CN103532997A - Health service providing method, call centre and system - Google Patents
Health service providing method, call centre and system Download PDFInfo
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- CN103532997A CN103532997A CN201210229687.7A CN201210229687A CN103532997A CN 103532997 A CN103532997 A CN 103532997A CN 201210229687 A CN201210229687 A CN 201210229687A CN 103532997 A CN103532997 A CN 103532997A
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- user
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
- G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
Abstract
The invention discloses a health service providing method, call centre and system and belongs to the field of communications. The method comprises: receiving a call request sent by a user through a detection device, the call request carrying a user unique identifier therein; acquiring a corresponding user health archive according to the user unique identifier, and determining an attendant terminal called by the user according to the user health archive; and establishing a communication relationship between the detection device and the attendant terminal so that a human attendant provides a health service for the user by means of the attendant terminal. By acquiring the corresponding user health archive from a health centre according to a user unique identifier, and determining an attendant terminal called by the user according to the user health archive, the problem of incapability of accurately selecting an appropriate human attendant for a user can be solved, and the purpose of automatically selecting the attendant terminal is achieved.
Description
Technical field
The present invention relates to computer realm, particularly a kind of health service supplying method, call center and system.
Background technology
Day by day raising along with people's living standard, the chronic diseases such as hypertension, coronary heart disease and hyperglycaemia become the maximum killer who threatens people's life and health gradually, and along with the gradually attention of people to this type of disease, the checkout equipment popularity rates in the family such as sphygmomanometer, blood glucose meter and electrocardiogram equipment are also more and more higher.The deficiency that is limited to medical science aspect professional knowledge, people need to be by remote health service could the timely health status of understanding oneself targetedly.
Refer to Fig. 1, it shows the system pie graph of existing a kind of remote health service system, this remote health service system comprises that medical instrument 10, diagnosis terminal 20 and storage user detect the remote medical server 30 of information and diagnostic message, and medical instrument 10, diagnosis terminal 20 are connected by network with remote medical server 30 respectively.When this remote health service system provides health service for user, first medical instrument 10 detects communication to diagnosis terminal 20 by the user who collects; Operator attendance receives users by diagnosis terminal 20 and detects information, and sends diagnostic message and be transferred to medical instrument 10.In two-way transmitting procedure, user detects information and diagnostic message all can be stored by remote medical server 30.
In realizing process of the present invention, inventor finds that prior art at least exists following problem:
Existing remote health service system is when providing health service to user, cannot accurately select suitable operator attendance for user, may cause the operator attendance being assigned with to diagnose user, the patient information that for example belongs to surgery is assigned to the operator attendance of internal medicine; In addition, existing remote health service system cannot detect information and diagnostic message is carried out sorting and file to user, cannot be with reference to user's in the past historical archives when operator attendance is medical, thus cannot provide accurately, have more diagnostic message targetedly.
Summary of the invention
In order to solve, cannot be that user accurately selects suitable operator attendance, and operator attendance cannot be with reference to the problem of user's in the past historical archives when medical, the embodiment of the present invention provides a kind of health service supplying method, call center and system.Described technical scheme is as follows:
On the one hand, provide a kind of health service supplying method, described method comprises:
Receive the call request that user sends by checkout equipment, in described call request, carry user's unique identifier;
According to described user's unique identifier, obtain corresponding user health archives, and determine according to described user health archives the terminal of attending a banquet that user calls out;
Set up described checkout equipment with described in the attend a banquet communication contact of terminal so that operator attendance provides health service by the described terminal of attending a banquet to described user.
On the other hand, provide a kind of call center, described call center comprises:
Call request receiver module, the call request sending by checkout equipment for receiving user, carries user's unique identifier in described call request;
Health account acquisition module, the user's unique identifier carrying for the call request receiving according to described call request receiver module obtains user health archives;
Terminal deciding module, determines for the user health archives that obtain according to described health account acquisition module the terminal of attending a banquet that user calls out;
Module is set up in communication, for setting up the communication contact of the definite terminal of attending a banquet of described checkout equipment and described terminal deciding module, so that operator attendance provides health service by described definite terminal of attending a banquet to described user.
Another aspect, provides a kind of health service that system is provided, and described system comprises: checkout equipment, call center, health center and the terminal of attending a banquet;
Described checkout equipment, the call request for sending user to described call center, carries user's unique identifier in described call request;
Described call center, the call request sending by described checkout equipment for receiving user, and send the request of obtaining described user health archives to described health center, described in obtain in the request of user health archives and carry user's unique identifier;
Described health center, the request of obtaining user health archives sending for receipt of call center, and according to described user's unique identifier, described user health archives are fed back to described call center, wherein, described user health archives and described user's unique identifier have been set up one-to-one relationship in advance;
Described call center, also for determining according to the user health archives of described health center feedback the terminal of attending a banquet that user calls out, and set up described checkout equipment with described in the attend a banquet communication contact of terminal so that operator attendance provides health service by the described terminal of attending a banquet to described user.
The beneficial effect that the technical scheme that the embodiment of the present invention provides is brought is:
By obtain corresponding user health archives from health center according to user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, having solved cannot be that user accurately selects the problem of suitable operator attendance, reaches the attend a banquet object of terminal of automatic selection; In addition, by sending user's unique identifier to the terminal of attending a banquet, to attend a banquet, terminal is obtained health account according to user's unique identifier from health center, having solved operator attendance cannot, with reference to the problem of user's in the past historical archives, reach and allow operator attendance to provide accurately, have more the object of diagnostic message targetedly to user when medical.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, below the accompanying drawing of required use during embodiment is described is briefly described, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the system pie graph of a kind of remote health service system of providing of background technology of the present invention;
Fig. 2 is the method flow diagram of the health service supplying method that provides of the embodiment of the present invention one;
Fig. 3 is the method flow diagram of the health service supplying method that provides of the embodiment of the present invention two;
Fig. 4 is the method flow diagram of the health account management method that provides of the embodiment of the present invention three;
Fig. 5 is a kind of structural representation of the call center that provides of the embodiment of the present invention four;
Fig. 6 is the another kind of structural representation of the call center that provides of the embodiment of the present invention four;
Fig. 7 is another structural representation of the call center that provides of the embodiment of the present invention four;
Fig. 8 is the structural representation in the health center that provides of the embodiment of the present invention five;
Fig. 9 is the structural representation of the checkout equipment that provides of the embodiment of the present invention six;
Figure 10 is the structural representation of the terminal of attending a banquet that provides of the embodiment of the present invention seven;
Figure 11 is the system pie graph that health service that the embodiment of the present invention eight provides provides system.
Embodiment
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing, embodiment of the present invention is described further in detail.
Embodiment mono-
Refer to Fig. 2, it shows a kind of method flow diagram of health service supplying method, the method can in health services system for user provides remote health service.The idiographic flow of the health service supplying method that the present embodiment provides can comprise:
Concrete, in user health archives, include one to multiple user health data, the information that may include the terminal of attending a banquet of can indicating user calling out in user health data, such as medical operator attendance information, medical section office's information and user's data of physiological index Deng， call center can determine the terminal of attending a banquet that user calls out by user health data.
Call center determines attending a banquet after terminal that user calls out, can set up the communication contact of checkout equipment and the terminal of attending a banquet, and now, operator attendance can provide remote health to serve to user by the terminal of attending a banquet.
In sum, the health service supplying method that the present embodiment one provides, by obtain corresponding user health archives from health center according to user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, having solved cannot be that user accurately selects the problem of suitable operator attendance, reaches the attend a banquet object of terminal of automatic selection.
Embodiment bis-
Refer to Fig. 3, it shows the method flow diagram that a kind of health service provides, the method can in the health services system comprising call center, health center, checkout equipment and the terminal of attending a banquet for user provides remote health service, concrete, can provide system with reference to the health service shown in Figure 11.The idiographic flow of the health service supplying method that the present embodiment provides can comprise:
Concrete, after user uses the checkout equipments such as sphygmomanometer, blood glucose meter and electrocardiogram equipment to detect, can by checkout equipment, to call center, send the request of calling out operator attendance, in this request, carry user's unique identifier; Wherein, user's unique identifier is the unique identification corresponding with user health archives, can be user's resident identification card or resident's medical insurance card number etc.
Wherein, health center sets up user health archives for each user in advance, and sets up the one-to-one relationship that has user's unique identifier and user health archives.
Concrete, call center receives after the call request of checkout equipment transmission, the user's unique identifier carrying in call request can be sent to health center, health center returns to call center according to the one-to-one relationship of user's unique identifier and user health archives by user health archives corresponding to this user's unique identifier.
Wherein, user health archives are comprised of according to the user health data of time sequencing storage a rule, and user health data are divided into the diagnostic data of detection data that checkout equipment uploads, operator attendance that the terminal of attending a banquet is uploaded and user in medical institutions' personnel's medical medical data face to face that are medically treated.Wherein, the medical data that user goes to a doctor face to face the personnel that are medically treated of medical institutions can upload to health center by the information system of medical institutions, also can upload to health center by attend a banquet terminal or other equipment, to this, the embodiment of the present invention is not specifically limited.
In addition, except the checkout equipment that user uses, the Medical Devices of hospital also can uploading detection data.
Call center can extract nearest user health data from user health archives, and whether has user's diagnosis information that can be used to refer to operator attendance as medical operator attendance information, medical section office's information and user's data of physiological index etc. in the user health data of judgement extraction.If there is user's diagnosis information in these user health data, according to the user's diagnosis information in these user health data, determine the corresponding terminal of attending a banquet of operator attendance; If there is no ，Ze call center extracts next user health data from user health archives, and continues whether to exist in user health data that judgement extracts user's data of going to a doctor.
Wherein, according to user's diagnosis information, determine that the method for the corresponding terminal of attending a banquet of operator attendance comprises:
According to medical operator attendance information, determine the attend a banquet terminal of terminal for user's calling of attending a banquet that this medical operator attendance is corresponding;
And/or, according to medical section office information, determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to these medical section office called out for user;
And/or, according to user's data of physiological index, determine medical section office, again according to the medical section office that determine determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to these medical section office is user's calling (such as: if the user's data of physiological index in user health data is electrocardiogram, and the corresponding internal medicine of electrocardiogram, determines the terminal of attending a banquet that the terminal of attending a banquet corresponding to internal medicine called out for user).Wherein, user's data of physiological index can be the detection data that family expenses checkout equipment is uploaded, and can be also the detection data that the Medical Devices of hospital are uploaded, and to this, the present embodiment is not specifically limited.
Practical application Zhong， call center can be according to the terminal of attending a banquet corresponding to arbitrary definite operator attendance in medical operator attendance information, medical section office's information and user's data of physiological index, such as:
In the user health data that first judgement is extracted, whether there is medical operator attendance information, if there is operator attendance information, determine the attend a banquet terminal of terminal for user's calling of attending a banquet that this medical operator attendance is corresponding;
If there is not operator attendance information in the user health data of extracting, continue to judge whether to exist medical section office information, if there is medical section office information, determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to these medical section office called out for user;
If there is not medical section office information in the user health data of extracting yet, continue to judge whether to exist user's data of physiological index, if there is user's data of physiological index, according to user's data of physiological index, determine medical section office, then determine according to the medical section office that determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to these medical section office called out for user;
If there is not user's data of physiological index in the user health data of extracting yet, according to time sequencing, extract upper user health data, and whether there is medical operator attendance information in upper user health data of continuation judgement extraction, by that analogy, until determine the terminal of attending a banquet that user calls out.In addition, it should be noted that, in practical application, the go to a doctor sequencing of operator attendance information, medical section office's information and user's data of physiological index of above-mentioned judgement can be changed arbitrarily, and to this, the present embodiment is not specifically limited.
In addition, call center also can be according to all user's diagnosis information in the user health data of extracting, the terminal of attending a banquet that the comprehensive user of determining calls out: such as, if there is three users data (operator attendance information of going to a doctor of go to a doctor in the user health data of extracting, medical section office's information and user's data of physiological index), and the terminal of attending a banquet that the user that call center judges according to go to a doctor operator attendance information and medical section office information calls out is the terminal of attending a banquet that surgery is corresponding, and the terminal of attending a banquet that the user who judges according to user's data of physiological index calls out is the terminal of attending a banquet corresponding to internal medicine, call center can comprehensive above-mentioned judged result determine the terminal of attending a banquet that surgery or the terminal of attending a banquet corresponding to internal medicine are called out for user.For call center, according to judged result, comprehensively determine the method for the terminal of attending a banquet, the present embodiment is not specifically limited.
It should be noted that, said method only illustrates with the operator attendance information of going to a doctor, medical section office's information and these three kinds of user's diagnosis information of user's data of physiological index the method for determining the terminal of attending a banquet of calling out, in practical application, can also be according to other equally to determining that the terminal of attending a banquet has user's diagnosis information of enlightenment effect to determine the terminal of attending a banquet, for can be used in, determine the attend a banquet kind of user's diagnosis information of terminal of user, the embodiment of the present invention is not specifically limited.
Call center sets up the communication contact of checkout equipment and the terminal of attending a banquet of determining, so that operator attendance corresponding to the terminal of attending a banquet provides real-time health consultation service to user.
Further, provide the accuracy of health service in order to improve operator attendance, call center, after determining the terminal of attending a banquet, can also send to the terminal of attending a banquet by user's unique identifier.Operator attendance can be by the terminal of attending a banquet, according to this user's unique identifier, from health center, obtain user health archives, so that operator attendance is understood the historical detection information of user and diagnosis information by the user health archives that obtain, thereby provides more accurate, have more health service targetedly.
In sum, the health service supplying method that the present embodiment two provides, by obtain corresponding user health archives from health center according to user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, having solved cannot be that user accurately selects the problem of suitable operator attendance, reaches the attend a banquet object of terminal of automatic selection; In addition, by sending user's unique identifier to the terminal of attending a banquet, to attend a banquet, terminal is obtained health account according to user's unique identifier from health center, having solved operator attendance cannot, with reference to the problem of user's in the past historical archives, reach and allow operator attendance to provide accurately, have more the object of diagnostic message targetedly to user when medical.
Embodiment tri-
Refer to Fig. 4, it shows a kind of method flow diagram of health account management method, and this health account management method can be for leading subscriber health account in health services system as shown in figure 11.The health account management method that the embodiment of the present invention provides can comprise:
Wherein, when checkout equipment sends the detection data of checkout equipment to health center, also can send user's unique identifier simultaneously; Same, when the terminal of attending a banquet sends the medical data of operator attendance to health center, also can send user's unique identifier simultaneously.
Health center, according to user's unique identifier, according to time sequencing, is stored in the medical data of the detection data of checkout equipment and operator attendance in user health archives as user health data.Wherein, health center sets up user health archives for each user in advance, and sets up the one-to-one relationship that has user's unique identifier and user health archives.
Further, health center can also externally provide the counseling services of user health archives, concrete example as:
When attending a banquet during terminal that call center need to determine that user calls out according to user health archives, can send to health center the request of obtaining user health archives, health center receives this and obtains after request, according to the user's unique identifier carrying in request, corresponding user health archives is returned to call center.
When operator attendance need to be with reference to user health archives to provide to user while having more targetedly health service, can to health center, send the request of obtaining user health archives by the terminal of attending a banquet, health center receives this and obtains after request, according to the user's unique identifier carrying in request, corresponding user health archives is returned to the terminal of attending a banquet.
When user wants the health account of inquiry oneself, can to health center, send by checkout equipment the request of obtaining user health archives, health center receives this and obtains after request, according to the user's unique identifier carrying in request, corresponding user health archives is returned to checkout equipment; Or user can log in health center's system website by terminal, by input user unique identifier inquiring user health account.
It should be noted that, the executive agent of the health account management method that the embodiment of the present invention provides is not limited to health center, also can be carried out by other main bodys, for example, health center and call center can be merged into a server, the health account management method that embodiment of the present invention provides can be carried out by the server after merging, to reach identical object and effect.
In sum, the embodiment of the present invention is by setting up one for storing the user health archives that detect data and medical data for each user, and foundation has the one-to-one relationship of user's unique identifier and user health archives, to outside, provide the service of user health document query, reach the object of unified management user health archives simultaneously.
Embodiment tetra-
Refer to Fig. 5, its structural representation ，Gai call center that shows a kind of call center can be applied in health services system as shown in figure 11.The call center that the embodiment of the present invention provides can comprise:
Call request receiver module 401, the call request sending by checkout equipment for receiving user, carries user's unique identifier in call request;
Health account acquisition module 402, the user's unique identifier carrying for the call request receiving according to call request receiver module 401 obtains user health archives;
Terminal deciding module 403, determines for the user health archives that obtain according to health account acquisition module 402 terminal of attending a banquet that user calls out;
Module 404 is set up in communication, for setting up the communication contact of the definite terminal of attending a banquet of checkout equipment and terminal deciding module 403, so that operator attendance provides health service by the terminal of attending a banquet of determining to user.
Wherein, include according to the user health data of time sequencing storage in user health archives, user health data comprise: one or both in the detection data of checkout equipment and the diagnostic data of operator attendance;
Terminal deciding module 403 comprises:
Extraction unit 4031, for extracting nearest user health data from user health archives;
Judging unit 4032, for judging whether the user health data that extraction unit 4031 extracts exist user's diagnosis information;
Terminal determining unit 4033, if there is user's diagnosis information for judging unit 4032 judgements, determines according to user's diagnosis information the terminal of attending a banquet that user calls out;
Wherein, user's diagnosis information specifically comprises: one or more in medical operator attendance information, medical section office's information and user's data of physiological index.
Refer to Fig. 6, terminal determining unit 4033, specifically comprises:
First determines subelement 4033a, for the terminal of attending a banquet of calling out for user according to the terminal of attending a banquet corresponding to the definite medical operator attendance of medical operator attendance information;
And/or second determines subelement 4033b, for the terminal of attending a banquet of determining that according to medical section office information the terminal of attending a banquet corresponding to medical section office called out for user;
And/or the 3rd determines subelement 4033c, for determine medical section office according to user's data of physiological index, then determine according to medical section office the terminal of attending a banquet that the terminal of attending a banquet corresponding to medical section office called out for user.
Refer to Fig. 7, extraction unit 4031 if the user health data of also extracting for judging unit 4032 judgements do not exist user's diagnosis information, extracts upper user health data from user health archives;
Judging unit 4032, also judges for continuing whether the upper user health data that extraction unit 4031 extracts exist user's diagnosis information.
Call center also comprises:
Sending module 405, for sending to user's unique identifier definite terminal of attending a banquet, so that the terminal of attending a banquet is obtained user health archives according to user's unique identifier.
In sum, the call center that the present embodiment four provides, by obtain corresponding user health archives according to user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, having solved cannot be that user accurately selects the problem of suitable operator attendance, reaches the attend a banquet object of terminal of automatic selection.
Embodiment five
Refer to Fig. 8, its structural representation ，Gai health center that shows a kind of health center can be applied in health services system as shown in figure 11.The health center that the embodiment of the present invention provides can comprise:
Detect data reception module 501, the detection data and the user's unique identifier that for receiving checkout equipment, send;
Detect data memory module 502, for the detection data of checkout equipment being stored in to user health archives as user health data according to user's unique identifier;
Wherein, user health archives and user's unique identifier have been set up one-to-one relationship in advance, and in user health archives, include according to the user health data of time sequencing storage.
Health center also comprises:
The first request receiving module 503, the request of obtaining user health archives sending for receipt of call center, obtains in the request of health account and carries user's unique identifier;
The first feedback module 504, for according to user's unique identifier, user health archives being fed back to call center, so that call center determines according to user health archives the terminal of attending a banquet that user calls out.
Health center also comprises:
The second request receiving module 505, the request of obtaining user health archives sending for receiving the terminal of attending a banquet, obtains in the request of user health archives and carries user's unique identifier;
The second feedback module 506, for according to user's unique identifier, user health archives being fed back to the terminal of attending a banquet, so that operator attendance provides health service according to user health archives to user.
Health center also comprises:
Diagnostic data receiver module 507, for receiving diagnostic data and user's unique identifier of the operator attendance of the terminal transmission of attending a banquet;
Diagnostic data memory module 508, for being stored in user health archives using the diagnostic data of operator attendance as user health data according to user's unique identifier.
Health center also comprises:
The 3rd request receiving module 509, for receiving the request of the inquiring user health account of checkout equipment transmission, carries user's unique identifier in the request of inquiring user health account;
The 3rd feedback module 510, for feeding back to checkout equipment according to user's unique identifier by user health archives.
In sum, the health center that the present embodiment five provides, by setting up one for each user for storing the user health archives that detect data and medical data, and foundation has the one-to-one relationship of user's unique identifier and user health archives, to outside, provide the service of user health document query, reach the object of unified management user health archives simultaneously.
Embodiment six
Refer to Fig. 9, it shows a kind of checkout equipment, and the health service that this checkout equipment can be applied to as shown in figure 11 provides in system.The checkout equipment that the embodiment of the present invention provides can comprise:
Call request module 601, for send call request to call center, carries user's unique identifier in call request.
This checkout equipment also comprises:
Detect data upload module 602, for sending and detect data and user's unique identifier to health center, so that health center is stored in detection data in user health archives as user health data according to user's unique identifier.
This checkout equipment also comprises:
The first request module 603, for send the request of inquiring user health account to health center, carries user's unique identifier in the request of inquiring user health account;
The first receiver module 604, for receiving health center according to the user health archives of unique identifier feedback.
In sum, the checkout equipment that the present embodiment provides, during by calling, send user's unique identifier, so that call center obtains corresponding user health archives by user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, solved and cannot, automatically for user accurately selects the problem of suitable operator attendance, reach the object of simplifying user's operation.
Embodiment seven
Refer to Figure 10, it shows a kind of terminal of attending a banquet, and the health service that this terminal of attending a banquet can be applied to as shown in figure 11 provides in system.The terminal of attending a banquet that the embodiment of the present invention provides can comprise:
Sign receiver module 701, the user's unique identifier sending for receipt of call center;
The second request module 702, for send the request of inquiring user health account to health center, carries user's unique identifier in the request of inquiring user health account;
The second receiver module 703, for receiving health center according to the user health archives of unique identifier feedback.
The terminal of attending a banquet also comprises:
Medical data upload module 704, for send medical data and user's unique identifier of operator attendance to health center, so that health center is stored in user health archives as user health data according to user's unique identifier data of going to a doctor.
In sum, the terminal of attending a banquet that the present embodiment seven provides, by obtain user health archives from health center according to user's unique identifier, having solved operator attendance cannot, with reference to the problem of user's in the past historical archives, reach and allow operator attendance to provide accurately, have more the object of diagnostic message targetedly to user when medical.
Embodiment eight
Refer to Figure 11, it shows a kind of system pie graph of health services system, and this health services system can comprise: 40, health center, checkout equipment 60, call center 50 and the terminal 70 of attending a banquet;
Checkout equipment 60, the call request for the 40 transmission users to call center, carries user's unique identifier in call request;
Call center 40, sends the request of obtaining user health archives for receiving the call request ，Bing Xiang health center 50 that user sends by checkout equipment 60, obtains in the request of user health archives and carries user's unique identifier;
Health center 50, the request of obtaining user health archives sending for receipt of call center 40, and according to user's unique identifier, user health archives are fed back to call center 40, wherein, described user health archives and described user's unique identifier have been set up one-to-one relationship in advance;
Call center 40, also for determining according to the user health archives of health center's 50 feedbacks the terminal 70 of attending a banquet that user calls out, and sets up the communication contact of checkout equipment 60 and the terminal 70 of attending a banquet, so that operator attendance provides health service by the terminal 70 of attending a banquet to user.
In user health archives, include the user health data according to time sequencing storage, user health data comprise: one or more in the medical data of medical institutions of the detection data of checkout equipment 60, the diagnostic data of operator attendance and user;
Call center 40, specifically for extract nearest user health data from user health archives, judges in the user health data that extraction unit extracts whether have user's diagnosis information;
If there is user's diagnosis information ，Ze call center 40, for the terminal 70 of attending a banquet of determining that according to user's diagnosis information user calls out;
If there is no user's diagnosis information ，Ze call center 40, for extract user health data from user health archives, and continues to judge in upper user health data of extracting whether have user's diagnosis information.
Wherein, user's diagnosis information specifically comprises: one or more in medical operator attendance information, medical section office's information and user's data of physiological index.
Call center 40, specifically for the attend a banquet terminal 70 of terminal 70 for user's calling of attending a banquet of determining that according to medical operator attendance information medical operator attendance is corresponding;
And/or, according to medical section office information, determine the terminal 70 of attending a banquet that the terminal 70 of attending a banquet corresponding to medical section office called out for user;
And/or, according to user's data of physiological index, determine medical section office, then determine according to medical section office the terminal 70 of attending a banquet that the terminal 70 of attending a banquet corresponding to medical section office called out for user.
Call center 40 is also for user's unique identifier is sent to the terminal 70 of attending a banquet, so that the terminal 70 of attending a banquet is obtained user health archives according to user's unique identifier;
The terminal 70 of attending a banquet, the user's unique identifier sending for receipt of call center 40;
The terminal 70 of attending a banquet, also for 50 sending the request of obtaining user health archives to health center, obtains in the request of user health archives and carries user's unique identifier;
Health center 50, the request of obtaining user health archives also sending for receiving the terminal 70 of attending a banquet, and according to user's unique identifier, user health archives are fed back to the terminal 70 of attending a banquet;
The terminal 70 of attending a banquet, also for receiving health center 50 according to the user health archives of unique identifier feedback.
The terminal 70 of attending a banquet, also for 50 medical data and the user's unique identifiers that send operator attendances to health center;
Health center 50, is also stored in user health shelves for the data of going to a doctor according to user's unique identifier as user health data.
Checkout equipment 60, also for to health center, 50 transmissions detect data and user's unique identifier;
Health center 50, also for being stored in user health archives using detection data as user health data according to user's unique identifier.
Checkout equipment 60, also for 50 sending the request obtain user health archives to health center, obtains in the request of user health archives and carries user's unique identifier;
Health center 50, the request of obtaining user health archives also sending for receiving checkout equipment 60, and according to user's unique identifier, user health archives are fed back to checkout equipment 60
Checkout equipment 60, also for receiving health center 50 according to the user health archives of unique identifier feedback.
In sum, the health service that the present embodiment eight provides provides system, first, by setting up one for each user for storing the health account that detects data and medical data, and foundation has the one-to-one relationship of user's unique identifier and user health archives, to outside, provide the service of user health document query, reach the object of unified management user health archives simultaneously; Secondly, by obtain corresponding user health archives from health center according to user's unique identifier, and determine according to user health archives the terminal of attending a banquet that user calls out, having solved cannot be that user accurately selects the problem of suitable operator attendance, reaches the attend a banquet object of terminal of automatic selection; In addition, by sending user's unique identifier to the terminal of attending a banquet, to attend a banquet, terminal is obtained health account according to user's unique identifier from health center, having solved operator attendance cannot, with reference to the problem of user's in the past historical archives, reach and allow operator attendance to provide accurately, have more the object of diagnostic message targetedly to user when medical.
It should be noted that: the call center that above-described embodiment provides, health center, checkout equipment and attend a banquet terminal when health service is provided, only the division with above-mentioned each functional module is illustrated, in practical application, can above-mentioned functions be distributed and by different functional modules, completed as required, the internal structure of the equipment of being about to is divided into different functional modules, to complete all or part of function described above.In addition, the call center that above-described embodiment provides and health service supplying method embodiment belong to same design, the health center that above-described embodiment provides and health account management method embodiment belong to same design, and its specific implementation process refers to embodiment of the method, repeats no more here.
The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.
One of ordinary skill in the art will appreciate that all or part of step that realizes above-described embodiment can complete by hardware, also can come the hardware that instruction is relevant to complete by program, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium of mentioning can be read-only memory, disk or CD etc.
The foregoing is only preferred embodiment of the present invention, in order to limit the present invention, within the spirit and principles in the present invention not all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (17)
1. a health service supplying method, is characterized in that, described method comprises:
Receive the call request that user sends by checkout equipment, in described call request, carry user's unique identifier;
According to described user's unique identifier, obtain corresponding user health archives, and determine according to described user health archives the terminal of attending a banquet that user calls out;
Set up described checkout equipment with described in the attend a banquet communication contact of terminal so that operator attendance provides health service by the described terminal of attending a banquet to described user.
2. health service supplying method according to claim 1, it is characterized in that, in described user health archives, include the user health data according to time sequencing storage, described user health data comprise: one or more in the medical data of medical institutions of the diagnostic data of the detection data of described checkout equipment, described operator attendance and described user;
Describedly according to described user health archives, determine the terminal of attending a banquet that user calls out, specifically comprise:
From described user health archives, extract nearest user health data, in the described user health data that judgement is extracted, whether have user's diagnosis information;
If there is user's diagnosis information, according to described user's diagnosis information, determine the terminal of attending a banquet that user calls out;
Wherein, described user's diagnosis information specifically comprises: one or more in medical operator attendance information, medical section office's information and user's data of physiological index.
3. health service supplying method according to claim 2, is characterized in that, describedly according to described user's diagnosis information, determines the terminal of attending a banquet that user calls out, and specifically comprises:
According to described medical operator attendance information, determine the attend a banquet terminal of terminal for user's calling of attending a banquet that described medical operator attendance is corresponding;
And/or, according to described medical section office information, determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to described medical section office called out for user;
And/or, according to described user's data of physiological index, determine medical section office, then determine according to described medical section office the terminal of attending a banquet that the terminal of attending a banquet corresponding to described medical section office called out for user.
4. health service supplying method according to claim 2, is characterized in that, described method also comprises:
If there is not user's diagnosis information in the described user health data of extracting, from described user health archives, extract upper user health data, and continue to judge in described upper user health data of extracting whether have user's diagnosis information.
5. health service supplying method according to claim 1, is characterized in that, described according to described user health archives, determine the terminal of attending a banquet that user calls out after, described method also comprises:
The terminal of attending a banquet described in described user's unique identifier is sent to, so as described in the terminal of attending a banquet according to described user's unique identifier, obtain described user health archives.
6.Yi Zhong call center, is characterized in that, described call center comprises:
Call request receiver module, the call request sending by checkout equipment for receiving user, carries user's unique identifier in described call request;
Health account acquisition module, the user's unique identifier carrying for the call request receiving according to described call request receiver module obtains user health archives;
Terminal deciding module, determines for the user health archives that obtain according to described health account acquisition module the terminal of attending a banquet that user calls out;
Module is set up in communication, for setting up the communication contact of the definite terminal of attending a banquet of described checkout equipment and described terminal deciding module, so that operator attendance provides health service by the described terminal of attending a banquet to described user.
7. call center according to claim 6, it is characterized in that, in user health archives, include the user health data according to time sequencing storage, described user health data comprise: one or more in the medical data of medical institutions of the diagnostic data of the detection data of described checkout equipment, described operator attendance and described user;
Described terminal deciding module comprises:
Extraction unit, for extracting nearest user health data from described user health archives;
Judging unit, for judging whether the described user health data that described extraction unit extracts exist user's diagnosis information;
Terminal determining unit, if there is user's diagnosis information for described judging unit judgement, determines according to described user's diagnosis information the terminal of attending a banquet that user calls out;
Wherein, described user's diagnosis information specifically comprises: one or more in medical operator attendance information, medical section office's information and user's data of physiological index.
8. call center according to claim 7, is characterized in that, described terminal determining unit, specifically comprises:
First determines subelement, for the attend a banquet terminal of terminal for user's calling of attending a banquet of determining that according to described medical operator attendance information described medical operator attendance is corresponding;
And/or second determines subelement, for the terminal of attending a banquet of determining that according to described medical section office information the terminal of attending a banquet corresponding to described medical section office called out for user;
And/or the 3rd determines subelement, for determine medical section office according to described user's data of physiological index, then determine according to described medical section office the terminal of attending a banquet that the terminal of attending a banquet corresponding to described medical section office called out for user.
9. call center according to claim 7, is characterized in that,
Described extraction unit if the described user health data of also extracting for described judging unit judgement do not exist user's diagnosis information, extracts upper user health data from described user health archives;
Described judging unit, also judges for continuing whether the upper user health data that described extraction unit extracts exist user's diagnosis information.
10. call center according to claim 6, is characterized in that, described call center also comprises:
Sending module, for the terminal of attending a banquet described in described user's unique identifier is sent to so that described in the terminal of attending a banquet according to described user's unique identifier, obtain described user health archives.
11. 1 kinds of health service provide system, it is characterized in that, described system comprises: checkout equipment, call center, health center and the terminal of attending a banquet;
Described checkout equipment, the call request for sending user to described call center, carries user's unique identifier in described call request;
Described call center, the call request sending by described checkout equipment for receiving described user, and send the request of obtaining described user health archives to described health center, described in obtain in the request of user health archives and carry user's unique identifier;
Described health center, the request of obtaining user health archives sending for receipt of call center, and according to described user's unique identifier, described user health archives are fed back to described call center, wherein, described user health archives and described user's unique identifier have been set up one-to-one relationship in advance;
Described call center, also for determining according to the user health archives of described health center feedback the terminal of attending a banquet that user calls out, and set up described checkout equipment with described in the attend a banquet communication contact of terminal so that operator attendance provides health service by the described terminal of attending a banquet to described user.
12. health service according to claim 11 provide system, it is characterized in that, in described user health archives, include the user health data according to time sequencing storage, described user health data comprise: one or more in the medical data of medical institutions of the diagnostic data of the detection data of described checkout equipment, described operator attendance and described user;
Described call center, specifically for extract nearest user health data from described user health archives, judges in the described user health data that described extraction unit extracts whether have user's diagnosis information;
If there is user's diagnosis information, described call center, for determining according to described user's diagnosis information the terminal of attending a banquet that user calls out;
If there is no user's diagnosis information, whether described call center, for extracting user health data from described user health archives, and there is user's diagnosis information in upper user health data that continue to extract described in judgement;
Wherein, described user's diagnosis information specifically comprises: one or more in medical operator attendance information, medical section office's information and user's data of physiological index.
13. health service according to claim 12 provide system, it is characterized in that,
Described call center, specifically for the attend a banquet terminal of terminal for user's calling of attending a banquet of determining that according to described medical operator attendance information described medical operator attendance is corresponding;
And/or, according to described medical section office information, determine the terminal of attending a banquet that the terminal of attending a banquet corresponding to described medical section office called out for user;
And/or, according to described user's data of physiological index, determine medical section office, then determine according to described medical section office the terminal of attending a banquet that the terminal of attending a banquet corresponding to described medical section office called out for user.
14. health service according to claim 11 provide system, it is characterized in that,
Described call center is also for the terminal of attending a banquet described in described user's unique identifier is sent to;
The described terminal of attending a banquet, the user's unique identifier sending for receiving described call center;
The described terminal of attending a banquet, also for send the request of obtaining user health archives to described health center, described in obtain in the request of user health archives and carry described user's unique identifier;
Described health center, the request of obtaining user health archives also sending for the terminal of attending a banquet described in receiving, and the terminal of attending a banquet described in described user health archives being fed back to according to described user's unique identifier;
The described terminal of attending a banquet, also for receiving described health center according to the user health archives of described unique identifier feedback.
15. health service according to claim 14 provide system, it is characterized in that,
The described terminal of attending a banquet, also for sending medical data and user's unique identifier of operator attendance to described health center;
Described health center, also for being stored in user health shelves using described medical data as user health data according to described user's unique identifier.
16. health service according to claim 11 provide system, it is characterized in that,
Described checkout equipment, also for sending and detect data and user's unique identifier to described health center;
Described health center, also for being stored in user health archives using described detection data as user health data according to described user's unique identifier.
17. health service according to claim 16 provide system, it is characterized in that,
Described checkout equipment, also for send the request of obtaining user health archives to described health center, described in obtain in the request of user health archives and carry described user's unique identifier;
Described health center, the request of obtaining user health archives also sending for receiving checkout equipment, and according to described user's unique identifier, described user health archives are fed back to described checkout equipment
Described checkout equipment, also for receiving described health center according to the user health archives of described unique identifier feedback.
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| CN201210229687.7A CN103532997B (en) | 2012-07-04 | 2012-07-04 | health service providing method, call centre and system |
| PCT/CN2013/072005 WO2014005433A1 (en) | 2012-07-04 | 2013-02-28 | Health service providing method, call centre and system |
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| CN201210229687.7A CN103532997B (en) | 2012-07-04 | 2012-07-04 | health service providing method, call centre and system |
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| WO2014005433A1 (en) | 2014-01-09 |
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