CN103227748A - Open public real-time communication platform network system - Google Patents
Open public real-time communication platform network system Download PDFInfo
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- CN103227748A CN103227748A CN2013100821348A CN201310082134A CN103227748A CN 103227748 A CN103227748 A CN 103227748A CN 2013100821348 A CN2013100821348 A CN 2013100821348A CN 201310082134 A CN201310082134 A CN 201310082134A CN 103227748 A CN103227748 A CN 103227748A
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Abstract
The invention provides an open public real-time communication platform network system comprising a public real-time communication platform, a plurality of supplier servers, an individual user terminal and a standard transformation server, wherein the public real-time communication platform allows suppliers and individuals to log in and building a communication channel; the supplier servers log in the public real-time communication platform; the individual user terminal logs in the public real-time communication platform and transmits request service to the log in the public real-time communication platform; the standard transformation server is connected with the public real-time communication platform and the supplier servers in a data communication mode; the standard transformation server extracts a uniform resource locator (URL) of the supplier servers and generates interactive data stream with the supplier servers according to the URL; and the public real-time communication platform responds the request service transmitted by the individual user terminal and provides corresponding interactive data to answer. The communication platform enables the individual user information to be transferred and shared in the public real-time communication platform through intervention of a third party, namely the standard transformation server, so as to provide more accurate request service for individual users.
Description
Technical field
The present invention relates to the instant intercommunion platform of a kind of public, relate to especially that a kind of third party of utilization realizes can redirect between the instant intercommunion platform of the public the instant intercommunion platform network system of the public.
Background technology
Along with going into the thick of life of network world, mobile network's shopping, the service of reading also reaches its maturity.
Along with portable electronic devices becomes compacter, and increase by the function quantity that setter is realized, smart mobile phone function of surfing the Net day by day powerful, people no longer only are confined to carry out information interchange by computer, and shopping at network equally also can easily realize.
The personal user is when using network to do shopping, generally all need the user to login particular network shopping platform, the search of the kind of doing shopping, just require the user independently to change the shopping at network platform when a particular network shopping platform can not satisfy when the user asks, search for again, still, even changed the shopping platform, user's request also not necessarily will obtain satisfied replying, and has so just wasted user time, makes troubles to shopping at network.
Instant messaging is one of nearly 2 years internet, applications with fastest developing speed, can allow the net user just obtain replying of the other side in the very short time after sending information, carries out live talk and transinformation.
Therefore, provide the instant intercommunion platform network of a kind of public who combines with instant messaging to become the new direction of current internet development of times.
Summary of the invention
For this reason, the invention provides the instant intercommunion platform network system of the public between a kind of supplier and the user.Can be to build on the instant intercommunion platform of a kind of popular general public, for example microblogging, little letter, forum or chatroom.The instant intercommunion platform of each public can be a public microblogging or little letter account of businessman, also can be that any public good exchanges the group.The present invention can offer the extensive stock information that the user will ask automatically, canonical transformation server meeting automatic reception user of the present invention and supplier's information, build communication channel, help the user to find fast to want the commodity bought, saved user time.
The technical problem that the present invention solves has provided a kind of instant intercommunion platform network system, it is the public microblogging of provider service end, solved the deficiency of existing network shopping way, satisfied user's consumption demand in time, and carry out the shopping at network service by any electronic equipment of surfing the Net, promoted consumption.
The present invention discloses the instant intercommunion platform network system of a kind of open public for solving the problems of the technologies described above, and comprising: the instant intercommunion platform of the public, and it allows supplier and individual's login, and builds communication channel; A plurality of provider service ends; Personal user's terminal, the instant intercommunion platform of its login public, and to the instant intercommunion platform transmission of described public request service; The canonical transformation server, it is connected with the communication of provider service end data with the instant intercommunion platform of the described public, and described canonical transformation server extracts the URL of provider service end, and generates the interaction data stream with this provider service end in view of the above; Wherein, the request service that the instant intercommunion platform response of described public personal user terminal is sent, provide corresponding interaction data to reply, if can not provide corresponding interaction data, then the instant intercommunion platform of the public sends to the canonical transformation server with request, selects the interaction data stream of suitable provider service end to reply by the canonical transformation server.
Preferably, in the instant intercommunion platform network system of the described open public, the instant intercommunion platform of the described public is public microblogging, public little letter, group merely chamber or forum.
Preferably, in the instant intercommunion platform network system of the described open public, described provider service end is an on-line shop, forum, blog, news website.
Preferably, in the instant intercommunion platform network system of the described open public, after described canonical transformation server obtains the URL of provider service end, initiatively visit this URL, and in the data of this URL correspondence, extract the character network service content, characteristic value is formed interaction data stream.
Preferably, in the instant intercommunion platform network system of the described open public, described canonical transformation server also obtains the URL of the instant intercommunion platform of the public, this URL is initiatively visited in the back, and in the data of this URL correspondence, extract the character network service content, the interaction data that characteristic value is formed the instant intercommunion platform of the public flows, and the instant intercommunion platform of the described public utilizes the interaction data stream of the instant intercommunion platform of the public to carry out and replys.
Preferably, in the instant intercommunion platform network system of the described open public, the instant intercommunion platform of the described public is the public microblogging of a provider service end, little letter.
Preferably, in the instant intercommunion platform network system of the described open public, described canonical transformation server also carries out interaction data stream feature to interaction data stream and demarcates, and store calibrated interaction data stream into interaction data and flow in the memory space, again feature is carried out the algorithm scoring, put into the aspect indexing district.
Preferably, in the instant intercommunion platform network system of the described open public, the instant intercommunion platform of the described public reminds personal user's terminal to adopt the predetermined format data to seek suitable provider service end, after described canonical transformation server receives this request by the instant intercommunion platform of the public, carry out the screening of provider service end by the mode of aspect indexing.
Preferably, in the instant intercommunion platform network system of the described open public, described personal user's terminal is under the situation of not jumping out the instant intercommunion platform of the public, carry out provider service end screening by the mode of aspect indexing, and with this personal user's end-on to the provider service end that filters out.
Preferably, in the instant intercommunion platform network system of the described open public, described canonical transformation server provides key for the provider service end that extracts URL, and the butt joint of finally disposing personal user's terminal and provider service end by this key and URL.
When the instant intercommunion platform network system of the open public of the present invention is worked, can may further comprise the steps:
The a plurality of suppliers of step 1 with the standardization of provider service end data, make the user can utilize the instant intercommunion platform of the public to use dialogue to obtain the provider service content by the canonical transformation server.For example: the manager of on-line shop becomes the in-store promotion product by the canonical transformation service dialogue data of little letter public account number.Instant intercommunion platform of the public and supplier's difference mainly is media properties and commercial qualitative difference, therefore instant intercommunion platform of the public and supplier's service end also can confuse, that is to say, the instant intercommunion platform of the public also can a kind of supplier service end, for example the instant intercommunion platform of the public is a comprehensive shop merchant's forum or a public microblogging, little letter;
Step 2 canonical transformation server is connected with provider service end 6 data communications by the instant intercommunion platform 2 of the described public, described canonical transformation server 3 extracts the URL of provider service end 6, and generate interaction data stream with this provider service end 6 in view of the above, canonical transformation server 3 just can be logined the website of provider service end according to the URL of provider service end, and on the website, obtain the related service content, and can be according to predetermined form, with the content obtained generate can automatic question answering data, perhaps for the provider service end provides question and answer interface after connecting with the personal user, so that the provider service end can be automatically or initiatively admitted personal user's problem that service support is provided.
Step 3 personal user is by the instant intercommunion platform 2 of personal user's terminal 1 login public, and send the request service to the instant intercommunion platform 2 of the described public, the request service that the instant intercommunion platform 2 response personal user terminals 1 of the public are sent, provide corresponding interaction data to reply, this replying can be automatic-answering back device, also can be that artificial active is replied.Sending request mode can be the content of searching for personal user's speech by system automatically, extracts key vocabularies wherein, is defaulted as the personal user and has sent request when key vocabularies meets certain requirement.For example semantic, demarcate when comprising the vocabulary of " how much ", " where on sale " and so in the special sentence pattern key vocabularies, promptly be defaulted as the personal user and sent request.For avoiding excessive harassing and wrecking, sending request mode also can be that the prompting personal user adopts spcial character to express the active wish of wishing to obtain service support, if for example the personal user wants to send the request that hope can get help, then add spcial character during the speech, as the # symbol, then system assert that the literal of # back is that the personal user wishes the request content that gets help, and only this part content is carried out keyword, semantic sentence pattern extracts, and maybe needs to transfer instant intercommunion platform of the new public or provider service end to determine whether the instant intercommunion platform of the current public can reply.The prompting inquiry that perhaps on the instant intercommunion platform of the current public whether the personal user is wanted help obtains after user's the permission, and the speech information of calling and obtaining user is carried out keyword again, and sentence pattern extracts.And the instant intercommunion platform 2 of the public can be to be built up in the public number of the account of public welfare on microblogging, little letter and so on or to exchange the group, also can be supplier's public number of the account or interchange group, the instant intercommunion platform 2 of the public improves influence power by attracting popularity, and the response content that sends by the interchange content choice of personnel on the instant intercommunion platform 2 of the public.
Step 4 is if the instant intercommunion platform 2 of the public can not provide corresponding interaction data, then the instant intercommunion platform 2 of the public sends to canonical transformation server 3 with request, select the interaction data stream of suitable provider service end 6 to reply by canonical transformation server 3, enter second instant intercommunion platform of the public.In other words, if perhaps can not satisfy interchange personnel's requirement in the prestoring of the instant intercommunion platform 2 of the public in the scope of operation, then search for by the data of storing on the canonical transformation server, find the appropriate provider either service end, also the provider service end that finds can be regarded as second instant intercommunion platform 7 of the public, with the information access of second instant intercommunion platform 7 of the public.Have access to dual mode, a kind of is directly the personal user to be jumped to second instant intercommunion platform 7 of the public.Another kind is the instant intercommunion platform of the public that second instant intercommunion platform 7 of the public signs in to the current place of interchange personnel, and allow the switching of the instant intercommunion platform of the imperceptible public of interchange personnel, promptly on the instant intercommunion platform of the public at current place, promptly obtained required service; When perhaps on the instant intercommunion platform of the current public, demonstrating answer, also demonstrating really provides second public of response content the URL of instant intercommunion platform 7, freely selects whether to enter the instant intercommunion platform 7 of second public by clicking the URL link for the personal user.That is to say, the information data content of instant intercommunion platform of each public and/or provider service end is integrated, and according to personal user's demand, be associated together at any time or disassociation at any time by the canonical transformation server.
Wherein, the end of provider service described in the step 16 can be on-line shop, the instant intercommunion platform 2 of the described public can be the public microblogging of a provider service end, in this case, the provider service end is identical in essence with the instant intercommunion platform of the public, and the provider service end also can be different with the instant intercommunion platform of the public, and belong to group of different nature, for example nature of public service, supply of material nature of business or large-scale shop merchant's character.After the server of canonical transformation described in the step 23 obtains the URL of provider service end 6, initiatively visit this URL, and in the data of this URL correspondence, extract the character network service content, characteristic value is formed interaction data stream.Described 3 canonical transformation servers also obtain the URL of the instant intercommunion platform of the public, this URL is initiatively visited in the back, and in the data of this URL correspondence, extract the character network service content, the interaction data that characteristic value is formed the instant intercommunion platform of the public flows, and the instant intercommunion platform of the described public utilizes the interaction data stream of the instant intercommunion platform of the public to carry out and replys.
The server of canonical transformation described in the step 2 also carries out interaction data stream feature to interaction data stream and demarcates, described interaction data stream feature can be information and more subsidiary pictorial informations such as the kind, brand in institute of the provider service end on-line shop scope of operation, calibrated interaction data stream is stored in the interaction data stream memory space 4, again feature is carried out the algorithm scoring, can be that the kind that the user wants to buy commodity is compared ordering, when traffic flow information is transferred, just reply, put into aspect indexing district 5 by predetermined order.
The instant intercommunion platform of the public described in the step 3 reminds personal user's terminal 1 to adopt the predetermined format data to seek suitable provider service end 6, after described canonical transformation server 3 receives this request by the instant intercommunion platform 2 of the public, carry out the screening of provider service end by the mode of aspect indexing.
The terminal of personal user described in the step 4 is under the situation of not jumping out the instant intercommunion platform 2 of the public, carry out the screening of provider service end by the mode of aspect indexing, and with this personal user's end-on to the provider service end that filters out, the instant intercommunion platform network system 7 of the public just.
In the instant intercommunion platform network system of the open public described in the present invention, described canonical transformation server 3 provides key for the provider service end 6 that extracts URL, and the butt joint of finally disposing personal user's terminal 1 and provider service end 6 by this key and URL.
Of the present invention can be with a supplier's public microblogging as third party's intercommunion platform, for the user provides the shopping at network service, when the user when the instant intercommunion platform of the public is filed a request, this platform is made automatically and being replied, set up businessman and user's communication channel,, will file a request to the canonical transformation server if current intercommunion platform can't be made when replying, the canonical transformation server can automatic screening suitable businessman set up communication channel, facilitate exchanging of user and businessman.
The invention has the beneficial effects as follows, can the automatic reception user and supplier's information, build communication channel, and kept service not interrupt, smooth and easy continuously, help the user to find fast and accurately to want the commodity bought, saved the time.
Description of drawings
Fig. 1 is a quick-reading flow sheets structural representation of the present invention.
Fig. 2 is for becoming the legacy network service flow chart of the required standard interaction data stream of the instant intercommunion platform of the public.
Fig. 3 is for becoming the legacy network service the concrete network system application mode of the required standard interaction data stream of the instant intercommunion platform of the public
When Fig. 4 uses for the user, the system feedback flow chart.
When Fig. 5 uses for the user, the network system application mode that the system feedback flow process is concrete.
Embodiment
With specific embodiment the present invention is done further with reference to the accompanying drawings below and set forth.
As shown in Figure 1, the invention provides the instant intercommunion platform network system of a kind of public, the instant intercommunion platform 2 of the public that the personal user lands a provider service end 6 by any electronic equipment that can surf the Net, the content of filing a request, such as want to buy commodity such as milk powder or pregnant woman's clothes, perhaps feature vocabulary in this information requested and own contained information can be compared at public microblogging, if this public microblogging can satisfy personal user's request, will return to the corresponding information of user automatically so, this information comprises that the user wants the title of the commodity bought, the network address of pictorial information and hyperlink, the user just can directly find and oneself wants the suitable commodity bought as long as click this hyperlink, carry out the interchange of information with corresponding supplier, set up contact channel.
If failing to find with the user, the above-mentioned provider service end 6 public microbloggings of user's login ask corresponding merchandise news, this public microblogging can send the characteristic information that the user will buy commodity to canonical transformation server 3 so, the aspect indexing district 5 of canonical transformation server 3 will find respective vendor information according to the feature stream retrieval, offer the hyperlink of the public microblogging of user's another one, the user can sign in to the public microblogging of another one by this hyperlink and find the commodity of oneself wanting.
Shown in Figure 2, supplier gives the service network address of oneself the canonical transformation server of the instant intercommunion platform of the public, the canonical transformation server can be visited supplier on-line shop according to the network address that supplier provides, the merchandise news of on-line shop is extracted formation interaction data stream, the merchandise news of being stored comprises what commodity this on-line shop sells, concrete kind have which etc., can be divided into trousers such as the shop of selling clothes, upper garment etc., interaction data stream is stored in interaction data stream memory block, extract interaction data stream feature and deposit interaction data stream aspect indexing district in, these features can comprise that above-mentioned on-line shop is a clothes of selling what brand, the characteristic informations such as clothes of what material for making clothes.Server can generate key after finishing said process, afterwards key and service network address is sent back to supplier, and the service network address with key and on-line shop is configured into the instant intercommunion platform into the public simultaneously, waits for that the personal user sends service request.
Shown in Figure 4, the personal user lands electronic equipments such as terminal computer, mobile phone and sends service request to the instant intercommunion platform of the public by the individual, just want to buy what commodity, and this instant intercommunion platform can be supplier's a public microblogging, little letter.The instant intercommunion platform of the public is through the screening information on services, find that self contained merchandise news can satisfy personal user's requirement, will transfer the contained information of the instant intercommunion platform of the public so and make automatic-answering back device, such as the personal user wants to buy the pairing on-line shop of commodity information, promptly provide the network address of on-line shop, corresponding informations such as picture.If the interaction data stream of the commodity of the instant intercommunion platform storage of the public of this on-line shop that the personal user landed can not satisfy user's request, the canonical transformation server is just by aspect indexing district comparison user request, according to comparison result, find the instant intercommunion platform of the public of another one businessman can satisfy service, the canonical transformation server will return the network address of the public microblogging of the above-mentioned another one businessman that finds, and makes the personal user transfer interaction data stream by the network address of returning and finishes service process.
Fig. 3 and Fig. 5 disclose two kinds of concrete network system application modes.What Fig. 3 showed is the work flow that the provider service end wants to add network system of the present invention, and Fig. 5 demonstration is the work flow of personal user when utilizing network system of the present invention.
In other words, application of the present invention is the instant intercommunion platform of the public, social activityization network retrieval and automatic-answering back device CRM service.
Purpose of the present invention is: the instant intercommunion platform of the public can utilize provides third party's social activityization web search, increases to support collection; As support to collect nobody and reply, according to automatic support information is provided automatically.And in the prior art, the instant intercommunion platform of the tradition public is served the client in the mode of one-to-many, in service process when the client proposes service that this platform can't handle, can't satisfy the social networks retrieval of the instant intercommunion platform of the public outside dialogue stream in current dialogue, need jump out current dialogue, can only retrieve the content that the shortage of manpower this patent is replied in the instant intercommunion platform support of the public with traditional ascribed characteristics of population.
For this reason, the present invention solves fast by following flow process and accurately switches to the service master from ptp services.Mainly be divided into two parts:
The legacy network service is become the required standard interaction data stream of the instant intercommunion platform of the public
I. import legacy network service URL
Ii. system extracts the character network service content, and characteristic value is formed interaction data stream
Iii. demarcate interaction data stream feature
A) the interaction feedback flow process in the interaction data stream will generate automatically by demarcating characteristic value
B) graph text information of the middle use of interaction flow will be for carrying out compressed transform according to the instant intercommunion platform of the different public
C) hyperlink will keep the copyright that original information is originated in the interaction data stream
Iv. interaction data stream is stored into interaction data stream memory space
V. with the scoring of characteristic use algorithm, put into the aspect indexing district
When 2) user uses, the system feedback flow process
I. the user with an instant intercommunion platform communication process of the public in, by input # service content, seek the help of the instant intercommunion platform of other third party public
Ii. system is under the situation of not jumping out current dialogue, and according to service content, the district compares in aspect indexing, returns the third party that service can the be provided instant intercommunion platform of working
Iii. system asks service with the active user, is docked to third party's interaction data flow port
Effect of the present invention: use the standardized data interactive stream, the legacy network service is converted to can dock the public mutually and exchange service immediately; Make data exchange feature, index finds and serve the interaction data stream of coupling fast, has kept service not interrupt, and is smooth and easy continuously; Serve the mapping of normal data interactive stream by setting up general networking, set up automatic-answering back device mechanism, can be docked to the instant intercommunion platform of the public efficiently.
Claims (10)
1. the instant intercommunion platform network system of the open public is characterized in that, comprising:
The instant intercommunion platform of the public, it allows supplier and individual's login, and builds communication channel;
A plurality of provider service ends;
Personal user's terminal, the instant intercommunion platform of its login public, and to the instant intercommunion platform transmission of described public request service;
The canonical transformation server, it is connected with the communication of provider service end data with the instant intercommunion platform of the described public, and described canonical transformation server extracts the URL of provider service end, and generates the interaction data stream with this provider service end in view of the above;
Wherein, the request service that the instant intercommunion platform response of described public personal user terminal is sent, provide corresponding interaction data to reply, if can not provide corresponding interaction data, then the instant intercommunion platform of the public sends to the canonical transformation server with request, selects the interaction data stream of suitable provider service end to reply by the canonical transformation server.
2. as the instant intercommunion platform network system of the described open public of claim l, it is characterized in that the instant intercommunion platform of the described public is public microblogging, public little letter, group merely chamber or forum.
3. as the instant intercommunion platform network system of the described open public of claim l, it is characterized in that described provider service end can be on-line shop, content supplier is a forum, blog, news website.
4. as the instant intercommunion platform network system of the described open public of claim l, it is characterized in that, after described canonical transformation server obtains the URL of provider service end, initiatively visit this URL, and in the data of this URL correspondence, extract the character network service content, characteristic value is formed interaction data stream.
5. the instant intercommunion platform network system of the open public as claimed in claim 4, it is characterized in that, described canonical transformation server also obtains the URL of the instant intercommunion platform of the public, this URL is initiatively visited in the back, and in the data of this URL correspondence, extract the character network service content, the interaction data that characteristic value is formed the instant intercommunion platform of the public flows, and the instant intercommunion platform of the described public utilizes the interaction data stream of the instant intercommunion platform of the public to carry out and replys.
6. the instant intercommunion platform network system of the open public as claimed in claim 2 is characterized in that, the instant intercommunion platform of the described public is the public microblogging of a provider service end, little letter.
7. the instant intercommunion platform network system of the open public as claimed in claim 4, it is characterized in that, described canonical transformation server also carries out interaction data stream feature to interaction data stream and demarcates, and store calibrated interaction data stream into interaction data and flow in the memory space, again feature is carried out the algorithm scoring, put into the aspect indexing district.
8. the instant intercommunion platform network system of the open public as claimed in claim 7, it is characterized in that, the instant intercommunion platform of the described public reminds personal user's terminal to adopt the predetermined format data to seek suitable provider service end, after described canonical transformation server receives this request by the instant intercommunion platform of the public, carry out the screening of provider service end by the mode of aspect indexing.
9. the instant intercommunion platform network system of the open public as claimed in claim 8, it is characterized in that, described personal user's terminal is under the situation of not jumping out the instant intercommunion platform of the public, carry out provider service end screening by the mode of aspect indexing, and with this personal user's end-on to the provider service end that filters out.
10. the instant intercommunion platform network system of the open public as claimed in claim 9, it is characterized in that, described canonical transformation server provides key for the provider service end that extracts URL, and the butt joint of finally disposing personal user's terminal and provider service end by this key and URL.
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| CN103491087A (en) * | 2013-09-18 | 2014-01-01 | 天脉聚源(北京)传媒科技有限公司 | Multimedia message processing method and device |
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