CN112635052A - Adjustable medical health information management and consultation service system - Google Patents
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- G16H50/00—ICT specially adapted for medical diagnosis, medical simulation or medical data mining; ICT specially adapted for detecting, monitoring or modelling epidemics or pandemics
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Abstract
An adjustable medical health information management and consultation service system relates to the technical field of health consultation, and comprises a health management consultation terminal and a background server, wherein the health management consultation terminal comprises an identity recognition module, a collection recognition module, a filing/gear shifting module, a health consultation module, a display module and a wireless communication module, the collection recognition module corresponds to a temporary user, and a registered user is divided into a primary collection unit, a high-grade collection unit and a recognition unit, the primary collection unit comprises a character collection unit, the high-grade collection unit comprises a character collection unit, a voice collection unit and a picture collection unit, the filing/gear shifting module comprises a filing unit and a gear shifting unit, the health consultation module comprises an intelligent consultation unit and an artificial consultation unit, the background server comprises a storage module, and the service system has various consultation modes, the experience of the user is improved, and the manual consultation mode can effectively carry out interactive communication, so that more accurate judgment is made.
Description
Technical Field
The invention relates to the technical field of health consultation, in particular to an adjustable service system for medical health information management consultation.
Background
With the development of the network technology and the arrival of the era of big data analysis, users can easily consult health problems with a health consultation system through a network path, generally only relevant health parameter data needs to be input into the health consultation system, the system gives suggested health opinions to the users through data comparison and analysis, and the users can fully know the health problems.
With the progress of computer technology, people can be connected with the Internet almost at any time and any place, so the invention provides an adjustable service system for medical health information management and consultation.
Disclosure of Invention
Aiming at the defects in the prior art, the invention aims to provide an adjustable service system for medical health information management and consultation, which has various consultation modes, improves the experience of users, can effectively perform interactive communication in a manual consultation mode so as to make more accurate judgment, and has the following specific scheme:
an adjustable medical health information management and consultation service system comprises a health management and consultation terminal and a background server, wherein the health management and consultation terminal comprises an identity recognition module, an acquisition and recognition module, a profiling/gear shifting module, a health consultation module, a display module and a wireless communication module, and the wireless communication module is used for being in wireless communication connection with the background server;
the identity recognition module is used for recognizing the identity of the user and distinguishing a temporary user and a registered user;
the acquisition and identification module corresponds to a temporary user and a registered user and is divided into a primary acquisition unit, an advanced acquisition unit and an identification unit, the primary acquisition unit comprises a character acquisition unit, the advanced acquisition unit comprises a character acquisition unit, a voice acquisition unit and a picture acquisition unit, the primary acquisition unit and the advanced acquisition unit are used for acquiring health consultation contents of the user and outputting the health consultation contents to the identification unit, and the identification unit identifies the health consultation contents to obtain corresponding health consultation text information and outputs the health consultation text information to the gear building/shifting module;
the file establishing/transferring module is used for establishing or updating the file of the user in the health management consultation terminal and comprises a file establishing unit and a file transferring unit, wherein the file establishing unit is used for carrying out the primary file establishment on the temporary user according to the health consultation text information, and the file transferring unit is used for carrying out the secondary file updating on the registered user according to the health consultation text information;
the health consultation module comprises an intelligent consultation unit and an artificial consultation unit, the intelligent consultation unit is arranged corresponding to the character acquisition unit, a health information management database is preset in the intelligent consultation unit and comprises a plurality of key words and health solutions corresponding to the key words, the intelligent consultation unit inputs the health consultation content into the health information management database, target key words in the health consultation content are determined and obtained, corresponding target health solutions are obtained according to the target key words, the intelligent consultation unit outputs the target health solutions to the display module, the artificial consultation unit is arranged corresponding to the voice acquisition unit and the picture acquisition unit, and an expert service end and a wireless voice communication device are preset in the artificial consultation unit, the manual consultation unit inputs the health consultation content into the expert service terminal and performs voice communication with an expert through the wireless voice communication device, and the manual consultation unit outputs a feedback text suggestion of the expert service terminal to the display module;
the background server comprises a storage module, and the background server is used for backing up the files, the keywords and the target health solutions in the filing/gear shifting module in the storage module.
Further, the identity identification module comprises an image identification unit, an IC card identification unit and a personal information identification unit.
Furthermore, the health consultation content corresponds to the text acquisition unit, the voice acquisition unit and the picture acquisition unit and comprises text input content, voice input content and picture uploading content.
Further, the background server comprises a data statistics module, the data statistics module is used for counting the sending times of each keyword sent by the health management consultation terminal, acquiring a target keyword corresponding to the highest sending time as an active keyword, and transmitting an active keyword display instruction to the health consultation module, after the health consultation module receives the active keyword display instruction, the active keyword display instruction is output to the display module, and the display module displays the active keyword, so that when a user clicks the active keyword on the display module, the health consultation module calls a corresponding active health solution from the health information management database and outputs the corresponding active health solution to the display module.
Furthermore, the expert service terminals are at least provided with two, a distribution module is arranged between the expert service terminals and connected with the display module, the distribution module is used for acquiring a current idle and online expert list, screening out a corresponding expert service terminal list based on historical consultation records and inquiry records of experts, and transmitting an expert service terminal list display instruction to the health consultation module, after the health consultation module receives the expert service terminal list display instruction, the expert service terminal list display instruction is output to the display module, and the display module displays the expert service terminal list, so that a user clicks the expert service terminal list on the display module to independently select one of the experts.
Furthermore, after the user selects an expert through the display module, the wireless voice communication device is wirelessly connected with the corresponding expert server to perform voice interaction.
Furthermore, the filing unit and the gear shifting unit are connected with the display module, and a health condition collection table is formed on the display module by the filing unit and the gear shifting unit.
Compared with the prior art, the invention has the following beneficial effects:
the service system adopts a mode of combining a computer and a human, a user consults a health management consultation terminal, a temporary user inputs text health consultation content through a primary acquisition unit, a registered user inputs text, voice or picture health consultation content through a high-grade acquisition unit, an identification unit identifies the input health consultation content to obtain health consultation text information, the temporary user is profiled and the registered user is profiled, then an intelligent consultation unit in a health consultation module intelligently extracts the text health consultation content, target keywords are searched in a health information management database to obtain corresponding target health solutions, the target health solutions are displayed on a display module, and a human consultation unit in the health consultation module transmits the voice or picture health consultation content to a selected expert service terminal, and the wireless voice communication device is used for voice communication with the expert, and the feedback text of the expert after consultation is finished can be displayed on the display module for the user to refer to. In conclusion, the service system has various consultation modes, different consultation modes can be selected according to different requirements of the user, the experience feeling of the user is improved, and the manual consultation mode can effectively carry out interactive communication, so that more accurate judgment can be made.
Drawings
Fig. 1 is an overall schematic diagram of an embodiment of the present invention.
FIG. 2 is a schematic connection diagram showing a specific structure of an acquisition identification module according to the present invention;
fig. 3 is a connection diagram showing a specific structure of the health advice module according to the present invention.
Detailed Description
The present invention will be described in further detail with reference to examples and drawings, but the present invention is not limited to these examples.
As shown in fig. 1, an adjustable medical health information management and consultation service system comprises a health management consultation terminal and a background server, wherein the health management consultation terminal can be a conventional autonomous terminal and can be used in a touch mode or a handheld terminal device, the background server can be a monitoring computer, the application scene of the consultation service system can be a hospital or a physical examination organization, in the embodiment, the application scene of the consultation service system is a hospital, the health management consultation terminal is arranged in a hospital service hall and is convenient for a user to use, and the background server is arranged in a monitoring room of the hospital.
Health management consultation terminal includes identity identification module, gather identification module, build the file/transfer the file module, health consultation module, display module and wireless communication module, wherein, wireless communication module is used for with backend server wireless communication connection, specific wireless communication mode is decided by wireless communication module's kind, for example, wireless communication module is wiFi module or 4G module, so, also correspond in the backend server and be provided with wiFi module or 4G module, same wiFi network is connected to two wiFi modules, or when same 4G network is connected to two 4G modules, realize health management consultation terminal and backend server's wireless communication connection.
Because the user group who goes to the hospital to see a doctor is not a fixed group, some are first-time doctors, some are multiple times of doctors, the identity identification module is used for identifying the identity of the user and distinguishing temporary users and registered users, in the embodiment, the temporary users are temporary users who receive the doctor IC card after first arriving at the hospital but have not yet registered, and the registered users are old users who see the doctor in the hospital and have already registered. The identity recognition module comprises an image recognition unit, an IC card recognition unit and a personal information recognition unit, wherein the image recognition unit can adopt a camera to shoot a face picture of a user in real time, confirm the identity through facial features and compare the face picture with facial information stored in the health management consultation terminal; the IC card identification unit can adopt a conventional card reading device, confirms the identity by reading the IC card carried by the user and compares the identity with the IC card information stored in the health management consultation terminal; the personal information identification unit can adopt a conventional digital panel, and a user inputs personal information such as an identity card number, a mobile phone number or other certifiable identity on the digital panel, compares the personal information with the personal information of the user stored in the health management consultation terminal and confirms the identity. After the three identity identification modes are used for identity confirmation, whether the user using the health management consultation terminal is a temporary user or a registered user is distinguished.
As shown in fig. 2, after the user identity is identified by the identity identification module, the temporary user and the registered user corresponding to the identification module are divided into a primary acquisition unit, an advanced acquisition unit and an identification unit, the temporary user can only use the primary acquisition unit, temporary user information is collected in a text mode, and then the temporary user determines whether to become the registered user. The registered user uses the advanced acquisition unit to realize health consultation by adopting various modes. The primary acquisition unit comprises a character acquisition unit, and the advanced acquisition unit comprises a character acquisition unit, a voice acquisition unit and a picture acquisition unit. The character acquisition unit can be set as a touch area integrated on the health management consultation terminal, so that a user can conveniently write by hand or simulate typing on a keyboard, the voice acquisition unit can be set as acquisition equipment such as a microphone integrated on the health management consultation terminal, if the picture acquisition unit is a hardware unit, a small scanner can be adopted, and if the picture acquisition unit is a software unit, an uploading software unit based on a Bluetooth function can be adopted. Through the three acquisition modes, the primary acquisition unit and the advanced acquisition unit are used for acquiring health consultation contents of a user, the health consultation contents correspond to the text acquisition unit, the voice acquisition unit and the picture acquisition unit and comprise text input contents, voice input contents and picture uploading contents, the text input contents can be contents of diseases, medicines, medical subjects, diagnostic examination items and the like, the user organizes texts by himself, the voice input contents are the consultation contents about medical health dictated by the user, the picture uploading contents can be diagnostic reports issued for medical units and photos about body parts of the user, and the health condition can be conveniently and truly seen.
The primary acquisition unit and the advanced acquisition unit acquire health consultation contents of a user and then output the health consultation contents to the identification unit, the identification unit is a conventional software unit and can identify characters, voice and pictures, and the three health consultation contents are uniformly converted into text information which is convenient to check and record. Therefore, the identification unit identifies the health consultation content to obtain corresponding health consultation text information, and outputs the health consultation text information to the profiling/gear shifting module. The file establishing/transferring module is a conventional software module and is used for establishing or updating the file of the user in the health management consultation terminal and comprises a file establishing unit and a file transferring unit, wherein the file establishing unit is used for performing initial file establishment on the temporary user according to the health consultation text information, and the file transferring unit is used for performing secondary file updating on the registered user according to the health consultation text information. The system comprises a filing unit, a file shifting unit, a display module, a display panel of a health management consultation terminal, wherein the filing unit and the file shifting unit form health condition collection tables on the display module, and the temporary user and the registered user have different information amounts stored in the health management consultation terminal, so that the two health condition collection tables have different perfection degrees. The file shifting unit automatically fills blank information on the health condition collection table according to the health consultation text information corresponding to the registered user, and can automatically replace the previous information according to the latest health consultation text information, so that perfection and optimization are realized.
And after the user completes the file creation or the file shifting, the health consultation module performs service. As shown in fig. 3, the health consultation module includes an intelligent consultation unit and an artificial consultation unit, the intelligent consultation unit is disposed corresponding to the text acquisition unit, a health information management database is preset in the intelligent consultation unit, the health information management database includes a plurality of keywords and health solutions corresponding to the keywords, the intelligent consultation unit inputs the text health consultation content into the health information management database, determines a target keyword in the health consultation content, and obtains a corresponding target health solution according to the target keyword, and the intelligent consultation unit outputs the target health solution to the display module.
In this embodiment, the intelligent consulting unit is a conventional algorithm unit, and extracts entities, relationships, and attributes in the information acquired by the character acquisition unit based on an algorithm to generate keywords, for example, when a user inputs a section of speech through the character acquisition unit, the intelligent consulting unit extracts a plurality of keywords related to medical health in the section of speech, compares the plurality of keywords with keywords in the health information management database to confirm matched keywords, and finally selects a health solution corresponding to the keywords. Keywords, for example: neurasthenia, muscle soreness, high blood pressure, high blood lipids, high cholesterol, high uric acid, etc., health solutions, such as: the health solution for hypertension is: eating less salt, controlling weight, exercising three to five times a week for more than half an hour each time, stopping smoking and giving up alcohol.
The manual consultation unit is arranged corresponding to the voice acquisition unit and the picture acquisition unit, an expert service end and a wireless voice communication device are preset in the manual consultation unit, the manual consultation unit inputs the voice and picture health consultation contents into the expert service end and carries out voice communication with an expert through the wireless voice communication device, and the manual consultation unit outputs feedback text suggestions of the expert service end to the display module. The communication mode has the highest efficiency, in the embodiment, the health management consultation terminal can adopt a payment mode for the manual consultation unit, after the user selects the high-grade acquisition unit, the display module can pop up a payment option, in addition, the use duration after each payment can be set, and the condition that a single user occupies the working time of an expert for a long time is avoided.
The background server comprises a storage module and a data statistics module, the storage module can adopt a memory, the background server is used for backing up the files, the keywords and the target health solutions in the file building/shifting module in the storage module for backup, and the data are stored in the background server in the monitoring room, so that the data loss is avoided. The data statistics module is used for counting the sending times of all keywords sent by the health management consultation terminal, obtaining a target keyword corresponding to the highest sending time, wherein the target keyword is an active keyword, transmitting an active keyword display instruction to the health consultation module, outputting the active keyword display instruction to the display module after the health consultation module receives the active keyword display instruction, and displaying the active keyword by the display module, so that when a user clicks the active keyword on the display module, the health consultation module calls a corresponding active health solution from the health information management database and outputs the solution to the display module. When some users with weak language organization ability are difficult to input health consultation contents, the users can make a selection by watching active keywords on the display module, so that the time is saved.
The expert service terminals are at least provided with two, a distribution module is arranged between the expert service terminals, the distribution module adopts a conventional software module based on an algorithm and is connected with the display module, the distribution module is used for obtaining a current idle and online expert list, screening out a corresponding expert service terminal list based on historical consultation records and inquiry records of experts and transmitting an expert service terminal list display instruction to the health consultation module, after the health consultation module receives the expert service terminal list display instruction, the expert service terminal list display instruction is output to the display module, and the display module displays the expert service terminal list, so that a user clicks the expert service terminal list on the display module to independently select one of the experts. After the user selects the expert through the display module, the wireless voice communication device is in wireless connection with the corresponding expert server to perform voice interaction. And at the same time of voice interaction, the expert can watch the picture uploading content uploaded by the user in the picture acquisition unit on the expert service terminal, so that health consultation is carried out.
In this embodiment, the allocation module may classify the experts in advance according to criteria such as departments, working years, and the like of the experts, and may perform a star rating according to the evaluation of the user on the experts, and display the star rating of each expert for the user to refer to when the home service end list is displayed on the display module.
The above description is only a preferred embodiment of the present invention, and the protection scope of the present invention is not limited to the above embodiments, and all technical solutions belonging to the idea of the present invention belong to the protection scope of the present invention. It should be noted that modifications and embellishments within the scope of the invention may occur to those skilled in the art without departing from the principle of the invention, and are considered to be within the scope of the invention.
Claims (7)
1. An adjustable medical health information management and consultation service system is characterized by comprising a health management consultation terminal and a background server, wherein the health management consultation terminal comprises an identity recognition module, an acquisition recognition module, a filing/profile-adjusting module, a health consultation module, a display module and a wireless communication module, and the wireless communication module is used for being in wireless communication connection with the background server;
the identity recognition module is used for recognizing the identity of the user and distinguishing a temporary user and a registered user;
the acquisition and identification module corresponds to a temporary user and a registered user and is divided into a primary acquisition unit, an advanced acquisition unit and an identification unit, the primary acquisition unit comprises a character acquisition unit, the advanced acquisition unit comprises a character acquisition unit, a voice acquisition unit and a picture acquisition unit, the primary acquisition unit and the advanced acquisition unit are used for acquiring health consultation contents of the user and outputting the health consultation contents to the identification unit, and the identification unit identifies the health consultation contents to obtain corresponding health consultation text information and outputs the health consultation text information to the gear building/shifting module;
the file establishing/transferring module is used for establishing or updating the file of the user in the health management consultation terminal and comprises a file establishing unit and a file transferring unit, wherein the file establishing unit is used for carrying out the primary file establishment on the temporary user according to the health consultation text information, and the file transferring unit is used for carrying out the secondary file updating on the registered user according to the health consultation text information;
the health consultation module comprises an intelligent consultation unit and an artificial consultation unit, the intelligent consultation unit is arranged corresponding to the character acquisition unit, a health information management database is preset in the intelligent consultation unit and comprises a plurality of key words and health solutions corresponding to the key words, the intelligent consultation unit inputs the health consultation content into the health information management database, target key words in the health consultation content are determined and obtained, corresponding target health solutions are obtained according to the target key words, the intelligent consultation unit outputs the target health solutions to the display module, the artificial consultation unit is arranged corresponding to the voice acquisition unit and the picture acquisition unit, and an expert service end and a wireless voice communication device are preset in the artificial consultation unit, the manual consultation unit inputs the health consultation content into the expert service terminal and performs voice communication with an expert through the wireless voice communication device, and the manual consultation unit outputs a feedback text suggestion of the expert service terminal to the display module;
the background server comprises a storage module, and the background server is used for backing up the files, the keywords and the target health solutions in the filing/gear shifting module in the storage module.
2. The adjustable service system for medical health information management and consultation according to claim 1, wherein the identification module includes an image recognition unit, an IC card recognition unit, and a personal information recognition unit.
3. The adjustable medical health information management and consultation service system according to claim 2, wherein the health consultation content corresponds to the text acquisition unit, the voice acquisition unit and the picture acquisition unit and includes text input content, voice input content and picture upload content.
4. The adjustable medical health information management and consultation service system according to claim 1, wherein the background server includes a data statistics module, the data statistics module is configured to count the sending times of each keyword sent by the health management consultation terminal, obtain a target keyword corresponding to the highest sending time as an active keyword, and transmit an active keyword display instruction to the health consultation module, the health consultation module receives the active keyword display instruction and outputs the active keyword display instruction to the display module, the display module displays the active keyword, so that when a user clicks the active keyword on the display module, the health consultation module retrieves a corresponding active health solution from the health information management database, and output to the display module.
5. The adjustable service system for medical health information management consultation according to claim 1, it is characterized in that at least two expert servers are arranged, a distribution module is arranged between the expert servers, the distribution module is connected with the display module and is used for acquiring a current idle and online expert list, screening out a corresponding expert server list based on historical consultation records and inquiry records of experts, and transmits an expert server list display instruction to the health consultation module, after the health consultation module receives the expert server list display instruction, outputting the expert server list display instruction to the display module, wherein the display module displays the expert server list, so that the user clicks the expert server list on the display module to autonomously select one of the experts.
6. The adjustable service system for medical health information management and consultation according to claim 5, wherein after the user selects an expert through the display module, the wireless voice communication device is wirelessly connected with the corresponding expert server to perform voice interaction.
7. The adjustable service system for medical health information management and consultation according to claim 1, wherein the filing unit and the shifting unit are connected to the display module, and a health condition collection table is formed on the display module by the filing unit and the shifting unit.
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| CN113643827A (en) * | 2021-07-21 | 2021-11-12 | 上海河智文化传播有限公司 | Physical health service consultation platform based on Internet |
| CN113779228A (en) * | 2021-11-15 | 2021-12-10 | 北京明略昭辉科技有限公司 | Information processing method and device, electronic equipment and storage medium |
| CN115577088A (en) * | 2022-11-18 | 2023-01-06 | 深圳市优品文创科技有限公司 | Technical development consultation system for distributing chatting information |
| CN116884644A (en) * | 2023-07-14 | 2023-10-13 | 温州城市智慧健康有限公司 | Health consultation service acquisition system |
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| CN113779228A (en) * | 2021-11-15 | 2021-12-10 | 北京明略昭辉科技有限公司 | Information processing method and device, electronic equipment and storage medium |
| CN115577088A (en) * | 2022-11-18 | 2023-01-06 | 深圳市优品文创科技有限公司 | Technical development consultation system for distributing chatting information |
| CN115577088B (en) * | 2022-11-18 | 2023-11-03 | 易点生活电子商务有限公司 | Technology development consultation system for distributing chat information |
| CN116884644A (en) * | 2023-07-14 | 2023-10-13 | 温州城市智慧健康有限公司 | Health consultation service acquisition system |
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