CN109271503A - Intelligent answer method, apparatus, equipment and storage medium - Google Patents

Intelligent answer method, apparatus, equipment and storage medium Download PDF

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Publication number
CN109271503A
CN109271503A CN201811313938.3A CN201811313938A CN109271503A CN 109271503 A CN109271503 A CN 109271503A CN 201811313938 A CN201811313938 A CN 201811313938A CN 109271503 A CN109271503 A CN 109271503A
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China
Prior art keywords
answer
question
information
enterprise
customized
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CN201811313938.3A
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Chinese (zh)
Inventor
赵彤
常超
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Beijing Orion Star Technology Co Ltd
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Beijing Orion Star Technology Co Ltd
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Priority to CN201811313938.3A priority Critical patent/CN109271503A/en
Publication of CN109271503A publication Critical patent/CN109271503A/en
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    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/26Speech to text systems

Abstract

A kind of the problem of present invention provides intelligent answer method, apparatus, equipment and storage medium, and the consultant by obtaining smart machine acquisition puts question to information, enterprise's mark of the enterprise according to belonging to smart machine determine that enterprise identifies corresponding question and answer set;It is identified in corresponding question and answer set from enterprise, the corresponding answer information of inquiry problem information, and exports the answer information.Method of the invention can make smart machine answer consultant based on the question and answer set of enterprise, enhance smart machine in the availability of practical application scene.

Description

Intelligent answer method, apparatus, equipment and storage medium
Technical field
The present invention relates to field of communication technology more particularly to a kind of intelligent answer method, apparatus, equipment and storage medium.
Background technique
With development in science and technology, various smart machines are gradually popularized in people's lives.Some of intelligence are set It is standby that the functions such as consulting, guidance, welcome's reception may be implemented, many conveniences are brought for enterprise.
When forefathers and smart machine are talked with, when such as seeking advice from some problems, smart machine enough answers pair being set in advance Talk about content.And for the problem of some industry exclusive domains or enterprise's correlation, smart machine can not then be answered, and be limited Availability of the smart machine in actual scene.
Summary of the invention
The present invention provides a kind of intelligent answer method, apparatus, equipment and storage medium so that smart machine can based on from Consultant, availability of the enhancing smart machine in practical application scene are answered in the answer and/or systemic presupposition answer of definition.
The first aspect of the present invention is to provide a kind of intelligent answer method, comprising:
The problem of obtaining smart machine acquisition information;
It is identified according to the enterprise of enterprise belonging to the smart machine, determines that the enterprise identifies corresponding question and answer set;
It identifies in corresponding question and answer set, the corresponding answer information of inquiry described problem information, and exports from the enterprise The answer information.
The second aspect of the present invention is to provide a kind of intelligent answer device, comprising:
Module is obtained, for obtaining the problem of smart machine acquires information;
Processing module, the enterprise for the enterprise according to belonging to the smart machine identify, and determine enterprise's mark pair The question and answer set answered;It is identified in corresponding question and answer set from the enterprise, the corresponding answer information of inquiry described problem information.
The third aspect of the present invention is to provide a kind of smart machine, comprising:
Memory;
Processor;And
Computer program;
Wherein, the computer program stores in the memory, and is configured as being executed by the processor with reality Now method as described in relation to the first aspect.
The fourth aspect of the present invention is to provide a kind of computer readable storage medium, is stored thereon with computer program;
Method as described in relation to the first aspect is realized when the computer program is executed by processor.
Intelligent answer method, apparatus, equipment and storage medium provided by the invention, by the official communication for obtaining smart machine acquisition The problem of inquiry person puts question to information, enterprise's mark of the enterprise according to belonging to smart machine, determines that enterprise identifies corresponding Question and Answer Set It closes;It is identified in corresponding question and answer set from enterprise, the corresponding answer information of inquiry problem information, and exports the answer information. Method of the invention can make smart machine answer consultant based on the question and answer set of enterprise, enhance smart machine and actually answering With the availability of scene.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this Some embodiments of invention without any creative labor, may be used also for those of ordinary skill in the art To obtain other drawings based on these drawings.
Fig. 1 is system architecture diagram provided in an embodiment of the present invention;
Fig. 2 is intelligent answer method flow diagram provided in an embodiment of the present invention;
Fig. 3 is the intelligent answer method flow diagram that another embodiment of the embodiment of the present invention provides;
Fig. 4 is the structure chart of intelligent answer device provided in an embodiment of the present invention;
Fig. 5 is the structure chart of smart machine provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other Embodiment shall fall within the protection scope of the present invention.
Intelligent answer method provided by the invention, can be adapted for interactive system shown in FIG. 1.As shown in Figure 1, the friendship Mutual system includes server 10, smart machine 12 and enterprises end 11, and consultant puts question to smart machine 12, and smart machine 12 is adopted Collect problem information, such as voice messaging, and is sent to server 10, the enterprise of the enterprise according to belonging to smart machine of server 10 Mark determines that enterprise identifies corresponding question and answer set;It is identified in corresponding question and answer set from enterprise, inquiry problem information is corresponding Answer information, and answer information is returned into smart machine 12, smart machine 12 exports problem answers.Wherein, enterprises end 11 can To upload customized question and answer pair to server 10 in advance, and customized question and answer are corresponded to enterprise's mark is stored in by server 10 Question and answer set in.In addition, intelligence questions provided by the invention, which answer method, only to be executed by the processor of smart machine, no Application server namely question and answer set are pre-stored in smart machine, after smart machine acquisition problems information, by smart machine The enterprise's mark for managing device enterprise according to belonging to smart machine, determines that enterprise identifies corresponding question and answer set;From enterprise's mark pair In the question and answer set answered, the corresponding answer information of inquiry problem information is simultaneously exported.Wherein smart machine can seek advice from for realization, draw Lead, welcome reception etc. functions robot.
Below only by taking interactive system shown in FIG. 1 as an example, the process of intelligent answer is carried out in conjunction with specific embodiments detailed Thin description, and for by smart machine processor execution the case where can be found in following embodiments, by the processing of smart machine Device replaces server and executes identical process.
Fig. 2 is intelligent answer method flow diagram provided in an embodiment of the present invention.Present embodiments provide a kind of intelligent answer Method, executing subject are server, and specific step is as follows for this method:
S101, the problem of smart machine acquisition information is obtained.
In the present embodiment, when consultant asks questions to smart machine, smart machine acquisition problems information, concrete example It such as can be voice messaging, be also possible to the text information of consultant's input or click preset button (such as call-on button Deng), smart machine is by problem information and is sent to server.
S102, the enterprise according to belonging to the smart machine enterprise's mark, determine that the enterprise identifies corresponding question and answer Set.
In the present embodiment, since server can provide service simultaneously for multiple enterprises, enterprises end can upload in advance Customized question and answer pair, including preset customized problem and it is corresponding preset customized answer, and carried in customized question and answer pair Enterprise's mark forms question and answer set in order to which server is identified to customized question and answer according to enterprise to storing.It is set when intelligently For enterprise's mark that enterprise belonging to smart machine when problem information is sent to server, can be carried;Or server can To obtain the corresponding relationship of enterprise's mark of enterprise belonging to smart machine ID and smart machine in advance, smart machine sends problem Smart machine ID is only carried when information, and enterprise's mark is obtained according to the corresponding relationship by server.Further, server root It is identified according to enterprise and determines that enterprise identifies corresponding question and answer set.
S103, it is identified in corresponding question and answer set from the enterprise, the corresponding answer information of inquiry described problem information, and Export the answer information.
It is corresponding inquiry problem information in corresponding question and answer set can be identified from enterprise according to problem information in the present embodiment Answer information, specific querying method can according to the form of problem information use different querying methods, if such as problem Information is voice messaging, then can carry out speech recognition to voice messaging, convert speech into text, then carry out looking into for answer It askes;If problem information is text information, the inquiry of answer can be directly carried out according to text information.It should be noted that problem The corresponding answer information of information can be at least one of text, picture, voice and video form, certainly can also for it is any its His multimedia form.
Server is after getting answer information, and answer information can be sent to smart machine by server, by smart machine Answer information is exported, different modes can be selected to export the answer information according to the format of answer information, such as answer information Format is text, can be played out with voice, can also be shown simultaneously on the screen with smart machine;For another example answer information Format is that video can play video content by screen.Certainly answer-mode is not limited to above-mentioned listed, can be according to practical need It asks and is set, details are not described herein again.
The problem of intelligent answer method provided in this embodiment, the consultant by obtaining smart machine acquisition puts question to, believes Breath, enterprise's mark of the enterprise according to belonging to smart machine, determines that enterprise identifies corresponding question and answer set;It identifies and corresponds to from enterprise Question and answer set in, the corresponding answer information of inquiry problem information, and export the answer information.Method of the invention can make Smart machine answers consultant based on the question and answer set of enterprise, enhances smart machine in the availability of practical application scene.
On the basis of the above embodiments, intelligent answer method provided in this embodiment further include:
If being identified in corresponding question and answer set in the enterprise and not finding the corresponding answer information of described problem information, The corresponding answer information of described problem information is inquired from Universal Database.
In the present embodiment, server can prestore a Universal Database, mention in Universal Database to some general problems General answer has been supplied, it, can be from Universal Database when enterprise identifies and do not find answer information in corresponding question and answer set The corresponding answer information of middle inquiry problem information.
Further, described to identify in corresponding question and answer set from the enterprise, described problem information is corresponding answers for inquiry Case information, specifically can include:
If the enterprise identifies in corresponding question and answer set, there are multiple alternative answer letters corresponding with described problem information Breath is then sequentially chosen or is randomly selected one from the corresponding alternative answer information of described problem information and is used as described problem information Corresponding answer information.Sequentially it can choose or randomly select when there are multiple answer informations in the present embodiment, intelligence is avoided to set Answer is excessively single when standby answer consultant, and user experience can be improved.
Further, on the basis of the above embodiments, as shown in figure 3, intelligent answer method provided in this embodiment also Can include:
S201, the customized question and answer pair uploaded are received, the customized question and answer are identified to the enterprise is carried;
S202, it is identified in corresponding question and answer set according to enterprise mark storage to the enterprise.
Wherein, the customized question and answer are to including presetting customized problem and corresponding presetting customized answer.
In the present embodiment, user can be by enterprises end according to specific area or company-related information, and editor is default Customized problem and it is corresponding preset customized answer, and customized problem will be preset and corresponding preset customized answer and carry out Association constitutes customized question and answer pair, and by customized question and answer to uploading onto the server, to realize to industry exclusive domain and enterprise The customization typing of industry characteristic progress question and answer.It should be noted that a customized question and answer centering includes that at least one is pre- If customized problem is corresponding at least one preset customized answer namely customized question and answer to can be question-response, it is more Ask one answer, one asks and answers more and ask more any one form in more answering, wherein ask one answer can such as " how to get to is meeting room ", The problems such as " how removing meeting room ", " meeting room is at which " is the position of advisory meeting room, can correspond to the same answer;One asks Answer more can such as problem be " what the verse of li po has ", corresponding answer may include that " bright moon light before window is suspected to be on the ground Frost ", " fly down straightly 3,000 rulers, as if the Silver River were falling from Heaven " etc.;It asks more and answers more, to ask that one answers the combination asked and answered more with one more, Such as problem can be " what verse of li po has ", " which poem li po has ", " verse of pake purpke lay Buddhist ", corresponding answer It may include " bright moon light, is suspected to be frost on the ground before window ", " fly down straightly 3,000 rulers, as if the Silver River were falling from Heaven " etc..
The form of the customized question and answer pair of upload is not defined in the present embodiment, can be text, picture, voice It can also be certainly any other multimedia forms at least one of video form.
Enterprises end is uploading customized question and answer clock synchronization, can be uploaded, can also be uploaded in batches with single.The wherein upper arraign of batch When answering questions, batch uploaded format information can be obtained from server.Specifically, server receives what the enterprises end batch uploaded The process of customized question and answer pair, may include steps of:
Receive batch upload request;
Batch uploaded format information is returned according to the batch upload request;
Receive the customized question and answer pair sent according to the batch uploaded format information.
In the present embodiment, enterprises end batch upload customized question and answer clock synchronization need according to scheduled batch uploaded format into Row uploads, and otherwise may cause upload failure or server can not correctly identify each customized question and answer pair.Such as text This format can use Excel tool, by scheduled separator (such as space etc.) by each customized question and answer to interval It opens.Other requirements, such as quantity limitation, problem and the number of words of answer etc. that batch uploads can additionally be set.
Further, the customized question and answer uploaded that receive may also include that rear
According to default sensitive dictionary to the customized question and answer of upload to sensitive word detection is carried out, if detecting the presence of sensitivity Word then sends miscue;And/or
Inquire the customized question and answer that upload to whether identify with current enterprise stored in corresponding question and answer set it is customized Question and answer repeat if it exists to there is repetition, then send miscue.
In the present embodiment, if the customized question and answer for detecting upload send mistake to enterprises end to there are when sensitive word Prompt, wherein miscue can inform enterprises end there are which sensitive words and the position of sensitive word etc., so as to enterprises end root According to miscue to customized question and answer to modifying and again upload.In addition, if detect the customized question and answer pair of upload with Current enterprise identifies the customized question and answer stored in corresponding question and answer set to there is repetition, can send mistake to enterprises end and mention Show, avoids duplicate question and answer to occupancy storage resource.
It can be first by voice messaging when problem information is voice messaging as the further improvement of above-described embodiment It is converted to text and obtains problem content, identified in corresponding question and answer set further according to problem content from enterprise and obtain corresponding answer Information.
In the present embodiment, the customized question and answer of upload are received to rear, the method also includes:
Corresponding question and answer set, which is identified, according to the enterprise carries out speech recognition training and semantic understanding training.
In the present embodiment, ASR (Automatic Speech Recognition, automatic speech recognition) is can be used in server Speech recognition is carried out, semantic reason is carried out using NLU (Natural Language Understanding, natural language understanding) Solution, but need to be trained ASR model and NLU model before application, wherein training data is that enterprise identifies corresponding question and answer The customized question and answer pair of set, so as to server be made to voice when application speech recognition and semantic understanding are handled Information can segment preferably, preferably judge voice should switch to, better understand user's intention for which text, so as to More accurately obtain problem answers.Due to enterprises end upload customized question and answer to the problems in be usually text formatting, can be used The tools such as TTS (Text To Speech, from Text To Speech) are used as training data after converting text to voice.
On the basis of the above embodiments, it is identified in corresponding question and answer set described in S103 from the enterprise, inquires institute The corresponding answer information of problem information is stated, specifically can include:
Speech recognition and semantic understanding processing are carried out to the voice messaging, obtain corresponding problem content;
It is identified in corresponding question and answer set according to described problem content from the enterprise and obtains corresponding answer information.
In the present embodiment, trained ASR can be used and carry out speech recognition, semantic understanding is then carried out using NLU again, from And problem content is got, corresponding answer information is then obtained according to problem content.
Specifically, the server is identified according to described problem content with current enterprise and to be stored in corresponding question and answer set For customized question and answer to matching, lookup presets customized problem with described problem content matching, and will be described matched pre- If customized problem is corresponding to preset customized answer as the corresponding problem answers of described problem content.
In the present embodiment, problem content can be will acquire and identify making by oneself of storing in corresponding question and answer set with current enterprise Adopted each similarity for presetting customized problem of question and answer centering takes wherein similarity is highest to preset customized problem as matched Preset customized problem, then obtain it is matched preset that customized problem is corresponding to preset customized answer, as described problem The corresponding answer information of content.
Fig. 4 is the structure chart of intelligent answer device provided in an embodiment of the present invention.The intelligent answer device can specifically be set It is placed in server, also can be set in smart machine.Intelligent answer device provided in this embodiment can execute intelligence and ask The process flow of embodiment of the method offer is answered, as shown in figure 4, the intelligent answer device includes obtaining module 41 and processing mould Block 42.
Module 41 is obtained, for obtaining the problem of smart machine acquires information;
Processing module 42, the enterprise for the enterprise according to belonging to the smart machine identify, and determine enterprise's mark Corresponding question and answer set;It is identified in corresponding question and answer set from the enterprise, the corresponding answer information of inquiry described problem information.
Further, the processing module 42 is also used to:
If being identified in corresponding question and answer set in the enterprise and not finding the corresponding answer information of described problem information, The corresponding answer information of described problem information is inquired from Universal Database.
Further, the processing module 42 is specifically used for:
If the enterprise identifies in corresponding question and answer set, there are multiple alternative answer letters corresponding with described problem information Breath is then sequentially chosen or is randomly selected one from the corresponding alternative answer information of described problem information and is used as described problem information Corresponding answer information.
Further, described device further includes question and answer to module 43 is obtained, for receiving the customized question and answer pair uploaded, institute It states customized question and answer and is identified to the enterprise is carried, and asked according to enterprise mark storage to enterprise mark is corresponding It answers in set, the customized question and answer are to including presetting customized problem and corresponding presetting customized answer.
Further, described problem information is voice messaging;The processing module 42 is specifically used for:
Speech recognition and semantic understanding processing are carried out to the voice messaging, obtain corresponding problem content;
It is identified in corresponding question and answer set according to described problem content from the enterprise and obtains corresponding answer information.
Further, the processing module 42 is also used to:
Corresponding question and answer set, which is identified, according to the enterprise carries out speech recognition training and semantic understanding training.
Further, a customized question and answer centering includes that at least one presets customized problem and at least one is right That answers presets customized answer.
Further, the question and answer are specifically used for module 43 is obtained:
Receive the customized question and answer pair that single uploads;Or
Receive the customized question and answer pair that batch uploads.
Further, the question and answer are specifically used for module 43 is obtained:
Receive batch upload request;
Batch uploaded format information is returned according to the batch upload request;
Receive the customized question and answer pair sent according to the batch uploaded format information.
Further, the question and answer are also used to module 43 is obtained:
According to default sensitive dictionary to the customized question and answer of upload to sensitive word detection is carried out, if detecting the presence of sensitivity Word then sends miscue;And/or
Inquire upload customized question and answer to whether identified with presently described enterprise stored in corresponding question and answer set from Question and answer being defined to there is repetition, repeating if it exists, then sending miscue.
Further, the corresponding answer information of described problem information is at least one of text, picture, voice and video Form.
Intelligent answer device provided in an embodiment of the present invention can be specifically used for executing side provided by above-mentioned Fig. 2 and Fig. 3 Method embodiment, details are not described herein again for concrete function.
The problem of intelligent answer device provided in an embodiment of the present invention, the consultant by obtaining smart machine acquisition puts question to Information, enterprise's mark of the enterprise according to belonging to smart machine, determines that enterprise identifies corresponding question and answer set;From enterprise's mark pair In the question and answer set answered, the corresponding answer information of inquiry problem information, and export the answer information.Method of the invention can be with So that smart machine is answered consultant based on the question and answer set of enterprise, enhances smart machine in the availability of practical application scene.
Fig. 5 is the structural schematic diagram of smart machine provided in an embodiment of the present invention.Intelligence provided in an embodiment of the present invention is set The standby process flow that the offer of intelligent answer embodiment of the method can be provided, as shown in figure 5, smart machine 50 include memory 51, Processor 52, computer program and communication interface 53;Wherein, computer program is stored in memory 51, and be configured as by Processor 52 executes intelligent answer method described in above embodiments.
The smart machine of embodiment illustrated in fig. 5 can be used for executing the technical solution of above method embodiment, realization principle Similar with technical effect, details are not described herein again.
In addition, the present embodiment also provides a kind of computer readable storage medium, it is stored thereon with computer program, the meter Calculation machine program is executed by processor to realize intelligent answer method described in above-described embodiment.
In several embodiments provided by the present invention, it should be understood that disclosed device and method can pass through it Its mode is realized.For example, the apparatus embodiments described above are merely exemplary, for example, the division of the unit, only Only a kind of logical function partition, there may be another division manner in actual implementation, such as multiple units or components can be tied Another system is closed or is desirably integrated into, or some features can be ignored or not executed.Another point, it is shown or discussed Mutual coupling, direct-coupling or communication connection can be through some interfaces, the INDIRECT COUPLING or logical of device or unit Letter connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme 's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list Member both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
The above-mentioned integrated unit being realized in the form of SFU software functional unit can store and computer-readable deposit at one In storage media.Above-mentioned SFU software functional unit is stored in a storage medium, including some instructions are used so that a computer It is each that equipment (can be personal computer, server or the network equipment etc.) or processor (processor) execute the present invention The part steps of embodiment the method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read- Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic or disk etc. it is various It can store the medium of program code.
Those skilled in the art can be understood that, for convenience and simplicity of description, only with above-mentioned each functional module Division progress for example, in practical application, can according to need and above-mentioned function distribution is complete by different functional modules At the internal structure of device being divided into different functional modules, to complete all or part of the functions described above.On The specific work process for stating the device of description, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations;To the greatest extent Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into Row equivalent replacement;And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution The range of scheme.

Claims (10)

1. a kind of intelligent answer method characterized by comprising
The problem of obtaining smart machine acquisition information;
It is identified according to the enterprise of enterprise belonging to the smart machine, determines that the enterprise identifies corresponding question and answer set;
It is identified in corresponding question and answer set from the enterprise, the corresponding answer information of inquiry described problem information, and described in output Answer information.
2. the method according to claim 1, wherein the method also includes:
The corresponding answer information of described problem information is not found if identifying in corresponding question and answer set in the enterprise, from logical With the corresponding answer information of inquiry described problem information in database.
3. the method according to claim 1, wherein described identify in corresponding question and answer set from the enterprise, Inquire the corresponding answer information of described problem information, comprising:
If the enterprise identifies in corresponding question and answer set there are multiple alternative answer informations corresponding with described problem information, One is sequentially chosen or randomly selects from the corresponding alternative answer information of described problem information to correspond to as described problem information Answer information.
4. the method according to claim 1, wherein the method also includes:
The customized question and answer pair uploaded are received, the customized question and answer are identified to the enterprise is carried, and according to the enterprise Mark storage identifies in corresponding question and answer set to the enterprise, and the customized question and answer are to including presetting customized problem and right That answers presets customized answer.
5. according to the method described in claim 4, it is characterized in that, described problem information is voice messaging;
It is described to be identified in corresponding question and answer set from the enterprise, the corresponding answer information of inquiry described problem information, comprising:
Speech recognition and semantic understanding processing are carried out to the voice messaging, obtain corresponding problem content;
It is identified in corresponding question and answer set according to described problem content from the enterprise and obtains corresponding answer information.
6. according to the method described in claim 5, it is characterized in that, the method also includes:
Corresponding question and answer set, which is identified, according to the enterprise carries out speech recognition training and semantic understanding training.
7. according to the method described in claim 4, it is characterized in that, a customized question and answer centering includes that at least one is pre- If customized problem is corresponding at least one to preset customized answer.
8. according to the method described in claim 4, it is characterized in that, described receive the customized question and answer pair uploaded, comprising:
Receive the customized question and answer pair that single uploads;Or
Receive the customized question and answer pair that batch uploads.
9. according to the method described in claim 6, it is characterized in that, customized the asking for receiving the enterprises end batch upload It answers questions, comprising:
Receive batch upload request;
Batch uploaded format information is returned according to the batch upload request;
Receive the customized question and answer pair sent according to the batch uploaded format information.
10. according to the described in any item methods of claim 7-9, which is characterized in that described to receive the customized question and answer pair uploaded Afterwards, further includes:
According to default sensitive dictionary to the customized question and answer of upload to sensitive word detection is carried out, if detecting the presence of sensitive word, Send miscue;And/or
Inquire the customized question and answer that upload to whether identify with presently described enterprise stored in corresponding question and answer set it is customized Question and answer repeat if it exists to there is repetition, then send miscue.
CN201811313938.3A 2018-11-06 2018-11-06 Intelligent answer method, apparatus, equipment and storage medium Pending CN109271503A (en)

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