CN102945521A - Hotel duty arranging system based on workflow and method thereof - Google Patents
Hotel duty arranging system based on workflow and method thereof Download PDFInfo
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- CN102945521A CN102945521A CN2012104791493A CN201210479149A CN102945521A CN 102945521 A CN102945521 A CN 102945521A CN 2012104791493 A CN2012104791493 A CN 2012104791493A CN 201210479149 A CN201210479149 A CN 201210479149A CN 102945521 A CN102945521 A CN 102945521A
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Abstract
The invention provides a hotel duty arranging system based on the workflow and a method thereof. The system and the method are used for conducting reasonable duty arrangement based on work amount to achieve high-efficiency work, resolve the problem of unreasonable duty arrangment, improve hotel operation efficiency, simultaneous increase employee enthusiasm and reduce unnecessary on-duty time of employees. The duty arranging system comprises a database system, a workflow system and a work receiving and recording module used for receiving working arrangement and recording work amount. The workflow system and the work receiving and recording module are connected onto a server in centralizing mode. The work receiving and recording module is connected onto the server through a wireless network. The database system comprises a room department database system and an antechamber department database system. The workflow system comprises a working amount statistic module and a workflow duty arranging module. The work receiving and recording module is a handheld mobile terminal. The duty arranging method includes a booking room statistic and security housing step, a working amount statistic step and a database inquiry step and a duty arranging step.
Description
Technical field
The present invention relates to the employee field of arranging an order according to class and grade, specifically be applied to Hotel Staff and arrange an order according to class and grade.
Background technology
The operation of existing hotel industry, management are to be based upon on the basis of the Hotel Computer Management System of bringing into use in last century eight, the nineties, its principle is that original each functional department in hotel is together in series by computer system, the data stream essence of transmission is cash flow in the system, rather than all departments and each employee's workload is done accurately statistics;
Existing hotel carries out three-shift system, and the busy time mainly concentrates on 8 a.m. to 10 to 5 o'clock to 9 o'clock of afternoon among a, lobby department one day, and all the other times are very idle, cause the human resources waste; B, same because there is dull and rush season in the hotel causes employee's configuration and labour's reasonable use to have difficulties; C, lobby attendant are in the majority with the young woman, generally are unwilling to be on night shift;
Now hotel industry becomes the labour intensive profession that comes the lowest from last century eight, industry that the nineties is very the most popular, disappearance along with the Chinese population bonus, hotel industry is recruited more and more difficult, a lot of hotels are for a long time in the situation that full the running not, and the development in each hotel is all seriously being perplexed in the increase of overtime work and the decline of service quality.
Summary of the invention
Technical matters to be solved by this invention is for above-mentioned deficiency of the prior art, a kind of hotel Workforce Management and method are provided, be that the basis is rationalized and arranged an order according to class and grade by workload specifically, realize efficiency operation, solve and rationalize the problem of arranging an order according to class and grade, improve hotel operating efficient, increase simultaneously employee's enthusiasm, reduce the unnecessary time on duty of employee.
The technical solution adopted for the present invention to solve the technical problems is: a kind of hotel's Workforce Management based on workflow, comprise: the Database Systems of personal information to be arranged an order according to class and grade in the storage hotel, carry out Workload Account as the basis and generate the result's that arranges an order according to class and grade Workflow system and work reception and the logging modle that receives job placement and writing task amount take workflow; Above-mentioned Database Systems, Workflow system and work receiving record module are concentrated and are connected to server; Wherein, work reception and logging modle are connected to server by wireless network;
Above-mentioned Database Systems comprise housekeeping department's data base set front office division's Database Systems of unifying;
Above-mentioned Workflow system comprises Workload Account module and the workflow module of arranging an order according to class and grade;
Above-mentioned work reception and logging modle are the hand-hold movable terminal.
Further be: above-mentioned housekeeping department Database Systems comprise guest room professional medical-care personnel's database and non-guest room professional medical-care personnel's database; Described front office division database comprises male sex's database of lobby and women's database of lobby; Described Workload Account module comprises predetermined room statistical module and guarantee house statistical module, and the Workload Account module is by the statistical module of booking rooms in advance, and guarantee house statistical module and planned workload are calculated the second day workload; The described workflow module module that is included as that module is arranged an order according to class and grade in guest room that housekeeping department arranges an order according to class and grade and arrange an order according to class and grade in the lobby of arranging an order according to class and grade for front office division of arranging an order according to class and grade;
Above-mentioned Workload Account module is connected to the workflow module of arranging an order according to class and grade.
Further be: professional medical-care personnel's databases storage in above-mentioned guest room need to be carried out just workable personal information of on-the-job training; The professional medical-care personnel's databases storage of described non-guest room does not need to carry out the personal information that on-the-job training can be worked.
The present invention also provides a kind of hotel's scheduling method based on workflow, comprising:
The step of-the statistics of booking rooms in advance and guarantee house statistics: add up booking rooms in advance of second day, and go out the guarantee house number according to ration statistics;
The step of-Workload Account: the number of will booking rooms in advance, the guarantee house number, the schedule work that the hotel is daily finally calculates the workload of second day;
The step of-data base querying: the employee information that inquiry can be arranged an order according to class and grade;
-the step of arranging an order according to class and grade: comprise housekeeping department's step and front office division step of arranging an order according to class and grade of arranging an order according to class and grade;
Housekeeping department's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Front office division's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Arrange the step of full-time night shift: discharge the lobby male sex who stores in the name database and be used for the epipodium waiter on duty of duty hour.
Further be: this method comprises that also standby hilllock personnel receive the step of arrange an order according to class and grade task and writing task amount by movable termination; Described task and the workload of arranging an order according to class and grade is stored to server end.
The present invention compared with prior art has the following advantages:
The present invention can provide the Workforce Management that rationalizes accurately by the combination of Workload Account and database, meanwhile, the three-shift system of housekeeping department is changed into double shift, i.e. mornig shift and the middle class in a kindergarten; Releasing housekeeping department arranges an order according to class and grade for hilllock system, that is: every day, a waiter on duty only arranged in each class, this waiter must epipodium duty hour, others employee makes streaming system and can arrange standby hilllock personnel on duty according to the required work total amount of finishing on the same day, and the workload that standby hilllock personnel need only the completion system arrangement just can be come off duty; The principle that hilllock the personnel's on duty and standby compliance system of arranging an order according to class and grade arranges.Front office division reforms double shift into by traditional three-shift system and adds full-time night shift system, and special on night duty lobby attendant (young men is main) namely is set, and remaining lobby waiter only takes turns mornig shift and the middle class in a kindergarten;
Above-mentioned Workforce Management and method so that the final result that arranges an order according to class and grade rationalizes more, can fully provide the efficiency of operation in hotel, increase employee's enthusiasm, have reduced the unnecessary time on duty, so that hotel and employee have all obtained good development.
Description of drawings
Fig. 1 is system architecture diagram of the present invention;
Fig. 2 is method flow diagram of the present invention.
Embodiment
Below in conjunction with drawings and Examples the specific embodiment of the invention is described:
The present invention is based on hotel's Workforce Management of workflow, comprise: the Database Systems of personal information to be arranged an order according to class and grade in the storage hotel, carry out Workload Account as the basis and generate the result's that arranges an order according to class and grade Workflow system and work reception and the logging modle that receives job placement and writing task amount take workflow; Above-mentioned Database Systems, Workflow system and work receiving record module are concentrated and are connected to server; Wherein, work reception and logging modle are connected to server by wireless network;
Above-mentioned Database Systems comprise housekeeping department's data base set front office division's Database Systems of unifying;
Above-mentioned Workflow system comprises Workload Account module and the workflow module of arranging an order according to class and grade;
Above-mentioned work reception and logging modle are the hand-hold movable terminal.
Said system can go out the second day workload in hotel by accurate statistics, and can carry out rationalization personnel configuration according to workload and concrete database internal information; The employee can receive the information of arranging an order according to class and grade and can the real-time storage workload in real time.More efficient with employee's work so that arrange an order according to class and grade.
In order to rationalize the segmentation said system, above-mentioned housekeeping department Database Systems comprise guest room professional medical-care personnel's database and non-guest room professional medical-care personnel's database, wherein, it is amateur order of classes or grades at school that cloth grass order of classes or grades at school is tidied up in definition, definition health order of classes or grades at school and the order of classes or grades at school of making the bed are professional order of classes or grades at school, and difference is that the former does not need training can carry out work, and the latter can be on duty after need to passing through training and examination, the former can be supported busy by the colleague of other department, and the latter must have the employee of relevant qualification to help to do; Described front office division database comprises male sex's database of lobby and women's database of lobby; Described Workload Account module comprises predetermined room statistical module and guarantee house statistical module, and the Workload Account module is by the statistical module of booking rooms in advance, and guarantee house statistical module and planned workload are calculated the second day workload; The described workflow module module that is included as that module is arranged an order according to class and grade in guest room that housekeeping department arranges an order according to class and grade and arrange an order according to class and grade in the lobby of arranging an order according to class and grade for front office division of arranging an order according to class and grade;
Above-mentioned Workload Account module is connected to the workflow module of arranging an order according to class and grade.
Further, above-mentioned guest room professional medical-care personnel's databases storage need to be carried out just workable personal information of on-the-job training; The professional medical-care personnel's databases storage of described non-guest room does not need to carry out the personal information that on-the-job training can be worked.
The present invention also provides a kind of hotel's scheduling method based on workflow, comprising:
The step of-the statistics of booking rooms in advance and guarantee house statistics: add up booking rooms in advance of second day, and go out the guarantee house number according to ration statistics;
The step of-Workload Account: the number of will booking rooms in advance, the guarantee house number, the schedule work that the hotel is daily finally calculates the workload of second day; Concrete is, opens room quantity according to what the daily schedule work content in hotel and guest subscribed, and different workload every day is calculated automatically by account form by system, and arranges on this basis the personnel that arrange an order according to class and grade of every day of hotel;
The step of-data base querying: the employee information that inquiry can be arranged an order according to class and grade;
-the step of arranging an order according to class and grade: comprise housekeeping department's step and front office division step of arranging an order according to class and grade of arranging an order according to class and grade;
Housekeeping department's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Front office division's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Arrange the step of full-time night shift: discharge the lobby male sex who stores in the name database and be used for the epipodium waiter on duty of duty hour.
Assign the lobby attendant to be responsible for for guest's services after, the three-shift system of housekeeping department is changed into double shift, i.e. mornig shift (8:00-17:00) and the middle class in a kindergarten (14:00-23:00)
Releasing housekeeping department arranges an order according to class and grade for hilllock system, that is: every day, a waiter on duty only arranged in each class, this waiter must epipodium duty hour, others employee makes streaming system and can arrange standby hilllock personnel on duty according to the required work total amount of finishing on the same day, and the workload that standby hilllock personnel need only the completion system arrangement just can be come off duty; The principle that hilllock the personnel's on duty and standby compliance system of arranging an order according to class and grade arranges.
Front office division reforms double shift into by traditional three-shift system and adds full-time night shift system, and special on night duty lobby attendant (young men is main) namely is set, and remaining lobby waiter only takes turns mornig shift and the middle class in a kindergarten;
Further, said method comprises that also standby hilllock personnel receive the step of arrange an order according to class and grade task and writing task amount by movable termination; Described task and the workload of arranging an order according to class and grade is stored to server end.
The above has done detailed description to the preferred embodiment for the present invention by reference to the accompanying drawings, but the invention is not restricted to above-mentioned embodiment, in the ken that those of ordinary skills possess, can also make a variety of changes under the prerequisite that does not break away from aim of the present invention.
Do not break away from the spirit and scope of the present invention and can make many other changes and remodeling.Should be appreciated that to the invention is not restricted to specific embodiment, scope of the present invention is defined by the following claims.
Claims (5)
1. hotel's Workforce Management based on workflow, comprise: the Database Systems of personal information to be arranged an order according to class and grade in the storage hotel, carry out Workload Account as the basis and generate the result's that arranges an order according to class and grade Workflow system and work reception and the logging modle that receives job placement and writing task amount take workflow; Above-mentioned Database Systems, Workflow system and work receiving record module are concentrated and are connected to server; Wherein, work reception and logging modle are connected to server by wireless network;
Above-mentioned Database Systems comprise housekeeping department's data base set front office division's Database Systems of unifying;
Above-mentioned Workflow system comprises Workload Account module and the workflow module of arranging an order according to class and grade;
Above-mentioned work reception and logging modle are the hand-hold movable terminal.
2. a kind of hotel's Workforce Management based on workflow as claimed in claim 1, it is characterized in that: described housekeeping department Database Systems comprise guest room professional medical-care personnel's database and non-guest room professional medical-care personnel's database; Described front office division database comprises male sex's database of lobby and women's database of lobby; Described Workload Account module comprises predetermined room statistical module and guarantee house statistical module, and the Workload Account module is by the statistical module of booking rooms in advance, and guarantee house statistical module and planned workload are calculated the second day workload; The described workflow module module that is included as that module is arranged an order according to class and grade in guest room that housekeeping department arranges an order according to class and grade and arrange an order according to class and grade in the lobby of arranging an order according to class and grade for front office division of arranging an order according to class and grade;
Above-mentioned Workload Account module is connected to the workflow module of arranging an order according to class and grade.
3. a kind of hotel's Workforce Management based on workflow as claimed in claim 1 is characterized in that: professional medical-care personnel's databases storage in described guest room need to be carried out just workable personal information of on-the-job training; The professional medical-care personnel's databases storage of described non-guest room does not need to carry out the personal information that on-the-job training can be worked.
4. hotel's scheduling method based on workflow comprises:
The step of-the statistics of booking rooms in advance and guarantee house statistics: add up booking rooms in advance of second day, and go out the guarantee house number according to ration statistics;
The step of-Workload Account: the number of will booking rooms in advance, the guarantee house number, the schedule work that the hotel is daily finally calculates the workload of second day;
The step of-data base querying: the employee information that inquiry can be arranged an order according to class and grade;
-the step of arranging an order according to class and grade: comprise housekeeping department's step and front office division step of arranging an order according to class and grade of arranging an order according to class and grade;
Housekeeping department's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Front office division's step of arranging an order according to class and grade comprises:
The step of row mornig shift: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
The step of row's middle class in a kindergarten: discharge one and be used for the epipodium waiter on duty of duty hour; Discharge the standby hilllock waiter of needs assigned work amount in a plurality of the needs amount of the finishing the work statistic procedures according to workload;
Arrange the step of full-time night shift: discharge the lobby male sex who stores in the name database and be used for the epipodium waiter on duty of duty hour.
5. a kind of hotel's scheduling method based on workflow as claimed in claim 4 is characterized in that:
Comprise that also standby hilllock personnel receive the step of arrange an order according to class and grade task and writing task amount by movable termination; Described task and the workload of arranging an order according to class and grade is stored to server end.
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| CN2012104791493A CN102945521A (en) | 2012-11-22 | 2012-11-22 | Hotel duty arranging system based on workflow and method thereof |
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| CN103489060A (en) * | 2013-09-04 | 2014-01-01 | 福建省视通光电网络有限公司 | Shift method capable of ensuring relative fairness of shift |
| CN104361444A (en) * | 2014-11-05 | 2015-02-18 | 苏永静 | Method and system for nursing shift scheduling |
| CN104951896A (en) * | 2015-06-30 | 2015-09-30 | 北京奇虎科技有限公司 | Human resource distribution method and device |
| CN106096914A (en) * | 2016-06-13 | 2016-11-09 | 北京无线体育俱乐部有限公司 | A kind of caddie's management method and device |
| CN107563649A (en) * | 2017-09-05 | 2018-01-09 | 盐城工学院 | A kind of data processing method and equipment |
| CN108062621A (en) * | 2017-12-07 | 2018-05-22 | 重庆天府矿业有限责任公司 | A kind of personnel's procedural style violating the regulations is helped and educated management-control method and system |
| CN108269052A (en) * | 2016-12-30 | 2018-07-10 | 平安科技（深圳）有限公司 | Standby class method and apparatus |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103489060A (en) * | 2013-09-04 | 2014-01-01 | 福建省视通光电网络有限公司 | Shift method capable of ensuring relative fairness of shift |
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| CN104951896A (en) * | 2015-06-30 | 2015-09-30 | 北京奇虎科技有限公司 | Human resource distribution method and device |
| CN106096914A (en) * | 2016-06-13 | 2016-11-09 | 北京无线体育俱乐部有限公司 | A kind of caddie's management method and device |
| CN108269052A (en) * | 2016-12-30 | 2018-07-10 | 平安科技（深圳）有限公司 | Standby class method and apparatus |
| CN107563649A (en) * | 2017-09-05 | 2018-01-09 | 盐城工学院 | A kind of data processing method and equipment |
| CN108062621A (en) * | 2017-12-07 | 2018-05-22 | 重庆天府矿业有限责任公司 | A kind of personnel's procedural style violating the regulations is helped and educated management-control method and system |
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Application publication date: 20130227 |