CN104951945A - System and method for evaluating driver's service quality through mobile phone - Google Patents
System and method for evaluating driver's service quality through mobile phone Download PDFInfo
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- CN104951945A CN104951945A CN201510260160.4A CN201510260160A CN104951945A CN 104951945 A CN104951945 A CN 104951945A CN 201510260160 A CN201510260160 A CN 201510260160A CN 104951945 A CN104951945 A CN 104951945A
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Abstract
The invention provides a system for evaluating driver's service quality through a mobile phone. The system comprises the client-side mobile phone, an intelligent server side and a calling platform, wherein the client-side mobile phone is distributed in a city, the intelligent server side is positioned in a taxi, and the calling platform is communicated with the client-side mobile phone and the intelligent server side and comprises a service quality statistic unit. The invention further provides a method for evaluating the driver's service quality through the mobile phone. The method includes the steps of 1, enabling the client-side mobile phone to send a taxi calling request to the calling platform and receive confirmation information sent by the calling platform; 2, confirming the taxi according to the confirmation information and accepting the service; 3, sending evaluating information to the calling platform; 4, enabling the calling platform to carry out statistics on the evaluating information and evaluate the service quality credit grade of the taxi; 5, displaying the service quality credit grade on the client-side mobile phone or the taxi. The system and the method have the advantages that clients can call taxis conveniently, and service provided by the taxis can be supervised and evaluated.
Description
Technical field
The present invention relates to a kind of system and method by mobile phone evaluation driver service quality.
Background technology
The software of calling a taxi being present in some systems being convenient for people to call a taxi in the market and using with this system support, but such system generally only supports that client calls a taxi submitting of information, obtain, as a service intermediary, the service that can not provide vehicle exercises supervision and evaluates.These systems usually effectively cannot supervise the service quality of driver to client, and the confirmation that have received out even car does not but unload the situation of visitor, greatly reduces the public praise of system.
Summary of the invention
The technical problem to be solved in the present invention is: provide the system and method by mobile phone evaluation driver service quality that a kind of service that client's car service can be facilitated also to provide vehicle exercises supervision evaluation.
For achieving the above object, the invention provides a kind of system by mobile phone evaluation driver service quality.
The described system by mobile phone evaluation driver service quality comprises:
Be distributed in incity, city client mobile phone;
Be positioned at the Intelligent Service end of taxi;
What communicate with described client mobile phone and Intelligent Service end calls platform by cable, described in call platform by cable and comprise service quality statistic unit;
Described client mobile phone and Intelligent Service end all have positioning function, and described client mobile phone sends car service request to described platform of calling by cable, described in call the feedback information that platform receives described Intelligent Service end by cable, and determine the confirmation sending to client mobile phone; Client determines to provide the taxi of service according to confirmation and accepts its service, after service terminates, described client mobile phone send evaluation information to described in call platform by cable; Described service quality statistic unit receives evaluation information, and adds up described taxi, makes the evaluation of service quality degrees of comparison according to statistics; Described service quality degrees of comparison evaluation is presented on described client mobile phone or taxi.
Further, described Intelligent Service end comprises any one in smart mobile phone, flat board or GPS terminal.
Further, described client mobile phone or Intelligent Service end are provided with for the car service software calling Platform communication by cable.
Further, calling platform described in by cable is cloud platform.
For achieving the above object, the present invention also provides a kind of method by mobile phone evaluation driver service quality.
The described method being evaluated driver's service quality by mobile phone, is comprised the following steps:
Step 1: client mobile phone sends car service request to described platform of calling by cable, and calls the confirmation of platform transmission by cable described in accepting;
Step 2: determine according to confirmation and hire a car, and accept service;
Step 3: send evaluation information to calling platform by cable;
Step 4: the service quality statistic unit calling platform by cable is added up evaluation information, and the evaluation of service quality degrees of comparison is made to described taxi;
Step 5: described service quality degrees of comparison is presented on client mobile phone or described taxi.
Described car service request comprises locating information and the destination information of client; Described confirmation comprises vehicle identification information and driver identification information; Described evaluation information comprises: complete the satisfaction of service, very satisfaction, be unsatisfied with and do not complete the very dissatisfied of service or calling information.
Further, after calling the request of platform reception car service described in described step 1 by cable, the request of passenger's car service is sent to the taxi intelligent service end near client mobile phone by wireless network, and receive the feedback information of taxi, determine according to feedback information the confirmation finally sending to client mobile phone.
Further, the evaluation for taxi adopts integrating system, and wherein very satisfaction+m divides, satisfied+n divides, dissatisfied-n divides, be unsatisfied with very much or complaint-m divides, and m and n can be arranged, and m is greater than n.
Further, the integration that described taxi is current is the aggregate-value of the corresponding integration of passenger's evaluation information that this vehicle receives; Described aggregate-value is divided into 5 grades, corresponds respectively to 1 ~ 5 star service quality degrees of comparison.
Further, described in call platform by cable when determining confirmation, preferentially from feedback information, select the taxi that service quality degrees of comparison is higher, and the vehicle identification information of this taxi and driver identification information sent to client mobile phone as confirmation.
Beneficial effect of the present invention:
System by mobile phone evaluation driver service quality provided by the invention can facilitate client's car service, and by the quality to the service that supervision by statistical means vehicle or the driver of customer evaluation provide, can avoid the reduction of service quality; Evaluate in the method for driver's service quality at mobile phone of the present invention, call platform by cable by the screening to the feedback information received, determine that the vehicle that service quality degrees of comparison is higher is offering customers service, and the identifying information of this vehicle and driver identification information are sent to Client handset end, the orderly in this way guide service provider of profit provides better service for client.
Accompanying drawing explanation
Below in conjunction with accompanying drawing, by the specific embodiment of the present invention describe in detail, will make technical scheme of the present invention and other beneficial effect apparent.
In accompanying drawing,
Fig. 1 is the module diagram of the present invention by the system of mobile phone evaluation driver service quality;
Fig. 2 is the process flow diagram of the present invention by the method for mobile phone evaluation driver service quality.
Accompanying drawing illustrates:
1, client mobile phone; 2, platform is called by cable; 3, Intelligent Service end.
Embodiment
For further setting forth the technological means and effect thereof that the present invention takes, be described in detail below in conjunction with the preferred embodiments of the present invention and accompanying drawing thereof.
The specific embodiment of the invention provides a kind of system and method by mobile phone evaluation driver service quality.
Refer to Fig. 1, for achieving the above object, the invention provides a kind of system by mobile phone evaluation driver service quality, comprising: be distributed in incity, city client mobile phone 1; Be positioned at the Intelligent Service end 3 of taxi; What communicate with described client mobile phone 1 and Intelligent Service end 3 calls platform 2 by cable, described in call platform 2 by cable and comprise service quality statistic unit.
Wherein, described client mobile phone 1 and Intelligent Service end 3 all have positioning function, have the client mobile phone 1 of positioning function and Intelligent Service end 3 and can make to call platform 2 by cable and find its position, thus fast for it carries out pairing service.
Described client mobile phone 1 sends car service request to described platform 2 of calling by cable, described car service request comprises the positional information at self place, the destination information that oneself will arrive, need the time of using cars, need to use car type, the dress of oneself can also be comprised even, recorded message or other discernible identification informations.
After receiving car service request, described in call platform 2 by cable and first push this car service request to the Intelligent Service end 3 near Customer Location, then receive the feedback information of described Intelligent Service end 3, and determine the confirmation sending to client mobile phone 1.
In the present embodiment, described feedback information comprises confirming will to be the identification informations such as the information of this offering customers service, and the car plate of vehicle, or the personally identifiable information etc. of driver.But be pushed information within the specific limits due to what adopt, so likely receive multiple feedback information, now calling platform 2 by cable just needs to carry out necessary identification, and confirmation, then determines that by which car be offering customers service.
In the present embodiment, the principle determined adopts and is first received as master, in conjunction with judging the mode that the service quality degrees of comparison of different taxis combines.I.e. service quality identical degrees of comparison, provides the corresponding taxi for first receiving feedback information of service; Different service quality degrees of comparison within a certain period of time, corresponding vehicle that the service quality degrees of comparison for offering customers service is higher.How the service quality degrees of comparison of each concrete vehicle produces is stated the lower part at instructions.
Then, client determines to provide the taxi of service according to confirmation and accepts its service, and concrete, calling platform 2 by cable can by the positional information of client, and the telephone number of client sends to Intelligent Service end 3; The identification information of the number-plate number of vehicle and taxi intelligent service end telephone number or driver is sent to client mobile phone 1.Client and driver according to the identification information pairing received, complete whole service process each other.
After service terminates, described client mobile phone 1 send evaluation information to described in call platform 2 by cable; Described service quality statistic unit receives evaluation information, and adds up described taxi, makes the evaluation of service quality degrees of comparison according to statistics; Described service quality degrees of comparison evaluation is presented on described client mobile phone 1 or taxi.
Further, described Intelligent Service end 3 comprises any one in smart mobile phone, flat board or GPS terminal.
Further, described client mobile phone 1 or Intelligent Service end 3 are provided with for the car service software called platform 2 by cable and communicate.
In the present embodiment, described client mobile phone 1 sends evaluation information generally by car service software, and this car service software is arranged on client mobile phone 1 and Intelligent Service end 3, can communicate with calling by cable platform 2, wherein, calls the cloud platform that platform 2 adopts whole day to communicate by cable.
In the present embodiment, different opinion ratings can be divided into evaluation information, correspond to different evaluation score for different opinion ratings, and the evaluation score of specific bonus point can be set.Concrete, such as evaluation can be set to 4 grades according to satisfaction, the first order+5 points ,+2 points, the second level, the third level-2 points, the fourth stage-5 grades, and then service quality degrees of comparison is divided into 5 grades, is 1 ~ 5 star.
In the present embodiment, by arranging ceiling light on vehicle, the service quality degrees of comparison of this vehicle can also be arranged on ceiling light and show; Or on the car service software that the service quality degrees of comparison of the vehicle of service will be provided to be sent in the client mobile phone 1 of client, client can check the degrees of comparison of the vehicle for oneself providing service by car service software.
Refer to Fig. 2, for achieving the above object, the present invention also provides a kind of method by mobile phone evaluation driver service quality, comprises the following steps:
Step 1: client mobile phone 1 sends car service request to described platform 2 of calling by cable, and the confirmation calling platform 2 transmission described in accepting by cable.
Concrete, described in call by cable after platform 2 receives car service request, push car service request to the taxi scope near client mobile phone 1, and receive the feedback information of taxi, determine according to feedback information the confirmation finally sending to client mobile phone 1.
Described car service request comprises locating information and the destination information of client.
In the present embodiment, confirmation is the selection carried out feedback information on the basis of logical process, concrete, and described feedback information comprises confirming will to be the information of this offering customers service, and the identification information such as the car plate of vehicle, or the personally identifiable information etc. of driver.But be scope pushed information due to what adopt, so likely receive multiple feedback information, now call platform 2 by cable and carry out necessary identification with regard to needing, confirm, then determine that by which car be offering customers service.
In the present embodiment, the principle determined adopts and is first received as master, in conjunction with judging the mode that the service quality degrees of comparison of different taxis combines.I.e. service quality identical degrees of comparison, provides the corresponding taxi for first receiving feedback information of service; Different service quality degrees of comparison within a certain period of time, corresponding vehicle that the service quality degrees of comparison for offering customers service is higher.
Step 2: determine according to confirmation and hire a car, and accept service.
Concrete, calling platform 2 by cable can by the positional information of client, and the telephone number of client or the dress mark of client send to Intelligent Service end 3; The identification information of the number-plate number of vehicle and taxi intelligent service end telephone number or driver is sent to client mobile phone 1.Client and driver according to the identification information pairing received, complete whole service process each other.
Step 3: send evaluation information to calling platform 2 by cable.
In the present embodiment, preferably, described evaluation information comprises: complete the satisfaction of service, very satisfaction, be unsatisfied with and do not complete the very dissatisfied of service or calling information.
Step 4: call platform 2 pairs of evaluation informations by cable and add up, and the evaluation of service quality degrees of comparison is made to described taxi.
In the present embodiment, described client mobile phone 1 send evaluation information to described in call platform 2 by cable; Described service quality statistic unit receives evaluation information, and adds up described taxi, makes the evaluation of service quality degrees of comparison according to statistics; Described service quality degrees of comparison evaluation is presented on described client mobile phone 1 or taxi.
In the present embodiment, preferably, the evaluation for taxi adopts integrating system, and wherein very satisfaction+m divides, satisfied+n divides, dissatisfied-n divides, be unsatisfied with very much or complaint-m divides, and m and n can be arranged, and m is greater than n.
In the present embodiment, can also arrange specific bonus point reward situation, such as, driver's honest operation for client recover lost thing time; Or when driver has the situation that other should advocate.
In present embodiment, preferably, the integration that described taxi is current is the aggregate-value of the corresponding integration of passenger's evaluation information that this vehicle receives; Described mean value is divided into 5 grades, corresponds respectively to 1 ~ 5 star service quality degrees of comparison.
In the present embodiment, corresponding is preferably, integration be greater than 80 points be 5 star degrees of comparisons; Integration is 4 star degrees of comparisons between 50-80 divides; Is 3 star degrees of comparisons between 30-50 divides; 2 star degrees of comparisons between 20-30 divides; Being less than 20 timesharing is 1 star degrees of comparison.
It should be noted that at this, multiple evaluation mode, rule can be comprised to the evaluation of the integration of taxi and driver, such as, average, or according to variance, or be also the content that the present invention protects according to modes such as score accumulation.
Step 5: described service quality degrees of comparison is presented on client mobile phone 1 or described taxi.
In the present embodiment, by arranging ceiling light on vehicle, the service quality degrees of comparison of this vehicle can also be arranged on ceiling light and show; Or the service quality degrees of comparison of the vehicle of service will be provided to be sent to, and the client mobile phone 1 of client overtakes other vehicles on software, and client can check the degrees of comparison of the vehicle for oneself providing service by car service software.
Claims (9)
1. evaluated a system for driver's service quality by mobile phone, it is characterized in that, comprising:
Be distributed in incity, city client mobile phone;
Be positioned at the Intelligent Service end of taxi;
What communicate with described client mobile phone and Intelligent Service end calls platform by cable, described in call platform by cable and comprise service quality statistic unit;
Described client mobile phone and Intelligent Service end all have positioning function, and described client mobile phone sends car service request to described platform of calling by cable, described in call the feedback information that platform receives described Intelligent Service end by cable, and determine the confirmation sending to client mobile phone; Client determines to provide the taxi of service according to confirmation and accepts its service, after service terminates, described client mobile phone send evaluation information to described in call platform by cable; Described service quality statistic unit receives evaluation information, and adds up described taxi, makes the evaluation of service quality degrees of comparison according to statistics; Described service quality degrees of comparison evaluation is presented on described client mobile phone or taxi.
2. the system being evaluated driver's service quality by mobile phone according to claim 1, it is characterized in that, described Intelligent Service end comprises any one in smart mobile phone, flat board or GPS terminal.
3. the method being evaluated driver service quality by mobile phone according to claim 1, be is characterized in that, described client mobile phone or Intelligent Service end are provided with for the car service software calling Platform communication by cable.
4. the method being evaluated driver service quality by mobile phone according to claim 1, be is characterized in that, described in call platform by cable be cloud platform.
5. evaluated a method for driver's service quality by mobile phone, it is characterized in that, comprise the following steps:
Step 1: client mobile phone sends car service request to described platform of calling by cable, and calls the confirmation of platform transmission by cable described in accepting;
Step 2: determine according to confirmation and hire a car, and accept service;
Step 3: send evaluation information to calling platform by cable;
Step 4: the service quality statistic unit calling platform by cable is added up evaluation information, and the evaluation of service quality degrees of comparison is made to described taxi;
Step 5: described service quality degrees of comparison is presented on client mobile phone or described taxi;
Described car service request comprises locating information and the destination information of client; Described confirmation comprises vehicle identification information and driver identification information; Described evaluation information comprises: complete the satisfaction of service, very satisfaction, be unsatisfied with and do not complete the very dissatisfied of service or calling information.
6. the method being evaluated driver's service quality by mobile phone according to claim 5, it is characterized in that, after calling the request of platform reception car service described in described step 1 by cable, the request of passenger's car service is sent to the taxi intelligent service end near client mobile phone by wireless network, and receive the feedback information of taxi, determine according to feedback information the confirmation finally sending to client mobile phone.
7. the method being evaluated driver's service quality by mobile phone according to claim 5, it is characterized in that, evaluation for taxi adopts integrating system, and wherein very satisfaction+m divides, satisfied+n divides, dissatisfied-n divides, be unsatisfied with very much or complaint-m divides, and m is greater than n.
8. the method being evaluated driver service quality by mobile phone according to claim 7, be is characterized in that, the current integration of described taxi is the aggregate-value of the corresponding integration of passenger's evaluation information that this vehicle receives; Described aggregate-value is divided into 5 grades, corresponds respectively to 1 ~ 5 star service quality degrees of comparison.
9. the method being evaluated driver's service quality by mobile phone according to claim 6, it is characterized in that, described platform of calling by cable is when determining confirmation, preferentially from feedback information, select the taxi that service quality degrees of comparison is higher, and the vehicle identification information of this taxi and driver identification information are sent to client mobile phone as confirmation.
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| CN201510260160.4A CN104951945A (en) | 2015-05-20 | 2015-05-20 | System and method for evaluating driver's service quality through mobile phone |
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| CN201510260160.4A CN104951945A (en) | 2015-05-20 | 2015-05-20 | System and method for evaluating driver's service quality through mobile phone |
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Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105303819A (en) * | 2015-11-18 | 2016-02-03 | 王勇 | System and method for supervising driver behaviors and automobile environment via cell phone by passenger |
| CN105701549A (en) * | 2016-01-05 | 2016-06-22 | 刘梦艺 | Dog walking system based on intelligent wearable device |
| CN105844428A (en) * | 2016-04-18 | 2016-08-10 | 苏州寅初信息科技有限公司 | Driver bad service event reminding method based on big data |
| CN106228051A (en) * | 2016-07-29 | 2016-12-14 | 任明和 | Net is about hired a car the method confirmed under business identity information wire |
| CN106296259A (en) * | 2016-07-21 | 2017-01-04 | 北京金山安全软件有限公司 | Software evaluation information acquisition method and related device and equipment |
| CN106295293A (en) * | 2016-07-29 | 2017-01-04 | 任明和 | The method realizing confirming under net about fare by fingerprint technique |
| WO2017128351A1 (en) * | 2016-01-30 | 2017-08-03 | 盛玉伟 | Method and system for evaluating agent on real estate websites |
| CN107688957A (en) * | 2017-05-05 | 2018-02-13 | 平安科技（深圳）有限公司 | Customer evaluation method, equipment and computer-readable recording medium |
| CN108009719A (en) * | 2017-11-29 | 2018-05-08 | 广州今也社教育科技有限公司 | A kind of user's evaluation method, server and terminal based on hosted platform |
| WO2019140798A1 (en) * | 2018-01-17 | 2019-07-25 | 平安科技（深圳）有限公司 | User satisfaction reviewing method, device and apparatus, and storage medium |
| CN112200439A (en) * | 2020-09-30 | 2021-01-08 | 武汉工程大学 | Personal service quality evaluation method and evaluation system |
| CN112384957A (en) * | 2018-06-26 | 2021-02-19 | 华为技术有限公司 | Vehicle with poor evaluation according to terminal side user evaluation prompt |
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| CN103035122A (en) * | 2012-12-14 | 2013-04-10 | 清华大学苏州汽车研究院（吴江） | Taxi automatic paging system based on smartphone |
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Cited By (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105303819A (en) * | 2015-11-18 | 2016-02-03 | 王勇 | System and method for supervising driver behaviors and automobile environment via cell phone by passenger |
| CN105303819B (en) * | 2015-11-18 | 2017-12-22 | 王勇 | Passenger supervises the system and method for drivers ' behavior and vehicle environmental by mobile phone |
| CN105701549A (en) * | 2016-01-05 | 2016-06-22 | 刘梦艺 | Dog walking system based on intelligent wearable device |
| WO2017128351A1 (en) * | 2016-01-30 | 2017-08-03 | 盛玉伟 | Method and system for evaluating agent on real estate websites |
| CN105844428A (en) * | 2016-04-18 | 2016-08-10 | 苏州寅初信息科技有限公司 | Driver bad service event reminding method based on big data |
| CN106296259A (en) * | 2016-07-21 | 2017-01-04 | 北京金山安全软件有限公司 | Software evaluation information acquisition method and related device and equipment |
| CN106228051A (en) * | 2016-07-29 | 2016-12-14 | 任明和 | Net is about hired a car the method confirmed under business identity information wire |
| CN106295293A (en) * | 2016-07-29 | 2017-01-04 | 任明和 | The method realizing confirming under net about fare by fingerprint technique |
| CN107688957A (en) * | 2017-05-05 | 2018-02-13 | 平安科技（深圳）有限公司 | Customer evaluation method, equipment and computer-readable recording medium |
| WO2018201699A1 (en) * | 2017-05-05 | 2018-11-08 | 平安科技（深圳）有限公司 | Customer evaluation method, device, and apparatus, and computer readable storage medium |
| CN108009719A (en) * | 2017-11-29 | 2018-05-08 | 广州今也社教育科技有限公司 | A kind of user's evaluation method, server and terminal based on hosted platform |
| WO2019140798A1 (en) * | 2018-01-17 | 2019-07-25 | 平安科技（深圳）有限公司 | User satisfaction reviewing method, device and apparatus, and storage medium |
| CN112384957A (en) * | 2018-06-26 | 2021-02-19 | 华为技术有限公司 | Vehicle with poor evaluation according to terminal side user evaluation prompt |
| CN112200439A (en) * | 2020-09-30 | 2021-01-08 | 武汉工程大学 | Personal service quality evaluation method and evaluation system |
| CN112200439B (en) * | 2020-09-30 | 2023-04-07 | 武汉工程大学 | Personal service quality evaluation method and evaluation system |
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