CN104572947B - Multilingual integration calling engine and its application method in electric power self-service payment terminal - Google Patents
Multilingual integration calling engine and its application method in electric power self-service payment terminal Download PDFInfo
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- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
Abstract
The present invention relates to self-service payment terminal technical field, it is multilingual integration calling engine and its application method in a kind of electric power self-service payment terminal, it includes languages identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module, service application logic module and Service Support Data storehouse.Reasonable and compact in structure of the present invention, it is easy to use, it carries out user profile calling by being identified to user's power purchase card, differentiate that the race of user is other, corresponding languages service is provided, by voice, the dual prompting mode of text, user is instructed to understand the information and feature operation that terminating machine shows so that can not identify the user of text message can also carry out the operation to terminating machine；Itself integrated speech corpus and text message storehouse are equipped with, operational order is marked, the languages service new to terminating machine can be achieved by adding new languages speech corpus and text message storehouse.
Description
Technical field
The present invention relates to self-service payment terminal technical field, is the multilingual integrated tune in a kind of electric power self-service payment terminal
With engine and its application method.
Background technology
Xinjiang Uygur Autonomous Regions is using the autonomous region national as main body of the Uygur nationality, is multi-national, multilingual, more literary
The area of word, multiculture, existing 47 ethnic compositions, 13 Ge Shi resident races.In the population of the whole district more than 2,100 ten thousand, people from ethnic group
Mouth accounts for more than 50%.Each ethnic group in Xinjiang once used 20 kinds of words, 30 multilinguals, existing national language since ancient times
Speech word has 6 kinds of Uighur, Kazak, Kirgiz language, Mongol and Xibe language.Wherein Uighur and country is general
Spoken and written languages use in the whole district together, other nationality language in this national autonomous areas and its culture, education, science and technology, newly snuff
The fields such as version use.At present, self-help charging service is commonly used in industry-by-industry, in power network is modernized, business, industry and
Resident's equal energy source consumer can see electric rate by self-service payment terminal, the most suitable supplier of electricity of oneself of selection of having the ability
Case and electricity price, diversification power supply service demand can be met.But there are the following problems for traditional electric power self-service terminal machine service：
On the one hand, it is by bilingual page Display Technique, and Chinese and dimension language or Chinese and english text show simultaneously, its
Language text is write in design cycle by fixed text information static page code Design, if desired terminating machine shown
Show that language change upgrading needs secondary development, workload is larger, and it is not convenient enough to safeguard, less efficient, has certain limitation；
On the other hand, traditional self-service payment terminal machine only carries out text information services flow and simple speech prompting, no voice service stream
Journey, the scope of application have compared with big limitation, especially for the more area of domestic ethnic group, more ethnic group be present only
Language can be understood but the situation of text information can not be identified, the development for self-help charging service industry forms certain
Hinder, while also cause different users to bring certain difficulty using self-service payment terminal.
The content of the invention
The invention provides the multilingual integration calling engine in a kind of electric power self-service payment terminal and its application method, gram
The deficiency of above-mentioned prior art is taken, it can effectively solve to carry out upgrading existing for existing self-service payment terminal to need secondary open
Hair, workload are larger, safeguard the problem of not convenient enough, less efficient, and have without voice service flow, the scope of application larger
Limitation, do not adapt to understand language but asking for ethnic group's user's requirement of text information can not be identified
Topic.
The first technical scheme of the present invention is realized by following measures：In a kind of electric power self-service payment terminal
Multilingual integration calling engine, including languages identification module, instruction identification module, service language logic module, voice service are patrolled
Module, text information services logic module, service application logic module and Service Support Data storehouse are collected, wherein, business support number
Electrically connected according to first signal output part in storehouse with the first signal input part of languages identification module；The second of Service Support Data storehouse
Signal output part electrically connects with the secondary signal input of languages identification module；3rd signal output part in Service Support Data storehouse
Electrically connected with the first signal input part of service application logic module；First signal output part of languages identification module is known with instruction
The signal input part electrical connection of other module；The secondary signal output end of languages identification module and the first of service language logic module
Signal input part electrically connects；3rd signal output part of languages identification module inputs with the first signal of voice service logic module
End electrical connection；First signal output part of instruction identification module is electrically connected with the secondary signal input of service application logic module
Connect；The secondary signal output end of instruction identification module electrically connects with the secondary signal input of service language logic module；Service
First signal output part of logic of language module electrically connects with the secondary signal input of voice service logic module；Service language
The secondary signal output end of logic module electrically connects with the first signal input part of text information services logic module；Service application
First signal output part of logic module electrically connects with the secondary signal input of text information services logic module；Service application
The secondary signal output end of logic module electrically connects with the 3rd signal input part of voice service logic module.
Here is the further optimization and/or improvements to foregoing invention technical scheme：
Above-mentioned Service Support Data storehouse includes marketing account data storehouse, marketing system database, sales service database, the
One terminal interface and second terminal machine interface.
Above-mentioned languages identification module include power purchase card read-write cell, account verifying logic unit, account information buffer unit,
Corresponding accounting number users data call unit, the other tag cache unit of the other logic analysis unit of subscriber data race and race, power purchase card are read
The signal output part of r/w cell electrically connects with the first signal input part of account verifying logic unit；The letter in account data of marketing storehouse
Number output end is electrically connected by first terminal machine interface with the secondary signal input of account verifying logic unit；Account checking is patrolled
The signal output part for collecting unit electrically connects with the signal input part of account information buffer unit；The first of account information buffer unit
Signal output part electrically connects with the first signal input part of corresponding accounting number users data call unit；The letter of marketing system database
Number output end is electrically connected by second terminal machine interface with the secondary signal input of corresponding accounting number users data call unit；It is right
The signal input part of the signal output part of accounting number users data call unit and subscriber data race other logic analysis unit is answered to be electrically connected
Connect；The signal output part of the other logic analysis unit of subscriber data race electrically connects with the signal input part of the other tag cache unit of race.
Above-mentioned instruction identification module includes terminal operation permission unit, terminal operation control unit, terminal operation
Command input, terminating machine business service instruction triggers unit, service order buffer unit, cue mark extraction unit and instruction
Tag cache unit, the secondary signal output end of account information buffer unit and the signal input part of terminal operation permission unit
Electrical connection；The signal output part of terminal operation permission unit and the first signal input part of terminal operation control unit are electrically connected
Connect；The signal output part of terminal operation command input and the secondary signal input of terminal operation control unit are electrically connected
Connect；The signal input part of the signal output part of terminal operation control unit and terminating machine business service instruction triggers unit is electrically connected
Connect；The signal input part of the signal output part and service order buffer unit of terminating machine business service instruction triggers unit is electrically connected
Connect；First signal output part of service order buffer unit electrically connects with the signal input part of cue mark extraction unit；Instruction
The signal output part of mark extraction unit electrically connects with the signal input part of cue mark buffer unit.
It is single that above-mentioned service language logic module includes mark logic analysis unit, mark buffer unit and service language control
Member, the first signal output part of the other tag cache unit of race electrically connect with identifying the first signal input part of logic analysis unit；
The signal output part of cue mark buffer unit electrically connects with identifying the secondary signal input of logic analysis unit；Identify logic
The signal output part of analytic unit electrically connects with identifying the signal input part of buffer unit；Identify the signal output part of buffer unit
Electrically connected with the signal input part of service language control unit.
Above-mentioned service application logic module includes service application unit and business datum buffer unit, and service order caching is single
The secondary signal output end of member electrically connects with the first signal input part of service application unit；The signal of sales service database is defeated
Go out end to electrically connect with the secondary signal input of service application unit；The signal output part of service application unit delays with business datum
The signal input part electrical connection of memory cell.
Above-mentioned voice service logic module includes tagged speech corpus, control unit, terminating machine language are reported in automation services
Sound control unit, sound bank selecting unit, speech data buffer unit, terminating machine voice broadcast unit, business datum voice mark
Remember unit, numeral mark sound bank, business datum voice comparing unit and business datum speech buffer storage unit, the other tag cache of race
The first signal input part that the secondary signal output end of unit reports control unit with automation services electrically connects；Tagged speech language material
The secondary signal input that first signal output part in storehouse reports control unit with automation services electrically connects；Control is reported in automation services
The signal output part of unit processed electrically connects with the first signal input part of terminating machine voice broadcast unit；Tagged speech corpus
Secondary signal output end electrically connects with the first signal input part of sound bank selecting unit；First letter of service language control unit
Number output end electrically connects with the signal input part of terminating machine speech control unit；The signal output part of terminating machine speech control unit
Electrically connected with the secondary signal input of sound bank selecting unit；The signal output part of sound bank selecting unit delays with speech data
The signal input part electrical connection of memory cell；The of the signal output part of speech data buffer unit and terminating machine voice broadcast unit
Binary signal input electrically connects；First signal output part of business datum buffer unit and the letter of business datum phonetic symbol unit
The electrical connection of number input；First letter of the signal output part of business datum phonetic symbol unit and business datum voice comparing unit
The electrical connection of number input；The signal output part of numeral mark sound bank inputs with the secondary signal of business datum voice comparing unit
End electrical connection；The signal input part electricity of the signal output part of business datum voice comparing unit and business datum speech buffer storage unit
Connection；3rd signal input part of the signal output part of business datum speech buffer storage unit and terminating machine voice broadcast unit is electrically connected
Connect.
Above-mentioned text information services logic module includes terminating machine page text information control unit, retrtieval information
Storehouse, multilingual text message storehouse selecting unit, Text Information Data buffer unit and terminating machine page presentation unit, service language
The secondary signal output end of control unit electrically connects with the signal input part of terminating machine page text information control unit；Terminating machine
The signal output part of page text information control unit and the first signal input part electricity of multilingual text message storehouse selecting unit
Connection；The signal output part of retrtieval information bank and the secondary signal input of multilingual text message storehouse selecting unit are electrically connected
Connect；The signal output part of multilingual text message storehouse selecting unit and the first signal input part of Text Information Data buffer unit
Electrical connection；The secondary signal output end of business datum buffer unit and the secondary signal input of Text Information Data buffer unit
Electrical connection；The signal input part of the signal output part of Text Information Data buffer unit and terminating machine page presentation unit is electrically connected
Connect.
Second of technical scheme of the present invention is realized by following measures：A kind of above-mentioned electric power self-service payment terminal
In multilingual integration calling engine application method, perform as steps described below：
Step 101, languages identify：Identify that power purchase card corresponds to account by languages identification module and Service Support Data storehouse
The race of user is other, and the other information of the race of user is sent to voice service logic module and service logic of language module；
Step 102, instruction identification：The operational order of corresponding accounting number users is identified by instruction identification module, and will behaviour
Sent as command information to service language logic module and service application logic module；
Step 103, service language selects：The other information of the race of user and operational order are believed by service language logic module
Breath carries out and logical calculated, and result of calculation is respectively sent into voice service logic module and text information services logic mould
Block；
Step 104, business processing：Referred to by service application logic module and Service Support Data storehouse according to the operation received
Make information carry out business processing, and business datum is respectively sent to voice service logic module and text information services logic mould
Block；
Step 105, voice broadcast and text are shown：Voice service logic module is according to the other information of race and logic of user
Result of calculation, business datum carry out the voice broadcast of corresponding languages；Text information services logic module is not believed according to the race of user
Breath, the text for carrying out with logical calculated result, business datum corresponding languages are shown.
Reasonable and compact in structure of the present invention, easy to use, it carries out user profile calling by being identified to user's power purchase card,
Differentiate that the race of user is other, there is provided corresponding languages service；The user of text message can not be identified by voice service flow
The operation to terminating machine can also be carried out；By corresponding languages automatic information broadcast terminal operation interface information, pass through simultaneously
Text message is shown, by voice, the dual prompting mode of text, instructs user to understand information and function that terminating machine is shown
Operation；By the way of terminating machine integrating language database, according to the other information of user race and the automatic calling pair of feature operation step
Languages voice, text message storehouse are answered, realizes and the intelligence in voice messaging storehouse and text message storehouse is called, it is real according to operating procedure
When show text message and voice broadcast；By the real-time calling in intelligent sound storehouse and text message storehouse, with the bilingual page of tradition
Display Technique is compared, higher for information handling rate, and the scope of application is more extensive, effectively increases self-help charging service level；
Itself integrated speech corpus and text message storehouse are equipped with, operational order is marked, is realized by adding new languages
The languages service new to terminating machine then can be achieved in speech corpus and text message storehouse, it is not necessary to the secondary of terminating machine is opened
Hair and upgrading, it is easy to maintain, safe efficient.
Brief description of the drawings
Accompanying drawing 1 is the structured flowchart of the embodiment of the present invention one.
Accompanying drawing 2 is the schematic flow sheet of the embodiment of the present invention two.
Coding in accompanying drawing is respectively：1 is marketing account data storehouse, and 2 be marketing system database, and 3 be sales service number
According to storehouse, 4 be first terminal machine interface, and 5 be second terminal machine interface, and 6 be power purchase card read-write cell, and 7 be account verifying logic list
Member, 8 be account information buffer unit, and 9 be corresponding accounting number users data call unit, and 10 be the other logic analysis list of subscriber data race
Member, 11 be the other tag cache unit of race, and 12 be terminal operation permission unit, and 13 be terminal operation control unit, and 14 is eventually
Terminal operational order input, 15 be terminating machine business service instruction triggers unit, and 16 be service order buffer unit, and 17 be finger
Mark extraction unit is made, 18 be cue mark buffer unit, and 19 be mark logic analysis unit, and 20 be to identify buffer unit, 21
It is service application unit for service language control unit, 22,23 be business datum buffer unit, and 24 be tagged speech corpus,
25 be that control unit is reported in automation services, and 26 be terminating machine speech control unit, and 27 be sound bank selecting unit, and 28 be voice number
According to buffer unit, 29 be terminating machine voice broadcast unit, and 30 be business datum phonetic symbol unit, and 31 be numeral mark voice
Storehouse, 32 be business datum voice comparing unit, and 33 be business datum speech buffer storage unit, and 34 be terminating machine page text information control
Unit processed, 35 be retrtieval information bank, and 36 be multilingual text message storehouse selecting unit, and 37 be that Text Information Data caching is single
Member, 38 be terminating machine page presentation unit.
Embodiment
The present invention is not limited by following embodiments, can technique according to the invention scheme and actual conditions it is specific to determine
Embodiment.
With reference to embodiment and accompanying drawing, the invention will be further described：
Embodiment one：As shown in Figure 1, the multilingual integration calling engine in the electric power self-service payment terminal includes languages
Identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module,
Service application logic module and Service Support Data storehouse, wherein, the first signal output part and the languages in Service Support Data storehouse are known
The first signal input part electrical connection of other module；The of the secondary signal output end in Service Support Data storehouse and languages identification module
Binary signal input electrically connects；3rd signal output part in Service Support Data storehouse and the first signal of service application logic module
Input electrically connects；First signal output part of languages identification module electrically connects with the signal input part of instruction identification module；Language
The secondary signal output end of kind identification module electrically connects with the first signal input part of service language logic module；Languages identify mould
3rd signal output part of block electrically connects with the first signal input part of voice service logic module；The first of instruction identification module
Signal output part electrically connects with the secondary signal input of service application logic module；The secondary signal output of instruction identification module
End electrically connects with the secondary signal input of service language logic module；First signal output part of service language logic module with
The secondary signal input electrical connection of voice service logic module；The secondary signal output end and text of service language logic module
The first signal input part electrical connection of information service logic module；The first signal output part and text of service application logic module
The secondary signal input electrical connection of information service logic module；The secondary signal output end and voice of service application logic module
The 3rd signal input part electrical connection of service logic module.When in use, power purchase card insertion is entered languages identification module, languages by user
Identification module can read the user account information in power purchase card IC chip, by being carried out with the data in Service Support Data storehouse
Compare, confirm after corresponding account being present, then user profile database is called from business supporting database, extract corresponding account
The other information of user race, judge that user race is other；After confirming user race not, service language logic module passes through voice service logic module
Corresponding with service language is called with text information services logic module；User can carry out terminal operation by instruction identification module,
Voice service logic module reads aloud self-service payment terminal information on services simultaneously；If user selects corresponding operational order, pass through
The information of data corresponding to service application logic module calling, calls corresponding language pair information to be read aloud, while show text
Information.Multilingual integration calling engine implementation in electric power self-service payment terminal identification user race is other, and provides the user
The service of corresponding languages so that can only understand minority language and the user of None- identified minority language can also be square
Just electric power self-service payment terminal is used；User profile calling is carried out by being identified to user's power purchase card, differentiates that user race is other, carries
For corresponding languages service；Being realized by voice service flow can not identify that the user of text message can also be carried out to terminal
The operation of machine；By corresponding languages automatic information broadcast terminal operation interface information, while shown by text message,
By voice, the dual prompting mode of text, user is instructed to understand terminating machine display information and feature operation；Integrated using terminating machine
The mode of language database, corresponding languages voice, text message are called according to the other information of user race and feature operation step automatically
Storehouse, realize and the intelligence in voice messaging storehouse and text message storehouse is called, according to operating procedure real-time display text message and language
Sound is reported；By the real-time calling in intelligent sound storehouse and text message storehouse, compared with the bilingual page Display Technique of tradition, for letter
Breath processing speed is higher, and the scope of application is more extensive, effectively increases self-help charging service level；In the electric power self-service payment terminal
Multilingual integration calling engine be equipped with itself integrated speech corpus and text message storehouse, operational order is marked, it is real
Show and the languages service new to terminating machine then can be achieved by adding new languages speech corpus and text message storehouse, it is not necessary to
Carry out the secondary development and upgrading to terminating machine, it is easy to maintain, safe efficient.
The multilingual integration calling engine in above-mentioned electric power self-service payment terminal can be made further excellent according to being actually needed
Change or/and improve：
As shown in Figure 1, above-mentioned Service Support Data storehouse includes marketing account data storehouse 1, marketing system database 2, battalion
Sell Service Database 3, first terminal machine interface 4 and second terminal machine interface 5.
As shown in Figure 1, above-mentioned languages identification module includes power purchase card read-write cell 6, account verifying logic unit 7, account
Number information cache unit 8, corresponding accounting number users data call unit 9, the other logic analysis unit 10 of subscriber data race and race do not mark
Remember buffer unit 11, the signal output part of power purchase card read-write cell 6 and the first signal input part electricity of account verifying logic unit 7
Connection；Market account data storehouse 1 signal output part pass through first terminal machine interface 4 and account verifying logic unit 7 second
Signal input part electrically connects；The signal output part of account verifying logic unit 7 and the signal input part of account information buffer unit 8
Electrical connection；First signal of the first signal output part of account information buffer unit 8 and corresponding accounting number users data call unit 9
Input electrically connects；The signal output part of marketing system database 2 passes through second terminal machine interface 5 and corresponding accounting number users data
The secondary signal input electrical connection of call unit 9；The signal output part of corresponding accounting number users data call unit 9 provides with user
Expect the signal input part electrical connection of the other logic analysis unit 10 of race；The signal output part of the other logic analysis unit 10 of subscriber data race
Electrically connected with the signal input part of race other tag cache unit 11.
As shown in Figure 1, above-mentioned instruction identification module includes terminal operation permission unit 12, terminal operation control list
Member 13, terminal operation command input 14, terminating machine business service instruction triggers unit 15, service order buffer unit 16,
Cue mark extraction unit 17 and cue mark buffer unit 18, the secondary signal output end of account information buffer unit 8 and end
The signal input part electrical connection of terminal operating right unit 12；The signal output part and terminating machine of terminal operation permission unit 12
The first signal input part electrical connection of operation control unit 13；The signal output part and terminal of terminal operation command input 14
The secondary signal input electrical connection of machine operation control unit 13；The signal output part and terminal of terminal operation control unit 13
The signal input part electrical connection of machine business service instruction triggers unit 15；The signal of terminating machine business service instruction triggers unit 15
Output end electrically connects with the signal input part of service order buffer unit 16；First signal output of service order buffer unit 16
End electrically connects with the signal input part of cue mark extraction unit 17；The signal output part of cue mark extraction unit 17 and instruction
The signal input part electrical connection of tag cache unit 18.
As shown in Figure 1, above-mentioned service language logic module includes mark logic analysis unit 19, mark buffer unit 20
With service language control unit 21, the first signal output part and the mark logic analysis unit 19 of the other tag cache unit 11 of race
First signal input part electrically connects；The signal output part of cue mark buffer unit 18 and the second of mark logic analysis unit 19
Signal input part electrically connects；Identify the signal output part of logic analysis unit 19 and the signal input part electricity of mark buffer unit 20
Connection；The signal output part of mark buffer unit 20 electrically connects with the signal input part of service language control unit 21.
As shown in Figure 1, above-mentioned service application logic module includes service application unit 22 and business datum buffer unit
23, the secondary signal output end of service order buffer unit 16 electrically connects with the first signal input part of service application unit 22；
The signal output part of sales service database 3 electrically connects with the secondary signal input of service application unit 22；Service application list
The signal output part of member 22 electrically connects with the signal input part of business datum buffer unit 23.
As shown in Figure 1, above-mentioned voice service logic module includes tagged speech corpus 24, control is reported in automation services
Unit 25, terminating machine speech control unit 26, sound bank selecting unit 27, speech data buffer unit 28, terminating machine voice are broadcast
Declaration form member 29, business datum phonetic symbol unit 30, numeral mark sound bank 31, business datum voice comparing unit 32 and business
Control unit 25 is reported in data-voice buffer unit 33, secondary signal output end and the automation services of the other tag cache unit 11 of race
The first signal input part electrical connection；First signal output part of tagged speech corpus 24 reports control unit with automation services
25 secondary signal input electrical connection；The signal output part and terminating machine voice broadcast list of control unit 25 are reported in automation services
The first signal input part electrical connection of member 29；The secondary signal output end of tagged speech corpus 24 and sound bank selecting unit 27
The first signal input part electrical connection；First signal output part of service language control unit 21 and terminating machine speech control unit
26 signal input part electrical connection；The signal output part of terminating machine speech control unit 26 and the second of sound bank selecting unit 27
Signal input part electrically connects；The signal output part of sound bank selecting unit 27 and the signal input part of speech data buffer unit 28
Electrical connection；The secondary signal input electricity of the signal output part of speech data buffer unit 28 and terminating machine voice broadcast unit 29
Connection；The signal input part electricity of first signal output part of business datum buffer unit 23 and business datum phonetic symbol unit 30
Connection；The signal output part of business datum phonetic symbol unit 30 inputs with the first signal of business datum voice comparing unit 32
End electrical connection；The signal output part of numeral mark sound bank 31 and the secondary signal input of business datum voice comparing unit 32
Electrical connection；The signal output part of business datum voice comparing unit 32 and the signal input part of business datum speech buffer storage unit 33
Electrical connection；The signal output part of business datum speech buffer storage unit 33 inputs with the 3rd signal of terminating machine voice broadcast unit 29
End electrical connection.
As shown in Figure 1, above-mentioned text information services logic module include terminating machine page text information control unit 34,
Retrtieval information bank 35, multilingual text message storehouse selecting unit 36, Text Information Data buffer unit 37 and terminating machine page
Face display unit 38, secondary signal output end and the terminating machine page text information control unit 34 of service language control unit 21
Signal input part electrical connection；The signal output part of terminating machine page text information control unit 34 and multilingual text message storehouse
The first signal input part electrical connection of selecting unit 36；The signal output part of retrtieval information bank 35 and multilingual text message
The secondary signal input electrical connection of storehouse selecting unit 36；The signal output part of multilingual text message storehouse selecting unit 36 and text
The first signal input part electrical connection of this information data buffer unit 37；The secondary signal output end of business datum buffer unit 23
Electrically connected with the secondary signal input of Text Information Data buffer unit 37；The signal of Text Information Data buffer unit 37 is defeated
Go out end to electrically connect with the signal input part of terminating machine page presentation unit 38.
The use process of the embodiment of the present invention one：
First, by inserting power purchase card into electric power self-service payment terminal machine, power purchase card is read by power purchase card read-write cell 6
Account verifying logic unit 7 is sent into after account information, while calls marketing account data storehouse 1 to enter by first terminal machine interface 4
The checking of row account is compared, and whether verification account is legal, and account information and comparison result are sent into account information buffer unit 8.
Account information is sent into corresponding account data call unit by account information buffer unit 8, and comparison result mark is sent
Enter terminal operation permission unit 12, corresponding accounting number users data call unit 9 calls marketing system number after receiving account information
According to storehouse 2, corresponding accounting number users information is taken out by second terminal machine interface 5, is sent into the other logic analysis unit of subscriber data race
10, by the way that analysis result is sent into the other tag cache unit 11 of race after analysis.
After terminal operation permission unit 12 receives the comparison result of the push of account information buffer unit 8, if the account
In the presence of then terminal operation authority is opened, and terminal operation control unit 13 is sent and instructed, terminating machine displaying operation interface letter
Breath, user can be operated by the operation to terminating machine touch-screen and keyboard by terminal operation command input 14, be instructed
Trigger signal is sent to terminating machine business service instruction triggers unit 15 after into terminal operation control unit 13, will correspondingly be referred to
Service order buffer unit 16 is sent into order, and corresponding instruction mark is extracted by cue mark extraction unit 17, is sent into instruction
Buffer unit 20 is identified, treats that command identification buffer unit 20 is sent into mark logic analysis unit 19 after receiving data.
Mark logic analysis unit 19 carries out logical AND calculating to the other tag cache information of race and command identification that receive,
New mark is synthesized, is sent into mark buffer unit 20, buffer unit 20 to be identified is sent into service language after having received all data
Control unit 21, terminating machine voice broadcast and text is controlled to show.
After control unit 25 is reported in automation services receives race's other tag cache information, taken out from tagged speech corpus 24
Corresponding with service information and terminating machine interface information sound bite are taken, sound bite is packed and is sent into terminating machine voice broadcast unit
29, information on services and terminating machine interface information are read aloud by terminating machine voice broadcast unit 29.
After user operates terminating machine touch-screen and keyboard, newly-generated mark is sent by service language control unit 21
To terminating machine speech control unit 26 and terminating machine page text information control unit 34, the receiving terminal of sound bank selecting unit 27
After the signal of machine speech control unit 26, invocation flags speech corpus 24, corresponding sound bite is selected, be sent into speech data and delay
Memory cell 28, terminating machine voice broadcast unit 29 is sent into after speech data buffer unit 28 has received data.
Meanwhile business datum is sent into business datum phonetic symbol unit 30, being sent into business datum voice after mark compares
Unit 32, business datum voice comparing unit 32 extract 31 corresponding sound bite of numeral mark sound bank, are sent into business datum language
Sound buffer unit 33, after standby service data-voice buffer unit 33 has collected business datum sound bite, it is sent into terminating machine voice
Report the report that unit 29 carries out business datum.
After terminating machine page text information control unit 34 receives the signal of service language control unit 21, control is multilingual
Text message storehouse selecting unit 36 extracts corresponding text message from retrtieval information bank 35, while is sent into Text Information Data
Buffer unit 37, terminating machine page presentation unit 38 is sent into after Text Information Data buffer unit 37 has received data and enters to compose a piece of writing
This presentation of information, while business datum is sent into Text Information Data buffer unit 37 and shown.
By operation of the user to terminating machine, service application unit 22 receives the instruction of service order buffer unit 16, opened
Corresponding business function is opened, while corresponding business datum is extracted from sales service database 3, is shown for text and voice broadcast carries
For business datum source.
Embodiment two：As shown in Figure 2, it is multilingual integrated in electric power self-service payment terminal in a kind of above-described embodiment one
The application method of engine is called, is performed as steps described below：
Step 101, languages identify：Identify that power purchase card corresponds to account by languages identification module and Service Support Data storehouse
The race of user is other, and the other information of the race of user is sent to voice service logic module and service logic of language module；
Step 102, instruction identification：The operational order of corresponding accounting number users is identified by instruction identification module, and will behaviour
Sent as command information to service language logic module and service application logic module；
Step 103, service language selects：The other information of the race of user and operational order are believed by service language logic module
Breath carries out and logical calculated, and result of calculation is respectively sent into voice service logic module and text information services logic mould
Block；
Step 104, business processing：Referred to by service application logic module and Service Support Data storehouse according to the operation received
Make information carry out business processing, and business datum is respectively sent to voice service logic module and text information services logic mould
Block；
Step 105, voice broadcast and text are shown：Voice service logic module is according to the other information of race and logic of user
Result of calculation, business datum carry out the voice broadcast of corresponding languages；Text information services logic module is not believed according to the race of user
Breath, the text for carrying out with logical calculated result, business datum corresponding languages are shown.
Embodiments of the invention one and embodiment two have the advantages that：
1st, user profile calling is carried out by being identified to user's power purchase card, differentiates that the race of user is other, there is provided corresponding languages clothes
Business.
2nd, the user that can not identify text message by voice service flow can also carry out the behaviour to terminating machine
Make.
3rd, by corresponding languages automatic information broadcast terminal operation interface information, while shown by text message
Show, by voice, the dual prompting mode of text, instruct user to understand the information and feature operation that terminating machine shows.
4th, it is automatic according to the other information of user race and feature operation step by the way of terminating machine integrating language database
Corresponding languages voice, text message storehouse are called, realizes and the intelligence in voice messaging storehouse and text message storehouse is called, according to operation
Step real-time display text message and voice broadcast.
5th, it is right compared with the bilingual page Display Technique of tradition by the real-time calling in intelligent sound storehouse and text message storehouse
Higher in information handling rate, the scope of application is more extensive, effectively increases self-help charging service level.
6th, itself integrated speech corpus and text message storehouse are equipped with, operational order is marked, realized by adding
Add new languages speech corpus and text message storehouse that the languages service new to terminating machine then can be achieved, it is not necessary to carry out to terminal
The secondary development and upgrading of machine, it is easy to maintain, safe efficient.
Above technical characteristic constitutes embodiments of the invention, and it has stronger adaptability and implementation result, can basis
The non-essential technical characteristic of increase and decrease is actually needed, to meet the needs of different situations.
Claims (8)
1. the application method of the multilingual integration calling engine in a kind of electric power self-service payment terminal, it is characterised in that under
State step execution：
Step 101, languages identify：Identify that power purchase card corresponds to accounting number users by languages identification module and Service Support Data storehouse
Race it is other, and by the other information of the race of user send to voice service logic module and service logic of language module；
Step 102, instruction identification：The operational order of corresponding accounting number users is identified by instruction identification module, and operation is referred to
Information is made to send to service language logic module and service application logic module；
Step 103, service language selects：The other information of the race of user and operation instruction information are entered by service language logic module
Row and logical calculated, and result of calculation is respectively sent to voice service logic module and text information services logic module；
Step 104, business processing：Believed by service application logic module and Service Support Data storehouse according to the operational order received
Breath carries out business processing, and business datum is respectively sent into voice service logic module and text information services logic module；
Step 105, voice broadcast and text are shown：Voice service logic module is according to the other information of race and logical calculated of user
As a result, business datum carries out the voice broadcast of corresponding languages；Text information services logic module according to the other information of race of user, with
The text that logical calculated result, business datum carry out corresponding languages is shown;
Multilingual integration calling engine in described electric power self-service payment terminal, it is characterised in that including languages identification module,
Instruction identification module, service language logic module, voice service logic module, text information services logic module, service application
Logic module and Service Support Data storehouse, wherein：First signal output part in Service Support Data storehouse and languages identification module
First signal input part electrically connects；The secondary signal output end and the secondary signal of languages identification module in Service Support Data storehouse are defeated
Enter end electrical connection；3rd signal output part in Service Support Data storehouse and the first signal input part electricity of service application logic module
Connection；First signal output part of languages identification module electrically connects with the signal input part of instruction identification module；Languages identify mould
The secondary signal output end of block electrically connects with the first signal input part of service language logic module；The 3rd of languages identification module
Signal output part electrically connects with the first signal input part of voice service logic module；First signal output of instruction identification module
End electrically connects with the secondary signal input of service application logic module；The secondary signal output end of instruction identification module and service
The secondary signal input electrical connection of logic of language module；First signal output part of service language logic module and voice service
The secondary signal input electrical connection of logic module；The secondary signal output end and text information services of service language logic module
The first signal input part electrical connection of logic module；The first signal output part and text information services of service application logic module
The secondary signal input electrical connection of logic module；The secondary signal output end of service application logic module and voice service logic
The 3rd signal input part electrical connection of module.
2. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 1, its
It is characterised by that Service Support Data storehouse includes marketing account data storehouse, marketing system database, sales service database, first eventually
Terminal interface and second terminal machine interface.
3. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 2, its
It is characterised by that languages identification module includes power purchase card read-write cell, account verifying logic unit, account information buffer unit, correspondingly
Accounting number users data call unit, the other tag cache unit of the other logic analysis unit of subscriber data race and race, the read-write of power purchase card are single
The signal output part of member electrically connects with the first signal input part of account verifying logic unit；The signal in account data of marketing storehouse is defeated
Go out end to electrically connect with the secondary signal input of account verifying logic unit by first terminal machine interface；Account verifying logic list
The signal output part of member electrically connects with the signal input part of account information buffer unit；First signal of account information buffer unit
Output end electrically connects with the first signal input part of corresponding accounting number users data call unit；The signal of marketing system database is defeated
Go out end to electrically connect with the secondary signal input of corresponding accounting number users data call unit by second terminal machine interface；Corresponding account
The signal output part of number subscriber data call unit electrically connects with the signal input part of the other logic analysis unit of subscriber data race；With
The signal output part of the other logic analysis unit of family data race electrically connects with the signal input part of the other tag cache unit of race.
4. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 3, its
It is characterised by that instruction identification module includes terminal operation permission unit, terminal operation control unit, terminal operation instruction
Input, terminating machine business service instruction triggers unit, service order buffer unit, cue mark extraction unit and cue mark
Buffer unit, the secondary signal output end and the signal input part of terminal operation permission unit of account information buffer unit are electrically connected
Connect；The signal output part of terminal operation permission unit electrically connects with the first signal input part of terminal operation control unit；
The signal output part of terminal operation command input electrically connects with the secondary signal input of terminal operation control unit；Eventually
The signal output part of terminal operation control unit electrically connects with the signal input part of terminating machine business service instruction triggers unit；Eventually
The signal output part of terminal business service instruction triggers unit electrically connects with the signal input part of service order buffer unit；Service
First signal output part of instruction cache unit electrically connects with the signal input part of cue mark extraction unit；Cue mark extracts
The signal output part of unit electrically connects with the signal input part of cue mark buffer unit.
5. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 4, its
It is characterised by that service language logic module includes mark logic analysis unit, mark buffer unit and service language control unit,
First signal output part of the other tag cache unit of race electrically connects with identifying the first signal input part of logic analysis unit；Instruction
The signal output part of tag cache unit electrically connects with identifying the secondary signal input of logic analysis unit；Identify logic analysis
The signal output part of unit electrically connects with identifying the signal input part of buffer unit；Identify the signal output part and clothes of buffer unit
The signal input part electrical connection for language control unit of being engaged in.
6. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 5, its
It is characterised by that service application logic module includes service application unit and business datum buffer unit, service order buffer unit
Secondary signal output end electrically connects with the first signal input part of service application unit；The signal output part of sales service database
Electrically connected with the secondary signal input of service application unit；The signal output part of service application unit and business datum caching are single
The signal input part electrical connection of member.
7. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 6, its
It is characterised by that voice service logic module includes tagged speech corpus, control unit, terminating machine voice control are reported in automation services
Unit processed, sound bank selecting unit, speech data buffer unit, terminating machine voice broadcast unit, business datum phonetic symbol list
Member, numeral mark sound bank, business datum voice comparing unit and business datum speech buffer storage unit, the other tag cache unit of race
Secondary signal output end and automation services report the first signal input part of control unit and electrically connect；Tagged speech corpus
The secondary signal input that first signal output part reports control unit with automation services electrically connects；It is single that control is reported in automation services
The signal output part of member electrically connects with the first signal input part of terminating machine voice broadcast unit；The second of tagged speech corpus
Signal output part electrically connects with the first signal input part of sound bank selecting unit；First signal of service language control unit is defeated
Go out end to electrically connect with the signal input part of terminating machine speech control unit；The signal output part and language of terminating machine speech control unit
The secondary signal input electrical connection of sound storehouse selecting unit；The signal output part of sound bank selecting unit and speech data caching are single
The signal input part electrical connection of member；Second letter of the signal output part of speech data buffer unit and terminating machine voice broadcast unit
The electrical connection of number input；The signal of first signal output part of business datum buffer unit and business datum phonetic symbol unit is defeated
Enter end electrical connection；First signal of the signal output part of business datum phonetic symbol unit and business datum voice comparing unit is defeated
Enter end electrical connection；The secondary signal input electricity of the signal output part of numeral mark sound bank and business datum voice comparing unit
Connection；The signal input part of the signal output part of business datum voice comparing unit and business datum speech buffer storage unit is electrically connected
Connect；3rd signal input part of the signal output part of business datum speech buffer storage unit and terminating machine voice broadcast unit is electrically connected
Connect.
8. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 7, its
It is characterised by that text information services logic module includes terminating machine page text information control unit, retrtieval information bank, more
Languages text message storehouse selecting unit, Text Information Data buffer unit and terminating machine page presentation unit, service language control
The secondary signal output end of unit electrically connects with the signal input part of terminating machine page text information control unit；The terminating machine page
The signal output part of text message control unit electrically connects with the first signal input part of multilingual text message storehouse selecting unit；
The signal output part of retrtieval information bank electrically connects with the secondary signal input of multilingual text message storehouse selecting unit；It is more
First signal input part of the signal output part and Text Information Data buffer unit of languages text message storehouse selecting unit is electrically connected
Connect；The secondary signal output end of business datum buffer unit is electrically connected with the secondary signal input of Text Information Data buffer unit
Connect；The signal output part of Text Information Data buffer unit electrically connects with the signal input part of terminating machine page presentation unit.
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| CN109272659A (en) * | 2018-11-23 | 2019-01-25 | 国网青海省电力公司黄化供电公司 | A kind of self-service payment terminal voice prompting device |
| CN109448720A (en) * | 2018-12-18 | 2019-03-08 | 维拓智能科技（深圳）有限公司 | Convenience service self-aided terminal and its voice awakening method |
| CN111554281B (en) * | 2020-03-12 | 2023-11-07 | 厦门中云创电子科技有限公司 | Vehicle-mounted man-machine interaction method for automatically identifying languages, vehicle-mounted terminal and storage medium |
| CN113900753B (en) * | 2021-10-09 | 2023-09-22 | 国家电网有限公司客户服务中心 | Intelligent energy information management system and method |
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