CN104333471A - Remote-control broadband fault maintaining method - Google Patents
Remote-control broadband fault maintaining method Download PDFInfo
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- CN104333471A CN104333471A CN201410656681.7A CN201410656681A CN104333471A CN 104333471 A CN104333471 A CN 104333471A CN 201410656681 A CN201410656681 A CN 201410656681A CN 104333471 A CN104333471 A CN 104333471A
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Abstract
The invention relates to the technical field of network monitoring, in particular to a remote-control broadband fault maintaining method. The remote-control broadband fault maintaining method is used for the interaction between broadband user terminal equipment and a remote monitoring center, and the remote monitoring center communicates data with a broadband operator server. The remote-control broadband fault maintaining method includes that when a self-service management server of the remote monitoring center receives a maintenance request information from the broadband user terminal equipment, the self-service management server sends the maintenance request to a remote maintenance server of the remote monitoring center to queue up; the remote maintenance server distributes an attended expert of a broadband manager for the broadband user terminal equipment according to the queuing number and feeds back the attended expert information to the broadband user terminal equipment; the broadband user terminal equipment waits for the attended expert of the broadband manager to perform one-to-one maintenance according to the attended expert information. The remote-control broadband fault maintaining method solves the problems of manpower resource increase and unconspicuous effect of door-to-door broadband network fault maintenance, realizes remote operation and maintenance, brings convenience to users and reduces the manpower resource.
Description
Technical field
The present invention relates to Network Monitoring Technology field, particularly relate to a kind of method that Long-distance Control safeguards broadband fault.
Background technology
Along with the high speed development of broadband network, the scale of broadband user sharply expands, and broadband obstacle has become the bottleneck of broadband development.Broadband fault is divided into line facility fault (comprising local side obstacle) and user computer fault.Due to current line facility detection system comparative maturity, therefore, the process of line facility fault is very efficient, and according to statistics, in the obstacle ratio that broadband user declares, line facility fault accounts for less than 15%, more than 85% be client computer fault.Therefore, say accurately, the process of client computer fault has become the bottleneck that restriction Ge great operator greatly develops broadband user.At present, due to the complexity of client computer troubleshooting, and each large operation commercial city does not have very intelligent way to solve, and causes maintenance cost can not to be in any more, customer satisfaction depression not before.In existing Breakdown Maintenance, maintenance of visiting not only needs greatly to increase human resources, and effect is also not obvious.
Summary of the invention
The method of the embodiment of the present invention by providing a kind of Long-distance Control to safeguard broadband fault, to solve in prior art when safeguarding broadband network fault, employing visit safeguard not only need greatly to increase human resources, and, effect is also not obvious, and then achieve and long-rangely can carry out Operation and Maintenance, facilitate user, decrease human resources.
The invention provides a kind of method that Long-distance Control safeguards broadband fault, be applied to wideband subscriber terminal equipment and remote monitoring center mutual in, wherein, remote monitoring center and bandwidth operator server have data communication, comprise following content:
When the Self-Service management server of remote monitoring center receives the maintenance request information of wideband subscriber terminal equipment transmission, telemaintenance service device maintenance request be sent in remote monitoring center is ranked;
Telemaintenance service device is that wideband subscriber terminal equipment distributes broadband house keeper and to attend a banquet expert expert info of attending a banquet feeds back to wideband subscriber terminal equipment according to queuing sequence number;
According to expert info of attending a banquet, wideband subscriber terminal equipment waits for that broadband house keeper attends a banquet the man-to-man maintenance of expert.
Further, expert info of attending a banquet comprises the time of wideband subscriber terminal equipment needs wait and the sequence number of expert.
Further, before wideband subscriber terminal equipment attends a banquet the man-to-man maintenance of expert according to the expert info wait broadband house keeper that attends a banquet, also comprise:
Bandwidth operator server is sent to the maintenance request information of Self-Service management server according to wideband subscriber terminal equipment, obtains the account attributes of wideband subscriber terminal equipment, and account attributes is sent to telemaintenance service device;
Telemaintenance service device, according to account attributes, allows for broadband house keeper that wideband subscriber terminal equipment the distributes expert that attends a banquet and carries out man-to-man maintenance for wideband subscriber terminal equipment.
The one or more technical schemes provided in the embodiment of the present invention, at least have following technique effect or advantage:
1, when receiving the maintenance hydrogen information of wideband subscriber terminal equipment transmission owing to adopting by the Self-Service management server in remote monitoring center, telemaintenance service device maintenance request be sent in remote monitoring center is ranked, telemaintenance service device is that wideband subscriber terminal equipment distributes broadband house keeper and to attend a banquet expert expert info of attending a banquet feeds back to wideband subscriber terminal equipment according to queuing sequence number, according to expert info of attending a banquet, wideband subscriber terminal equipment waits for that broadband house keeper attends a banquet the man-to-man maintenance of expert, to solve in prior art when safeguarding broadband network fault, employing visit safeguard not only need greatly to increase human resources, and, effect is also not obvious, and then achieve and long-rangely can carry out Operation and Maintenance, facilitate user, decrease human resources.
,be the account attributes that telemaintenance service device sends the terminal needed to be serviced owing to adopting by bandwidth operator server, make telemaintenance service device according to account attributes, the broadband house keeper expert that attends a banquet is allowed to access this terminal, the effective guarantee fail safe of wideband subscriber terminal equipment.
Accompanying drawing explanation
Fig. 1 is the method step schematic flow sheet that embodiment of the present invention medium-long range controls to safeguard broadband fault.
Embodiment
The method of the embodiment of the present invention by providing a kind of Long-distance Control to safeguard broadband fault, to solve in prior art when safeguarding broadband network fault, employing visit safeguard not only need greatly to increase human resources, and, effect is also not obvious, and then achieve and long-rangely can carry out Operation and Maintenance, facilitate user, decrease human resources.
In order to solve in prior art when safeguarding broadband network fault, employing visit safeguard not only need greatly to increase human resources, and effect is also not obvious, below in conjunction with Figure of description and concrete execution mode, technique scheme is described in detail.
A kind of Long-distance Control provided by the invention safeguards the method for broadband fault, be applied to wideband subscriber terminal equipment and remote monitoring center mutual in, wherein, remote monitoring center and bandwidth operator server have data communication, as shown in Figure 1, comprise following content:
S101, when the Self-Service management server of remote monitoring center receives the maintenance request information of wideband subscriber terminal equipment transmission, telemaintenance service device maintenance request be sent in remote monitoring center is ranked;
S102, telemaintenance service device is that wideband subscriber terminal equipment distributes broadband house keeper and to attend a banquet expert expert info of attending a banquet feeds back to wideband subscriber terminal equipment according to queuing sequence number;
S103, according to expert info of attending a banquet, wideband subscriber terminal equipment waits for that broadband house keeper attends a banquet the man-to-man maintenance of expert.
In a particular embodiment, expert info of attending a banquet comprises the time of wideband subscriber terminal equipment needs wait and the sequence number of expert.Like this, the time that the user of wideband subscriber terminal equipment can wait for as required, the expert that attends a banquet safeguards in wait, thus can time of reasonable arrangement oneself, simultaneously, also can be appreciated that the sequence number of the expert that attends a banquet that Breakdown Maintenance is provided oneself, facilitate the maintenance service of user to the expert that attends a banquet to evaluate etc.
Simultaneously, when Self-Service management server receives the maintenance request information of wideband subscriber terminal equipment transmission, this maintenance request information is also sent to bandwidth operator server by this Self-Service management server simultaneously, therefore, bandwidth operator server is according to this maintenance request information, obtain the account attributes of wideband subscriber terminal equipment, and account attribute is sent to telemaintenance service device, this telemaintenance service device is according to account attributes, allow for broadband house keeper that wideband subscriber terminal equipment the distributes expert that attends a banquet and carry out man-to-man maintenance for wideband subscriber terminal equipment.
Like this, user stays indoors the maintenance just can enjoyed as broadband fault, and, because the attend a banquet remote guide of expert of broadband house keeper is safeguarded, convenient for users to use, also higher for the efficiency safeguarded.Meanwhile, provide account attributes by broadband vendor server, make telemaintenance service device broadband house keeper can be allowed to attend a banquet the access rights of expert to wideband subscriber terminal according to account attributes, ensured the fail safe of wideband subscriber terminal equipment.
And, safeguard for wideband subscriber terminal equipment because the expert that attends a banquet is long-range, various faults problem can be solved, and the also hommization more when solving these faults.
Although describe the preferred embodiments of the present invention, those skilled in the art once obtain the basic creative concept of cicada, then can make other change and amendment to these embodiments.So claims are intended to be interpreted as comprising preferred embodiment and falling into all changes and the amendment of the scope of the invention.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from this
Bright spirit and scope.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.
Claims (3)
1. Long-distance Control safeguards a method for broadband fault, be applied to wideband subscriber terminal equipment and remote monitoring center mutual in, wherein, remote monitoring center and bandwidth operator server have data communication, it is characterized in that, comprise following content:
When the Self-Service management server of remote monitoring center receives the maintenance request information of wideband subscriber terminal equipment transmission, telemaintenance service device maintenance request be sent in remote monitoring center is ranked;
Telemaintenance service device is that wideband subscriber terminal equipment distributes broadband house keeper and to attend a banquet expert expert info of attending a banquet feeds back to wideband subscriber terminal equipment according to queuing sequence number;
According to expert info of attending a banquet, wideband subscriber terminal equipment waits for that broadband house keeper attends a banquet the man-to-man maintenance of expert.
2. Long-distance Control according to claim 1 safeguards the method for broadband fault, it is characterized in that, expert info of attending a banquet comprises the time of wideband subscriber terminal equipment needs wait and the sequence number of expert.
3. Long-distance Control according to claim 1 safeguards the method for broadband fault, it is characterized in that, before wideband subscriber terminal equipment attends a banquet the man-to-man maintenance of expert according to the expert info wait broadband house keeper that attends a banquet, also comprises:
Bandwidth operator server is sent to the maintenance request information of Self-Service management server according to wideband subscriber terminal equipment, obtains the account attributes of wideband subscriber terminal equipment, and account attributes is sent to telemaintenance service device;
Telemaintenance service device, according to account attributes, allows for broadband house keeper that wideband subscriber terminal equipment the distributes expert that attends a banquet and carries out man-to-man maintenance for wideband subscriber terminal equipment.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410656681.7A CN104333471A (en) | 2014-11-18 | 2014-11-18 | Remote-control broadband fault maintaining method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410656681.7A CN104333471A (en) | 2014-11-18 | 2014-11-18 | Remote-control broadband fault maintaining method |
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| CN104333471A true CN104333471A (en) | 2015-02-04 |
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| CN201410656681.7A Pending CN104333471A (en) | 2014-11-18 | 2014-11-18 | Remote-control broadband fault maintaining method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104683151A (en) * | 2015-03-02 | 2015-06-03 | 中国联合网络通信集团有限公司 | Method and device for broadband troubleshooting |
Citations (4)
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| CN101222355A (en) * | 2007-12-26 | 2008-07-16 | 北京航空航天大学 | Remote assisting method and system |
| CN101917460A (en) * | 2010-07-22 | 2010-12-15 | 河南远为网络信息技术有限公司 | Virtual machine technique-based remote maintenance system |
| CN102404303A (en) * | 2010-09-17 | 2012-04-04 | 联想(北京)有限公司 | Remote service method, remote service system and server |
| CN203104490U (en) * | 2012-07-05 | 2013-07-31 | 成都远为天胜科技有限公司 | Housekeeper broadband self-service system |
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2014
- 2014-11-18 CN CN201410656681.7A patent/CN104333471A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101222355A (en) * | 2007-12-26 | 2008-07-16 | 北京航空航天大学 | Remote assisting method and system |
| CN101917460A (en) * | 2010-07-22 | 2010-12-15 | 河南远为网络信息技术有限公司 | Virtual machine technique-based remote maintenance system |
| CN102404303A (en) * | 2010-09-17 | 2012-04-04 | 联想(北京)有限公司 | Remote service method, remote service system and server |
| CN203104490U (en) * | 2012-07-05 | 2013-07-31 | 成都远为天胜科技有限公司 | Housekeeper broadband self-service system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104683151A (en) * | 2015-03-02 | 2015-06-03 | 中国联合网络通信集团有限公司 | Method and device for broadband troubleshooting |
| CN104683151B (en) * | 2015-03-02 | 2019-02-26 | 中国联合网络通信集团有限公司 | The treating method and apparatus of broadband failure |
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Application publication date: 20150204 |