CN102404303A - Remote service method, remote service system and server - Google Patents
Remote service method, remote service system and server Download PDFInfo
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- CN102404303A CN102404303A CN2010102869850A CN201010286985A CN102404303A CN 102404303 A CN102404303 A CN 102404303A CN 2010102869850 A CN2010102869850 A CN 2010102869850A CN 201010286985 A CN201010286985 A CN 201010286985A CN 102404303 A CN102404303 A CN 102404303A
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- client terminal
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Abstract
The embodiment of the invention discloses a remote service method, a remote service system and a server. The system comprises a client side and a server side, wherein the client side comprises at least one client terminal, and the server side comprises a first server. The first server comprises a first memory unit, a first connecting unit and an execution unit, and the first memory unit is used for storing the starting bootstrap of the system. The first connecting unit is used for creating first connection with the client terminal, and the execution unit is used for loading the starting bootstrap of the system on the client terminal. The kernel image files of the system stored in the client terminal is guided through the starting bootstrap of the system. The client terminal comprises a second memory unit which is used for storing the kernel image files of the system. The technical scheme can provide remote service for the client terminal and increases the user experience.
Description
Technical field
The present invention relates generally to the communications field, is meant a kind of remote service method, long distance service system and server especially.
Background technology
Along with science and technology development, in occupation of more and more important position, even people's live and work has more and more be unable to do without various electronic equipments such as computer, printer, projecting apparatus to various electronic equipments in people's live and work.
With the computer is example; Become people's daily necessities, though computer is very important in people's work and life, most of user is just with its instrument as live and work; Do not have enough computer literacy; Therefore after computer breaks down particularly software fault (like operating system failure), often at a loss as to what to do, need the engineer to safeguard to the doorstep; Even for the user that a computer literacy is arranged; Break down at computer after (like operating system failure); Also need reload startup through special computer cd medium system, so computer manufacturer all need be equipped with a cover computer cd medium system when dispatching from the factory, this input is a very big input for producer; Though more than all be that example describes with the computer, for the situation of other electronic equipment as printer, projecting apparatus etc. also all exists.
Summary of the invention
The embodiment of the invention proposes a kind of remote service method, long distance service system and server, can remote service be provided to client terminal, improves user experience.
The technical scheme of the embodiment of the invention is achieved in that
A kind of long distance service system comprises the client and server end, and said client comprises at least one client terminal, and said server end comprises first server;
Said first server comprises:
First memory cell is used for the startup boot of storage system;
First linkage unit is used for setting up first with said client terminal and is connected;
Performance element is used on said client terminal loading the startup boot of said system, is stored in the kernel mirror image file of the system in the said client terminal through the startup boot guiding of said system;
Said client terminal comprises:
Second memory cell is used to store the kernel mirror image file of said system.
Preferably, said server end also comprises second server, and said second server comprises:
Receiving element is used to receive the attribute information that said client terminal sends;
Authentication unit is used to verify whether the attribute information of said client terminal is legal attribute information;
Notification unit is used for after said authentication unit verifies that the attribute information of said client terminal is legal, notifying said first server and said client terminal to set up said first and being connected;
Said client terminal also comprises:
Second linkage unit is used to send connection request to said second server, sets up second with said second server and is connected;
Transmitting element is used for connecting attribute information to the said second server of setting up the said client terminal of back transmission said second.
Preferably, said first connection that is connected to based on active management technology AMT; Said second is connected to the user initiates remote access CIRA connection.
A kind of server comprises:
First memory cell is used for the startup boot of storage system;
First linkage unit is used for setting up first with said client terminal and is connected;
Performance element is used on said client terminal loading the startup boot of said system, is stored in the kernel mirror image file of the system in the said client terminal through the startup boot guiding of said system.
Preferably, said first connection that is connected to based on active management technology AMT.
A kind of remote service method is applied in the long distance service system, and said long distance service system comprises the client and server end, and said client comprises at least one client terminal, and said remote service method comprises:
Setting up first with said client terminal is connected;
The startup boot of loading system on said client terminal, the startup boot guiding through said system is stored in the kernel mirror image file of the system in the said client terminal.
Preferably, the startup boot of said system is stored in said server end.
Preferably, setting up first with said client terminal also comprises before being connected:
Receive the attribute information that said client terminal sends;
Whether the attribute information of verifying said client terminal is legal attribute information;
After the attribute information of the said client terminal of checking is legal, notifies said server end and said client terminal to set up said first and be connected.
Preferably, also comprise before receiving the attribute information that said client terminal sends:
Receive the connection request that said client terminal sends, set up second with said client terminal and be connected.
Preferably, said first connection that is connected to based on active management technology AMT.
The said technical scheme of the embodiment of the invention is stored in the kernel mirror image file of the system in the client terminal through the startup boot guiding of server; No longer need the engineer to safeguard the client terminal that breaks down to the doorstep; Supporting CD media system need be provided yet; Reduce cost, improved user experience.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art; To do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below; Obviously, the accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills; Under the prerequisite of not paying creative work property, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the structural representation of a kind of long distance service system first embodiment of the present invention;
Fig. 2 is the structural representation of a kind of server first embodiment of the present invention;
Fig. 3 is the schematic flow sheet of a kind of remote service method first embodiment of the present invention.
Embodiment
To combine the accompanying drawing in the embodiment of the invention below, the technical scheme in the embodiment of the invention is carried out clear, intactly description, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills are not making the every other embodiment that is obtained under the creative work prerequisite, all belong to the scope of the present invention's protection.
Need to prove; In order better to describe the technical scheme of various embodiments of the present invention; In following each embodiment, said client terminal all is that example describes with the computer, it will be appreciated by those skilled in the art that; Said client terminal is not limited only to computer, can also be other electronic equipment such as projecting apparatus, printer.
With reference to Fig. 1, Fig. 2, Fig. 1 shows the structural representation of a kind of long distance service system first embodiment of the present invention.Said long distance service system 100 comprises client 110 and server end 120, and said client 110 comprises at least one client terminal 111, and said server end 120 comprises first server 121.
Said first server 121 comprises:
Said system can be various operating systems or rescue systems such as Windows, Linux, and the present invention does not limit this.
Preferably, said first server 121 is set up with said client terminal 111 and is connected based on active management technology AMT, and sets up IDER (a kind of application in the active management technology).
Said performance element 230 load operating on client terminal 111 is stored in the startup boot of the system in said first memory cell 210; Through the startup boot guiding kernel mirror image file start of said system, said kernel mirror image file ISO is stored in the said client terminal 111.
Said first server 121 can be stored in the kernel mirror image file ISO of the system in the said client terminal 111 through the startup boot of said IDER loading system on client terminal 111 through the startup boot guiding of said system.
Said client terminal 111 comprises:
Second memory cell is used to store the kernel mirror image file of said system.
The kernel mirror image file ISO of said system can be stored in the hidden partition of client terminal 111.
Said server end 120 can also comprise second server 122, and said second server 122 comprises:
Receiving element is used to receive the attribute information that said client terminal 111 sends.
Said attribute information can be the type information of client terminal 111, the purchase date and time information of client terminal 111 etc.
Authentication unit is used to verify whether the attribute information of said client terminal 111 is legal attribute information.
Whether like the authenticating computer model is our company, and whether the service date expires or the like.
Notification unit is used for after said authentication unit verifies that the attribute information of said client terminal 111 is legal, notifying said first server 121 and said client terminal 111 to set up said first and being connected.
If computer model is our company, the service date does not expire, and the attribute information of then said client terminal 111 is legal, otherwise is illegal.
Said client terminal 111 can also comprise:
Second linkage unit is used to send connection request to said second server 122, sets up second with said second server 122 and is connected.
After client terminal 111 breaks down; The user can trigger remote assistance through specific keys on the keyboard or key combination; Request server provides remote service; Send connection request to said second server 122, set up second with said second server 122 and be connected, said second connection can be that CIRA (ClientInitiated Remote Access) connects or other connected mode.
Transmitting element is used for connecting attribute information to the said second server 122 of setting up the said client terminal 111 of back transmission said second.
Need to prove; In embodiments of the present invention; Said first server 121 can be accomplished by a server on the physical significance with the function of said second server 122; Also can by two independently server accomplish respectively, can not only be defined as said first server 121 and said second server 122 and be fully independently two these technical schemes of server.
When subscriber computer breaks down; The user can trigger remote assistance through specific keys on the keyboard or key combination; Request server provides remote service; Subscriber computer at first connects with authentication server (second server); The attribute information (like computer model information, purchase date and time information etc.) of computer is sent to said second server, verifies by said second server whether said attribute information is the attribute information of legal (whether like computer model is our company, and whether the service date expires or the like); Said second server verifies that the attribute information of said computer is behind the legal attribute information; Notify first server and client computer to set up, restart said client computer, on said client computer, load the startup boot of said system by said first server based on being connected of active management technology AMT; Be stored in the kernel mirror image file of the system in the said client computer through the startup boot guiding of said system, thereby accomplish providing of remote service.
The said technical scheme of the embodiment of the invention is stored in the kernel mirror image file of the system in the client terminal through the startup boot guiding of server; No longer need the engineer to safeguard the client terminal that breaks down to the doorstep; Supporting CD media system need be provided yet; Reduce cost, improved user experience.
With reference to Fig. 2, show the structural representation of a kind of server first embodiment of the present invention.Said server 200 comprises:
With reference to Fig. 3, show the schematic flow sheet of a kind of remote service method first embodiment of the present invention.Remote service method according to the invention is applied in the long distance service system 100, and said long distance service system 100 comprises client 110 and server end 120, and said client 110 comprises at least one client terminal 111.
Said remote service method comprises:
Step S310, set up first with client terminal and be connected.
Preferably, after setting up said first connection, restart said client terminal.
Step S320, on said client terminal the startup boot of loading system, be stored in the kernel mirror image file of the system in the said client terminal through the startup boot guiding of said system.
Wherein, the startup boot of said system is stored in said server end.
Wherein, before said step S310, can also comprise:
The attribute information that step S330, the said client terminal of reception send.
Whether the attribute information of step S340, the said client terminal of checking is legal attribute information.
After the attribute information of the said client terminal of checking is legal, notify said server end and said client terminal to set up said first and be connected, get into said step S310.
Need to prove that the said method embodiment of Fig. 3 is corresponding with the said system embodiment of Fig. 1, therefore, the part of in method embodiment, not describing in detail, the description of relevant portion gets final product among the reference system embodiment.
The said technical scheme of the embodiment of the invention is stored in the kernel mirror image file of the system in the client terminal through the startup boot guiding of server; No longer need the engineer to safeguard the client terminal that breaks down to the doorstep; Supporting CD media system need be provided yet; Reduce cost, improved user experience.
One of ordinary skill in the art will appreciate that; Realize that all or part of step in the foregoing description method is to instruct relevant hardware to accomplish through program; Described program can be stored in the computer read/write memory medium, and this program comprises the step like above-mentioned method embodiment when carrying out; Described storage medium; As: magnetic disc, CD, read-only storage memory body (Read-Only Memory, ROM) or at random store memory body (Random Access Memory, RAM) etc.In each method embodiment of the present invention; The sequence number of said each step can not be used to limit the sequencing of each step; For those of ordinary skills, under the prerequisite of not paying creative work property, the priority of each step is changed also within protection scope of the present invention.
The above is merely preferred embodiment of the present invention, and is in order to restriction the present invention, not all within spirit of the present invention and principle, any modification of being done, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a long distance service system is characterized in that, comprises the client and server end, and said client comprises at least one client terminal, and said server end comprises first server;
Said first server comprises:
First memory cell is used for the startup boot of storage system;
First linkage unit is used for setting up first with said client terminal and is connected;
Performance element is used on said client terminal loading the startup boot of said system, is stored in the kernel mirror image file of the system in the said client terminal through the startup boot guiding of said system;
Said client terminal comprises:
Second memory cell is used to store the kernel mirror image file of said system.
2. long distance service system according to claim 1 is characterized in that said server end also comprises second server, and said second server comprises:
Receiving element is used to receive the attribute information that said client terminal sends;
Authentication unit is used to verify whether the attribute information of said client terminal is legal attribute information;
Notification unit is used for after said authentication unit verifies that the attribute information of said client terminal is legal, notifying said first server and said client terminal to set up said first and being connected;
Said client terminal also comprises:
Second linkage unit is used to send connection request to said second server, sets up second with said second server and is connected;
Transmitting element is used for connecting attribute information to the said second server of setting up the said client terminal of back transmission said second.
3. long distance service system according to claim 2 is characterized in that, said first connection that be connected to based on active management technology AMT; Said second is connected to the user initiates remote access CIRA connection.
4. a server is characterized in that, comprising:
First memory cell is used for the startup boot of storage system;
First linkage unit is used for setting up first with said client terminal and is connected;
Performance element is used on said client terminal loading the startup boot of said system, is stored in the kernel mirror image file of the system in the said client terminal through the startup boot guiding of said system.
5. server according to claim 4 is characterized in that, said first connection that be connected to based on active management technology AMT.
6. a remote service method is characterized in that, is applied in the long distance service system, and said long distance service system comprises the client and server end, and said client comprises at least one client terminal, and said remote service method comprises:
Setting up first with said client terminal is connected;
The startup boot of loading system on said client terminal, the startup boot guiding through said system is stored in the kernel mirror image file of the system in the said client terminal.
7. remote service method according to claim 6 is characterized in that, the startup boot of said system is stored in said server end.
8. remote service method according to claim 7 is characterized in that, sets up first with said client terminal and also comprises before being connected:
Receive the attribute information that said client terminal sends;
Whether the attribute information of verifying said client terminal is legal attribute information;
After the attribute information of the said client terminal of checking is legal, notifies said server end and said client terminal to set up said first and be connected.
9. remote service method according to claim 8 is characterized in that, also comprises before receiving the attribute information that said client terminal sends:
Receive the connection request that said client terminal sends, set up second with said client terminal and be connected.
10. according to each described remote service method of claim 6 to 9, it is characterized in that said first connection that be connected to based on active management technology AMT.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010102869850A CN102404303A (en) | 2010-09-17 | 2010-09-17 | Remote service method, remote service system and server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010102869850A CN102404303A (en) | 2010-09-17 | 2010-09-17 | Remote service method, remote service system and server |
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| CN102404303A true CN102404303A (en) | 2012-04-04 |
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| CN2010102869850A Pending CN102404303A (en) | 2010-09-17 | 2010-09-17 | Remote service method, remote service system and server |
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Cited By (9)
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| CN103944923A (en) * | 2014-05-14 | 2014-07-23 | 沈文策 | Network information processing system and method |
| CN104301160A (en) * | 2014-11-18 | 2015-01-21 | 成都远为天胜科技有限公司 | Automatic recovery method for network fault |
| CN104320289A (en) * | 2014-11-18 | 2015-01-28 | 成都远为天胜科技有限公司 | System with automatic network failure recovery function |
| CN104333471A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining method |
| CN104333472A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining system |
| WO2016065919A1 (en) * | 2014-10-31 | 2016-05-06 | 中兴通讯股份有限公司 | Method for transmitting configuration information, mobile terminal and device management server as well as storage medium |
| CN106250139A (en) * | 2016-07-28 | 2016-12-21 | 湖南汇网通信息技术有限公司 | Startup method based on lucidification disposal intelligent terminal, system and intelligent self-service system |
| CN109086080A (en) * | 2017-06-12 | 2018-12-25 | 丰田自动车株式会社 | Information processing method, information processing unit, program and recording medium |
| CN112887503A (en) * | 2021-01-13 | 2021-06-01 | 珠海奔图电子有限公司 | Image forming device, server, system and method |
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Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103944923A (en) * | 2014-05-14 | 2014-07-23 | 沈文策 | Network information processing system and method |
| WO2016065919A1 (en) * | 2014-10-31 | 2016-05-06 | 中兴通讯股份有限公司 | Method for transmitting configuration information, mobile terminal and device management server as well as storage medium |
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| CN104301160A (en) * | 2014-11-18 | 2015-01-21 | 成都远为天胜科技有限公司 | Automatic recovery method for network fault |
| CN104320289A (en) * | 2014-11-18 | 2015-01-28 | 成都远为天胜科技有限公司 | System with automatic network failure recovery function |
| CN104333471A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining method |
| CN104333472A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining system |
| CN106250139A (en) * | 2016-07-28 | 2016-12-21 | 湖南汇网通信息技术有限公司 | Startup method based on lucidification disposal intelligent terminal, system and intelligent self-service system |
| CN106250139B (en) * | 2016-07-28 | 2019-09-13 | 湖南新云网科技有限公司 | Starting method, system and intelligent self-service system based on lucidification disposal intelligent terminal |
| CN109086080A (en) * | 2017-06-12 | 2018-12-25 | 丰田自动车株式会社 | Information processing method, information processing unit, program and recording medium |
| CN109086080B (en) * | 2017-06-12 | 2021-07-20 | 丰田自动车株式会社 | Information processing method, information processing apparatus, program, and recording medium |
| CN112887503A (en) * | 2021-01-13 | 2021-06-01 | 珠海奔图电子有限公司 | Image forming device, server, system and method |
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Application publication date: 20120404 |