CN103383683A - Optimization and management method of knowledge base in IT operation and maintenance system - Google Patents
Optimization and management method of knowledge base in IT operation and maintenance system Download PDFInfo
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- CN103383683A CN103383683A CN2012101310913A CN201210131091A CN103383683A CN 103383683 A CN103383683 A CN 103383683A CN 2012101310913 A CN2012101310913 A CN 2012101310913A CN 201210131091 A CN201210131091 A CN 201210131091A CN 103383683 A CN103383683 A CN 103383683A
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Abstract
The invention aims to provide an optimization and management method of a knowledge base in an IT operation and maintenance system, and virtually provides an edition environment which can be flexibly controlled, of the knowledge base in the IT operation and maintenance system, rather than a runtime environment of the IT operation and maintenance system. The method comprises the following steps: defining a rule by adopting a rule element form; defining a tag in a tag library; performing correlation on the rule and the tag, wherein the tag related to the rule is used for determining the modification limitation of a rule element; storing tags related to the rule and the rule element of the rule. The method is used to manage the knowledge base in the IT operation and maintenance system, so that not only is a more flexible, convenient and unified knowledge base management tool provided, but also modification actions in the knowledge base is regulated and coordinated to ensure that customized requirements of different people can be met only by modification of the knowledge base through the different people, and the modification among different people can be coordinated and coexisted.
Description
Technical field
The present invention relates to the implementation method of the IT O﹠M systematic knowledge library management in IT O﹠M field, particularly a kind of optimization.
Background technology
Along with the deep development of informatization, infosystem becomes the critical infrastructures that core business is processed day by day; In order to guarantee the normal operation of network, server, database IT resource, need to carry out high-quality maintenance to it; Rely on promptness, the accuracy requirement manually carry out can't having satisfied the way that infosystem is carried out elementary maintenance O﹠M; In order to improve the O﹠M quality, reduce O﹠M cost, IT O﹠M system arises at the historic moment, not only can in time produce alarm and notice to the O﹠M personnel when the infosystem appearance is abnormal, the O﹠M personnel, diagnose extremely positioning according to alarm, and can provide corresponding information management, realize the curing accumulation of O﹠M experience and efficiently reuse, the important references of automatic processing and systems organization, optimization can also be provided, become modern O﹠M service the most effective, also be most important activity bases; Knowledge base (its essence is rule base) has comprised a large amount of rules of interactions as one of core component of IT O﹠M system; Here should do the understanding of broad sense for the rule in IT O﹠M system knowledge base, comprised IT O﹠M system utilize knowledge base to the each side performance of infosystem monitor, analyze, judgement, report, and even the stage construction of processing, the reasoning standard of too many levels; The dirigibility of knowledge base, function upgrading, the expansion that rich, developability is directly connected to IT O﹠M system, and utilize usefulness; In the prior art, knowledge base is completed once formulation, use for a long time in IT O﹠M system, modification to rule often needs system is carried out the bottom modification, when knowledge base has larger upgrading or change, even rewrite, this has not only restricted upgrading, the development of IT O﹠M system, and restricted the popularization, multiplexing of IT O﹠M system, such as the upgrading of aforementioned knowledge base is replaced, such as personal settings between different user etc. are estimated in the reference for infosystem development plan purpose of design; Simultaneously, even for same system, different users of service is because the difference of O﹠M skill and technique or monitoring purpose, need to be to both regular modifying, to realize more flexible and efficient O﹠M, this just may disturb other user's use in existing system mutually, perhaps because system does not allow to revise the effective utilization that affects this user.
Summary of the invention
the object of the present invention is to provide a kind of implementation method of IT O﹠M systematic knowledge library management of optimization, its essence is the editing environment for the knowledge base that a kind of IT O﹠M system that can control flexibly is provided, but not the runtime environment of IT O﹠M system, adopt this method that the knowledge base of IT O﹠M system is managed, not only provide more flexible for the user, convenient, unified knowledge base management instrument, and standard is carried out in the rules modification behavior in knowledge base, coordinate, guaranteed that different personnel namely can satisfy separately customization needs to the modification of knowledge base, and the modification between different personnel can be coordinated, coexist.
For realizing purpose of the present invention, a kind of optimum management method of IT O﹠M system knowledge base is provided, comprise the steps:
The step that in knowledge base, rule is defined, adopt the form of regular key element that rule is defined, every rule comprises one or more regular key elements, the rule key element adopts pointer to define, each regular key element includes a pointer, one of this pointed or several parameter values for reasoning;
The step that in tag library, label is defined;
Rule is carried out related step with label, one or more labels and the one or more regular key element of composition rule are carried out related, on regular key element, the label of association will determine that the modification of this rule key element limits;
Associated label on rule and regular key element thereof is stored.
Adopt this mode that rule is defined, and on regular key element correlation tag, can determine regular key element is described by label, thereby can realize restriction to the modification that can be of rule, also just realized the modification restriction to rule, and guaranteed that the realization of restriction is flexible, abundant.
The present invention further scheme is: the optimum management method of described IT O﹠M system knowledge base also comprises:
To the query steps of knowledge base, can inquire about rule, the associated label of rule;
The step that the rule of inquiry gained is represented with the rule editing interface;
The step that the operation of regular key element is controlled is provided at the rule editing interface, and the operation that described editing interface provides is controlled according to label related on rule and is generated.
This scheme not only provides patterned rule displaying, editing interface, and the record on boundary interface and operation control all and generated according to label related on rule, and the operation that provides by the restriction editing interface is controlled the modification that has realized rule and limited.
The present invention further scheme is: label is defined and can write realization by label, also can comprise calling external function.
The present invention further scheme is: the optimum management method of described IT O﹠M system knowledge base also comprises: to the step that rules administrator defines, the defined function of this rules administrator can be called by the label definition, as external function.
The present invention further scheme is: described rule is carried out related step with label, comprise condition association, the condition association is with the related applicable elements of one or more regular key elements with one or more labels.Further, described condition association comprises that definition with rules administrator is as the applicable elements that one or more regular key elements are related with one or more labels.
Adopt this scheme, improved the flexibility ratio of label definition by the mode of function call, not only label can call external function or program realizes label function, and the function in label also can be called by external function or program, improved the multiplexing efficiency of code, reduced the overlapping development workload, and the rules administrator function is set, can optimize the management of label, meet the regular characteristics of IT operation management system.
The present invention further scheme is: described rule is defined also by the rule editing interface editing and stores.
The present invention further scheme is: described rule, label, rule are stored with the related employing indicating language between label, connect by demonstration, modify feature and user's editing interface of indicating language with rule.
Method of the present invention can realize by the mode that software, hardware or software combine with hardware, described software refers to be stored in the computing machine executable command set on various computer-readable mediums, the form that possesses the inventive method purpose can be software, hardware, firmware or other known form, described computing machine can be digital signal processor, ASIC, microprocessor or other disposal system, such as PC, notebook etc.
adopt as fully visible, adopt the implementation method of this IT O﹠M system convention library management, mode by label limits rules modification, thereby making independently, the editing environment of rule base is achieved, this not only makes the modification of rule become flexible, unified, and standard is carried out in the rule base act of revision, coordinate, guaranteed that different personnel namely can satisfy separately customization needs to the modification of rule base, and the modification between different personnel can be coordinated, coexist, the mode of employing label limits rule and can also conveniently adopt patterned user's editing interface that rule base is managed, not only make the modification of rule convenient, and by label, the generation of user's editing interface is controlled, be also that the modification that the keeper can carry out is exactly the modification that user's editing interface provides, well realized the purpose that restriction is revised.
Description of drawings
Examples of the present invention will be described by way of reference to the accompanying drawings, wherein:
Fig. 1 is the system schematic of a computing environment Network Based of the present invention;
Fig. 2 is the knowledge base management schematic diagram of one embodiment of the invention;
Fig. 3 is the data structure schematic diagram in the tag library of one embodiment of the invention;
Fig. 4 is the Sample Rules of one embodiment of the invention;
Fig. 5 is the example after Sample Rules correlation tag shown in Figure 4;
Fig. 6 is the example of the rule called of a label in Sample Rules shown in Figure 5;
Fig. 7 is the rule query examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Fig. 8 is the rule editing examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Fig. 9 is the label editing examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Figure 10 is the FB(flow block) that embodiment of the present invention label engine generates user's editing interface.
Embodiment
as shown in Figure 1, this network operations environment comprises two clients 101, 102, client and server 110, rule database 120, tag database 130 connects by network 140, client 101, 102 can realize by various arithmetic facilities, such as personal computer, notebook, or even such as the application of web etc., network 140 is to allow client 101, 102 with server 110 and database 120, 130 carry out the system of exchanges data, can be LAN (Local Area Network), wide area network, intercity net, internet etc., client 101, 102, server 120, database 120, 130 with being connected of network 140 can be wired, wireless, optical fiber etc. known schemes, database 120, 130 can adopt database, the realizations such as data list file, database 120, 130 also can be stored in server end, client or private database server are first-class, rule database 120 has comprised the knowledge base of IT operation management system, use for the IT operation management system and call to produce the reasoning conclusion, 130 of tag databases have been stored and have been used for carrying out related with the rule of rule database 120, thereby the label that restrictive rule is revised, the client user can be to rule database 120, record in tag database 130 creates, read, upgrading, the operations such as deletion, client is to database 120, 130 connection can be to utilize the editing application that is stored in client to realize, can be also to realize via server 110, such as the application service that the WEB service is set on server 110 and database is configured, adopt which kind of mode to carry out no matter be, client all includes the label engine, the label engine obtains the label definition with individual according to label related on label from tag library 130, and generate accordingly user's editing interface, thereby when generating user's editing interface, just limited according to label and can access the rule that represents, and provide which kind of operation to control to these rules.
As shown in Figure 2, the knowledge base management system of the present embodiment comprises that logically patterned user's editing interface 200, label engine 260, rules administrator define storehouse 210, rule database 220, tag database 230, inference engine 240, outer function library 250, by user's editing interface 200 can create, read, rule in change, deletion rule database, user's editing interface 200 also provides the label in tag library is created, reads, changes, deletes, and label is carried out related function with rule.In this example, in rules administrator definition storehouse 210 to rules administrator to the user according to role, working group, and other classification rights management of need to classifying, can include calling the record in rules administrator definition storehouse in the writing of label definition.Such as, a label that is associated with the secondary user's authority, can be combined with label that the authority of naive user is associated with another, thereby realize that the rule related with this label had such modification restriction: the modification authority of secondary user's can only be drawn a circle to approve on the modification permissions base of naive user.In like manner, label also can comprise the calling of the outer function of label or program, also can be called by external function or program, such as inference engine 240, outer function library 250 etc., to improve function and the effectiveness of label.
As shown in Figure 3, it is the data structure schematic diagram of the label in the tag library of the present embodiment, every strip label record has comprised VERBTYPE, VERBDATA, three fields of EFFECTS, VERBTYPE has shown tag types, VERBDATA has shown the tag modification data value in user's editing interface, and EFFECTS has indicated the label action.Such as, LOCK does not have data value, is used at user's editing interface, regular key element being locked; Such as INFER is used for carrying out a judgement, and return to judgment value; Such as USER is a tag types that freely defines.
as extremely shown in Figure 6 in Fig. 4: the example that is an alert rule, this rule comprised three entry DIRECTOR MAP FILE, when the entry of input is one of them, will input of character string, otherwise this rule will not be suitable for, Fig. 5 is the example to this rule correlation tag, two labels have been comprised, be respectively an INFER label and a SELECT label, wherein the SELECT label is that result according to the INFER label is suitable for as condition, only have in the time of STATE=CA, just be suitable for the SELECT label, wherein, the INFER label has called the RULE-X rule, the RULE-X rule is called by inference engine shown in Figure 2 240, rule RULE-X also can be substituted by an INFER label that includes same code, realize same effect, this method provides extra program capability, improved the multiplexing efficiency of existing program, reduced the workload of exploitation repeatedly to the code of said function.Rule shown in Figure 5 will determine whether specific output is applicable, and whether related label will equal CA according to STATE, and determine only to provide at user's editing interface the option of DIRECTOR and MAP.
Fig. 7 is the rule query examples of interfaces figure of user's editing interface of the present embodiment, this interface is for the rule of checking rule base, rule wherein can be selected to check further details, according to rule, user, user right and correlation tag thereof, determines whether certain rule can be modified, Fig. 8 is also user's editing interface exemplary plot of the present embodiment, this interface is to click specific rules to check the rule editing interface of further details in interface shown in Figure 7, rule herein is take rule shown in Figure 4 as example, herein, output string can be given more entry, be illustrated as, when entry is DIRECTOR and MAP, export, also comprised a TAG button in the interface, be used for definition and a related label to this rule, click this button, enter interface shown in Figure 9, here just shown and how to have defined a label, Fig. 9 is also the label editing examples of interfaces figure of user's editing interface of the present embodiment, this interface provides a user to define the mechanism of label, when when using the label that this interface defines, to cause this label to be stored in the mode that is associated with rule, this interface comprises a tag types and controls, can select the type of label by it, for example, select the INFER tag types, to cause the demonstration of variable name input frame, another input frame of specifying this conclusion how to derive is also shown simultaneously, the variable name input frame can be a text input frame, here just take rule shown in Figure 5 as example, key in STATE in the variable name input frame, simultaneously, statement is based on RULE-X in the derivation frame, this interface when label SELECT is set in like manner, in case use after interface shown in Figure 9 completes definition to label, this label just is stored in the definition of rule shown in Figure 8, when again opening this regular the time in Fig. 8 interface, this label just will play a role, that is to say, if STATE equals CA, user's editing interface will only provide DIRECTOR and MAP option, otherwise, all show.
As shown in figure 10, be the FB(flow block) that the label engine generates user's editing interface, after program start, at first label related on rule is searched, and to the label expression formula is carried out or calculated to each label, and corresponding generation, revise user interface, and so forth, until handle whole labels, certainly, not that each label is revised the interface, such as the INFER label, it only produces a result, and this result is used for controlling the modification at interface by another label.
Claims (8)
1.IT the optimum management method of O﹠M system knowledge base is characterized in that: comprise the steps:
The step that in knowledge base, rule is defined, adopt the form of regular key element that rule is defined, every rule comprises one or more regular key elements, the rule key element adopts pointer to define, each regular key element includes a pointer, one of this pointed or several parameter values for reasoning;
The step that in tag library, label is defined;
Rule is carried out related step with label, one or more labels and the one or more regular key element of composition rule are carried out related, on regular key element, the label of association will determine that the modification of this rule key element limits;
Associated label on rule and regular key element thereof is stored.
2. the optimum management method of IT O﹠M system knowledge base according to claim 1, it is characterized in that: the method also comprises the steps:
To the query steps of knowledge base, can inquire about rule, the associated label of rule;
The step that the rule of inquiry gained is represented with the rule editing interface;
The step that the operation of regular key element is controlled is provided at the rule editing interface, and the operation that described editing interface provides is controlled according to label related on rule and is generated.
3. the optimum management method of described IT O﹠M system knowledge base according to claim 1 and 2 is characterized in that: described label is defined and can write realization by label, also can comprise calling external function.
4. the optimum management method of IT O﹠M system knowledge base according to claim 3, it is characterized in that: the method also comprises:
To the step that rules administrator defines, the defined function of this rules administrator can be called by the label definition, as external function.
5. the optimum management method of IT O﹠M system knowledge base according to claim 4, it is characterized in that: described with the rule carry out related step with label, the condition that comprises is related, and the condition association is with the related applicable elements of one or more regular key elements with one or more labels.
6. the optimum management method of IT O﹠M system knowledge base according to claim 5 is characterized in that: described condition association comprises that definition with rules administrator is as the applicable elements that one or more regular key elements are associated with one or more labels.
7. the optimum management method of IT O﹠M system knowledge base according to claim 3 is characterized in that: described rule is defined also by the rule editing interface editing and stores.
8. the optimum management method of IT O﹠M system knowledge base according to claim 3, it is characterized in that: described rule, label, rule are stored with the related employing indicating language between label, connect by demonstration, modify feature and user's editing interface of indicating language with rule.
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