CN105972776A - Air conditioner wireless controller, air conditioner and after-sales service providing system of air conditioner - Google Patents
Air conditioner wireless controller, air conditioner and after-sales service providing system of air conditioner Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
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Abstract
The invention discloses an air conditioner wireless controller, an air conditioner and an after-sales service providing system of the air conditioner. The air conditioner comprises an air conditioner electric control device. The air conditioner electric control device comprises a short-distance communication part, a long-distance communication part and a control part connected with the short-distance communication part and the long-distance communication part. The short-distance communication part is used for receiving second voice data of a user of the air conditioner. The second voice data comprise voice indicating data. The long-distance communication part is connected with a server and used for sending the second voice data to the server according to an instruction of the control part. According to the embodiment of the air conditioner, the second voice data of the user of the air conditioner are received by the short-distance communication part and are sent to the server according to the instruction of the control part, accordingly, customer service working personnel can provide high-quality service for the user according to the second voice data, communication links are decreased, and the user experience is enhanced.
Description
The application is filing date December in 2013 27, the division of the Chinese patent application 2013107440563 of entitled " air conditioner wireless controller, air-conditioner and after-sale service thereof provide method and system ".
Technical field
The present invention relates to air-conditioner technical field, especially relate to a kind of air conditioner wireless controller, air-conditioner and after-sale service thereof and system and air-conditioner information feedback device are provided.
Background technology
Along with the raising of people's living standard, air-conditioner has become the necessary of people's daily life.Particularly, along with the development of electronic technology, communication technology and Internet technology, increasing air-conditioner is access in Internet of Things so that the people gone out also are able to grasp in real time the ruuning situation of family air-conditioner.
But; after air-conditioner goes wrong in actual use; such as; the indoor set of air-conditioner sends the situation of abnormal sound; user needs for contacting customer service staff by the maintenance telephone of manufacturer; it is being frequently encountered problems with in the communication process of customer service staff: due to the professional deficiency of user simultaneously; description to air-conditioner produced problem varies; cause the problem that customer service staff cannot understand air-conditioner exactly; thus cannot provide the user and accurately and timely service, poor user experience.
Summary of the invention
It is contemplated that at least solve one of technical problem present in prior art.
To this end, the first of the present invention purpose is to propose a kind of air-conditioner.The audio data transmitting that air-conditioner is relevant is delivered to server by this air-conditioner, the acoustic information that air-conditioner is relevant reflects the running status of air-conditioner more intuitively, contacted with customer service staff by phone again without user, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
Second object of the present invention is to propose a kind of air conditioner wireless controller.
Third object of the present invention is that the after-sale service proposing a kind of air-conditioner provides system.
Fourth object of the present invention is that the after-sale service proposing another kind of air-conditioner provides system.
5th purpose of the present invention is that the after-sale service proposing a kind of air-conditioner provides method.
6th purpose of the present invention is to propose a kind of air-conditioner information feedback device.
To achieve these goals, the air-conditioner of first aspect present invention embodiment, including: air-conditioner electric control gear, described air-conditioner electric control gear includes Near Field Communication portion, long range communication portion and the control portion being connected respectively with described Near Field Communication portion and long range communication portion, wherein, described Near Field Communication portion, described Near Field Communication portion receives first voice data relevant to air-conditioner；Described long range communication portion, described long range communication portion sets up with server and is connected, and according to the instruction in described control portion, described first audio data transmitting delivered to described server.
The air-conditioner of the embodiment of the present invention, first voice data relevant to air-conditioner is received by Near Field Communication portion, and according to the instruction in control portion, the first audio data transmitting is delivered to server, make the customer service staff of air-conditioner provide the user quality services according to this first voice data.First voice data the most relevant to air-conditioner reflects the running status of air-conditioner more intuitively, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by Near Field Communication portion, long range communication portion, the first audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
To achieve these goals, the air conditioner wireless controller of second aspect present invention embodiment, including: storage part, described storage part stores at least one identification information, each described identification information uniquely identifies an air-conditioner；Recording portion, described recording portion records first voice data relevant to described air-conditioner；Communication unit, described first voice data relevant to described air-conditioner and corresponding described identification information are sent to server by described communication unit.
The air conditioner wireless controller of the embodiment of the present invention, can obtain first voice data relevant to air-conditioner, and this first audio data transmitting can be delivered to server, makes the customer service staff of air-conditioner provide the user quality services according to this first voice data.First voice data relevant to air-conditioner reflects the running status of air-conditioner more intuitively, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
To achieve these goals, the after-sale service of the air-conditioner of third aspect present invention embodiment provides system, including: the air-conditioner described in first aspect present invention embodiment, wherein, described air-conditioner stores the flag information corresponding with described air-conditioner；Record first voice data relevant to described air-conditioner and/or second voice data of described air-conditioner user, and described first voice data and/or described second audio data transmitting are delivered to the air conditioner wireless controller of described air-conditioner；Server, when described air-conditioner and described server are set up and are connected, described air-conditioner by described first voice data and/or described second voice data and the transmission of described flag information to server.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, air conditioner wireless controller obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, this first voice data and/or the second audio data transmitting are delivered to server by air-conditioner, make the customer service staff of air-conditioner provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by air-conditioner, the first voice data and/or the second audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
To achieve these goals, the after-sale service of the air-conditioner of fourth aspect present invention embodiment provides system, including: server；Air conditioner wireless controller described in second aspect present invention embodiment, described air conditioner wireless controller includes long range communication portion, described long range communication portion is connected to described server by the Internet, wherein, described air conditioner wireless controller obtains first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user, and described first voice data and/or described second voice data is sent to described server by described long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, air conditioner wireless controller obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, and this first voice data and/or the second audio data transmitting are delivered to server, make the customer service staff of air-conditioner provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by air conditioner wireless controller, the first voice data and/or the second audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
To achieve these goals, the after-sale service of the air-conditioner of fifth aspect present invention embodiment provides method, including: air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of described air-conditioner user；And when being connected with server foundation, described first voice data and/or described second audio data transmitting are delivered to described server by described air-conditioner.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, by the second audio data transmitting of first voice data relevant to air-conditioner and/or air-conditioner user is delivered to server, the customer service staff of air-conditioner is made to provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
To achieve these goals, the air-conditioner information feedback device of sixth aspect present invention embodiment, including: data obtaining module, described data obtaining module is for obtaining first voice data relevant to air-conditioner and/or second voice data of air-conditioner user；Information association module, described information association module is for reading the identification information of described air-conditioner, and described identification information and described first voice data and/or described second voice data is associated；Information sending module, described information sending module is for delivering to server by the described identification information of association and described first voice data and/or described second audio data transmitting.
The air-conditioner information feedback device of the embodiment of the present invention, the identification information of air-conditioner and second audio data transmitting of first voice data relevant to air-conditioner and/or air-conditioner user are delivered to server, the customer service staff making air-conditioner provides the user quality services according to this first voice data and/or the second voice data, wherein, first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
The additional aspect of the present invention and advantage will part be given in the following description, and part will become apparent from the description below, or is recognized by the practice of the present invention.
Accompanying drawing explanation
Above-mentioned and/or the additional aspect of the present invention and advantage will be apparent from easy to understand, wherein from combining the accompanying drawings below description to embodiment:
Fig. 1 is the schematic diagram of air-conditioner according to an embodiment of the invention.
Fig. 2 is the structural representation of the after-sale service offer system of air-conditioner according to an embodiment of the invention；
Fig. 3 is the structural representation of air conditioner wireless controller according to an embodiment of the invention；
Fig. 4 is the structural representation of the after-sale service offer system of air-conditioner in accordance with another embodiment of the present invention；
Fig. 5 is the flow chart of the after-sale service offer method of air-conditioner according to an embodiment of the invention；
Fig. 6 is the flow chart of the after-sale service offer method of air-conditioner in accordance with another embodiment of the present invention；
Fig. 7 is the flow chart of the after-sale service offer method of the air-conditioner according to another embodiment of the present invention；
Fig. 8 is the structural representation of air-conditioner information feedback device according to an embodiment of the invention；
Fig. 9 is the structural representation of air-conditioner information feedback device in accordance with another embodiment of the present invention；And
Figure 10 is the structural representation of the air-conditioner information feedback device according to another embodiment of the present invention.
Detailed description of the invention
Embodiments of the invention are described below in detail, and the example of described embodiment is shown in the drawings, and the most same or similar label represents same or similar element or has the element of same or like function.The embodiment described below with reference to accompanying drawing is exemplary, is only used for explaining the present invention, and is not considered as limiting the invention.
In describing the invention, it will be appreciated that, term " " center ", " longitudinally ", " laterally ", on " ", D score, " front ", " afterwards ", " left ", " right ", " vertically ", " level ", " push up ", " end " " interior ", orientation or the position relationship of the instruction such as " outward " are based on orientation shown in the drawings or position relationship, it is for only for ease of the description present invention and simplifies description, rather than indicate or imply that the device of indication or element must have specific orientation, with specific azimuth configuration and operation, therefore it is not considered as limiting the invention.Additionally, term " first ", " second " are only used for describing purpose, and it is not intended that instruction or hint relative importance.
In describing the invention, it should be noted that unless otherwise clearly defined and limited, term " is installed ", " being connected ", " connection " should be interpreted broadly, and connects for example, it may be fixing, it is also possible to be to removably connect, or be integrally connected；Can be to be mechanically connected, it is also possible to be electrical connection；Can be to be joined directly together, it is also possible to be indirectly connected to by intermediary, can be the connection of two element internals.For the ordinary skill in the art, above-mentioned term concrete meaning in the present invention can be understood with concrete condition.Additionally, in describing the invention, except as otherwise noted, " multiple " are meant that two or more.
Below with reference to the accompanying drawings air-conditioner according to embodiments of the present invention is described.
Fig. 1 is the structural representation of air-conditioner according to an embodiment of the invention.
As it is shown in figure 1, the air-conditioner 10 of the embodiment of the present invention includes air-conditioner electric control gear 100, wherein, air-conditioner electric control gear 100 includes Near Field Communication portion 110, long range communication portion 120 and control portion 130.Control portion 130 is connected with Near Field Communication portion 110 and long range communication portion 120 respectively.
Specifically, air-conditioner electric control gear 100 may be provided in air-conditioner, has been used for the various control operation of air-conditioner, such as, starts shooting, shuts down, arranges control temperature etc..In order to realize the function more enriched, air-conditioner electric control gear 100 is provided with Near Field Communication portion 110, long range communication portion 120 and control portion 130.
Wherein, Near Field Communication portion 110 receives first voice data relevant to air-conditioner 10.The air-conditioner mentioned in an embodiment of the present invention refers in particular to air-conditioner 10, the most above-mentioned all parts are all correlated with this air-conditioner 10, rather than other air-conditioners are relevant, in other words, what the Near Field Communication portion 110 of air-conditioner 10 received is first voice data relevant to this air-conditioner 10, and what in subsequent embodiment, long range communication portion 120 sent is also first voice data relevant to this air-conditioner 10.
In an embodiment of the present invention, first voice data relevant to air-conditioner 10 can be the sound of the operation of air-conditioner 10, i.e. in air-conditioner 10 running, coolant system, control system, fan air duct system (not shown), structure supports and motion, and the various sounds that the loudspeaker (not shown) of air-conditioner sends.Such as, at the air outlet of the indoor set of air-conditioner 10, have issued rhythmical Pop, user according to this sound cannot failure judgement reason, also cannot settle a dispute by the parties concerned themselves, need seek help and professional person, such as the professional person of air-conditioning producer.
By first voice data relevant to air-conditioner 10, the professional person of air-conditioning producer is prone to judge the situation of problem and position, avoid user owing to not knowing about technical term, technical term disunity to air-conditioner 10 position, and when the problem of description, it is impossible to make the problem that the professional person of air-conditioning producer understands.
In an embodiment of the present invention, first voice data relevant to air-conditioner 10 can also is that in air-conditioner running, the abnormal sound of the speaker appearance that the music of normal play or the sound cause due to file error or other reasons.By first voice data relevant to air-conditioner 10, the professional person of air-conditioning producer is prone to judge the reason of problem.
Specifically, air-conditioner 10 can be the air-conditioner 10 of any of the above-described embodiment.Air-conditioner 10 stores the identification information corresponding with air-conditioner 10.
Wherein, identification information has uniqueness, and this identification information is the most corresponding with air-conditioner 10, say, that every air-conditioner 10 has oneself unique corresponding identification information.The air-conditioner 10 of correspondence, the problem that thus problem of A air-conditioner will not be got into wrong B air-conditioner is just can confirm that according to this identification information.It addition, identification information is it is also possible that server 30 sets up the historical data of the first voice data of this air-conditioner according to identification information, it is simple to user searches, also allows for customer service staff and good service more accurately is provided.
In an embodiment of the present invention, air-conditioner 10 also includes data buffer area (not shown), wherein, when long range communication portion 120 is connected with server foundation, first voice data and the second voice data are write in data buffer area by control portion 130, so that long range communication portion 120 obtains the first voice data from data buffer area and the second sound Data Concurrent delivers to server.
The air-conditioner of the embodiment of the present invention, first voice data and the second voice data are write in data buffer area by control portion 130, long range communication portion 120 obtains the first voice data from data buffer area and the second sound Data Concurrent delivers to server so that long range communication portion 120 is more convenient, quick when transmitting the first voice data and the second voice data.
In an embodiment of the present invention, air-conditioner 10 also includes memorizer (not shown), store the identification information of air-conditioner 10 in memory, long range communication portion 120 send the first voice data and/or during the second voice data by sent along for identification information to server.Specifically, if long range communication portion 120 send the first voice data and/or during the second voice data by sent along for identification information to server, now, the data preserved in data buffer area include the first data segment and the second data segment, first data segment includes the identification information uniquely identifying air-conditioner 10, and the second data segment includes the first voice data and/or second voice data of transmission.
Wherein, server can be provided by the production firm of air-conditioner 10, producer is that the identification information of air-conditioner 10 design is unique corresponding with this air-conditioner 10, so when server receives this identification information, the relevant information of server storage air-conditioner 10 corresponding to identification information, such as the model of air-conditioner 10, control mode etc..So when server receives the first voice data and/or the second voice data and the identification information relevant to air-conditioner 10, first voice data relevant to air-conditioner 10 and/or second voice data user-dependent with air-conditioner 10 and the time received will be stored in the category of this identification information, form the new relevant information of this air-conditioner 10.Set up such historical data, user can be facilitated to search, also allow for contact staff and personnel after sale provide good service more accurately.
The air-conditioner of the embodiment of the present invention, by sent along for identification information to server, so that server sets up photo or the historical data of video of this air-conditioner according to identification information, it is simple to user searches, also allow for customer service staff and good service more accurately is provided.
Additionally, in an embodiment of the present invention, the first voice data can be obtained by the sound pick-up outfit such as recorder, computer microphone, is not defined the acquisition mode of the first voice data at this.
Long range communication portion 120 sets up with server and is connected, and according to the instruction in control portion 130, first audio data transmitting is delivered to server.In an embodiment of the present invention, long range communication portion 120 is to realize the parts with server linkage function, and whether be directly connected to server with the reality of these parts unrelated, as: long range communication portion 120 is Wi-Fi module, this Wi-Fi module is connected with home router by agreement, and it is communicated to the Internet by home router, it is connected such that it is able to finally set up with server.Wi-Fi module the most herein achieves sets up, with server, the function being connected, and becomes telecommunication portion 120.
It will be appreciated by those skilled in the art that and realized by technological means, there is also when Wi-Fi module when receiving the operation of first voice data relevant to air-conditioner 10 as short-range communication portion 110, and when sending the operation of first voice data relevant to air-conditioner 10, as the situation in telecommunication portion 120.
The air-conditioner of the embodiment of the present invention, first voice data relevant to air-conditioner is received by Near Field Communication portion, and according to the instruction in control portion, the first audio data transmitting is delivered to server, make the customer service staff of air-conditioner provide the user quality services according to this first voice data.First voice data the most relevant to air-conditioner reflects the running status of air-conditioner more intuitively, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by Near Field Communication portion, long range communication portion, the first audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
In an embodiment of the present invention, Near Field Communication portion 110 be additionally operable to receive air-conditioner user the second voice data, long range communication portion 120 send the first voice data time by sent along for the second voice data to server.
In an embodiment of the present invention, second voice data of air-conditioner user is the information such as type of the after-sale service that description, query and the needs that the problem that air-conditioner is existed by air-conditioner user is carried out obtain.Wherein, second voice data can be obtained by sound pick-up outfits such as sound pickup device, recorder or the computer microphone of setting on remote controller, and use for application program, such as, the application programs such as the APP software worked out by producer, wechat, QQ are used, additionally, the second voice data can also be obtained by other sound pick-up outfit, the acquisition mode of the second voice data is not defined at this.
The air-conditioner of the embodiment of the present invention, by sent along to server for second voice data of air-conditioner user, makes customer service staff provide the user good service more accurately according to the first voice data and the second voice data.
Preferably, in one embodiment of the invention, Near Field Communication portion 110 receives the first voice data and/or the second voice data that air conditioner wireless controller sends.Specifically, this air conditioner wireless controller can be remote controller, this remote controller can copy from USB flash disk or in other storage devices and obtain the first voice data and/or the second voice data, additionally, this remote controller has the communication module corresponding with the short-range communication portion 110 of air-conditioner 10, the first voice data and/or the second audio data transmitting can be delivered to air-conditioner 10.
Preferably, in one embodiment of the invention, recording portion can be set on air conditioner wireless controller, air conditioner wireless controller is recorded by recording portion, and obtain the first voice data and/or the second voice data, this first voice data and/or the second voice data are stored in air conditioner wireless controller, and are sent to short-range communication portion 110 by communication module.
In one embodiment of the invention, Near Field Communication portion 110 is wireless near field communication NFC (Near Field Communication, the short distance wireless communication technology) portion, Wi-Fi communication unit, Bluetooth communication portion or infrared communication portion etc..It should be appreciated that along with the development of science and technology, the following any close range communication techniques occurred is suitable in embodiments of the invention.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of a kind of air-conditioner provides system.
Fig. 2 is the structural representation of the after-sale service offer system of air-conditioner according to an embodiment of the invention.As in figure 2 it is shown, in an embodiment of the present invention, the after-sale service of air-conditioner provides system to include: air-conditioner 10, air conditioner wireless controller 20 and server 30.
Specifically, air-conditioner 10 can be the air-conditioner 10 of any of the above-described embodiment.Air-conditioner 10 stores the identification information corresponding with air-conditioner 10.
Wherein, identification information has uniqueness, and this identification information is the most corresponding with air-conditioner 10, say, that every air-conditioner 10 has oneself unique corresponding identification information.The air-conditioner 10 of correspondence, the problem that thus problem of A air-conditioner will not be got into wrong B air-conditioner is just can confirm that according to this identification information.It addition, identification information is it is also possible that server 30 sets up the first voice data and/or the historical data of the second voice data of this air-conditioner according to identification information, it is simple to user searches, also allows for customer service staff and good service more accurately is provided.
In an embodiment of the present invention, record first voice data relevant to air-conditioner 10 and/or second voice data of air-conditioner 10 user, and the first voice data and/or the second audio data transmitting are delivered to the air conditioner wireless controller 20 of air-conditioner.
Air conditioner wireless controller 20 is for obtaining first voice data relevant to air-conditioner 10 and/or second voice data of air-conditioner 10 user, and the first voice data and/or the second audio data transmitting are delivered to air-conditioner 10.
Specifically, in one embodiment of the invention, this air conditioner wireless controller 20 can be remote controller, and this remote controller can copy the second voice data obtaining first voice data relevant to air-conditioner 10 and/or air-conditioner 10 user from USB flash disk or in other storage devices.
When air-conditioner 10 and server 30 are set up and are connected, air-conditioner 10 by the first voice data and/or the second voice data and flag information transmission to server 30.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, air conditioner wireless controller obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, this first voice data and/or the second audio data transmitting are delivered to server by air-conditioner, make the customer service staff of air-conditioner provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by air-conditioner, the first voice data and/or the second audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
In order to realize above-described embodiment, the present invention also proposes a kind of air conditioner wireless controller.
Fig. 3 is the structural representation of air conditioner wireless controller according to an embodiment of the invention.As it is shown on figure 3, the air conditioner wireless controller of the embodiment of the present invention includes storage part 210, recording portion 220 and communication unit 230.
Specifically, storing at least one identification information in storage part 210, each identification information uniquely identifies an air-conditioner.More specifically, the storage part 210 of air conditioner wireless controller stores the identification information of air-conditioner, owing to air conditioner wireless controller likely manages multiple air-conditioner, storage part 210 stores the identification information the most corresponding with each air-conditioner.
Recording portion 220 is for recording first voice data relevant to air-conditioner.
First voice data relevant to air-conditioner and corresponding identification information are sent to server by communication unit 230.
The air conditioner wireless controller of the embodiment of the present invention, can obtain first voice data relevant to air-conditioner, and this first audio data transmitting can be delivered to server, makes the customer service staff of air-conditioner provide the user quality services according to this first voice data.First voice data relevant to air-conditioner reflects the running status of air-conditioner more intuitively, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
In an embodiment of the present invention, recording portion 220 be additionally operable to record air-conditioner user the second voice data, communication unit 230 send the first voice data time by sent along for the second voice data to server.
In an embodiment of the present invention, communication unit 230 can be Near Field Communication portion, and the identification information of the first voice data and/or the second voice data and correspondence is sent to air-conditioner by Near Field Communication portion, to be sent to server by air-conditioner.Near Field Communication portion is sending the first voice data and/or during the second voice data by sent along to air-conditioner for this unique corresponding identification information, so that server sets up the first voice data and/or the historical data of the second voice data of this air-conditioner according to identification information, it is easy to user search, also allows for customer service staff and good service more accurately is provided.Wherein, the data now preserved in storage part 210 data buffer area of air conditioner wireless controller include the first data segment and the second data segment, first data segment includes the identification information uniquely identifying air-conditioner, and the second data segment includes the first voice data and/or second voice data of transmission.
In one embodiment of the invention, communication unit 230 is Near Field Communication portion, and the identification information of the first voice data and/or the second voice data and correspondence is sent to air-conditioner by Near Field Communication portion, to be sent to server by air-conditioner.More specifically, the storage part 210 of air conditioner wireless controller stores the identification information of air-conditioner, owing to air conditioner wireless controller likely manages multiple air-conditioner, first certain air-conditioner is a wherein air-conditioner of air conditioner wireless controller management, and air conditioner wireless controller has the identification information the most corresponding with air-conditioner.Near Field Communication portion is sending the first voice data and/or during the second voice data by sent along to air-conditioner for this unique corresponding identification information.Specifically, the data now preserved in storage part 210 data buffer area of air conditioner wireless controller include the first data segment and the second data segment, first data segment includes the identification information uniquely identifying air-conditioner, and the second data segment includes the first voice data and/or second voice data of transmission.
In one embodiment of the invention, communication unit 230 is long range communication portion, air conditioner wireless controller also includes: the controller (not shown) being connected with recording portion 220 and long range communication portion respectively, wherein, the identification information of the first voice data and/or the second voice data and correspondence is sent to server by long range communication portion according to the instruction in control portion.
By sent along to server for the identification information corresponding with air-conditioner, so that server sets up the first voice data and/or the historical data of the second voice data of this air-conditioner according to identification information, it is easy to user search, also allows for customer service staff and good service more accurately is provided.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of another kind of air-conditioner provides system.
Fig. 4 is the structural representation of the after-sale service offer system of air-conditioner in accordance with another embodiment of the present invention.As shown in Figure 4, the after-sale service of the embodiment of the present invention provides system to include: server 30 and air conditioner wireless controller 20.
Specifically, air conditioner wireless controller 20 can be the air conditioner wireless controller 20 of any of the above-described embodiment.Air conditioner wireless controller 20 includes long range communication portion, long range communication portion is connected to server 30 by the Internet, wherein, air conditioner wireless controller 20 obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, and the first voice data and/or the second voice data is sent to server 30 by long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, air conditioner wireless controller obtains first voice data relevant to air-conditioner and/or second voice data of air-conditioner user, and this first voice data and/or the second audio data transmitting are delivered to server, make the customer service staff of air-conditioner provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience；On the other hand by air conditioner wireless controller, the first voice data and/or the second audio data transmitting being delivered to server, transmitting procedure is simple and direct, convenient.
Wherein, air conditioner wireless controller is except can be in addition to air-conditioning remote control, can also is that smart mobile phone, panel computer, personal digital assistant, e-book etc. have the hardware device of various operating system, owing to mobile terminal is easy to carry and multiple functional, user's hand-held mobile terminal can record second voice data of first voice data relevant to air-conditioner and/or air-conditioner user easily, and mobile terminal utilizes the short-range communication function of self to be connected with the foundation of Near Field Communication portion easily, and send the first voice data and/or the second voice data to Near Field Communication portion.
In order to realize above-described embodiment, the present invention also proposes the after-sale service of a kind of air-conditioner provides method.
Fig. 5 is the flow chart of the after-sale service offer method of air-conditioner according to an embodiment of the invention.
As it is shown in figure 5, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S101, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
In an embodiment of the present invention, first voice data relevant to air-conditioner can be the sound of the operation of air-conditioner, i.e. in air-conditioner running, coolant system, control system, fan air duct system, structure supports and motion, and the various sounds that the loudspeaker of air-conditioner sends.Such as, at the air outlet of the indoor set of air-conditioner, have issued rhythmical Pop, user according to this sound cannot failure judgement reason, also cannot settle a dispute by the parties concerned themselves, need seek help and professional person, such as the professional person of air-conditioning producer.
By first voice data relevant to air-conditioner, the professional person of air-conditioning producer is prone to judge the situation of problem and position, avoid user owing to not knowing about technical term, technical term disunity to air-conditioner position, and when the problem of description, it is impossible to make the problem that the professional person of air-conditioning producer understands.
In an embodiment of the present invention, first voice data relevant to air-conditioner can also is that in air-conditioner running, the abnormal sound of the speaker appearance that the music of normal play or the sound cause due to file error or other reasons.By first voice data relevant to air-conditioner, the professional person of air-conditioning producer is prone to judge the reason of problem.
Additionally, in an embodiment of the present invention, the first voice data can be obtained by the sound pick-up outfit such as recorder, computer microphone, is not defined the acquisition mode of the first voice data at this.
In an embodiment of the present invention, second voice data of air-conditioner user is the information such as type of the after-sale service that description, query and the needs that the problem that air-conditioner is existed by air-conditioner user is carried out obtain.
In addition, in an embodiment of the present invention, second voice data can be obtained by sound pick-up outfits such as sound pickup device, recorder or the computer microphone of setting on remote controller, and use for application program, such as, the application programs such as the APP software worked out by producer, wechat, QQ are used, in addition, second voice data can also be obtained by other sound pick-up outfit, is not defined the acquisition mode of the second voice data at this.
S102, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to server by air-conditioner.
Wherein, air-conditioner manufacturer provides server, and the first voice data and/or the second voice data that the customer service staff of air-conditioner can be sent by air-conditioner provide after-sale service.
(not shown) was also included: the first voice data and/or the second voice data are write in data buffer area by air-conditioner, so that the first voice data in data buffer area and/or the second audio data transmitting are delivered to server by air-conditioner before S102.Thus, first voice data and/or the second voice data are write in data buffer area by air-conditioner, and from data buffer area, obtaining the first voice data and/or the second voice data when sending to server so that air-conditioner is more convenient, quick when transmitting the first voice data and/or the second voice data.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, by the second audio data transmitting of first voice data relevant to air-conditioner and/or air-conditioner user is delivered to server, the customer service staff of air-conditioner is made to provide the user quality services according to this first voice data and/or the second voice data.On the one hand the first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
In one embodiment of the invention, air-conditioner has identification information, air-conditioner send the first voice data and/or during the second voice data by sent along for identification information to server.Specifically, if when sending the first voice data and/or the second voice data by sent along for identification information to server, now, the data preserved in data buffer area include the first data segment and the second data segment, first data segment includes the identification information uniquely identifying air-conditioner, and the second data segment includes the first voice data and/or second voice data of transmission.Thus, by sent along for identification information to server, so that server sets up the first voice data and/or the historical data of the second voice data of this air-conditioner according to identification information, it is simple to user searches, also allow for customer service staff and good service more accurately is provided.
Fig. 6 is the flow chart of the after-sale service offer method of air-conditioner in accordance with another embodiment of the present invention.
As shown in Figure 6, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S201, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
S202, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to server by air-conditioner.
S203, server provides after-sale service according to the first voice data and/or the second voice data to the user of air-conditioner.
Specifically, the professional person of air-conditioning producer obtains the first voice data and/or the second voice data from server, the failure cause of air-conditioning can be made quickly judgement according to the first voice data and/or the second voice data by the professional person of air-conditioning producer, in order to provide after-sale service accurately and fast to the user of air-conditioner.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, the first voice data and/or the second voice data that server sends according to air-conditioner provide the user after-sale service, wherein, first voice data reflects the state of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience, in addition, server directly provides service, promote Consumer's Experience further.
Fig. 7 is the flow chart of the after-sale service offer method of the air-conditioner according to another embodiment of the present invention.
As it is shown in fig. 7, the after-sale service of the air-conditioner of the embodiment of the present invention provides method to comprise the steps.
S301, air-conditioner receives first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.
S302, air-conditioner provides information, and information is used for pointing out user to select service type information.
S303, air-conditioner receives the service type information that user selects.
Such as, service type information can be Breakdown Maintenance, the part replacement of air-conditioner or other problems consulting etc. after sale.
S304, when being connected with server foundation, the first voice data and/or the second audio data transmitting are delivered to server by air-conditioner.
S305, server provides after-sale service according to the first voice data and/or the second voice data to the user of air-conditioner.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, server provides after-sale service according to the first voice data and/or the second voice data and service type information to the user of air-conditioner, the service that server is provided more has specific aim, promotes Consumer's Experience further.
In order to realize above-described embodiment, the present invention also proposes a kind of air-conditioner information feedback device.
Fig. 8 is the structural representation of air-conditioner information feedback device according to an embodiment of the invention.
As shown in Figure 8, the air-conditioner information feedback device of the embodiment of the present invention includes data obtaining module 310, information association module 320 and information sending module 330.
Specifically, data obtaining module 310 is for obtaining first voice data relevant to air-conditioner and/or second voice data of air-conditioner user.In an embodiment of the present invention, first voice data relevant to air-conditioner and/or second voice data of air-conditioner user refer to, described in aforementioned any one embodiment of the method, not repeat them here.
Information association module 320 is for reading the identification information of air-conditioner, and identification information and the first voice data and/or the second voice data is associated.
Information sending module 330 is for delivering to server by the identification information of association and the first voice data and/or the second audio data transmitting.
The air-conditioner information feedback device of the embodiment of the present invention, the identification information of air-conditioner and second audio data transmitting of first voice data relevant to air-conditioner and/or air-conditioner user are delivered to server, the customer service staff making air-conditioner provides the user quality services according to this first voice data and/or the second voice data, wherein, first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
In one embodiment of the invention, data obtaining module 310 is additionally operable to read the first voice data in storage device and/or the second voice data, and sets up the first voice data and/or the second voice data and the corresponding relation of air-conditioner.Specifically, data obtaining module 310 can copy from such as USB flash disk and obtain the first voice data and/or the second voice data, to set up the corresponding relation of the first voice data and/or the second voice data and air-conditioner.
Fig. 9 is the structural representation of air-conditioner information feedback device in accordance with another embodiment of the present invention.
As it is shown in figure 9, the air-conditioner information feedback device of the embodiment of the present invention includes data obtaining module 310, information association module 320, information sending module 330 and recording portion 340.
Specifically, recording portion 340 is for recording the first voice data and/or the second voice data.
In an embodiment of the present invention, data obtaining module 310 is additionally operable to start recording portion 340 to record the first voice data and/or the second voice data.
In one embodiment of the invention, identification information includes multiple, information association module 320 is additionally operable to obtain the first voice data and/or the identification information of air-conditioner corresponding to the second voice data from multiple identification informations, and by identification information and the first voice data and/or the second sound data association.
In another embodiment of the present invention, information association module 320 also provides for interactive interface, and sets up with air-conditioner and is connected with the identification information of acquisition air-conditioner alternately, and by identification information and the first voice data and/or the second sound data association.
Wherein, identification information includes the transmission address of server.
In an embodiment of the present invention, the first voice data and/or the second audio data transmitting are delivered to server by the transmission address that information sending module 330 is additionally operable to according to server.Specifically, the identification information of air-conditioner, the first voice data and/or the second audio data transmitting are delivered to server according to the address that sends of server by information sending module 330.
Figure 10 is the structural representation of the air-conditioner information feedback device according to another embodiment of the present invention.
As shown in Figure 10, the air-conditioner information feedback device of the embodiment of the present invention includes data obtaining module 310, information association module 320, information sending module 330, recording portion 340 and information receiving module 350.
Specifically, information receiving module 350 is for obtaining server according to the first voice data and/or the feedback information of the second audio data transmitting.Such as, feedback information can be personnel, contact details, one or more in designated time etc. after sale.
The information feedback device of the air-conditioner of the embodiment of the present invention, the identification information of air-conditioner and second audio data transmitting of first voice data relevant to air-conditioner and/or air-conditioner user are delivered to server, the customer service staff making air-conditioner provides the user quality services according to this first voice data and/or the second voice data, wherein, first voice data reflects the running status of air-conditioner more intuitively, second sound packet includes the direct instruction information of user, air-conditioner institute produced problem is described with customer service staff without user again, decrease communication link, customer service staff can the problem that reflected of accurate assurance user, thus further provide for good service, promote Consumer's Experience.
The air-conditioner information feedback device of the embodiment of the present invention, the control software can being incorporated on remote controller, mobile phone terminal or panel computer, run different operating system on these terminals, write the air-conditioning information feedback device of applicable operating system and i.e. can realize operating the hardware unit in these terminals, thus realize receiving, associate, record, the function such as transmission.Air-conditioning production firm is in order to combine the technical scheme of these functional realiey present disclosure, thus improves Consumer's Experience and efficiency of service, and works out the control software identical or similar with air-conditioner information feedback device.
In the description of this specification, the description of reference term " embodiment ", " some embodiments ", " illustrative examples ", " example ", " concrete example " or " some examples " etc. means that the specific features, structure, material or the feature that combine this embodiment or example description are contained at least one embodiment or the example of the present invention.In this manual, the schematic representation to above-mentioned term is not necessarily referring to identical embodiment or example.And, the specific features of description, structure, material or feature can combine in any one or more embodiments or example in an appropriate manner.
Although an embodiment of the present invention has been shown and described, it will be understood by those skilled in the art that: these embodiments can carry out in the case of without departing from the principle of the present invention and objective multiple change, revise, replace and modification, the scope of the present invention is limited by claim and equivalent thereof.
Claims (12)
1. an air-conditioner, it is characterised in that including:
Air-conditioner electric control gear, described air-conditioner electric control gear includes Near Field Communication portion, long range communication portion and respectively with described
The control portion that Near Field Communication portion and long range communication portion connect, wherein,
Described Near Field Communication portion, second voice data of the described air-conditioner user of described Near Field Communication portion reception, wherein,
Described second sound packet includes the sound instruction data of described user；
Described long range communication portion, described long range communication portion sets up with server and is connected, and according to the finger in described control portion
Described second audio data transmitting is delivered to described server by order.
2. air-conditioner as claimed in claim 1, it is characterised in that described air-conditioner also includes memorizer, described
Storing the identification information of described air-conditioner in memorizer, described long range communication portion will when sending described second voice data
Described identification information server sent along to described.
3. air-conditioner as claimed in claim 2, it is characterised in that described Near Field Communication portion receives air conditioner wireless and controls
Described second voice data that device sends.
4. an air conditioner wireless controller, it is characterised in that including:
Storage part, stores at least one identification information in described storage part, each described identification information uniquely identifies described sky
Adjust device；
Recording portion, described recording portion records second voice data of described air-conditioner user；
Communication unit, described communication unit is by described second voice data of described air-conditioner user and corresponding with described air-conditioner
Described identification information send to server.
5. air conditioner wireless controller as claimed in claim 4, it is characterised in that described communication unit is Near Field Communication portion,
Described Near Field Communication portion will send extremely with described second voice data and the described identification information corresponding with described air-conditioner
Described air-conditioner, to send to described server by described air-conditioner.
6. air conditioner wireless controller as claimed in claim 4, it is characterised in that described communication unit is long range communication portion,
Described air conditioner wireless controller also includes:
The controller being connected with described recording portion and described long range communication portion respectively, wherein, described long range communication portion is according to institute
The instruction stating control portion will send extremely with described second voice data and the described identification information corresponding with described air-conditioner
Described server.
7. the air conditioner wireless controller as according to any one of claim 4-6, it is characterised in that described recording portion records
Make first voice data relevant to described air-conditioner, described communication unit send described second voice data time by described
First voice data server sent along to described.
8. air conditioner wireless controller as claimed in claim 7, it is characterised in that described storage part has data buffer storage
District, the data preserved in described data buffer area include the first data segment and the second data segment, described first data segment bag
Including unique identification information identifying air-conditioner, described second data segment includes described first voice data and/or the of transmission
Two voice datas.
9. air conditioner wireless controller as claimed in claim 7, it is characterised in that described air conditioner wireless controller is installed
Having the APP software that producer works out, wherein, the APP software of described producer establishment uses described second voice data.
10. air conditioner wireless controller as claimed in claim 4, it is characterised in that described air conditioner wireless controller is tool
Have a hardware device of operating system, wherein, described in have the hardware device of operating system be air-conditioning remote control, intelligence hands
Machine, panel computer, personal digital assistant or e-book.
The after-sale service of 11. 1 kinds of air-conditioners provides system, it is characterised in that including:
Air-conditioner according to any one of claims 1 to 3, wherein, storage and described air-conditioner pair in described air-conditioner
The flag information answered；
Record the second voice data with described air-conditioner user, and described second audio data transmitting is delivered to described air-conditioner
Air conditioner wireless controller；
Server, when described air-conditioner is connected with the foundation of described server, described air-conditioner is by described second voice data
And described flag information sends to server.
The after-sale service of 12. 1 kinds of air-conditioners provides system, it is characterised in that including:
Server；
Air conditioner wireless controller according to any one of claim 4 to 10, described air conditioner wireless controller includes long distance
Communication unit, described long range communication portion is connected to described server, wherein, described air conditioner wireless controller by the Internet
Obtain second voice data of described air-conditioner user, and described second voice data is sent out by described long range communication portion
Deliver to described server.
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| CN201310744056.3A CN103884073B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air conditioner, and after-sales service providing method and system of air conditioner |
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| CN107818469A (en) * | 2017-10-27 | 2018-03-20 | 广东美的暖通设备有限公司 | Data processing method, device and computer-readable recording medium |
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| CN110135600A (en) * | 2019-05-17 | 2019-08-16 | 浙江和也健康科技有限公司 | A kind of mattress sound collector, mattress after-sale service system and method |
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| CN103884073A (en) | 2014-06-25 |
| CN105972776B (en) | 2019-08-30 |
| CN103884073B (en) | 2017-01-11 |
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