CN103884073B - Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner - Google Patents
Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner Download PDFInfo
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- CN103884073B CN103884073B CN201310744056.3A CN201310744056A CN103884073B CN 103884073 B CN103884073 B CN 103884073B CN 201310744056 A CN201310744056 A CN 201310744056A CN 103884073 B CN103884073 B CN 103884073B
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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Abstract
The invention discloses an air conditioner wireless controller, an air conditioner, and an after-sales service providing method and system of the air conditioner. The air conditioner comprises an air conditioner electric controller; the air conditioner electric controller comprises a near communication part, a remote communication part, and a control part connected with both the near communication part and the remote communication part; the near communication part receives first audio data related to the air conditioner; the remote communication part is connected with a server and transmits the first audio data to the server according to a command from the control part. The air conditioner according to the embodiments has the advantages that the first audio data related to the air conditioner is received by the near communication part and is transmitted to the server according to the command from the control part, customer service staff of the air conditioner can provide high-quality services for users according to the first audio data, communication steps are fewer, and user experience is improved.
Description
Technical field
The present invention relates to air-conditioner technical field, especially relate to a kind of air conditioner wireless controller, air-conditioner and after sale
Service providing method and system and air-conditioner information feedback device.
Background technology
Along with the raising of people's living standard, air-conditioner has become the necessary of people's daily life.Particularly, along with
The development of electronic technology, communication technology and Internet technology, increasing air-conditioner is access in Internet of Things so that
The people gone out also are able to grasp in real time the ruuning situation of family air-conditioner.
But, after air-conditioner goes wrong in actual use, such as, the indoor set of air-conditioner sends abnormal sound
Situation, user needs for contacting customer service staff by the maintenance telephone of manufacturer, simultaneously with customer service staff
Communication process in be frequently encountered problems with: due to the professional deficiency of user, to air-conditioner produced problem
Description varies, and causes customer service staff cannot understand the problem of air-conditioner exactly, thus cannot carry for user
For accurately and timely servicing, poor user experience.
Summary of the invention
It is contemplated that at least solve one of technical problem present in prior art.
To this end, the first of the present invention purpose is to propose a kind of air-conditioner.This air-conditioner is by sound relevant for air-conditioner
Data send to server, and the acoustic information that air-conditioner is relevant reflects the running status of air-conditioner more intuitively, it is not necessary to
User is contacted with customer service staff by phone again, customer service staff can the problem that reflected of accurate assurance user,
Thus further provide for good service, promote Consumer's Experience.
Second object of the present invention is to propose a kind of air conditioner wireless controller.
Third object of the present invention is that the after-sale service proposing a kind of air-conditioner provides system.
Fourth object of the present invention is that the after-sale service proposing another kind of air-conditioner provides system.
5th purpose of the present invention is that the after-sale service proposing a kind of air-conditioner provides method.
6th purpose of the present invention is to propose a kind of air-conditioner information feedback device.
To achieve these goals, the air-conditioner of first aspect present invention embodiment, including: air-conditioner electric control gear,
Described air-conditioner electric control gear includes Near Field Communication portion, long range communication portion and leads to described Near Field Communication portion and long distance respectively
The control portion that letter portion connects, wherein, described Near Field Communication portion, described Near Field Communication portion receives relevant to air-conditioner the
One voice data；Described long range communication portion, described long range communication portion sets up with server and is connected, and according to described control
Described first audio data transmitting is delivered to described server by the instruction in portion.
The air-conditioner of the embodiment of the present invention, receives first voice data relevant to air-conditioner by Near Field Communication portion, and
First audio data transmitting is delivered to server by the instruction according to control portion, make the customer service staff of air-conditioner according to this
One voice data provides the user quality services.First voice data the most relevant to air-conditioner is more intuitively
The running status of reflection air-conditioner, it is not necessary to user describes air-conditioner institute produced problem again with customer service staff, reduces
Communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for high-quality clothes
Business, promotes Consumer's Experience；On the other hand deliver to take by the first audio data transmitting by Near Field Communication portion, long range communication portion
Business device, transmitting procedure is simple and direct, convenient.
To achieve these goals, the air conditioner wireless controller of second aspect present invention embodiment, including: storage part,
Storing at least one identification information in described storage part, each described identification information uniquely identifies an air-conditioner；Recording
Portion, described recording portion records first voice data relevant to described air-conditioner；Communication unit, described communication unit will be with institute
The described identification information stating relevant described first voice data of air-conditioner and correspondence sends to server.
The air conditioner wireless controller of the embodiment of the present invention, can obtain first voice data relevant to air-conditioner, and can be by
This first audio data transmitting delivers to server, and the customer service staff making air-conditioner is user according to this first voice data
Quality services are provided.First voice data relevant to air-conditioner reflects the running status of air-conditioner more intuitively,
Describe air-conditioner institute produced problem without user again with customer service staff, decrease communication link, customer service work people
Member can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
To achieve these goals, the after-sale service of the air-conditioner of third aspect present invention embodiment provides system, including:
Air-conditioner described in first aspect present invention embodiment, wherein, stores corresponding with described air-conditioner in described air-conditioner
Identification information；Record the second sound number of first voice data relevant to described air-conditioner and/or described air-conditioner user
According to, and described first voice data and/or described second audio data transmitting are delivered to the air conditioner wireless control of described air-conditioner
Device；Server, when described air-conditioner is connected with the foundation of described server, described air-conditioner is by described first sound number
According to and/or described second voice data and described identification information send to server.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains relevant to air-conditioner
The first voice data and/or second voice data of air-conditioner user, air-conditioner is by this first voice data and/or second
Audio data transmitting delivers to server, makes the customer service staff of air-conditioner according to this first voice data and/or the second sound
Data provide the user quality services.On the one hand the first voice data reflects the running status of air-conditioner more intuitively,
Second sound packet includes the direct instruction information of user, it is not necessary to user describes air-conditioner with customer service staff again and gone out
Existing problem, decreases communication link, customer service staff can the problem that reflected of accurate assurance user, thus enter
One step provides good service, promotes Consumer's Experience；On the other hand by air-conditioner by the first voice data and/or the rising tone
Sound data send to server, and transmitting procedure is simple and direct, convenient.
To achieve these goals, the after-sale service of the air-conditioner of fourth aspect present invention embodiment provides system, including:
Server；Air conditioner wireless controller described in second aspect present invention embodiment, described air conditioner wireless controller includes far
Away from communication unit, described long range communication portion is connected to described server by the Internet, and wherein, described air conditioner wireless controls
Device obtains first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user, and by described
First voice data and/or described second voice data are sent to described server by described long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains relevant to air-conditioner
The first voice data and/or second voice data of air-conditioner user, and by this first voice data and/or the second sound
Data send to server, make the customer service staff of air-conditioner according to this first voice data and/or the second voice data
Provide the user quality services.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, the
Two voice datas include the direct instruction information of user, it is not necessary to user describes air-conditioner with customer service staff again to be occurred
Problem, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus enter one
Step provides good service, promotes Consumer's Experience；On the other hand by air conditioner wireless controller by the first voice data and/or
Second audio data transmitting delivers to server, and transmitting procedure is simple and direct, convenient.
To achieve these goals, the after-sale service of the air-conditioner of fifth aspect present invention embodiment provides method, including:
Air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user；And
When being connected with server foundation, described air-conditioner is by described first voice data and/or described second audio data transmitting
To described server.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, by by the first sound number relevant to air-conditioner
According to and/or second audio data transmitting of air-conditioner user deliver to server, make the customer service staff of air-conditioner according to this
One voice data and/or the second voice data provide the user quality services.On the one hand the first voice data is more directly perceived
Ground reflection air-conditioner running status, the second sound packet includes the direct instruction information of user, it is not necessary to user again with visitor
Taking staff and describe air-conditioner institute produced problem, decrease communication link, customer service staff can accurate assurance
The problem that user is reflected, thus further provide for good service, promote Consumer's Experience.
To achieve these goals, the air-conditioner information feedback device of sixth aspect present invention embodiment, including: information
Acquisition module, described data obtaining module is for obtaining first voice data relevant to air-conditioner and/or air-conditioner user
The second voice data；Information association module, described information association module is used for reading the identification information of described air-conditioner,
And described identification information and described first voice data and/or described second voice data are associated；Information sends mould
Block, described information sending module is for the described identification information that will associate and described first voice data and/or described second
Audio data transmitting delivers to server.
The air-conditioner information feedback device of the embodiment of the present invention, by the identification information of air-conditioner and relevant to air-conditioner
Second audio data transmitting of the first voice data and/or air-conditioner user delivers to server, makes the customer service work people of air-conditioner
Member provides the user quality services according to this first voice data and/or the second voice data, wherein, and the first sound number
According to reflecting the running status of air-conditioner more intuitively, the second sound packet includes the direct instruction information of user, it is not necessary to
User describes air-conditioner institute produced problem again with customer service staff, decreases communication link, customer service staff's energy
The problem that enough accurate assurance users are reflected, thus further provide for good service, promote Consumer's Experience.
The additional aspect of the present invention and advantage will part be given in the following description, and part will become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Accompanying drawing explanation
Above-mentioned and/or the additional aspect of the present invention and advantage will become bright from combining the accompanying drawings below description to embodiment
Aobvious and easy to understand, wherein:
Fig. 1 is the schematic diagram of air-conditioner according to an embodiment of the invention.
Fig. 2 is the structural representation of the after-sale service offer system of air-conditioner according to an embodiment of the invention；
Fig. 3 is the structural representation of air conditioner wireless controller according to an embodiment of the invention；
Fig. 4 is the structural representation of the after-sale service offer system of air-conditioner in accordance with another embodiment of the present invention；
Fig. 5 is the flow chart of the after-sale service offer method of air-conditioner according to an embodiment of the invention；
Fig. 6 is the flow chart of the after-sale service offer method of air-conditioner in accordance with another embodiment of the present invention；
Fig. 7 is the flow chart of the after-sale service offer method of the air-conditioner according to another embodiment of the present invention；
Fig. 8 is the structural representation of air-conditioner information feedback device according to an embodiment of the invention；
Fig. 9 is the structural representation of air-conditioner information feedback device in accordance with another embodiment of the present invention；And
Figure 10 is the structural representation of the air-conditioner information feedback device according to another embodiment of the present invention.
Detailed description of the invention
Embodiments of the invention are described below in detail, and the example of described embodiment is shown in the drawings, the most from start to finish
Same or similar label represents same or similar element or has the element of same or like function.Below by ginseng
The embodiment examining accompanying drawing description is exemplary, is only used for explaining the present invention, and is not considered as limiting the invention.
In describing the invention, it is to be understood that term " " center ", " longitudinally ", " laterally ", " on ",
D score, "front", "rear", "left", "right", " vertically ", " level ", " top ", " end "
" interior ", " outward " etc. instruction orientation or position relationship be based on orientation shown in the drawings or position relationship, be only for
It is easy to describe the present invention and simplifying describe rather than instruction or the device of hint indication or element must have specifically
Orientation, with specific azimuth configuration and operation, be therefore not considered as limiting the invention.Additionally, term " the
One ", " second " be only used for describe purpose, and it is not intended that instruction or hint relative importance.
In describing the invention, it should be noted that unless otherwise clearly defined and limited, term " install ",
" be connected ", " connection " should be interpreted broadly, and connects for example, it may be fixing, it is also possible to be to removably connect,
Or be integrally connected；Can be to be mechanically connected, it is also possible to be electrical connection；Can be to be joined directly together, it is also possible in by
Between medium be indirectly connected to, can be the connection of two element internals.For the ordinary skill in the art, may be used
Above-mentioned term concrete meaning in the present invention is understood with concrete condition.Additionally, in describing the invention, unless separately
Being described, " multiple " are meant that two or more.
Below with reference to the accompanying drawings air-conditioner according to embodiments of the present invention is described.
Fig. 1 is the structural representation of air-conditioner according to an embodiment of the invention.
As it is shown in figure 1, the air-conditioner 10 of the embodiment of the present invention includes air-conditioner electric control gear 100, wherein, air-conditioner
Electric control gear 100 includes Near Field Communication portion 110, long range communication portion 120 and control portion 130.Control portion 130 respectively with
Near Field Communication portion 110 and long range communication portion 120 connect.
Specifically, air-conditioner electric control gear 100 may be provided in air-conditioner, has been used for the various control behaviour of air-conditioner
Make, such as, start shooting, shut down, control temperature etc. is set.In order to realize the function more enriched, automatically controlled at air-conditioner
Device 100 is provided with Near Field Communication portion 110, long range communication portion 120 and control portion 130.
Wherein, Near Field Communication portion 110 receives first voice data relevant to air-conditioner 10.At embodiments of the invention
In the air-conditioner mentioned refer in particular to air-conditioner 10, the most above-mentioned all parts are all relevant with this air-conditioner 10 rather than it
His air-conditioner is correlated with, and in other words, what the Near Field Communication portion 110 of air-conditioner 10 received is and this air-conditioner 10 phase
The first voice data closed, what in subsequent embodiment, long range communication portion 120 sent is also relevant to this air-conditioner 10 the
One voice data.
In an embodiment of the present invention, the first relevant to air-conditioner 10 voice data can be the operation of air-conditioner 10
The sound, i.e. in air-conditioner 10 running, coolant system, control system, fan air duct system (do not show in figure
Go out), structure supports and motion, and the various sounds that the loudspeaker (not shown) of air-conditioner sends.Example
As, have issued rhythmical Pop at the air outlet of the indoor set of air-conditioner 10, user cannot judge according to this sound
Failure cause, also cannot settle a dispute by the parties concerned themselves, and needs to seek help and professional person, such as the professional person of air-conditioning producer.
By first voice data relevant to air-conditioner 10, the professional person of air-conditioning producer is prone to judge the feelings of problem
Condition and position, it is to avoid user owing to not knowing about technical term, the technical term disunity to air-conditioner 10 position, and
During description problem, it is impossible to make the problem that the professional person of air-conditioning producer understands.
In an embodiment of the present invention, the first relevant to air-conditioner 10 voice data can also is that and ran at air-conditioner
Cheng Zhong, the abnormal sound of the speaker appearance that the music of normal play or the sound cause due to file error or other reasons.
By first voice data relevant to air-conditioner 10, the professional person of air-conditioning producer is prone to judge the reason of problem.
Specifically, air-conditioner 10 can be the air-conditioner 10 of any of the above-described embodiment.Storage and air-conditioning in air-conditioner 10
The identification information of device 10 correspondence.
Wherein, identification information has uniqueness, and this identification information is the most corresponding with air-conditioner 10, say, that every
Air-conditioner 10 has oneself unique corresponding identification information.The air-conditioner of correspondence is just can confirm that according to this identification information
10, the problem that thus problem of A air-conditioner will not be got into wrong B air-conditioner.It addition, identification information can also make
Obtain the historical data that server 30 sets up the first voice data of this air-conditioner according to identification information, it is simple to user searches,
Also allow for customer service staff and good service more accurately is provided.
In an embodiment of the present invention, air-conditioner 10 also includes data buffer area (not shown), wherein, when far
When communication unit 120 is connected with server foundation, the first voice data and the second voice data are write by control portion 130
In data buffer area, so that long range communication portion 120 obtains the first voice data and the second sound number from data buffer area
According to and send to server.
The air-conditioner of the embodiment of the present invention, the first voice data and the second voice data are write data and delay by control portion 130
Depositing in district, long range communication portion 120 obtains the first voice data from data buffer area and the second sound Data Concurrent is delivered to
Server so that long range communication portion 120 is more convenient, quick when transmitting the first voice data and the second voice data.
In embodiment of the present utility model, air-conditioner 10 also includes memorizer (not shown), in memory
The identification information of storage air-conditioner 10, long range communication portion 120 is when sending the first voice data and/or the second voice data
By sent along for identification information to server.Specifically, if long range communication portion 120 send the first voice data and/
Or during the second voice data by sent along for identification information to server, now, in data buffer area preserve packet
Including the first data segment and the second data segment, the first data segment includes the identification information uniquely identifying air-conditioner 10, the second number
The first voice data and/or second voice data of transmission is included according to section.
Wherein, server can be provided by the production firm of air-conditioner 10, and producer is the mark letter of air-conditioner 10 design
Breath is unique corresponding with this air-conditioner 10, so when server receives this identification information, server storage mark
The relevant information of the air-conditioner 10 that information is corresponding, such as the model of air-conditioner 10, control mode etc..So work as server
When receiving the first voice data and/or the second voice data and the identification information relevant to air-conditioner 10, will with sky
Adjust the first voice data and/or second voice data user-dependent with air-conditioner 10 that device 10 is relevant and receive time
Between storage to this identification information category in, formed this air-conditioner 10 new relevant information.Set up such going through
History data, can facilitate user to search, and also allow for contact staff and personnel after sale provide good service more accurately.
The air-conditioner of this utility model embodiment, by sent along for identification information to server, so that server root
Set up photo or the historical data of video of this air-conditioner according to identification information, it is simple to user searches, also allow for customer service work
Personnel provide good service more accurately.
Additionally, in an embodiment of the present invention, the first voice data can be recorded by recorder, computer microphone etc.
Equipment obtains, and is not defined the acquisition mode of the first voice data at this.
Long range communication portion 120 and server are set up and are connected, and according to the instruction in control portion 130 by the first audio data transmitting
Deliver to server.In an embodiment of the present invention, long range communication portion 120 is to realize the parts with server linkage function,
And whether be directly connected to server with the reality of these parts unrelated, such as: long range communication portion 120 is Wi-Fi module,
This Wi-Fi module is connected with home router by agreement, and is communicated to the Internet by home router, thus can
It is connected finally to set up with server.Wi-Fi module the most herein achieves sets up, with server, the function being connected, and becomes
For telecommunication portion 120.
It will be appreciated by those skilled in the art that and realized by technological means, there is also when Wi-Fi module is receiving
As short-range communication portion 110 during the operation of first voice data relevant to air-conditioner 10, and sending and air-conditioner
During the operation of 10 the first relevant voice datas, as the situation in telecommunication portion 120.
The air-conditioner of the embodiment of the present invention, receives first voice data relevant to air-conditioner by Near Field Communication portion, and
First audio data transmitting is delivered to server by the instruction according to control portion, make the customer service staff of air-conditioner according to this
One voice data provides the user quality services.First voice data the most relevant to air-conditioner is more intuitively
The running status of reflection air-conditioner, it is not necessary to user describes air-conditioner institute produced problem again with customer service staff, reduces
Communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for high-quality clothes
Business, promotes Consumer's Experience；On the other hand deliver to take by the first audio data transmitting by Near Field Communication portion, long range communication portion
Business device, transmitting procedure is simple and direct, convenient.
In an embodiment of the present invention, Near Field Communication portion 110 is additionally operable to receive second voice data of air-conditioner user,
Long range communication portion 120 send the first voice data time by sent along for the second voice data to server.
In an embodiment of the present invention, second voice data of air-conditioner user is that air-conditioner is existed by air-conditioner user
The information such as the type of the after-sale service that description, query and the needs that problem is carried out obtain.Wherein, the second voice data
Can be obtained by sound pick-up outfits such as sound pickup device, recorder or the computer microphone of setting on remote controller, and be
Application program uses, and such as, the application program such as the APP software worked out by producer, wechat, QQ is used, additionally,
Second voice data can also be obtained by other sound pick-up outfit, does not carries out the acquisition mode of the second voice data at this
Limit.
The air-conditioner of the embodiment of the present invention, by sent along to server for second voice data of air-conditioner user, makes visitor
Take staff and provide the user good service more accurately according to the first voice data and the second voice data.
Preferably, in one embodiment of the invention, Near Field Communication portion 110 receives what air conditioner wireless controller sent
First voice data and/or the second voice data.Specifically, this air conditioner wireless controller can be remote controller, this remote controller
Can copy from USB flash disk or in other storage devices and obtain the first voice data and/or the second voice data, it addition,
The communication module corresponding with the short-range communication portion 110 of air-conditioner 10 is had on this remote controller, can be by the first voice data
And/or second audio data transmitting deliver to air-conditioner 10.
Preferably, in one embodiment of the invention, air conditioner wireless controller can arrange recording portion, air conditioner wireless
Controller is recorded by recording portion, and obtains the first voice data and/or the second voice data, this first sound number
According to and/or the second voice data be stored in air conditioner wireless controller, and by communication module send to short-range communication
Portion 110.
In one embodiment of the invention, Near Field Communication portion 110 is wireless near field communication NFC (Near Field
Communication, the short distance wireless communication technology) portion, Wi-Fi communication unit, Bluetooth communication portion or infrared communication portion
Deng.It should be appreciated that along with the development of science and technology, the following any close range communication techniques occurred is suitable for this
In bright embodiment.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of a kind of air-conditioner provides system.
Fig. 2 is the structural representation of the after-sale service offer system of air-conditioner according to an embodiment of the invention.Such as Fig. 2
Shown in, in an embodiment of the present invention, the after-sale service of air-conditioner provides system to include: air-conditioner 10, air conditioner wireless
Controller 20 and server 30.
Specifically, air-conditioner 10 can be the air-conditioner 10 of any of the above-described embodiment.Storage and air-conditioning in air-conditioner 10
The identification information of device 10 correspondence.
Wherein, identification information has uniqueness, and this identification information is the most corresponding with air-conditioner 10, say, that every
Air-conditioner 10 has oneself unique corresponding identification information.The air-conditioner of correspondence is just can confirm that according to this identification information
10, the problem that thus problem of A air-conditioner will not be got into wrong B air-conditioner.It addition, identification information can also make
Obtain server 30 and set up the first voice data and/or the history number of the second voice data of this air-conditioner according to identification information
According to, it is simple to user searches, and also allows for customer service staff and provides good service more accurately.
In an embodiment of the present invention, first voice data relevant to air-conditioner 10 and/or air-conditioner 10 user are recorded
The second voice data, and the first voice data and/or the second audio data transmitting are delivered to air-conditioner air conditioner wireless control
Device 20.
Air conditioner wireless controller 20 is for obtaining first voice data relevant to air-conditioner 10 and/or air-conditioner 10 user
The second voice data, and the first voice data and/or the second audio data transmitting are delivered to air-conditioner 10.
Specifically, in one embodiment of the invention, this air conditioner wireless controller 20 can be remote controller, this remote controller
Can copy from USB flash disk or in other storage devices and obtain first voice data relevant to air-conditioner 10 and/or air-conditioning
Second voice data of device 10 user.
When air-conditioner 10 is connected with server 30 foundation, air-conditioner 10 is by the first voice data and/or the second sound number
According to this and identification information send to server 30.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains relevant to air-conditioner
The first voice data and/or second voice data of air-conditioner user, air-conditioner is by this first voice data and/or second
Audio data transmitting delivers to server, makes the customer service staff of air-conditioner according to this first voice data and/or the second sound
Data provide the user quality services.On the one hand the first voice data reflects the running status of air-conditioner more intuitively,
Second sound packet includes the direct instruction information of user, it is not necessary to user describes air-conditioner with customer service staff again and gone out
Existing problem, decreases communication link, customer service staff can the problem that reflected of accurate assurance user, thus enter
One step provides good service, promotes Consumer's Experience；On the other hand by air-conditioner by the first voice data and/or the rising tone
Sound data send to server, and transmitting procedure is simple and direct, convenient.
In order to realize above-described embodiment, the present invention also proposes a kind of air conditioner wireless controller.
Fig. 3 is the structural representation of air conditioner wireless controller according to an embodiment of the invention.As it is shown on figure 3, this
The air conditioner wireless controller of inventive embodiments includes storage part 210, recording portion 220 and communication unit 230.
Specifically, storing at least one identification information in storage part 210, each identification information uniquely identifies an air-conditioning
Device.More specifically, the storage part 210 of air conditioner wireless controller stores the identification information of air-conditioner, due to air-conditioning without
Lane controller likely manages multiple air-conditioner, stores the mark the most corresponding with each air-conditioner in storage part 210
Information.
Recording portion 220 is for recording first voice data relevant to air-conditioner.
First voice data relevant to air-conditioner and corresponding identification information are sent to server by communication unit 230.
The air conditioner wireless controller of the embodiment of the present invention, can obtain first voice data relevant to air-conditioner, and can be by
This first audio data transmitting delivers to server, and the customer service staff making air-conditioner is user according to this first voice data
Quality services are provided.First voice data relevant to air-conditioner reflects the running status of air-conditioner more intuitively,
Describe air-conditioner institute produced problem without user again with customer service staff, decrease communication link, customer service work people
Member can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
In an embodiment of the present invention, recording portion 220 is additionally operable to record second voice data of air-conditioner user, communication
Portion 230 send the first voice data time by sent along for the second voice data to server.
In an embodiment of the present invention, communication unit 230 can be Near Field Communication portion, and Near Field Communication portion is by the first voice data
And/or second the identification information of voice data and correspondence send to air-conditioner, to be sent to server by air-conditioner.
This unique corresponding identification information is together sent out by Near Field Communication portion when sending the first voice data and/or the second voice data
Deliver to air-conditioner, so that server sets up the first voice data and/or the rising tone of this air-conditioner according to identification information
The historical data of sound data, it is simple to user searches, also allows for customer service staff and provides good service more accurately.
Wherein, the data preserved in storage part 210 data buffer area of now air conditioner wireless controller include the first data segment and
Second data segment, the first data segment includes the identification information uniquely identifying air-conditioner, and the second data segment includes the of transmission
One voice data and/or the second voice data.
In one embodiment of the invention, communication unit 230 is Near Field Communication portion, and Near Field Communication portion is by the first sound number
According to and/or the identification information of the second voice data and correspondence send to air-conditioner, to be sent to server by air-conditioner.
More specifically, the storage part 210 of air conditioner wireless controller stores the identification information of air-conditioner, due to air conditioner wireless control
Device processed likely manages the wherein air-conditioning that multiple air-conditioner, first certain air-conditioner are air conditioner wireless controller managements
Device, and air conditioner wireless controller has the identification information the most corresponding with air-conditioner.Near Field Communication portion is sending the first sound
By sent along to air-conditioner for this unique corresponding identification information when sound data and/or the second voice data.Specifically, this
Time air-conditioning wireless controller storage part 210 data buffer area in preserve data include the first data segment and the second data
Section, the first data segment includes the identification information uniquely identifying air-conditioner, and the second data segment includes the first sound number of transmission
According to and/or the second voice data.
In one embodiment of the invention, communication unit 230 is long range communication portion, and air conditioner wireless controller also includes:
The controller (not shown) being connected with recording portion 220 and long range communication portion respectively, wherein, long range communication portion root
According to the instruction in control portion, the identification information of the first voice data and/or the second voice data and correspondence is sent to service
Device.
By sent along to server for the identification information corresponding with air-conditioner, so that server is built according to identification information
First voice data of this air-conditioner vertical and/or the historical data of the second voice data, it is simple to user searches, and also allows for visitor
Take staff and good service more accurately is provided.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of another kind of air-conditioner provides system.
Fig. 4 is the structural representation of the after-sale service offer system of air-conditioner in accordance with another embodiment of the present invention.As
Shown in Fig. 4, the after-sale service of the embodiment of the present invention provides system to include: server 30 and air conditioner wireless controller 20.
Specifically, air conditioner wireless controller 20 can be the air conditioner wireless controller 20 of any of the above-described embodiment.Air-conditioning without
Lane controller 20 includes long range communication portion, and long range communication portion is connected to server 30 by the Internet, wherein, air-conditioning without
Lane controller 20 obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, and will
First voice data and/or the second voice data are sent to server 30 by long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains relevant to air-conditioner
The first voice data and/or second voice data of air-conditioner user, and by this first voice data and/or the second sound
Data send to server, make the customer service staff of air-conditioner according to this first voice data and/or the second voice data
Provide the user quality services.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, the
Two voice datas include the direct instruction information of user, it is not necessary to user describes air-conditioner with customer service staff again to be occurred
Problem, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus enter one
Step provides good service, promotes Consumer's Experience；On the other hand by air conditioner wireless controller by the first voice data and/or
Second audio data transmitting delivers to server, and transmitting procedure is simple and direct, convenient.
Wherein, air conditioner wireless controller is except can be in addition to air-conditioning remote control, it is also possible to be smart mobile phone, panel computer,
Personal digital assistant, e-book etc. have the hardware device of various operating system, owing to mobile terminal is easy to carry and merit
Can be complete, user's hand-held mobile terminal can record first voice data relevant to air-conditioner easily and/or air-conditioner is used
Second voice data at family, and mobile terminal utilize self short-range communication function can easily with Near Field Communication portion
Set up and connect, and send the first voice data and/or the second voice data to Near Field Communication portion.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of a kind of air-conditioner provides method.
Fig. 5 is the flow chart of the after-sale service offer method of air-conditioner according to an embodiment of the invention.
As it is shown in figure 5, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S101, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
In an embodiment of the present invention, first voice data relevant to air-conditioner can be the sound of the operation of air-conditioner,
I.e. in air-conditioner running, coolant system, control system, fan air duct system, structure supports and motion, with
And the various sounds that the loudspeaker of air-conditioner sends.Such as, have issued joint at the air outlet of the indoor set of air-conditioner
The Pop played, user according to this sound cannot failure judgement reason, also cannot settle a dispute by the parties concerned themselves, need seek help with specialty
Personage, such as the professional person of air-conditioning producer.
By first voice data relevant to air-conditioner, the professional person of air-conditioning producer is prone to judge the situation of problem
And position, it is to avoid user owing to not knowing about technical term, the technical term disunity to air-conditioner position, and describe
During problem, it is impossible to make the problem that the professional person of air-conditioning producer understands.
In an embodiment of the present invention, the first relevant to air-conditioner voice data can also is that at air-conditioner running
In, the abnormal sound of the speaker appearance that the music of normal play or the sound cause due to file error or other reasons.Logical
Crossing first voice data relevant to air-conditioner, the professional person of air-conditioning producer is prone to judge the reason of problem.
Additionally, in an embodiment of the present invention, the first voice data can be recorded by recorder, computer microphone etc.
Equipment obtains, and is not defined the acquisition mode of the first voice data at this.
In an embodiment of the present invention, second voice data of air-conditioner user is that air-conditioner is existed by air-conditioner user
The information such as the type of the after-sale service that description, query and the needs that problem is carried out obtain.
Additionally, in an embodiment of the present invention, the second voice data can be filled by the voice pickup arranged on remote controller
Put, the sound pick-up outfit such as recorder or computer microphone obtains, and for application program employing, such as, is worked out by producer
APP software, wechat, the application program such as QQ use, additionally, the second voice data can also be recorded by other
Equipment obtains, and is not defined the acquisition mode of the second voice data at this.
S102, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to by air-conditioner
Server.
Wherein, air-conditioner manufacturer provide server, the customer service staff of air-conditioner can be sent by air-conditioner first
Voice data and/or the second voice data provide after-sale service.
(not shown) was also included: the first voice data and/or the second voice data are write by air-conditioner before S102
Enter in data buffer area, so that air-conditioner is by the first voice data in data buffer area and/or the second audio data transmitting
To server.Thus, the first voice data and/or the second voice data are write in data buffer area by air-conditioner, and
Send to obtaining the first voice data and/or the second voice data during server from data buffer area so that air-conditioner exists
It is more convenient when the first voice data and/or the second voice data, quick to transmit.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, by by the first sound number relevant to air-conditioner
According to and/or second audio data transmitting of air-conditioner user deliver to server, make the customer service staff of air-conditioner according to this
One voice data and/or the second voice data provide the user quality services.On the one hand the first voice data is more directly perceived
Ground reflection air-conditioner running status, the second sound packet includes the direct instruction information of user, it is not necessary to user again with visitor
Taking staff and describe air-conditioner institute produced problem, decrease communication link, customer service staff can accurate assurance
The problem that user is reflected, thus further provide for good service, promote Consumer's Experience.
In one embodiment of the invention, air-conditioner has identification information, air-conditioner send the first voice data and/
Or during the second voice data by sent along for identification information to server.Specifically, if sending the first voice data
And/or during the second voice data by sent along for identification information to server, now, in data buffer area preserve data
Including the first data segment and the second data segment, the first data segment includes the identification information uniquely identifying air-conditioner, the second number
The first voice data and/or second voice data of transmission is included according to section.Thus, by sent along for identification information to service
Device, so that server sets up the first voice data of this air-conditioner and/or the second voice data according to identification information
Historical data, it is simple to user searches, also allows for customer service staff and provides good service more accurately.
Fig. 6 is the flow chart of the after-sale service offer method of air-conditioner in accordance with another embodiment of the present invention.
As shown in Figure 6, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S201, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
S202, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to by air-conditioner
Server.
S203, server provides after-sale service according to the first voice data and/or the second voice data to the user of air-conditioner.
Specifically, the professional person of air-conditioning producer obtains the first voice data and/or the second voice data from server,
The failure cause of air-conditioning can be made by the professional person of air-conditioning producer according to the first voice data and/or the second voice data
Quickly judge, in order to provide after-sale service accurately and fast to the user of air-conditioner.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, the first sound that server sends according to air-conditioner
Data and/or the second voice data provide the user after-sale service, and wherein, the first voice data reflects sky more intuitively
Adjusting the state of device, the second sound packet includes the direct instruction information of user, it is not necessary to user retouches with customer service staff again
Stating air-conditioner institute produced problem, decrease communication link, customer service staff can accurate assurance user be reflected
Problem, thus further provide for good service, promote Consumer's Experience, additionally, server directly provides service, enter one
Step promotes Consumer's Experience.
Fig. 7 is the flow chart of the after-sale service offer method of the air-conditioner according to another embodiment of the present invention.
As it is shown in fig. 7, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S301, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
S302, air-conditioner provides information, and information is used for pointing out user to select service type information.
S303, air-conditioner receives the service type information that user selects.
Such as, service type information can be Breakdown Maintenance, the part replacement of air-conditioner or other problems consulting after sale
Deng.
S304, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to by air-conditioner
Server.
S305, server provides after-sale service according to the first voice data and/or the second voice data to the user of air-conditioner.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, and server is according to the first voice data and/or second
Voice data and service type information provide after-sale service to the user of air-conditioner so that the service that server provides is more
Add and there is specific aim, promote Consumer's Experience further.
In order to realize above-described embodiment, the present invention also proposes a kind of air-conditioner information feedback device.
Fig. 8 is the structural representation of air-conditioner information feedback device according to an embodiment of the invention.
As shown in Figure 8, the air-conditioner information feedback device of the embodiment of the present invention includes that data obtaining module 310, information are closed
Gang mould block 320 and information sending module 330.
Specifically, data obtaining module 310 is used for obtaining the first voice data relevant to air-conditioner and/or air-conditioner
Second voice data at family.In an embodiment of the present invention, the first relevant to air-conditioner voice data and/or air-conditioner
Second voice data of user refers to, described in aforementioned any one embodiment of the method, not repeat them here.
Information association module 320 for reading the identification information of air-conditioner, and by identification information and the first voice data and/
Or second voice data be associated.
Information sending module 330 is for will the identification information of association and the first voice data and/or the second audio data transmitting
To server.
The air-conditioner information feedback device of the embodiment of the present invention, by the identification information of air-conditioner and relevant to air-conditioner
Second audio data transmitting of the first voice data and/or air-conditioner user delivers to server, makes the customer service work people of air-conditioner
Member provides the user quality services according to this first voice data and/or the second voice data, wherein, and the first sound number
According to reflecting the running status of air-conditioner more intuitively, the second sound packet includes the direct instruction information of user, it is not necessary to
User describes air-conditioner institute produced problem again with customer service staff, decreases communication link, customer service staff's energy
The problem that enough accurate assurance users are reflected, thus further provide for good service, promote Consumer's Experience.
In one embodiment of the invention, data obtaining module 310 is additionally operable to read the first sound in storage device
Data and/or the second voice data, and set up the corresponding pass of the first voice data and/or the second voice data and air-conditioner
System.Specifically, data obtaining module 310 can copy from such as USB flash disk and obtain the first voice data and/or the second sound
Data, to set up the corresponding relation of the first voice data and/or the second voice data and air-conditioner.
Fig. 9 is the structural representation of air-conditioner information feedback device in accordance with another embodiment of the present invention.
As it is shown in figure 9, the air-conditioner information feedback device of the embodiment of the present invention includes that data obtaining module 310, information are closed
Gang mould block 320, information sending module 330 and recording portion 340.
Specifically, recording portion 340 is for recording the first voice data and/or the second voice data.
In an embodiment of the present invention, data obtaining module 310 is additionally operable to start recording portion 340 to record the first sound
Data and/or the second voice data.
In one embodiment of the invention, identification information includes multiple, and information association module 320 is additionally operable to from multiple
Identification information obtains the first voice data and/or the identification information of air-conditioner corresponding to the second voice data, and will mark
Information and the first voice data and/or the second sound data association.
In another embodiment of the present invention, information association module 320 also provides for interactive interface, and and air-conditioning
Device is set up and mutual is connected to obtain the identification information of air-conditioner, and by identification information and the first voice data and/or the rising tone
Sound data association.
Wherein, identification information includes the transmission address of server.
In an embodiment of the present invention, information sending module 330 is additionally operable to the transmission address according to server by the first sound
Sound data and/or the second audio data transmitting deliver to server.Specifically, information sending module 330 sending out according to server
Send address that the identification information of air-conditioner, the first voice data and/or the second audio data transmitting are delivered to server.
Figure 10 is the structural representation of the air-conditioner information feedback device according to another embodiment of the present invention.
As shown in Figure 10, the air-conditioner information feedback device of the embodiment of the present invention includes data obtaining module 310, information
Relating module 320, information sending module 330, recording portion 340 and information receiving module 350.
Specifically, information receiving module 350 is used for obtaining server according to the first voice data and/or the second voice data
The feedback information sent.Such as, feedback information can be personnel, contact details, the one in designated time etc. after sale
Or it is multiple.
The information feedback device of the air-conditioner of the embodiment of the present invention, by the identification information of air-conditioner and relevant to air-conditioner
The first voice data and/or second audio data transmitting of air-conditioner user deliver to server, make the customer service of air-conditioner work
Personnel provide the user quality services according to this first voice data and/or the second voice data, wherein, and the first sound
Data reflect that the running status of air-conditioner, the second sound packet include the direct instruction information of user, nothing more intuitively
Need user to describe air-conditioner institute produced problem again with customer service staff, decrease communication link, customer service staff
Can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
The air-conditioner information feedback device of the embodiment of the present invention, can be incorporated in remote controller, mobile phone terminal or flat board electricity
Control software on brain, runs different operating system on these terminals, writes the sky of applicable operating system
Adjust information feedback device i.e. can realize operating the hardware unit in these terminals, thus realize receiving, associate, record,
The functions such as transmission.Air-conditioning production firm is in order to combine the technical scheme of these functional realiey present disclosure, thus improves
Consumer's Experience and efficiency of service, and work out the control software identical or similar with air-conditioner information feedback device.
In the description of this specification, reference term " embodiment ", " some embodiments ", " schematically reality
Execute example ", " example ", the description of " concrete example " or " some examples " etc. mean combine this embodiment or show
Specific features, structure, material or feature that example describes are contained at least one embodiment or the example of the present invention.
In this manual, the schematic representation to above-mentioned term is not necessarily referring to identical embodiment or example.And,
Specific features, structure, material or the feature described can be to close in any one or more embodiments or example
Suitable mode combines.
Although an embodiment of the present invention has been shown and described, it will be understood by those skilled in the art that: not
These embodiments can be carried out multiple change in the case of the principle of the disengaging present invention and objective, revise, replace and become
Type, the scope of the present invention is limited by claim and equivalent thereof.
Claims (20)
1. an air-conditioner, it is characterised in that including:
Air-conditioner electric control gear, described air-conditioner electric control gear includes Near Field Communication portion, long range communication portion and respectively with described
The control portion that Near Field Communication portion and long range communication portion connect, wherein,
Described Near Field Communication portion, the first voice data that the reception of described Near Field Communication portion is relevant to air-conditioner, wherein,
Described first voice data includes voice data when described air-conditioner differs from properly functioning；
Described long range communication portion, described long range communication portion sets up with server and is connected, and according to the finger in described control portion
Described first audio data transmitting is delivered to described server by order.
2. air-conditioner as claimed in claim 1, it is characterised in that described Near Field Communication portion receives described air-conditioner and uses
Second voice data at family, described long range communication portion send described first voice data time by described second voice data
Server sent along to described.
3. air-conditioner as claimed in claim 2, it is characterised in that described air-conditioner also includes memorizer, described
Memorizer stores the identification information of described air-conditioner, described long range communication portion send described first voice data and/or
By server sent along to described for described identification information during described second voice data.
4. air-conditioner as claimed in claim 3, it is characterised in that described Near Field Communication portion receives air conditioner wireless and controls
Described first voice data of device transmission and/or described second voice data.
5. air-conditioner as claimed in claim 3, it is characterised in that described second sound packet includes described user's
Sound instruction data.
6. an air conditioner wireless controller, it is characterised in that including:
Storage part, stores at least one identification information in described storage part, each described identification information uniquely identifies described sky
Adjust device；
Recording portion, described recording portion records first voice data relevant to described air-conditioner；
Communication unit, described communication unit by described first voice data relevant to described air-conditioner and with described air-conditioner pair
The described identification information answered sends to server.
7. air conditioner wireless controller as claimed in claim 6, it is characterised in that described recording portion records described air-conditioning
Second voice data of device user, described communication unit send described first voice data time by described second voice data
Server sent along to described.
8. air conditioner wireless controller as claimed in claim 7, it is characterised in that described communication unit is Near Field Communication portion,
Described Near Field Communication portion by with described first voice data and/or the second voice data and the institute corresponding with described air-conditioner
State identification information to send to described air-conditioner, to be sent to described server by described air-conditioner.
9. air conditioner wireless controller as claimed in claim 7, it is characterised in that described communication unit is long range communication portion,
Described air conditioner wireless controller also includes:
The controller being connected with described recording portion and described long range communication portion respectively, wherein, described long range communication portion is according to institute
The instruction stating control portion will be with described first voice data and/or described second voice data and corresponding with described air-conditioner
Described identification information send to described server.
10. the after-sale service of an air-conditioner provides system, it is characterised in that including:
Air-conditioner according to any one of claim 1 to 5, wherein, storage and described air-conditioner pair in described air-conditioner
The flag information answered；
Record first voice data relevant to described air-conditioner and/or second voice data of described air-conditioner user, and
Described first voice data and/or described second audio data transmitting are delivered to the air conditioner wireless controller of described air-conditioner；
Server, when described air-conditioner is connected with the foundation of described server, described air-conditioner is by described first voice data
And/or described second voice data and described flag information send to server.
The after-sale service of 11. 1 kinds of air-conditioners provides system, it is characterised in that including:
Server；
Air conditioner wireless controller according to any one of claim 6 to 9, described air conditioner wireless controller includes that long distance is led to
Letter portion, described long range communication portion is connected to described server by the Internet, and wherein, described air conditioner wireless controller obtains
Take first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user, and by described first
Voice data and/or described second voice data are sent to described server by described long range communication portion.
The after-sale service of 12. 1 kinds of air-conditioners provides method, it is characterised in that including:
Air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user；
And
When being connected with server foundation, described air-conditioner is by described first voice data and/or described second voice data
Send to described server；
Wherein, described first voice data includes voice data when described air-conditioner differs from properly functioning.
13. 1 kinds of air-conditioner information feedback devices, it is characterised in that including:
Data obtaining module, described data obtaining module is for obtaining first voice data relevant to air-conditioner and/or sky
Adjust second voice data of device user；
Information association module, described information association module is used for reading the identification information of described air-conditioner, and by described mark
Information and described first voice data and/or described second voice data are associated；
Information sending module, described information sending module is for the described identification information that will associate and described first voice data
And/or described second audio data transmitting delivers to server.
14. air-conditioner information feedback devices as claimed in claim 13, it is characterised in that described data obtaining module
It is additionally operable to read described first voice data in storage device and/or described second voice data, and sets up described first
Voice data and/or described second voice data and the corresponding relation of described air-conditioner.
15. air-conditioner information feedback devices as claimed in claim 13, it is characterised in that also include:
Recording portion, described data obtaining module be additionally operable to start described recording portion with record described first voice data and/or
Described second voice data.
16. air-conditioner information feedback devices as claimed in claim 13, it is characterised in that described identification information includes
Multiple, described information association module is additionally operable to obtain described first voice data and/or institute from the plurality of identification information
State the identification information of described air-conditioner corresponding to the second voice data, and by described identification information and described first sound number
According to and/or described second sound data association.
17. air-conditioner information feedback devices as claimed in claim 13, it is characterised in that described information association module
Also provide for interactive interface, and be connected alternately with the foundation of described air-conditioner to obtain the described mark letter of described air-conditioner
Breath, and by described identification information and described first voice data and/or described second sound data association.
The 18. air-conditioner information feedback devices as described in claim 16 or 17, it is characterised in that described identification information
Transmission address including described server.
19. air-conditioner information feedback devices as claimed in claim 17, it is characterised in that described information sending module
For described first voice data and/or described second audio data transmitting being delivered to server according to described transmission address.
20. air-conditioner information feedback devices as claimed in claim 13, it is characterised in that also include:
Information receiving module, is used for obtaining described server according to described first voice data and/or described second sound number
According to the feedback information sent.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610404025.7A CN105972776B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air conditioner and its after-sale service provide system |
| CN201310744056.3A CN103884073B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner |
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| CN201610404025.7A Active CN105972776B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air conditioner and its after-sale service provide system |
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| CN103900192B (en) * | 2014-02-08 | 2017-02-15 | 广东美的制冷设备有限公司 | Service providing system and method of air conditioner and air conditioner wireless controller |
| CN107818469A (en) * | 2017-10-27 | 2018-03-20 | 广东美的暖通设备有限公司 | Data processing method, device and computer-readable recording medium |
| CN110135600A (en) * | 2019-05-17 | 2019-08-16 | 浙江和也健康科技有限公司 | A kind of mattress sound collector, mattress after-sale service system and method |
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| CN202769885U (en) * | 2012-09-12 | 2013-03-06 | 苏州大学 | Central air-conditioning long-distance real-time monitoring and fault detection and diagnostic system based on Internet of things technology |
| CN103292437A (en) * | 2013-06-17 | 2013-09-11 | 广东美的制冷设备有限公司 | Voice interactive air conditioner and control method thereof |
| CN103383134A (en) * | 2013-08-06 | 2013-11-06 | 四川长虹电器股份有限公司 | Intelligent air-conditioning system and air-conditioning control method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN105972776A (en) | 2016-09-28 |
| CN105972776B (en) | 2019-08-30 |
| CN103884073A (en) | 2014-06-25 |
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