CN107707777B - System and method for automatic switching of telephone - Google Patents
System and method for automatic switching of telephone Download PDFInfo
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- CN107707777B CN107707777B CN201710967132.5A CN201710967132A CN107707777B CN 107707777 B CN107707777 B CN 107707777B CN 201710967132 A CN201710967132 A CN 201710967132A CN 107707777 B CN107707777 B CN 107707777B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
Abstract
A system for automatic switching of telephone comprises a host, a weight analysis module and a telephone; a method of system for automatic switching telephone includes entering incoming call into host computer; the host machine judges whether the connected telephone is in the middle of the call, if not, the telephone distributes the incoming call number to the weight analysis module bound with the incoming call number; the weight analysis module reads the communication record of the telephone bound with the weight analysis module and calculates the weight value; the weight analysis module returns the weight value to the host; the host machine compares the weight values returned by the weight analysis modules and then transfers the call right to the telephone with the maximum weight value; when the weight values of two or more telephones are the same, the host randomly distributes the call right to any telephone with the same weight value. The invention provides a system and a method for automatically transferring a telephone according to the content, which can accurately perform automatic transfer of the telephone, have high confidentiality on telephone information and reduce the phenomenon of wrong distribution transfer.
Description
Technical Field
The invention relates to the technical field of communication, in particular to a system and a method for automatically switching a telephone.
Background
Generally, an enterprise often has a plurality of telephones, each telephone corresponds to a different service, and the enterprise usually needs an operator to answer an incoming call and transfer the incoming call to the corresponding telephone, which is very low in efficiency.
Disclosure of Invention
The invention aims to provide a system and a method for automatically transferring a telephone, which can accurately and automatically transfer the telephone, have high confidentiality on telephone information and reduce the phenomenon of wrong distribution and transfer.
In order to achieve the purpose, the invention adopts the following technical scheme:
a system for automatically switching telephones comprises a host, a weight analysis module and a plurality of telephones, wherein each telephone is provided with one weight analysis module to be bound with the telephone;
the host is used for connecting a telephone line of an external network and connecting a plurality of telephones to carry out incoming call transfer distribution;
the weight analysis module is used for reading the number and time of the incoming call and the outgoing call bound with the weight analysis module to perform weight analysis on a certain incoming call to obtain a weight value and returning the weight value to the host;
the host is also used for comparing the weight values calculated by each weight analysis module and then transferring the call right to the telephone with the maximum weight value.
Further, the weight value is calculated by the following formula:
the total weight (weight) is the incoming call weight (from _ weight) and the incoming call total time weight (from _ total _ time) + the outgoing call weight (to _ weight) and the outgoing call total time weight (to _ total _ time);
the from _ weight and the to _ weight can be configured with values independently, so that the incoming call and the outgoing call have different weights;
the from _ total _ time is the sum of reciprocal from _ time _ interval of a value calculated by the difference of the incoming call timestamp (from _ time) and the current timestamp (now _ time) of the extension at each time of the incoming call number;
from_time_interval＝1/(now_time-from_time)；
from_total_time＝from_time_interval[1]+from_time_interval[2]+...+from_time_interval[n]。
a method for automatic call forwarding comprises the following steps:
step A, incoming calls enter the host;
step B, the host machine judges whether the telephone connected with the host machine is in the middle of a call, if not, the telephone distributes the incoming call number to the weight analysis module bound with the incoming call number;
step C, the weight analysis module reads the communication record of the telephone bound with the weight analysis module and calculates the weight value;
step D, the weight analysis module returns the weight value to the host;
step E, the host machine compares the weight values returned by the weight analysis modules and then transfers the call right to the telephone with the maximum weight value; when the weight values of two or more telephone sets are the same, the host randomly distributes the call right to any telephone set with the same weight value.
Further, the weight value is calculated by the following formula:
the total weight (weight) is the incoming call weight (from _ weight) and the incoming call total time weight (from _ total _ time) + the outgoing call weight (to _ weight) and the outgoing call total time weight (to _ total _ time);
the from _ weight and the to _ weight can be configured with values independently, so that the incoming call and the outgoing call have different weights;
the from _ total _ time is the sum of reciprocal from _ time _ interval of a value calculated by the difference of the incoming call timestamp (from _ time) and the current timestamp (now _ time) of the extension at each time of the incoming call number;
from_time_interval＝1/(now_time-from_time)；
from_total_time＝from_time_interval[1]+from_time_interval[2]+......+from_time_interval[n]。
the invention provides a system and a method for automatically transferring a telephone according to the content, which can accurately perform automatic transfer of the telephone, have high confidentiality on telephone information and reduce the phenomenon of wrong distribution transfer.
Drawings
FIG. 1 is a system diagram of automatic call forwarding according to one embodiment of the present invention;
fig. 2 is a flow chart of an automatic call forwarding according to an embodiment of the present invention.
Wherein: host computer 1, weight analysis module 2, telephone 3.
Detailed Description
The technical scheme of the invention is further explained by the specific implementation mode in combination with the attached drawings.
A system for automatic switching of telephone comprises a host 1, a weight analysis module 2 and a plurality of telephones 3, wherein the weight analysis module 2 and the plurality of telephones 3 are provided, and each telephone 3 is provided with one weight analysis module 2 to be bound with the telephone 3;
the host 1 is used for connecting a telephone line of an external network and connecting a plurality of telephones 3 to carry out call forwarding distribution;
the weight analysis module 2 is used for reading the number and time of the incoming call and the outgoing call on the telephone 3 bound with the weight analysis module to perform weight analysis on a certain incoming call to obtain a weight value, and returning the weight value to the host 1;
the host 1 is further configured to compare the weight value calculated by each weight analysis module 2, and then transfer the call right to the telephone 3 with the largest weight value.
The existing telephone switching methods generally include the following two types, namely: when a call comes in, the call needs to be answered manually, then the relevant extension number or shortcut key needs to be input manually, the host machine identifies the relevant extension number or shortcut key for switching, the manual answering and switching are complex in operation, waiting time of a receiver needs to be long, and confidentiality of telephone information is low.
And the second method comprises the following steps: the extension number and the corresponding shortcut key are bound in the host computer and the related voice prompt information is set, when an incoming call comes in, the caller can hear the voice prompt information and then input the switched extension number or shortcut key according to the voice prompt information, the host computer identifies the related extension number or shortcut key for switching, and the operation of the mode is complex.
In the system, each telephone 3 is provided with a weight analysis module 2 bound with the telephone 3, so that the weight analysis module 2 is used for reading the number and time of incoming calls and outgoing calls bound with the telephone 3 to perform weight analysis on a certain incoming call, and the host 1 can compare the weight value calculated by each weight analysis module 2 and then transfer the call right to the telephone 3 with the largest weight value; the weight value calculated by the incoming call number, the outgoing call number and the time can make the automatic switching of the telephone more accurate, reduce the phenomenon of wrong distribution switching and improve the confidentiality of telephone information. The weight analysis module 2 can be integrated in a telephone set, or can be independent, and is used as a bridge between the host 1 and the telephone set 3.
Further, the weight value is calculated by the following formula:
the total weight (weight) is the incoming call weight (from _ weight) and the incoming call total time weight (from _ total _ time) + the outgoing call weight (to _ weight) and the outgoing call total time weight (to _ total _ time);
the from _ weight and the to _ weight can be configured with values independently, so that the incoming call and the outgoing call have different weights;
the from _ total _ time is the sum of reciprocal from _ time _ interval of a value calculated by the difference of the incoming call timestamp (from _ time) and the current timestamp (now _ time) of the extension at each time of the incoming call number;
from_time_interval＝1/(now_time-from_time)；
from_total_time＝from_time_interval[1]+from_time_interval[2]+...+from_time_interval[n]。
if the current time is 2014-09-0816: 00:00, the corresponding timestamp is 1410163200, the incoming call number "10086" has two incoming calls on the extension 1, the incoming calls have the times of 2014-09-0815: 30:00 and 2014-09-0815: 50:00, and the corresponding incoming call timestamps are respectively:
from_time[1]＝1410161400,
from_time[2]＝1410162600，
the reciprocal values of the difference calculation are:
from_time_interval[1]＝1/(1410163200-1410161400)＝1/1800,
from_time_interval[2]＝1/(1410163200-1410162600)＝1/600,
from_total_time＝1/1800+1/600＝1/450,
wherein the to _ total _ time is the sum of the reciprocal to _ time _ interval of the value calculated by the difference of the outgoing time stamp (to _ time) and the current time stamp (now _ time) of the extension at each time of the incoming call number,
to_time_interval＝1/(now_time-to_time)；
to_total_time＝to_time_interval[1]+to_time_interval[2]+...+to_time_interval[n]；
if the current time is 2014-09-0816: 00:00, the corresponding timestamp is 1410163200, the incoming call number "10086" has two outgoing calls on the extension 1, the outgoing calls are 2014-09-0815: 20:00 and 2014-09-0815: 40:00 respectively, and the corresponding incoming call timestamps are:
from_time[1]＝1410160800,
from_time[2]＝1410162000，
the reciprocal values of the difference calculation are:
to_time_interval[1]＝1/(1410163200-1410160800)＝1/2400,
to_time_interval[2]＝1/(1410163200-1410162000)＝1/1200,
to_total_time＝1/2400+1/1200＝1/800,
thus, the total weight of the call "10086" in extension 1 at the current time 2014-09-0816: 00:00 can be obtained
Weight [ extension 1] (900 × 1/450) +800 × (1/800) ═ 3
Similarly, the total weight of the incoming call "10086" at the current time 2014-09-0816: 00:00 at other extensions can be obtained, such as:
weight [ extension 1] ═ 3;
weight [ extension 2] ═ 1;
weight [ extension 3] ═ 0.
A method for automatic call forwarding comprises the following steps:
step A, incoming calls enter the host 1;
step B, the host 1 judges whether the telephone 3 connected with the host is in the middle of a call, if not, the telephone 3 distributes the incoming call number to the weight analysis module 2 bound with the incoming call number;
step C, the weight analysis module 2 reads the communication record of the telephone 3 bound with the weight analysis module and calculates the weight value;
step D, the weight analysis module 2 returns the weight value to the host 1;
step E, the host 1 compares the weight values returned by the weight analysis modules 2, and then transfers the call right to the telephone 3 with the maximum weight value; when the weight values of two or more telephone sets 3 are the same, the host 1 randomly assigns the call right to any one of the telephone sets 3 with the same weight value.
In the method, each telephone 3 is provided with a weight analysis module 2 bound with the telephone 3, so that the weight analysis module 2 is used for reading the number and time of incoming calls and outgoing calls bound with the telephone 3 to perform weight analysis on a certain incoming call, and the host 1 can compare the weight value calculated by each weight analysis module 2 and then transfer the call right to the telephone 3 with the largest weight value; the weight value calculated by the incoming call number, the outgoing call number and the time can make the automatic switching of the telephone more accurate, reduce the phenomenon of wrong distribution switching and improve the confidentiality of telephone information. The weight analysis module 2 can be integrated in a telephone set, or can be independent, and is used as a bridge between the host 1 and the telephone set 3.
Further, the weight value is calculated by the following formula:
the total weight (weight) is the incoming call weight (from _ weight) and the incoming call total time weight (from _ total _ time) + the outgoing call weight (to _ weight) and the outgoing call total time weight (to _ total _ time);
the from _ weight and the to _ weight can be configured with values independently, so that the incoming call and the outgoing call have different weights;
the from _ total _ time is the sum of reciprocal from _ time _ interval of a value calculated by the difference of the incoming call timestamp (from _ time) and the current timestamp (now _ time) of the extension at each time of the incoming call number;
from_time_interval＝1/(now_time-from_time)；
from_total_time＝from_time_interval[1]+from_time_interval[2]+......+from_time_interval[n]。
if the current time is 2014-09-0816: 00:00, the corresponding timestamp is 1410163200, the incoming call number "10086" has two incoming calls on the extension 1, the incoming calls have the times of 2014-09-0815: 30:00 and 2014-09-0815: 50:00, and the corresponding incoming call timestamps are respectively:
from_time[1]＝1410161400,
from_time[2]＝1410162600，
the reciprocal values of the difference calculation are:
from_time_interval[1]＝1/(1410163200-1410161400)＝1/1800,
from_time_interval[2]＝1/(1410163200-1410162600)＝1/600,
from_total_time＝1/1800+1/600＝1/450,
wherein the to _ total _ time is the sum of the reciprocal to _ time _ interval of the value calculated by the difference of the outgoing time stamp (to _ time) and the current time stamp (now _ time) of the extension at each time of the incoming call number,
to_time_interval＝1/(now_time-to_time)；
to_total_time＝to_time_interval[1]+to_time_interval[2]+...+to_time_interval[n]；
if the current time is 2014-09-0816: 00:00, the corresponding timestamp is 1410163200, the incoming call number "10086" has two outgoing calls on the extension 1, the outgoing calls are 2014-09-0815: 20:00 and 2014-09-0815: 40:00 respectively, and the corresponding incoming call timestamps are:
from_time[1]＝1410160800,
from_time[2]＝1410162000，
the reciprocal values of the difference calculation are:
to_time_interval[1]＝1/(1410163200-1410160800)＝1/2400,
to_time_interval[2]＝1/(1410163200-1410162000)＝1/1200,
to_total_time＝1/2400+1/1200＝1/800,
thus, the total weight of the call "10086" in extension 1 at the current time 2014-09-0816: 00:00 can be obtained
Weight [ extension 1] (900 × 1/450) +800 × (1/800) ═ 3
Similarly, the total weight of the incoming call "10086" at the current time 2014-09-0816: 00:00 at other extensions can be obtained, such as:
weight [ extension 1] ═ 3;
weight [ extension 2] ═ 1;
weight [ extension 3] ═ 0.
The technical principle of the present invention is described above in connection with specific embodiments. The description is made for the purpose of illustrating the principles of the invention and should not be construed in any way as limiting the scope of the invention. Based on the explanations herein, those skilled in the art will be able to conceive of other embodiments of the present invention without inventive effort, which would fall within the scope of the present invention.
Claims (1)
1. A system for automatic call forwarding, comprising:
the system comprises a host, a weight analysis module and a plurality of telephones, wherein each telephone is provided with one weight analysis module to be bound with the telephone;
the host is used for connecting a telephone line of an external network and connecting a plurality of telephones to carry out incoming call transfer distribution;
the weight analysis module is used for reading the number and time of the incoming call and the outgoing call bound with the weight analysis module to perform weight analysis on a certain incoming call to obtain a weight value and returning the weight value to the host;
the host is also used for comparing the weight value calculated by each weight analysis module and then transferring the call right to the telephone with the maximum weight value;
the weight value is calculated by the following formula:
the total weight (weight) is the incoming call weight (from _ weight) and the incoming call total time weight (from _ total _ time) + the outgoing call weight (to _ weight) and the outgoing call total time weight (to _ total _ time);
the from _ weight and the to _ weight can be configured with values independently, so that the incoming call and the outgoing call have different weights;
the from _ total _ time is the sum of reciprocal from _ time _ interval of a value calculated by the difference of the incoming call timestamp (from _ time) and the current timestamp (now _ time) of the extension at each time of the incoming call number;
from_time_interval＝1/(now_time-from_time)；
from_total_time＝from_time_interval[1]+from_time_interval[2]+...+from_time_interval[n]；
the method for using the system for automatically switching the telephone comprises the following steps:
step A, incoming calls enter the host;
step B, the host machine judges whether the telephone connected with the host machine is in the middle of a call, if not, the telephone distributes the incoming call number to the weight analysis module bound with the incoming call number;
step C, the weight analysis module reads the communication record of the telephone bound with the weight analysis module and calculates the weight value;
step D, the weight analysis module returns the weight value to the host;
step E, the host machine compares the weight values returned by the weight analysis modules and then transfers the call right to the telephone with the maximum weight value; when the weight values of two or more telephone sets are the same, the host randomly distributes the call right to any telephone set with the same weight value.
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| US6480601B1 (en) * | 1999-11-12 | 2002-11-12 | Concerto Software, Inc. | Voice and data transfer from outbound dialing to inbound ACD queue |
| CN101079923A (en) * | 2006-05-26 | 2007-11-28 | 商旅国际管理顾问股份有限公司 | Management method and system for providing group users with mobile communication service |
| CN101267475B (en) * | 2008-03-28 | 2012-01-04 | 华为技术有限公司 | A realization method, application server and system for company telephone exchange access |
| CN103647884B (en) * | 2013-11-26 | 2016-09-07 | 四川智爱电子信息科技有限责任公司 | Traffic dispatching patcher based on intelligent terminal APP and method |
| CN104125352B (en) * | 2014-06-27 | 2017-01-18 | 国家电网公司 | Voice forecasting linkage method and system based on call requirements |
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| US5740238A (en) * | 1995-11-03 | 1998-04-14 | Lucent Technologies Inc. | Method and apparatus for queuing a call to the best backup split |
| CN103024218A (en) * | 2012-12-05 | 2013-04-03 | 广东佳和通信技术有限公司 | Processing method for system to broadcast job number after call center successfully distributes seat and system for achieving processing method |
| CN104125349A (en) * | 2014-06-27 | 2014-10-29 | 国家电网公司 | Voice interaction management method and system based on telephone traffic forecasting |
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