CN104486486B - Method and device for treating faults - Google Patents
Method and device for treating faults Download PDFInfo
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- CN104486486B CN104486486B CN201410699637.4A CN201410699637A CN104486486B CN 104486486 B CN104486486 B CN 104486486B CN 201410699637 A CN201410699637 A CN 201410699637A CN 104486486 B CN104486486 B CN 104486486B
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Abstract
The invention relates to a method and a device for treating faults, and belongs to the technical field of terminals. The method comprises the following steps of obtaining fault information of a terminal; backing up the user setting information corresponding to the fault information, so as to obtain backup data; obtaining a fault troubleshooting code segment corresponding to the fault information; according to the fault troubleshooting code segment, troubleshooting the fault; when the result determines that the fault is not troubleshot, according to the backup data, restoring the user setting information. The method has the advantages that before the fault is troubleshot, the user setting information corresponding to the fault information is backed up; when the user setting information is cleared and the fault of the terminal is not troubleshot in the fault troubleshooting process, the user setting information is restored, the personalized setting of users is valid, and the pertinence of fault troubleshooting is improved; the fault of the terminal is automatically troubleshot according to the fault troubleshooting code segment, the user does not need to execute operation, the operation is simple, convenient and rapid, and the requirement of user learning solutions is decreased.
Description
Technical field
The disclosure is directed to field of terminal technology, specifically with regard to fault handling method and device.
Background technology
With the intelligent development of mobile phone, mobile phone has become indispensable articles for use in user's daily life, and user is usual
Mobile phone can be carried with, to use anywhere or anytime.And during actual use, mobile phone is likely to break down,
As not smooth in deadlock, desktop slip etc., once breaking down, just influencing whether the use of user, being that user brings inconvenience.
When mobile phone breaks down, many sets solution set in advance can be provided the user, user can be according to every
Instruction in set solution, attempts the corresponding operation of execution, successively till eliminating fault.
During realizing the present invention, inventor finds correlation technique existing defects, for example：User may be to mobile phone
Carry out personal settings, when mobile phone provides certain set solution due to fault, user is in the process of execution corresponding operating
In, this personal settings may be removed.If the reason causing trouble, does not lie in this personal settings, then removing this
Propertyization setting after nor exclusion mobile phone fault, now, remove this personal settings and just there is no need, and make user
Personal settings lost efficacy, be that user brings unnecessary loss, failture evacuation poor performance, specific aim is poor.
Content of the invention
In order to solve problem present in correlation technique, present disclose provides a kind of fault handling method and device.Described
Technical scheme is as follows：
A kind of first aspect according to the embodiment of the present disclosure, there is provided fault handling method, methods described includes：
Obtain the fault message of terminal；
To described fault message, corresponding information-setting by user backs up, and obtains Backup Data；
According to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain described fault message
Corresponding failture evacuation code segment；
Based on described failture evacuation code segment, the fault of described terminal is excluded；
When the fault determining described terminal is not excluded, according to described Backup Data, recover described information-setting by user.
In another embodiment, described information-setting by user corresponding to described fault message carries out backup inclusion：
Display reminding information, described information is used for pointing out user by described use during excluding described fault
Family configuration information is set to failure state；
When the confirmation operation to described information is detected, described information-setting by user is backed up, obtains institute
State Backup Data.
In another embodiment, the described fault message obtaining terminal includes：
The abnormal information that Acquisition Detection program is dished out, as fault message, described detection program is used for detecting described end
The running status at end；Or,
Obtain the fault message of user input.
In another embodiment, the corresponding pass between the fault message that described basis pre-sets and failture evacuation code segment
System, obtains described fault message corresponding failture evacuation code segment and includes：
Send described fault message to server, described server is used for arranging with fault according to the fault message pre-setting
Except the corresponding relation between code segment, obtain described fault message corresponding failture evacuation code segment；
Download described failture evacuation code segment from described server.
A kind of second aspect according to the embodiment of the present disclosure, there is provided fault handling method, methods described includes：
Set up the corresponding relation between fault message and failture evacuation code segment；
When getting the fault message of terminal, according to described corresponding relation, inquire about the corresponding fault of described fault message
Exclusion code segment；
Send described failture evacuation code segment to described terminal, described terminal is used for described fault message corresponding user
Configuration information is backed up, and after obtaining Backup Data, based on described failture evacuation code segment, the fault of described terminal is carried out
Exclusion, when the fault determining described terminal is not excluded, according to described Backup Data, recovers described information-setting by user.
In another embodiment, methods described also includes：
When described fault message corresponding failture evacuation code segment is not inquired according to described corresponding relation, according to described
Fault message, adds failture evacuation code segment；
Set up the corresponding relation between described fault message and the failture evacuation code segment being added.
A kind of third aspect according to the embodiment of the present disclosure, there is provided fault treating apparatus, described device includes：
Fault message acquisition module, for obtaining the fault message of terminal；
Backup module, backs up for information-setting by user corresponding to described fault message, obtains Backup Data；
Code segment acquisition module, for according to the corresponding pass between the fault message pre-setting and failture evacuation code segment
System, obtains described fault message corresponding failture evacuation code segment；
Failture evacuation module, for based on described failture evacuation code segment, excluding to the fault of described terminal；
Backup Data recovery module, during for not being excluded when the fault determining described terminal, according to described Backup Data,
Recover described information-setting by user.
In another embodiment, described backup module is used for display reminding information, and described information is used for pointing out user
Described information-setting by user can be set to failure state during excluding described fault；When detecting to described information
Confirmation operation when, described information-setting by user is backed up, obtains described Backup Data.
In another embodiment, the abnormal information that described fault message acquisition module is dished out for Acquisition Detection program,
As fault message, described detection program is used for detecting the running status of described terminal；Or, obtain the fault letter of user input
Breath.
In another embodiment, described code segment acquisition module is used for sending described fault message, described clothes to server
Business device is used for, according to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtaining described fault message
Corresponding failture evacuation code segment；Download described failture evacuation code segment from described server.
A kind of fourth aspect according to the embodiment of the present disclosure, there is provided fault treating apparatus, described device includes：
Corresponding relation building module, for setting up the corresponding relation between fault message and failture evacuation code segment；
Code segment enquiry module, for when getting the fault message of terminal, according to described corresponding relation, inquiry is described
Fault message corresponding failture evacuation code segment；
Sending module, for sending described failture evacuation code segment to described terminal, described terminal is used for described fault
The corresponding information-setting by user of information is backed up, after obtaining Backup Data, based on described failture evacuation code segment, to described
The fault of terminal is excluded, and when the fault determining described terminal is not excluded, according to described Backup Data, recovers described use
Family configuration information.
In another embodiment, described device also includes：
Code segment add module, does not inquire described fault message corresponding fault row for working as according to described corresponding relation
During except code segment, according to described fault message, add failture evacuation code segment；
Described corresponding relation building module, be additionally operable to set up described fault message with the failture evacuation code segment being added it
Between corresponding relation.
A kind of the 5th aspect according to the embodiment of the present disclosure, there is provided fault treating apparatus, including：
Processor；
For storing the memorizer of processor executable；
Wherein, described processor is configured to：
Obtain the fault message of terminal；
To described fault message, corresponding information-setting by user backs up, and obtains Backup Data；
According to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain described fault message
Corresponding failture evacuation code segment；
Based on described failture evacuation code segment, the fault of described terminal is excluded；
When the fault determining described terminal is not excluded, according to described Backup Data, recover described information-setting by user.
A kind of the 6th aspect according to the embodiment of the present disclosure, there is provided fault treating apparatus, including：
Processor；
For storing the memorizer of processor executable；
Wherein, described processor is configured to：
Set up the corresponding relation between fault message and failture evacuation code segment；
When getting the fault message of terminal, according to described corresponding relation, inquire about the corresponding fault of described fault message
Exclusion code segment；
Send described failture evacuation code segment to described terminal, described terminal is used for described fault message corresponding user
Configuration information is backed up, and after obtaining Backup Data, based on described failture evacuation code segment, the fault of described terminal is carried out
Exclusion, when the fault determining described terminal is not excluded, according to described Backup Data, recovers described information-setting by user.
The technical scheme that embodiment of the disclosure provides can include following beneficial effect：
The method and apparatus that the present embodiment provides, before excluding in the fault to terminal, to this fault message
Corresponding information-setting by user is backed up, and obtains Backup Data, work as to remove this user during fixing a breakdown
When configuration information and the fault of this terminal are not excluded, this information-setting by user can be recovered it is ensured that using according to this Backup Data
The personal settings at family effectively, improve the specific aim of failture evacuation.And, by according to fault message and failture evacuation code
Corresponding relation between section, obtains corresponding failture evacuation code segment, based on this failture evacuation code segment, automatically to this terminal
Fault excluded, operation need not be executed by user, simple and efficient to handle, reduce and user learning solution wanted
Ask.
It should be appreciated that above general description and detailed description hereinafter are only exemplary, can not be limited this
Open.
Brief description
Accompanying drawing herein is merged in description and constitutes the part of this specification, shows the enforcement meeting the present invention
Example, and be used for explaining the principle of the present invention together with description.
Fig. 1 is a kind of flow chart of the fault handling method according to an exemplary embodiment；
Fig. 2 is a kind of flow chart of the fault handling method according to an exemplary embodiment；
Fig. 3 is a kind of flow chart of the fault handling method according to an exemplary embodiment；
Fig. 4 is a kind of flow chart of the troubleshooting according to an exemplary embodiment；
Fig. 5 is a kind of block diagram of the fault treating apparatus according to an exemplary embodiment；
Fig. 6 A is a kind of block diagram of the fault treating apparatus according to an exemplary embodiment；
Fig. 6 B is the block diagram of another kind of fault treating apparatus according to an exemplary embodiment；
Fig. 7 is a kind of block diagram of the device for troubleshooting according to an exemplary embodiment；
Fig. 8 is a kind of block diagram of the device for troubleshooting according to an exemplary embodiment.
Specific embodiment
Purpose, technical scheme and advantage for making the disclosure become more apparent, with reference to embodiment and accompanying drawing, right
The disclosure is described in further details.Here, the exemplary embodiment of the disclosure and its illustrate for explaining the disclosure, but simultaneously
Not as restriction of this disclosure.
The embodiment of the present disclosure provides a kind of fault handling method and device, below in conjunction with accompanying drawing, the disclosure is carried out specifically
Bright.
Fig. 1 is a kind of flow chart of the fault handling method according to an exemplary embodiment, as shown in figure 1, this event
Barrier processing method is used in terminal, comprises the following steps：
In a step 101, obtain the fault message of terminal.
In a step 102, to this fault message, corresponding information-setting by user backs up, and obtains Backup Data.
In step 103, according to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain
This fault message corresponding failture evacuation code segment.
At step 104, based on this failture evacuation code segment, the fault of this terminal is excluded.
In step 105, when the fault determining this terminal is not excluded, according to this Backup Data, recover this user and set
Confidence ceases.
The method that the present embodiment provides, before excluding in the fault to terminal, corresponding to this fault message
Information-setting by user is backed up, and obtains Backup Data, to believe when removing this user setup during fixing a breakdown
Breath and the fault of this terminal be not when being excluded, can according to this Backup Data, recover this information-setting by user it is ensured that user
Propertyization setting effectively, improves the specific aim of failture evacuation.And, by according between fault message and failture evacuation code segment
Corresponding relation, obtain corresponding failture evacuation code segment, based on this failture evacuation code segment, the automatically fault to this terminal
Excluded, operation need not be executed by user, simple and efficient to handle, reduce the requirement to user learning solution.
In another embodiment, this to this fault message corresponding information-setting by user carry out backup include：
Display reminding information, this information is used for pointing out user by this user setup during excluding this fault
Information is set to failure state；
When the confirmation operation to this information is detected, this information-setting by user is backed up, obtains this backup
Data.
In another embodiment, the fault message of this acquisition terminal includes：
The abnormal information that Acquisition Detection program is dished out, as fault message, this detection program is used for detecting this terminal
Running status；Or,
Obtain the fault message of user input.
In another embodiment, the corresponding pass between the fault message that this basis pre-sets and failture evacuation code segment
System, obtains this fault message corresponding failture evacuation code segment and includes：
Send this fault message to server, this server was used for according to the fault message pre-setting and failture evacuation generation
Corresponding relation between code section, obtains this fault message corresponding failture evacuation code segment；
Download this failture evacuation code segment from this server.
Above-mentioned all optional technical schemes, can be using the alternative embodiment arbitrarily combining to form the present invention, and here is no longer
Repeat one by one.
Fig. 2 is a kind of flow chart of the fault handling method according to an exemplary embodiment, as shown in Fig. 2 this event
Barrier processing method is used in server, comprises the following steps：
In step 201, set up the corresponding relation between fault message and failture evacuation code segment.
In step 202., when getting the fault message of terminal, according to this corresponding relation, inquire about this fault message pair
The failture evacuation code segment answered.
In step 203, send this failture evacuation code segment to this terminal, this terminal is used for corresponding to this fault message
Information-setting by user is backed up, and after obtaining Backup Data, based on this failture evacuation code segment, the fault of this terminal is carried out
Exclusion, when the fault determining this terminal is not excluded, according to this Backup Data, recovers this information-setting by user.
The present embodiment provide method, got by server terminal fault message when, according to fault message with therefore
Corresponding relation between barrier exclusion code segment, sends this fault message corresponding failture evacuation code segment, this terminal-pair to terminal
The corresponding information-setting by user of this fault message is backed up, after obtaining Backup Data, based on this failture evacuation code segment, from
Dynamicly the fault of this terminal is excluded, operation need not be executed by user, simple and efficient to handle, reduce to user learning solution
The certainly requirement of scheme.And, when the fault removing this information-setting by user and this terminal during fixing a breakdown is not arranged
Except when, can according to this Backup Data, recover this information-setting by user it is ensured that the personal settings of user effectively, improve therefore
The specific aim of barrier exclusion.
In another embodiment, the method also includes：
When this fault message corresponding failture evacuation code segment is not inquired according to this corresponding relation, believed according to this fault
Breath, adds failture evacuation code segment；
Set up the corresponding relation between this fault message and the failture evacuation code segment being added.
Fig. 3 is a kind of flow chart of the fault handling method according to an exemplary embodiment, as shown in figure 3, this is real
The interaction agent applying example is terminal server, comprises the following steps：
In step 301, this terminal obtains fault message.
Wherein, this terminal can be the equipment such as mobile phone, computer, and the present embodiment does not limit to this.In running,
This terminal not smooth, display interface mess code etc. it is possible that fault, such as deadlock, desktop are slided.When this terminal breaks down,
In order to fix a breakdown, this terminal obtains fault message.
This terminal can run detection program, and this detection program is used for detecting the running status of this terminal, when this detection journey
When sequence detects this terminal and breaks down, throw exception information, then this terminal can capture this abnormal information, by this abnormal information
As fault message.When this capture terminal is to abnormal information, failture evacuation can be carried out according to this abnormal information.
In practical application, this detection program is able to detect that more significantly fault, such as deadlock or application program are dodged
Move back, but be difficult to unconspicuous fault is detected, such as desktop slip is not smooth, display interface brightness is low, volume is little etc..In order to protect
Card also can be excluded to unconspicuous fault, and this terminal can provide failture evacuation option, when the user discover that this terminal
During fault, this failture evacuation option can be clicked on, when this terminal detects the clicking operation to this failture evacuation option, display
Fault message inputting interface, by user in this fault message inputting interface input fault information, this terminal obtain user input
Fault message, according to the fault message of user input, carry out failture evacuation.Wherein, the fault message of user input can be
" display interface is dark ", " sound of mobile phone very little " etc., the present embodiment does not limit to this.
In step 302, the corresponding information-setting by user of this fault message of this terminal-pair is backed up, and obtains backing up number
According to.
In actual applications, user may carry out personal settings to this terminal, then this terminal is according to the setting of user,
Generate information-setting by user, operated based on this information-setting by user.For example, if user setup interface subject, often
When this terminal display interface, can be shown based on the interface subject of user setup.
Fault due to leading to this terminal may be this information-setting by user, when this terminal gets this fault message,
This terminal is carried out it is likely that this information-setting by user can be removed during fixing a breakdown during failture evacuation, to attempt
Exclude the fault of this terminal.And in fact, if this information-setting by user does not result in the fault of this terminal, then, this terminal is clear
After this information-setting by user, still can not exclude this fault, now, remove this information-setting by user and not only can not arrange for user
Except fault, so that the personal settings of user was lost efficacy, be that user brings unnecessary loss.For this reason, this terminal can first root
According to this fault message, judge that to attempt exclusion the need of the corresponding information-setting by user of removing during fixing a breakdown is somebody's turn to do
The fault of terminal, when determination needs to remove this information-setting by user during fixing a breakdown, this terminal is first to this fault
The corresponding information-setting by user of information is backed up, and obtains Backup Data, carries out failture evacuation more afterwards, so that when in exclusion event
This information-setting by user is removed but when the fault of this terminal is not excluded during barrier, can be extensive according to this Backup Data
This information-setting by user multiple.
When this terminal determines and needs to remove this information-setting by user during fixing a breakdown, can first display reminding
Information, this information is used for pointing out user this information-setting by user can be set to inefficacy shape during excluding this fault
State, represents that this information-setting by user will lose efficacy, and will not reapply this information-setting by user during this terminal operating, when user agrees to
When this information-setting by user is set to failure state, the confirmation operation to this information can be triggered, when this terminal detects
When the confirmation of this information is operated, this information-setting by user is backed up, obtains this Backup Data, carry out again afterwards therefore
Barrier exclusion.
For example, when this terminal gets the fault message of " desktop slides not smooth ", determine and need to remove and desktop phase
The information-setting by user closing, including the desktop theme of user setup, the order of desktop icons, background picture of desktop etc., then should
Terminal display reminding information " terminal current desktop slide not smooth, in order to solve this problem, may allow you setting desktop
Theme lost efficacy, and by desktop factory reset, if continue ", and show "Yes" and two options of "No", when user clicks on
During "Yes" option, this terminal-pair information-setting by user related to desktop is backed up, and obtains this Backup Data, then carries out fault
Exclusion.
In step 303, this terminal sends this fault message to this server.
It should be noted that this step 302 can execute before step 303, or execute after step 303, or
Person and step 303 executed in parallel, this step 302 only need to " this terminal be based on this failture evacuation code segment, to this eventually in step 306
The fault at end is excluded " execute before, the present embodiment does not limit to this.
In step 304, when this server receives this fault message, according to the fault message pre-setting and fault
Corresponding relation between exclusion code segment, inquires about this fault message corresponding failture evacuation code segment.
Wherein, this failture evacuation code segment can be form or the other forms of plug-in unit, and the present embodiment does not limit to this
Fixed.
When this terminal gets this fault message, this fault message can be sent to this server, this server is pre-
First the corresponding relation between setting fault message and failture evacuation code, when this server receives this fault message, permissible
The corresponding relation being pre-set according to this, inquires about this fault message corresponding failture evacuation code segment, then this terminal can be from this
Server downloads this failture evacuation code segment.
When this server is according to this corresponding relation, when inquiring the corresponding multiple failture evacuation code segment of this fault message,
The detail information of the plurality of failture evacuation code segment can be sent to this terminal, the detail information of each failture evacuation code segment is used
In being introduced to failture evacuation code segment, can include holding in the fault, exclusion process that failture evacuation code segment is suitable for
Operation of row etc., the present embodiment does not limit to this.This terminal receives the detail information of the plurality of failture evacuation code segment
When, the detail information of the plurality of failture evacuation code segment can be shown, user can check the plurality of failture evacuation code segment
Detail information, according to the current actual motion state of this terminal, therefrom selects applicable failture evacuation code segment, this terminal will be used
The failture evacuation code segment that family selects, as appointment codes section, sends the detail information of this appointment codes section to this server, should
When server receives the detail information of this appointment codes section, send this appointment codes section so that this terminal is from this to this terminal
Server downloads this appointment codes section, based on this appointment codes section, the fault of this terminal is excluded.
Wherein, the failture evacuation code segment that this server is used when can be fixed a breakdown according to each terminal, determining should
The priority of each failture evacuation code segment in multiple failture evacuation code segments, the failture evacuation code segment more often using, it is excellent
First level is higher.Then when this server is according to this corresponding relation, inquire the corresponding multiple failture evacuation code segments of this fault message
When, the details of the plurality of failture evacuation code segment can be sent to this terminal according to the priority of each failture evacuation code segment
Information is so that this terminal, according to the priority order from high to low of the plurality of failture evacuation code segment, shows the plurality of fault
The detail information of exclusion code segment.
For example, this server, according to the fault message of " desktop slides not smooth ", obtains corresponding failure code section 1 and event
Barrier code segment 2, sends the detail information of failure code section 1 and failure code section 2 to this terminal, wherein, failure code section 1 detailed
Feelings information is " be applied to memory space completely when ", the detail information of failure code section 2 is " checking current desktop theme ", fault
The priority of code segment 1 is higher than the priority of failure code section 2, then this terminal up shows the details letter of failure code section 1
Breath, shows the detail information of failure code section 2 in lower section, when user selects failure code section 2, this fault generation of this terminal downloads
Code section 2, carries out failture evacuation based on failure code section 2.
Before this step 304, the method also includes：This server is set up between fault message and failture evacuation code segment
Corresponding relation.Wherein, the corresponding relation between this fault message and failture evacuation code segment can be set in advance by technical staff
Fixed, and add to this server, the present embodiment does not limit to this.
In addition, when this server does not inquire this fault message corresponding failture evacuation code segment according to this corresponding relation
When, according to this fault message, add failture evacuation code segment, set up this fault message with the failture evacuation code segment being added it
Between corresponding relation.
In actual application, when this server does not inquire corresponding failture evacuation code segment, can be with display reminding
Information, the operation personnel of this server can be monitored to the information of this server, when finding this information, can
With please technical professional according to this fault message, generate the failture evacuation code segment for excluding this fault, and add to
This server, when this server gets this failture evacuation code segment, set up this fault message and this failture evacuation code segment it
Between corresponding relation, then when subsequently there being terminal identical fault, this server can get according to this corresponding relation
This failture evacuation code segment.
The present embodiment, when fraction of subscribers encounters problems, finds new problem in time, and makes processing scheme, generates
Corresponding failture evacuation code segment, it is to avoid more users run into same problem.By constantly improve failture evacuation code segment, with
Save time, laborsaving, impact little for basic principle, be continuously updated failture evacuation code segment, provide the user and more fix a breakdown
Scheme.
The present embodiment sends this fault message with this terminal to this server, obtains this fault message by this server and corresponds to
Failture evacuation code segment as a example illustrate, and in practical application, it is right that this terminal can download this from this server in advance
Should be related to, when this terminal gets fault message, according to this corresponding relation, obtain this fault message corresponding failture evacuation generation
Code section.
In the present embodiment, pre-set the corresponding relation between fault message and failture evacuation code segment, employ mould
Board-like automatization's failture evacuation code segment, carries out failture evacuation to this terminal.When user run into some problems or terminal from
Dynamic dish out some problems when, this terminal can be directly based upon failture evacuation code segment and carry out failture evacuation, and a key can solve to ask
Topic, easy and simple to handle, save the cost of user learning operation.
It should be noted that this server can be manufacturer's server of this terminal, this manufacturer's server sets in advance
Put multiple failture evacuation code segments, use when breaking down for terminal, when this terminal breaks down, download from this server
Corresponding failture evacuation code segment, you can exclude the fault of this terminal, asks the maintainer of specialty to this terminal without manufacturer
Place under repair.When user does not know which failture evacuation code segment of selection, the after-sales service personnel of this manufacturer can be asked
The failture evacuation code segment that user should select is informed by phone or online exchange, multiple behaviour that user should execute need not be informed
Make, save time cost and the human cost of after-sales service, reduce the requirement to after-sales service personnel's technical background.
In step 305, this terminal downloads this failture evacuation code segment from this server.
Within step 306, this terminal is based on this failture evacuation code segment, and the fault of this terminal is excluded.
When this terminal gets this failture evacuation code segment, based on this failture evacuation code segment, the fault of this terminal is entered
Row exclusion, for example, runs this failture evacuation code segment, and based on every instruction in this failture evacuation code segment, execution is corresponding
Operation, thus exclude to the fault of this terminal.
In step 307, when this terminal determines that this fault is not excluded, according to this Backup Data, recover this user and set
Confidence ceases.
After this failture evacuation code segment of this terminal operating, when the fault of this terminal is not excluded, represents and lead to this event
The reason barrier, does not simultaneously lie in this information-setting by user, then this terminal, according to this Backup Data, recovers this information-setting by user, reduction
The personal settings of user so that user can also according to custom before, using this terminal, can to the unicity of terminal and
Difficult repdocutbility is effectively repaired.In addition, user can also continue to select failure code section from the plurality of failure code section, should
The failure code section that terminal is selected based on this, carries out failture evacuation.When more serious fault in this terminal, can be with base
The multiple failture evacuation code segments selecting in user, detect to this terminal, item by item till this fault is excluded.
After this failture evacuation code segment of this terminal operating, when the fault of this terminal is excluded, represents and lead to this fault
The reason be this information-setting by user, then this terminal can directly delete this Backup Data, or, point out this user of user set
Confidence breath causes the fault of this terminal, chooses whether to recover this information-setting by user by user, when determination user have selected
When recovering this information-setting by user, this terminal, according to this Backup Data, recovers this information-setting by user.
Fig. 4 is a kind of flow chart of the troubleshooting according to an exemplary embodiment, referring to Fig. 4, when user runs into
During problem, can input fault information on the terminal, or, the abnormal information that the detection program of this terminal is dished out as therefore
Barrier information, then this terminal is according to this fault message, judges during fixing a breakdown the need of removing this user setup letter
Breath, when determination does not need to remove this information-setting by user during fixing a breakdown, this terminal directly inquires about this fault letter
Cease corresponding failture evacuation code segment, based on a determination that failture evacuation code segment carry out failture evacuation, and when determine exclusion therefore
When needing to remove this information-setting by user during barrier, prompt the user whether to proceed failture evacuation, when user confirms to continue
Continuous when carrying out failture evacuation, this user setup of this terminal-pair is backed up, and obtains Backup Data, afterwards, inquires about this fault message
Corresponding failture evacuation code segment, based on a determination that failture evacuation code segment carry out failture evacuation, in this troubleshooting process
This information-setting by user can be removed, afterwards, judge whether this fault is excluded, if this fault is excluded, terminate, if
This fault is not excluded, then this terminal, according to this Backup Data, recovers this information-setting by user, and determines another fault again
Exclusion code segment, carries out failture evacuation based on the failture evacuation code segment that this determines.When user confirms not going on fault
During exclusion, terminate.
The method that the present embodiment provides, before excluding in the fault to terminal, corresponding to this fault message
Information-setting by user is backed up, and obtains Backup Data, to believe when removing this user setup during fixing a breakdown
Breath and the fault of this terminal be not when being excluded, can according to this Backup Data, recover this information-setting by user it is ensured that user
Propertyization setting effectively, improves the specific aim of failture evacuation, reduces the impact to user individual setting.And, by root
According to the corresponding relation between fault message and failture evacuation code segment, obtain corresponding failture evacuation code segment, based on this fault
Exclusion code segment, automatically excludes to the fault of this terminal, need not execute operation by user, simple and efficient to handle, reduces
Requirement to user learning solution, saves the cost of user learning operation.And, for the manufacturer of terminal,
Save time cost and the human cost of after-sales service, reduce the requirement to after-sales service personnel's technical background.
Fig. 5 is a kind of block diagram of the fault treating apparatus according to an exemplary embodiment.Referring to Fig. 5, this device bag
Include fault message acquisition module 501, backup module 502, code segment acquisition module 503, failture evacuation module 504 and Backup Data
Recovery module 505.
Fault message acquisition module 501 is configurable for obtaining the fault message of terminal；
Backup module 502 is configurable for the corresponding information-setting by user to this fault message and backs up, and obtains standby
Number evidence；
Code segment acquisition module 503 be configurable for according to the fault message that pre-sets and failture evacuation code segment it
Between corresponding relation, obtain this fault message corresponding failture evacuation code segment；
Failture evacuation module 504 is configurable for, based on this failture evacuation code segment, the fault of this terminal being arranged
Remove；
Backup Data recovery module 505 is configurable for when the fault determining this terminal is not excluded, standby according to this
Number evidence, recovers this information-setting by user.
The device that the present embodiment provides, before excluding in the fault to terminal, corresponding to this fault message
Information-setting by user is backed up, and obtains Backup Data, to believe when removing this user setup during fixing a breakdown
Breath and the fault of this terminal be not when being excluded, can according to this Backup Data, recover this information-setting by user it is ensured that user
Propertyization setting effectively, improves the specific aim of failture evacuation.And, by according between fault message and failture evacuation code segment
Corresponding relation, obtain corresponding failture evacuation code segment, based on this failture evacuation code segment, the automatically fault to this terminal
Excluded, operation need not be executed by user, simple and efficient to handle, reduce the requirement to user learning solution.
In another embodiment, this backup module 502 is configurable for display reminding information, and this information is configured
It is for pointing out user this information-setting by user can be set to failure state during excluding this fault；When detecting to this
During the confirmation operation of information, this information-setting by user is backed up, obtains this Backup Data.
In another embodiment, this fault message acquisition module 501 is configurable for what Acquisition Detection program was dished out
Abnormal information, as fault message, this detection program is configurable for detecting the running status of this terminal；Or, obtain and use
The fault message of family input.
In another embodiment, this code segment acquisition module 503 is configurable for sending this fault message to server,
This server is configurable for, according to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtaining
This fault message corresponding failture evacuation code segment；Download this failture evacuation code segment from this server.
Above-mentioned all optional technical schemes, can be using the alternative embodiment arbitrarily combining to form the present invention, and here is no longer
Repeat one by one.
Fig. 6 A is a kind of block diagram of the fault treating apparatus according to an exemplary embodiment.Referring to Fig. 6 A, this device
Including corresponding relation building module 601, code segment enquiry module 602 and sending module 603.
Corresponding relation building module 601 is configurable for setting up corresponding between fault message and failture evacuation code segment
Relation；
Code segment enquiry module 602 is configurable for when getting the fault message of terminal, according to this corresponding relation,
Inquire about this fault message corresponding failture evacuation code segment；
Sending module 603 is configurable for sending this failture evacuation code segment to this terminal, and this terminal is configured to use
Back up in information-setting by user corresponding to this fault message, after obtaining Backup Data, based on this failture evacuation code
Section, excludes to the fault of this terminal, and when the fault determining this terminal is not excluded, according to this Backup Data, recovering should
Information-setting by user.
The device that the present embodiment provides, during by the fault message that gets terminal, according to fault message and failture evacuation
Corresponding relation between code segment, sends this fault message corresponding failture evacuation code segment, this fault of this terminal-pair to terminal
The corresponding information-setting by user of information is backed up, after obtaining Backup Data, based on this failture evacuation code segment, automatically right
The fault of this terminal is excluded, and need not execute operation by user, simple and efficient to handle, reduces to user learning solution
Requirement.And, when removing this information-setting by user during fixing a breakdown and the fault of this terminal is not excluded, can
According to this Backup Data, to recover this information-setting by user it is ensured that the personal settings of user effectively, improve failture evacuation
Specific aim.
Referring to Fig. 6 B, in another embodiment, this device also includes：
Code segment add module 604 is configurable for corresponding when not inquiring this fault message according to this corresponding relation
During failture evacuation code segment, according to this fault message, add failture evacuation code segment；
This corresponding relation building module 601 is additionally configured to for setting up this fault message and the failture evacuation generation added
Corresponding relation between code section.
Above-mentioned all optional technical schemes, can be using the alternative embodiment arbitrarily combining to form the present invention, and here is no longer
Repeat one by one.
With regard to the device in above-described embodiment, wherein the concrete mode of modules execution operation is in relevant the method
Embodiment in be described in detail, explanation will be not set forth in detail herein.
It should be noted that：Above-described embodiment provide fault treating apparatus in handling failure, only with above-mentioned each function
The division of module is illustrated, and in practical application, can distribute above-mentioned functions by different function moulds as desired
Block completes, and the internal structure of terminal server will be divided into different functional modules, with complete described above all or
Person's partial function.In addition, the fault treating apparatus that above-described embodiment provides belong to same design with fault handling method embodiment,
It implements process and refers to embodiment of the method, repeats no more here.
Fig. 7 is a kind of block diagram of the device 700 for troubleshooting according to an exemplary embodiment.For example, fill
Putting 700 can be mobile phone, computer, digital broadcast terminal, messaging devices, game console, tablet device, medical treatment
Equipment, body-building equipment, personal digital assistant etc..
With reference to Fig. 7, device 700 can include following one or more assemblies：Process assembly 702, memorizer 704, power supply
Assembly 706, multimedia groupware 708, audio-frequency assembly 710, the interface 712 of input/output (I/O), sensor cluster 714, and
Communication component 716.
The integrated operation of the usual control device 700 of process assembly 702, such as with display, call, data communication, phase
Machine operation and record operate associated operation.Treatment element 702 can include one or more processors 720 and refer to execute
Order, to complete all or part of step of above-mentioned method.Additionally, process assembly 702 can include one or more modules, just
Interaction between process assembly 702 and other assemblies.For example, processing component 702 can include multi-media module, many to facilitate
Interaction between media component 708 and process assembly 702.
Memorizer 704 is configured to store various types of data to support the operation in device 700.The showing of these data
Example includes the instruction for any application program of operation or method on device 700, contact data, telephone book data, disappears
Breath, picture, video etc..Memorizer 704 can be by any kind of volatibility or non-volatile memory device or their group
Close and realize, such as static RAM (SRAM), Electrically Erasable Read Only Memory (EEPROM), erasable compile
Journey read only memory (EPROM), programmable read only memory (PROM), read only memory (ROM), magnetic memory, flash
Device, disk or CD.
Electric power assembly 706 provides electric power for the various assemblies of device 700.Electric power assembly 706 can include power management system
System, one or more power supplys, and other generate, manage and distribute, with for device 700, the assembly that electric power is associated.
Multimedia groupware 708 includes the screen of one output interface of offer between described device 700 and user.One
In a little embodiments, screen can include liquid crystal display (LCD) and touch panel (TP).If screen includes touch panel, screen
Curtain may be implemented as touch screen, to receive the input signal from user.Touch panel includes one or more touch sensings
Device is with the gesture on sensing touch, slip and touch panel.Described touch sensor can not only sensing touch or sliding action
Border, but also detection and described touch or slide related persistent period and pressure.In certain embodiments, many matchmakers
Body assembly 708 includes a front-facing camera and/or post-positioned pick-up head.When device 700 is in operator scheme, such as screening-mode or
During video mode, front-facing camera and/or post-positioned pick-up head can receive outside multi-medium data.Each front-facing camera and
Post-positioned pick-up head can be the optical lens system of a fixation or have focusing and optical zoom capabilities.
Audio-frequency assembly 710 is configured to output and/or input audio signal.For example, audio-frequency assembly 710 includes a Mike
Wind (MIC), when device 700 is in operator scheme, during as call model, logging mode and speech recognition mode, mike is joined
It is set to reception external audio signal.The audio signal being received can be further stored in memorizer 704 or via communication set
Part 716 sends.In certain embodiments, audio-frequency assembly 710 also includes a speaker, for exports audio signal.
, for providing interface between process assembly 702 and peripheral interface module, above-mentioned peripheral interface module can for I/O interface 712
To be keyboard, click wheel, button etc..These buttons may include but be not limited to：Home button, volume button, start button and lock
Determine button.
Sensor cluster 714 includes one or more sensors, for providing the state of various aspects to comment for device 700
Estimate.For example, sensor cluster 714 can detect/the closed mode of opening of device 700, the relative localization of assembly, such as this group
Part is the display of device 700 and keypad, and sensor cluster 714 can be with detection means 700 or 700 1 assemblies of device
Position change, user is presence or absence of with what device 700 contacted, the temperature of device 700 orientation or acceleration/deceleration and device 700
Degree change.Sensor cluster 714 can include proximity transducer, is configured to detect when not having any physical contact attached
The presence of nearly object.Sensor cluster 714 can also include optical sensor, such as CMOS or ccd image sensor, in imaging
Use in application.In certain embodiments, this sensor cluster 714 can also include acceleration transducer, gyro sensor,
Magnetic Sensor, pressure transducer or temperature sensor.
Communication component 716 is configured to facilitate the communication of wired or wireless way between device 700 and other equipment.Device
700 can access the wireless network based on communication standard, such as WiFi, 2G or 3G, or combinations thereof.In an exemplary enforcement
In example, communication component 716 receives broadcast singal or the broadcast related information from external broadcasting management system via broadcast channel.
In one exemplary embodiment, this communication component 716 also includes near-field communication (NFC) module, to promote junction service.Example
As, RF identification (RFID) technology can be based in NFC module, Infrared Data Association (IrDA) technology, ultra broadband (UWB) technology,
Bluetooth (BT) technology and other technologies are realizing.
In the exemplary embodiment, device 700 can be by one or more application specific integrated circuits (ASIC), numeral letter
Number processor (DSP), digital signal processing appts (DSPD), PLD (PLD), field programmable gate array
(FPGA), controller, microcontroller, microprocessor or other electronic components are realized, for executing said method.
In the exemplary embodiment, a kind of non-transitorycomputer readable storage medium including instruction, example are additionally provided
As included the memorizer 704 instructing, above-mentioned instruction can be executed by the processor 720 of device 700 to complete said method.For example,
This non-transitorycomputer readable storage medium can be ROM, random access memory (RAM), CD-ROM, tape, floppy disk and
Optical data storage devices etc..
A kind of non-transitorycomputer readable storage medium, when the instruction in this storage medium is by the computing device of terminal
When so that terminal is able to carry out a kind of fault handling method, the method includes：
Obtain the fault message of terminal；
To this fault message, corresponding information-setting by user backs up, and obtains Backup Data；
According to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain this fault message pair
The failture evacuation code segment answered；
Based on this failture evacuation code segment, the fault of this terminal is excluded；
When the fault determining this terminal is not excluded, according to this Backup Data, recover this information-setting by user.
In another embodiment, this to this fault message corresponding information-setting by user carry out backup include：
Display reminding information, this information is used for pointing out user by this user setup during excluding this fault
Information is set to failure state；
When the confirmation operation to this information is detected, this information-setting by user is backed up, obtains this backup
Data.
In another embodiment, the fault message of this acquisition terminal includes：
The abnormal information that Acquisition Detection program is dished out, as fault message, this detection program is used for detecting this terminal
Running status；Or,
Obtain the fault message of user input.
In another embodiment, the corresponding pass between the fault message that this basis pre-sets and failture evacuation code segment
System, obtains this fault message corresponding failture evacuation code segment and includes：
Send this fault message to server, this server was used for according to the fault message pre-setting and failture evacuation generation
Corresponding relation between code section, obtains this fault message corresponding failture evacuation code segment；
Download this failture evacuation code segment from this server.
Above-mentioned all optional technical schemes, can be using the alternative embodiment arbitrarily combining to form the present invention, and here is no longer
Repeat one by one.
Fig. 8 is a kind of block diagram of the device 800 for troubleshooting according to an exemplary embodiment.For example, fill
Put 800 and may be provided in a server.With reference to Fig. 8, device 800 includes process assembly 822, and it further includes one or many
Individual processor, and the memory resource representated by memorizer 832, can be by the finger of the execution of processing component 822 for storage
Order, such as application program.In memorizer 832 storage application program can include one or more each correspond to
The module of one group of instruction.Additionally, process assembly 822 is configured to execute instruction, to execute said method.
Device 800 can also include the power management that a power supply module 826 is configured to performs device 800, and one has
Line or radio network interface 850 are configured to for device 800 to be connected to network, and input and output (I/O) interface 858.Dress
Put 800 and can operate based on the operating system being stored in memorizer 832, such as Windows ServerTM, Mac OS XTM,
UnixTM, LinuxTM, FreeBSDTM or similar.
Those skilled in the art, after considering description and putting into practice invention disclosed herein, will readily occur to its of the present invention
Its embodiment.The application is intended to any modification, purposes or the adaptations of the present invention, these modifications, purposes or
Person's adaptations are followed the general principle of the present invention and are included the undocumented common knowledge in the art of the disclosure
Or conventional techniques.Description and embodiments are considered only as exemplary, and true scope and spirit of the invention are by following
Claim is pointed out.
It is described above and precision architecture illustrated in the accompanying drawings it should be appreciated that the invention is not limited in, and
And various modifications and changes can carried out without departing from the scope.The scope of the present invention only to be limited by appended claim.
Claims (14)
1. a kind of fault handling method is it is characterised in that methods described includes：
Obtain the fault message of terminal；
According to described fault message, judge during fixing a breakdown the need of the removing corresponding user of described fault message
Configuration information；
When determination needs to remove described information-setting by user during fixing a breakdown, described information-setting by user is carried out
Backup, obtains Backup Data；
According to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain described fault message and correspond to
Failture evacuation code segment；
Based on described failture evacuation code segment, the fault of described terminal is excluded；
When the fault determining described terminal is not excluded, according to described Backup Data, recover described information-setting by user.
2. method according to claim 1 is it is characterised in that described information-setting by user corresponding to described fault message
Carry out backup to include：
Display reminding information, described information is used for pointing out user can set described user during excluding described fault
Confidence breath is set to failure state；
When the confirmation operation to described information is detected, described information-setting by user is backed up, obtains described standby
Number evidence.
3. method according to claim 1 is it is characterised in that the fault message of described acquisition terminal includes：
The abnormal information that Acquisition Detection program is dished out, as fault message, described detection program is used for detecting described terminal
Running status；Or,
Obtain the fault message of user input.
4. method according to claim 1 is it is characterised in that the fault message that pre-sets of described basis and failture evacuation
Corresponding relation between code segment, obtains described fault message corresponding failture evacuation code segment and includes：
Send described fault message to server, described server was used for according to the fault message pre-setting and failture evacuation generation
Corresponding relation between code section, obtains described fault message corresponding failture evacuation code segment；
Download described failture evacuation code segment from described server.
5. a kind of fault handling method is it is characterised in that methods described includes：
Set up the corresponding relation between fault message and failture evacuation code segment；
When getting the fault message of terminal, according to described corresponding relation, inquire about the corresponding failture evacuation of described fault message
Code segment；
Send described failture evacuation code segment to described terminal, described terminal is used for according to described fault message, judge in exclusion
The need of the removing corresponding information-setting by user of described fault message during fault；When determination is in the process fixed a breakdown
In when needing to remove described information-setting by user, described information-setting by user is backed up, after obtaining Backup Data, is based on
Described failture evacuation code segment, excludes to the fault of described terminal, when the fault determining described terminal is not excluded, root
According to described Backup Data, recover described information-setting by user.
6. method according to claim 5 is it is characterised in that methods described also includes：
When described fault message corresponding failture evacuation code segment is not inquired according to described corresponding relation, according to described fault
Information, adds failture evacuation code segment；
Set up the corresponding relation between described fault message and the failture evacuation code segment being added.
7. a kind of fault treating apparatus are it is characterised in that described device includes：
Fault message acquisition module, for obtaining the fault message of terminal；
Described device is additionally operable to according to described fault message, judges during fixing a breakdown the need of the described fault of removing
The corresponding information-setting by user of information；
Backup module, for when determination needs to remove described information-setting by user during fixing a breakdown, to described use
Family configuration information is backed up, and obtains Backup Data；
Code segment acquisition module, the corresponding relation between the fault message pre-setting for basis and failture evacuation code segment,
Obtain described fault message corresponding failture evacuation code segment；
Failture evacuation module, for based on described failture evacuation code segment, excluding to the fault of described terminal；
Backup Data recovery module, during for not being excluded when the fault determining described terminal, according to described Backup Data, recovers
Described information-setting by user.
8. device according to claim 7, it is characterised in that described backup module is used for display reminding information, described carries
Show that information is used for pointing out user described information-setting by user can be set to failure state during excluding described fault；Work as inspection
When measuring the confirmation operation to described information, described information-setting by user is backed up, obtains described Backup Data.
9. device according to claim 7 is it is characterised in that described fault message acquisition module is used for Acquisition Detection program
The abnormal information dished out, as fault message, described detection program is used for detecting the running status of described terminal；Or, obtain
Take the fault message of user input.
10. device according to claim 7 is it is characterised in that described code segment acquisition module is used for sending to server
Described fault message, described server is used for according to the corresponding pass between the fault message pre-setting and failture evacuation code segment
System, obtains described fault message corresponding failture evacuation code segment；Download described failture evacuation code segment from described server.
A kind of 11. fault treating apparatus are it is characterised in that described device includes：
Corresponding relation building module, for setting up the corresponding relation between fault message and failture evacuation code segment；
Code segment enquiry module, for when getting the fault message of terminal, according to described corresponding relation, inquires about described fault
Information corresponding failture evacuation code segment；
Sending module, for sending described failture evacuation code segment to described terminal, described terminal is used for being believed according to described fault
Breath, judges during fixing a breakdown the need of the removing corresponding information-setting by user of described fault message；When determination exists
When needing to remove described information-setting by user during fixing a breakdown, described information-setting by user is backed up, obtain standby
Number, according to afterwards, based on described failture evacuation code segment, is excluded to the fault of described terminal, when the event determining described terminal
When barrier is not excluded, according to described Backup Data, recover described information-setting by user.
12. devices according to claim 11 are it is characterised in that described device also includes：
Code segment add module, does not inquire described fault message corresponding failture evacuation generation for working as according to described corresponding relation
During code section, according to described fault message, add failture evacuation code segment；
Described corresponding relation building module, is additionally operable to set up between described fault message and the failture evacuation code segment being added
Corresponding relation.
A kind of 13. fault treating apparatus are it is characterised in that include：
Processor；
For storing the memorizer of processor executable；
Wherein, described processor is configured to：
Obtain the fault message of terminal；
According to described fault message, judge during fixing a breakdown the need of the removing corresponding user of described fault message
Configuration information；
When determination needs to remove described information-setting by user during fixing a breakdown, described information-setting by user is carried out
Backup, obtains Backup Data；
According to the corresponding relation between the fault message pre-setting and failture evacuation code segment, obtain described fault message and correspond to
Failture evacuation code segment；
Based on described failture evacuation code segment, the fault of described terminal is excluded；
When the fault determining described terminal is not excluded, according to described Backup Data, recover described information-setting by user.
A kind of 14. fault treating apparatus are it is characterised in that include：
Processor；
For storing the memorizer of processor executable；
Wherein, described processor is configured to：
Set up the corresponding relation between fault message and failture evacuation code segment；
When getting the fault message of terminal, according to described corresponding relation, inquire about the corresponding failture evacuation of described fault message
Code segment；
Send described failture evacuation code segment to described terminal, described terminal is used for according to described fault message, judge in exclusion
The need of the removing corresponding information-setting by user of described fault message during fault；When determination is in the process fixed a breakdown
In when needing to remove described information-setting by user, described information-setting by user is backed up, after obtaining Backup Data, is based on
Described failture evacuation code segment, excludes to the fault of described terminal, when the fault determining described terminal is not excluded, root
According to described Backup Data, recover described information-setting by user.
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| CN106066824A (en) * | 2016-05-26 | 2016-11-02 | 湖南洋达信息科技有限公司 | Breakdown Maintenance management system and method |
| CN105847070A (en) * | 2016-05-31 | 2016-08-10 | 深圳市双赢伟业科技股份有限公司 | Switch fault processing method and device |
| CN106597954A (en) * | 2016-12-30 | 2017-04-26 | 上海联影医疗科技有限公司 | Fault processing method and device |
| CN107015041B (en) * | 2017-04-10 | 2019-04-26 | 四川长虹电器股份有限公司 | The method of malfunction coefficient processing |
| CN113297025A (en) * | 2021-05-18 | 2021-08-24 | 维沃移动通信有限公司 | Fault reminding method and device and electronic equipment |
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| CN101325785A (en) * | 2008-07-28 | 2008-12-17 | 深圳华为通信技术有限公司 | Method and apparatus for backup and recuperation of data, mobile equipment |
| CN102708454A (en) * | 2012-05-14 | 2012-10-03 | 北京奇虎科技有限公司 | Method and device for providing solution of terminal fault |
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| WO2008085708A2 (en) * | 2006-12-21 | 2008-07-17 | Boxicom, Inc. | Data backup system and method associated therewith |
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| CN101325785A (en) * | 2008-07-28 | 2008-12-17 | 深圳华为通信技术有限公司 | Method and apparatus for backup and recuperation of data, mobile equipment |
| CN102708454A (en) * | 2012-05-14 | 2012-10-03 | 北京奇虎科技有限公司 | Method and device for providing solution of terminal fault |
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