CN107707777A - A kind of system and method for phone automatic transfer - Google Patents

A kind of system and method for phone automatic transfer Download PDF

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Publication number
CN107707777A
CN107707777A CN201710967132.5A CN201710967132A CN107707777A CN 107707777 A CN107707777 A CN 107707777A CN 201710967132 A CN201710967132 A CN 201710967132A CN 107707777 A CN107707777 A CN 107707777A
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time
weight
telephone set
total
weighted value
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CN201710967132.5A
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CN107707777B (en
Inventor
周保群
黄衍博
闵宇
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Guangdong Ruijiang Cloud Computing Co Ltd
Guangdong Eflycloud Computing Co Ltd
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Guangdong Ruijiang Cloud Computing Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms

Abstract

A kind of system of phone automatic transfer, including main frame, weight analysis module and telephone set；A kind of method of the system of phone automatic transfer, including incoming call enter main frame；Main frame judges the telephone set of its connection whether among call, if not among call, caller ID is distributed to the weight analysis module bound therewith by telephone set；Weight analysis module reads the communications records for the telephone set bound therewith, and calculates weighted value；Weighted value is returned to main frame by weight analysis module；Main frame contrasts the weighted value that each weight analysis module returns, then floor is forwarded into the maximum telephone set of weighted value；When the weighted value of the appearance telephone set of two or more is identical, floor is randomly assigned to any telephone set of weighted value identical by main frame.The present invention proposes a kind of system and method for phone automatic transfer according to the above, and it can accurately carry out phone automatic transfer, high to the confidentiality of phone information, reduces the phenomenon of mistake distribution switching.

Description

A kind of system and method for phone automatic transfer
Technical field
The present invention relates to communication technical field, more particularly to a kind of system and method for phone automatic transfer.
Background technology
In general often there are a more telephone sets in enterprise, and every telephone set all correspond to different business, and enterprise Generally also need to an operator to answer incoming call and be transferred among corresponding telephone set, such efficiency is very low Under, also, existing call forwarding technical security is low, confidentiality is low, how to realize telephone security, high security is from turn Connect the problem of undoubtedly meriting attention.
The content of the invention
It is an object of the invention to propose a kind of system and method for phone automatic transfer, it can accurately carry out phone Automatic transfer, it is high to the confidentiality of phone information, reduce the phenomenon of mistake distribution switching.
To use following technical scheme up to this purpose, the present invention：
A kind of system of phone automatic transfer, including main frame, weight analysis module and telephone set, the weight analysis module Have with telephone set multiple, every telephone set is provided with a weight analysis module and bound therewith；
The main frame is used for the telephone wire for connecting outer net, and more of the connection telephone set carries out calls transfer distribution；
The weight analysis module is for reading the incoming call on the telephone set bound therewith, the number for removing electricity and time To carry out weight analysis to some incoming call, weighted value is drawn, and weighted value is returned into main frame；
The main frame is additionally operable to the weighted value that each weight analysis module of contrast calculates, then floor is transferred to The maximum telephone set of weighted value.
Further, the weighted value is calculated by following formula：
Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time) + go electric weight (to_weight) * to go electric total time weight (to_total_time)；
Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to gather around There is different weights；
Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with Current time stamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
From_time_interval=1/ (now_time-from_time)；
From_total_time=from_time_interval [1]+from_time_interval [2]+...+ from_time_interval[n]。
A kind of method of phone automatic transfer, comprises the following steps：
Step A, incoming call enters the main frame；
Step B, described main frame judges the telephone set of its connection whether among call, if not among call, institute State telephone set and caller ID is distributed to the weight analysis module bound therewith；
Step C, described weight analysis module reads the communications records for the telephone set bound therewith, and calculates weight Value；
Weighted value is returned to the main frame by step D, described weight analysis module；
Step E, the weighted value that the described each weight analysis module of main frame contrast returns, then floor is forwarded to power The maximum telephone set of weight values；When occur the weighted value of the telephone set of two or more it is identical when, the main frame is by floor It is randomly assigned to any telephone set of weighted value identical.
Further, the weighted value is calculated by following formula：
Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time) + go electric weight (to_weight) * to go electric total time weight (to_total_time)；
Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to gather around There is different weights；
Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with Current time stamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
From_time_interval=1/ (now_time-from_time)；
From_total_time=from_time_interval [1]+from_time_interval [2]+...+ from_time_interval[n]。
The present invention proposes a kind of system and method for phone automatic transfer according to the above, and it can accurately carry out electricity Automatic transfer is talked about, it is high to the confidentiality of phone information, reduce the phenomenon of mistake distribution switching.
Brief description of the drawings
Fig. 1 is a kind of system diagram of phone automatic transfer of the one of embodiment of the present invention；
Fig. 2 is a kind of flow chart of phone automatic transfer of the one of embodiment of the present invention.
Wherein：Main frame 1, weight analysis module 2, telephone set 3.
Embodiment
Further illustrate technical scheme below in conjunction with the accompanying drawings and by embodiment.
A kind of system of phone automatic transfer, including main frame 1, weight analysis module 2 and telephone set 3, the weight analysis Module 2 and telephone set 3 have multiple, and every telephone set 3 is provided with a weight analysis module 2 and bound therewith；
The main frame 1 is used for the telephone wire for connecting outer net, and more of the connection telephone set 3 carries out calls transfer point Match somebody with somebody；
Incoming call that the weight analysis module 2 is used to read on the telephone set 3 bound therewith, the number for removing electricity and when Between with to some incoming call carry out weight analysis, draw weighted value, and weighted value is returned into main frame 1；
The main frame 1 is additionally operable to the weighted value that each weight analysis module 2 of contrast calculates, then floor is transferred The telephone set 3 maximum to weighted value.
Existing call forwarding mode typically have it is following two, the first：When there is incoming call to come in, it is necessary to by manually connecing To listen, then need to be manually entered the extension number or shortcut of correlation, the related extension number of main frame identification or shortcut are transferred, If manually answering switching, complex operation, hearer waiting needs the time length waited, and the confidentiality of phone information is low.
Second：Extension number and corresponding shortcut are bound in main frame and sets related information of voice prompt, when having When incoming call is come in, caller can hear information of voice prompt, and the extension number or quick of switching is inputted further according to information of voice prompt Key, the related extension number of main frame identification or shortcut are transferred, and the operation of this mode is also more complicated.
In the system, every telephone set 3 is provided with a weight analysis module 2 and bound therewith, like this, The weight analysis module 2 is for reading the incoming call on the telephone set 3 bound therewith, the number for removing electricity and time with to certain Individual incoming call carries out weight analysis, and institute's main frame 1 can contrast the weighted value that each weight analysis module 2 calculates, then will be logical Right of speech is transferred to the maximum telephone set 3 of weighted value；The weighted value calculated by the number and time of sending a telegram here, go electricity, can make electricity The automatic transfer of words is more accurate, reduces the phenomenon of mistake distribution switching, and improves the confidentiality of phone information.It is described Weight analysis module 2 can be integrated in telephone set, can also be independent, as the bridge between the main frame 1 and telephone set 3 Beam.
Further, the weighted value is calculated by following formula：
Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time) + go electric weight (to_weight) * to go electric total time weight (to_total_time)；
Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to gather around There is different weights；
Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with Current time stamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
From_time_interval=1/ (now_time-from_time)；
From_total_time=from_time_interval [1]+from_time_interval [2]+...+ from_time_interval[n]。
If current time is 2014-09-08 16:00:00, corresponding timestamp is 1410163200, caller ID " 10086 " have two incoming calls on extension set 1, and the time of incoming call is respectively 2014-09-08 15:30:00 and 2014-09-08 15:50:00, it is corresponding incoming call timestamp be respectively：
From_time [1]=1410161400,
From_time [2]=1410162600,
The reciprocal value of mathematic interpolation is respectively：
From_time_interval [1]=1/ (1410163200-1410161400)=1/1800,
From_time_interval [2]=1/ (1410163200-1410162600)=1/600,
From_total_time=1/1800+1/600=1/450,
Wherein to_total_time be this caller ID every time this extension set go electric timestamp (to_time) with it is current Timestamp (now_time) carries out the to_time_interval reciprocal for the value that mathematic interpolation goes out summation,
To_time_interval=1/ (now_time-to_time)；
To_total_time=to_time_interval [1]+to_time_interval [2]+...+to_time_ interval[n]；
If current time is 2014-09-08 16:00:00, corresponding timestamp is 1410163200, caller ID " 10086 " have two to remove electricity on extension set 1, and the time for removing electricity is respectively 2014-09-08 15:20:00 and 2014-09-08 15:40:00, it is corresponding incoming call timestamp be respectively：
From_time [1]=1410160800,
From_time [2]=1410162000,
The reciprocal value of mathematic interpolation is respectively：
To_time_interval [1]=1/ (1410163200-1410160800)=1/2400,
To_time_interval [2]=1/ (1410163200-1410162000)=1/1200,
To_total_time=1/2400+1/1200=1/800,
Incoming call " 10086 " so be can be obtained by current time 2014-09-08 16:00:00 total power in extension set 1 Weight
Weight [extension set 1]=900* (1/450)+800* (1/800)=3
" 10086 " can similarly be sent a telegram here in current time 2014-09-08 16:00:00 other extension sets total weight, Such as：
Weight [extension set 1]=3；
Weight [extension set 2]=1；
Weight [extension set 3]=0.
A kind of method of phone automatic transfer, comprises the following steps：
Step A, incoming call enters the main frame 1；
Step B, described main frame 1 judges the telephone set 3 of its connection whether among call, if not among call, Caller ID is distributed to the weight analysis module 2 bound therewith by the telephone set 3；
Step C, described weight analysis module 2 reads the communications records for the telephone set 3 bound therewith, and calculates weight Value；
Weighted value is returned to the main frame 1 by step D, described weight analysis module 2；
Step E, described main frame 1 contrasts the weighted value that each weight analysis module 2 returns, then floor is forwarded to The maximum telephone set 3 of weighted value；When the weighted value of the appearance telephone set 3 of two or more is identical, the main frame 1 will be logical Right of speech is randomly assigned to any telephone set 3 of weighted value identical.
This method, every telephone set 3 are provided with a weight analysis module 2 and bound therewith, like this, institute State weight analysis module 2 be used for read the telephone set 3 bound therewith on incoming call, go electric number and time with to some Incoming call carries out weight analysis, and institute's main frame 1 can contrast the weighted value that each weight analysis module 2 calculates, then will call Power is transferred to the maximum telephone set 3 of weighted value；The weighted value calculated by the number and time of sending a telegram here, go electricity, can make phone Automatic transfer it is more accurate, reduce the phenomenon of mistake distribution switching, and improve the confidentiality of phone information.The power Weight analysis module 2 can be integrated in telephone set, can also be independent, as the bridge between the main frame 1 and telephone set 3 Beam.
Further, the weighted value is calculated by following formula：
Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time) + go electric weight (to_weight) * to go electric total time weight (to_total_time)；
Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to gather around There is different weights；
Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with Current time stamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
From_time_interval=1/ (now_time-from_time)；
From_total_time=from_time_interval [1]+from_time_interval [2]+...+ from_time_interval[n]。
If current time is 2014-09-08 16:00:00, corresponding timestamp is 1410163200, caller ID " 10086 " have two incoming calls on extension set 1, and the time of incoming call is respectively 2014-09-08 15:30:00 and 2014-09-08 15:50:00, it is corresponding incoming call timestamp be respectively：
From_time [1]=1410161400,
From_time [2]=1410162600,
The reciprocal value of mathematic interpolation is respectively：
From_time_interval [1]=1/ (1410163200-1410161400)=1/1800,
From_time_interval [2]=1/ (1410163200-1410162600)=1/600,
From_total_time=1/1800+1/600=1/450,
Wherein to_total_time be this caller ID every time this extension set go electric timestamp (to_time) with it is current Timestamp (now_time) carries out the to_time_interval reciprocal for the value that mathematic interpolation goes out summation,
To_time_interval=1/ (now_time-to_time)；
To_total_time=to_time_interval [1]+to_time_interval [2]+...+to_time_ interval[n]；
If current time is 2014-09-08 16:00:00, corresponding timestamp is 1410163200, caller ID " 10086 " have two to remove electricity on extension set 1, and the time for removing electricity is respectively 2014-09-08 15:20:00 and 2014-09-08 15:40:00, it is corresponding incoming call timestamp be respectively：
From_time [1]=1410160800,
From_time [2]=1410162000,
The reciprocal value of mathematic interpolation is respectively：
To_time_interval [1]=1/ (1410163200-1410160800)=1/2400,
To_time_interval [2]=1/ (1410163200-1410162000)=1/1200,
To_total_time=1/2400+1/1200=1/800,
Incoming call " 10086 " so be can be obtained by current time 2014-09-08 16:00:00 total power in extension set 1 Weight
Weight [extension set 1]=900* (1/450)+800* (1/800)=3
" 10086 " can similarly be sent a telegram here in current time 2014-09-08 16:00:00 other extension sets total weight, Such as：
Weight [extension set 1]=3；
Weight [extension set 2]=1；
Weight [extension set 3]=0.
The technical principle of the present invention is described above in association with specific embodiment.These descriptions are intended merely to explain the present invention's Principle, and limiting the scope of the invention can not be construed in any way.Based on explanation herein, the technology of this area Personnel would not require any inventive effort the other embodiments that can associate the present invention, and these modes are fallen within Within protection scope of the present invention.

Claims (4)

  1. A kind of 1. system of phone automatic transfer, it is characterised in that：
    Including main frame, weight analysis module and telephone set, the weight analysis module and telephone set have multiple, every electricity Phone is provided with a weight analysis module and bound therewith；
    The main frame is used for the telephone wire for connecting outer net, and more of the connection telephone set carries out calls transfer distribution；
    The weight analysis module is for reading the incoming call on the telephone set bound therewith, the number for removing electricity and time with right Some incoming call carries out weight analysis, draws weighted value, and weighted value is returned into main frame；
    The main frame is additionally operable to the weighted value that each weight analysis module of contrast calculates, then floor is transferred into weight It is worth maximum telephone set.
  2. 2. the system of phone automatic transfer according to claim 1, it is characterised in that：The weighted value is by following Formula is calculated：
    Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time)+is gone Electric weight (to_weight) * goes electric total time weight (to_total_time)；
    Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to possess not Same weight；
    Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with it is current Timestamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
    From_time_interval=1/ (now_time-from_time)；
    From_total_time=from_time_interval [1]+from_time_interval [2]+...+from_ time_interval[n]。
  3. 3. the method for the system using a kind of phone automatic transfer as described in claim 1 to claim 2, its feature exist In：Comprise the following steps：
    Step A, incoming call enters the main frame；
    Step B, described main frame judges the telephone set of its connection whether among call, if not among call, the electricity Caller ID is distributed to the weight analysis module bound therewith by phone；
    Step C, described weight analysis module reads the communications records for the telephone set bound therewith, and calculates weighted value；
    Weighted value is returned to the main frame by step D, described weight analysis module；
    Step E, the weighted value that the described each weight analysis module of main frame contrast returns, then floor is forwarded to weighted value Maximum telephone set；When the weighted value of the appearance telephone set of two or more is identical, the main frame is random by floor Distribute to any telephone set of weighted value identical.
  4. A kind of 4. method of the system of phone automatic transfer according to claim 1, it is characterised in that：
    The weighted value is calculated by following formula：
    Total weight (weight)=incoming call weight (from_weight) * incoming call total time weights (from_total_time)+is gone Electric weight (to_weight) * goes electric total time weight (to_total_time)；
    Wherein from_weight and to_weight can carry out separate configurations numerical value, can so allow and send a telegram here and go electricity to possess not Same weight；
    Wherein from_total_time be this caller ID every time this extension set incoming call timestamp (from_time) with it is current Timestamp (now_time) carries out the from_time_interval reciprocal for the value that mathematic interpolation goes out summation；
    From_time_interval=1/ (now_time-from_time)；
    From_total_time=from_time_interval [1]+from_time_interval [2]+...+from_ time_interval[n]。
CN201710967132.5A 2017-10-17 2017-10-17 System and method for automatic switching of telephone Active CN107707777B (en)

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US5740238A (en) * 1995-11-03 1998-04-14 Lucent Technologies Inc. Method and apparatus for queuing a call to the best backup split
US6480601B1 (en) * 1999-11-12 2002-11-12 Concerto Software, Inc. Voice and data transfer from outbound dialing to inbound ACD queue
CN101079923A (en) * 2006-05-26 2007-11-28 商旅国际管理顾问股份有限公司 Management method and system for providing group users with mobile communication service
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CN103024218A (en) * 2012-12-05 2013-04-03 广东佳和通信技术有限公司 Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method
CN103647884A (en) * 2013-11-26 2014-03-19 四川智爱电子信息科技有限责任公司 System and method for traffic scheduling based on intelligent terminal APP
CN104125349A (en) * 2014-06-27 2014-10-29 国家电网公司 Voice interaction management method and system based on telephone traffic forecasting
CN104125352A (en) * 2014-06-27 2014-10-29 国家电网公司 Voice forecasting linkage method and system based on call requirements

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5740238A (en) * 1995-11-03 1998-04-14 Lucent Technologies Inc. Method and apparatus for queuing a call to the best backup split
US6480601B1 (en) * 1999-11-12 2002-11-12 Concerto Software, Inc. Voice and data transfer from outbound dialing to inbound ACD queue
CN101079923A (en) * 2006-05-26 2007-11-28 商旅国际管理顾问股份有限公司 Management method and system for providing group users with mobile communication service
CN101267475A (en) * 2008-03-28 2008-09-17 华为技术有限公司 A realization method, application server and system for company telephone exchange access
CN103024218A (en) * 2012-12-05 2013-04-03 广东佳和通信技术有限公司 Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method
CN103647884A (en) * 2013-11-26 2014-03-19 四川智爱电子信息科技有限责任公司 System and method for traffic scheduling based on intelligent terminal APP
CN104125349A (en) * 2014-06-27 2014-10-29 国家电网公司 Voice interaction management method and system based on telephone traffic forecasting
CN104125352A (en) * 2014-06-27 2014-10-29 国家电网公司 Voice forecasting linkage method and system based on call requirements

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