CN102708454B - Solution of terminal fault provides method and device - Google Patents
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Abstract
The invention discloses solution of terminal fault and provide method and device, wherein, described method includes: start dialog box, and the terminal fault being received user's input by described dialog box describes information；According to preset data base, described terminal fault is described information to be analyzed, and obtain corresponding solution；By described dialog box, described solution is presented to user.By means of the invention it is possible to when user terminal breaks down, automatically provide the user solution.
Description
Technical field
The present invention relates to field of computer technology, particularly relate to solution of terminal fault and method and dress are provided
Put.
Background technology
Along with the development of computer technology, the terminal unit such as computer, mobile phone has almost become in people's life
Indispensable instrument.But, for a lot of users, the understanding to terminal unit is only limitted to application,
The most not possessing the Professional knowledge in terms of computer, be ignorant of how safeguarding equipment, once there is event in equipment
Barrier, the most at a loss what to do.Such as, computer desktop occur strange icon and cannot delete, some browsers
Icon just ejects webpage topsy-turvy, shortcut icon shows abnormal, " my computer " and " returns
Receive station " etc. system icon vanish from sight, etc., these computer icon abnormal symptoms often annoying all multiplex
Family, the difficulty of self-healing is the biggest.
Therefore, how can provide the user effective help when subscriber terminal equipment breaks down, be urgent
It is essential and wants those skilled in the art to solve the technical problem that.
Summary of the invention
The invention provides solution of terminal fault and method and device is provided, it is possible at user terminal, event occurs
During barrier, automatically provide the user solution.
The invention provides following scheme:
A kind of solution of terminal fault provides method, including:
Starting dialog box, the terminal fault being received user's input by described dialog box describes information；
According to preset data base, described terminal fault is described information to be analyzed, and solved accordingly
Scheme；
By described dialog box, described solution is presented to user.
Optionally, also include:
Frenquently Ask Question List is represented in described dialog box.
Optionally, entrance is launched/packed up to corresponding one of each FAQs, and described method also includes:
Carry out launching or the switching of collapsed state by described expansion/pack up entrance；Wherein, in collapsed state
Under, only represent FAQs itself, in the deployed state, show producing cause corresponding to FAQs and
Solution.
Optionally, be analyzed when described terminal fault being described information according to preset data base, obtain to
During few two solutions, described at least two solution is supplied to user, selects for user.
Optionally, also include:
Provide a user with and make other entrances selected, in order to when user is entered by this entrance, to user
FAQs and the list of solution thereof, or switching manual service are provided.
Optionally, also include:
When receive user transfer the request of manual service time, set up and service end according to preset communication interface
Communication, set up the dialog box of user and service end engineer.
Optionally, also include:
It is analyzed when described terminal fault being described information according to preset data base, it is judged that described fault
When description information is concrete not, represents to user according to the information in described data base and believe with described failure-description
The specific descriptions candidate item that manner of breathing closes, in order to notify that user inputs more specifically failure-description with the form questioned closely
Information.
Optionally, described solution being presented in the way of operable entrance user, described method is also wrapped
Include:
When user performs preset operation for the operable entrance that the solution represented is corresponding, it is right to run
The tool kit answered, in order to perform the operation that described solution is corresponding.
Optionally, also include:
After the operation that described solution is corresponding is finished, with the form of operable entrance to user's query
Implementation effect, in order to obtain the effect relevant information of user feedback.
Optionally, described according to preset data base, described terminal fault described information and be analyzed, and
Include to corresponding solution:
Extracting keywords from described failure-description information；
According to the corresponding relation between preset key word and solution, obtain corresponding solution.
Optionally, described according to the corresponding relation between preset key word and solution, obtain corresponding
Solution includes:
If the key word extracted is at least two, then according to the solution preference pattern pre-build,
Select the solution that described at least two key word is corresponding.
Optionally, also include: set up described solution preference pattern in the following manner:
Obtain the crucial phrase of mark person mark and the correspondence set of solution；
According to the corresponding relation of same keyword group from the different solutions being marked, set up described solution party
Case preference pattern.
Optionally, the described corresponding relation according to same keyword group from the different solutions being marked, build
Vertical described solution preference pattern includes:
It is noted as the number of times of piecemeal solution scheme according to same keyword group, selects for same keyword group
It is marked the solution that number of times is most；
Preserve crucial phrase and the corresponding relation being marked between the solution that number of times is most, in order to set up institute
State solution preference pattern；
Described, according to the solution preference pattern pre-build, select described at least two key word corresponding
Solution include:
Select what described solution preference pattern preserved to be marked the solution that number of times is most.
Optionally, the described corresponding relation according to same keyword group from the different solutions being marked, build
Vertical described solution preference pattern includes:
It is noted as the number of times of piecemeal solution scheme according to same keyword group, determines that crucial phrase is to each quilt
The mapping probabilities of the solution of mark；
Preserve the mapping probabilities of the solution that crucial phrase is marked to each, in order to set up described solution party
Case preference pattern；
Described, according to the solution preference pattern pre-build, select described at least two key word corresponding
Solution include:
Mapping probabilities according to each solution being marked preserved in described solution preference pattern
Size, and the weighted value of preset piecemeal solution scheme, select described at least two key word corresponding
Solution.
Optionally, the correspondence set bag of crucial phrase and the solution of described acquisition mark person mark
Include:
Gather text message as training sample；
Carry out following operation respectively for each training sample: extracting keywords from training sample, work as extraction
When the key word gone out is at least two, using this at least two key word as a crucial phrase, according in advance
Corresponding relation between the single key word and the solution that preserve, each be given respectively in crucial phrase closes
The solution that keyword is corresponding marks for mark person, obtains the crucial phrase of mark person mark according to annotation results
Corresponding relation with solution.
Optionally, described same keyword group is the crucial phrase elementary composition by identical key word.
Optionally, described same keyword group is elementary composition by identical key word and each key word
The crucial phrase that sequencing that element occurs in the training sample at respective place is identical.
Optionally, also include:
According to preset synonym table, the key word extracted from described text message is carried out synonym conjunction
And.
A kind of solution of terminal fault provides device, including:
Information receiving unit, is used for starting dialog box, is received the end of user's input by described dialog box
End failure-description information；
Solution acquiring unit, is carried out for described terminal fault being described information according to preset data base
Analyze, and obtain corresponding solution；
Solution represents unit, for described solution being presented to user by described dialog box.
Optionally, also include:
FAQs represents unit, for representing Frenquently Ask Question List in described dialog box.
Optionally, entrance is launched/packed up to corresponding one of each FAQs, and described device also includes:
Status toggle unit, for carrying out launching or the switching of collapsed state by described expansion/pack up entrance；
Wherein, under collapsed state, only represent FAQs itself, in the deployed state, show FAQs
Corresponding producing cause and solution.
Optionally, described solution represent unit specifically for: when according to preset data base to described end
End failure-description information is analyzed, when obtaining at least two solution, by described at least two solution party
Case is supplied to user, selects for user.
Optionally, also include:
Other entrances provide unit, make other entrances selected for providing a user with, in order to lead to user
When crossing the entrance of this entrance, provide a user with the list of FAQs and solution thereof, or switching people's work clothes
Business.
Optionally, also include:
Human relay working unit, for when receive user transfer the request of manual service time, according to preset logical
Letter interface sets up the communication with service end, sets up the dialog box of user and service end engineer.
Optionally, also include:
Question closely unit, be analyzed for described terminal fault being described information according to preset data base,
Judge when described failure-description information is concrete not, according to the information in described data base to user represent with
The specific descriptions candidate item that described failure-description information is relevant, in order to notify that user inputs more with the form questioned closely
Concrete failure-description information.
Optionally, described solution being presented in the way of operable entrance user, described device also wraps
Include:
Scheme performance element, for performing pre-as user for the operable entrance that the solution represented is corresponding
During the operation put, run corresponding tool kit, in order to perform the operation that described solution is corresponding.
Optionally, also include:
Staining effect unit, for after the operation that described solution is corresponding is finished, with operable enter
The form of mouth is to user's query implementation effect, in order to obtain the effect relevant information of user feedback.
Optionally, described solution acquiring unit includes:
Keyword abstraction subelement, for extracting keywords from described failure-description information；
Solution obtains subelement, for according to the corresponding pass between preset key word and solution
System, obtains corresponding solution.
Optionally, described solution obtain subelement specifically for, if the key word extracted is at least
Two, then according to the solution preference pattern pre-build, select described at least two key word corresponding
Solution.
Optionally, also include:
Set obtains unit, for the set of correspondences of crucial phrase and the solution of the person that obtains mark mark
Close；
Unit set up by model, for the corresponding pass according to same keyword group from the different solutions being marked
System, sets up described solution preference pattern.
Optionally, described model is set up unit and is included:
Select subelement, for being noted as the number of times of piecemeal solution scheme according to same keyword group, select
It is marked the solution that number of times is most for same keyword group；
First preserves subelement, for preserving crucial phrase and being marked between the solution that number of times is most
Corresponding relation, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
First selects subelement, for selecting preserve in described solution preference pattern to be marked number of times
Many solutions.
Optionally, described model is set up unit and is included:
Mapping probabilities computation subunit, for being noted as the secondary of piecemeal solution scheme according to same keyword group
Number, determines the mapping probabilities of the solution that crucial phrase is marked to each；
Second preserves subelement, general for preserving the mapping of the solution that crucial phrase is marked to each
Rate, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
Second selects subelement, for be marked according to each preserved in described solution preference pattern
The size of the mapping probabilities of solution, and the weighted value of preset piecemeal solution scheme, described in selection extremely
The solution that few two key words are corresponding.
Optionally, described set acquisition unit includes:
Sample collection subelement, is used for gathering text message as training sample；
Mark subelement, for carrying out following operation respectively: take out from training sample for each training sample
Take key word, when the key word extracted is at least two, using this at least two key word as a pass
Keyword group, according to the corresponding relation between single key word and the solution pre-saved, provides pass respectively
The solution that each key word in keyword group is corresponding marks for mark person, obtains mark according to annotation results
The crucial phrase of person's mark and the corresponding relation of solution.
Optionally, described same keyword group is the crucial phrase elementary composition by identical key word.
Optionally, described same keyword group is elementary composition by identical key word and each key word
The crucial phrase that sequencing that element occurs in the training sample at respective place is identical.
Optionally, also include:
Synonym combining unit, for according to preset synonym table, extracts from described text message
Key word carry out synonym merging.
The specific embodiment provided according to the present invention, the invention discloses techniques below effect:
By the invention it is possible to receive the terminal fault of user's input in the mode of dialog box to describe information,
And after having been resolved scheme according to preset data base, by dialog box, solution can be presented to use
Family.Therefore, even if user does not knows about the reason of terminal fault, it is also possible to get corresponding solution,
And then solve problem present in its terminal unit.
Accompanying drawing explanation
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to enforcement
In example, the required accompanying drawing used is briefly described, it should be apparent that, the accompanying drawing in describing below is only
Some embodiments of the present invention, for those of ordinary skill in the art, are not paying creative work
Under premise, it is also possible to obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the flow chart of the method that the embodiment of the present invention provides；
Fig. 2 is a detailed description of the invention flow chart in the method that the embodiment of the present invention provides；
Fig. 3 is the schematic diagram of the device that the embodiment of the present invention provides.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clearly
Chu, be fully described by, it is clear that described embodiment be only a part of embodiment of the present invention rather than
Whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art obtained all its
His embodiment, broadly falls into the scope of protection of the invention.
Firstly the need of explanation, in embodiments of the present invention, in order to assist user to solve its terminal and set
Problem present in Bei, it is provided that a client software, user can be by event present on its computer
Barrier describes to this client software, and accordingly, this client software just can be according to the description of user, it is judged that
What the reason haveing this fault of generation is, and then according between the failure cause pre-saved and solution
Corresponding relation, provides the user solution, or according between the failure cause pre-saved and instruction
Corresponding relation, directly invokes corresponding instruction, performs to eliminate the operation of fault.In order to achieve the above object,
Embodiments providing a kind of solution of terminal fault and provide method, see Fig. 1, the method is permissible
Including:
S101: start dialog box, the terminal fault being received user's input by described dialog box describes letter
Breath；
In embodiments of the present invention, it is used for providing the user the software system of solution of terminal fault (for just
In description, it is referred to as being called for short " computer expert's system " by this software system below) can have class in client
Like the client end interface of JICQ, user is when fault present on needs solve terminal, it is possible to
Enter, accordingly by double-clicking the modes such as corresponding icon, it is possible to start the interface of computer expert's system,
In this display interface, having the dialog box of man-machine interaction, user can describe by input fault in this dialog box
Information, such as " my computer starts the slowest " etc..Or, when implementing, also computer expert
System can also support phonetic entry pattern, and after being switched to phonetic entry pattern, user can directly face toward
Mike gives an oral account in oneself terminal unit to there is what kind of problem.It should be noted that user by keyboard or
The description information about computer glitch that the modes such as person's voice input, as long as some tables present in terminal
Face phenomenon, such as, " strange icon occurs in computer desktop, and cannot delete ", " some browser figures
Mark will automatic spring webpage topsy-turvy ", " shortcut icon all become unknown file icon,
Shortcut small arrow becomes black fritter or is blocked by other icon " etc..Generally these superficial phenomena
Being owing to the reason of some profound levels causes, such as, " there is strange icon in computer desktop, and cannot delete
Remove ", typically all computer has suffered caused by viral wooden horse, and " some browser icon will automatic spring random 78
The webpage of grain " it is usually because browser is held as a hostage caused, etc..But in embodiments of the present invention, user
Need not know the reason of these profound levels, it is only necessary to some seen abnormal phenomenon language are retouched
State out and tell to computer expert's system.
Certainly, under aforementioned voice input fault describes the mode of information, computer expert's system is receiving use
After the voice messaging of family input, text message can be converted thereof into, the most how to convert speech information into
Text message can use existing technology to realize, and repeats no more here.But it should be recognized that in reality
In the application of border, computer expert's system is being activated, and after being switched to phonetic entry pattern, can be always
Detect whether that sound inputs, if it has, then carry out intercepting record, during this period, if it find that user one
Directly speaking incessantly, then proving that user has not been completed and this time describe, until user pipes down and reaches
Regular hour length (such as 2 seconds or other values), then it is believed that user has been completed this time retouches
State, then the voice signal that this listens to is converted to text message, as the fault of user's this time input
Description information.
S102: according to preset data base, described terminal fault is described information and be analyzed, and obtain corresponding
Solution；
Specifically according to preset data base terminal fault described information be analyzed time, can have multiple reality
Existing mode, for example, it is possible to directly the text of failure-description information is carried out participle, is carried out according to sentence constituent
Semantic analysis, etc..It addition, in embodiments of the present invention, it is also possible to use and be analyzed based on key word
Mode realize.That is, after the terminal fault receiving user's input describes information, can be therefrom
Extracting keywords, then according to the corresponding relation between key word and the solution pre-set, obtains
Concrete solution.Wherein, specifically when carrying out keyword abstraction, a key word can be pre-set
List, such as, can include " shutdown ", " automatically restarting ", " blue screen ", " slowly " etc., obtain terminal
After the text message that failure-description information is corresponding, it is possible to according to by each key word in lists of keywords
Compare respectively at text message, see and whether occur in text message, if in certain lists of keywords
Key word occurs in text message, then extracted.
If describing at a terminal fault and information only extracting an effective key word, then direct basis
Previously according to the corresponding relation between key word and solution that experience etc. generates, obtain the solution party of correspondence
Case.But in actual applications, different user is when describing same problem, and expression way varies,
Be frequently present of one describe in contain the situation of multiple key word, but in these key words, possible some be
For describing environmental information, concrete fault is probably and is embodied by wherein some key word.This
Time, if still according to the above-mentioned mode tabled look-up, can only for each key word be given respectively one corresponding
Solution, now, user may still not know use which scheme could solve in its computer
Problem.To this end, for this situation, in embodiments of the present invention, a solution can be pre-build
Preference pattern, can preserve for when there is multiple key word in a text message, Yong Huhuo in this model
Person technical staff after text message is carried out semantic understanding, the solution corresponding to each key word
Selection situation relevant information, so, when extracting multiple key word from a text message, it is possible to
By this model, determine and need to select which solution.
Specifically when setting up solution preference pattern, can first obtain crucial phrase and the solution of artificial mark
The certainly correspondence set of scheme, then right according to same keyword group and the different solutions being marked
Should be related to, set up solution preference pattern.It is to say, for crucial phrase, can allow user or
Organizational technology personnel select from the solution that each key word is corresponding as mark person, then record
The selection result of lower mark person, then can obtain the crucial phrase of artificial mark and the corresponding relation of solution
Set.Such as, for crucial phrase 1, the key word wherein comprised is a, b, c, then can be by key
The solution that word a, key word b, key word c are corresponding respectively is all supplied to mark person, if mark person
What first selected is solution I corresponding for key word a, then obtain once the crucial phrase 1 of artificial mark
And the corresponding relation between solution I；It is similar to, if the selection of mark person's second is that key word b is corresponding
Solution II, then obtain once between crucial phrase 1 and the solution II of artificial mark corresponding closes
System, by that analogy.Then, after obtaining substantial amounts of this corresponding relation, it is possible to according to identical key
The corresponding relation of phrase and the different solutions being marked, it is established that solution preference pattern.
Specifically at the corresponding relation according to same keyword group from the different solutions being marked, set up and solve
During Scheme Selection Model, the number of times of piecemeal solution scheme can be noted as according to same keyword group, select
It is marked, for same keyword group, the solution that number of times is most, then preserves crucial phrase and be marked time
Corresponding relation between the solution that number is most, in order to set up solution preference pattern.That is,
After obtaining the artificial crucial phrase of mark and the correspondence set of solution, can add up, just
Same keyword group can be obtained and be noted as the number of times of piecemeal solution scheme, wherein be marked number of times most
Solution can serve as the solution that this key phrase is corresponding.So, currently describing for user
Fault select solution time, directly will extract from text message each key word composition key word
Group, then select this key phrase corresponding be marked the solution that number of times is most.
Or, under another kind of implementation, it is also possible to be noted as piecemeal solution according to same keyword group
The number of times of scheme, determines the mapping probabilities of the solution that crucial phrase is marked to each, then preserves this
Plant mapping probabilities, create its solution preference pattern.That is, to the artificial crucial phrase marked and solution
The correspondence set of scheme is added up, and obtains same keyword group and is noted as the secondary of piecemeal solution scheme
After number, same keyword group can be calculated respectively and be respectively denoted as the probability of various solution.Example
As, the number of times that crucial phrase 1 is noted as solution I is x time, is noted as the secondary of solution II
Number is for y time, and the number of times being noted as solution III is z time, then this key phrase 1 is to solution I
Mapping probabilities be x/ (x+y+z), the mapping probabilities of crucial phrase 1 to solution II is y/ (x+y+z),
Crucial phrase 1 is z/ (x+y+z) to the mapping probabilities of solution III.So, this according to preserve
When mapping probabilities information selects solution, it is possible to big according to mapping probabilities corresponding to piecemeal solution scheme
Little select, such as, directly the solution that mapping probabilities is maximum is supplied to user.Or it is all right
Pre-set the weighted value of piecemeal solution scheme, so, when for a key word group selection solution,
Mapping probabilities corresponding to piecemeal solution scheme and the size of weighted value can be considered, provide final solution
Certainly scheme.For example, it is assumed that in previous example, the mapping probabilities of crucial phrase 1 to solution II is maximum,
Mapping probabilities to solution I is slightly less than the mapping probabilities of solution II, but the power of solution I
Weight is if greater than the weight of solution II, and that the most finally selects is probably solution I.
In actual applications, when mark person carries out the mark of solution to crucial phrase, mark person can be allowed
Select in conjunction with concrete linguistic context.Such as, crucial phrase can also be to extract from certain text message
, so, user, can be by text envelope when carrying out the mark of solution for this key phrase
The complete semantic understanding of breath, selects solution.When implementing, can be accomplished by:
First collecting some text messages as training sample (can be to receive from data base etc. known to some
Collection), carry out following operation respectively for each training sample: extracting keywords from training sample, when taking out
When the key word taken out is at least two, using this at least two key word as crucial phrase, then a root
According to the corresponding relation between single key word and the solution pre-saved, be given respectively in crucial phrase
The solution that each key word is corresponding is labeled for mark person；Mark person is obtaining each key word respectively
After corresponding piecemeal solution scheme, complete semantic understanding can be carried out in conjunction with original text message, so
After from piecemeal solution scheme, be selected to solve one of corresponding fault be labeled.Same training sample
In the crucial phrase that extracts can be labeled respectively by multiple mark persons, meanwhile, same mark person is also
Multiple training samples can be labeled, so, finally be obtained with the key of a mark person mark
Phrase and the correspondence set of solution, in this, as the basis setting up solution preference pattern.
It should be noted that in actual applications, the same keyword group described in the embodiment of the present invention is permissible
Refer to: as long as be made up of the crucial phrase that i.e. can be considered identical identical key word.Such as, if key word
Group 1 and crucial phrase 2 are all made up of key word a, key word b and key word c, then crucial phrase
1 just can be considered as identical crucial phrase with crucial phrase 2.That is, it may not be necessary to consider that each closes
The order that keyword occurs in text message, such as, during setting up solution preference pattern, false
If crucial phrase 1 extracts from text message m, in text information m, key word a,
The sequencing of key word b and key word c is: key word a-> key word b-> key word c, and crucial
Phrase 2 extracts from text message n, in text information n, and key word a, key word
The sequencing of b and key word c is key word a-> key word c-> key word b, but, still can be by
(certainly, mark person, when being labeled, is as same keyword group for crucial phrase 1 and crucial phrase 2
It is respectively directed to carry out after each self-corresponding text message understands).In this case, obtaining
After solution preference pattern, the crucial phrase wherein preserved also is the most sequentially between each key word
Restriction, therefore, select to solve for the failure-description information that user is currently entered using this model
During scheme, after extracting at least two key word from text message, equally need not consider each
Key word sequencing in text message, that is, the key word a first said without concerned with user or elder generation
The key word b said, as long as comprising the two key word, the most directly selects the two key word corresponding for it
Solution.
The mode of this sequencing without the concern for key word in text message, can avoid solution party
The data volume that case solves in model is the hugest, it is also possible to avoid, owing to the data collected excessively are disperseed, leading
Cause the situation that model lost efficacy.Certainly, it is contemplated that during the sequencing difference that key word occurs in text message,
The implication gone out expressed by text message may be affected, therefore, in actual applications, select to improve
The accuracy of solution, it is also possible to this factor of sequencing in text message of key word is considered
Come in, say, that so-called same keyword group refers to, is made up of identical key word, and each
The crucial phrase that sequencing that keyword occurs in the training sample at respective place is identical.It is to say,
Also assume that crucial phrase 1 extracts from text message m, in text information m, crucial
The sequencing of word a, key word b and key word c is: key word a-> key word b-> key word c, and
Crucial phrase 2 extracts from text message n, in text information n, and key word a, pass
The sequencing of keyword b and key word c is key word a-> key word c-> key word b, then crucial phrase 1
With crucial phrase 2 will not by as identical crucial phrase, only in text message n key word a,
When the sequencing of key word b and key word c is also key word a-> key word b-> key word c, just meeting
Key phrase 1 and crucial phrase 2 are considered as same keyword group.Make the solution set up in this way
During Scheme Selection Model, after user have input failure-description information and is converted to text message, from text
When extracting key word in information, the sequencing equally occurred in text message according to key word is carried out
Extract, in solution preference pattern, then select the solution that same crucial phrase is corresponding
?.
It should be noted that in actual applications, in order to improve the efficiency of realization, also for avoiding data base
Past is huge, either during setting up model, or is pushing the process of solution according to model
In, after extracting key word from text message, it is also possible to some synonyms that wherein may comprise
Merge.Such as, the key word extracted from certain text message includes " computer " and " computer ",
Then the two word can be merged into " computer ", etc..When implementing, synonym can be pre-set
Table, carries out synon merging according to this table.
It is further to note that for the solution preference pattern set up, it is also possible to collect according to new
To information be updated, this information newly collected can include selecting mould according to current solution
Type is after user have selected solution, the situation that the accepts information of user.Such as, if user receives
Solution, then can further enhance the existing number for this solution in solution preference pattern
According to, if user have rejected the solution selected for it, then can suitably weaken solution preference pattern
In for the available data of this solution, etc..
S103: described solution is presented to user by described dialog box.
After having been resolved scheme, it is possible to by dialog box, solution is presented to user, example
As, " start is accelerated " and " game is accelerated " etc..So, user after seeing solution,
Some manual process operations etc. can be carried out according to the prompting of solution thus solve on its terminal unit
The fault existed.Or, in actual applications, it is also possible to by described solution party in the way of operable entrance
Case is presented to user, and such as, " start is accelerated " and " game is accelerated " the two solution is permissible
The most corresponding operable button, if user needs to boot up acceleration, then can click directly on correspondence
Button, accordingly, computer expert's system just can perform start and accelerate corresponding flow process.Such as, when with
After family clicks " start is accelerated " button, it is possible to jump to be carrying out the relevant place that start is accelerated
The prompting interface of reason, and perform to accelerate relevant operation to start, including " backup current system service and note
Volume table ", " optimize starting up's item and service entry ", " making an overall screening during system uses the garbage files produced ",
" scanning and reparation registry error information comprehensively ", " the sequence malicious plugins impact on your computer " etc., etc.
After being finished to this series of operation, it is possible to show completed interface, for example, it is possible to
Interface provides following prompting: " start is accelerated to complete ", " speed-raising optimizes and completes, it is contemplated that improve for you
The starting up speed of 30%, next time, start can experience new starting up speed ", etc..Need explanation
It is can be to set in data base in advance about the concrete operations needing to perform corresponding to solution
, implement, how to obtain about concrete data (such as starting up speed improve 30% etc.)
To being not embodiment of the present invention content of interest, repeat no more the most here.
In actual applications, some FAQs can be got by some experiences or other approach,
And in the form of a list FAQs can be shown in dialog box, can also represent each simultaneously
The solution that individual FAQs is corresponding, so, user is after starting computer expert's system, it is possible to first
First search whether to there is the problem that the problem needing to solve with oneself is identical, if deposited in Frenquently Ask Question List
, it is possible to it is directly obtained the solution of correspondence.Such as, the FAQs in list can include " electricity
Brain starting up speed is slow ", " computer run card ", " webpage of not opening ", " game picture delay ", " system rubbish
Too much ", " browser often collapses " etc..When implementing, each FAQs can a corresponding exhibition
Opening/pack up entrance, user can perform to click on this expansion/pack up the operations such as entrance, switches expansion or packs up
State, when being switched to deployed condition, then by information relevant to problem Producing reason and solution
Etc. being presented to user, such as, when user click the expansion on " booting computer speed is slow " right side/pack up into
After Kou, it is possible to show that " starting up's item too much can drag slow booting computer speed, it is proposed that you carry immediately
Speed ", wherein, " starting up's item too much can drag slow booting computer speed " is the introduction to problem producing cause,
" speed-raising immediately " is the solution that correspondence is given, and user can click on this solution, and computer expert is
System just can perform and relevant operation of raising speed.
It addition, in actual applications, user may disposably have input multiple problem, now, according to preset
Database analysis time, it finds that the terminal fault of user's input describes information and correspond to multiple solution party
Case, at this point it is possible to these schemes are all supplied to user, selects for user.Such as, the end of user's input
Holding failure-description information is that " what if ", possible in data base my computer start is slow, plays game and blocks very much,
The existing solution for booting computer this problem slow " start is accelerated ", has again object for appreciation game to block very much this
The solution " game is accelerated " of problem, at this point it is possible to judge to comprise in the failure-description information of user
Two problems, and can directly solution the most corresponding for the two problem all be opened up in dialog box
Now give user.Such as, " problem that settlement computer start is slow please click on ' start is accelerated ' ", " solution object for appreciation trip
The problem of play card, please click on ' game is accelerated ' ".
Also having a kind of situation is that the failure-description information of user's input may be excessively general, to such an extent as to computer is special
Family's system is according to discovery when being analyzed in data base, and describing solution corresponding to information may have with this
Multiple, now, if being all presented to user, the problem being gone to select by user can be faced again.Now, this
Bright embodiment can also be for the description information that user is current, obtain in some data bases preserve retouch with this
State the more detailed description information that information is relevant, be then presented to user, in this form user asked
Questioning closely of topic, allows the problem of user's description thereof carry out detailed restriction, in order to provide relatively accurate solution
Scheme.Such as, the terminal fault of user's input describes information and has hit certain key word, but this key word
Being not sufficient to release a solution, such as user has said " computer is slow ", but " computer is slow " this
Problem is point many aspects, in addition it is also necessary to what other key word limited just can push away solution, such as, electricity
Brain is slow when start, or plays during game slow, or slow when online, etc., different
Problem correspond to different solutions, therefore, just that the solution of these partial hit is the most corresponding
Limited key word be supplied to user with the form questioned closely, go to allow user limit.Such as, user finally selects
Select is that starting up speed is slow, then can push " start is accelerated " this solution to user, etc..
Certainly, when having pushed that repeatedly solution does not the most solve problem to user, then computer expert system
The follow-up solution be given again of uniting still may cannot solve the problem of user, therefore, implements in the present invention
In example, it is also possible to the propelling movement number of times of solution is counted, if pushing number of times more than preset number (example
As, 3), then while representing solution to user, it is also possible to provide a user with and make what other selected
Entrance, so, when user is entered by this entrance, can provide a user with FAQs and solution party thereof
The list of case, or manual service of transferring can also be asked the user whether, if it is, lead to according to preset
The engineer of letter interface and service end sets up communication, and creates the dialogue between user and the engineer of service end
Window, etc..Such as, when user clicks " other ", people's working platform of transferring can be asked the user whether
Family's service, if user clicks the button of " good, switching immediately ", then can be connect by preset communication
Mouth is set up with the engineer of service end and is connected, and can provide prompting interface, and prompting user is connecting engineer,
After successful connection, it is possible to set up the interface that user engages in the dialogue with engineer, all right in interface
There is introduction of use step and engineer's information etc..User just directly and can be taken by this dialog box
The engineer of business end engages in the dialogue, it is thus achieved that the remote assistance of engineer.
In order to be more fully understood that the scheme that the embodiment of the present invention provides, below with the example in an actual application
Son, intactly introduces the flow process of the embodiment of the present invention.
See Fig. 2, first start dialog box in the preparatory stage, it is judged that the most whether user is in is treated callback
State, if it is points out selection " to continue waiting for " or " again puing question to ", such as, can point out selection words
Art, is specifically as follows that " human expert seeks answer for you, please bear with.' continuing waiting for ' ' weight
New enquirement ' ".If user selects " continuing waiting for ", then close client, if user selects " again
Put question to ", then it is deleted from callback queue, start new dialogue.So far, the preparatory stage terminates.
It follows that user just can be with the mode input terminal failure-description information such as keyboard or voice, then
Computer expert's system starts to describe extraction key word information, failing to successfully extract pass from terminal fault
Keyword, then can return probabilistic gossip words art；If successfully extracting key word, then judge according to key word
It is life kind problem or computer problem, if life kind problem the most directly responds life kind words art, as
Fruit is computer problem, then judge whether to get the solution of correspondence according to data base, if obtained
Arrive, then the enumerator n started when starting client is added an operation, then judge the current of enumerator
Value n, if greater than or equal to 3, then push solution and " other " entrance, if n is less than 3,
Then only push solution to user, and without " other " entrance.During that is, open client, meter
The initial value of number device is 0, often pushes a scheme, and enumerator adds 1, when pushing solution first twice,
Can be without " other " entrance, after third time, it is possible to " other " entrance on band.Certainly, as
Fruit does not find solution in data base, then may determine that, whether current enumerator is more than or equal to 3,
If it is, Frenquently Ask Question List can be pushed to user to add " other " entrance, otherwise, push to user
Art if not understanding, such as display " can sorry, I understand, the problem that describe once you again " etc.
Deng.If data base exists solution, then receive the operation of user, if user clicks " other ",
Then judging whether to have promoted Frenquently Ask Question List to user, if pushed, turning human expert,
Otherwise push Frenquently Ask Question List and " other " entrance to user, if user clicks " other ",
The most equally turn human expert.In the case of user clicks " solution ", can be first by counting
Device resets, then running tool bag or open knowledge base, in order to eliminates terminal fault or popularizes to user
Relevant knowledge.If user performs shutoff operation, then judge that the operation of running tool bag is the completeest
Becoming, if completed, then prompting user test treatment effect once, such as " you are good, carries out for you
* *, effect of please having a try "；If it is not yet done, current operation can be terminated, and point out user " you
The instrument that terminates runs, and may I ask also other problems？" etc..
In the case of needs turn human expert, first active user can be joined artificial queue, if
Queue number is too much, then can go back to exhale, and informs user within a specified time (in such as 24 hours etc.)
Again log in and check reply.After connecting human expert, human expert can be that it pushes away according to user profile
Send solution.If problem still cannot be solved, then can transfer remote assistance to, by the behaviour of user computer
Make power and hand to long-range engineer, engineer perform remotely to operate, in order to eliminate the event on user terminal
Barrier.
There is provided method corresponding with the solution of terminal fault that the embodiment of the present invention provides, the embodiment of the present invention
Additionally providing a kind of solution of terminal fault and provide device, see Fig. 3, this device may include that
Information receiving unit 301, is used for starting dialog box, receives user by described dialog box and inputs
Terminal fault information is described；
Solution acquiring unit 302, for describing information according to preset data base to described terminal fault
It is analyzed, and obtains corresponding solution；
Solution represents unit 303, for described solution being presented to use by described dialog box
Family.
Wherein, also include:
FAQs represents unit, for representing Frenquently Ask Question List in described dialog box.
When implementing, entrance can be launched/be packed up to each FAQs correspondence one, and described device also wraps
Include:
Status toggle unit, for carrying out launching or the switching of collapsed state by described expansion/pack up entrance；
Wherein, under collapsed state, only represent FAQs itself, in the deployed state, show FAQs
Corresponding producing cause and solution.
Wherein, described solution represent unit specifically for: when according to preset data base to described terminal
Failure-description information is analyzed, when obtaining at least two solution, by described at least two solution
It is supplied to user, selects for user.
When implementing, also include:
Other entrances provide unit, make other entrances selected for providing a user with, in order to lead to user
When crossing the entrance of this entrance, provide a user with the list of FAQs and solution thereof, or switching people's work clothes
Business.
It addition, this device can also include:
Human relay working unit, for when receive user transfer the request of manual service time, according to preset logical
Letter interface sets up the communication with service end, sets up the dialog box of user and service end engineer.
Optionally, this device can also include:
Question closely unit, be analyzed for described terminal fault being described information according to preset data base,
Judge when described failure-description information is concrete not, according to the information in described data base to user represent with
The specific descriptions candidate item that described failure-description information is relevant, in order to notify that user inputs more with the form questioned closely
Concrete failure-description information.
Furthermore it is possible to described solution is presented to user in the way of operable entrance, now, described
Device also includes:
Scheme performance element, for performing pre-as user for the operable entrance that the solution represented is corresponding
During the operation put, run corresponding tool kit, in order to perform the operation that described solution is corresponding.
Additionally, this device can also include:
Staining effect unit, for after the operation that described solution is corresponding is finished, with operable enter
The form of mouth is to user's query implementation effect, in order to obtain the effect relevant information of user feedback.
When implementing, solution acquiring unit 302 may include that
Keyword abstraction subelement, for extracting keywords from described failure-description information；
Solution obtains subelement, for according to the corresponding pass between preset key word and solution
System, obtains corresponding solution.
Wherein, described solution obtain subelement specifically for, if the key word extracted is at least two
Individual, then according to the solution preference pattern pre-build, select the solution that described at least two key word is corresponding
Certainly scheme.
When implementing, this device can also include:
Set obtains unit, for the set of correspondences of crucial phrase and the solution of the person that obtains mark mark
Close；
Unit set up by model, for the corresponding pass according to same keyword group from the different solutions being marked
System, sets up described solution preference pattern.
Wherein, model is set up unit and be may include that
Select subelement, for being noted as the number of times of piecemeal solution scheme according to same keyword group, select
It is marked the solution that number of times is most for same keyword group；
First preserves subelement, for preserving crucial phrase and being marked between the solution that number of times is most
Corresponding relation, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
First selects subelement, for selecting preserve in described solution preference pattern to be marked number of times
Many solutions.
Or, described model is set up unit and can also be included:
Mapping probabilities computation subunit, for being noted as the secondary of piecemeal solution scheme according to same keyword group
Number, determines the mapping probabilities of the solution that crucial phrase is marked to each；
Second preserves subelement, general for preserving the mapping of the solution that crucial phrase is marked to each
Rate, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
Second selects subelement, for be marked according to each preserved in described solution preference pattern
The size of the mapping probabilities of solution, and the weighted value of preset piecemeal solution scheme, described in selection extremely
The solution that few two key words are corresponding.
Wherein, described set acquisition unit includes:
Sample collection subelement, is used for gathering text message as training sample；
Mark subelement, for carrying out following operation respectively: take out from training sample for each training sample
Take key word, when the key word extracted is at least two, using this at least two key word as a pass
Keyword group, according to the corresponding relation between single key word and the solution pre-saved, provides pass respectively
The solution that each key word in keyword group is corresponding marks for mark person, obtains mark according to annotation results
The crucial phrase of person's mark and the corresponding relation of solution.
Wherein, described same keyword group is the crucial phrase elementary composition by identical key word.
Or, described same keyword group is elementary composition by identical key word and each critical word
The element crucial phrase that the sequencing of appearance is identical in the training sample at respective place.
This device can also include:
Synonym combining unit, for according to preset synonym table, extracts from described text message
Key word carry out synonym merging.
In a word, the said apparatus provided by the embodiment of the present invention, use can be received in the mode of dialog box
The terminal fault of family input describes information, and after having been resolved scheme according to preset data base, can pass through
Solution is presented to user by dialog box.Therefore, even if user does not knows about the reason of terminal fault,
Corresponding solution can be got, and then solve problem present in its terminal unit.
As seen through the above description of the embodiments, those skilled in the art it can be understood that
The mode of required general hardware platform can be added by software to the present invention to realize.Based on such reason
Solving, the part that prior art is contributed by technical scheme the most in other words can be with soft
The form of part product embodies, and this computer software product can be stored in storage medium, as
ROM/RAM, magnetic disc, CD etc., including some instructions with so that a computer equipment (can
To be personal computer, server, or the network equipment etc.) perform each embodiment of the present invention or
The method described in some part of embodiment.
Each embodiment in this specification all uses the mode gone forward one by one to describe, phase between each embodiment
As homophase part see mutually, each embodiment stress with other embodiments
Difference.For device or system embodiment, owing to it is substantially similar to method in fact
Executing example, so describing fairly simple, relevant part sees the part of embodiment of the method and illustrates.
Apparatus and system embodiment described above is only schematically, wherein said as separating component
The unit illustrated can be or may not be physically separate, and the parts shown as unit can
To be or to may not be physical location, i.e. may be located at a place, or can also be distributed to
On multiple NEs.Some or all of module therein can be selected according to the actual needs real
The purpose of existing the present embodiment scheme.Those of ordinary skill in the art are not paying the situation of creative work
Under, i.e. it is appreciated that and implements.
There is provided method and device to solution of terminal fault provided by the present invention above, carry out detailed Jie
Continuing, principle and the embodiment of the present invention are set forth by specific case used herein, above enforcement
The explanation of example is only intended to help to understand method and the core concept thereof of the present invention；Simultaneously for this area
Those skilled in the art, according to the thought of the present invention, the most all can change
Part.In sum, this specification content should not be construed as limitation of the present invention.
Claims (28)
1. a solution of terminal fault provides method, it is characterised in that including:
Starting dialog box, the terminal fault being received user's input by described dialog box describes information；
According to preset data base, described terminal fault is described information to be analyzed, and solved accordingly
Scheme, wherein, described describe information according to preset data base to described terminal fault and is analyzed, and
Include to corresponding solution: extracting keywords from described failure-description information；If the pass extracted
Keyword is at least two, then according to the solution preference pattern pre-build, select described at least two to close
The solution that keyword is corresponding, wherein, sets up described solution preference pattern in the following manner: gather
Text message is as training sample；Following operation is carried out respectively: from training sample for each training sample
Extracting keywords, when the key word extracted is at least two, using this at least two key word as one
Crucial phrase, according to the corresponding relation between single key word and the solution pre-saved and and key word
The complete semantic understanding of the text message that group is corresponding, provides each key word in crucial phrase corresponding respectively
Solution for mark person mark, according to annotation results obtain mark person mark crucial phrase and solution party
The corresponding relation of case；According to the corresponding relation of same keyword group from the different solutions being marked, set up
Described solution preference pattern；
By described dialog box, described solution is presented to user.
Method the most according to claim 1, it is characterised in that also include:
Frenquently Ask Question List is represented in described dialog box.
Method the most according to claim 2, it is characterised in that the corresponding exhibition of each FAQs
Opening/pack up entrance, described method also includes:
Carry out launching or the switching of collapsed state by described expansion/pack up entrance；Wherein, in collapsed state
Under, only represent FAQs itself, in the deployed state, show producing cause corresponding to FAQs and
Solution.
Method the most according to claim 1, it is characterised in that when according to preset data base to institute
State terminal fault to describe information and be analyzed, when obtaining at least two solution, by described at least two solution
Certainly scheme is supplied to user, selects for user.
Method the most according to claim 1, it is characterised in that also include:
Provide a user with and make other entrances selected, in order to when user is entered by this entrance, to user
FAQs and the list of solution thereof, or switching manual service are provided.
Method the most according to claim 5, it is characterised in that also include:
When receive user transfer the request of manual service time, set up and service end according to preset communication interface
Communication, set up the dialog box of user and service end engineer.
Method the most according to claim 1, it is characterised in that also include:
It is analyzed when described terminal fault being described information according to preset data base, it is judged that described fault
When description information is concrete not, represents to user according to the information in described data base and believe with described failure-description
The specific descriptions candidate item that manner of breathing closes, in order to notify that user inputs more specifically failure-description with the form questioned closely
Information.
Method the most according to claim 1, it is characterised in that by institute in the way of operable entrance
Stating solution and be presented to user, described method also includes:
When user performs preset operation for the operable entrance that the solution represented is corresponding, it is right to run
The tool kit answered, in order to perform the operation that described solution is corresponding.
Method the most according to claim 8, it is characterised in that also include:
After the operation that described solution is corresponding is finished, with the form of operable entrance to user's query
Implementation effect, in order to obtain the effect relevant information of user feedback.
Method the most according to claim 1, it is characterised in that described according to same keyword group with
The corresponding relation of the different solutions being marked, sets up described solution preference pattern and includes:
It is noted as the number of times of piecemeal solution scheme according to same keyword group, selects for same keyword group
It is marked the solution that number of times is most；
Preserve crucial phrase and the corresponding relation being marked between the solution that number of times is most, in order to set up institute
State solution preference pattern；
Described, according to the solution preference pattern pre-build, select described at least two key word corresponding
Solution include:
Select what described solution preference pattern preserved to be marked the solution that number of times is most.
11. methods according to claim 1, it is characterised in that described according to same keyword group with
The corresponding relation of the different solutions being marked, sets up described solution preference pattern and includes:
It is noted as the number of times of piecemeal solution scheme according to same keyword group, determines that crucial phrase is to each quilt
The mapping probabilities of the solution of mark；
Preserve the mapping probabilities of the solution that crucial phrase is marked to each, in order to set up described solution party
Case preference pattern；
Described, according to the solution preference pattern pre-build, select described at least two key word corresponding
Solution include:
Mapping probabilities according to each solution being marked preserved in described solution preference pattern
Size, and the weighted value of preset piecemeal solution scheme, select described at least two key word corresponding
Solution.
12. methods according to claim 1, it is characterised in that described same keyword group is by phase
The crucial phrase that same key word is elementary composition.
13. methods according to claim 1, it is characterised in that described same keyword group is by phase
With the elder generation that key word is elementary composition and each key word element occurs in the training sample at respective place
The crucial phrase that rear order is identical.
14. methods according to claim 1, it is characterised in that also include:
According to preset synonym table, the key word extracted from described text message is carried out synonym conjunction
And.
15. 1 kinds of solution of terminal fault provide device, it is characterised in that including:
Information receiving unit, is used for starting dialog box, is received the end of user's input by described dialog box
End failure-description information；
Solution acquiring unit, is carried out for described terminal fault being described information according to preset data base
Analyzing, and obtain corresponding solution, wherein, described solution acquiring unit includes:
Keyword abstraction subelement, for extracting keywords from described failure-description information；
Solution obtains subelement, specifically for, if the key word extracted is at least two, then root
According to the solution preference pattern pre-build, select the solution that described at least two key word is corresponding；
Set obtains unit, for the set of correspondences of crucial phrase and the solution of the person that obtains mark mark
Closing, wherein, described set obtains unit and includes: sample collection subelement, is used for gathering text message conduct
Training sample；Mark subelement, for carrying out following operation respectively: from training sample for each training sample
Extracting keywords in Ben, when the key word extracted is at least two, using this at least two key word as
One crucial phrase, according to the corresponding relation between single key word and the solution pre-saved and with pass
The complete semantic understanding of the text message that keyword group is corresponding, provides each key word in crucial phrase respectively
Corresponding solution marks for mark person, obtains crucial phrase and the solution of mark person mark according to annotation results
The certainly corresponding relation of scheme；
Unit set up by model, for the corresponding pass according to same keyword group from the different solutions being marked
System, sets up described solution preference pattern；
Solution represents unit, for described solution being presented to user by described dialog box.
16. devices according to claim 15, it is characterised in that also include:
FAQs represents unit, for representing Frenquently Ask Question List in described dialog box.
17. devices according to claim 16, it is characterised in that corresponding one of each FAQs
Launching/pack up entrance, described device also includes:
Status toggle unit, for carrying out launching or the switching of collapsed state by described expansion/pack up entrance；
Wherein, under collapsed state, only represent FAQs itself, in the deployed state, show FAQs
Corresponding producing cause and solution.
18. devices according to claim 15, it is characterised in that described solution represents unit
Specifically for: it is analyzed when described terminal fault being described information according to preset data base, obtains at least
During two solutions, described at least two solution is supplied to user, selects for user.
19. devices according to claim 15, it is characterised in that also include:
Other entrances provide unit, make other entrances selected for providing a user with, in order to lead to user
When crossing the entrance of this entrance, provide a user with the list of FAQs and solution thereof, or switching people's work clothes
Business.
20. devices according to claim 19, it is characterised in that also include:
Human relay working unit, for when receive user transfer the request of manual service time, according to preset logical
Letter interface sets up the communication with service end, sets up the dialog box of user and service end engineer.
21. devices according to claim 15, it is characterised in that also include:
Question closely unit, be analyzed for described terminal fault being described information according to preset data base,
Judge when described failure-description information is concrete not, according to the information in described data base to user represent with
The specific descriptions candidate item that described failure-description information is relevant, in order to notify that user inputs more with the form questioned closely
Concrete failure-description information.
22. devices according to claim 15, it is characterised in that will in the way of operable entrance
Described solution is presented to user, and described device also includes:
Scheme performance element, for performing pre-as user for the operable entrance that the solution represented is corresponding
During the operation put, run corresponding tool kit, in order to perform the operation that described solution is corresponding.
23. devices according to claim 22, it is characterised in that also include:
Staining effect unit, for after the operation that described solution is corresponding is finished, with operable enter
The form of mouth is to user's query implementation effect, in order to obtain the effect relevant information of user feedback.
24. devices according to claim 15, it is characterised in that described model is set up unit and included:
Select subelement, for being noted as the number of times of piecemeal solution scheme according to same keyword group, select
It is marked the solution that number of times is most for same keyword group；
First preserves subelement, for preserving crucial phrase and being marked between the solution that number of times is most
Corresponding relation, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
First selects subelement, for selecting preserve in described solution preference pattern to be marked number of times
Many solutions.
25. devices according to claim 15, it is characterised in that described model is set up unit and included:
Mapping probabilities computation subunit, for being noted as the secondary of piecemeal solution scheme according to same keyword group
Number, determines the mapping probabilities of the solution that crucial phrase is marked to each；
Second preserves subelement, general for preserving the mapping of the solution that crucial phrase is marked to each
Rate, in order to set up described solution preference pattern；
Described solution obtains subelement and includes:
Second selects subelement, for be marked according to each preserved in described solution preference pattern
The size of the mapping probabilities of solution, and the weighted value of preset piecemeal solution scheme, described in selection extremely
The solution that few two key words are corresponding.
26. devices according to claim 15, it is characterised in that described same keyword group is served as reasons
The crucial phrase that identical key word is elementary composition.
27. devices according to claim 15, it is characterised in that described same keyword group is served as reasons
Identical key word is elementary composition and each key word element occurs in the training sample at respective place
The crucial phrase that sequencing is identical.
28. devices according to claim 15, it is characterised in that also include:
Synonym combining unit, for according to preset synonym table, extracts from described text message
Key word carry out synonym merging.
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| CN101676909A (en) * | 2008-09-16 | 2010-03-24 | 联想(北京)有限公司 | Method and computer for providing self-service for users |
| CN101819601A (en) * | 2010-05-11 | 2010-09-01 | 同方知网(北京)技术有限公司 | Method for automatically classifying academic documents |
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| JP5141360B2 (en) * | 2008-04-25 | 2013-02-13 | 富士通株式会社 | Work support device for information processing device |
| CN102375845B (en) * | 2010-08-19 | 2016-01-13 | 深圳市世纪光速信息技术有限公司 | Image searching method and system |
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| CN101676909A (en) * | 2008-09-16 | 2010-03-24 | 联想(北京)有限公司 | Method and computer for providing self-service for users |
| CN101819601A (en) * | 2010-05-11 | 2010-09-01 | 同方知网(北京)技术有限公司 | Method for automatically classifying academic documents |
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