CN103812694A - Complaint hotspot monitoring and analyzing system and method based on ArcGIS gridding - Google Patents
Complaint hotspot monitoring and analyzing system and method based on ArcGIS gridding Download PDFInfo
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- CN103812694A CN103812694A CN201410034329.XA CN201410034329A CN103812694A CN 103812694 A CN103812694 A CN 103812694A CN 201410034329 A CN201410034329 A CN 201410034329A CN 103812694 A CN103812694 A CN 103812694A
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Abstract
The invention discloses a complaint hotspot monitoring and analyzing system and method based on ArcGIS gridding. The system comprises a Web server access internet, an interface server, an ArcGIS server, a database server and a short message gateway, wherein the Web server access internet is used for collecting complaint requests of users through a network and feeding back complaint processing results to the users, the interface server is connected with a mobile communication network and used for inquiring and receiving warning information or abnormal performance data information of the mobile communication network, the ArcGIS server divides an electronic map of a coverage area of the mobile communication network into a plurality of sub-areas, monitors the sub-areas and comprehensively analyzes complaint in each sub-area by the aid of gridding technology, the database server stores the electronic map, base station information, the warning information and engineering cut-over data, and the short message gateway is used for transmitting results obtained by gridding analysis of the ArcGIS server to relevant maintainers in the form of short messages. The coverage quality of the mobile communication network can be improved, and user experience is improved.
Description
Technical field
The present invention relates to mobile communication network optimization technology, relate in particular to a kind of complaint focus monitor and analysis system and method thereof based on ArcGIS gridding.
Background technology
Network coverage quality is the lifeline of mobile communication, how to guarantee that mobile network covers and high-quality service is provided is the current major issue facing of mobile communication.
Mobile contact staff is in the time receiving user about the complaint of mobile network quality; conventionally can initiate to complain work order, send the solution to network department, because quantity is larger; network maintenance staff cannot complain problem to process in time to each network, and also cannot effectively solve the situation that large area is complained.
Adopt existing network interface and method for monitoring network to go to solve the quality problems that mobile network covers, exist complaint amount high, need to adopt the manual type wasting time and energy to go the trouble solving, and exist complaint hot issue to be difficult to rapid feedback, cause user to experience the drawback of decline.
How can solve timely and effectively numerous users' complaint problem, thereby to improve to a greater extent user's experience, this is the technical problem that improves the network coverage, network coverage quality, is also a current problem of needing solution badly.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of complaint focus monitor and analysis system and method thereof based on ArcGIS gridding, by the positioning describing to customer complaint place, recycling ArcGIS gridding technology, find in time user's complaint hot spot region, and analyze the weak covering in this region, the information such as base station service quit alarm or engineering cutover, thereby feedback causes the technical reason of customer complaint in time, and notify person skilled to remove barriers rapidly, improve network coverage quality, and promoted user experience.
For achieving the above object, technical scheme of the present invention is achieved in that
A complaint focus monitor and analysis system based on ArcGIS gridding, mainly comprises the Web server connected by communication network, ArcGIS server, interface server, Short Message Service Gateway and database server; Wherein,
Web server accessing Internet, for collecting user's complaint request and the result to this complaint of user feedback by network;
Interface server is connected with mobile communications network, is used for inquiring about and receiving warning information or the anomalous performance data message of mobile communications network;
ArcGIS server, is divided into some subregions by the electronic chart of mobile communications network overlay area, monitors described subregion, and uses gridding technology comprehensively to analyze the complaint in every sub regions;
Database server, stores electronic chart, base station information, warning information and engineering cutover data;
Short Message Service Gateway, for sending to related maintenance personnel by carry out the result that gridding analysis obtains through described ArcGIS server with the form of short message.
The monitoring of complaint focus and an analytical method based on ArcGIS gridding, the method comprises:
A, recording user complain the GIS-Geographic Information System in place to describe;
B, the electronic chart in described customer complaint place is carried out to ArcGIS gridding analysis;
C, described electronic chart subregion is monitored in real time;
D, complain the electronic chart subregion in place to carry out labor to containing, analyze and cause the reason of complaint and judge, obtain judged result and preserve;
E, by Short Message Service Gateway, the described reason of complaint and the judged result of causing sent to related maintenance personnel with short message form, or notify responsible person concerned with the form that distributes work order.
Wherein, described in step B, the electronic chart in customer complaint place is carried out to ArcGIS gridding analysis, be specially: utilize ArcGIS gridding technology, the electronic chart of mobile communications network overlay area is divided into the subregion of several N*N, records and add up the customer complaint quantity in described every sub regions.
Step B further comprises: adopt the color that represents different stage, according to customer complaint quantity in subregion, described subregion is played up according to different colours, intuitively to present the customer complaint quantity in every sub regions.
Described in step D, labor is carried out in electronic chart subregion, is specially:
D1, judge that whether described complaint focus is due to weak covering, if so, reply client according to the explanation bore one of recording, otherwise, execution step D2;
D2, judge that whether complain focus is due to base station fault, if so, reply client according to the explanation bore two of recording, otherwise, execution step D3;
D3, judge that whether complain focus is due to engineering cutover, if so, reply client according to the explanation bore three of recording, otherwise, execution step D4;
D4, rise singly turn by background process, carry out failure reason analysis and obtain tentatively judging conclusion.
Complaint focus monitor and analysis system and method thereof based on ArcGIS gridding provided by the present invention, has the following advantages:
This inventive method adopts based on ArcGIS gridding technology, by electronic chart is divided and is identified, user's complaint place is positioned to description, can find in time and feedback user complaint hot spot region in conjunction with ArcGIS gridding technology, and the region of causing complaint is analyzed, as information such as the weak covering in region, base station service quit alarm or engineering cutovers, cause complaining thereby can find in time the reason forming, and then deal with problems, improve the coverage rate of network and the service quality of lifting network.
Accompanying drawing explanation
Fig. 1 is the complaint focus monitor and analysis system configuration diagram based on ArcGIS gridding of the embodiment of the present invention;
Fig. 2 is the monitoring of complaint focus and analytical method flow chart based on ArcGIS gridding of the embodiment of the present invention;
Fig. 3 is that analysis of central issue area schematic is complained in gridding shown in Fig. 2;
Fig. 4 is that analysis of central issue process flow diagram is complained in gridding shown in Fig. 2.
Embodiment
Below in conjunction with accompanying drawing and embodiments of the invention, complaint focus monitor and analysis system and the method thereof based on ArcGIS gridding of the present invention is described in further detail.
Fig. 1 is the complaint focus monitor and analysis system configuration diagram based on ArcGIS gridding of the embodiment of the present invention.As shown in Figure 1, this system mainly comprises the Web server connected by communication network, ArcGIS server, interface server, Short Message Service Gateway and database server.Wherein:
Web server accessing Internet, for collecting user's complaint request and the result to this complaint of user feedback by network;
Interface server is connected with mobile communications network, is used for inquiring about and receiving the information such as warning information or anomalous performance data of mobile communications network.
ArcGIS server, is divided into some subregions by the electronic chart of mobile communications network overlay area, monitors described subregion, and uses gridding technology comprehensively to analyze the complaint in every sub regions.Here, described ArcGIS is a kind of GIS-Geographic Information System of collecting, organize, manage, analyze, propagating and distribute (GIS) Software tool.
Database server, stores the various data such as electronic chart, base station information, warning information and engineering cutover.
Short Message Service Gateway, for sending to related maintenance personnel by carry out the result that gridding analysis obtains through described ArcGIS server with forms such as short messages.
Fig. 2 is the monitoring of complaint focus and analytical method flow chart based on ArcGIS gridding of the embodiment of the present invention.As shown in Figure 2, the method comprises:
Step 21: recording user complains the GIS-Geographic Information System (GIS) in place to describe.
Step 22: the electronic chart in the place (containing focus) to customer complaint carries out ArcGIS gridding analysis.Fig. 3 is the electronic chart analyzed area schematic diagram that focus is complained in gridding of the present invention.In the present embodiment, utilize ArcGIS gridding technology, the electronic chart of mobile communications network overlay area is divided into several subregions of 300*300, analyze the complaint quantity in each described subregion, and utilization represents the color of different stage, play up as colors such as blood orange champacs, present the complaint quantity in every sub regions with intuitionistic form.As shown in Figure 3, while supposing that complaint quantity in subregion exceedes 10, by this subregion red display, and establish this subregion for complaining region occurred frequently, that is complain hot spot region.Remaining subregion, according to complain quantity number, also adopt similar fashion to present complaint quantity.
Step 23: electronic chart subregion is monitored in real time.
Step 24: complain the electronic chart subregion in place (focus) to carry out labor to containing, cause the reason of complaint and judge as analyzed.Please refer to Fig. 3.
Step 25: the reason that causes complaint and the judged result that obtain are saved in database.
Step 26: by Short Message Service Gateway, the described reason of complaint and the judged result of causing sent to related maintenance personnel with short message form, or notify responsible person concerned with the form that distributes work order.
Further, can also comprise step 27: after the problem such as reason that causes complaint is got rid of, get in touch with client by Web server and pay a return visit.
Fig. 4 is that analysis of central issue process flow diagram is complained in gridding shown in Fig. 2.As shown in Figure 4, described in above-mentioned steps 24, the process of complaining focus to carry out labor is comprised the steps:
Step 241: judge that whether complain focus is due to weak covering, if so, reply client according to the explanation bore one of recording, otherwise, execution step 242.
Step 242: judge that whether complain focus is due to base station fault, if so, reply client according to the explanation bore two of recording, otherwise, execution step 243.
Step 243: judge that whether complain focus is due to engineering cutover, if so, reply client according to the explanation bore three of recording, otherwise, execution step 244.
Step 244: rise and singly turn by background process, carry out failure reason analysis and obtain tentatively judging conclusion.
The above, be only preferred embodiment of the present invention, is not intended to limit protection scope of the present invention.
Claims (5)
1. the complaint focus monitor and analysis system based on ArcGIS gridding, is characterized in that, mainly comprises the Web server connected by communication network, ArcGIS server, interface server, Short Message Service Gateway and database server; Wherein,
Web server accessing Internet, for collecting user's complaint request and the result to this complaint of user feedback by network;
Interface server is connected with mobile communications network, is used for inquiring about and receiving warning information or the anomalous performance data message of mobile communications network;
ArcGIS server, is divided into some subregions by the electronic chart of mobile communications network overlay area, monitors described subregion, and uses gridding technology comprehensively to analyze the complaint in every sub regions;
Database server, stores electronic chart, base station information, warning information and engineering cutover data;
Short Message Service Gateway, for sending to related maintenance personnel by carry out the result that gridding analysis obtains through described ArcGIS server with the form of short message.
2. the monitoring of the complaint focus based on ArcGIS gridding and an analytical method, is characterized in that, the method comprises:
A, recording user complain the GIS-Geographic Information System in place to describe;
B, the electronic chart in described customer complaint place is carried out to ArcGIS gridding analysis;
C, described electronic chart subregion is monitored in real time;
D, complain the electronic chart subregion in place to carry out labor to containing, analyze and cause the reason of complaint and judge, obtain judged result and preserve;
E, by Short Message Service Gateway, the described reason of complaint and the judged result of causing sent to related maintenance personnel with short message form, or notify responsible person concerned with the form that distributes work order.
3. the complaint focus based on ArcGIS gridding is monitored and analytical method according to claim 2, it is characterized in that, described in step B, the electronic chart in customer complaint place is carried out to ArcGIS gridding analysis, be specially: utilize ArcGIS gridding technology, the electronic chart of mobile communications network overlay area is divided into the subregion of several N*N, records and add up the customer complaint quantity in described every sub regions.
4. the complaint focus based on ArcGIS gridding is monitored and analytical method according to claim 3, it is characterized in that, step B further comprises: adopt the color that represents different stage, according to customer complaint quantity in subregion, described subregion is played up according to different colours, intuitively to present the customer complaint quantity in every sub regions.
5. the complaint focus based on ArcGIS gridding monitoring and analytical method according to claim 2, is characterized in that, labor is carried out in electronic chart subregion described in step D, is specially:
D1, judge that whether described complaint focus is due to weak covering, if so, reply client according to the explanation bore one of recording, otherwise, execution step D2;
D2, judge that whether complain focus is due to base station fault, if so, reply client according to the explanation bore two of recording, otherwise, execution step D3;
D3, judge that whether complain focus is due to engineering cutover, if so, reply client according to the explanation bore three of recording, otherwise, execution step D4;
D4, rise singly turn by background process, carry out failure reason analysis and obtain tentatively judging conclusion.
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| CN105205577A (en) * | 2014-06-20 | 2015-12-30 | 国家电网公司 | Regional customer service work order detailed analysis method |
| CN106789283A (en) * | 2016-12-28 | 2017-05-31 | 成都网丁科技有限公司 | A kind of Internet service quality perceives analysis system |
| CN109073394A (en) * | 2016-03-31 | 2018-12-21 | 赫尔环球有限公司 | Definition to one or more gateways that the navigation data set for the map for indicating least partially overlapped geographic area is linked |
| CN110401549A (en) * | 2018-04-24 | 2019-11-01 | 中国移动通信集团广东有限公司 | Internet user complains scene retrogressive method, apparatus and system |
| CN110458457A (en) * | 2019-08-13 | 2019-11-15 | 深圳航天智慧城市系统技术研究院有限公司 | Based on Urban Event actively acquisition with citizen report compared with pair gridding wire examination method, system, device and storage medium |
| CN110769497A (en) * | 2018-07-24 | 2020-02-07 | 中国移动通信集团浙江有限公司 | Complaint hotspot generation method and device of wireless network |
| CN113554363A (en) * | 2021-09-23 | 2021-10-26 | 国网江苏省电力有限公司营销服务中心 | Power customer service work order processing method and system based on grid system monitoring |
| CN113726582A (en) * | 2021-09-17 | 2021-11-30 | 中国联合网络通信集团有限公司 | Analysis method, device, equipment and storage medium of mobile network |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105205577A (en) * | 2014-06-20 | 2015-12-30 | 国家电网公司 | Regional customer service work order detailed analysis method |
| CN109073394A (en) * | 2016-03-31 | 2018-12-21 | 赫尔环球有限公司 | Definition to one or more gateways that the navigation data set for the map for indicating least partially overlapped geographic area is linked |
| CN106789283A (en) * | 2016-12-28 | 2017-05-31 | 成都网丁科技有限公司 | A kind of Internet service quality perceives analysis system |
| CN110401549A (en) * | 2018-04-24 | 2019-11-01 | 中国移动通信集团广东有限公司 | Internet user complains scene retrogressive method, apparatus and system |
| CN110769497A (en) * | 2018-07-24 | 2020-02-07 | 中国移动通信集团浙江有限公司 | Complaint hotspot generation method and device of wireless network |
| CN110769497B (en) * | 2018-07-24 | 2021-05-11 | 中国移动通信集团浙江有限公司 | Complaint hotspot generation method and device of wireless network |
| CN110458457A (en) * | 2019-08-13 | 2019-11-15 | 深圳航天智慧城市系统技术研究院有限公司 | Based on Urban Event actively acquisition with citizen report compared with pair gridding wire examination method, system, device and storage medium |
| CN113726582A (en) * | 2021-09-17 | 2021-11-30 | 中国联合网络通信集团有限公司 | Analysis method, device, equipment and storage medium of mobile network |
| CN113726582B (en) * | 2021-09-17 | 2022-09-13 | 中国联合网络通信集团有限公司 | Analysis method, device, equipment and storage medium of mobile network |
| CN113554363A (en) * | 2021-09-23 | 2021-10-26 | 国网江苏省电力有限公司营销服务中心 | Power customer service work order processing method and system based on grid system monitoring |
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