CN104134149A - Electronic commerce system based on instant messaging application and realization method - Google Patents
Electronic commerce system based on instant messaging application and realization method Download PDFInfo
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- CN104134149A CN104134149A CN201410357856.4A CN201410357856A CN104134149A CN 104134149 A CN104134149 A CN 104134149A CN 201410357856 A CN201410357856 A CN 201410357856A CN 104134149 A CN104134149 A CN 104134149A
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Abstract
The invention discloses an electronic commerce system based on instant messaging application and a realization method. The realization method is characterized by comprising the following steps: a self-service selling client side (3) establishes a local commodity public information database and a commodity and user relationship database; a first instant messaging client side establishes a local commodity experience database; the first instant messaging client side sends an instruction message to the self-service selling client side (3); the self-service selling client side (3) identifies the instruction message; automatic response is carried out or an instruction is sent to a dialogue bridge to form a dialogue bridging list, and the instruction message is forwarded; and a responder of a second instant messaging client side sends the instruction message to the self-service selling client side (3), and meanwhile, locality notifies a user by bells or indicator lights.
Description
Technical field
The present invention relates to networking technology area, particularly a kind of e-commerce system and implementation method based on instant messaging application.
Background technology
Instant messaging is a kind of business of the instant interchange message based on internet.It is a kind of Terminal Service, allows two people or many people to use the instant transmission message language in networking, archives, voice to exchange with video.Instant messaging is divided into enterprise instant communication and website instant messaging by use, can be divided into again mobile telephone instant communication and PC instant messaging according to the object loading, and mobile telephone instant communication representative is note, website, video instant communication.At present, as the instant messaging application software such as micro-letter, QQ are universal.By Instant Messenger (IM) software, there is the advantage of the number of ways combinations such as communication at any time, picture and text, audio frequency and video.
At present, the pattern that ecommerce adopts adopts the mode of website to carry out more.Although part Instant Messenger (IM) software has also realized shopping function, reality is also that the form by webpage and server realizes, by embedding the webpage of e-commerce platform or the hyperlink of server realizes in Instant Messenger (IM) software.In addition, the store of existing ecommerce or shop, only have fixing some customer services for buyer's service of providing advice.Often exist customer service not online, or reply problem not in time, bring offending shopping to experience to client.
Summary of the invention
Object of the present invention proposes a kind of e-commerce system and implementation method based on instant messaging application, it is by creating commodity public information data storehouse, commodity and user relationship data storehouse and commodity experience database at mobile terminal, make each user who has bought commodity become the sale customer service of these commodity, solve customer service and reply problem not in time; Break away from traditional mode that webpage or server carry out ecommerce of passing through simultaneously, realized the e-commerce technology pattern that relies on Instant Messenger (IM) software.
The present invention is achieved by the following scheme:
A kind of e-commerce system based on instant messaging application, comprise more than one instant communication client, immediate communication platform, self-help selling client 3, instant communication client and self-help selling client 3 are arranged on mobile terminal, and realize instant messaging by immediate communication platform, it is characterized in that, instant communication client comprises instant messaging module, question-and-answer game apparatus, self-service responder module, pays bridge and local commodity experience database.Wherein: instant messaging module for realizing between instant communication client by immediate communication platform, the instant messaging of instant communication client and self-help selling client 3; Question-and-answer game apparatus, for sending and race to be the first to answer a question command information to self-help selling client 3, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously; Self-service responder module, for obtain the experience data of these commodity from local goods experience data storehouse, is sent to the first instant communication client after the page is replied in generation; Pay bridge for identification and response and commodity purchasing and payment instruction, create instant communication client in the payment bridge joint of self-help selling client 3; Commodity are experienced database for storing the real image of commodity, video, use gains in depth of comprehension, the evaluating data that user buys, and interrelated.
In addition, self-help selling client 3 comprises: instant messaging module, for realize the instant messaging of self-help selling client 3 and instant communication client by immediate communication platform; Self-service responder module, for inquiring about commodity public information data storehouse, obtains the commodity data Information generation relevant to this directive statement and replys the page, and be sent to instant communication client; Dialogue bridge, for inquiring about commodity and user relationship data storehouse, obtains the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client in inventory; Generate dialogue bridge joint command information and be sent to immediate communication platform, making the first instant communication client set up direct dialogue with the second instant communication client and be connected; Buy with payment module and be used for identification and response and commodity purchasing and payment instruction, complete delivery operation; Commodity public information data storehouse, for storing the public information data of each commodity; Commodity and user relationship data storehouse, for storing the user data of having bought commodity, and data-mapping relation between user and commodity.
Based on an implement business EC method for instant messaging application, it is characterized in that, comprise the steps:
A). self-help selling client 3 creates local commodity public information data storehouse, commodity and user relationship data storehouse;
B). instant communication client creates local commodity and experiences database;
C). self-help selling client 3 is identified the command information from the first instant communication client, if format directive statement, inquire about commodity public information data storehouse, obtain the commodity data Information generation relevant to this directive statement and reply the page, and be sent to the first instant communication client; If unformatted directive statement or commodity public information data storehouse do not exist the commodity data information relevant to this directive statement, command information is delivered to dialogue bridge;
D). dialogue bridge inquiry commodity and the user relationship data storehouse of self-help selling client 3, obtain the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client in inventory;
E). the second instant communication client receives the command information forwarding from self-help selling client 3, is sent and races to be the first to answer a question command information to self-help selling client 3 by built-in question-and-answer game apparatus, and user is notified by the tinkle of bells or pilot lamp in this locality simultaneously;
F). self-help selling client 3 is generated dialogue bridge joint command information and is sent to immediate communication platform by dialogue bridge device, makes the first instant communication client set up direct dialogue with the second instant communication client and is connected;
G). judging whether of the second instant communication client is the command information of format or whether can auto answer, if, obtain the experience data of these commodity from local goods experience data storehouse, after the page is replied in generation, be sent to the first instant communication client; Otherwise manual answering;
H). the first instant communication client completes purchase and the delivery operation of commodity by the payment bridge of the second instant communication client.
Further, the implement business EC method based on instant messaging application also comprises step:
I). the second instant communication client receives after the command information forwarding from self-help selling client 3, built-in question-and-answer game apparatus detects the time of the last operation of user the second instant communication client, calculate the time interval with current time, if within the time interval of setting, send and race to be the first to answer a question command information to self-help selling client 3, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously.
Further, based on the implement business EC method of instant messaging application, also comprise step: user is gathered or inputted image, video, use gains in depth of comprehension, the evaluating data that bought commodity are relevant by instant communication client, and be stored in local commodity experience database.Self-help selling client 3 is inquired about commodity public information data storehouse, obtains the page of replying of production form after the image, word, audio, video data information of the corresponding goods relevant to this directive statement, and is sent to the first instant communication client.The second instant communication client obtains picture and text, the audio frequency and video experience data of these commodity from local goods experience data storehouse, production form is sent to the first instant communication client after replying the page.The first instant communication client sends and buys or payment instruction to the second instant communication client, the payment of the payment bridge form format of the second instant communication client or buy command information, and by instant messaging module to self-help selling client 3 transmission information; The first instant communication client and self-help selling client 3 are set up and are paid bridge joint, complete and buy and delivery operation.
In sum, by above-mentioned system schema and method, the present invention has following significantly technical progress:
1. really being applied and realized ecommerce by instant messaging, be no longer that employing embeds the webpage of e-commerce platform in instant communication applications or the hyperlink of server realizes, and employing is the pattern of client to client.
2. in ecommerce process, the sale customer service quantity of every kind of commodity increases the quantity along with buyer.Each customer service is the true user of commodity, effectively solves customer service and replys problem not in time; Ensure the sense of reality of merchandise sales simultaneously, bring more real buying experience.
Create local commodity public information data storehouse, commodity and user relationship data storehouse by self-help selling client 3; Instant communication client creates local commodity and experiences database; The sale of commodity and customer service safeguard that the information of commodity is more convenient, only need to safeguard local data just, need not relate to deletion and the retouching operation of server data.
Brief description of the drawings
Fig. 1 is the structural representation of system;
Fig. 2 is the structured flowchart of instant communication client;
Fig. 3 is the structured flowchart of self-help selling client 3;
Fig. 4 is the core process figure of the inventive method.
Embodiment
Below, by reference to the accompanying drawings, further describe the embodiment of system and method for the present invention:
With reference to figure 1, the e-commerce system based on instant messaging application of the present invention is by more than one instant communication client 1, immediate communication platform 2, more than one self-help selling client 33 forms.Wherein instant communication client 1 and self-help selling client 3 are arranged on mobile terminal, and realize instant messaging by immediate communication platform 2.Wherein, instant communication client 1 comprises the even more instant communication client of the first instant communication client, the second instant communication client.
With reference to figure 2, instant communication client 1 inside is experienced database 15 by instant messaging module 11, question-and-answer game apparatus 12, self-service responder module 13, payment bridge 14 and local commodity and is formed.Wherein instant messaging module 11 for realizing between instant communication client 1 by immediate communication platform 2, the instant messaging of instant communication client 1 and self-help selling client 3; Question-and-answer game apparatus 12, for sending and race to be the first to answer a question command information to self-help selling client 3, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously; Self-service responder module 13, for obtain the experience data of these commodity from local goods experience data storehouse, is sent to the first instant communication client after the page is replied in generation; Pay bridge 14 for identification and response and commodity purchasing and payment instruction, create instant communication client 1 in the payment bridge joint of self-help selling client 3; Commodity are experienced the real image of commodity, video, use gains in depth of comprehension, the evaluating data that database 15 buys for storing user, and interrelated.
With reference to figure 3, self-help selling client 3 is by instant messaging module 31, for realize the instant messaging of self-help selling client 3 and instant communication client 1 by immediate communication platform 2; Self-service responder module 32, for inquiring about commodity public information data storehouse 35, obtains the commodity data Information generation relevant to this directive statement and replys the page, and be sent to instant communication client 1; Dialogue bridge 33, for inquiring about commodity and user relationship data storehouse, obtains the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client 1 in inventory; Generate dialogue bridge joint command information and be sent to immediate communication platform 2, making the first instant communication client set up direct dialogue with the second instant communication client and be connected; Purchase for identification and response and commodity purchasing and payment instruction, completes delivery operation with payment module 34; Commodity public information data storehouse 35, for storing the public information data of each commodity; Commodity and user relationship data storehouse 36, for storing the user data of having bought commodity, and the composition such as data-mapping relation between user and commodity.
With reference to figure 2 and 3, each module of instant communication client 1 and self-help selling client 3 and database can, according to above-mentioned description, in conjunction with existing programming technique, adopt existing programming language exploitation.Programming language and means, should not become the restriction of scheme implementation.
With reference to figure 4, the e-commerce system based on instant messaging application of the present invention realizing in ecommerce process, comprises following core procedure:
S101, self-help selling client 3 is set up local commodity public information data storehouse and commodity and user relationship data storehouse step.Commodity provider gathers graph text information, manual typing simultaneously or the batch lead-in mode of commodity by self-help selling client 3, create the commodity public information data storehouse of commodity and exclusive file in this locality.Commodity public information is stored in the exclusive file of commodity provider mobile terminal.
S102, the first instant communication client is set up local commodity and is experienced database steps, buy the user of commodity by the image capture module of the first instant communication client inside, word load module, voice input module etc., gather image, word, audio frequency, the video data of institute's commodity of buying or using, and to be stored in mobile terminal be in the exclusive file that creates of commodity experience database.Commodity are experienced packet and are drawn together the real pictures of commodity, use the Word messages such as gains in depth of comprehension and operation skill.
S103, the first instant communication client sends command information step to self-help selling client 3; Command information can be the command statement of format, can be also natural language, or other graph text information.Instruction includes but not limited to consulting, purchase, payment, request information etc.
S104, self-help selling client 3 recognition instruction information; Auto answer or instruction is delivered to dialogue bridge step, specifically self-help selling client 3 is identified the command information from the first instant communication client, if format directive statement, inquire about commodity public information data storehouse, obtain the commodity relevant to this directive statement image, word, the format of audio, video data Information generation reply the page, and be sent to the first instant communication client; If unformatted directive statement or commodity public information data storehouse do not exist the commodity data information relevant to this directive statement, command information is delivered to dialogue bridge.
S105, forms dialogue bridge joint inventory, and command information forwards step: dialogue bridge inquiry commodity and the user relationship data storehouse of self-help selling client 3, obtain the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client 1 in inventory.
S106, the question-and-answer game apparatus of the second instant communication client sends and races to be the first to answer a question command information to self-help selling client 3, simultaneously local by the tinkle of bells or pilot lamp notice user steps: the second instant communication client receives the command information forwarding from self-help selling client 3, send and race to be the first to answer a question command information to self-help selling client 3 by built-in question-and-answer game apparatus, wherein the second instant communication client receives after the command information forwarding from self-help selling client 3, built-in question-and-answer game apparatus detects the time of the last operation of user the second instant communication client, calculate the time interval with current time, if within the time interval of setting, send and race to be the first to answer a question command information to self-help selling client 3, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously.
S107, the first instant communication client and the second instant communication client are set up direct dialogue Connection Step: self-help selling client 3 is generated dialogue bridge joint command information and is sent to immediate communication platform 2 by dialogue bridge device, makes the first instant communication client set up direct dialogue with the second instant communication client and is connected.
S108, the second instant communication client obtains data answering or manual answering's step from local user's experience data storehouse: judging whether of the second instant communication client is the command information of format or whether can auto answer, if, obtain picture and text, the audio frequency and video experience data of these commodity from local goods experience data storehouse, production form reply the page after be sent to the first instant communication client; Otherwise artificial input characters content, voice content etc. are replied.
S109, the first instant communication client completes purchase and the delivery operation of commodity by the payment bridge of the second instant communication client: the first instant communication client sends and buys or payment instruction to the second instant communication client, the payment of the payment bridge form format of the second instant communication client or buy command information, and by instant messaging module to self-help selling client 3 transmission information; The first instant communication client and self-help selling client 3 are set up and are paid bridge joint, complete and buy and delivery operation.
Such scheme can, according to actual and prior art by adopting different programming languages or program means to realize, also can do further refinement according to above description.The foregoing is only preferred embodiment of the present invention and describe, in order to limit the present invention, within the spirit and principles in the present invention not all, any amendment of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. the implement business EC method based on instant messaging application, is characterized in that, comprises the steps:
A). self-help selling client creates local commodity public information data storehouse, commodity and user relationship data storehouse;
B). instant communication client creates local commodity and experiences database;
C). the identification of self-help selling client is from the command information of the first instant communication client, if format directive statement, inquire about commodity public information data storehouse, obtain the commodity data Information generation relevant to this directive statement and reply the page, and be sent to the first instant communication client; If unformatted directive statement or commodity public information data storehouse do not exist the commodity data information relevant to this directive statement, command information is delivered to dialogue bridge;
D). dialogue bridge inquiry commodity and the user relationship data storehouse of self-help selling client, obtain the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client in inventory;
E). the second instant communication client receives the command information forwarding from self-help selling client, is sent and races to be the first to answer a question command information to self-help selling client by built-in question-and-answer game apparatus, and user is notified by the tinkle of bells or pilot lamp in this locality simultaneously;
F). self-help selling client is generated dialogue bridge joint command information and is sent to immediate communication platform by dialogue bridge device, makes the first instant communication client set up direct dialogue with the second instant communication client and is connected;
G). judging whether of the second instant communication client is the command information of format or whether can auto answer, if, obtain the experience data of these commodity from local goods experience data storehouse, after the page is replied in generation, be sent to the first instant communication client; Otherwise manual answering;
H). the first instant communication client completes purchase and the delivery operation of commodity by the payment bridge of the second instant communication client.
2. the implement business EC method based on instant messaging application as claimed in claim 1, is characterized in that, also comprises step:
I). the second instant communication client receives after the command information forwarding from self-help selling client, built-in question-and-answer game apparatus detects the time of the last operation of user the second instant communication client, calculate the time interval with current time, if within the time interval of setting, send and race to be the first to answer a question command information to self-help selling client, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously.
3. the implement business EC method based on instant messaging application as claimed in claim 2, it is characterized in that, also comprise step: user is gathered or inputted image, video, use gains in depth of comprehension, the evaluating data that bought commodity are relevant by instant communication client, and be stored in local commodity experience database.
4. the implement business EC method based on instant messaging application as claimed in claim 3, it is characterized in that, also comprise step: self-help selling client query commodity public information data storehouse, obtain the page of replying of production form after the image, word, audio, video data information of the corresponding goods relevant to this directive statement, and be sent to the first instant communication client.
5. the implement business EC method based on instant messaging application as claimed in claim 4, it is characterized in that, also comprise step: the second instant communication client obtains picture and text, the audio frequency and video experience data of these commodity from local goods experience data storehouse, production form is sent to the first instant communication client after replying the page.
6. the implement business EC method based on instant messaging application as claimed in claim 5, it is characterized in that, also comprise step: the first instant communication client sends and buys or payment instruction to the second instant communication client, the payment of the payment bridge form format of the second instant communication client or purchase command information, and send information by instant messaging module to self-help selling client; The first instant communication client and self-help selling client are set up and are paid bridge joint, complete and buy and delivery operation.
7. the e-commerce system based on instant messaging application; comprise more than one instant communication client (1), immediate communication platform (2), self-help selling client (3); instant communication client and self-help selling client are arranged on mobile terminal; and realize instant messaging by immediate communication platform; it is characterized in that; instant communication client comprises instant messaging module (11), question-and-answer game apparatus (12), self-service responder module (13), pays bridge (14) and local commodity experience databases (15), wherein; Instant messaging module (11) for realizing between instant communication client by immediate communication platform, the instant messaging of instant communication client and self-help selling client; Question-and-answer game apparatus (12), for sending and race to be the first to answer a question command information to self-help selling client, user is notified by the tinkle of bells or pilot lamp in this locality simultaneously; Self-service responder module (13), for obtain the experience data of these commodity from local goods experience data storehouse, is sent to the first instant communication client after the page is replied in generation; Pay bridge (14) for identification and response and commodity purchasing and payment instruction, create instant communication client in the payment bridge joint of self-help selling client; Commodity are experienced the real image of commodity, video, use gains in depth of comprehension, the evaluating data that database (15) buys for storing user, and interrelated.
8. a kind of e-commerce system based on instant messaging application as claimed in claim 7, it is characterized in that, self-help selling client (3) comprising: instant messaging module (31), for realize the instant messaging of self-help selling client and instant communication client by immediate communication platform; Self-service responder module (32), for inquiring about commodity public information data storehouse (35), obtains the commodity data Information generation relevant to this directive statement and replys the page, and be sent to instant communication client; Dialogue bridge (33), for inquiring about commodity and user relationship data storehouse, obtains the user that these commodity are corresponding; Randomly draw some users and form dialogue bridge joint inventory, and by command information by instant messaging module forwards to user place instant communication client in inventory; Generate dialogue bridge joint command information and be sent to immediate communication platform, making the first instant communication client set up direct dialogue with the second instant communication client and be connected; Purchase for identification and response and commodity purchasing and payment instruction, completes delivery operation with payment module (34); Commodity public information data storehouse (35), for storing the public information data of each commodity; Commodity and user relationship data storehouse (36), for storing the user data of having bought commodity, and data-mapping relation between user and commodity.
9. a kind of e-commerce system based on instant messaging application as claimed in claim 7 or 8, is characterized in that, described instant communication client (1) comprises the first instant communication client and the second instant communication client.
10. a kind of e-commerce system based on instant messaging application as claimed in claim 7 or 8, is characterized in that, described instant messaging is applied as micro-letter.
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