CN103024218A - Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method - Google Patents
Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method Download PDFInfo
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- CN103024218A CN103024218A CN2012105153038A CN201210515303A CN103024218A CN 103024218 A CN103024218 A CN 103024218A CN 2012105153038 A CN2012105153038 A CN 2012105153038A CN 201210515303 A CN201210515303 A CN 201210515303A CN 103024218 A CN103024218 A CN 103024218A
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- banquet
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Abstract
The invention provides a processing method for a system to broadcast a job number after a call center successfully distributes a seat. The method includes the following steps that an exterior line user enters a queue to wait; a switch acquires a distributed seat extension number by communicating with a call distribution server; the switch prompts the user that the seat is in transferring; the switch broadcasts a waiting sound to the seat corresponding to the seat extension number, and simultaneously, the switch broadcasts the seat job number corresponding to the seat extension number to the exterior line user; and the exterior line user converses with the seat corresponding to the seat extension number. The processing method has the advantages that in the period of waiting for sound play, the seat is promoted to start to converse with the user; and if automatic answering calling is set for the seat, the seat is not required to stare at a computer screen each time to see whether a call is distributed to the seat when the seat works, music can be played to prompt that the seat is to give service, and accordingly, the seat can not be nervous and hurried during working.
Description
Technical field
The present invention relates to the Mobile Communication Service field, be specifically related to a kind of call center and distribute attend a banquet successfully afterwards processing method and the system of system's newspaper job number.
Background technology
The call center has developed more than ten years at present, and technology is comparatively ripe, but the improved place of a lot of needs is still arranged in function and user's experience.Present most of call center can both support to attend a banquet and answer after the conversation, the function of system's newspaper job number, after at present system assignment was attended a banquet, attending a banquet might be in ringing condition and do not reply, and does not have off-hook to reply if attend a banquet, this moment, system can not give the report job number of attending a banquet, because after the ringing timeout, system can distribute another one to attend a banquet to manage business, if report job number, the job number of attending a banquet that the user hears then can occur, and attending a banquet of active service not the situation of same person.
In order to address this problem, system need to report the job number of attending a banquet to the outside line user when replying attending a banquet, but think that the outside line user has connected after the off-hook of attending a banquet, just begin to talk with the user, but this Times job number does not also finish, the outside line user also listening job number, speaks if attend a banquet this moment, and the outside line user experiences can be extremely odd.
Summary of the invention
In view of this, be necessary the problem mentioned for background technology, the processing method of system's newspaper job number and be used for the system of realization the method after providing a kind of better call center to distribute to attend a banquet successfully.
The present invention is achieved by the following technical solutions:
The processing method of system's newspaper job number after the distribution of a kind of call center is attended a banquet successfully, it may further comprise the steps:
The outside line user enters during formation waits;
Switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication;
Described switch prompt user is just at switching agents;
Described switch is to the broadcast waiting tone of attending a banquet corresponding to the described extension number of attending a banquet, and simultaneously, described switch is reported the job number of attending a banquet corresponding to the described extension number of attending a banquet to described outside line user;
Described outside line user and corresponding the attending a banquet of the described extension number of attending a banquet enter conversation.
Described described switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication, specifically comprise: described switch distributes idle seating to described call distribution server application, and described call distribution server returns the idle extension number of attending a banquet to described switch.
Described described switch prompt user just reports described attend a banquet extension number corresponding attend a banquet job number between with described described switch to described outside line user at switching agents, also comprise: the described extension number of attending a banquet of described calling of switchboard, described extension number or the answering call of attending a banquet corresponding to the described extension number of attending a banquet of attending a banquet.
Described waiting tone is melody or the tinkle of bells.
Described waiting tone also comprises prompt tone, and it is used for need to beginning service when the waiting tone end is attended a banquet in prompting.
The system of system's newspaper job number after the distribution of a kind of call center is attended a banquet successfully, it comprises:
Switch, call distribution server and a plurality of attending a banquet;
Described switch comprises:
One application module is used for distributing an idle seating to described call distribution server application, and the extension number of this idle seating is back to described switch;
One reminding module is used for prompting user just at switching agents;
One waiting tone playing module is used for to the broadcast waiting tone of attending a banquet corresponding to described idle seating extension number;
One reports module, is used for reporting the job number of attending a banquet corresponding to described idle seating extension number to described outside line user when described waiting tone playing module is play waiting tone to corresponding the attending a banquet of described idle seating extension number.
Described waiting tone can be melody or the tinkle of bells.
Described waiting tone also comprises prompt tone, is used for need to beginning service when the waiting tone end is attended a banquet in prompting.
Compared with prior art, the present invention possesses following advantage:
1) attends a banquet and know when music finishes and will begin to have talked with the user
2) be provided with the automatic-answering back device calling if attend a banquet, attend a banquet so when office, need not all stare at computer screen at every turn and see if there is call distribution and arrived oneself, play one section music, can point out attends a banquet will begin to have served, and it is too nervous rapid that the office of attending a banquet so can not seem.
Description of drawings
Fig. 1 is a flow chart of the embodiment of the invention one;
Fig. 2 is the another kind of flow chart of the embodiment of the invention one.
Embodiment
Embodiment one:
The processing method of system's newspaper job number after present embodiment provides the distribution of a kind of call center to attend a banquet successfully, it may further comprise the steps:
The outside line user enters during formation waits;
Switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication;
Described switch prompt user is just at switching agents: described attending a banquet is corresponding the attending a banquet of the described extension number of attending a banquet;
Described switch is to the described broadcast waiting tone of attending a banquet, and simultaneously, described switch is reported the job number of attending a banquet corresponding to the described extension number of attending a banquet to described outside line user;
After the job number of attending a banquet was reported and finished, described switch stopped to the described broadcast waiting tone of attending a banquet, and described outside line user and corresponding the attending a banquet of the described extension number of attending a banquet enter conversation.
Described described switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication, specifically comprise: described switch distributes idle seating to described call distribution server application, and described call distribution server returns the extension number of attending a banquet of a free time to described switch.
Described described switch prompt user just reports described attend a banquet extension number corresponding attend a banquet job number between with described described switch to described outside line user at switching agents, also comprise: the described extension number of attending a banquet of described calling of switchboard, the described extension set jingle bell of attending a banquet, described extension number or the answering call of attending a banquet corresponding to the described extension number of attending a banquet of attending a banquet.
Described waiting tone can be melody or the tinkle of bells.
Described waiting tone also comprises prompt tone, and it is used for need to beginning service when the waiting tone end is attended a banquet in prompting.
Embodiment two:
The system of system's newspaper job number after present embodiment provides a kind of call center's distribution for realization embodiment one described method to attend a banquet successfully, it comprises:
Switch, call distribution server and a plurality of attending a banquet;
Described switch comprises:
One application module is used for distributing an idle seating to described call distribution server application, and this idle seating extension number is back to described switch;
One reminding module is used for prompting user just at switching agents;
One waiting tone playing module is used for to the broadcast waiting tone of attending a banquet corresponding to the described extension number of attending a banquet;
One reports module, is used for reporting the job number of attending a banquet corresponding to the described extension number of attending a banquet to described outside line user when described waiting tone playing module is play waiting tone to corresponding the attending a banquet of the described extension number of attending a banquet.
Described waiting tone can be melody or the tinkle of bells.
Described waiting tone also comprises prompt tone, is used for need to beginning service when the waiting tone end is attended a banquet in prompting.
The invention has the advantages that:
1, attend a banquet when not required and to carve that to stare at computer screen motionless, one section music tip can be arranged, and he namely will serve;
2, attend a banquet and to know the speech that end of conversation after, is about to begin after answering, one section music buffering is arranged simultaneously, attend a banquet and serve the granary that can not seem and urge;
3, the outside line user can have time enough to catch the job number of attending a banquet.
Claims (8)
1. the processing method of system's newspaper job number after call center's distribution is attended a banquet successfully, it may further comprise the steps:
The outside line user enters during formation waits;
Switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication;
Described switch prompt user is just at switching agents;
Described switch is to the broadcast waiting tone of attending a banquet corresponding to the described extension number of attending a banquet, and simultaneously, described switch is reported the job number of attending a banquet corresponding to the described extension number of attending a banquet to described outside line user;
Described outside line user and corresponding the attending a banquet of the described extension number of attending a banquet enter conversation.
2. method according to claim 1, it is characterized in that: described described switch is by obtaining the extension number of attending a banquet that is assigned to the call distribution server communication, specifically comprise: described switch distributes idle seating to described call distribution server application, and described call distribution server returns the idle extension number of attending a banquet to described switch.
3. method according to claim 1, it is characterized in that: described described switch prompt user just reports described attend a banquet extension number corresponding attend a banquet job number between with described described switch to described outside line user at switching agents, also comprise: the described extension number of attending a banquet of described calling of switchboard, described extension number or the answering call of attending a banquet corresponding to the described extension number of attending a banquet of attending a banquet.
4. method according to claim 1, it is characterized in that: described waiting tone is melody or the tinkle of bells.
5. according to claim 1 to 4 arbitrary described methods, it is characterized in that: described waiting tone also comprises prompt tone, and it is used for need to beginning service when the waiting tone end is attended a banquet in prompting.
6. the system of system's newspaper job number after call center's distribution is attended a banquet successfully is characterized in that: comprising:
Switch, call distribution server and a plurality of attending a banquet;
Described switch comprises:
One application module is used for distributing an idle seating to described call distribution server application, and the extension number of this idle seating is back to described switch;
One reminding module is used for prompting user just at switching agents;
One waiting tone playing module is used for to the broadcast waiting tone of attending a banquet corresponding to described idle seating extension number;
One reports module, is used for reporting the job number of attending a banquet corresponding to described idle seating extension number to described outside line user when described waiting tone playing module is play waiting tone to corresponding the attending a banquet of described idle seating extension number.
7. system according to claim 6, it is characterized in that: described waiting tone is melody or the tinkle of bells.
8. according to claim 6 or 7 described systems, it is characterized in that: described waiting tone also comprises prompt tone, is used for prompting and attends a banquet and need to begin service when waiting tone finishes.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012105153038A CN103024218A (en) | 2012-12-05 | 2012-12-05 | Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2012105153038A CN103024218A (en) | 2012-12-05 | 2012-12-05 | Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107707777A (en) * | 2017-10-17 | 2018-02-16 | 广东睿江云计算股份有限公司 | A kind of system and method for phone automatic transfer |
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| JP2007124718A (en) * | 2007-02-16 | 2007-05-17 | Fujitsu Ltd | Automatic network call distribution control method and apparatus |
| CN101163136A (en) * | 2006-10-09 | 2008-04-16 | 中兴通讯股份有限公司 | Method of broadcasting telephonist number using session inceptive protocol soft terminal |
| CN101631171A (en) * | 2008-07-18 | 2010-01-20 | 中兴通讯股份有限公司 | Call center system and artificial service realizing method thereof |
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2012
- 2012-12-05 CN CN2012105153038A patent/CN103024218A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101163136A (en) * | 2006-10-09 | 2008-04-16 | 中兴通讯股份有限公司 | Method of broadcasting telephonist number using session inceptive protocol soft terminal |
| JP2007124718A (en) * | 2007-02-16 | 2007-05-17 | Fujitsu Ltd | Automatic network call distribution control method and apparatus |
| CN101631171A (en) * | 2008-07-18 | 2010-01-20 | 中兴通讯股份有限公司 | Call center system and artificial service realizing method thereof |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107707777A (en) * | 2017-10-17 | 2018-02-16 | 广东睿江云计算股份有限公司 | A kind of system and method for phone automatic transfer |
| CN107707777B (en) * | 2017-10-17 | 2021-02-09 | 广东睿江云计算股份有限公司 | System and method for automatic switching of telephone |
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Application publication date: 20130403 |