CN103900192B - Service providing system and method of air conditioner and air conditioner wireless controller - Google Patents
Service providing system and method of air conditioner and air conditioner wireless controller Download PDFInfo
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- CN103900192B CN103900192B CN201410045973.7A CN201410045973A CN103900192B CN 103900192 B CN103900192 B CN 103900192B CN 201410045973 A CN201410045973 A CN 201410045973A CN 103900192 B CN103900192 B CN 103900192B
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Abstract
The invention discloses a service providing system and method of an air conditioner and an air conditioner wireless controller. The service providing system comprises the air conditioner, the air conditioner wireless controller and a server. The air conditioner wireless controller establishes talking connection with the server. In the process of talking between the air conditioner wireless controller and the server, the air conditioner wireless controller obtains multimedia data relevant to the air conditioner through an application program in the air conditioner wireless controller, and the air conditioner wireless controller sends the multimedia data to the server through the application program so that the server can provide services for a user of the air conditioner according to the multimedia data. According to the service providing system of the air conditioner, when the air conditioner wireless controller establishes talking connection with the server, the multimedia data relevant to the air conditioner are sent to the server so that customer service staff can provide first-rate services for the user, and therefore user experience is improved.
Description
Technical field
The present invention relates to air-conditioner technical field, especially relate to a kind of service provider system of air-conditioner, method and sky
Adjust wireless controller.
Background technology
With the raising of people's living standard, air-conditioner has become the necessary of people's daily life.Particularly, with electricity
The development of sub- technology, communication technology and Internet technology, increasing air-conditioner is accessed in Internet of Things the people so that outgoing
Also can grasp the ruuning situation of family air-conditioner in real time.
But, after air-conditioner goes wrong in actual use, for example, the indoor set of air-conditioner sends the feelings of abnormal sound
Condition, user needs to contact customer service staff by the maintenance telephone of manufacturer, simultaneously in the communication process with customer service staff
In be frequently encountered problems with：Due to the professional deficiency of user, the description to air-conditioner produced problem varies, and leads
Cause customer service staff cannot understand the problem of air-conditioner exactly, thus cannot provide the user and accurately and timely service,
Poor user experience.
Content of the invention
It is contemplated that at least solving one of technical problem present in prior art.
For this reason, the first of the present invention purpose is to propose a kind of service provider system of air-conditioner.This system is passed through
While air conditioner wireless controller is connected with server foundation call, the multi-medium data related to air-conditioner is sent to service
Device, makes the customer service staff of air-conditioner provide the user high-quality, accurately take according to the multi-medium data related to air-conditioner
Business.
Second object of the present invention is to propose a kind of service providing method of air-conditioner.
Third object of the present invention is to propose a kind of air conditioner wireless controller.
Fourth object of the present invention is to propose a kind of server.
To achieve these goals, the service provider system of the air-conditioner of first aspect present invention embodiment, including：Air-conditioning
Device, air conditioner wireless controller server, wherein, described air conditioner wireless controller is set up call with described server and is connected, and
In the communication process with described server for the described air conditioner wireless controller, described air conditioner wireless controller passes through described air-conditioning no
Application program in lane controller obtains the multi-medium data related to air-conditioner, and described air conditioner wireless controller passes through institute
State application program to send described multi-medium data to described server, so that described server according to described multi-medium data is
The user of described air-conditioner provides service.
The service provider system of the air-conditioner of the embodiment of the present invention is logical by setting up in air conditioner wireless controller and server
While words connect, the multi-medium data related to air-conditioner is sent to server, makes customer service staff's root of air-conditioner
Provide the user high-quality, accurately service according to the multi-medium data related to air-conditioner, lift Consumer's Experience.
To achieve these goals, the service providing method of the air-conditioner of second aspect present invention embodiment, including following
Step：Air conditioner wireless controller is set up call with server and is connected；Logical in described air conditioner wireless controller and described server
During words, the application program acquisition that described air conditioner wireless controller passes through in described air conditioner wireless controller is related to air-conditioner
Multi-medium data；And described air conditioner wireless controller is sent described multi-medium data to described by described application program
Server, so that described server provides service according to described multi-medium data for the user of described air-conditioner.
The service providing method of the air-conditioner of the embodiment of the present invention, logical by setting up in air conditioner wireless controller and server
While words connect, the multi-medium data related to air-conditioner is sent to server, makes customer service staff's root of air-conditioner
Provide the user high-quality, accurately service according to the multi-medium data related to air-conditioner, lift Consumer's Experience.
To achieve these goals, the air conditioner wireless controller of third aspect present invention embodiment, including：Communication unit, institute
State communication unit and set up to converse with server and be connected；Control unit, described control unit is connected with described communication unit, and described control unit is in institute
State in the communication process of communication unit and described server, obtain the multi-medium data related to air-conditioner, and by described multimedia
Data is activation is to described server.
The air conditioner wireless controller of the embodiment of the present invention, sets up call by communication unit and server and is connected, and by control
Portion processed obtains the multi-medium data related to air-conditioner and sends to server, easy to operate, quick, improves Consumer's Experience.
To achieve these goals, the server of fourth aspect present invention embodiment, including：Communication unit, described communication unit
Set up call with air conditioner wireless controller to be connected；Control unit, described control unit is connected with described communication unit, and described control unit receives
The multi-medium data related to air-conditioner that described air conditioner wireless controller sends, and be described sky according to described multi-medium data
The user adjusting device provides service.
The server of the embodiment of the present invention, is connected by setting up call with air conditioner wireless controller, and receives air conditioner wireless
The multi-medium data related to air-conditioner that controller sends, with facilitate the customer service staff of air-conditioner according to air-conditioner phase
The multi-medium data closing provides the user high-quality, accurately services, and lifts Consumer's Experience.
The additional aspect of the present invention and advantage will be set forth in part in the description, and partly will become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Brief description
The above-mentioned and/or additional aspect of the present invention and advantage will become from reference to the description to embodiment for the accompanying drawings below
Substantially and easy to understand, wherein：
Fig. 1 is the structural representation of the service provider system of the air-conditioner of one embodiment of the invention；
Fig. 2 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention；
Fig. 3 is the application journey that air conditioner wireless controller according to an embodiment of the invention passes through in air conditioner wireless controller
The flow chart that sequence obtains the multi-medium data related to air-conditioner；
Fig. 4 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention；
Fig. 5 is the structural representation of the air conditioner wireless controller of one embodiment of the invention；
Fig. 6 is the structural representation of the server of one embodiment of the invention.
Specific embodiment
Embodiments of the invention are described below in detail, the example of described embodiment is shown in the drawings, wherein from start to finish
The element that same or similar label represents same or similar element or has same or like function.Below with reference to attached
The embodiment of figure description is exemplary, is only used for explaining the present invention, and is not considered as limiting the invention.
In describing the invention it is to be understood that term " " center ", " longitudinal ", " horizontal ", " on ", D score,
The orientation of instruction such as "front", "rear", "left", "right", " vertical ", " level ", " top ", " bottom " " interior ", " outward " or position relationship are
Based on orientation shown in the drawings or position relationship, it is for only for ease of the description present invention and simplifies description, rather than instruction or dark
Show the device of indication or element must have specific orientation, with specific azimuth configuration and operation, therefore it is not intended that right
The restriction of the present invention.Additionally, term " first ", " second " are only used for describing purpose, and it is not intended that instruction or hint are relative
Importance.
In describing the invention, it should be noted that unless otherwise clearly defined and limited, term " installation ", " phase
Even ", " connection " should be interpreted broadly, for example, it may be being fixedly connected or being detachably connected, or is integrally connected；Can
To be to be mechanically connected or electrical connection；Can be to be joined directly together it is also possible to be indirectly connected to by intermediary, Ke Yishi
The connection of two element internals.For the ordinary skill in the art, above-mentioned term can be understood at this with concrete condition
Concrete meaning in invention.Additionally, in describing the invention, unless otherwise stated, " multiple " are meant that two or two
More than.
Below with reference to the accompanying drawings the service provider system of air-conditioner according to embodiments of the present invention is described.
Fig. 1 is the structural representation of the service provider system of the air-conditioner of one embodiment of the invention.
As shown in figure 1, the service provider system of the air-conditioner of the embodiment of the present invention includes air-conditioner 10, air conditioner wireless controls
Device 20 server 30.
In an embodiment of the present invention, air conditioner wireless controller 20 is set up call with server 30 and is connected, and in air-conditioning no
In the communication process of lane controller 20 and server 30, air conditioner wireless controller 20 passes through the application in air conditioner wireless controller 20
Program obtains the multi-medium data related to air-conditioner 10, and air conditioner wireless controller 20 by application program by multimedia number
According to sending to server 30, so that server 30 provides service according to multi-medium data for the user of air-conditioner 10.
For example, the application program in air conditioner wireless controller 20 has not only embedded call function, can pass through mike, ear
Machine and acoustic processing module complete call function, and provide user while call and after-sale service personnel are linked up
The page, such as Chat page etc., thus can send multi-medium data to server 30 while call.Wherein, multimedia
Data can be one or more of word, picture, webpage, recording, video or operation trace etc., these multi-medium datas
Related to air-conditioner 10.
The service provider system of the air-conditioner of the embodiment of the present invention is logical by setting up in air conditioner wireless controller and server
While words connect, the multi-medium data related to air-conditioner is sent to server, makes customer service staff's root of air-conditioner
Provide the user high-quality, accurately service according to the multi-medium data related to air-conditioner, lift Consumer's Experience.
In an embodiment of the present invention, there is in air conditioner wireless controller 20 application program, air conditioner wireless controller 20 leads to
Cross application program and set up to converse with server 30 and be connected.
In an embodiment of the present invention, air conditioner wireless controller 20 is additionally operable to obtain the defeated of user input by application program
Enter instruction, and pass through the corresponding functional module of application call input instruction, and application program is obtained by functional module
Multi-medium data.For example, user input photographing instruction, air conditioner wireless controller 20 by application program obtain described in take pictures finger
Order, and call camera function module, carry out taking pictures obtaining image data by camera function module.
In an embodiment of the present invention, multi-medium data includes the photo of the air-conditioner 10 of air conditioner wireless controller 20 shooting
Or video, the voice data of air-conditioner 10 recorded, air-conditioner 10 information obtaining, the input information of user and application program
One or more of current presentation information.The information of wherein air-conditioner 10 can be the information such as the model of air-conditioner 10, parameter.
Citing illustrates embodiments of the invention below.
For example, air conditioner wireless controller 20 obtains some data from air-conditioner 10, is shown in air conditioner wireless controller 20
Display screen on, as background patterns, the such as fault message of air-conditioner 10, the status information of air-conditioner 10, air-conditioner 10
Sectional drawing of display situation etc..
Active user can relate to client's hot line by the communication function of air conditioner wireless controller 20, in communication process
In, customer service it should be understood that the more detailed ruuning situation of air-conditioner 10, the noise of off-premises station such as under low-temperature heating operating mode.At this moment use
Family switches to the video capability in application program, records the frosting situation of off-premises station, records the sound of outdoor machine fan simultaneously.Logical
Cross air conditioner wireless controller 20 and be sent to server 30, customer service can see the situation of video in real time.Customer service is told by phone
User is operated accordingly, and without effect, client can tell that user will have maintainer tomorrow in the convenient connection of user
The time contact user of system, on-site maintenance.
And for example, if maintainer contacts user according to the seeking time of wanting of user, user connects phone, after communication, user
Confirm maintainer in immediately can getting home processing the problem of air-conditioner 10, user passes through application transfer family location
Domain can be gone in user home according to the address transmitted to maintainer, maintainer, with complete to scene air-conditioning problem and
Maintenance.
For another example, be integrated with application program call and transmission the page, without user call and transmitting multimedia data it
Between switch over, user achieves call by application program and personnel after sale, and user is it should be understood that air-conditioner 10 energy of oneself
No realize some functions, personnel read the related data of air-conditioner 10 by server 30 after sale, and to all can be at such
The application added on the air-conditioner 10 of type is collected, and is shown to user by the display interface of application program, user can be led to
Cross the application of application program direct access, and transmit and installed to air-conditioner 10.
In an embodiment of the present invention, air conditioner wireless controller 20 and air-conditioner 10 are respectively provided with corresponding identification information,
Air conditioner wireless controller 20 is set up the mark of air-conditioner 10 and/or air conditioner wireless controller 20 when call is connected with server 30
Information all sends to server 30.
Wherein, the identification information of air-conditioner 10 is set by the production firm of air-conditioner 10, and the identification information of air-conditioner 10 can
With unique mark air-conditioner 10, similarly, the identification information also unique mark air conditioner wireless controller of air conditioner wireless controller 20
20.Set up air-conditioner 10 and/or air conditioner wireless controller 20 when call is connected in air conditioner wireless controller 20 and server 30
Identification information all send to server 30, in order to server 30 by air-conditioner 10, air conditioner wireless controller 20 and with sky
Adjust the multi-medium data of device 10 correlation corresponding.
In an embodiment of the present invention, server 30 is positioned according to identification information pair air-conditioner 10 to obtain air-conditioner
10 current location information, and the personnel after sale of corresponding region are determined according to the current location information of air-conditioner 10, and will be many
Media data transmission gives personnel after sale, so that personnel determine, according to identification information, the user needing to contact and provide a user with after sale
Service.For example, user, after have purchased air-conditioner 10, is registered in server 30, the identification information of record air-conditioner 10,
The information such as the contact method of user, address, then personnel are looked in server 30 according to the identification information receiving after sale
Look for, be easy to provide a user with after-sale service after finding the information such as contact method and the address of user.
The service provider system of the air-conditioner of the embodiment of the present invention, sets up call even in air conditioner wireless controller and server
When connecing, the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server, be easy to user and search, also allow for visitor
Take staff to search and provide a user with more quick, accurate good service.
Wherein, air conditioner wireless controller 20, except being in addition to air-conditioning remote control, can also be smart mobile phone, flat board electricity
Brain, personal digital assistant, e-book etc. have the hardware device of various operating systems, because mobile terminal is easy to carry and function
Complete, user's hand-held mobile terminal can easily shoot the photo related to air-conditioner, and mobile terminal utilizes the logical of itself
Telecommunication function easily can be set up with server and be connected, or is connected with air-conditioner foundation.
In order to realize above-described embodiment, the present invention also proposes a kind of service providing method of air-conditioner.
Fig. 2 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention.
As shown in Fig. 2 the service providing method of the air-conditioner of the embodiment of the present invention comprises the following steps：
Step S101, air conditioner wireless controller is set up call with server and is connected.
Step S102, in the communication process with server for the air conditioner wireless controller, air conditioner wireless controller passes through air-conditioning
Application program in wireless controller obtains the multi-medium data related to air-conditioner.
In an embodiment of the present invention, there is in air conditioner wireless controller application program, air conditioner wireless controller passes through sky
The application program in wireless controller is adjusted to obtain the multi-medium data related to air-conditioner.For example, it is possible to pass through camera application journey
Sequence obtains the photo related to air-conditioner or video, can obtain sound when air-conditioner runs by application program of recording.
Step S103, air conditioner wireless controller is sent multi-medium data to server by application program, so that service
Device provides service according to multi-medium data for the user of air-conditioner.
In an embodiment of the present invention, air conditioner wireless controller is sent multi-medium data to service by application program
Device, the customer service staff of server end according to user in call the description to air-conditioner and receive with air-conditioner phase
The multi-medium data closing judges air-conditioner produced problem, and provides after-sale service for the user of air-conditioner.
The service providing method of the air-conditioner of the embodiment of the present invention, logical by setting up in air conditioner wireless controller and server
While words connect, the multi-medium data related to air-conditioner is sent to server, makes customer service staff's root of air-conditioner
Provide the user high-quality, accurately service according to the multi-medium data related to air-conditioner, lift Consumer's Experience.
In an embodiment of the present invention, there is in air conditioner wireless controller application program, air conditioner wireless controller passes through should
Set up call with program and server to be connected.
In an embodiment of the present invention, as shown in figure 3, in step s 102, air conditioner wireless controller passes through air conditioner wireless
Application program in controller obtains the multi-medium data related to air-conditioner and specifically includes：
Step S1021, application program obtains the input instruction of user input.
Specifically, so that the input instruction of user input is as photographing instruction as a example, application program then obtains described photographing instruction.
Step S1022, the corresponding functional module of application call input instruction.
Specifically, so that the input instruction of user input is as photographing instruction as a example, application call camera function module.
Step S1023, application program obtains multi-medium data by functional module.
Specifically, so that the input instruction of user input is as photographing instruction as a example, application program is by calling camera function mould
Block is taken pictures to obtain the image data related to air-conditioner.
In an embodiment of the present invention, multi-medium data includes the photo of air-conditioner of air conditioner wireless controller shooting or regards
Frequently, the voice data of air-conditioner of recording, the current presentation of the air-conditioner information, the input information of user and application program of acquisition
One or more of information.The information of wherein air-conditioner can be the information such as the model of air-conditioner, parameter.
The service providing method of the air-conditioner of the embodiment of the present invention, using abundant application program in air conditioner wireless controller
Obtain the multi-medium data related to air-conditioner, convenient, fast, improve Consumer's Experience.
Fig. 4 is the flow chart of the service providing method of the air-conditioner of one embodiment of the invention.
As shown in figure 4, the service providing method of the air-conditioner of the embodiment of the present invention comprises the following steps：
Step S201, air conditioner wireless controller and server are set up call and are connected, and by air-conditioner and/or air conditioner wireless
The identification information of controller all sends to server.
In an embodiment of the present invention, air conditioner wireless controller and air-conditioner are respectively provided with corresponding identification information, air-conditioning
Wireless controller and server set up when call is connected by the identification information of air-conditioner and/or air conditioner wireless controller all send to
Server.
Wherein, the identification information of air-conditioner is set by the production firm of air-conditioner, and the identification information of air-conditioner can be unique
Mark air-conditioner, similarly, the identification information also unique mark air conditioner wireless controller of air conditioner wireless controller.In air conditioner wireless
Controller is set up when call is connected with server and is all sent the identification information of air-conditioner and/or air conditioner wireless controller to service
Device, will be corresponding to air-conditioner, air conditioner wireless controller and the multi-medium data related to air-conditioner in order to server.
Step S202, in the communication process with server for the air conditioner wireless controller, air conditioner wireless controller passes through air-conditioning
Application program in wireless controller obtains the multi-medium data related to air-conditioner.
Step S203, air conditioner wireless controller is sent multi-medium data to server by application program.
Step S204, server is positioned according to identification information pair air-conditioner to obtain the present bit confidence of air-conditioner
Breath.
Specifically, for example, user, after have purchased air-conditioner, is registered in the server, the mark of record air-conditioner
The information such as information, the contact method of user, address.
Step S205, server determines the personnel after sale of corresponding region according to the current location information of air-conditioner, and will be many
Media data transmission gives personnel after sale, so that personnel determine, according to identification information, the user needing to contact and provide a user with after sale
Service.
Specifically, for example, server determines the personnel after sale of corresponding region according to the current location information of air-conditioner, and will
Multi-medium data is transferred to personnel after sale so that after sale personnel according to identification information determine need contact user, and according to
The related multi-medium data of air-conditioner judges air-conditioner produced problem, to provide a user with after-sale service.
The service providing method of the air-conditioner of the embodiment of the present invention, sets up call even in air conditioner wireless controller and server
When connecing, the identification information of air-conditioner and/or air conditioner wireless controller is all sent to server, be easy to user and search, also allow for
Customer service staff searches and provides a user with more quick, accurate good service.
In order to realize above-described embodiment, the present invention also proposes a kind of air conditioner wireless controller.
Fig. 5 is the structural representation of the air conditioner wireless controller of one embodiment of the invention.
As shown in figure 5, the air conditioner wireless controller of the embodiment of the present invention includes communication unit 210 and control unit 220.
Wherein, communication unit 210 is set up call with server and is connected.
Control unit 220 is connected with communication unit 210, and control unit 220, in the communication process of communication unit 210 and server, obtains
Take the multi-medium data related to air-conditioner, and multi-medium data is sent to server.
The air conditioner wireless controller of the embodiment of the present invention, sets up call by communication unit and server and is connected, and by control
Portion processed obtains the multi-medium data related to air-conditioner and sends to server, easy to operate, quick, improves Consumer's Experience.
In an embodiment of the present invention, control unit 220 obtains the input instruction of user input, and calls input instruction to correspond to
Functional module, and multi-medium data is obtained by functional module.
Specifically, for example, user input photographing instruction, control unit 220 obtains described photographing instruction, and calls camera function
Module, carries out taking pictures obtaining image data by camera function module.
In an embodiment of the present invention, multi-medium data includes the photo of air-conditioner of air conditioner wireless controller shooting or regards
Frequently, the voice data of air-conditioner of recording, the current presentation of the air-conditioner information, the input information of user and application program of acquisition
One or more of information.The information of wherein air-conditioner can be the information such as the model of air-conditioner, parameter.
In an embodiment of the present invention, air conditioner wireless controller and air-conditioner are respectively provided with corresponding identification information, communication
Portion 210 is set up when call is connected with server and all sends the identification information of air-conditioner and/or air conditioner wireless controller to service
Device.
Wherein, the identification information of air-conditioner is set by the production firm of air-conditioner, and the identification information of air-conditioner can be unique
Mark air-conditioner, similarly, the identification information also unique mark air conditioner wireless controller of air conditioner wireless controller.Communication unit with
Server is set up when call connects and is all sent to server the identification information of air-conditioner and/or air conditioner wireless controller, so that
Will be corresponding to air-conditioner, air conditioner wireless controller and the multi-medium data related to air-conditioner in server.
The air conditioner wireless controller of the embodiment of the present invention, sets up air-conditioner when call is connected in communication unit and server
And/or the identification information of air conditioner wireless controller all sends to server, it is easy to user and searches, also allow for customer service staff and look into
Look for and provide a user with more quick, accurate good service.
In order to realize above-described embodiment, the present invention also proposes a kind of server.
Fig. 6 is the structural representation of the server of one embodiment of the invention.
As shown in fig. 6, the server of the embodiment of the present invention includes communication unit 310 and control unit 320.
Wherein, communication unit 310 is set up call with air conditioner wireless controller and is connected.
Control unit 320 is connected with communication unit 310, control unit 320 receive air conditioner wireless controller send with air-conditioner phase
The multi-medium data closing, and provide service according to multi-medium data for the user of air-conditioner.
The server of the embodiment of the present invention, is connected by setting up call with air conditioner wireless controller, and receives air conditioner wireless
The multi-medium data related to air-conditioner that controller sends, with facilitate the customer service staff of air-conditioner according to air-conditioner phase
The multi-medium data closing provides the user high-quality, accurately services, and lifts Consumer's Experience.
In an embodiment of the present invention, multi-medium data includes the photo of air-conditioner of air conditioner wireless controller shooting or regards
Frequently, the voice data of air-conditioner of recording, the current presentation of the air-conditioner information, the input information of user and application program of acquisition
One or more of information.The information of wherein air-conditioner 10 can be the information such as the model of air-conditioner 10, parameter.
In an embodiment of the present invention, control unit 320 obtains the identification information of air-conditioner and/or air conditioner wireless controller,
Control unit 320 is positioned according to identification information pair air-conditioner to obtain the current location information of air-conditioner, and according to air-conditioning
The current location information of device determines the personnel after sale of corresponding region, and multi-medium data is transferred to personnel after sale, so that after sale
Personnel determine according to identification information to be needed the user of contact and provides a user with service.
Specifically, for example, user, after have purchased air-conditioner, is registered in the server, the mark of record air-conditioner
The information such as information, the contact method of user, address, then, control unit 320 enters in the server according to the identification information receiving
Row is searched, and after finding the information such as contact method and the address of user, provides a user with after-sale service.
The server of the embodiment of the present invention, empty by the identification information pair according to air-conditioner and/or air conditioner wireless controller
Adjust device to be positioned, and determine the corresponding personnel after sale in air-conditioner region, to provide the user with after-sale service, improve and sell
The speed servicing afterwards and accuracy, improve Consumer's Experience.
In the description of this specification, reference term " embodiment ", " some embodiments ", " illustrative examples ",
The description of " example ", " specific example " or " some examples " etc. means specific features, the knot describing with reference to this embodiment or example
Structure, material or feature are contained at least one embodiment or the example of the present invention.In this manual, to above-mentioned term
Schematic representation is not necessarily referring to identical embodiment or example.And, the specific features of description, structure, material or spy
Point can combine in any one or more embodiments or example in an appropriate manner.
Although an embodiment of the present invention has been shown and described, it will be understood by those skilled in the art that：Not
Multiple changes, modification, replacement and modification can be carried out to these embodiments in the case of the principle of the disengaging present invention and objective, this
The scope of invention is limited by claim and its equivalent.
Claims (13)
1. a kind of service provider system of air-conditioner is it is characterised in that include：Air-conditioner, air conditioner wireless controller server,
Wherein,
Described air conditioner wireless controller is set up call with described server and is connected, and in described air conditioner wireless controller and described clothes
In the communication process of business device, the application program that described air conditioner wireless controller passes through in described air conditioner wireless controller obtains and sky
Adjust the related multi-medium data of device, and described multi-medium data is sent out by described application program by described air conditioner wireless controller
Deliver to described server, so that described server provides service according to described multi-medium data for the user of described air-conditioner, its
In, described air conditioner wireless controller and described air-conditioner are respectively provided with corresponding identification information, described air conditioner wireless controller with
Described server is set up the described identification information of described air-conditioner and/or described air conditioner wireless controller when described call connects
All send to described server.
2. the service provider system of air-conditioner as claimed in claim 1 is it is characterised in that described air conditioner wireless controller passes through
Described application program is set up call with described server and is connected.
3. the service provider system of air-conditioner as claimed in claim 1 is it is characterised in that described air conditioner wireless controller is also used
In the input instruction obtaining user input by described application program, and by input instruction pair described in described application call
The functional module answered, and described application program is by the described functional module described multi-medium data of acquisition.
4. air-conditioner as claimed in claim 1 service provider system it is characterised in that described multi-medium data include described
Air conditioner wireless controller shoot the photo of described air-conditioner or video, record the voice data of described air-conditioner, obtain
One or more of current presentation information of described air-conditioner information, the input information of user and described application program.
5. the service provider system of air-conditioner as claimed in claim 1 is it is characterised in that described server is according to described mark
Information is positioned to described air-conditioner to obtain the current location information of described air-conditioner, and working as according to described air-conditioner
Front position information determines the personnel after sale of corresponding region, and by described multi-medium data be transferred to described in personnel after sale so that institute
The personnel after sale that state determine the user needing contact and provide service to described user according to described identification information.
6. a kind of service providing method of air-conditioner is it is characterised in that comprise the following steps：
Air conditioner wireless controller is set up call with server and is connected；
In the communication process with described server for the described air conditioner wireless controller, described air conditioner wireless controller passes through described sky
The application program in wireless controller is adjusted to obtain the multi-medium data related to air-conditioner；And
Described air conditioner wireless controller is sent described multi-medium data to described server by described application program, so that
Described server provides service according to described multi-medium data for the user of described air-conditioner, and wherein, described air conditioner wireless controls
Device and described air-conditioner are respectively provided with corresponding identification information, and described air conditioner wireless controller and described server are set up described logical
Words when connecting all send the described identification information of described air-conditioner and/or described air conditioner wireless controller to described server.
7. the service providing method of air-conditioner as claimed in claim 6 is it is characterised in that described air conditioner wireless controller passes through
Described application program is set up call with described server and is connected.
8. the service providing method of air-conditioner as claimed in claim 6 is it is characterised in that described air conditioner wireless controller passes through
Application program in described air conditioner wireless controller obtains the multi-medium data related to air-conditioner and specifically includes：
Described application program obtains the input instruction of user input；
The corresponding functional module of input instruction described in described application call；And
Described application program obtains described multi-medium data by described functional module.
9. air-conditioner as claimed in claim 6 service providing method it is characterised in that described multi-medium data include described
Air conditioner wireless controller shoot the photo of described air-conditioner or video, record the voice data of described air-conditioner, obtain
One or more of current presentation information of described air-conditioner information, the input information of user and described application program.
10. the service providing method of air-conditioner as claimed in claim 6 is it is characterised in that also include：
Described server air-conditioner according to described identification information pair is positioned to obtain the current location of described air-conditioner
Information；And
Described server determines the personnel after sale of corresponding region according to the current location information of described air-conditioner, and by described many matchmakers
Volume data be transferred to described in personnel after sale so that described personnel after sale determine the user needing contact simultaneously according to described identification information
There is provided service to described user.
A kind of 11. air conditioner wireless controllers are it is characterised in that include：
Communication unit, described communication unit is set up call with server and is connected；
Control unit, described control unit is connected with described communication unit, and described control unit is logical in described communication unit and described server
During words, obtain the multi-medium data related to air-conditioner, and described multi-medium data is sent to described server, its
In, described air conditioner wireless controller and described air-conditioner are respectively provided with corresponding identification information, described communication unit and described service
Device set up described call connect when by the described identification information of described air-conditioner and/or described air conditioner wireless controller all send to
Described server.
12. air conditioner wireless controllers as claimed in claim 11 are it is characterised in that described control unit obtains the defeated of user input
Enter instruction, and call the corresponding functional module of described input instruction, and described multimedia number is obtained by described functional module
According to.
13. air conditioner wireless controllers as claimed in claim 11 are it is characterised in that described multi-medium data includes described sky
Adjust the photo of described air-conditioner or video, the voice data of described air-conditioner recorded, the institute obtaining of wireless controller shooting
State in the current presentation information of application program in air-conditioner information, the input information of user and described air conditioner wireless controller
One or more.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410045973.7A CN103900192B (en) | 2014-02-08 | 2014-02-08 | Service providing system and method of air conditioner and air conditioner wireless controller |
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| CN201410045973.7A CN103900192B (en) | 2014-02-08 | 2014-02-08 | Service providing system and method of air conditioner and air conditioner wireless controller |
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| CN103900192A CN103900192A (en) | 2014-07-02 |
| CN103900192B true CN103900192B (en) | 2017-02-15 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107818469A (en) * | 2017-10-27 | 2018-03-20 | 广东美的暖通设备有限公司 | Data processing method, device and computer-readable recording medium |
| CN108694650A (en) * | 2018-05-24 | 2018-10-23 | 阿里巴巴集团控股有限公司 | Transaction Disputes processing method and processing device and electronic equipment |
| JP6711384B2 (en) * | 2018-10-04 | 2020-06-17 | ダイキン工業株式会社 | Identification information input support system |
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| CN203116234U (en) * | 2013-03-12 | 2013-08-07 | 海尔集团公司 | Air conditioner remote control system |
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| JP2000039202A (en) * | 1998-07-22 | 2000-02-08 | Matsushita Refrig Co Ltd | Remote controller for air conditioner |
| JP3688575B2 (en) * | 2000-10-20 | 2005-08-31 | 株式会社オフィスノア | Remote monitoring and management system |
| KR20090058988A (en) * | 2007-12-05 | 2009-06-10 | 엘지전자 주식회사 | Method and appliance for controlling multi-air conditioner using stand-alone type air conditioner controller |
| CN202648049U (en) * | 2012-05-25 | 2013-01-02 | 宁波奥克斯空调有限公司 | Internet of things-based air conditioner |
| CN203232309U (en) * | 2013-04-27 | 2013-10-09 | 刘慧� | Environmental monitoring system for campus machine room |
| CN103884073B (en) * | 2013-12-27 | 2017-01-11 | 广东美的制冷设备有限公司 | Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner |
| CN103884074B (en) * | 2013-12-27 | 2017-03-29 | 广东美的制冷设备有限公司 | Air conditioner wireless controller, air-conditioner and its after-sale service provide method and system |
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| CN101025813A (en) * | 2006-02-20 | 2007-08-29 | 日立空调·家用电器株式会社 | Air-condictioning system and on-line repair contract system for air-conditioner |
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