CN103685439A - Operator system, remote support method, and program for operator system - Google Patents
Operator system, remote support method, and program for operator system Download PDFInfo
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- CN103685439A CN103685439A CN201210409948.3A CN201210409948A CN103685439A CN 103685439 A CN103685439 A CN 103685439A CN 201210409948 A CN201210409948 A CN 201210409948A CN 103685439 A CN103685439 A CN 103685439A
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Abstract
The invention provides an operator system. An operator terminal of the operator system can realize setting operation of other machines or reading of machine state in the case that problems occur in the other machines which are not a machine taken as an access target and are the machines capable of communicating with the machine taken as the access target, thereby further displaying setting pictures related with the various machines in a specific display part. Based on instructions from the operator terminal 150, a portable terminal 10 detects electric appliances 50 on an area network and determines machine type related information of the detected electric appliances 50. Moreover, by using the machine type related information, the portable terminal 10 can perform setting operation on the electric appliances 50 via the operator terminal 150. Thus, the faults of the electric appliances 50 can be solved. Besides, a piece of picture data can be generated via an operator server by using picture data related with setting of the multiple electric appliances 50 and thus multiple pieces of picture data can be displayed simultaneously on a display part of the operator terminal 150.
Description
Technical field
The present invention relates to operator's system, remote supporting method and operator's system program that user terminal that a kind of utilization connects via communication network and operator's server carry out remote support or telemonitoring etc.
Background technology
In recent years, by the user terminal that will be connected with community network (public network), be connected with Web (webpage) server etc., and provide various services to user.Especially along with the appearance of smart mobile phone (high functional mobile phone), can utilize mobile phone to carry out the high-level service of in the past PC being carried out.
And a smart mobile phone itself is just with various functions, rather than the service that provides of server.Therefore, user for know with all functions spend more time-consuming.For example,, even if smart mobile phone, with the required function of user, owing to not understanding the method for setting this function, also can produce user and cannot apply flexibly the problems such as this function.
Therefore,, in order to maximally utilise the function of this senior Web service or senior smart mobile phone, user must know the setting operation of smart mobile phone or function.In addition,, if terminal is set for the first time to operating unused user, so much have the set information that deletion should not delete or produce wrong situation because carrying out unsuitable setting.
For as above problem, in patent documentation 1, disclosed by obtain the image information of each user side that becomes support target at server side, utilize server in list, to show this image information always, but improved efficiency to the support of user side and supervision.And, in patent documentation 2, disclose operator's server and accepted and be presented at the picture data of display part and reaching the operator's system sequentially showing before the maximum quantity that can be presented at specific display part from user terminal.
[background technology document]
[patent documentation]
[patent documentation 1] Japanese Patent Laid-Open 2003-6062 communique
[patent documentation 2] Japanese Patent Laid-Open 2006-108947 communique
Summary of the invention
[problem that invention will solve]
Herein, known to carrying out Telnet etc. from carrying out the supported user terminal of end-on of remote support, immediately share picture, and carry out remote operation.That is, if the picture that is presented at user terminal is successively transmitted and is presented at operator terminal, and operating operation person's terminal, just as operation user terminal, can carry out input operation (remote operation) so.
Yet the operator that operator terminal is operated carries out Telnet, its result exists the machine of not accepting Telnet to have problem but the problematic situation of machine that is connected with the machine of accepting Telnet.For example, the smart mobile phone receiving backing is being connected to WLAN (Local Area Network within the family, Local Area Network) in the time of on, must carry out SSID (Service Set Identifier, Service Area Identifier symbol) setting, now, need to the read SSID of wireless router sets the line operate of going forward side by side.Yet even if only login smart mobile phone, problem also can not get solving.
Therefore, present inventor is conceived to utilize machine as support target (being smart mobile phone) carry out the operation of the machine that can be connected to communication with this machine or read this on the one hand herein.
In addition, when connecting a plurality of machine as above, can consider following bad aspect, that is, information shown in operator terminal switches one by one and shows picture separately spends man-hour, or in the situation that similar picture is more, information clutter.Therefore, present inventor is conceived to by operator's server, a plurality of picture datas are presented at the aspect of improving the efficiency of remote support in specific picture.
In view of these problems, the object of the present invention is to provide a kind of following operator's system, remote supporting method and operator's system program, , the user terminal that utilization connects via communication network and operator's server, operator terminal is being not as the machine of the object of access but in the other machines that can be connected to communication with this machine in in-problem situation, by utilizing the machine as the object of operator terminal access, can realize the reading of setting operation or the machine condition of this other machines, further can show at specific display part the picture data of a plurality of machines.
[technological means of dealing with problems]
In the present invention, provide following solution.
The invention of the 1st feature provides a kind of operator's system, it is characterized in that comprising: user terminal, can be connected to communication with electrical equipment via Local Area Network, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And
Described user terminal comprises:
Electrical equipment testing agency, according to the indication from described operator terminal, detects the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Electrical equipment determination means, determines the machine relevant information of described detected electrical equipment; And
Operator auxiliary body, via described operator's server, and according to determined described machine relevant information, realizes from described operator terminal any one reading of the setting operation of described electrical equipment or machine condition; And
Described operator's server comprises:
Picture data receiving mechanism, accepts from described user terminal and receives the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Picture data generates mechanism, generates and is used for the picture data being received by described picture data receiving mechanism to be sequentially presented at the data of the specific display part that described operator terminal comprises.
According to the invention of the 1st feature, comprising the user terminal that can be connected to communication with electrical equipment via Local Area Network and accept remote support via community network from can communication connecting ground operator's server, described operator's server, and in operator's system of the operator terminal that can be connected to communication with this operator's server, described user terminal is according to the indication from described operator terminal, detect the electrical equipment connecting with the Local Area Network that is being connected this user terminal, determine the machine relevant information of detected electrical equipment, via described operator's server, and according to determined described machine relevant information, make may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal.And, described operator's server is accepted from described user terminal and is received the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition, and generates and be used for the picture data by described picture data receiving mechanism reception to be sequentially presented at the data of the specific display part that described operator terminal comprises.
The invention of the 1st feature is the category of operator's system, in the category of remote supporting method and operator's system program, also brings into play identical effect, effect.
The invention of the 2nd feature provides a kind of operator's system of the invention as the 1st feature, wherein said operator auxiliary body is by agency (proxy) function of utilizing this user terminal to have, the setting page that shows this electrical equipment that only just can read via this Local Area Network, and realize the setting operation of electrical equipment or the reading of machine condition being connected with described Local Area Network.
According to the invention of the 2nd feature, in operator's system of the invention as the 1st feature, the agent functionality that utilizes this user terminal to have, the setting page that shows this electrical equipment that only just can read via this Local Area Network, and realize the setting operation of electrical equipment or the reading of machine condition being connected with described Local Area Network.
The invention of the 3rd feature provides a kind of operator's system of the invention as the 1st feature, the picture transfer function that wherein said operator auxiliary body utilizes this user terminal to have, realizes the reading of setting operation or the machine condition of the electrical equipment being connected with described Local Area Network.
According to the invention of the 3rd feature, in operator's system of the invention as the 1st feature, described operator auxiliary body is the picture transfer function that utilizes this user terminal to have, and realizes the reading of setting operation or the machine condition of the electrical equipment being connected with described Local Area Network.
The invention of the 4th feature provides operator's system of the arbitrary feature in a kind of the 1st to the 3rd, and wherein said electrical equipment determination means obtains the machine relevant information of described electrical equipment from operator's server that can connect to communication.
According to the invention of the 4th feature, in operator's system of the arbitrary feature in the 1st to the 3rd, from operator's server that can connect to communication, obtain the machine relevant information of described electrical equipment.
The invention of the 5th feature provides operator's system of the arbitrary feature in a kind of the 1st to the 4th, wherein said operator's server comprises network diagram indication mechanism, this network diagram indication mechanism, according to the machine relevant information of described electrical equipment, shows the network diagram (network map) relevant to this user terminal, described Local Area Network and described electrical equipment.
According to the invention of the 5th feature, in operator's system of the arbitrary feature in the 1st to the 4th, described operator's server is the machine relevant information according to described electrical equipment, shows the network diagram relevant to this user terminal, described Local Area Network and described electrical equipment.
The invention of the 6th feature provides a kind of method of being carried out by operator's system, this operator's system comprises: user terminal, via Local Area Network, can be connected to communication with electrical equipment, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And
Described user terminal is carried out following steps:
According to the indication from described operator terminal, detect the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Determine the machine relevant information of described detected electrical equipment; And
Via described operator's server, and according to determined described machine relevant information, make may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal; And
Described operator's server is carried out following steps:
From described user terminal, accept the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Generation will be accepted picture data that mechanism accepts and be sequentially presented at the data of the specific display part that described operator terminal comprises by described picture data.
The invention of the 7th feature provides a kind of operator's system program, and this operator's system comprises: user terminal, can be connected to communication with electrical equipment via Local Area Network, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And this operator's system program comprises:
Make to carry out as the described user terminal of computer the user terminal program of following steps:
According to the indication from described operator terminal, detect the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Determine the machine relevant information of described detected electrical equipment; And
Via described operator's server, and according to determined described machine relevant information, make may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal; And
Make to carry out as described operator's server of computer operator's server program of following steps:
From described user terminal, accept the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Generation will be accepted picture data that mechanism accepts and be sequentially presented at the data of the specific display part that described operator terminal comprises by described picture data.
According to the present invention, operator terminal is being not as the machine of the object of access but in the other machines that can be connected to communication with this machine in in-problem situation, by utilizing the machine of the object of operator terminal access, just the reading of setting operation or the machine condition of this other machines can be realized, further the picture data of a plurality of machines can be shown at specific display part.
Accompanying drawing explanation
Fig. 1 is the whole pie graph of operator's system 1.
Fig. 2 is the functional block diagram of operator's server 200, taking terminal 10, operator terminal 150.
Fig. 3 means the flow chart of the remote support processing that operator's server 200, taking terminal 10, operator terminal 150 are carried out.
Fig. 4 means the flow chart of the electrical equipment access process that taking terminal 10, electrical equipment 50 are carried out.
Fig. 5 is the picture view (support information picture) that is presented at operator terminal 150.
Fig. 6 is the picture view (network diagram drawing) that is presented at operator terminal 150.
Fig. 7 is the picture view (network diagram picture: comprise machine information icon) that is presented at operator terminal 150.
Fig. 8 is the setting page address list of operator's server 200 storages.
Fig. 9 means that the setting page that operator's server 200, taking terminal 10, electrical equipment 50 carried out obtains the flow chart of processing.
Figure 10 is the picture view (the setting page) that is presented at operator terminal 150.
Figure 11 is the picture view (the setting page) that is presented at taking terminal 10.
Figure 12 is for the concept map of the agent functionality that taking terminal 10 realizes is described.
Figure 13 means the flow chart that the generation of the setting operation picture that operator's server 200 is carried out is processed.
Figure 14 is an example that shows the display part of the operator terminal of determining operation screen 150 generating.
[explanation of symbol]
1 operator's system
3 community networks
10 user terminals
200 operator's servers
150 operator terminals
Embodiment
Below, with reference to figure, to being used for implementing optimal morphology of the present invention, describe.In addition, following content is an example, and technical scope of the present invention is not subject to the restriction of following content.
[system of operator's system forms]
Fig. 1 is the system pie graph as operator's system 1 of the preferred embodiment of the present invention.Operator's system 1 comprises taking terminal 10, electrical equipment 50a, b, c (following as long as do not express just referred to as " 50 "), operator's server 200, community network 3 (internet or the 3rd generation, the 4th generation communication network etc.) and operator terminal 150.
Taking terminal 10 can be connected to communication with operator's server 200 via community network 3.Taking terminal 10 is connected by LAN (Local Area Network) with each electrical equipment 50.Operator's server 200 can be connected by Local Area Network with operator terminal 150, also can connect via community network 3.Communication in operator's system 1 is that wireless telecommunications, wire communication all can.Taking terminal 10 is connected with community network 3, thereby can carry out communication via net machines such as routers.
The common information terminal that taking terminal 10 is used for receiving backing for user, for having information machine or the electrical equipment of following function.Taking terminal 10 is such as except net machine, the computer 10c such as mobile phone, smart mobile phone 10b, compound printer, television set 10a, router or gateway (Gate-Way), also can be the white domestic appliances such as refrigerator, washing machine, can be also the common information household appliances such as telephone set, net book (netbook) terminal, flat board (slate) terminal, e-book terminal, e-dictionary terminal, walkman (portable music player), taking message videocorder.
Operator's server 200 is to have following function, transfer taking terminal 10 and the data processing of operator terminal 150 and the server that carries out various processing.
[explanation of each function]
Fig. 2 means the figure of the function square of operator terminal 150, operator's server 200, taking terminal 10 and the relation of each function.
Taking terminal 10, operator terminal 150 comprises CPU (Central Processing Unit, CPU), RAM (Random Access Memory, random access memory), ROM (Read Only Memory, read-only memory) etc. as control part, for example comprise (the Institute of Electrical and Electronics Engineers according to IEEE, institute of electrical and electronic engineers) 802.11 WiFi (Wireless Fidelity, Wireless Fidelity) support device, or according to the 3rd generation IMT-2000 (the International Mobile Telecommunications-2000 such as mobile communcations system, international mobile communication 2000) (also can be and utilize wired LAN to connect) such as wireless devices of standard is as communication section.
In addition, taking terminal 10 and operator terminal 150 comprise and export and show the display part of the data controlled by control part or image and accept from the contact panel of user or supporter's input or keyboard, mouse etc. as efferent, input part.In addition storage (storage) portion that, taking terminal 10 and operator terminal 150 comprise the data of utilizing hard disk or semiconductor memory is as storage part.
In taking terminal 10, by control part, read in specific program, and cooperate with communication section, efferent, input part, storage part, thereby realize electrical equipment access modules 13, remote support module 15.Electrical equipment access modules 13 comprises the electrical equipment detection module 11 of the electrical equipment 50 that detection can connect to communication and determines the electrical equipment decision module 12 of detected electrical equipment 50.Remote support module 15 comprises the operator's supplementary module 16 for assistance operator's operation.
In addition, electrical equipment 50 also can comprise and exports and show the display part of the data controlled by control part or image and accept from the contact panel of user or supporter's input or keyboard, mouse etc. as efferent, input part.
In electrical equipment 50, by control part, read in specific program, and cooperate with communication section, efferent, input part, storage part, thereby realize that packet (packet) to sending from taking terminal 10 replys reply (response) module 51, provide the setting page of the following setting page that module 52 is provided, the machine condition of electrical equipment 50 is sent to the machine condition sending module 53 of taking terminal 10 and carries out the program Executive Module 54 of specific program.
Operator's server 200 comprises that CPU, RAM, ROM etc. are as control part equally, for example, comprise that the WiFi according to IEEE802.11 supports device (also can be wired) as communication section.In addition the storage part that, operator's server 200 comprises the data of utilizing hard disk or semiconductor memory is as storage part.
Control part by operator's server 200 reads in specific program, and cooperates with communication section, storage part, thereby realize operator, is used for utilizing operator terminal 150 to carry out the remote support module 201 of remote support.Remote support module 201 comprises accepting from the setting operation of the operation of operator terminal 150 to be accepted module 202, generates the network diagram generation module 203 of the network diagram of the Local Area Network under taking terminal 10, the picture data receiver module 204 that is used for receiving the following setting page and the integration picture relevant to a plurality of setting operations and generate the picture data generation module 205 of setting operation picture.
The control part of operator terminal 150 is by reading in specific program, and cooperates with communication section, display part, thereby realizes the picture data display module 151 that is used for showing the picture data receiving from operator's server 200.
[remote support processing]
Fig. 3 is the flow chart that the remote support of taking terminal 10, operator's server 200, operator terminal 150 execution is processed.To the processing carried out of module of described each device with together with this processing, describe.
Taking terminal 10 is accepted the operation (step S01) that requires support from user.In taking terminal 10, application program (application) for accepting remote support is for example installed, by accept the operation that makes this application program launching from user, or from the specific Web page of specific taking terminal 10 access, and send message, and require to support to operator's server 200.
In the situation that taking terminal 10 accepts from user operation (the step S01: "Yes") that requires support, taking terminal 10 is connected on operator's server 200, and will there is the context notification operator server 200 of supporting requirement, and to step S02 transfer processing.In the situation that taking terminal 10 does not accept from user operation (the step S01: "No"), loop the processing of step S01 that requires support.
Secondly, the remote support module 201 of operator's server 200 is carried out accept (the step S02) that subtend operator terminal 150 requires support.That is, remote support module 201 is notified one or more operator terminals 150 to exist and is supported requirements, and accepts the indication that starts from the remote support of operator terminal 150.
Secondly, if operator terminal 150 receives the remote support of taking terminal 10 is started to indication (step S03) from operator, operator's server 200 is connected this operator terminal 150 with taking terminal 10 so., can carry out as the terminal from towards common the operator's of Telnet remote operation herein, at operator terminal 150, observe the image information of the display part that is presented at taking terminal 10, also can be from operator terminal 150 remote operation taking terminals 10.In the situation that operator terminal 150 is connected with a plurality of taking terminals 10, also can show at the display part of operator terminal 150 the shown image information of display part of these a plurality of taking terminals 10 simultaneously.
Till this processing, operator terminal 150 can be carried out the support of taking terminal 10 is processed.For example, the display part at operator terminal 150 shows support information 61 as shown in Figure 5.That is, the user by taking terminal 10 carries out user's login in advance, and output customer information, or shows the shown image information of display part of taking terminal 10.But, when operator support taking terminal 10, be made as and in the electrical equipment 50 that can be connected to communication with taking terminal 10, have the abnormal reason of generation.For example, in the situation that taking terminal 10 cannot be connected to internet, the communication setting that is made as taking terminal 10 is no problem, and as there being the problem of setting in the router five 0a of electrical equipment 50.Below, the processing in this situation is described.
In the situation that operator terminal 150 from operator accepted reading indication to electrical equipment 50 (step S04: "Yes"), to step S05 transfer processing.(step S04: "No"), repeat step S04, thus, wait pending accept the reading indication of electrical equipment 50 from operator before.
Secondly, the electrical equipment access modules 13 of 201 pairs of taking terminals 10 of remote support module of operator's server 200 is carried out electrical equipment detection indication (step S05).It is to indicate the electrical equipment detection module of taking terminal 10 11 to detect the processing of the electrical equipment 50 that can be connected to communication with taking terminal 10 via Local Area Network that so-called electrical equipment detects indication.
The electrical equipment access modules 13 of taking terminal 10 receives electrical equipment from operator's server 200 and detects indication, and carries out electrical equipment access process (step S06).Electrical equipment access process is the processing that taking terminal 10 and electrical equipment 50 are carried out, and according to Fig. 4, describes.
[electrical equipment access process]
Electrical equipment access process is to be sent and received the processing that specific packet determines the machine relevant information of electrical equipment 50 by taking terminal 10.So-called machine relevant information refers to the species information of the machines such as the machine name, manufacturer name of electrical equipment 50.This processing can utilize the transmission that utilizes packet being disclosed as Japanese Patent Laid-Open 2010-97587 communique receive to determine the processing of the species of the electrical equipment that connected by network.Below, to utilizing the method disclosing in this application case to determine that the processing of machine relevant information describes.
11 pairs of electrical equipment of electrical equipment detection module 50 of taking terminal 10 send and detect packet (step S20).Detect packet and can be the packet that order sends according to Ping (Packet Internet Grope, the Internet packets survey meter).Receive that each electrical equipment 50 that detects packet detects reply process (step S21) by replying IP (Internet Protocol, Internet Protocol) address to sent packet.
After detecting electrical equipment 50,12 pairs of detected electrical equipment 50 of the electrical equipment decision module of taking terminal 10 send request packet (step S22).So-called request data package is the packet that taking terminal 10 use decide the machine relevant information of electrical equipment 50.
Request data package for example can be ARP (Address Resolution Protocol, address resolution protocol), NETSTAT (Network Statistics, network statistics), ICMP (Internet Control Message Protocol, Internet Control Message Protocol), SNMP (Simple Network Management Protocol, Simple Network Management Protocol) order such as, also can be (the Universal Plug and Play according to uPnP, UPnP), DLNA (Digital Living Network Alliance, DLNA) agreement.
The electrical equipment decision module 12 of taking terminal 10 is according to these request data package, and the machine relevant information (step S24) of the electrical equipment 50 of request data package is received in decision.The decision of machine relevant information is by deciding must breaking up of reply data bag.
As an example, to determining that the machine relevant information of electrical equipment 50 is which situation in machine name A or machine name B describes.In machine name A, B, pre-stored the reply data bag that this machine just receives and if corresponding score are as defined file.For example, machine name A if, so for request data package (NETSTAT), for reply data bag (the 5000th tcp port used) and receive this reply data bag in the situation that, score is added to 1 minute, other are replied if, be 0 minute so, for this definition, for a plurality of request data package, (be not only NETSTAT, also comprise other reply data bags such as ARP), in defined file, determine., utilize the defined file of machine name A and the definition separately of the defined file of machine name B herein, the reply data bag receiving from electrical equipment 50 is carried out obtaining differentiation, the machine name of the higher defined file of score is determined as machine relevant information.
For example, be made as machine name A if, be as given a definition so, , for request data package (NETSTAT), be reply data bag (the 5000th tcp port used), and receive in the situation of this reply data bag, score is added to 1 minute, other are replied if, be 0 minute so, on the other hand, machine name B if, be as given a definition so, , for request data package (NETSTAT), reply data bag (the 5000th tcp port do not used), and receive in the situation of this reply data bag, score is added to 1 minute, other are replied if, be 0 minute so.
In this case, receive reply data bag (the 5000th tcp port do not used) from electrical equipment 50 in the situation that, in the defined file of machine name A, result of calculation is 0 minute, and in the defined file of machine name B, result of calculation is 1 minute, therefore, determine that machine name B is machine relevant information.In this embodiment, request data package only utilizes NETSTAT to determine machine name B, other request data package (for example ARP) too, realize after differentiation, with the PTS decision machine relevant information of the score of NETSTAT and the score of ARP.
In addition, described defined file also can be stored in operator's server 200, rather than be stored in taking terminal 10, and the reply data bag that taking terminal 10 is received from electrical equipment 50 is sent to operator's server 200, and operator's server 200 is required to machine relevant information.In this case, operator's server 200 decides machine relevant information as requested.And the electrical equipment decision module 12 of taking terminal 10 obtains the machine relevant information that operator's server 200 determines, and the processing after carrying out.On the other hand, the network diagram of operator's server 200 execution step S08 generates to be processed, and without the machine relevant information being determined by operator's server 200 is sent to taking terminal 10.
If operator's supplementary module of taking terminal 10 16 determines machine relevant information, so this machine relevant information is sent to operator's server 200 (step S07).In the situation that determine the machine relevant information of a plurality of electrical equipment 50, send the machine relevant information of each electrical equipment 50.
The network diagram generation module 203 of operator's server 200 is according to machine relevant information, generating network figure (step S08).In operator's server 200, pre-stored for being presented at the icon (hereinafter referred to as " electrical equipment icon ") of the electrical equipment of network diagram accordingly with machine relevant information.Therefore, according to the machine relevant information of receiving, select corresponding electrical equipment icon, and generating network figure.And, in the situation that with electrical equipment 50 of being connected by Local Area Network of expression such as circles and electrical equipment 50 is connected with community network 3, utilize the icons such as cloud.Operator's server 200 is sent to operator terminal 150 by generated network diagram.
In addition, as shown in Figure 7, in network diagram, the machine condition of each electrical equipment 50, taking terminal 10 also can be presented at the periphery of the icon of corresponding machine.So-called machine condition refers to the information of this machine, carries out the simple and easy information that has or not, illustrates electrical equipment 50 of situation, the following setting page such as the installation of the practice condition for the unusual condition of electrical equipment 50, program etc. or program.In the following setting page, machine condition comprises the setting situation of electrical equipment 50.
For example, no matter have electrical equipment 50 whether detected, taking terminal 10 all cannot determine the situation of machine relevant information.In this case, this electrical equipment 50 cannot determine the abnormal of machine relevant information in order to show to exist, and will fail to understand that icon 72 is presented in electrical equipment icon 70c.And, although cannot determine machine relevant information, but being made as to simple and easy information, the information of utilizing request data package and obtaining from electrical equipment 50 shows.About simple and easy information, be for example made as and represent the icon having or not 71 of simple and easy information and be presented in network diagram, or by the display network figure of simple and easy information own.
In addition, about obtaining of machine condition, also can utilize as being arranged in advance the machine condition sending module 53 of the program in electrical equipment 50.Machine condition sending module 53 has the function that obtains termly the machine condition of electrical equipment 50 and be sent to taking terminal 10.
On the other hand, as described below, in the situation that there is the setting page corresponding with electrical equipment 50, display setting page icon 73.And, the in the situation that of carrying out in electrical equipment 50 or specific program is installed, the chart that represents the progress of this installation or execution is made as to icon 81 and shows.
[set the page and obtain processing]
Secondly, operator's server 200 and taking terminal 10, electrical equipment 50 are carried out the setting page and are obtained processing (step S10).
Setting the page is the Web page that electrical equipment 50 provides, and can realize reading, the setting operation of the machine condition of electrical equipment 50.For example, by router five 0a self, as the Web server in region, bring into play function, can carry out from other machines reading, the input of the setting page of router five 0a.
; in Web browser by the PC 50c that can be connected with router five 0a to communication utilizing Local Area Network; input (the Uniform/Universal Resource Locator of the URL as private address (private address) that this router five 0a provides; URL(uniform resource locator)) address or IP address, and the router five 0a that described address detected is presented in the Web browser of PC 50c setting the page.User can set via Web browser reading, the input of the page.As described below, conventionally, cannot set the page from machine (machine only with the universe address) reading, the input that connect via community network 3.
At first, the picture data receiver module 204 reference setting page address lists (address list) as shown in Figure 8 of operator's server 200, according to the machine relevant information sending from taking terminal 10, retrieve and set page address (step S30).Set page address list and be list corresponding to URL address or IP address that makes machine relevant information and the setting page.For example, in the situation that machine relevant information is " NW-01 ", setting page address is " http: // 192.168.1.1 ".
And, as shown in Figure 8, also can make machine relevant information and set the URL address of the page or IP address, ID (Identity, identify label) and the password of reading and input that be used for setting in addition the page be corresponding.These ID and password can utilize default (default) and be set in electrical equipment 50, also can be middle ID and the passwords that disclose such as guide.By utilizing described correspondence, even if in the situation that user does not know default ID and password, also can set reading, the input of the page.
Secondly, the setting operation of operator's server 200 is accepted module 202 setting page address is sent to taking terminal 10.Now, the in the situation that of storing ID and password in setting page address list, this ID and password are sent together.In this situation, do not carry out next step S31.
The in the situation that of not storing ID and password in setting page address list, the setting page of taking terminal 10 provides module 52 to obtain to be stored in ID and the password (step S31) in taking terminal 10 self.That is, in this case, user makes 10 storages of taking terminal set ID and the password of the page.
Operator's supplementary module 16 of taking terminal 10 is accessed electrical equipment 50 (step S32) according to received setting page address.Correspondingly, the setting page of electrical equipment 50 provides module 52 to bring into play function as Web server, and the setting page is sent to taking terminal 10 (step S33).If taking terminal 10 receives, set the page, input so obtained ID and password, and electrical equipment 50 is replied, and carry out towards the login process of setting the page.
Secondly, taking terminal 10 is utilized agent processes and the setting page is sent to operator's server 200 (step S34).Utilize Figure 12 to describe this agent processes.Electrical equipment 50 utilizes Local Area Network and is connected with taking terminal 10, and electrical equipment 50 has private address (192.168.1.1), and taking terminal 10 has private address (192.168.1.50).The transmission source of setting the data of the page is made as to the data A of electrical equipment 50, utilizes private address and data A is sent to taking terminal 10.
On the other hand, taking terminal 10 and operator's server 200 are to be connected by community network 3, and are to be connected by universe address.Taking terminal 10 has universe address (210.0.0.218), and operator's server 200 has universe address (210.0.0.1).Taking terminal 10 makes data A become data B, and transmission source is changed to taking terminal 10, utilizes universe address and data B is sent to operator's server 200.
Operator's server 200 is received and is set the page (step S35) by this agent processes.
Herein, in the situation that 150 pairs of a plurality of electrical equipment 50 that are connected with taking terminal 10 of operator terminal are supported, operator simultaneously monitors to the operation of certain electrical equipment indication, one side is carried out the setting operation of other electrical equipment etc., so must switch continually the picture of demonstration, have the obviously cost situation in man-hour.And in the situation that each sets the interface sharing of picture, what admit one's mistake operation at present is that the possibility of the setting picture of which electrical equipment also raises.
Therefore, the picture data generation module 205 of operator's server 200 is carried out the described setting page for each as the electrical equipment 50 of support target and is obtained processing, these are set to webpage integration and become a setting operation picture, and be sent to operator terminal 150, thus, the picture data display module 151 of operator terminal 150 shows these a plurality of setting pages at display part, and subsidy operator operation.
That is, operator's server 200, when the reception of the setting page finishes, is just confirmed whether to receive all setting pages (step S36) that become the electrical equipment 50 of support target.In the situation that also do not receive the setting page (the step S36: no situation), to not receiving each electrical equipment 50 of its setting page, repeat the processing from step S30 to step S35 of all electrical equipment 50.
And, in the situation that receive the setting page (the step S36: the situation that is), utilize the plurality of setting page, carry out the generation of setting operation picture and process (step S37) of all electrical equipment 50.In addition, herein, the electrical equipment 50 that becomes support target can determine automatically according to machine relevant information, also can decide by user or operator's setting.
[generation of setting operation picture is processed]
Utilize Figure 13 that the generation of the setting operation picture of operator's server 200 execution is processed and described herein.First, the picture data generation module 205 of operator's server 200 is obtained to the specific display part of display setting operation screen, is can the viewing area relevant information (step S40) of the display part that comprises of operator terminal 150.Specifically, so-called to can viewing area relevant information refers to resolution or the shape in the region of the setting operation picture that can show generation, can the pre-stored storage part at operator's server 200, and also can be from operator terminal 150 reception information.
Secondly, picture data generation module 205 is depicted in (step S41) in virtual screen by the received page of respectively setting.The setting page receiving is the Web page, utilizing common HTML (Hypertext Markup Language, HTML) form, CSS (Cascading Style Sheets, CSS) form, Java describe in the situation of the descriptions such as (JavaScript) language, before the setting page is shown as to image, must, by calculating the size of each key element in the page, obtain suitable picture dimension.In the situation that the appointment of setting the page and image format or picture dimension is sent together from starting most, also can not carry out this processing.
Secondly, picture data generation module 205 utilize specific display part can viewing area information and towards the rendering results of virtual screen, determine respectively to set configuration and the size (step S42) of the page, according to determined configuration and size, and a plurality of setting webpage integrations are become to a picture (step S43).Then, the setting operation picture that becomes a picture data is sent to operator terminal 150 (step S43).Above, the generation of setting operation picture is processed and is set the page and obtains processing and finish.
The remote support that is back to Fig. 3 is processed, and operator terminal 150 carries out the Graphics Processing (step S11) of received setting operation picture.Figure 14 is an example that shows the display part of the setting operation picture generating.In Figure 14, the watch-dog 91 that operator terminal 150 comprises is to be divided into four parts, and is showing window 92, window 94, window 95 and the operating area 96 that shows the picture data receiving.Operating area 96 is standard output destinations of the operator terminal 150 of operation while carrying out operation etc. of the program in utilizing operator terminal 150.
That is, in this embodiment, so-called specific display part can refer to the region except operating area 96 in picture in viewing area.Herein, operator's server 200 is generated as a picture by the data of the setting page being transmitted via taking terminal 10, and is shown as window 92, window 94, the window 95 of watch-dog 91.When the aspect rate of the picture of picture data and display part is unbecoming, can comprise that scroll bar (Scroll Bar) 93 carries out correspondence by window 92, also the aspect rate of definable display part is revised.On an operator terminal 150, connecting a plurality of watch-dogs or in the situation that a plurality of operator terminal shows the watch-dog more than each, operator's server 200 can be distributed to picture data respectively these a plurality of watch-dogs and show.
In Figure 14, in window 92, showing the setting picture of router 97, in window 94, showing the setting picture that taking terminal 10 is own, in window 95, showing the setting picture of printer 98.The setting picture of router 97 and printer 98 is transmitted via taking terminal 10 as described processing.In addition, these pictures are not limited to set picture, can be the picture of the machine condition that represents electrical equipment or are used for the picture of Telnet electrical equipment.Herein, the setting picture of generation can be the form of image, also can be the data that show the result screen of explaining and being carried out as markup language.
The setting page shown in the Figure 10 in the page of respectively setting shown in Figure 14 becomes the network settings page as the machine name " NW-01 " of router five 0a.Utilize this page, can carry out reading and the setting operation of the machine condition of router five 0a.For example, the in the situation that of router five 0a, can carry out reading and the setting operation of the machine conditions such as " setting of WLAN accessing points ", " SSID setting ".
In described explanation, be that the agent processes of carrying out by taking terminal 10 realizes the reading of setting the page, but the picture transfer function that also can realize by operator's supplementary module 16 is realized the reading of setting the page.That is, as shown in figure 11, in the situation that taking terminal 10 also can be set reading, the input of the page, this image information is transferred to operator's server 200.Also can deliver to operator's server 200 by image information being made as to Data Concurrent, and without at the taking terminal 10 display setting pages, only transmit the setting page just effective.And, the input message from operator terminal 150 is sent to electrical equipment 50 via taking terminal 10, and can carries out setting operation.
, also can receive the order to electrical equipment 50 installation procedures or setting particular data from operator's server 200 herein, via taking terminal 10, in electrical equipment 50, be carried out.That is, by the electrical equipment icon for being presented in the network diagram of operator terminal 150, from operator, accept the fitting operation of specific program or the setting operation of data, and operator's server 200 will specifically be ordered and will be sent to electrical equipment 50.
Now, operator's server 200 can receive the program of installing from other servers, and the mode that also can own download from electrical equipment 50 sends order.And the order of setting particular data can be pre-stored in operator's server 200.So-called this set the order of particular data, for example, at electrical equipment 50, can be the switching of black and white printing and colored printing for printer in the situation that.
And, can from operator, accept the appointment that is presented at a plurality of electrical equipment 50 network diagram by operator terminal 150 simultaneously, and a plurality of electrical equipment 50 is installed to specific program.
In addition, so-called operator of the present invention is not limited to be engaged in the manufacturer of intelligencer or electrical equipment 50, also can Shi enterprise etc. in the information system management person of management server etc.In this case, the so-called order of setting particular data can be also the order of setting the user's who utilizes electrical equipment 50 control of authority.That is, for network diagram, accept the operation of setting authority from operator terminal 150, operator's server 100 is read corresponding order, and is sent to electrical equipment 50, and sets.
Described mechanism, function are by computer (comprising CPU, information processor, various terminal), to be read in specific program and carried out to be achieved.Program is to be recorded in for example floppy disc (flexible disk), CD (Compact Disk, compact disk) form in the recording medium of the embodied on computer readable such as (CD-ROM etc.), DVD (Digital Video Disk, digital video disk) (DVD-ROM, DVD-RAM etc.) is provided.In this case, computer is the fetch program from this recording medium, transmits and is stored in internal storage device or external memory, and being carried out.And, also can this program is pre-recorded in storage devices (recording medium) such as disk, CD, magneto optical disk, and via communication line, offer computer from this storage device.
Above, embodiments of the present invention are illustrated, but the present invention is not subject to the restriction of these described execution modes.And the effect that embodiments of the present invention disclose has only been enumerated the optimum efficiency producing according to the present invention, effect of the present invention is not subject to the restriction of the content that embodiments of the present invention disclose.
Claims (7)
1. operator's system, is characterized in that comprising: user terminal, can be connected to communication with electrical equipment via Local Area Network, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And
Described user terminal comprises:
Electrical equipment testing agency, according to the indication from described operator terminal, detects the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Electrical equipment determination means, determines the machine relevant information of described detected electrical equipment; And
Operator auxiliary body, via described operator's server, and according to determined described machine relevant information, makes may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal; And
Described operator's server comprises:
Picture data receiving mechanism, accepts from described user terminal and receives the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Picture data generates mechanism, generates and is used for the picture data being received by described picture data receiving mechanism to be sequentially presented at the data of the specific display part that described operator terminal comprises.
2. operator's system according to claim 1, wherein said operator auxiliary body is by the agent functionality that utilizes this user terminal to have, the setting page that shows this electrical equipment that only just can read via this Local Area Network, and realize the setting operation of electrical equipment or the reading of machine condition being connected with described Local Area Network.
3. operator's system according to claim 1, the picture transfer function that wherein said operator auxiliary body utilizes this user terminal to have, realizes the reading of setting operation or the machine condition of the electrical equipment being connected with described Local Area Network.
4. according to the operator's system described in any one in claims 1 to 3, wherein said electrical equipment determination means obtains the machine relevant information of described electrical equipment from operator's server that can connect to communication.
5. according to the operator's system described in any one in claims 1 to 3, wherein said operator's server comprises network diagram indication mechanism, this network diagram indication mechanism, according to the machine relevant information of described electrical equipment, shows the network diagram relevant to this user terminal, described Local Area Network and described electrical equipment.
6. a method of being carried out by operator's system, this operator's system comprises: user terminal, can be connected to communication with electrical equipment via Local Area Network, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And
Described user terminal is carried out following steps:
According to the indication from described operator terminal, detect the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Determine the machine relevant information of described detected electrical equipment; And
Via described operator's server, and according to determined described machine relevant information, make may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal; And
Described operator's server is carried out following steps:
From described user terminal, accept the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Generation will be accepted picture data that mechanism accepts and be sequentially presented at the data of the specific display part that described operator terminal comprises by described picture data.
7. operator's system program, this operator's system comprises: user terminal, can be connected to communication with electrical equipment via Local Area Network, and from operator's server that can connect to communication, accept remote support via community network; Described operator's server; And operator terminal, can be connected to communication with this operator's server; And this operator's system program comprises:
Make to carry out as the described user terminal of computer the user terminal program of following steps:
According to the indication from described operator terminal, detect the electrical equipment connecting with the Local Area Network that is being connected this user terminal;
Determine the machine relevant information of described detected electrical equipment; And
Via described operator's server, and according to determined described machine relevant information, make may change any one reading of the setting operation of described electrical equipment or machine condition from described operator terminal; And
Make to carry out as described operator's server of computer operator's server program of following steps: from described user terminal, accept the picture data relevant to the setting operation of a plurality of described electrical equipment or the reading of machine condition; And
Generation will be accepted picture data that mechanism accepts and be sequentially presented at the data of the specific display part that described operator terminal comprises by described picture data.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2012-210221 | 2012-09-24 | ||
| JP2012210221A JP5714546B2 (en) | 2012-09-24 | 2012-09-24 | Operator system, remote support method, and program for operator system |
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| Publication Number | Publication Date |
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| CN103685439A true CN103685439A (en) | 2014-03-26 |
| CN103685439B CN103685439B (en) | 2017-05-10 |
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| CN (1) | CN103685439B (en) |
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| CN109073261A (en) * | 2016-05-16 | 2018-12-21 | 三菱电机株式会社 | Air conditioning managing device and program |
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| JP7368713B2 (en) * | 2019-10-25 | 2023-10-25 | 株式会社バッファロー | Service provision system, server, service provision method, and service provision program |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| JP2001142809A (en) * | 1999-11-09 | 2001-05-25 | Nec Corp | Method and system for downloading software for remote control |
| JP2006352666A (en) * | 2005-06-17 | 2006-12-28 | Toshiba Corp | Network household electric appliance control system |
| JP3992721B2 (en) * | 2005-11-09 | 2007-10-17 | 株式会社日立製作所 | Information processing apparatus and process control method |
| JP5470938B2 (en) * | 2009-03-16 | 2014-04-16 | 株式会社リコー | Information processing apparatus, information processing method, and program |
| CN101720022A (en) * | 2009-12-04 | 2010-06-02 | 冉权江 | Public video management system and realizing method thereof |
| JP5815924B2 (en) * | 2010-03-24 | 2015-11-17 | ソニー株式会社 | Information processing system, information processing apparatus, and management server |
| CN102164312A (en) * | 2010-12-31 | 2011-08-24 | 青岛海信传媒网络技术有限公司 | Set-top box configuration method and system for Internet protocol television |
| CN103339913A (en) * | 2011-01-05 | 2013-10-02 | 下一步公司 | Consumer electronic registration, control and support concierge device and method |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109073261A (en) * | 2016-05-16 | 2018-12-21 | 三菱电机株式会社 | Air conditioning managing device and program |
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| Publication number | Publication date |
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| JP2014068086A (en) | 2014-04-17 |
| CN103685439B (en) | 2017-05-10 |
| JP5714546B2 (en) | 2015-05-07 |
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