CN103383684A - Modification and management system of knowledge base in IT operation and maintenance system - Google Patents
Modification and management system of knowledge base in IT operation and maintenance system Download PDFInfo
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Abstract
The invention provides a modification and management system of a knowledge base in an IT operation and maintenance system. The modification and management system comprises a processor (1) and a memory, and further comprises a rule device (2), a tag device (3), a user recording device (4) and a modification and management device (5), wherein the rule device (2) comprises a plurality of rule components; the tag device (3) comprises a plurality of tag members; the user recording device (4) comprises a plurality of user components; the modification and management device (5) comprises an interface control engine (6) and a user edition interface (7); the interface control engine (6) is used for controlling the user edition interface (7); the rule device (2), the tag device (3), the user recording device (4) and the modification and management device (5) are connected to the processor (1). The system is adopted to manage the knowledge base in the IT operation and maintenance system, so that a more flexible, convenient and unified knowledge base management tool is provided.
Description
Technical field
The present invention relates to IT O﹠M field, particularly a kind of modification management system of IT O﹠M system knowledge base.
Background technology
Along with the deep development of informatization, infosystem becomes the critical infrastructures that core business is processed day by day; In order to guarantee the normal operation of network, server, database IT resource, need to carry out high-quality maintenance to it; Rely on promptness, the accuracy requirement manually carry out can't having satisfied the way that infosystem is carried out elementary maintenance O﹠M; In order to improve the O﹠M quality, reduce O﹠M cost, IT O﹠M system arises at the historic moment, not only can in time produce alarm and notice to the O﹠M personnel when the infosystem appearance is abnormal, the O﹠M personnel, diagnose extremely positioning according to alarm, and can provide corresponding information management, realize the curing accumulation of O﹠M experience and efficiently reuse, the important references of automatic processing and systems organization, optimization can also be provided, become modern O﹠M service the most effective, also be most important activity bases; Knowledge base (its essence is rule base) has comprised a large amount of rules of interactions as one of core component of IT O﹠M system; Here should do the understanding of broad sense for the rule in IT O﹠M system knowledge base, comprised IT O﹠M system utilize knowledge base to the each side performance of infosystem monitor, analyze, judgement, report, and even the stage construction of processing, the reasoning standard of too many levels; The dirigibility of knowledge base, function upgrading, the expansion that rich, developability is directly connected to IT O﹠M system, and utilize usefulness; In the prior art, due to the modification management system that lacks knowledge base, knowledge base is completed once formulation, use for a long time in IT O﹠M system, modification to rule often needs system is carried out the bottom modification, when knowledge base has larger upgrading or change, even rewrite, this has not only restricted upgrading, the development of IT O﹠M system, and restricted the popularization, multiplexing of IT O﹠M system, such as the upgrading of aforementioned knowledge base is replaced, such as personal settings between different user etc. are estimated in the reference for infosystem development plan purpose of design; Simultaneously, even for same system, different users of service is because the difference of O﹠M skill and technique or monitoring purpose, need to be to both regular modifying, to realize more flexible and efficient O﹠M, this just may disturb other user's use in existing system mutually, perhaps because system does not allow to revise the effective utilization that affects this user.
Summary of the invention
The object of the present invention is to provide a kind of modification management system of IT O﹠M system knowledge base, realized the IT O﹠M system knowledge base management method of optimizing, adopt this system that the knowledge base of IT O﹠M system is managed, not only provide more flexible, convenient, unified knowledge base management instrument for the user, and standard, coordination are carried out in the rules modification behavior in knowledge base, guaranteed that different personnel namely can satisfy separately customization needs to the modification of knowledge base, and the modification between different personnel can be coordinated, coexist.
For realizing purpose of the present invention, the optimum management method of IT O﹠M system knowledge base of the present invention comprises the steps:
The step that in knowledge base, rule is defined, adopt the form of regular key element that rule is defined, every rule comprises one or more regular key elements, the rule key element adopts pointer to define, each regular key element includes a pointer, one of this pointed or several parameter values for reasoning;
The step that in tag library, label is defined;
Rule is carried out related step with label, one or more labels and the one or more regular key element of composition rule are carried out related, on regular key element, the label of association will determine that the modification of this rule key element limits;
Associated label on rule and regular key element thereof is stored.
Adopt this mode that rule is defined, and on regular key element correlation tag, can determine regular key element is described by label, thereby can realize restriction to the modification that can be of rule, also just realized the modification restriction to rule, and guaranteed that the realization of restriction is flexible, abundant.
Further: the optimum management method of IT O﹠M system knowledge base of the present invention also comprises:
To the query steps of knowledge base, can inquire about rule, the associated label of rule;
The step that the rule of inquiry gained is represented with the rule editing interface;
The step that the operation of regular key element is controlled is provided at the rule editing interface, and the operation that described editing interface provides is controlled according to label related on rule and is generated.
This scheme not only provides patterned rule displaying, editing interface, and the record on boundary interface and operation control all and generated according to label related on rule, and the operation that provides by the restriction editing interface is controlled the modification that has realized rule and limited.
Further scheme is: label is defined and can write realization by label, also can comprise calling external function.
Further scheme is: the optimum management method of described IT O﹠M system knowledge base also comprises: to the step that rules administrator defines, the defined function of this rules administrator can be called by the label definition, as external function.
Further scheme is: described rule is carried out related step with label, comprise condition association, the condition association is with the related applicable elements of one or more regular key elements with one or more labels.Further, described condition association comprises that definition with rules administrator is as the applicable elements that one or more regular key elements are related with one or more labels.
Adopt this scheme, improved the flexibility ratio of label definition by the mode of function call, not only label can call external function or program realizes label function, and the function in label also can be called by external function or program, improved the multiplexing efficiency of code, reduced the overlapping development workload, and the rules administrator function is set, can optimize the management of label, meet the regular characteristics of IT operation management system.
Further scheme is: described rule is defined also by the rule editing interface editing and stores.
Further scheme is: described rule, label, rule are stored with the related employing indicating language between label, connect by demonstration, modify feature and user's editing interface of indicating language with rule.
The invention discloses a kind of modification management system of IT O﹠M system knowledge base of the optimum management method that adopts aforementioned IT O﹠M system knowledge base, include processor, storer, also include regular device, label apparatus, user record device, revise management devices; The rule device includes some rule components, and rule components is assembled by one or more key elements unit, and each key element unit contains pointer, is connected with numeric storage unit by pointer; Label apparatus includes some label assemblies; The user record device includes some nests, and each nest includes user's marking device, and nest can be assembled with label assembly; Revise management devices and include interface control engine and user's editing interface, provide input interface on user's editing interface, the interface control engine is controlled user's editing interface; Rule device, label apparatus, user record device, modification management devices all are connected with processor; The key element unit of label assembly and rule components is associated, label assembly is connected with it key element unit limits the operation of revising management devices jointly, and the interface control engine is based on processor and with user's editing interface, regular device, label apparatus, user record device assembly and connection.
The modification management system of this IT O﹠M system knowledge base further scheme is: described regular device, label apparatus, user record device, modification management devices are all made by the mode of the executable instruction sequence of configuration process on storer.
The modification management system of this IT O﹠M system knowledge base further scheme is: the interface control engine is to be determined by regular device, label apparatus, user record device and annexation therebetween to the control of user's editing interface.
The modification management system of this IT O﹠M system knowledge base further scheme is: be provided with condition judgement device in described regular device, can determine being connected or disconnection between key element unit and label assembly by this condition judgement device.
The modification management system of this IT O﹠M system knowledge base further scheme is: described judgment means is related with nest, and this condition judgement device can determine being connected or disconnection between key element unit and label assembly according to nest.
The modification management system of this IT O﹠M system knowledge base further scheme is: the interface provides the input interface receive data by engine according to user's editing interface, and accordingly regular device, label apparatus is controlled.
The modification management system of this IT O﹠M system knowledge base further scheme is: going back the decorum on label apparatus has the external call interface, and label apparatus can utilize this interface interchange external unit or be called by external unit.
adopt as fully visible, adopt this system that the knowledge base of IT O﹠M system is managed, mode by label limits rules modification, thereby making independently, the editing environment of rule base is achieved, this not only makes the modification of rule become flexible, unified, and standard is carried out in the rule base act of revision, coordinate, guaranteed that different personnel namely can satisfy separately customization needs to the modification of rule base, and the modification between different personnel can be coordinated, coexist, the mode of employing label limits rule and can also conveniently adopt patterned user's editing interface that rule base is managed, not only make the modification of rule convenient, and by label, the generation of user's editing interface is controlled, be also that the modification that the keeper can carry out is exactly the modification that user's editing interface provides, well realized the purpose that restriction is revised.
Description of drawings
Examples of the present invention will be described by way of reference to the accompanying drawings, wherein:
Fig. 1 is the system schematic of a computing environment Network Based of the present invention;
Fig. 2 is the knowledge base management schematic diagram of one embodiment of the invention;
Fig. 3 is the data structure schematic diagram in the tag library of one embodiment of the invention;
Fig. 4 is the Sample Rules of one embodiment of the invention;
Fig. 5 is the example after Sample Rules correlation tag shown in Figure 4;
Fig. 6 is the example of the rule called of a label in Sample Rules shown in Figure 5;
Fig. 7 is the rule query examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Fig. 8 is the rule editing examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Fig. 9 is the label editing examples of interfaces figure of user's editing interface of the embodiment of the present invention;
Figure 10 is the FB(flow block) that embodiment of the present invention label engine generates user's editing interface;
Figure 11 is logical organization schematic diagram of the present invention.
Embodiment
As shown in figure 11, the modification management system of this IT O﹠M system knowledge base is by processor 1, storer, display device, bus unit 9, input media realization, and regular device 2, label apparatus 3, user record device 4, modification management devices 5 are all made by the mode of the executable instruction sequence of configuration process on storer; Rule device 2 includes some rule components, and rule components is assembled by one or more key elements unit, and each key element unit contains pointer, is connected with numeric storage unit by pointer; Label apparatus 3 includes some label assemblies; User record device 4 includes some nests, and each nest includes user's marking device, and nest can be assembled with label assembly; Revise management devices 5 and include interface control engine 6 and user's editing interface 7, provide input interface 8 on user's editing interface 7,6 pairs of user's editing interfaces 7 of interface control engine are controlled; Rule device 2, label apparatus 3, user record device 4, modification management devices 5 all are connected with processor 1; The key element unit of label assembly and rule components is associated, label assembly is connected with it key element unit limits the operation of revising management devices jointly, and interface control engine 6 is integral user's editing interface 7, regular device 2, label apparatus 3, user record device 4 assembly and connections based on processor.The control of 6 pairs of user's editing interfaces of interface control engine is to be determined by regular device 2, label apparatus 3, user record device 4 and annexation therebetween.Be provided with condition judgement device in described regular device 2, this judgment means is related with nest, and this condition judgement device can determine being connected or disconnection between key element unit and label assembly according to nest.Interface control engine 6 is according to user's editing interface 7 input interface that provides 8 receive datas, and accordingly regular device 2, label apparatus 3 controlled.Going back the decorum on label apparatus 3 has the external call interface, and label apparatus 3 can utilize this interface interchange external unit or be called by external unit.
The below is described further the IT O﹠M system knowledge base management method of the optimization that the modification management system of IT O﹠M system knowledge base of the present invention realizes, so that those skilled in the art better understand essence and the realization thereof of native system.
as shown in Figure 1, this network operations environment comprises two clients 101, 102, client and server 110, rule database 120, tag database 130 connects by network 140, client 101, 102 can realize by various arithmetic facilities, such as personal computer, notebook, or even such as the application of web etc., network 140 is to allow client 101, 102 with server 110 and database 120, 130 carry out the system of exchanges data, can be LAN (Local Area Network), wide area network, intercity net, internet etc., client 101, 102, server 120, database 120, 130 with being connected of network 140 can be wired, wireless, optical fiber etc. known schemes, database 120, 130 can adopt database, the realizations such as data list file, database 120, 130 also can be stored in server end, client or private database server are first-class, rule database 120 has comprised the knowledge base of IT operation management system, use for the IT operation management system and call to produce the reasoning conclusion, 130 of tag databases have been stored and have been used for carrying out related with the rule of rule database 120, thereby the label that restrictive rule is revised, the client user can be to rule database 120, record in tag database 130 creates, read, upgrading, the operations such as deletion, client is to database 120, 130 connection can be to utilize the editing application that is stored in client to realize, can be also to realize via server 110, such as the application service that the WEB service is set on server 110 and database is configured, adopt which kind of mode to carry out no matter be, client all includes the label engine, the label engine obtains the label definition with individual according to label related on label from tag library 130, and generate accordingly user's editing interface, thereby when generating user's editing interface, just limited according to label and can access the rule that represents, and provide which kind of operation to control to these rules.
As shown in Figure 2, the knowledge base management system of the present embodiment comprises that logically patterned user's editing interface 200, label engine 260, rules administrator define storehouse 210, rule database 220, tag database 230, inference engine 240, outer function library 250, by user's editing interface 200 can create, read, rule in change, deletion rule database, user's editing interface 200 also provides the label in tag library is created, reads, changes, deletes, and label is carried out related function with rule.In this example, in rules administrator definition storehouse 210 to rules administrator to the user according to role, working group, and other classification rights management of need to classifying, can include calling the record in rules administrator definition storehouse in the writing of label definition.Such as, a label that is associated with the secondary user's authority, can be combined with label that the authority of naive user is associated with another, thereby realize that the rule related with this label had such modification restriction: the modification authority of secondary user's can only be drawn a circle to approve on the modification permissions base of naive user.In like manner, label also can comprise the calling of the outer function of label or program, also can be called by external function or program, such as inference engine 240, outer function library 250 etc., to improve function and the effectiveness of label.
As shown in Figure 3, it is the data structure schematic diagram of the label in the tag library of the present embodiment, every strip label record has comprised VERBTYPE, VERBDATA, three fields of EFFECTS, VERBTYPE has shown tag types, VERBDATA has shown the tag modification data value in user's editing interface, and EFFECTS has indicated the label action.Such as, LOCK does not have data value, is used at user's editing interface, regular key element being locked; Such as INFER is used for carrying out a judgement, and return to judgment value; Such as USER is a tag types that freely defines.
as extremely shown in Figure 6 in Fig. 4: the example that is an alert rule, this rule comprised three entry DIRECTOR MAP FILE, when the entry of input is one of them, will input of character string, otherwise this rule will not be suitable for, Fig. 5 is the example to this rule correlation tag, two labels have been comprised, be respectively an INFER label and a SELECT label, wherein the SELECT label is that result according to the INFER label is suitable for as condition, only have in the time of STATE=CA, just be suitable for the SELECT label, wherein, the INFER label has called the RULE-X rule, the RULE-X rule is called by inference engine shown in Figure 2 240, rule RULE-X also can be substituted by an INFER label that includes same code, realize same effect, this method provides extra program capability, improved the multiplexing efficiency of existing program, reduced the workload of exploitation repeatedly to the code of said function.Rule shown in Figure 5 will determine whether specific output is applicable, and whether related label will equal CA according to STATE, and determine only to provide at user's editing interface the option of DIRECTOR and MAP.
Fig. 7 is the rule query examples of interfaces figure of user's editing interface of the present embodiment, this interface is for the rule of checking rule base, rule wherein can be selected to check further details, according to rule, user, user right and correlation tag thereof, determines whether certain rule can be modified, Fig. 8 is also user's editing interface exemplary plot of the present embodiment, this interface is to click specific rules to check the rule editing interface of further details in interface shown in Figure 7, rule herein is take rule shown in Figure 4 as example, herein, output string can be given more entry, be illustrated as, when entry is DIRECTOR and MAP, export, also comprised a TAG button in the interface, be used for definition and a related label to this rule, click this button, enter interface shown in Figure 9, here just shown and how to have defined a label, Fig. 9 is also the label editing examples of interfaces figure of user's editing interface of the present embodiment, this interface provides a user to define the mechanism of label, when when using the label that this interface defines, to cause this label to be stored in the mode that is associated with rule, this interface comprises a tag types and controls, can select the type of label by it, for example, select the INFER tag types, to cause the demonstration of variable name input frame, another input frame of specifying this conclusion how to derive is also shown simultaneously, the variable name input frame can be a text input frame, here just take rule shown in Figure 5 as example, key in STATE in the variable name input frame, simultaneously, statement is based on RULE-X in the derivation frame, this interface when label SELECT is set in like manner, in case use after interface shown in Figure 9 completes definition to label, this label just is stored in the definition of rule shown in Figure 8, when again opening this regular the time in Fig. 8 interface, this label just will play a role, that is to say, if STATE equals CA, user's editing interface will only provide DIRECTOR and MAP option, otherwise, all show.
As shown in figure 10, be the FB(flow block) that the label engine generates user's editing interface, after program start, at first label related on rule is searched, and to the label expression formula is carried out or calculated to each label, and corresponding generation, revise user interface, and so forth, until handle whole labels, certainly, not that each label is revised the interface, such as the INFER label, it only produces a result, and this result is used for controlling the modification at interface by another label.
Claims (7)
1.IT the modification management system of O﹠M system knowledge base, include processor (1), storer, it is characterized in that: this system also includes regular device (2), label apparatus (3), user record device (4), revises management devices (5); Rule device (2) includes some rule components, and rule components is assembled by one or more key elements unit, and each key element unit contains pointer, is connected with numeric storage unit by pointer; Label apparatus (3) includes some label assemblies; User record device (4) includes some nests, and each nest includes user's marking device, and nest can be assembled with label assembly; Revise management devices (5) and include interface control engine (6) and user's editing interface (7), provide input interface (8) on user's editing interface (7), interface control engine (6) is controlled user's editing interface (7); Rule device (2), label apparatus (3), user record device (4), modification management devices (5) all are connected with processor (1); The key element unit of label assembly and rule components is associated, label assembly is connected with it key element unit limits the operation of revising management devices jointly, and interface control engine (6) is based on processor and with user's editing interface (7), regular device (2), label apparatus (3), user record device (4) assembly and connection.
2. the modification management system of IT O﹠M system knowledge base according to claim 1 is characterized in that: described regular device (2), label apparatus (3), user record device (4), revise management devices (5) and all make by the mode of the executable instruction sequence of configuration process on storer.
3. the modification management system of IT O﹠M system knowledge base according to claim 1, it is characterized in that: interface control engine (6) is to be determined by regular device (2), label apparatus (3), user record device (4) and annexation therebetween to the control of user's editing interface.
4. the modification management system of IT O﹠M system knowledge base according to claim 3, it is characterized in that: be provided with condition judgement device in described regular device (2), can determine being connected or disconnection between key element unit and label assembly by this condition judgement device.
5. the modification management system of IT O﹠M system knowledge base according to claim 4, it is characterized in that: described judgment means is related with nest, and this condition judgement device can determine being connected or disconnection between key element unit and label assembly according to nest.
6. the modification management system of IT O﹠M system knowledge base according to claim 1, it is characterized in that: interface control engine (6) is according to user's editing interface (7) institute input interface that provides (8) receive data, and accordingly regular device (2), label apparatus (3) controlled.
7. the modification management system of IT O﹠M system knowledge base according to claim 1, it is characterized in that: the upper also decorum of label apparatus (3) has the external call interface, and label apparatus (3) can utilize this interface interchange external unit or be called by external unit.
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