CN104217039A - 一种将电话对话实时记录并转化陈述句的方法和系统 - Google Patents
一种将电话对话实时记录并转化陈述句的方法和系统 Download PDFInfo
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- CN104217039A CN104217039A CN201410532617.8A CN201410532617A CN104217039A CN 104217039 A CN104217039 A CN 104217039A CN 201410532617 A CN201410532617 A CN 201410532617A CN 104217039 A CN104217039 A CN 104217039A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/12—Use of codes for handling textual entities
- G06F40/151—Transformation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/205—Parsing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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Priority Applications (1)
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CN201410532617.8A CN104217039B (zh) | 2014-10-10 | 2014-10-10 | 一种将电话对话实时记录并转化陈述句的方法和系统 |
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CN201410532617.8A CN104217039B (zh) | 2014-10-10 | 2014-10-10 | 一种将电话对话实时记录并转化陈述句的方法和系统 |
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CN104217039A true CN104217039A (zh) | 2014-12-17 |
CN104217039B CN104217039B (zh) | 2017-12-29 |
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Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104462027A (zh) * | 2015-01-04 | 2015-03-25 | 王美金 | 一种实时将陈述句进行半人工标准化处理的方法和系统 |
CN106486114A (zh) * | 2015-08-28 | 2017-03-08 | 株式会社东芝 | 改进语言模型的方法和装置以及语音识别方法和装置 |
CN108364653A (zh) * | 2018-02-12 | 2018-08-03 | 王磊 | 语音数据处理方法及处理装置 |
CN110266900A (zh) * | 2019-06-11 | 2019-09-20 | 平安科技(深圳)有限公司 | 客户意图的识别方法、装置及客服系统 |
CN110364154A (zh) * | 2019-07-30 | 2019-10-22 | 深圳市沃特沃德股份有限公司 | 语音实时转换成文本的方法、装置、计算机设备及存储介质 |
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JP2010020420A (ja) * | 2008-07-08 | 2010-01-28 | Omron Corp | 会話文解析方法、会話文解析装置、会話文解析プログラム、および、コンピュータ読取り可能記録媒体 |
CN101655837A (zh) * | 2009-09-08 | 2010-02-24 | 北京邮电大学 | 一种对语音识别后文本进行检错并纠错的方法 |
KR100986971B1 (ko) * | 2009-04-14 | 2010-10-11 | 주식회사 루키스 | 통화 내용 녹취 서비스 방법 및 그 시스템 |
CN102447782A (zh) * | 2011-10-21 | 2012-05-09 | 于梦媛 | 一种能够在通话中实时呈现通话内容的电话终端 |
CN102708863A (zh) * | 2011-03-28 | 2012-10-03 | 德信互动科技(北京)有限公司 | 语音对话设备、系统、及语音对话实现方法 |
CN103366741A (zh) * | 2012-03-31 | 2013-10-23 | 盛乐信息技术(上海)有限公司 | 语音输入纠错方法及系统 |
CN103888581A (zh) * | 2014-03-28 | 2014-06-25 | 深圳市中兴移动通信有限公司 | 一种通信终端及其记录通话信息的方法 |
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2014
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EP1172990A1 (en) * | 2000-07-14 | 2002-01-16 | TELEFONAKTIEBOLAGET L M ERICSSON (publ) | Authorization method for recording information exchanged between telecommunications devices |
CN101238508A (zh) * | 2005-08-05 | 2008-08-06 | 微软公司 | 使用备选列表重述错误识别的词语 |
JP2010020420A (ja) * | 2008-07-08 | 2010-01-28 | Omron Corp | 会話文解析方法、会話文解析装置、会話文解析プログラム、および、コンピュータ読取り可能記録媒体 |
KR100986971B1 (ko) * | 2009-04-14 | 2010-10-11 | 주식회사 루키스 | 통화 내용 녹취 서비스 방법 및 그 시스템 |
CN101655837A (zh) * | 2009-09-08 | 2010-02-24 | 北京邮电大学 | 一种对语音识别后文本进行检错并纠错的方法 |
CN102708863A (zh) * | 2011-03-28 | 2012-10-03 | 德信互动科技(北京)有限公司 | 语音对话设备、系统、及语音对话实现方法 |
CN102447782A (zh) * | 2011-10-21 | 2012-05-09 | 于梦媛 | 一种能够在通话中实时呈现通话内容的电话终端 |
CN103366741A (zh) * | 2012-03-31 | 2013-10-23 | 盛乐信息技术(上海)有限公司 | 语音输入纠错方法及系统 |
CN103888581A (zh) * | 2014-03-28 | 2014-06-25 | 深圳市中兴移动通信有限公司 | 一种通信终端及其记录通话信息的方法 |
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倪茂树: ""基于语义理解的观点评论挖掘研究"", 《中国优秀硕士学位论文全文数据库 信息科技辑》 * |
刘天白 等: ""银行试水大数据时代"", 《银行家》 * |
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Cited By (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN104462027A (zh) * | 2015-01-04 | 2015-03-25 | 王美金 | 一种实时将陈述句进行半人工标准化处理的方法和系统 |
CN106486114A (zh) * | 2015-08-28 | 2017-03-08 | 株式会社东芝 | 改进语言模型的方法和装置以及语音识别方法和装置 |
CN108364653A (zh) * | 2018-02-12 | 2018-08-03 | 王磊 | 语音数据处理方法及处理装置 |
CN110266900A (zh) * | 2019-06-11 | 2019-09-20 | 平安科技(深圳)有限公司 | 客户意图的识别方法、装置及客服系统 |
CN110364154A (zh) * | 2019-07-30 | 2019-10-22 | 深圳市沃特沃德股份有限公司 | 语音实时转换成文本的方法、装置、计算机设备及存储介质 |
CN110364154B (zh) * | 2019-07-30 | 2022-04-22 | 深圳市沃特沃德信息有限公司 | 语音实时转换成文本的方法、装置、计算机设备及存储介质 |
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Publication number | Publication date |
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CN104217039B (zh) | 2017-12-29 |
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