CN103491564B - Self-diagnostic method and system of mobile terminal - Google Patents
Self-diagnostic method and system of mobile terminal Download PDFInfo
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- CN103491564B CN103491564B CN201310401364.6A CN201310401364A CN103491564B CN 103491564 B CN103491564 B CN 103491564B CN 201310401364 A CN201310401364 A CN 201310401364A CN 103491564 B CN103491564 B CN 103491564B
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Abstract
The invention discloses a self-diagnostic method and system of a mobile terminal. The method includes the following steps that a network server in which a mobile terminal firmware data list and an application software data list are preconfigured is constructed; types of exceptions which are generated in the operation process of the mobile terminal and unprocessed and relevant information corresponding to the exceptions are acquired; the network server is connected with the mobile terminal, the mobile terminal firmware data list and the application software data list are inquired according to the preset sequence, the types of the exceptions and/or the relevant information corresponding to the exceptions to determine whether the exceptions exist in the mobile terminal firmware data list or the application software data list, and then whether the exceptions exist in mobile terminal firmware or in application software is judged. The implementation mode is simple, the problem of software function exceptions of users can be completely solved, the kinds of the exceptions can be judged according the types of the exceptions generated in the operation process of the mobile terminal, and the method is more accurate compared with a method that only exceptions of functional points are described.
Description
Technical field
The present invention relates to communication terminal technology field, more specifically, it is to be related to a kind of side of mobile terminal autognostic
Method and system.
Background technology
At present, after software function exception in mobile terminal device, it is that mobile terminal device itself is solid that user is difficult to distinguish
The problem of part, or the problem of application software, user can attempt with various methods go to solve this problem (such as brush machine, update soft
Part version, installation safety management software etc.), cause the waste in time and efforts.
In the function of software upgrading describes, the problem that typically just abstractively illustrates to solve, and in practice it appears that phase
As dysfunction, may be different the reason triggering, for user, upgrading may have been done but not have effect.
In view of this, the present invention proposes technical scheme below.
Content of the invention
It is an object of the invention to overcoming drawbacks described above of the prior art, provide a kind of side of mobile terminal autognostic
Method, the exception producing during being accurately judged to running of mobile terminal is the problem or application that mobile terminal firmware causes
The problem that software causes.
For achieving the above object, the technical scheme that the present invention provides is as follows: a kind of method of mobile terminal autognostic, its
Comprise the following steps:
Build the webserver, be provided with mobile terminal firmware data list in the described webserver in advance and application is soft
Part data list；
Producing during obtaining running of mobile terminal and the not processed type of exception and this abnormal corresponding correlation
Information；
Connect the described webserver, go to look into by default order, abnormal type and/or abnormal corresponding relevant information
Ask mobile terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or application software
Data list whether there is described abnormal thus judging it is that exception in mobile terminal firmware or application software occurs extremely.
Furthermore, described mobile terminal firmware data list characterizes mobile terminal title, firmware version number, exists
Exception Type and download address.
Furthermore, described application of software data list characterizes application software title, version number, the exception class existing
Type and download address.
Furthermore, the corresponding relevant information of described exception includes mobile terminal title and firmware version number or application is soft
Part title and version number.
Furthermore, the described type by default order, abnormal and/or abnormal corresponding relevant information go inquiry to move
Dynamic terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or application of software data
List whether there is described abnormal thus judging it is that exception in mobile terminal firmware or abnormal step in application software
Specifically include:
After connecting the described webserver, enquiry mobile terminal is gone with abnormal typonym according to keyword query mode
Firmware data list, judges that the firmware of the particular version of mobile terminal whether there is described exception；
If there is not described exception in the firmware of the particular version of mobile terminal, continue according to keyword query mode with
The typonym of exception, application software title and version number go to inquire about application of software data list, judge the specific of application software
Version whether there is described exception.
Furthermore, after the firmware of the described particular version judging mobile terminal whether there is described abnormal step
Also include:
If there is described exception in the firmware of the particular version of mobile terminal, in enquiry mobile terminal firmware data list
New firmware whether is had to solve described exception；
If having new firmware to solve described exception in mobile terminal firmware data list, show under described firmware
Set address；
If not having new firmware to solve described exception in mobile terminal firmware data list, return information.
Furthermore, if having new firmware to solve described exception in mobile terminal firmware data list, show
The step of the download address of described firmware specifically includes:
If it have been confirmed that the firmware of the particular version of mobile terminal has described exception, then arrange from mobile terminal firmware data
Begin look in the firmware version of up-to-date issue of table record, if it find that not depositing in the corresponding abnormal type of this firmware version
In described exception, just the download address of this firmware version is returned to user.
Furthermore, the described particular version judging application software also wraps after whether there is described abnormal step
Include:
If the particular version of application software has described exception, whether have new in inquiry application of software data list
Software version solves described exception；
If there being new software version to solve described exception in application of software data list, show described software version
Download address；
If not having new software version to solve described exception in application of software data list, return information.
Another object of the present invention is to overcoming drawbacks described above of the prior art, provide a kind of mobile terminal autognostic
System, comprising:
The webserver, is provided with mobile terminal firmware data list and application software number in advance in the described webserver
According to list；
Mobile terminal, described mobile terminal further includes:
Acquisition module, type and this for exception that produce during obtaining running of mobile terminal and not processed are different
Often corresponding relevant information；
Link block, for connecting the webserver；
Abnormality diagnosis module, for being gone to inquire about by default order, abnormal type and/or abnormal corresponding relevant information
Mobile terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or application software number
Whether there is described abnormal according to list thus judging it is that exception in mobile terminal firmware or application software occurs extremely.
Furthermore, described mobile terminal firmware data list characterizes mobile terminal title, firmware version number, exists
Exception Type and download address；Described application of software data list characterizes application software title, version number, the exception existing
Type and download address；The corresponding relevant information of described exception includes mobile terminal title and firmware version number or application software name
Claim and version number.
Compared with prior art, the beneficial effects of the present invention is:
1st, the present invention passes through to build a net being configured with mobile terminal firmware data list and application of software data list
Network server, produce during the getting running of mobile terminal and not processed type of exception and this exception are corresponding
Enquiry mobile terminal firmware is removed by default order, abnormal type and/or abnormal corresponding relevant information after relevant information
Data list and application of software data list, to determine whether mobile terminal firmware data list or application of software data list deposit
Described abnormal thus judging it is that exception in mobile terminal firmware or application software occurs extremely, its implementation is simple,
The software function abnormal problem that user encounters can thoroughly be solved.
2nd, the present invention can judge it is which kind of function is different by the type of the exception of generation during running of mobile terminal
Often, compare the only non-conformance description to function point more accurate.
3rd, the present invention can navigate to mobile terminal firmware or the specific version number of application software, provide corresponding liter simultaneously
The download address of level software, helps user thoroughly to solve this problem further.
Brief description
Fig. 1 is the method flow diagram of the mobile terminal autognostic that the embodiment of the present invention one provides；
Fig. 2 is the method flow diagram of the mobile terminal autognostic that the embodiment of the present invention two provides；
Fig. 3 is the theory diagram of the system of mobile terminal autognostic that the embodiment of the present invention three provides.
Specific embodiment
Purpose, technical scheme and advantage for making the embodiment of the present invention are clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described it is clear that described embodiment is
The a part of embodiment of the present invention, rather than whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art
The every other embodiment being obtained under the premise of not making creative work, broadly falls into the scope of protection of the invention.
Embodiment one
Embodiments of the invention one provide a kind of method of mobile terminal autognostic, below in conjunction with the accompanying drawings to this enforcement
Example is described in detail.
Fig. 1 is the method flow diagram of the embodiment of the present invention one, refer to Fig. 1, and the method for the embodiment of the present invention includes following
Step:
S101, build the webserver, be provided with advance in the described webserver mobile terminal firmware data list and
Application of software data list；
S102, obtain running of mobile terminal during produce and the not processed type of exception and this is abnormal corresponding
Relevant information；
S103, the described webserver of connection, by default order, abnormal type and/or abnormal corresponding related letter
Breath goes enquiry mobile terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or to answer
Whether there is described abnormal with software data list thus judging it is that exception in mobile terminal firmware or application software occurs
Abnormal.
The implementation of the present invention is simple, can thoroughly solve the software function abnormal problem that user encounters, can pass through
The type of the exception producing during running of mobile terminal, to judge being which kind of dysfunction, is compared only different to function point
Often description is more accurate.
Embodiment two
Embodiments of the invention two provide a kind of method of mobile terminal autognostic, be the basis of embodiment one it
On the improvement that carries out.Illustrate below taking the mobile phone based on Android system as a example.
Fig. 2 is the method flow diagram of the embodiment of the present invention two, refer to Fig. 2, and the method for the embodiment of the present invention includes following
Step:
S201, build the webserver, be provided with advance in the described webserver mobile terminal firmware data list and
Application of software data list；
In the present embodiment, the webserver provides the query function of mobile terminal firmware and application software, described shifting
Dynamic terminal firmware data list characterizes mobile terminal title, firmware version number, the Exception Type existing and download address, described
Application of software data list characterizes application software title, version number, the Exception Type existing and download address, such as following table one He
Table two schematically lists the storage organization that this mobile terminal firmware data list and application of software data list characterize:
Table one:
Table two:
| Application software title | Version number | The Exception Type existing | Download address |
| Uc browser | 9.2.3 | numberformatexception | http://..... |
| KuGoo music | 5.6.1 | nosuchmethodexception | http://..... |
S202, obtain produce in the mobile phone running and not processed type (exception) of exception and this is different
Often corresponding relevant information；
In Android system, the untreated exception of all application programs finally all can be delivered in system services layer, can
To add the processing function abnormal to these wherein；
In the present embodiment, the corresponding relevant information of described exception includes mobile terminal title and firmware version number or application
Dbase and version number.Wherein, abnormal type is code Exception Type.
S203, the described webserver of connection.
S204, enquiry mobile terminal firmware data list is gone with abnormal typonym according to keyword query mode.
S205, judge mobile terminal particular version firmware whether there is described exception, if mobile terminal is specific
There is described exception in the firmware of version, then execution step s206, otherwise execution step 209.
New firmware whether is had to solve described exception in s206, enquiry mobile terminal firmware data list, if mobile
There is new firmware to solve described exception in terminal firmware data list, then execution step s207, otherwise execution step s208.
S207, the download address of the described firmware of display；
In the present embodiment, the concretely comprising the following steps of step s207: if it have been confirmed that the firmware of the particular version of mobile terminal
There is described exception, then begin look for from the firmware version of the up-to-date issue of mobile terminal firmware data list records, if
Find there is not described exception in the corresponding abnormal type of this firmware version, just the download address of this firmware version is returned to
User.
For example, if having been acknowledged that " numberformatexception " is that Semen setariae mobile phone leads in itself extremely,
Begin look for from the version of the up-to-date issue of this mobile phone, just begin look for from " miui-jlb21.2 " in this example, find that it is abnormal
Without " numberformatexception " in type, therefore it is considered as this version and can use, just this
The download address of individual version returns to user.
S208, return information, inform the reason user is abnormal, currently without good solution.
S209, according to keyword query mode with abnormal typonym, application software title and version number go inquiry should
Use software data list.
S210, judge application software particular version whether there is described exception, if the particular version of application software is deposited
In described exception, then execution step s211, otherwise execute s214.
New software version whether is had to solve described exception in s211, inquiry application of software data list, if application
There is new software version to solve described exception in software data list, then execution step s212, otherwise execution step s213.
S212, the download address of the described software version of display；
In the present embodiment, the concrete steps of step s212 can also be similar with step s207, will not be described here.
S213, return information, inform the reason user is abnormal, currently without good solution.
S214, return information, inform the reason user is abnormal, currently without good solution.
The present invention can be accurately judged to problem that software function is application software extremely or movement sets terminal firmware
Problem, and then navigate to movement and set terminal firmware or the specific version number of application software, provide corresponding upgrading software simultaneously
Download address, helps user thoroughly to solve this problem.
This is it should be noted that this mobile terminal can also be panel computer, human-computer interaction terminal or other mobile terminals
Equipment, non-enforcement is limited.
One of ordinary skill in the art will appreciate that it is permissible for realizing all or part of step in above-described embodiment method
Instruct related hardware to complete by program, described program can be stored in a computer read/write memory medium
In, described storage medium, such as rom/ram, disk, CD etc..
Embodiment three
Embodiments of the invention three provide a kind of system of mobile terminal autognostic, as shown in figure 3, comprising:
The webserver 31, is provided with mobile terminal firmware data list and application software in advance in the described webserver
Data list；
Mobile terminal 32, described mobile terminal further includes:
Acquisition module 321, for obtain exception that produce during running of mobile terminal and not processed type and
This abnormal corresponding relevant information；
Link block 322, for connecting the webserver；
Abnormality diagnosis module 323, for being gone by default order, abnormal type and/or abnormal corresponding relevant information
Enquiry mobile terminal firmware data list and application of software data list, soft to determine mobile terminal firmware data list or application
Part data list whether there is described abnormal thus judging it is that exception in mobile terminal firmware or application software occurs extremely.
In the present embodiment, described mobile terminal firmware data list characterizes mobile terminal title, firmware version number, deposits
Exception Type and download address；Described application of software data list characterize application software title, version number, exist different
Often type and download address；The corresponding relevant information of described exception includes mobile terminal title and firmware version number or application software
Title and version number.
The concrete operating principle of abnormality diagnosis module 323 is as follows: first according to keyword query mode with abnormal type
Title goes enquiry mobile terminal firmware data list, judges that the firmware of the particular version of mobile terminal whether there is described exception,
If the firmware of the particular version of mobile terminal has described exception, whether have new in enquiry mobile terminal firmware data list
Firmware solve described exception, if having new firmware to solve described exception in mobile terminal firmware data list, show
Show the download address of described firmware, otherwise return information；If the firmware of the particular version of mobile terminal does not exist described
Abnormal, then continue to go inquiry application according to keyword query mode with abnormal typonym, application software title and version number
Software data list, judges that the particular version of application software whether there is described exception, if the particular version of application software is deposited
In described exception, then new software version whether is had to solve described exception in inquiry application of software data list, if application
There is new software version to solve described exception in software data list, then show the download address of described software version, otherwise
Return information.
It should be noted that a kind of system of mobile terminal autognostic of above-described embodiment offer, only with above-mentioned each work(
The division of energy module is illustrated, and in practical application, can distribute above-mentioned functions by different functions as desired
Module completes, and the internal structure of system will be divided into different functional modules, described above all or part of to complete
Function.
Above-described embodiment is the present invention preferably embodiment, but embodiments of the present invention are not subject to above-described embodiment
Limit, other any spirit without departing from the present invention and the change made under principle, modification, replacement, combine, simplify,
All should be equivalent substitute mode, be included within protection scope of the present invention.
Claims (10)
1. a kind of method of mobile terminal autognostic is it is characterised in that the method comprises the following steps:
Build the webserver, in the described webserver, be provided with mobile terminal firmware data list and application software number in advance
According to list；
Producing during obtaining running of mobile terminal and the not processed type of exception and this abnormal corresponding relevant information；
Connect the described webserver, go inquiry to move by default order, abnormal type and/or abnormal corresponding relevant information
Dynamic terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or application of software data
List whether there is described abnormal thus judging it is that exception in mobile terminal firmware or application software occurs extremely.
2. the method for mobile terminal autognostic according to claim 1 is it is characterised in that described mobile terminal firmware number
Characterize mobile terminal title, firmware version number, the Exception Type existing and download address according to list.
3. the method for mobile terminal autognostic according to claim 2 is it is characterised in that described application of software data arranges
Table characterizes application software title, version number, the Exception Type existing and download address.
4. the method for mobile terminal autognostic according to claim 3 is it is characterised in that the corresponding correlation of described exception
Information includes mobile terminal title and firmware version number or application software title and version number.
5. mobile terminal autognostic according to claim 4 method it is characterised in that described by default order,
Abnormal type and/or abnormal corresponding relevant information remove enquiry mobile terminal firmware data list and application of software data row
Table, to determine that mobile terminal firmware data list or application of software data list whether there is described abnormal thus it is mobile for judging
Exception in terminal firmware or application software abnormal step and specifically includes:
After connecting the described webserver, enquiry mobile terminal firmware is gone with abnormal typonym according to keyword query mode
Data list, judges that the firmware of the particular version of mobile terminal whether there is described exception；
If the firmware of the particular version of mobile terminal does not have described exception, continue according to keyword query mode with exception
Typonym, application software title and version number go to inquire about application of software data list, judge the particular version of application software
With the presence or absence of described exception.
6. the method for mobile terminal autognostic according to claim 5 is it is characterised in that described judgement mobile terminal
The firmware of particular version also includes after whether there is described abnormal step:
If the firmware of the particular version of mobile terminal has described exception, in enquiry mobile terminal firmware data list whether
New firmware is had to solve described exception；
If having new firmware to solve described exception in mobile terminal firmware data list, show the download ground of described firmware
Location；
If not having new firmware to solve described exception in mobile terminal firmware data list, return information.
If 7. the method for mobile terminal autognostic according to claim 6 is it is characterised in that mobile terminal firmware number
According to there being new firmware to solve described exception in list, then show that the step of the download address of described firmware specifically includes:
If it have been confirmed that the firmware of the particular version of mobile terminal has described exception, then remember from mobile terminal firmware data list
Begin look for, if it find that there is not institute in the corresponding abnormal type of this firmware version in the firmware version of up-to-date issue of record
State exception, just the download address of this firmware version is returned to user.
8. the method for mobile terminal autognostic according to claim 5 is it is characterised in that described judgement application software
Particular version also includes after whether there is described abnormal step:
If the particular version of application software has described exception, in inquiry application of software data list, whether there is new software
Version solves described exception；
If there being new software version to solve described exception in application of software data list, show under described software version
Set address；
If not having new software version to solve described exception in application of software data list, return information.
9. a kind of system of mobile terminal autognostic is it is characterised in that this system includes:
The webserver, is provided with mobile terminal firmware data list and application of software data row in advance in the described webserver
Table；
Mobile terminal, described mobile terminal further includes:
Acquisition module, type and this exception for exception that produce during obtaining running of mobile terminal and not processed are right
The relevant information answered；
Link block, for connecting the webserver；
Abnormality diagnosis module, for going inquiry to move by default order, abnormal type and/or abnormal corresponding relevant information
Terminal firmware data list and application of software data list, to determine mobile terminal firmware data list or application of software data row
Table whether there is described abnormal thus judging it is that exception in mobile terminal firmware or application software occurs extremely.
10. the system of mobile terminal autognostic according to claim 9 is it is characterised in that described mobile terminal firmware
Data list characterizes mobile terminal title, firmware version number, the Exception Type existing and download address；
Described application of software data list characterizes application software title, version number, the Exception Type existing and download address；
The corresponding relevant information of described exception includes mobile terminal title and firmware version number or application software title and version number.
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| CN201310401364.6A CN103491564B (en) | 2013-09-05 | 2013-09-05 | Self-diagnostic method and system of mobile terminal |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310401364.6A CN103491564B (en) | 2013-09-05 | 2013-09-05 | Self-diagnostic method and system of mobile terminal |
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| CN103491564B true CN103491564B (en) | 2017-01-18 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104461786B (en) * | 2014-12-19 | 2018-07-13 | 上海斐讯数据通信技术有限公司 | The restoration methods of android system and the recovery system of android system |
| CN105573916B (en) * | 2016-01-29 | 2018-07-03 | 努比亚技术有限公司 | Fault detection method and mobile terminal |
| CN107480983B (en) * | 2017-08-29 | 2018-08-07 | 上海明心信息科技有限公司 | A kind of antitheft mobile phone payment system |
| CN109451003B (en) * | 2018-10-30 | 2021-08-03 | 深圳市亿晟科技有限公司 | Method for automatically solving system problem defects by advertisement player |
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| US7047448B2 (en) * | 2002-11-21 | 2006-05-16 | Bitfone Corporation | Software self-repair toolkit for electronic devices |
| CN101170455B (en) * | 2007-11-20 | 2010-12-29 | 中兴通讯股份有限公司 | Automatic reporting method and device for exception information |
| CN101452420B (en) * | 2008-12-30 | 2013-01-09 | 中兴通讯股份有限公司 | Embedded software abnormal monitoring and handling arrangement and method thereof |
| CN102855181B (en) * | 2011-07-01 | 2016-04-13 | 腾讯科技（深圳）有限公司 | Software repair and system |
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Address after: Changan town in Guangdong province Dongguan 523860 usha Beach Road No. 18 Patentee after: OPPO Guangdong Mobile Communications Co., Ltd. Address before: Changan town in Guangdong province Dongguan 523860 usha Beach Road No. 18 Patentee before: Guangdong Opel Mobile Communications Co., Ltd. |