by communication network 3 with the communication system 2 with WEBservice interface 1, described data distributing server 4 is with outgoing call WEBservice service module 5 and backup database 6, described data distributing server 5 is with being connected with the transfer server 8 reading data module 7 to be exhaled, and described transfer server 8 is connected with IVR device 9.Described outgoing call WEBservice service module 5 to be sent to the data to be exhaled of the string format of data distributing server 4 by WEBservice interface 1 for realizing received communication system 2, because with the addition of a data distributing server 4, for the data of simple string processing efficiency higher than extended formatting, improve efficiency of transmission on the whole, by the buffer memory putting into data distributing server 4 after exhaling Data Analysis of string format and backup database 6, the read requests that the data to be exhaled of the string format after the parsing in the buffer memory of data distributing server 4 or backup database 6 are sent according to transfer server 8 is responded.The described transfer server reading data module to be exhaled comprise send read data to be exhaled request instruction, receive send data to be exhaled, forward the data to be exhaled that receive to IVR device 9.The data to be exhaled of the string format after described parsing comprise the sign number of data to be exhaled, the number of communication system, type of service, response address for data to be exhaled, and described backup database is with coming for the number of the sign number of data to be exhaled, communication system, type of service and each self-corresponding field of response address for data to be exhaled respectively to for the sign number of data to be exhaled, number, the type of service of communication system and store for data to be exhaled.
The above, it is only preferred embodiment of the present invention, not any pro forma restriction is done to the present invention, although the present invention discloses as above with preferred embodiment, but and be not used to limit the present invention, any those skilled in the art, do not departing within the scope of technical solution of the present invention, make a little change when the technology contents of above-mentioned announcement can be utilized or be modified to the Equivalent embodiments of equivalent variations, in every case be do not depart from technical solution of the present invention content, according to technical spirit of the present invention, within the spirit and principles in the present invention, to any simple amendment that above embodiment is done, equivalent replacement and improvement etc., within the protection range all still belonging to technical solution of the present invention.
Claims (4)
1. an IVR automatic outer call platform, it is characterized in that comprising the data distributing server be connected by communication network with the communication system with WEBservice interface, described data distributing server is with outgoing call WEBservice service module and backup database, described data distributing server is with being connected with the transfer server reading data module to be exhaled, and described transfer server is connected with IVR device.
2. according to claim a kind of IVR automatic outer call platform, it is characterized in that described outgoing call WEBservice service module to be sent to the data to be exhaled of the string format of data distributing server by WEBservice interface for realizing received communication system, by the buffer memory putting into data distributing server after exhaling Data Analysis of string format and backup database, the read requests that the data to be exhaled of the string format after the buffer memory of data distributing server or the parsing of backup database are sent according to transfer server being responded.
3. according to claim 2 kind of IVR automatic outer call platform, it is characterized in that the described transfer server reading data module to be exhaled comprise send read data to be exhaled request instruction, receive send data to be exhaled, forward the data to be exhaled that receive to IVR device.
4. according to claim 3 kind of IVR automatic outer call platform, it is characterized in that the data to be exhaled of the string format after described parsing comprise the sign number of data to be exhaled, the number of communication system, type of service, response address for data to be exhaled, described backup database is with coming for the number of the sign number of data to be exhaled, communication system, type of service and each self-corresponding field of response address for data to be exhaled respectively to for the sign number of data to be exhaled, number, the type of service of communication system and store for data to be exhaled.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410417875.1A CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410417875.1A CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
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| Publication Number | Publication Date |
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| CN104270537A true CN104270537A (en) | 2015-01-07 |
| CN104270537B CN104270537B (en) | 2017-12-22 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201410417875.1A Active CN104270537B (en) | 2014-08-25 | 2014-08-25 | A kind of IVR automatic outer calls platform |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1494022A (en) * | 2002-10-30 | 2004-05-05 | 华为技术有限公司 | Method accessing data bank through protocol agency mode |
| CN101651716A (en) * | 2009-09-14 | 2010-02-17 | 杭州世导科技有限公司 | System and method for processing service flow |
| CN102572133A (en) * | 2010-12-30 | 2012-07-11 | 北大方正集团有限公司 | Data transmission method, device and system |
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2014
- 2014-08-25 CN CN201410417875.1A patent/CN104270537B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1494022A (en) * | 2002-10-30 | 2004-05-05 | 华为技术有限公司 | Method accessing data bank through protocol agency mode |
| CN101651716A (en) * | 2009-09-14 | 2010-02-17 | 杭州世导科技有限公司 | System and method for processing service flow |
| CN102572133A (en) * | 2010-12-30 | 2012-07-11 | 北大方正集团有限公司 | Data transmission method, device and system |
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| Publication number | Publication date |
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| CN104270537B (en) | 2017-12-22 |
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Address after: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee after: CLP Hongxin Information Technology Co., Ltd Address before: 210000 No. 268, Hanzhoung Road, Nanjing, Jiangsu Patentee before: Jiangsu Hongxin System Integration Co., Ltd. |
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