CN103884074B - Air conditioner wireless controller, air-conditioner and its after-sale service provide method and system - Google Patents
Air conditioner wireless controller, air-conditioner and its after-sale service provide method and system Download PDFInfo
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- CN103884074B CN103884074B CN201310746781.4A CN201310746781A CN103884074B CN 103884074 B CN103884074 B CN 103884074B CN 201310746781 A CN201310746781 A CN 201310746781A CN 103884074 B CN103884074 B CN 103884074B
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Abstract
The invention discloses a kind of air conditioner wireless controller, air-conditioner and its after-sale service provide method and system.Wherein air-conditioner includes：Air-conditioner electric control gear, air-conditioner electric control gear include Near Field Communication portion, long range communication portion and the control unit being connected with Near Field Communication portion and long range communication portion respectively, wherein, Near Field Communication portion receives the photo related to air-conditioner or video；Long range communication portion is set up with server and is connected, and photo or video is sent to server according to the instruction of control unit.The air-conditioner of the embodiment of the present invention, the related photo of air-conditioner or video are sent to server, wherein, the photo related to air-conditioner or video more intuitively reflect the state of air-conditioner, air-conditioner institute produced problem is described again with customer service staff without the need for user, communication link is reduced, customer service staff being capable of the problem that reflected of accurate assurance user, so as to further provide for good service, Consumer's Experience is lifted.
Description
Technical field
The present invention relates to air-conditioner technical field, more particularly, to a kind of air conditioner wireless controller, air-conditioner and its after sale
Service providing method and system.
Background technology
With the improvement of people's living standards, air-conditioner has become the necessity of people's daily life.Particularly, with electricity
The development of sub- technology, the communication technology and Internet technology, increasing air-conditioner are accessed in Internet of Things so that outgoing people
Also can grasp the ruuning situation of family air-conditioner in real time.
But, after air-conditioner is gone wrong in actual use, for example, the feelings that display screen cannot normally show and shut down
Condition, user need for contacting customer service staff by the maintenance telephone of manufacturer, while in the communication with customer service staff
During be frequently encountered problems with：Due to the professional deficiency of user, the description thousand to air-conditioner produced problem differs from ten thousand
Not, cause customer service staff understand the problem of air-conditioner exactly, thus cannot provide the user accurately and timely
Service, poor user experience.
The content of the invention
It is contemplated that at least solving one of technical problem present in prior art.
For this purpose, first purpose of the present invention is to propose a kind of air-conditioner.The air-conditioner is by air-conditioner related photo
Or video is sent to server, the photo or video more intuitively reflect the state of air-conditioner, without the need for user again with customer service work
Air-conditioner institute produced problem is described as personnel, communication link is reduced, customer service staff can accurate assurance user institute it is anti-
The problem reflected, so as to further provide for good service, lifts Consumer's Experience.
Second object of the present invention is to propose a kind of air conditioner wireless controller.
Third object of the present invention is that the after-sale service for proposing a kind of air-conditioner provides system.
Fourth object of the present invention is that the after-sale service for proposing another kind of air-conditioner provides system.
5th purpose of the present invention is that the after-sale service for proposing a kind of air-conditioner provides method.
6th purpose of the present invention is to propose a kind of air-conditioner information feedback device.
To achieve these goals, the air-conditioner of first aspect present invention embodiment, including：Air-conditioner electric control gear, institute
Stating air-conditioner electric control gear is included Near Field Communication portion, long range communication portion and is connected with the Near Field Communication portion and long range communication portion respectively
The control unit for connecing, wherein, the Near Field Communication portion, the Near Field Communication portion receive the photo related to air-conditioner or video；Institute
State long range communication portion, the long range communication portion is set up with server and is connected, and according to the instruction of the control unit by the photo
Or video is sent to the server.
The air-conditioner of the embodiment of the present invention, obtains the photo related to air-conditioner or video by Near Field Communication portion, and will
The photo or video are sent to server by long range communication portion, make the customer service staff of air-conditioner according to the photo or video
Provide the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect the shape of air-conditioner
State, is described air-conditioner institute produced problem again without the need for user, reduces communication link, customer service staff with customer service staff
Can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；On the other hand pass through
Near Field Communication portion, long range communication portion send photo or video to server, and transmitting procedure is simple and direct, convenient.
To achieve these goals, the air conditioner wireless controller of second aspect present invention embodiment, the air conditioner wireless control
Device processed is used to control air-conditioner operation, it is characterised in that include：Shoot part, the shoot part shoot the photograph related to air-conditioner
Piece or video；Storage part, stores at least one identification information in the storage part, each described identification information and a sky
Device is adjusted uniquely to correspond to；Communication unit, the communication unit send the photo or video and the identification information to server
Communication unit.
The air conditioner wireless controller of the embodiment of the present invention, can obtain the photo related to air-conditioner or video, and will can be somebody's turn to do
Photo or video are sent to server, make the customer service staff of air-conditioner provide the user high-quality according to the photo or video
Service.The photo related to air-conditioner or video more intuitively reflect the state of air-conditioner, are worked with customer service without the need for user again
Personnel describe air-conditioner institute produced problem, reduce communication link, customer service staff can accurate assurance user reflected
Problem, so as to further provide for good service, lift Consumer's Experience.
To achieve these goals, the after-sale service of the air-conditioner of third aspect present invention embodiment provides system, including：
Air-conditioner described in first aspect present invention embodiment, wherein, mark corresponding with the air-conditioner is stored in the air-conditioner
Information；Obtain the photo related to the air-conditioner or video and the photo or video are sent to the air-conditioning of the air-conditioner
Wireless controller；Server, when the air-conditioner and the server are set up to be connected, the air-conditioner is by the photo or regards
Frequency and the identification information are sent to server.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains related to air-conditioner
Photo or video, air-conditioner sends the photo or video to server, makes the customer service staff of air-conditioner according to the photograph
Piece or video provide the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect air-conditioning
The state of device, is described air-conditioner institute produced problem again without the need for user, reduces communication link, customer service work with customer service staff
Make personnel can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；The opposing party
Face is sent photo or video to server by air-conditioner, and transmitting procedure is simple and direct, convenient.
To achieve these goals, the after-sale service of the air-conditioner of fourth aspect present invention embodiment provides system, including：
Server；Air conditioner wireless controller described in second aspect present invention embodiment, the air conditioner wireless controller include that long distance is led to
Letter portion, the long range communication portion are connected to the server by internet, wherein, the air conditioner wireless controller obtain with
The related photo of air-conditioner or video, and the photo or video are sent to the server by the long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains related to air-conditioner
Photo or video, and the photo or video are sent to server, make the customer service staff of air-conditioner according to the photo or
Video provides the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect air-conditioner
State, describes air-conditioner institute produced problem again without the need for user with customer service staff, reduces communication link, customer service work people
Member can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；On the other hand it is logical
Cross air conditioner wireless controller photo or video to be sent to server, transmitting procedure is simple and direct, it is convenient.
To achieve these goals, the after-sale service of the air-conditioner of fifth aspect present invention embodiment provides method, including
Following steps：Air-conditioner receives the photo related to air-conditioner or video；And when the air-conditioner is connected with server foundation
When, the air-conditioner sends the photo or video to the server.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, by the related photo of air-conditioner or video are sent out
Server is delivered to, and makes the customer service staff of air-conditioner quality services be provided the user according to the photo or video.On the one hand
The photo related to air-conditioner or video more intuitively reflect the state of air-conditioner, are retouched with customer service staff without the need for user again
State air-conditioner institute produced problem, reduce communication link, customer service staff can the problem that reflected of accurate assurance user,
So as to further provide for good service, Consumer's Experience is lifted.
To achieve these goals, the air-conditioner information feedback device of sixth aspect present invention embodiment, including：Information is obtained
Delivery block, described information acquisition module are used to obtain the picture related to air-conditioner or video；Information association module, described information
Relating module is used for the identification information for reading the air-conditioner, and the identification information and the picture or video are closed
Connection；Information sending module, described information sending module for will association the identification information and the picture or video send
To server.
The air-conditioner information feedback device of the embodiment of the present invention, the identification information and picture or video of association are sent to clothes
Business device, makes the customer service staff of air-conditioner provide the user quality services according to the photo or video, wherein, with air-conditioner
Related photo or video more intuitively reflects the state of air-conditioner, describes air-conditioner with customer service staff again without the need for user
Institute's produced problem, reduces communication link, customer service staff can the problem that reflected of accurate assurance user, so as to enter one
Step provides good service, lifts Consumer's Experience.
The additional aspect and advantage of the present invention will be set forth in part in the description, and partly will become from the following description
Obtain substantially, or recognized by the practice of the present invention.
Description of the drawings
The above-mentioned and/or additional aspect and advantage of the present invention will become from the description with reference to accompanying drawings below to embodiment
It is substantially and easy to understand, wherein：
Fig. 1 is the structural representation of the air-conditioner of one embodiment of the invention；
A kind of illustrative diagram when Fig. 2 is the use air-conditioner of the embodiment of the present invention；
Fig. 3 is the structural representation that the after-sale service of the air-conditioner of one embodiment of the invention provides system；
Fig. 4 is the structural representation of the air conditioner wireless controller of one embodiment of the invention；
Fig. 5 is the structural representation that the after-sale service of the air-conditioner of another embodiment of the present invention provides system；
Fig. 6 is the flow chart that the after-sale service of the air-conditioner of one embodiment of the invention provides method；
Fig. 7 is the flow chart that the after-sale service of the air-conditioner of another embodiment of the present invention provides method；
Fig. 8 is the flow chart that the after-sale service of the air-conditioner of another embodiment of the invention provides method；
Fig. 9 is the structural representation of the air-conditioner information feedback device of one embodiment of the invention；
Figure 10 is the structural representation of the air-conditioner information feedback device of another embodiment of the present invention；And
Figure 11 is the structural representation of the air-conditioner information feedback device of another embodiment of the invention.
Specific embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein from start to finish
Same or similar label represents same or similar element or the element with same or like function.Below with reference to attached
The embodiment of figure description is exemplary, is only used for explaining the present invention, and is not considered as limiting the invention.
In describing the invention, term " first ", " second " are only used for describing purpose, and it is not intended that indicating or dark
Show relative importance or the implicit quantity for indicating indicated technical characteristic.Thus, " first ", the feature of " second " are defined
Can express or implicitly include one or more this feature.In describing the invention, " multiple " are meant that two
Individual or two or more, unless otherwise expressly limited specifically.
In describing the invention, it should be noted that unless otherwise prescribed and limit, term " installation ", " being connected ",
" connection " should be interpreted broadly, for example, it may be mechanically connected or electrical connection, or the connection of two element internals, can
Being to be joined directly together, it is also possible to be indirectly connected to by intermediary, for the ordinary skill in the art, can basis
Concrete condition understands the concrete meaning of above-mentioned term.
With reference to explained below and accompanying drawing, it will be clear that in terms of these and other of embodiments of the invention.In these descriptions
In accompanying drawing, some particular implementations in embodiments of the invention are specifically disclosed, represent the enforcement for implementing the present invention
Some modes of the principle of example, but it is to be understood that the scope of embodiments of the invention is not limited.Conversely, the present invention
Embodiment includes all changes, modification and the equivalent fallen in the range of the spirit and intension of attached claims.
Below with reference to the accompanying drawings air-conditioner according to embodiments of the present invention is described.
Fig. 1 is the structural representation of the air-conditioner of one embodiment of the invention.
As shown in figure 1, the air-conditioner 10 of the embodiment of the present invention includes air-conditioner electric control gear 100, wherein, air-conditioner is automatically controlled
Device 100 includes Near Field Communication portion 110, long range communication portion 120 and control unit 130.In addition, control unit 130 is logical with low coverage respectively
Letter portion 110 and long range communication portion 120 connect.
Specifically, air-conditioner electric control gear 100 is may be provided in air-conditioner, and the various control for completing air-conditioner is grasped
Make, for example, start, shutdown, setting control temperature etc..In order to realize the function of more enriching, in air-conditioner electric control gear 100
It is provided with Near Field Communication portion 110, long range communication portion 120 and control unit 130.
Near Field Communication portion 110 receives the photo related to air-conditioner or video, the sky mentioned in an embodiment of the present invention
The device is adjusted to refer in particular to air-conditioner 10, i.e., above-mentioned all parts are all related to this air-conditioner 10, rather than other air-conditioners are related,
In other words, what the Near Field Communication portion 110 of air-conditioner 10 received is the photo related to this air-conditioner 10 or video, subsequent implementation
What in example, long range communication portion 120 sent is also the photo related to this air-conditioner 10 or video.
In an embodiment of the present invention, the photo related to air-conditioner 10 or video include the part of air-conditioner 10 or whole
Body, for reflecting 10 state of air-conditioner.Specifically, the photo related to air-conditioner 10 or video, refer to the photo or video
Content includes the relevant information of air-conditioner 10, such as represents the part of air-conditioner 10, or the portion of the part of air-conditioner 10 in photo
Point, or the mounting bracket of 10 off-premises station of air-conditioner, or indoor set is installed on the state on wall, or vertical indoor set
It is arranged on the location status in room etc..More specifically, for example：Indoor set is arranged on the wall of warm colour, the face of current indoor machine
Plate color does not meet the individual needs of user, and user needs to change the panel more arranged in pairs or groups with wall color, and active user is cannot
Settle a dispute by the parties concerned themselves, user can shoot indoor set installation photo on this wall, the photo includes the face of current indoor machine
The color of plate color and wall, asks producer to assist the suitable panel of design processing.I.e. related to air-conditioner 10 photo or video
The part or entirety of air-conditioner 10 are contained, can be used for reflecting the current state of air-conditioner 10, and beneficial to the phase that producer grasps
Pass information.
In an embodiment of the present invention, the photo related to air-conditioner 10 or video include air-conditioner 10 different from normal fortune
Malfunction during row.Specifically, the photo related to air-conditioner 10 or video also include directly closing with the failure of air-conditioner 10
The photo or video of connection, can reflect the photo or video of 10 current failure speciality of air-conditioner.Such as：The panel of current air-conditioner 10
Solidifying water, 10 panel of air-conditioner is to coagulate water under normal circumstances, but solidifying water occurs in 10 panel surface of current air-conditioner, shoots
10 panel surface of current air-conditioner photo that solidifying water occur reflect the operation troubles or problem of air-conditioner 10, be active user
Cannot settle a dispute by the parties concerned themselves, needs are sought help and professional person, such as the professional person of air-conditioning producer.And for example：It is related to air-conditioner 10
Video is the video with the failure direct correlation of air-conditioner 10, the display device of current air-conditioner 10（Not shown in figure）Do not stop
The order having a rest shows some patterns, after such problem occurs, user can be made not know current display situation, and, also without
Method is settled a dispute by the parties concerned themselves the problem, and needs are sought help and professional person, such as the professional person of air-conditioning producer.I.e. related to air-conditioner photo
The photo is referred to video or video contains the photo or video of 10 failure situations of current air-conditioner.
By the photo related to air-conditioner 10 or video, the problem that air-conditioner 10 occurs can either be reflected, while
According to the image on photo, the professional person of air-conditioning producer is easy to situation and the position for judging to go wrong, it is to avoid user is not due to
Understanding technical term, the technical term disunity to 10 position of air-conditioner, and in the problem of description, it is impossible to make the special of air-conditioning producer
The problem that industry personage understands.
In addition, in an embodiment of the present invention, the photo related to air-conditioner or video can be obtained by number of ways,
For example, professional camera, the air-conditioner control terminal with camera or other-end etc., are not limited thereto.
Preferably, in one embodiment of the invention, Near Field Communication portion 110 receive that air conditioner wireless controller sends with
The photo or video of 10 correlation of air-conditioner.Specifically, the air conditioner wireless controller can be remote control, and the remote control can be from USB flash disk
In or other storage devices in copy obtain the photo related to air-conditioner 10 or video, in addition, having on the remote control and sky
Adjust device 10 110 corresponding communication module of short-range communication portion, can by the photo related to air-conditioner 10 or video send to
Air-conditioner 10.
Preferably, in one embodiment of the invention, shoot part, air conditioner wireless control can be set on air conditioner wireless controller
Device processed is shot by shoot part, and obtains the photo related to air-conditioner 10 or video, and the photo or video are deposited
Storage is in air conditioner wireless controller, and is sent to short-range communication portion 110 by communication module.
Long range communication portion 120 and server are set up and are connected, and according to the instruction of control unit 130 by photo or video send to
Server.In an embodiment of the present invention, telecommunication portion 120 is to realize and the part of server linkage function, and with this
It is unrelated whether the reality of part is directly connected to server, such as：Telecommunication portion 120 be Wi-Fi module, the Wi-Fi module
Connected with home router by agreement, and internet is communicated to by home router, such that it is able to finally build with server
Vertical connection.Wi-Fi module i.e. herein is realized sets up the function being connected with server, becomes telecommunication portion 120.
In an embodiment of the present invention, long range communication portion 120 is set up with server and is connected, and according to the finger of control unit 130
Order sends photo or video to server.Specifically, in an embodiment of the present invention, telecommunication portion 120 for realize with
The part of server linkage function, and it is unrelated whether to be directly connected to server with the reality of the part, such as：Telecommunication portion
120 is Wi-Fi module, and the Wi-Fi module is connected with home router by agreement, and is communicated to interconnection by home router
Net, is connected such that it is able to finally be set up with server.Wi-Fi module i.e. herein is realized sets up the work(being connected with server
Can, become telecommunication portion 120.
It will be appreciated by those skilled in the art that and by technological means realize, there is also when Wi-Fi module receive
As short-range communication portion 110 during the operation of photo or the video related to air-conditioner 10, and sending photo or video transmission
To server operation when, as the situation in telecommunication portion 120.
The air-conditioner of the embodiment of the present invention, obtains the photo related to air-conditioner or video by Near Field Communication portion, and will
The photo or video are sent to server by long range communication portion, make the customer service staff of air-conditioner according to the photo or video
Provide the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect the shape of air-conditioner
State, is described air-conditioner institute produced problem again without the need for user, reduces communication link, customer service staff with customer service staff
Can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；On the other hand pass through
Near Field Communication portion, long range communication portion send photo or video to server, and transmitting procedure is simple and direct, convenient.
In an embodiment of the present invention, air-conditioner 10 also includes data buffer area（Not shown in figure）, wherein, when long distance is led to
Letter portion 120 is set up with server when being connected, and control unit 130 writes photo or video in data buffer area, so that long range communication
Portion 120 obtains photo or video from data buffer area and sends to server.
The air-conditioner of the embodiment of the present invention, control unit 130 write photo or video in data buffer area, long range communication portion
120 obtain photo or video from data buffer area and send to server so that long range communication portion 120 is in transmission photo or regards
It is more convenient during frequency, quick.
In one embodiment of the invention, air-conditioner 10 also includes memory（Not shown in figure）, deposit in memory
The identification information of storage air-conditioner 10, long range communication portion 120 together sends identification information to service when photo or video is sent
Device.Specifically, if long range communication portion 120 is sending photo or together sending identification information during video to server, now,
The data preserved in data buffer area include the first data segment and the second data segment, and the first data segment includes unique mark air-conditioner
10 identification information, the second data segment include photo or the video for transmitting.
Wherein, server can be provided by the production firm of air-conditioner 10, and producer is the identification information of the design of air-conditioner 10
It is unique corresponding with the air-conditioner 10, so when server receives the identification information, server has storage identification information
The relevant information of corresponding air-conditioner 10, the such as model of air-conditioner 10, control mode etc..So when server receive photo or
When video and related to air-conditioner 10 identification information, will the photo related to air-conditioner 10 or video and receive when
Between storage to the identification information category in, formed the air-conditioner 10 new relevant information.History number as setting up
According to user being facilitated to search, also allowed for contact staff and personnel are provided more accurately good service after sale.
The air-conditioner of the embodiment of the present invention, identification information is together sent to server, can cause server according to mark
Knowledge information sets up the historical data of the photo or video of the air-conditioner, is easy to user to search, and also allows for customer service staff offer
More accurately good service.
In one embodiment of the invention, Near Field Communication portion 110 is wireless near field communication NFC（Near Field
Communication, the short distance wireless communication technology）Portion, Wi-Fi communication units, Bluetooth communication portion or infrared communication portion etc..Should
It is understood by, with the development of science and technology, the following any close range communication techniques for occurring are suitable in embodiments of the invention.
In order that the effect of above-described embodiment becomes apparent from, it is exemplified below.
For example, Fig. 2 is a kind of illustrative diagram for using of air-conditioner of the embodiment of the present invention, if as shown in Fig. 2 empty
The local of device is adjusted condensed water or abnormal conditions occur, user is shone by the local that air conditioner wireless controller etc. shoots the air-conditioner
Piece, can specify the position that condensed water or abnormal conditions occur from the photo, the water yield number situations such as so that service
The problem that the customer service staff at device end clearly can solve.Particularly, when the shell of air-conditioner adopts glass, user is difficult
Describe the condensed water or abnormal conditions for occurring.
And for example, after air-conditioner is installed to interior by user, it is found that the panel of air-conditioner is not suitable for the style of indoor wall,
User can shoot the photo of the panel and surrounding metope of air-conditioner by air conditioner wireless controller, and upload onto the server, with
Change the panel of air-conditioner, it is desirable to which the manufacturer of air-conditioner is according to the new panel of the pattern and color customization of metope.The factory of air-conditioner
Business can be according to the pattern of metope and color customization three schemes of 1-3, it is possible to which three schemes are all sent to user,
It is easy to user to select, if user's selection scheme 2, the manufacturer of air-conditioner designs panel according to scheme 2, and replaces original face
Plate.
For another example, if user's heating effect for not knowing about why air-conditioner is bad, the customer service staff of air-conditioner builds
View user shoot air-conditioner off-premises station frosting situation, when user shoot off-premises station frosting situation photo after, send to
Server, the customer service staff of air-conditioner check the photo online, and judge the reason for heating effect is bad to feed back to
User.
In order to realize above-described embodiment, the present invention also proposes that a kind of after-sale service of air-conditioner provides system.
Fig. 3 is the structural representation that the after-sale service of the air-conditioner of one embodiment of the invention provides system.Such as Fig. 3 institutes
Show, in an embodiment of the present invention, the after-sale service of air-conditioner provides system to be included：Air-conditioner 10, air conditioner wireless controller 20
With server 30.
Specifically, air-conditioner 10 can be the air-conditioner 10 of any of the above-described embodiment.Storage and air-conditioner in air-conditioner 10
10 corresponding identification informations.
Wherein, identification information has uniqueness, and the identification information is unique with air-conditioner 10 corresponding, that is to say, that empty per platform
Device 10 is adjusted to have oneself unique corresponding identification information.Corresponding air-conditioner 10 just can confirm that according to the identification information, so
The problem of A air-conditioners would not be got into wrong the problem of B air-conditioners.In addition, identification information is also possible that 30 basis of server
Identification information sets up the historical data of the photo or video of the air-conditioner, is easy to user to search, and also allows for customer service staff and carries
For more accurately good service.
Air conditioner wireless controller 20 is used to obtain the photo related to air-conditioner 10 or video, and photo or video are sent
To air-conditioner 10.
Specifically, in one embodiment of the invention, the air conditioner wireless controller 20 can be remote control, and the remote control can
The photo related to air-conditioner 10 or video are obtained with copy from USB flash disk or in other storage devices.
Preferably, in one embodiment of the invention, shoot part, air conditioner wireless can be set on air conditioner wireless controller 20
Controller 20 is shot by shoot part, and obtains the photo related to air-conditioner 10 or video.
When air-conditioner 10 and server 30 are set up to be connected, air-conditioner 30 by photo or video and identification information send to
Server 30.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains related to air-conditioner
Photo or video, air-conditioner sends the photo or video to server, makes the customer service staff of air-conditioner according to the photograph
Piece or video provide the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect air-conditioning
The state of device, is described air-conditioner institute produced problem again without the need for user, reduces communication link, customer service work with customer service staff
Make personnel can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；The opposing party
Face is sent photo or video to server by air-conditioner, and transmitting procedure is simple and direct, convenient.
In order to realize above-described embodiment, the present invention also proposes a kind of air conditioner wireless controller.
Fig. 4 is the structural representation of the air conditioner wireless controller of one embodiment of the invention.As shown in figure 4, the present invention is real
The air conditioner wireless controller for applying example includes shoot part 210, storage part 220 and communication unit 230.
Specifically, shoot part 210 is used to shoot the photo related to air-conditioner or video.
At least one identification information is stored in storage part 220, each identification information is uniquely corresponding with an air-conditioner.More
Body ground, stores the identification information of air-conditioner, as air conditioner wireless controller is possible in the storage part 220 of air conditioner wireless controller
Multiple air-conditioners are managed, is stored in storage part 220 and the unique corresponding identification information of each air-conditioner.
Communication unit 230 sends photo or video and mark beacon information to the communication unit of server.
In an embodiment of the present invention, communication unit can be Near Field Communication portion, and Near Field Communication portion is by the photograph related to air-conditioner
Piece or video and corresponding identification information are sent to air-conditioner, to be sent to server by air-conditioner.Near Field Communication portion exists
Unique corresponding identification information is together sent to air-conditioner when sending photo or video, server can be caused according to mark
Information sets up the historical data of the photo or video of the air-conditioner, is easy to user to search, and also allows for customer service staff and provides more
Plus accurately good service.Wherein, the data for now preserving in the storage part data buffer area of air conditioner wireless controller include
One data segment and the second data segment, the first data segment include the identification information of unique mark air-conditioner, and the second data segment includes passing
Defeated photo or video.
In one embodiment of the invention, communication unit 230 is Near Field Communication portion, and Near Field Communication portion will be related to air-conditioner
Photo or video and corresponding identification information send to air-conditioner, to be sent to server by air-conditioner.More specifically,
The identification information of air-conditioner is stored in the storage part 230 of air conditioner wireless controller, as air conditioner wireless controller is possible to management
Multiple air-conditioners, first certain air-conditioner are wherein one air-conditioners of air conditioner wireless controller management, and air conditioner wireless control
Utensil has and the unique corresponding identification information of air-conditioner.Near Field Communication portion is when photo or video is sent by unique corresponding mark
Knowledge information is together sent to air-conditioner.Specifically, now preserve in 220 data buffer area of storage part of air conditioner wireless controller
Data include the first data segment and the second data segment, and the first data segment includes the identification information of unique mark air-conditioner, the second number
According to photo or video that section includes transmitting.
In one embodiment of the invention, communication unit 230 is long range communication portion, and air conditioner wireless controller also includes：Point
The controller not being connected with shoot part 210 and long range communication portion（Not shown in figure）, wherein, long range communication portion is according to control unit
Instruction sends photo or video and corresponding identification information to server.
Corresponding identification information is together sent to server, server can be caused to be set up according to identification information should
The historical data of the photo or video of air-conditioner, is easy to user to search, and also allows for customer service staff and provides more accurately excellent
Matter is serviced.
In order to realize above-described embodiment, the present invention also proposes that the after-sale service of another kind of air-conditioner provides system.
Fig. 5 is the structural representation that the after-sale service of the air-conditioner of another embodiment of the present invention provides system.Such as Fig. 5 institutes
Show, after-sale service provides system to be included：Server 30 and air conditioner wireless controller 20.
Specifically, air conditioner wireless controller 20 can be the air conditioner wireless controller 20 of any of the above-described embodiment.Air-conditioning without
Lane controller 20 includes long range communication portion, and long range communication portion is connected to server 30 by internet, wherein, air conditioner wireless control
Device 20 obtains the photo related to air-conditioner or video, and photo or video are sent to server by long range communication portion.
The after-sale service of the air-conditioner of the embodiment of the present invention provides system, and air conditioner wireless controller obtains related to air-conditioner
Photo or video, and the photo or video are sent to server, make the customer service staff of air-conditioner according to the photo or
Video provides the user quality services.On the one hand the photo related to air-conditioner or video more intuitively reflect air-conditioner
State, describes air-conditioner institute produced problem again without the need for user with customer service staff, reduces communication link, customer service work people
Member can the problem that reflected of accurate assurance user, so as to further provide for good service, lift Consumer's Experience；On the other hand it is logical
Cross air conditioner wireless controller photo or video to be sent to server, transmitting procedure is simple and direct, it is convenient.
Wherein, air conditioner wireless controller except can be in addition to air-conditioning remote control can also be smart mobile phone, panel computer,
The hardware device with various operating systems such as personal digital assistant, e-book, as mobile terminal is easy to carry and function is neat
Entirely, user's hand-held mobile terminal can easily shoot the photo related to air-conditioner or record the video related with air-conditioner, and
And mobile terminal easily can be set up with Near Field Communication portion using the short-range communication function of itself and is connected, and send photo or regard
Frequency is to Near Field Communication portion.
In order to realize above-described embodiment, the present invention also proposes that a kind of after-sale service of air-conditioner provides method.
Fig. 6 is the flow chart that the after-sale service of the air-conditioner of one embodiment of the invention provides method.
As shown in fig. 6, the after-sale service of the air-conditioner of the embodiment of the present invention provides method comprising the steps.
S101, air-conditioner receive the photo related to air-conditioner or video.
In an embodiment of the present invention, the photo related to air-conditioner or video, refer to the content bag of the photo or video
The relevant information of air-conditioner is included, such as in photo, represents the part of air-conditioner, or the part of the part of air-conditioner, or air-conditioner
The mounting bracket of off-premises station, or indoor set is installed on the state on wall, or vertical indoor set is arranged on the position in room
Configuration state etc..More specifically, for example：Indoor set is arranged on the wall of warm colour, and the fascia color of current indoor machine does not meet use
The individual needs at family, user need to change the panel more arranged in pairs or groups with wall color, and active user cannot settle a dispute by the parties concerned themselves, user
Indoor set installation photo on this wall can be shot, the photo includes the face of the fascia color and wall of current indoor machine
Color, asks producer to assist the suitable panel of design processing.I.e. related to air-conditioner photo or video contain the part of air-conditioner
Or it is overall, can be used for reflecting the current state of air-conditioner, and beneficial to the relevant information that producer grasps.
Further, the photo related to air-conditioner or video also include photo with the failure direct correlation of air-conditioner or
Video, can reflect the photo or video of air-conditioner current failure speciality.Such as：The solidifying water of panel of current air-conditioner, normal condition
Lower air-conditioner panel is to coagulate water, but solidifying water, the current air-conditioner panel of shooting occurs in current air-conditioner panel surface
There is the operation troubles or problem that the photo of solidifying water reflects air-conditioner in surface, is that active user cannot settle a dispute by the parties concerned themselves, and needs
Seek help and professional person, such as the professional person of air-conditioning producer.And for example：The video related to air-conditioner is straight with the failure of air-conditioner
The video of association is connect, the continuous order of display device of current air-conditioner shows some patterns, and such problem occurs
Afterwards, user can be made not know current display situation, and, the problem of cannot also settling a dispute by the parties concerned themselves, needs are sought help and professional person,
Such as the professional person of air-conditioning producer.I.e. related to air-conditioner photo and video refer to the photo or video is contained currently
The photo or video of air conditioner fault situation.
In addition, in an embodiment of the present invention, the photo related to air-conditioner or video can be obtained by number of ways,
For example, professional camera, the air-conditioner control terminal with camera or other-end etc., are not limited thereto.
S102, when air-conditioner and server are set up to be connected, air-conditioner sends photo or video to server.
Wherein, air-conditioner manufacturer provides server, and the customer service staff of air-conditioner can be by air-conditioner transmission and sky
The photo for adjusting device related or video provide after-sale service.
Also included before S102（Not shown in figure）：Air-conditioner writes photo or video in data buffer area, so that
Air-conditioner sends the photo or video in data buffer area to server.Thus, photo or video are write data by air-conditioner
In buffer area, and photo or video are obtained when sending to server from data buffer area so that air-conditioner is in transmission photo
Or during video it is more convenient, quick.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, air-conditioner obtain the photo related to air-conditioner or
Video, and the photo or video are sent to server, the customer service staff for making air-conditioner is use according to the photo or video
Family offer quality services, the photo related to air-conditioner or video more intuitively reflect the state of air-conditioner, without the need for user
Describe air-conditioner institute produced problem again with customer service staff, reduce communication link, customer service staff being capable of accurate handle
The problem reflected by user is held, so as to further provide for good service, Consumer's Experience is lifted.
In one embodiment of the invention, air-conditioner has identification information, and air-conditioner will when photo or video is sent
Identification information is together sent to server.Specifically, if identification information is together sent to clothes when photo or video is sent
Business device, now, the data preserved in data buffer area include the first data segment and the second data segment, and the first data segment includes uniquely
The identification information of mark air-conditioner, the second data segment include photo or the video for transmitting.Thus, identification information is together sent to
Server, can cause server that the historical data of the photo or video of the air-conditioner is set up according to identification information, be easy to user
Search, also allow for customer service staff and more accurately good service is provided.
Fig. 7 is the flow chart that the after-sale service of the air-conditioner of another embodiment of the present invention provides method.
As shown in fig. 7, the after-sale service of the air-conditioner of the embodiment of the present invention provides method comprising the steps.
S201, air-conditioner receive the photo related to air-conditioner or video.
Preferably, in one embodiment of the invention, S201 is specifically included：Air-conditioner receive mobile terminal shoot with
The related photo of air-conditioner or video.
S202, when air-conditioner and server are set up to be connected, air-conditioner sends photo or video to server.
S203, server provide after-sale service to the user of air-conditioner according to photo or video.
Wherein, the example that after-sale service refers to described in above-mentioned air-conditioner embodiment is particularly provideed, here is no longer gone to live in the household of one's in-laws on getting married
State.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, photo or regard that server is sent according to air-conditioner
Frequency provides the user after-sale service, wherein, the photo related to air-conditioner or video more intuitively reflect the state of air-conditioner,
Air-conditioner institute produced problem is described again with customer service staff without the need for user, communication link, customer service staff's energy is reduced
The problem reflected by enough accurate assurance users, so as to further provide for good service, lifts Consumer's Experience, additionally, server is straight
Offer service is provided, Consumer's Experience is further lifted.
Fig. 8 is the flow chart that the after-sale service of the air-conditioner of another embodiment of the invention provides method.
As shown in figure 8, the after-sale service of the air-conditioner of the embodiment of the present invention provides method comprising the steps.
S301, air-conditioner receive the photo related to air-conditioner or video.
Preferably, in one embodiment of the invention, S301 is specifically included：Air-conditioner receive mobile terminal shoot with
The related photo of air-conditioner or video.
S302, air-conditioner provide information, and information is used to point out user to select service type information.
S303, the service type information that air-conditioner receive user is selected.
For example, service type information can be after sale Breakdown Maintenance, air-conditioner panel change, the Con trolling index of air-conditioner
Setting or other problemses consulting etc., e.g., there is condensed water in air-conditioner, and the panel of air-conditioner does not meet indoor requirement etc..
S304, when air-conditioner and server are set up to be connected, photo or video are being sent same to server by air-conditioner
When the service type information of selection is sent to server.
S305, server provide after-sale service to the user of air-conditioner according to photo or video and service type information.
The after-sale service of the air-conditioner of the embodiment of the present invention provides method, and server is according to photo or video and COS
Information provides after-sale service to the user of air-conditioner so that the service that server is provided more has specific aim, is further lifted
Consumer's Experience.
In order to realize above-described embodiment, the present invention also proposes a kind of air-conditioner information feedback device.
Fig. 9 is the structural representation of the air-conditioner information feedback device of one embodiment of the invention.
As shown in figure 9, the air-conditioner information feedback device of the embodiment of the present invention includes that data obtaining module 310, information is closed
Gang mould block 320 and information sending module 330.
Specifically, data obtaining module 310 is used to obtain the picture related to air-conditioner or video.In the enforcement of the present invention
In example, the picture related to air-conditioner or video refer to, described in aforementioned any one embodiment of the method, will not be described here.
Information association module 320 is used for the identification information for reading air-conditioner, and identification information and picture or video are carried out
Association.
Information sending module 330 is for the identification information and picture or video of association are sent to server.
The air-conditioner information feedback device of the embodiment of the present invention, the identification information and picture or video of association are sent to clothes
Business device, makes the customer service staff of air-conditioner provide the user quality services according to the photo or video, wherein, with air-conditioner
Related photo or video more intuitively reflects the state of air-conditioner, describes air-conditioner with customer service staff again without the need for user
Institute's produced problem, reduces communication link, customer service staff can the problem that reflected of accurate assurance user, so as to enter one
Step provides good service, lifts Consumer's Experience.
In one embodiment of the invention, data obtaining module 310 is additionally operable to the picture read in storage device or regards
Frequently, and set up the corresponding relation of picture or video and air-conditioner.Specifically, data obtaining module 310 can be copied from such as USB flash disk
The photo related to air-conditioner or video are obtained, to set up the corresponding relation of picture or video and air-conditioner.
Figure 10 is the structural representation of the air-conditioner information feedback device of another embodiment of the present invention.
As shown in Figure 10, the air-conditioner information feedback device of the embodiment of the present invention includes that data obtaining module 310, information is closed
Gang mould block 320, information sending module 330 and shoot part 340.
Specifically, shoot part 340 is used to shoot the picture related to air-conditioner or video.
In embodiments of the present invention, information sending module 330 be additionally operable to start shoot part 340 with shoot it is related to air-conditioner
Picture or video, and set up the corresponding relation of picture or video and air-conditioner.
In one embodiment of the invention, identification information includes multiple, and information association module 320 is additionally operable to from multiple marks
The identification information of picture or the corresponding air-conditioner of video is obtained in knowledge information, and identification information is associated with picture or video.
In another embodiment of the present invention, information association module 320 also provides for interactive interface, and and air-conditioner
Interactive connection is set up to obtain the identification information of air-conditioner, and identification information is associated with picture or video.
Wherein, identification information includes the transmission address of server.
In an embodiment of the present invention, information sending module 330 be additionally operable to according to the transmission address of server by picture or
Video is sent to server.Specifically, information sending module 330 sends address by the identification information of air-conditioner according to server
And the picture related to air-conditioner or video are sent to server.
In an embodiment of the present invention, information sending module 330 is additionally operable to service type information together be sent to service
Device, wherein, service type information includes first service type information, second service type information and the 3rd service type information.
Specifically, information sending module 330 for example uploads the corresponding identification information of air-conditioner and related to air-conditioner in the form of a file
Picture or during video, the corresponding COS of upper transmitting file may be selected, and corresponding COS is together issued into server.
Figure 11 is the structural representation of the air-conditioner information feedback device of another embodiment of the invention.
As shown in figure 11, the air-conditioner information feedback device of the embodiment of the present invention includes that data obtaining module 310, information is closed
Gang mould block 320, information sending module 330, shoot part 340 and information receiving module 350.
Specifically, information receiving module 350 is for the feedback information according to service type information acquisition server transmission, clothes
Business information or issue-resolution.
More specifically, if service type information is first service type information, information receiving module 350 is received instead
Feedforward information, wherein, feedback information includes feedback numbering, contact details, one or more accepted in information.For example, user will
After air-conditioner is installed to interior, it is found that the panel of air-conditioner is not suitable for the style of indoor wall, user can shoot air-conditioner
Panel and surrounding metope photo, and upload onto the server, to change the panel of air-conditioner, it is desirable to which the manufacturer of air-conditioner presses
For the feedback information of the type, the new panel of the pattern and color customization in screen wall facing the gate of a house face, should include that the feedback of the service is numbered, receive
The name of the engineer of the design, contact method such as cell-phone number are managed, and design such as 15 day working day time that new panel needs,
And check the link of new panel.User can contact engineer according to feedback information, it is also possible to pass through point in the time of agreement
Hit link and check newly-designed 3 sections of panels, wherein, newly-designed panel should simulate effect on former figuratum wall, also may be used
With further with accept engineer and contact, to determine later item.
If service type information is second service type information, information receiving module 350 receives information on services, instead
Feedforward information includes personnel after sale, contact details, one or more in the designated time.For example, there is condensed water on indoor set surface
Situation, is fed back to after-sale service department according to the demand type of user, the picture and demand, according to user's request（Solve cold
The situation of solidifying water）, server feedback information on services, including corresponding personnel after sale, such as king master worker are the on-site maintenance time, such as bright
Its whole day can provide on-site maintenance, the contact method such as cell-phone number of king master worker, and the link of after-sale service quality evaluation.
User can select and feed back tomorrow suitably to visit the time, it is also possible to contact personnel after sale by cell-phone number.
If service type information is the 3rd service type information, information receiving module 350 receives Resolving probiems side
Case.For example, indoor set shows the dust-full of flicker, and user shoots the dust-full of one section of flicker by air conditioner wireless controller and regards
Frequently, and the COS of user is selected for after sale, and associated video is sent to server.Server is sent out according to the demand of user
Send processing scheme, 350 Receiver Problem solution of information receiving module, specifically, issue-resolution includes 3 steps.The
One step is closing air-conditioner；Second step takes out dirt filtrating screen and is cleaned to open panel；3rd step is closed to be plugged dirt filtrating screen
Panel.After treatment, air-conditioning normally can be used.
The information feedback device of the air-conditioner of the embodiment of the present invention, by the identification information and picture or video of association send to
Server, so that the customer service staff of air-conditioner provides the user quality services according to the photo or video, wherein, with sky
The photo or video of adjusting device related more intuitively reflect the state of air-conditioner, empty with customer service staff description again without the need for user
Adjust device institute produced problem, reduce communication link, customer service staff can the problem that reflected of accurate assurance user, so as to
Good service is further provided for, Consumer's Experience is lifted.
The air-conditioner information feedback device of the embodiment of the present invention, can be incorporated in remote control, mobile phone terminal or flat board electricity
Control software on brain, runs different operating systems on these terminals, writes the air-conditioning letter of suitable operating system
Breath feedback device can be realized operating the hardware unit in these terminals, so as to the work(such as realizing receiving, associating, shoot, sending
Energy.Air-conditioning production firm in order to combine the technical scheme of these functional realiey present disclosures, so as to improve Consumer's Experience kimonos
Business efficiency, and work out identical with air-conditioner information feedback device or similar control software.
It should be appreciated that each several part of the present invention can be realized with hardware, software, firmware or combinations thereof.Above-mentioned
In embodiment, the software that multiple steps or method can be performed in memory and by suitable instruction execution system with storage
Or firmware is realizing.For example, if realized with hardware, and in another embodiment, can be with well known in the art
Any one of row technology or their combination are realizing：With for the logic gates of logic function is realized to data-signal
Discrete logic, the special IC with suitable combinational logic gate circuit, programmable gate array（PGA）, scene
Programmable gate array（FPGA）Deng.
Additionally, each functional unit in each embodiment of the invention can be integrated in a processing module, it is also possible to
It is that unit is individually physically present, it is also possible to which two or more units are integrated in a module.Above-mentioned integrated mould
Block both can be realized in the form of hardware, it would however also be possible to employ the form of software function module is realized.The integrated module is such as
Fruit using in the form of software function module realize and as independent production marketing or use when, it is also possible to be stored in a computer
In read/write memory medium.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
Example ", or the description of " some examples " etc. mean specific features with reference to the embodiment or example description, structure, material or spy
Point is contained at least one embodiment or example of the present invention.In this manual, to the schematic representation of above-mentioned term not
Identical embodiment or example are referred to necessarily.And, the specific features of description, structure, material or feature can be any
One or more embodiments or example in combine in an appropriate manner.
Although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
Understanding can carry out various changes, modification, replacement to these embodiments without departing from the principles and spirit of the present invention
And modification, the scope of the present invention is by claims and its is equal to limit.
Claims (18)
1. a kind of air-conditioner, it is characterised in that include：
Air-conditioner electric control gear, the air-conditioner electric control gear include Near Field Communication portion, long range communication portion and near with described respectively
Away from the control unit that communication unit and long range communication portion connect, wherein,
The Near Field Communication portion, the Near Field Communication portion receive the photo related to air-conditioner that air conditioner wireless controller sends or
Video；
The long range communication portion, the long range communication portion and server set up and are connected, and according to the instruction of the control unit by institute
State photo or video is sent to the server.
2. air-conditioner as claimed in claim 1, it is characterised in that the photo related to air-conditioner or video include institute
The part or entirety of air-conditioner are stated, for reflecting air-conditioner state.
3. air-conditioner as claimed in claim 1, it is characterised in that the photo related to air-conditioner or video include institute
Air-conditioner is stated different from malfunction during normal operation.
4. air-conditioner as claimed in claim 1, it is characterised in that the air-conditioner also includes memory, in the memory
Be stored with identification information, and the long range communication portion together sends the identification information to institute when the photo or video is sent
State server.
5. a kind of air conditioner wireless controller, the air conditioner wireless controller are used to control air-conditioner operation, it is characterised in that bag
Include：
Shoot part, the shoot part shoot the photo related to air-conditioner or video；
Storage part, stores at least one identification information in the storage part, each described identification information and an air-conditioner
Unique correspondence；
Communication unit, the communication unit send the photo or video and the identification information to the communication unit of server.
6. air conditioner wireless controller as claimed in claim 5, it is characterised in that the communication unit is Near Field Communication portion, described
Near Field Communication portion sends the photo related to the air-conditioner or video and the corresponding identification information to described
Air-conditioner, to be sent to the server by the air-conditioner.
7. air conditioner wireless controller as claimed in claim 5, it is characterised in that the communication unit is long range communication portion, the air-conditioning
Wireless controller also includes：
The controller being connected with the shoot part and the long range communication portion respectively, wherein, the long range communication portion is according to described
The instruction of control unit sends the photo related to the air-conditioner or video and the corresponding identification information to institute
State server.
8. the after-sale service of a kind of air-conditioner provides system, it is characterised in that include：
Air-conditioner any one of Claims 1-4, wherein, store corresponding with the air-conditioner in the air-conditioner
Identification information；
Obtain the photo related to the air-conditioner or video and the photo or video are sent to the air-conditioning of the air-conditioner
Wireless controller；
Server, when the air-conditioner and the server are set up to be connected, the air-conditioner by the photo or video and
The identification information is sent to server.
9. the after-sale service of a kind of air-conditioner provides system, it is characterised in that include：
Server；
Air conditioner wireless controller any one of claim 5 to 7, the air conditioner wireless controller include long range communication
Portion, the long range communication portion are connected to the server by internet, wherein, the air conditioner wireless controller is obtained and air-conditioning
The related photo of device or video, and the photo or video are sent to the server by the long range communication portion.
10. the after-sale service of a kind of air-conditioner provides method, it is characterised in that include：
Air-conditioner receives the photo related to air-conditioner or the video that mobile terminal shoots；And
When the air-conditioner and server are set up to be connected, the air-conditioner sends the photo or video to the service
Device.
11. a kind of air-conditioner information feedback devices, it is characterised in that include：
Shoot part；
Data obtaining module, described information acquisition module are used to start the shoot part to shoot the figure related to the air-conditioner
Piece or video, and obtain the picture related to air-conditioner or video；
Information association module, described information relating module are used for the identification information for reading the air-conditioner, and the mark is believed
Breath and the picture or video are associated；
Information sending module, described information sending module for will association the identification information and the picture or video send
To server.
12. air-conditioner information feedback devices as claimed in claim 11, it is characterised in that described information acquisition module is additionally operable to
The picture or video in storage device is read, and sets up the corresponding relation of the picture or video and the air-conditioner.
13. air-conditioner information feedback devices as claimed in claim 11, it is characterised in that the identification information include it is multiple,
Described information relating module is additionally operable to from the plurality of identification information obtain the picture or the corresponding air-conditioner of video
Identification information, and the identification information is associated with the picture or video.
14. air-conditioner information feedback devices as claimed in claim 11, it is characterised in that described information relating module is additionally operable to
Interactive interface is provided, and interactive connection is set up with the air-conditioner to obtain the identification information of the air-conditioner, and by institute
State identification information to associate with the picture or video.
The 15. air-conditioner information feedback devices as described in claim 13 or 14, it is characterised in that the identification information includes institute
State the transmission address of server.
16. air-conditioner information feedback devices as claimed in claim 15, it is characterised in that described information sending module is used for root
The picture or video are sent to server according to the transmission address.
17. air-conditioner information feedback devices as claimed in claim 11, it is characterised in that described information sending module is additionally operable to
Service type information is together sent to the server, the air-conditioner information feedback device also includes：Information receiving module,
For obtaining feedback information, information on services or the issue-resolution that the server sends according to the service type information.
18. air-conditioner information feedback devices as claimed in claim 17, it is characterised in that the service type information includes
One service type information, second service type information and the 3rd service type information, wherein,
If the first service type information, then described information receiver module receives the feedback information, the feedback
Information includes feedback numbering, contact details, one or more accepted in information；
If the second service type information, then described information receiver module receives the information on services, the feedback
Information includes personnel after sale, contact details, one or more in the designated time；
If the 3rd service type information, then described information receiver module receives the issue-resolution.
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| CN201310746781.4A CN103884074B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air-conditioner and its after-sale service provide method and system |
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| CN201310746781.4A CN103884074B (en) | 2013-12-27 | 2013-12-27 | Air conditioner wireless controller, air-conditioner and its after-sale service provide method and system |
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| CN104913458A (en) * | 2015-06-24 | 2015-09-16 | 广东美的暖通设备有限公司 | Air-conditioning control method |
| CN107781928A (en) * | 2016-08-26 | 2018-03-09 | 珠海格力电器股份有限公司 | A kind of air-conditioning system and its control method |
| CN109405174A (en) * | 2018-10-08 | 2019-03-01 | 珠海格力电器股份有限公司 | A kind of fault message reports method and device for repairment |
| CN110119965A (en) * | 2019-05-17 | 2019-08-13 | 浙江和也健康科技有限公司 | A kind of mattress information collector, mattress after-sale service system and method |
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