CN104572947A - Multi-language integrated calling engine in power self-service payment terminal and application method of calling engine - Google Patents
Multi-language integrated calling engine in power self-service payment terminal and application method of calling engine Download PDFInfo
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Abstract
The invention relates to the technical field of self-service payment terminals and provides a multi-language integrated calling engine in a power self-service payment terminal and an application method of the calling engine. The multi-language integrated calling engine comprises a language identification module, an instruction identification module, a service language logic module, a voice service logic module, a text message service logic module, a service application logic module and a business support database. The multi-language integrated calling engine is reasonable and compact in structure and convenient to use; the calling engine is capable of identifying the power purchase card of a user, calling the user information and judging the nationality of the user, and then providing the services of a corresponding language; the user is instructed to understand information displayed on a terminal and perform function operations in a double promoting manner of voice and text, and therefore, even a user who cannot identify the text information can operate the terminal; the calling engine is provided with an integrated voice corpus and a text information library, operation instructions are marked, and the services of new languages of the terminal can be realized by adding the voice corpus and the text information library of the new languages.
Description
Technical field
the present invention relates to self-service payment terminal technical field, is the multilingual integration calling engine in a kind of electric power self-service payment terminal and using method thereof.
Background technology
xinjiang Uygur Autonomous Regions take the Uygur nationality as the autonomous region of main body nationality, is multi-national, multilingual, many words, multicultural area, existing 47 ethnic compositions, 13 Ge Shi resident races.In the whole district more than 2,100 ten thousand population, the population of ethnic minorities account for more than 50%.The each ethnic group in Xinjiang once used 20 kinds of words since ancient times, 30 multilinguals, and the existing spoken and written languages of nation have Uighur, Kazak, Kirgiz language, Mongol and Xibe language 6 kinds.Wherein Uighur uses in the whole district together with national general purpose language word, and other nationality language uses in fields such as these national autonomous areas and culture, education, science and technology, journalisms.At present, self-help charging service is generally applied at industry-by-industry, and in modernization electrical network, business, industry and resident's equal energy source consumer can see electric rate by self-service payment terminal, have the ability select most suitable oneself power supply plan and electricity price, diversification power supply service demand can be met.But, there are the following problems in traditional electric power self-service terminal machine service: on the one hand, it is by bilingual page display technique, Chinese and dimension language or Chinese and english text are shown, it writes language text by fixed text information static page code Design in design cycle simultaneously, and if desired carrying out display language change upgrading to terminating machine needs secondary development, workload is larger, it is convenient not to safeguard, efficiency is lower, has certain limitation; On the other hand, tradition self-service payment terminal machine only carries out text information services flow process and simple speech prompting, without voice service flow process, the scope of application has larger limitation, particularly for the area that domestic ethnic group is more, but there is more ethnic group and can only understand language the situation that can not identify Word message, the development for self-help charging service industry defines certain obstruction, also makes different users use self-service payment terminal to bring certain difficulty simultaneously.
Summary of the invention
the invention provides the multilingual integration calling engine in a kind of electric power self-service payment terminal and using method thereof, overcome the deficiency of above-mentioned prior art, but its carrying out that effectively can solve the existence of existing self-service payment terminal is upgraded and needs the problem that secondary development, workload are comparatively large, maintenance is convenient not, efficiency is lower, and has larger limitation without voice service flow process, the scope of application, can not adapt to understand language the problem that can not identify the ethnic group user request for utilization of Word message.
the first technical scheme of the present invention is realized by following measures: the multilingual integration calling engine in a kind of electric power self-service payment terminal, comprise languages identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module, service application logic module and Service Support Data storehouse, wherein, first signal output part in Service Support Data storehouse is electrically connected with the first signal input part of languages identification module; The secondary signal output terminal in Service Support Data storehouse is electrically connected with the secondary signal input end of languages identification module; 3rd signal output part in Service Support Data storehouse is electrically connected with the first signal input part of service application logic module; The signal input part electrical connection of the first signal output part and instruction identification module of languages identification module; The secondary signal output terminal of languages identification module is electrically connected with the first signal input part of service language logic module; 3rd signal output part of languages identification module is electrically connected with the first signal input part of voice service logic module; First signal output part of instruction identification module is electrically connected with the secondary signal input end of service application logic module; The secondary signal output terminal of instruction identification module is electrically connected with the secondary signal input end of service language logic module; First signal output part of service language logic module is electrically connected with the secondary signal input end of voice service logic module; The secondary signal output terminal of service language logic module is electrically connected with the first signal input part of text information services logic module; First signal output part of service application logic module is electrically connected with the secondary signal input end of text information services logic module; The secondary signal output terminal of service application logic module is electrically connected with the 3rd signal input part of voice service logic module.
here is the further optimization and/or improvements to foregoing invention technical scheme:
above-mentioned Service Support Data storehouse comprises marketing account data storehouse, marketing system database, sales service database, first terminal machine interface and the second terminal interface.
above-mentioned languages identification module comprises power purchase card read-write cell, account verifying logic unit, account information buffer unit, corresponding accounting number users data call unit, the other tag cache unit of the other logic analysis unit of subscriber data race and race, and the signal output part of power purchase card read-write cell is electrically connected with the first signal input part of account verifying logic unit; The signal output part in marketing account data storehouse is electrically connected with the secondary signal input end of account verifying logic unit by first terminal machine interface; The signal output part of account verifying logic unit is electrically connected with the signal input part of account information buffer unit; First signal output part of account information buffer unit is electrically connected with the first signal input part of corresponding accounting number users data call unit; The signal output part of marketing system database is electrically connected with the secondary signal input end of corresponding accounting number users data call unit by the second terminal interface; The signal output part of corresponding accounting number users data call unit is electrically connected with the signal input part of the other logic analysis unit of subscriber data race; The signal output part of the other logic analysis unit of subscriber data race is electrically connected with the signal input part of the other tag cache unit of race.
above-mentioned instruction identification module comprises terminal operation permission unit, terminal operation control module, terminal operation command input, terminating machine business service instruction triggers unit, service order buffer unit, cue mark extraction unit and cue mark buffer unit, and the secondary signal output terminal of account information buffer unit is electrically connected with the signal input part of terminal operation permission unit; The signal output part of terminal operation permission unit is electrically connected with the first signal input part of terminal operation control module; The signal output part of terminal operation command input is electrically connected with the secondary signal input end of terminal operation control module; The signal output part of terminal operation control module is electrically connected with the signal input part of terminating machine business service instruction triggers unit; The signal output part of terminating machine business service instruction triggers unit is electrically connected with the signal input part of service order buffer unit; The signal input part electrical connection of the first signal output part and instruction marker extraction unit of service order buffer unit; The signal input part electrical connection of the signal output part and instruction tag cache unit of cue mark extraction unit.
above-mentioned service language logic module comprises tagging logic analytic unit, mark buffer unit and service language control module, and the first signal output part of the other tag cache unit of race is electrically connected with the first signal input part of tagging logic analytic unit; The signal output part of cue mark buffer unit is electrically connected with the secondary signal input end of tagging logic analytic unit; The signal output part of tagging logic analytic unit is electrically connected with the signal input part of mark buffer unit; The signal output part of mark buffer unit is electrically connected with the signal input part of service language control module.
above-mentioned service application logic module comprises service application unit and business datum buffer unit, and the secondary signal output terminal of service order buffer unit is electrically connected with the first signal input part of service application unit; The signal output part of sales service database is electrically connected with the secondary signal input end of service application unit; The signal output part of service application unit is electrically connected with the signal input part of business datum buffer unit.
above-mentioned voice service logic module comprises tagged speech corpus, control module, terminating machine speech control unit, sound bank selection unit, speech data buffer unit, terminating machine voice broadcast unit, business datum phonetic symbol unit, figure notation sound bank, business datum voice comparing unit and business datum speech buffer storage unit are reported in automation services, and the first signal input part that control module is reported in secondary signal output terminal and the automation services of the other tag cache unit of race is electrically connected; The secondary signal input end that control module is reported in first signal output part and the automation services of tagged speech corpus is electrically connected; The signal output part that control module is reported in automation services is electrically connected with the first signal input part of terminating machine voice broadcast unit; The secondary signal output terminal of tagged speech corpus is electrically connected with the first signal input part of sound bank selection unit; First signal output part of service language control module is electrically connected with the signal input part of terminating machine speech control unit; The signal output part of terminating machine speech control unit is electrically connected with the secondary signal input end of sound bank selection unit; The signal output part of sound bank selection unit is electrically connected with the signal input part of speech data buffer unit; The signal output part of speech data buffer unit is electrically connected with the secondary signal input end of terminating machine voice broadcast unit; First signal output part of business datum buffer unit is electrically connected with the signal input part of business datum phonetic symbol unit; The signal output part of business datum phonetic symbol unit is electrically connected with the first signal input part of business datum voice comparing unit; The signal output part of figure notation sound bank is electrically connected with the secondary signal input end of business datum voice comparing unit; The signal output part of business datum voice comparing unit is electrically connected with the signal input part of business datum speech buffer storage unit; The signal output part of business datum speech buffer storage unit is electrically connected with the 3rd signal input part of terminating machine voice broadcast unit.
above-mentioned text information services logic module comprises terminating machine page text information control unit, retrtieval information bank, multilingual text message storehouse selection unit, Text Information Data buffer unit and terminating machine page presentation unit, and the secondary signal output terminal of service language control module is electrically connected with the signal input part of terminating machine page text information control unit; The signal output part of terminating machine page text information control unit is electrically connected with the first signal input part of multilingual text message storehouse selection unit; The signal output part of retrtieval information bank is electrically connected with the secondary signal input end of multilingual text message storehouse selection unit; The signal output part of multilingual text message storehouse selection unit is electrically connected with the first signal input part of Text Information Data buffer unit; The secondary signal output terminal of business datum buffer unit is electrically connected with the secondary signal input end of Text Information Data buffer unit; The signal output part of Text Information Data buffer unit is electrically connected with the signal input part of terminating machine page presentation unit.
the second technical scheme of the present invention is realized by following measures: the using method of the multilingual integration calling engine in a kind of above-mentioned electric power self-service payment terminal, performs according to following step:
step 101, languages identification: the race being identified the corresponding accounting number users of power purchase card by languages identification module and Service Support Data storehouse is other, and other for the race of user information is sent to voice service logic module and service logic of language module;
step 102, instruction identification: the operational order being identified corresponding accounting number users by instruction identification module, and operation instruction information is sent to service language logic module and service application logic module;
step 103, service language is selected: other for the race of user information and operation instruction information are carried out and logical calculated by service language logic module, and result of calculation is sent to respectively voice service logic module and text information services logic module;
step 104, business processing: carry out business processing according to the operation instruction information received by service application logic module and Service Support Data storehouse, and business datum is sent to respectively voice service logic module and text information services logic module;
step 105, voice broadcast and text display: voice service logic module is according to the other information of the race of user, carry out the voice broadcast of corresponding languages with logical calculated result, business datum; Text information services logic module is according to the other information of the race of user, carry out the text display of corresponding languages with logical calculated result, business datum.
reasonable and compact in structure of the present invention, easy to use, it calls by carrying out user profile to the identification of user's power purchase card, differentiates that the race of user is other, provides corresponding languages service; By the operation that voice service flow process makes the user that can not identify text message also can carry out terminating machine; By corresponding languages automatic information broadcast terminal operation interface information, shown by text message simultaneously, by voice, the dual prompting mode of text, instruct user to understand information and the feature operation of terminating machine display; Adopt the mode of terminating machine integrating language database, according to the corresponding languages voice of the other information of user race and feature operation step Automatically invoked, text message storehouse, achieve and the intelligence in voice messaging storehouse and text message storehouse is called, show text message and voice broadcast in real time according to operation steps; By the real-time calling in intelligent sound storehouse and text message storehouse, compared with the bilingual page display technique of tradition, higher for information handling rate, the scope of application is more extensive, effectively improves self-help charging service level; Be equipped with self integrated speech corpus and text message storehouse, operational order is marked, achieve by adding new languages speech corpus and text message storehouse then can realize the languages service new to terminating machine, do not need to carry out the secondary development to terminating machine and upgrading, safeguard convenient, safe, efficient.
Accompanying drawing explanation
accompanying drawing 1 is the structured flowchart of the embodiment of the present invention one.
accompanying drawing 2 is the schematic flow sheet of the embodiment of the present invention two.
coding in accompanying drawing is respectively: 1 is marketing account data storehouse, 2 is marketing system database, 3 is sales service database, 4 is first terminal machine interface, 5 is the second terminal interface, 6 is power purchase card read-write cell, 7 is account verifying logic unit, 8 is account information buffer unit, 9 is corresponding accounting number users data call unit, 10 is the other logic analysis unit of subscriber data race, 11 is the other tag cache unit of race, 12 is terminal operation permission unit, 13 is terminal operation control module, 14 is terminal operation command input, 15 is terminating machine business service instruction triggers unit, 16 is service order buffer unit, 17 is cue mark extraction unit, 18 is cue mark buffer unit, 19 is tagging logic analytic unit, 20 is mark buffer unit, 21 is service language control module, 22 is service application unit, 23 is business datum buffer unit, 24 is tagged speech corpus, 25 is automation services report control module, 26 is terminating machine speech control unit, 27 is sound bank selection unit, 28 is speech data buffer unit, 29 is terminating machine voice broadcast unit, 30 is business datum phonetic symbol unit, 31 is figure notation sound bank, 32 is business datum voice comparing units, 33 is business datum speech buffer storage unit, 34 is terminating machine page text information control unit, 35 is retrtieval information bank, 36 is multilingual text message storehouse selection unit, 37 is Text Information Data buffer unit, 38 is terminating machine page presentation unit.
Embodiment
the present invention by the restriction of following embodiment, can not determine concrete embodiment according to technical scheme of the present invention and actual conditions.
below in conjunction with embodiment and accompanying drawing, the invention will be further described:
embodiment one: as shown in Figure 1, multilingual integration calling engine in this electric power self-service payment terminal comprises languages identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module, service application logic module and Service Support Data storehouse, wherein, first signal output part in Service Support Data storehouse is electrically connected with the first signal input part of languages identification module; The secondary signal output terminal in Service Support Data storehouse is electrically connected with the secondary signal input end of languages identification module; 3rd signal output part in Service Support Data storehouse is electrically connected with the first signal input part of service application logic module; The signal input part electrical connection of the first signal output part and instruction identification module of languages identification module; The secondary signal output terminal of languages identification module is electrically connected with the first signal input part of service language logic module; 3rd signal output part of languages identification module is electrically connected with the first signal input part of voice service logic module; First signal output part of instruction identification module is electrically connected with the secondary signal input end of service application logic module; The secondary signal output terminal of instruction identification module is electrically connected with the secondary signal input end of service language logic module; First signal output part of service language logic module is electrically connected with the secondary signal input end of voice service logic module; The secondary signal output terminal of service language logic module is electrically connected with the first signal input part of text information services logic module; First signal output part of service application logic module is electrically connected with the secondary signal input end of text information services logic module; The secondary signal output terminal of service application logic module is electrically connected with the 3rd signal input part of voice service logic module.In use, power purchase card is inserted languages identification module by user, languages identification module can read the user account information on power purchase card IC chip, by comparing with the data in Service Support Data storehouse, after confirming to there is corresponding account, then invoke user document data base from business supporting database, extracts the other information of user race of corresponding account, judges that user race is other; After confirming that user race is not, service language logic module calls corresponding with service language by voice service logic module and text information services logic module; User carries out terminal operation by instruction identification module, and the logic module of voice service simultaneously reads aloud self-service payment terminal information on services; If user selects corresponding operational order, then called the information of corresponding data by service application logic module, call corresponding language pair information and read aloud, show text message simultaneously.Multilingual integration calling engine implementation in this electric power self-service payment terminal identification user race is other, and provide the service of corresponding languages for user, make only to understand minority language and the user of None-identified minority language also can use electric power self-service payment terminal easily; Calling by carrying out user profile to the identification of user's power purchase card, differentiating that user race is other, corresponding languages service is provided; The operation that the user that can not identify text message also can carry out terminating machine is achieved by voice service flow process; By corresponding languages automatic information broadcast terminal operation interface information, shown by text message simultaneously, by voice, the dual prompting mode of text, instruct user to understand terminating machine display information and feature operation; Adopt the mode of terminating machine integrating language database, according to the corresponding languages voice of the other information of user race and feature operation step Automatically invoked, text message storehouse, achieve and the intelligence in voice messaging storehouse and text message storehouse is called, show text message and voice broadcast in real time according to operation steps; By the real-time calling in intelligent sound storehouse and text message storehouse, compared with the bilingual page display technique of tradition, higher for information handling rate, the scope of application is more extensive, effectively improves self-help charging service level; Multilingual integration calling engine in this electric power self-service payment terminal is equipped with self integrated speech corpus and text message storehouse, operational order is marked, achieve by adding new languages speech corpus and text message storehouse then can realize the languages service new to terminating machine, do not need to carry out the secondary development to terminating machine and upgrading, safeguard convenient, safe, efficient.
according to actual needs, the multilingual integration calling engine in above-mentioned electric power self-service payment terminal can be made further optimization and/or improvements:
as shown in Figure 1, above-mentioned Service Support Data storehouse comprises marketing account data storehouse 1, marketing system database 2, sales service database 3, first terminal machine interface 4 and the second terminal interface 5.
as shown in Figure 1, above-mentioned languages identification module comprises power purchase card read-write cell 6, account verifying logic unit 7, account information buffer unit 8, corresponding accounting number users data call unit 9, the other tag cache unit 11 of the other logic analysis unit 10 of subscriber data race and race, and the signal output part of power purchase card read-write cell 6 is electrically connected with the first signal input part of account verifying logic unit 7; The signal output part in marketing account data storehouse 1 is electrically connected with the secondary signal input end of account verifying logic unit 7 by first terminal machine interface 4; The signal output part of account verifying logic unit 7 is electrically connected with the signal input part of account information buffer unit 8; First signal output part of account information buffer unit 8 is electrically connected with the first signal input part of corresponding accounting number users data call unit 9; The signal output part of marketing system database 2 is electrically connected with the secondary signal input end of corresponding accounting number users data call unit 9 by the second terminal interface 5; The signal output part of corresponding accounting number users data call unit 9 is electrically connected with the signal input part of the other logic analysis unit 10 of subscriber data race; The signal output part of the other logic analysis unit 10 of subscriber data race is electrically connected with the signal input part of the other tag cache unit 11 of race.
as shown in Figure 1, above-mentioned instruction identification module comprises terminal operation permission unit 12, terminal operation control module 13, terminal operation command input 14, terminating machine business service instruction triggers unit 15, service order buffer unit 16, cue mark extraction unit 17 and cue mark buffer unit 18, and the secondary signal output terminal of account information buffer unit 8 is electrically connected with the signal input part of terminal operation permission unit 12; The signal output part of terminal operation permission unit 12 is electrically connected with the first signal input part of terminal operation control module 13; The signal output part of terminal operation command input 14 is electrically connected with the secondary signal input end of terminal operation control module 13; The signal output part of terminal operation control module 13 is electrically connected with the signal input part of terminating machine business service instruction triggers unit 15; The signal output part of terminating machine business service instruction triggers unit 15 is electrically connected with the signal input part of service order buffer unit 16; The signal input part electrical connection of the first signal output part and instruction marker extraction unit 17 of service order buffer unit 16; The signal input part electrical connection of the signal output part and instruction tag cache unit 18 of cue mark extraction unit 17.
as shown in Figure 1, above-mentioned service language logic module comprises tagging logic analytic unit 19, mark buffer unit 20 and service language control module 21, and the first signal output part of the other tag cache unit 11 of race is electrically connected with the first signal input part of tagging logic analytic unit 19; The signal output part of cue mark buffer unit 18 is electrically connected with the secondary signal input end of tagging logic analytic unit 19; The signal output part of tagging logic analytic unit 19 is electrically connected with the signal input part of mark buffer unit 20; The signal output part of mark buffer unit 20 is electrically connected with the signal input part of service language control module 21.
as shown in Figure 1, above-mentioned service application logic module comprises service application unit 22 and business datum buffer unit 23, and the secondary signal output terminal of service order buffer unit 16 is electrically connected with the first signal input part of service application unit 22; The signal output part of sales service database 3 is electrically connected with the secondary signal input end of service application unit 22; The signal output part of service application unit 22 is electrically connected with the signal input part of business datum buffer unit 23.
as shown in Figure 1, above-mentioned voice service logic module comprises tagged speech corpus 24, control module 25, terminating machine speech control unit 26, sound bank selection unit 27, speech data buffer unit 28, terminating machine voice broadcast unit 29, business datum phonetic symbol unit 30, figure notation sound bank 31, business datum voice comparing unit 32 and business datum speech buffer storage unit 33 are reported in automation services, and the first signal input part that control module 25 is reported in secondary signal output terminal and the automation services of the other tag cache unit 11 of race is electrically connected; The secondary signal input end that control module 25 is reported in first signal output part and the automation services of tagged speech corpus 24 is electrically connected; The signal output part that control module 25 is reported in automation services is electrically connected with the first signal input part of terminating machine voice broadcast unit 29; The secondary signal output terminal of tagged speech corpus 24 is electrically connected with the first signal input part of sound bank selection unit 27; First signal output part of service language control module 21 is electrically connected with the signal input part of terminating machine speech control unit 26; The signal output part of terminating machine speech control unit 26 is electrically connected with the secondary signal input end of sound bank selection unit 27; The signal output part of sound bank selection unit 27 is electrically connected with the signal input part of speech data buffer unit 28; The signal output part of speech data buffer unit 28 is electrically connected with the secondary signal input end of terminating machine voice broadcast unit 29; First signal output part of business datum buffer unit 23 is electrically connected with the signal input part of business datum phonetic symbol unit 30; The signal output part of business datum phonetic symbol unit 30 is electrically connected with the first signal input part of business datum voice comparing unit 32; The signal output part of figure notation sound bank 31 is electrically connected with the secondary signal input end of business datum voice comparing unit 32; The signal output part of business datum voice comparing unit 32 is electrically connected with the signal input part of business datum speech buffer storage unit 33; The signal output part of business datum speech buffer storage unit 33 is electrically connected with the 3rd signal input part of terminating machine voice broadcast unit 29.
as shown in Figure 1, above-mentioned text information services logic module comprises terminating machine page text information control unit 34, retrtieval information bank 35, multilingual text message storehouse selection unit 36, Text Information Data buffer unit 37 and terminating machine page presentation unit 38, and the secondary signal output terminal of service language control module 21 is electrically connected with the signal input part of terminating machine page text information control unit 34; The signal output part of terminating machine page text information control unit 34 is electrically connected with the first signal input part of multilingual text message storehouse selection unit 36; The signal output part of retrtieval information bank 35 is electrically connected with the secondary signal input end of multilingual text message storehouse selection unit 36; The signal output part of multilingual text message storehouse selection unit 36 is electrically connected with the first signal input part of Text Information Data buffer unit 37; The secondary signal output terminal of business datum buffer unit 23 is electrically connected with the secondary signal input end of Text Information Data buffer unit 37; The signal output part of Text Information Data buffer unit 37 is electrically connected with the signal input part of terminating machine page presentation unit 38.
the use procedure of the embodiment of the present invention one:
first, by inserting power purchase card in electric power self-service payment terminal machine, account verifying logic unit 7 is sent into after reading power purchase card account information by power purchase card read-write cell 6, call marketing account data storehouse 1 by first terminal machine interface 4 simultaneously and carry out account checking comparison, whether verification account is legal, and account information and comparison result are sent into account information buffer unit 8.
account information is sent into corresponding account data call unit by account information buffer unit 8, comparison result mark is sent into terminal operation permission unit 12, marketing system database 2 is called after corresponding accounting number users data call unit 9 receives account information, by the second terminal interface 5, corresponding accounting number users information is taken out, send into the other logic analysis unit 10 of subscriber data race, after analyzing, analysis result is sent into the other tag cache unit 11 of race.
after terminal operation permission unit 12 receives the comparison result of account information buffer unit 8 propelling movement, if this account exists, then terminal operation authority is opened, instruction is sent to terminal operation control module 13, operation interface information shown by terminating machine, user is by the operation to terminating machine touch-screen and keyboard, operated by terminal operation command input 14, trigger pip is sent to terminating machine business service instruction triggers unit 15 after instruction enters terminal operation control module 13, service order buffer unit 16 is sent in corresponding instruction, by cue mark extraction unit 17, corresponding command identification is extracted, send into command identification buffer unit 20, treat that command identification buffer unit 20 sends into tagging logic analytic unit 19 after receiving data.
tagging logic analytic unit 19 carries out logical and calculating to the other tag cache information of the race received and command identification, synthesize new mark, send into mark buffer unit 20, service language control module 21 is sent into, control terminal machine voice broadcast and text display after buffer unit 20 to be identified receives all data.
after automation services report control module 25 receives the other tag cache information of race, corresponding with service information and terminating machine interface information sound bite is extracted from tagged speech corpus 24, terminating machine voice broadcast unit 29 is sent in sound bite packing, reads aloud information on services and terminating machine interface information by terminating machine voice broadcast unit 29.
after user operation terminating machine touch-screen and keyboard, by service language control module 21, newly-generated mark is sent to terminating machine speech control unit 26 and terminating machine page text information control unit 34, after the signal of sound bank selection unit 27 receiving terminal machine speech control unit 26, invocation flags speech corpus 24, select corresponding sound bite, send into speech data buffer unit 28, receive after data until speech data buffer unit 28 and send into terminating machine voice broadcast unit 29.
simultaneously, business datum is sent into business datum phonetic symbol unit 30, business datum voice comparing unit 32 is sent into after mark, the corresponding sound bite of business datum voice comparing unit 32 extraction number word mark sound bank 31, send into business datum speech buffer storage unit 33, after standby service data-voice buffer unit 33 collects business datum sound bite, send into the report that terminating machine voice broadcast unit 29 carries out business datum.
after terminating machine page text information control unit 34 receives the signal of service language control module 21, control multilingual text message storehouse selection unit 36 and extract corresponding text message from retrtieval information bank 35, send into Text Information Data buffer unit 37 simultaneously, accept after data, to send into terminating machine page presentation unit 38 until Text Information Data buffer unit 37 and carried out text message display, business datum has been sent into Text Information Data buffer unit 37 simultaneously and show.
by the operation of user to terminating machine, service application unit 22 receives the instruction of service order buffer unit 16, opens corresponding business function, extracts corresponding business datum, for text display and voice broadcast provide business datum source from sales service database 3 simultaneously.
embodiment two: as shown in Figure 2, the using method of the multilingual integration calling engine in a kind of above-described embodiment one in electric power self-service payment terminal, performs according to following step:
step 101, languages identification: the race being identified the corresponding accounting number users of power purchase card by languages identification module and Service Support Data storehouse is other, and other for the race of user information is sent to voice service logic module and service logic of language module;
step 102, instruction identification: the operational order being identified corresponding accounting number users by instruction identification module, and operation instruction information is sent to service language logic module and service application logic module;
step 103, service language is selected: other for the race of user information and operation instruction information are carried out and logical calculated by service language logic module, and result of calculation is sent to respectively voice service logic module and text information services logic module;
step 104, business processing: carry out business processing according to the operation instruction information received by service application logic module and Service Support Data storehouse, and business datum is sent to respectively voice service logic module and text information services logic module;
step 105, voice broadcast and text display: voice service logic module is according to the other information of the race of user, carry out the voice broadcast of corresponding languages with logical calculated result, business datum; Text information services logic module is according to the other information of the race of user, carry out the text display of corresponding languages with logical calculated result, business datum.
embodiments of the invention one and embodiment two have following beneficial effect:
1, calling by carrying out user profile to the identification of user's power purchase card, differentiating that the race of user is other, corresponding languages service is provided.
2, by operation that voice service flow process makes the user that can not identify text message also can carry out terminating machine.
3, by corresponding languages automatic information broadcast terminal operation interface information, shown by text message simultaneously, by voice, the dual prompting mode of text, instruct user to understand information and the feature operation of terminating machine display.
4, the mode of terminating machine integrating language database is adopted, according to the corresponding languages voice of the other information of user race and feature operation step Automatically invoked, text message storehouse, achieve and the intelligence in voice messaging storehouse and text message storehouse is called, show text message and voice broadcast in real time according to operation steps.
5, by the real-time calling in intelligent sound storehouse and text message storehouse, compared with the bilingual page display technique of tradition, higher for information handling rate, the scope of application is more extensive, effectively improves self-help charging service level.
6, self integrated speech corpus and text message storehouse is equipped with, operational order is marked, achieve by adding new languages speech corpus and text message storehouse then can realize the languages service new to terminating machine, do not need to carry out the secondary development to terminating machine and upgrading, safeguard convenient, safe, efficient.
above technical characteristic constitutes embodiments of the invention, and it has stronger adaptability and implementation result, can increase and decrease non-essential technical characteristic according to actual needs, meet the demand of different situations.
Claims (9)
1.
multilingual integration calling engine in a kind of electric power self-service payment terminal, it is characterized in that comprising languages identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module, service application logic module and Service Support Data storehouse, wherein
first signal output part in Service Support Data storehouse is electrically connected with the first signal input part of languages identification module; The secondary signal output terminal in Service Support Data storehouse is electrically connected with the secondary signal input end of languages identification module; 3rd signal output part in Service Support Data storehouse is electrically connected with the first signal input part of service application logic module; The signal input part electrical connection of the first signal output part and instruction identification module of languages identification module; The secondary signal output terminal of languages identification module is electrically connected with the first signal input part of service language logic module; 3rd signal output part of languages identification module is electrically connected with the first signal input part of voice service logic module; First signal output part of instruction identification module is electrically connected with the secondary signal input end of service application logic module; The secondary signal output terminal of instruction identification module is electrically connected with the secondary signal input end of service language logic module; First signal output part of service language logic module is electrically connected with the secondary signal input end of voice service logic module; The secondary signal output terminal of service language logic module is electrically connected with the first signal input part of text information services logic module; First signal output part of service application logic module is electrically connected with the secondary signal input end of text information services logic module; The secondary signal output terminal of service application logic module is electrically connected with the 3rd signal input part of voice service logic module.
2.
multilingual integration calling engine in electric power self-service payment terminal according to claim 1, is characterized in that Service Support Data storehouse comprises marketing account data storehouse, marketing system database, sales service database, first terminal machine interface and the second terminal interface.
3.
multilingual integration calling engine in electric power self-service payment terminal according to claim 2, it is characterized in that languages identification module comprises power purchase card read-write cell, account verifying logic unit, account information buffer unit, corresponding accounting number users data call unit, the other tag cache unit of the other logic analysis unit of subscriber data race and race, the signal output part of power purchase card read-write cell is electrically connected with the first signal input part of account verifying logic unit; The signal output part in marketing account data storehouse is electrically connected with the secondary signal input end of account verifying logic unit by first terminal machine interface; The signal output part of account verifying logic unit is electrically connected with the signal input part of account information buffer unit; First signal output part of account information buffer unit is electrically connected with the first signal input part of corresponding accounting number users data call unit; The signal output part of marketing system database is electrically connected with the secondary signal input end of corresponding accounting number users data call unit by the second terminal interface; The signal output part of corresponding accounting number users data call unit is electrically connected with the signal input part of the other logic analysis unit of subscriber data race; The signal output part of the other logic analysis unit of subscriber data race is electrically connected with the signal input part of the other tag cache unit of race.
4.
multilingual integration calling engine in electric power self-service payment terminal according to claim 3, it is characterized in that instruction identification module comprises terminal operation permission unit, terminal operation control module, terminal operation command input, terminating machine business service instruction triggers unit, service order buffer unit, cue mark extraction unit and cue mark buffer unit, the secondary signal output terminal of account information buffer unit is electrically connected with the signal input part of terminal operation permission unit; The signal output part of terminal operation permission unit is electrically connected with the first signal input part of terminal operation control module; The signal output part of terminal operation command input is electrically connected with the secondary signal input end of terminal operation control module; The signal output part of terminal operation control module is electrically connected with the signal input part of terminating machine business service instruction triggers unit; The signal output part of terminating machine business service instruction triggers unit is electrically connected with the signal input part of service order buffer unit; The signal input part electrical connection of the first signal output part and instruction marker extraction unit of service order buffer unit; The signal input part electrical connection of the signal output part and instruction tag cache unit of cue mark extraction unit.
5.
multilingual integration calling engine in electric power self-service payment terminal according to claim 4, it is characterized in that service language logic module comprises tagging logic analytic unit, mark buffer unit and service language control module, the first signal output part of the other tag cache unit of race is electrically connected with the first signal input part of tagging logic analytic unit; The signal output part of cue mark buffer unit is electrically connected with the secondary signal input end of tagging logic analytic unit; The signal output part of tagging logic analytic unit is electrically connected with the signal input part of mark buffer unit; The signal output part of mark buffer unit is electrically connected with the signal input part of service language control module.
6.
multilingual integration calling engine in electric power self-service payment terminal according to claim 5, it is characterized in that service application logic module comprises service application unit and business datum buffer unit, the secondary signal output terminal of service order buffer unit is electrically connected with the first signal input part of service application unit; The signal output part of sales service database is electrically connected with the secondary signal input end of service application unit; The signal output part of service application unit is electrically connected with the signal input part of business datum buffer unit.
7.
multilingual integration calling engine in electric power self-service payment terminal according to claim 6, it is characterized in that voice service logic module comprises tagged speech corpus, control module is reported in automation services, terminating machine speech control unit, sound bank selection unit, speech data buffer unit, terminating machine voice broadcast unit, business datum phonetic symbol unit, figure notation sound bank, business datum voice comparing unit and business datum speech buffer storage unit, the first signal input part that control module is reported in secondary signal output terminal and the automation services of the other tag cache unit of race is electrically connected, the secondary signal input end that control module is reported in first signal output part and the automation services of tagged speech corpus is electrically connected, the signal output part that control module is reported in automation services is electrically connected with the first signal input part of terminating machine voice broadcast unit, the secondary signal output terminal of tagged speech corpus is electrically connected with the first signal input part of sound bank selection unit, first signal output part of service language control module is electrically connected with the signal input part of terminating machine speech control unit, the signal output part of terminating machine speech control unit is electrically connected with the secondary signal input end of sound bank selection unit, the signal output part of sound bank selection unit is electrically connected with the signal input part of speech data buffer unit, the signal output part of speech data buffer unit is electrically connected with the secondary signal input end of terminating machine voice broadcast unit, first signal output part of business datum buffer unit is electrically connected with the signal input part of business datum phonetic symbol unit, the signal output part of business datum phonetic symbol unit is electrically connected with the first signal input part of business datum voice comparing unit, the signal output part of figure notation sound bank is electrically connected with the secondary signal input end of business datum voice comparing unit, the signal output part of business datum voice comparing unit is electrically connected with the signal input part of business datum speech buffer storage unit, the signal output part of business datum speech buffer storage unit is electrically connected with the 3rd signal input part of terminating machine voice broadcast unit.
8.
multilingual integration calling engine in electric power self-service payment terminal according to claim 7, it is characterized in that text information services logic module comprises terminating machine page text information control unit, retrtieval information bank, multilingual text message storehouse selection unit, Text Information Data buffer unit and terminating machine page presentation unit, the secondary signal output terminal of service language control module is electrically connected with the signal input part of terminating machine page text information control unit; The signal output part of terminating machine page text information control unit is electrically connected with the first signal input part of multilingual text message storehouse selection unit; The signal output part of retrtieval information bank is electrically connected with the secondary signal input end of multilingual text message storehouse selection unit; The signal output part of multilingual text message storehouse selection unit is electrically connected with the first signal input part of Text Information Data buffer unit; The secondary signal output terminal of business datum buffer unit is electrically connected with the secondary signal input end of Text Information Data buffer unit; The signal output part of Text Information Data buffer unit is electrically connected with the signal input part of terminating machine page presentation unit.
9.
a using method for multilingual integration calling engine in electric power self-service payment terminal as described in claim 1 or 2 or 3 or 4 or 5 or 6 or 7 or 8, is characterized in that, perform according to following step:
step 101, languages identification: the race being identified the corresponding accounting number users of power purchase card by languages identification module and Service Support Data storehouse is other, and other for the race of user information is sent to voice service logic module and service logic of language module;
step 102, instruction identification: the operational order being identified corresponding accounting number users by instruction identification module, and operation instruction information is sent to service language logic module and service application logic module;
step 103, service language is selected: other for the race of user information and operation instruction information are carried out and logical calculated by service language logic module, and result of calculation is sent to respectively voice service logic module and text information services logic module;
step 104, business processing: carry out business processing according to the operation instruction information received by service application logic module and Service Support Data storehouse, and business datum is sent to respectively voice service logic module and text information services logic module;
step 105, voice broadcast and text display: voice service logic module is according to the other information of the race of user, carry out the voice broadcast of corresponding languages with logical calculated result, business datum; Text information services logic module is according to the other information of the race of user, carry out the text display of corresponding languages with logical calculated result, business datum.
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