CN103491564A - Self-diagnostic method and system of mobile terminal - Google Patents
Self-diagnostic method and system of mobile terminal Download PDFInfo
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- CN103491564A CN103491564A CN201310401364.6A CN201310401364A CN103491564A CN 103491564 A CN103491564 A CN 103491564A CN 201310401364 A CN201310401364 A CN 201310401364A CN 103491564 A CN103491564 A CN 103491564A
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Abstract
The invention discloses a self-diagnostic method and system of a mobile terminal. The method includes the following steps that a network server in which a mobile terminal firmware data list and an application software data list are preconfigured is constructed; types of exceptions which are generated in the operation process of the mobile terminal and unprocessed and relevant information corresponding to the exceptions are acquired; the network server is connected with the mobile terminal, the mobile terminal firmware data list and the application software data list are inquired according to the preset sequence, the types of the exceptions and/or the relevant information corresponding to the exceptions to determine whether the exceptions exist in the mobile terminal firmware data list or the application software data list, and then whether the exceptions exist in mobile terminal firmware or in application software is judged. The implementation mode is simple, the problem of software function exceptions of users can be completely solved, the kinds of the exceptions can be judged according the types of the exceptions generated in the operation process of the mobile terminal, and the method is more accurate compared with a method that only exceptions of functional points are described.
Description
Technical field
The present invention relates to the communication terminal technical field, more particularly, relate to a kind of method and system of mobile terminal autodiagnosis.
Background technology
At present, after mobile terminal device occurs that software function is abnormal, it is the problem of the firmware of mobile terminal device own that the user is difficult to distinguish, or the problem of application software, the user can attempt ining all sorts of ways and address this problem (as brush machine, update software version, installation safety management software etc.), causes the waste on time and efforts.
In the functional description of software upgrading, the general problem that just explanation solves abstractively, and in fact seem similar dysfunction, the reason of triggering may be different, concerning the user, may do upgrading but do not have effect.
In view of this, the present invention proposes following technical scheme.
Summary of the invention
The object of the invention is to overcome above-mentioned defect of the prior art, a kind of method of mobile terminal autodiagnosis is provided, and can accurately judge in the running of mobile terminal process what produce is the problem that the problem that causes of mobile terminal firmware or application software cause extremely.
For achieving the above object, technical scheme provided by the invention is as follows: a kind of method of mobile terminal autodiagnosis, and it comprises the following steps:
Build the webserver, be provided with the list of mobile terminal firmware data and application of software data list in the described webserver in advance;
Obtain that produce in the running of mobile terminal process and not processed abnormal type and be somebody's turn to do abnormal corresponding relevant information;
Connect the described webserver; go the list of enquiry mobile terminal firmware data and application of software data list by default order, abnormal type and/or abnormal corresponding relevant information, thereby be that the mobile terminal firmware occurs extremely or application software occurs abnormal to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement.
Furthermore, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence.
Furthermore, described application of software data list has characterized Exception Type and the download address of application software title, version number, existence.
Furthermore, described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.
Furthermore; describedly by default order, abnormal type and/or abnormal corresponding relevant information, go the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs abnormal or application software occurs that abnormal step specifically comprises to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement:
After connecting the described webserver, according to the keyword query mode, with abnormal typonym, go the list of enquiry mobile terminal firmware data, judge whether the firmware of the particular version of mobile terminal exists described abnormal;
If the firmware of the particular version of mobile terminal does not exist described abnormal, continue to go to inquire about the application of software data list according to the keyword query mode with abnormal typonym, application software title and version number, judge whether the particular version of application software exists described abnormal.
Furthermore, the described firmware that judges the particular version of mobile terminal also comprises after whether having described abnormal step:
If the firmware of the particular version of mobile terminal exists described abnormal, in the list of enquiry mobile terminal firmware data, whether there is new firmware to solve described abnormal;
If there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, show the download address of described firmware;
If there do not have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, return to information.
Furthermore, if there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, show that the step of the download address of described firmware specifically comprises:
If it is described abnormal to have confirmed that the firmware of the particular version of mobile terminal exists, from the firmware version of the up-to-date issue of mobile terminal firmware data list records, start to search, if find in abnormal type that this firmware version is corresponding not exist described abnormal, just the download address of this firmware version is returned to the user.
Furthermore, the described particular version that judges application software also comprises after whether having described abnormal step:
If the particular version of application software exists described abnormal, inquire about in the application of software data list whether to have new software version to solve described abnormal;
If there have new software version to solve in the application of software data list to be described abnormal, show the download address of described software version;
If there do not have new software version to solve in the application of software data list to be described abnormal, return to information.
Another object of the present invention is to overcome above-mentioned defect of the prior art, a kind of system of mobile terminal autodiagnosis is provided, it comprises:
The webserver, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;
Mobile terminal, described mobile terminal further comprises:
Acquisition module, for obtaining that the running of mobile terminal process produces and not processed abnormal type and being somebody's turn to do abnormal corresponding relevant information;
Link block, for the interconnection network server;
Abnormality diagnosis module; for by default order, abnormal type and/or abnormal corresponding relevant information, going the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs that abnormal or application software occurs extremely to determine whether the list of mobile terminal firmware data or application of software data list exist described judgement extremely.
Furthermore, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence; Described application of software data list has characterized Exception Type and the download address of application software title, version number, existence; Described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.
Compared with prior art, beneficial effect of the present invention is:
1, the present invention is by building a webserver that disposes the list of mobile terminal firmware data and application of software data list, that produce in getting the running of mobile terminal process and not processed abnormal type and should abnormal corresponding relevant information after by default order, abnormal type and/or abnormal corresponding relevant information are gone the list of enquiry mobile terminal firmware data and application of software data list, be that the mobile terminal firmware occurs abnormal or the application software appearance is abnormal to determine thereby whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement, its implementation is simple, can thoroughly solve the software function abnormal problem that the user encounters.
2, the present invention can judge by the abnormal type produced in the running of mobile terminal process it is which kind of dysfunction, and comparing is only that non-conformance description to function point is more accurate.
3, the present invention can navigate to mobile terminal firmware or the concrete version number of application software, provides the download address of corresponding upgrade software simultaneously, further helps the user thoroughly to address this problem.
The accompanying drawing explanation
Fig. 1 is the method flow diagram of the mobile terminal autodiagnosis that provides of the embodiment of the present invention one;
Fig. 2 is the method flow diagram of the mobile terminal autodiagnosis that provides of the embodiment of the present invention two;
Fig. 3 is the theory diagram of the system of the mobile terminal autodiagnosis that provides of the embodiment of the present invention three.
Embodiment
For the purpose, technical scheme and the advantage that make the embodiment of the present invention clearer, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making under the creative work prerequisite the every other embodiment obtained, belong to the scope of protection of the invention.
Embodiment mono-
Embodiments of the invention one provide a kind of method of mobile terminal autodiagnosis, below in conjunction with accompanying drawing, the present embodiment are elaborated.
Fig. 1 is the method flow diagram of the embodiment of the present invention one, please refer to Fig. 1, and the method for the embodiment of the present invention comprises the following steps:
S101, the structure webserver, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;
S102, obtain that produce in the running of mobile terminal process and not processed abnormal type and should abnormal corresponding relevant information;
S103, connect the described webserver; go the list of enquiry mobile terminal firmware data and application of software data list by default order, abnormal type and/or abnormal corresponding relevant information, thereby be that the mobile terminal firmware occurs extremely or application software occurs abnormal to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement.
Implementation of the present invention is simple, can thoroughly solve the software function abnormal problem that the user encounters, and can judge by the abnormal type produced in the running of mobile terminal process it is which kind of dysfunction, and comparing is only that non-conformance description to function point is more accurate.
Embodiment bis-
Embodiments of the invention two provide a kind of method of mobile terminal autodiagnosis, are the improvement of carrying out on the basis of embodiment mono-.The mobile phone of below take based on the Android system describes as example.
Fig. 2 is the method flow diagram of the embodiment of the present invention two, please refer to Fig. 2, and the method for the embodiment of the present invention comprises the following steps:
S201, the structure webserver, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;
In the present embodiment, the webserver provides the query function of mobile terminal firmware and application software, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence, described application of software data list has characterized Exception Type and the download address of application software title, version number, existence, as following table one and table two have schematically been listed the storage organization that this mobile terminal firmware data list and application of software data list characterize:
Table one:
Table two:
| The application software title | Version number | The Exception Type existed | Download address |
| The UC browser | 9.2.3 | NumberFormatException | http://..... |
| The KuGoo music | 5.6.1 | NoSuchMethodException | http://..... |
S202, obtain that produce in the mobile phone running and not processed abnormal type (Exception) and should abnormal corresponding relevant information;
In the Android system, all application programs are untreated extremely finally all can be delivered in system services layer, can add therein the processing capacity abnormal to these;
In the present embodiment, described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.Wherein, abnormal type is the encode Exception Type.
S203, connect the described webserver.
S204, according to the keyword query mode, with abnormal typonym, go the list of enquiry mobile terminal firmware data.
Whether S205, the firmware that judges the particular version of mobile terminal exist described abnormal, described abnormal if the firmware of the particular version of mobile terminal exists, and perform step S206, otherwise perform step 209.
In S206, the list of enquiry mobile terminal firmware data, whether there is new firmware to solve described abnormal, if there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, perform step S207, otherwise execution step S208.
S207, show the download address of described firmware;
In the present embodiment, the concrete steps of step S207 are: if it is described abnormal to have confirmed that the firmware of the particular version of mobile terminal exists, from the firmware version of the up-to-date issue of mobile terminal firmware data list records, start to search, if find in abnormal type that this firmware version is corresponding not exist described abnormal, just the download address of this firmware version is returned to the user.
For example, if confirm that " NumberFormatException " is that the millet mobile phone causes itself extremely, from the version of the up-to-date issue of this mobile phone, start to search, in this example, just from " MIUI-JLB21.2 ", start to search, find in its Exception Type not had " NumberFormatException ", therefore just think that this version is operable, just returns to the user to the download address of this version.
S208, return to information, inform the reason that the user is abnormal, the solution do not had at present.
S209, according to the keyword query mode, with abnormal typonym, application software title and version number, go to inquire about the application of software data list.
Whether S210, the particular version that judges application software exist described abnormal, described abnormal if the particular version of application software exists, and perform step S211, otherwise carry out S214.
In S211, the list of inquiry application of software data, whether there is new software version to solve described abnormal, if there have new software version to solve in the application of software data list to be described abnormal, perform step S212, otherwise execution step S213.
S212, show the download address of described software version;
In the present embodiment, the concrete steps of step S212 also can be similar with step S207, do not repeat them here.
S213, return to information, inform the reason that the user is abnormal, the solution do not had at present.
S214, return to information, inform the reason that the user is abnormal, the solution do not had at present.
The present invention can accurately judge problem or the mobile problem of establishing terminal firmware that software function is application software extremely, and then navigate to mobile terminal firmware or the concrete version number of application software of establishing, provide the download address of corresponding upgrade software simultaneously, help the user thoroughly to address this problem.
This it should be noted that, this mobile terminal can also be panel computer, human-computer interaction terminal or other mobile terminal devices, and non-enforcement is limited.
One of ordinary skill in the art will appreciate that all or part of step realized in above-described embodiment method is to come the hardware that instruction is relevant to complete by program, described program can be in being stored in a computer read/write memory medium, described storage medium, as ROM/RAM, disk, CD etc.
Embodiment tri-
Embodiments of the invention three provide a kind of system of mobile terminal autodiagnosis, and as shown in Figure 3, it comprises:
The webserver 31, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;
In the present embodiment, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence; Described application of software data list has characterized Exception Type and the download address of application software title, version number, existence; Described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.
The specific works principle of abnormality diagnosis module 323 is as follows: at first according to the keyword query mode, with abnormal typonym, go the list of enquiry mobile terminal firmware data, whether the firmware that judges the particular version of mobile terminal exists described abnormal, if the firmware of the particular version of mobile terminal exists described abnormal, in the list of enquiry mobile terminal firmware data, whether there is new firmware to solve described abnormal, if there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, show the download address of described firmware, otherwise return to information, if the firmware of the particular version of mobile terminal does not exist described abnormal, continue according to the keyword query mode with abnormal typonym, application software title and version number go to inquire about the application of software data list, whether the particular version that judges application software exists described abnormal, if the particular version of application software exists described abnormal, inquire about in the application of software data list whether to have new software version to solve described abnormal, if there have new software version to solve in the application of software data list to be described abnormal, the download address that shows described software version, otherwise return to information.
It should be noted that, the system of a kind of mobile terminal autodiagnosis that above-described embodiment provides, only the division with above-mentioned each functional module is illustrated, in practical application, can above-mentioned functions be distributed and completed by different functional modules as required, the internal structure of the system of being about to is divided into different functional modules, to complete all or part of function described above.
Above-described embodiment is preferably execution mode of the present invention; but embodiments of the present invention are not restricted to the described embodiments; other any do not deviate from change, the modification done under Spirit Essence of the present invention and principle, substitutes, combination, simplify; all should be equivalent substitute mode, within being included in protection scope of the present invention.
Claims (10)
1. the method for a mobile terminal autodiagnosis, is characterized in that, the method comprises the following steps:
Build the webserver, be provided with the list of mobile terminal firmware data and application of software data list in the described webserver in advance;
Obtain that produce in the running of mobile terminal process and not processed abnormal type and be somebody's turn to do abnormal corresponding relevant information;
Connect the described webserver; go the list of enquiry mobile terminal firmware data and application of software data list by default order, abnormal type and/or abnormal corresponding relevant information, thereby be that the mobile terminal firmware occurs extremely or application software occurs abnormal to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement.
2. the method for mobile terminal autodiagnosis according to claim 1, is characterized in that, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence.
3. the method for mobile terminal autodiagnosis according to claim 2, is characterized in that, described application of software data list has characterized Exception Type and the download address of application software title, version number, existence.
4. the method for mobile terminal autodiagnosis according to claim 3, is characterized in that, described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.
5. the method for mobile terminal autodiagnosis according to claim 4; it is characterized in that; describedly by default order, abnormal type and/or abnormal corresponding relevant information, go the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs abnormal or application software occurs that abnormal step specifically comprises to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement:
After connecting the described webserver, according to the keyword query mode, with abnormal typonym, go the list of enquiry mobile terminal firmware data, judge whether the firmware of the particular version of mobile terminal exists described abnormal;
If the firmware of the particular version of mobile terminal does not exist described abnormal, continue to go to inquire about the application of software data list according to the keyword query mode with abnormal typonym, application software title and version number, judge whether the particular version of application software exists described abnormal.
6. the method for mobile terminal autodiagnosis according to claim 5, is characterized in that, the described firmware that judges the particular version of mobile terminal also comprises after whether having described abnormal step:
If the firmware of the particular version of mobile terminal exists described abnormal, in the list of enquiry mobile terminal firmware data, whether there is new firmware to solve described abnormal;
If there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, show the download address of described firmware;
If there do not have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, return to information.
7. the method for mobile terminal autodiagnosis according to claim 6, is characterized in that, if there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, shows that the step of the download address of described firmware specifically comprises:
If it is described abnormal to have confirmed that the firmware of the particular version of mobile terminal exists, from the firmware version of the up-to-date issue of mobile terminal firmware data list records, start to search, if find in abnormal type that this firmware version is corresponding not exist described abnormal, just the download address of this firmware version is returned to the user.
8. the method for mobile terminal autodiagnosis according to claim 5, is characterized in that, the described particular version that judges application software also comprises after whether having described abnormal step:
If the particular version of application software exists described abnormal, inquire about in the application of software data list whether to have new software version to solve described abnormal;
If there have new software version to solve in the application of software data list to be described abnormal, show the download address of described software version;
If there do not have new software version to solve in the application of software data list to be described abnormal, return to information.
9. the system of a mobile terminal autodiagnosis, is characterized in that, this system comprises:
The webserver, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;
Mobile terminal, described mobile terminal further comprises:
Acquisition module, for obtaining that the running of mobile terminal process produces and not processed abnormal type and being somebody's turn to do abnormal corresponding relevant information;
Link block, for the interconnection network server;
Abnormality diagnosis module; for by default order, abnormal type and/or abnormal corresponding relevant information, going the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs that abnormal or application software occurs extremely to determine whether the list of mobile terminal firmware data or application of software data list exist described judgement extremely.
10. the system of mobile terminal autodiagnosis according to claim 9, is characterized in that, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence;
Described application of software data list has characterized Exception Type and the download address of application software title, version number, existence;
Described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.
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| CN107480983A (en) * | 2017-08-29 | 2017-12-15 | 马建山 | A kind of antitheft mobile phone payment system |
| CN109451003A (en) * | 2018-10-30 | 2019-03-08 | 深圳市亿晟科技有限公司 | A kind of method that advertisement machine solves system problem defect automatically |
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Address after: Changan town in Guangdong province Dongguan 523860 usha Beach Road No. 18 Patentee after: OPPO Guangdong Mobile Communications Co., Ltd. Address before: Changan town in Guangdong province Dongguan 523860 usha Beach Road No. 18 Patentee before: Guangdong Opel Mobile Communications Co., Ltd. |