CN102546723B - The remote demonstration method and system of car-mounted electronic device - Google Patents
The remote demonstration method and system of car-mounted electronic device Download PDFInfo
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- CN102546723B CN102546723B CN201010621934.9A CN201010621934A CN102546723B CN 102546723 B CN102546723 B CN 102546723B CN 201010621934 A CN201010621934 A CN 201010621934A CN 102546723 B CN102546723 B CN 102546723B
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Abstract
The present invention relates to the remote demonstration method and system of car-mounted electronic device, this system comprises a call center system, one or more customer service operating board and a server。The method comprises the following steps: sets up between this server and one or more car-mounted electronic device and maintains data cube computation；Receive the calling of a wherein car-mounted electronic device in this call center system, this calling of transferring is to this customer service operating board, and maintains voice call between this guest operation platform and the car-mounted electronic device initiating calling；Receiving the instruction of a contact staff at this customer service operating board, remotely show synchronization means starting one, this remotely shows that synchronization means is corresponding with the car-mounted electronic device initiating calling；Remotely display synchronization means at this customer service operating board receives the operation of contact staff, and makes a remote synchronization interface data；And send this remote synchronization interface data via this server to the car-mounted electronic device that this initiation calls from this customer service operating board。
Description
Technical field
The present invention relates to car-mounted electronic device, especially relate to the remote demonstration method and system of a kind of car-mounted electronic device。
Background technology
Automobile, from being born so far over more than 100 year, is evolved into the continuity of life and gaming space gradually from the walking-replacing tool of people。Along with automobile is increasingly becoming the necessary in most people life, safer, more comfortable, modernization intelligent automobile is ready to appear under the auxiliary of numerous electronic equipments more easily。
Car-mounted electronic device, the part such as including vehicle information system (vehicle-mounted computer), navigation system, automobile audiovisual entertaining system, Vehicular communication system。The function that car-mounted electronic device can be provided by also day by day is enriched, typically comprise radio, music, navigation, electronic chart etc. at present, and have the trend of the functions such as integrated video broadcasting, web page browsing, speculation in stocks, mobile TV even E-mail receiver/send system。
But, the user of introduction is a challenge by the complexity of car-mounted electronic device。For this, the after-sale service of manufacturer comprises phone customer service, to instruct user that car-mounted electronic device is operated。Common phone customer service, contact staff is only by language and customer communication。The inaccuracy of communication and expression defect reduce the efficiency of service and the satisfaction of client。
Summary of the invention
An object of the present invention is to propose a kind of remote demonstration method and system for car-mounted electronic device, the synchronizing information provided can be shown on the screen of car-mounted electronic device end by contact staff, demonstrates intuitively to provide to the user of car-mounted electronic device end。
The present invention proposes a kind of remote demonstration method of car-mounted electronic device, being perform in the remote demonstration system comprising a call center system, one or more customer service operating board and a server, the method comprises the following steps: sets up between this server and one or more car-mounted electronic device and maintains data cube computation；Receive the calling of a wherein car-mounted electronic device in this call center system, this calling of transferring is to this customer service operating board, and maintains voice call between this guest operation platform and the car-mounted electronic device initiating calling；Receiving the instruction of a contact staff at this customer service operating board, remotely show synchronization means starting one, this remotely shows that synchronization means is corresponding with the car-mounted electronic device initiating calling；Remotely display synchronization means at this customer service operating board receives the operation of contact staff, and makes a remote synchronization interface data；And send this remote synchronization interface data via this server to the car-mounted electronic device that this initiation calls from this customer service operating board。
In one embodiment of this invention, also include before setting up data cube computation between a server and one or more car-mounted electronic device, at this server, the driver of car-mounted electronic device or association is authenticated。
In one embodiment of this invention, this car-mounted electronic device is a corresponding car phone number, and the method also includes: utilize device numbering and/or driver's data of this car phone this car-mounted electronic device of number inquiry in this call center system。
In one embodiment of this invention, remotely display synchronization means at this customer service operating board receives the operation of contact staff, and also includes before making the step of a remote synchronization interface data: from this customer service operating board via this server to the car-mounted electronic device request remote demonstration initiating calling；And return the confirmation that this remote demonstration is asked to this customer service operating board via this server。
In one embodiment of this invention, each data cube computation that this server maintains is uniquely corresponding with a car-mounted electronic device。
In one embodiment of this invention, this remote synchronization interface data includes following at least part of: data bitmap；Character font data；And operation data。
In one embodiment of this invention, this voice call is based on the one in GSM, CDMA, WCDMA, TD-SCDMA。
In one embodiment of this invention, data cube computation is set up by WCDMA network, TD-SCDMA network, CDMA2000 network or LTE network between this server and this car-mounted electronic device。
The present invention proposes a kind of remote demonstration method of car-mounted electronic device, it is perform in a car-mounted electronic device, the method comprises the following steps: initiate calling to a remote demonstration system, after call through, maintains voice call between this remote demonstration system and this car-mounted electronic device；Data cube computation is set up between this car-mounted electronic device and this remote demonstration system；A remote synchronization interface data is received from this remote demonstration system；This remote synchronization interface data is utilized to restore remote synchronization interface；And on the display screen of this car-mounted electronic device, show this remote synchronization interface。
In one embodiment of this invention, also include before setting up data cube computation between this car-mounted electronic device and this remote demonstration system, be authenticated according to the request of this remote demonstration system。
In one embodiment of this invention, also included receive the step of a remote synchronization interface data from this remote demonstration system before: receive remote demonstration request from this remote demonstration system；This remote demonstration is pointed out to ask to driver；And the instruction according to driver, the confirmation that this remote demonstration is asked is returned to this remote demonstration system。
In one embodiment of this invention, this remote synchronization interface data includes following at least part of: data bitmap；Character font data；And operation data。
In one embodiment of this invention, this voice call is based on the one in GSM, CDMA, WCDMA, TD-SCDMA。
In one embodiment of this invention, data cube computation is set up by WCDMA network, TD-SCDMA network, CDMA2000 network or LTE network between this car-mounted electronic device and this remote demonstration system。
The present invention separately proposes the remote demonstration system of a kind of car-mounted electronic device, including call center system, customer service operating board and server。Call center system receives the calling of car-mounted electronic device, and transfers this calling to customer service operating board。Customer service operating board receives the instruction of a contact staff, connects this calling, and startup one remotely shows synchronization means。This customer service operating board to the long-range operation showing synchronization means, makes and exports a remote synchronization interface data based on this contact staff, and wherein this remotely shows that synchronization means is corresponding with this car-mounted electronic device。Server receives this remote synchronization interface data, and transmits this remote synchronization interface data to this car-mounted electronic device。
In one embodiment of this invention, this server is set up and maintains the data cube computation between this car-mounted electronic device。
In one embodiment of this invention, this remote synchronization interface data includes following at least part of: data bitmap；Character font data；And operation data。
Due to the fact that the above technical scheme of employing, so as to compared with prior art, by providing remote demonstration intuitively to the user of car-mounted electronic device, the operating procedure that the understanding contact staff making user apparent to instruct, make communication more effectively。
Accompanying drawing explanation
For the above-mentioned purpose of the present invention, feature and advantage can be become apparent, below in conjunction with accompanying drawing, the specific embodiment of the present invention is elaborated, wherein:
Fig. 1 illustrates the exemplary system environment of the embodiment of the present invention。
Fig. 2 illustrates the car-mounted electronic device structure chart of one embodiment of the invention。
Fig. 3 and Fig. 4 is shown in the interaction flow between car-mounted electronic device and remote demonstration system。
Fig. 5 illustrates the remote synchronization interface manufacture schematic diagram of one embodiment of the invention。
Fig. 6 illustrates that schematic diagram is restored at the remote synchronization interface of one embodiment of the invention。
Fig. 7 is shown in car-mounted electronic device and ejects the schematic diagram of remote demonstration prompting frame。
Detailed description of the invention
In order to further illustrate the present invention, in conjunction with the following drawings and embodiment, the present invention being described in detail, embodiment is only used for introducing, it is impossible to think limitation of the present invention。
Fig. 1 illustrates the exemplary system environment of the embodiment of the present invention。In the system 1000 shown in Fig. 1, comprise car-mounted electronic device 100, call center system 200, one or more customer service operating board 300 and server 400。Car-mounted electronic device 100 is arranged on automobile, and its example arrangement will describe with reference to Fig. 2 later。Demo system including call center system 200, one or more customer service operating board 300 and server 400 is arranged in long-range service centre。
In this embodiment, car-mounted electronic device 100 can be configured to and can use voice call function, to initiate calling to call center system 200。The network that can support the function of voice call includes mobile communications network, for instance GSM network, cdma network etc.。Each car-mounted electronic device 100 can distribute a car phone number, and this number can act also as the mark of car-mounted electronic device 100。
Call center system 200 is used for receiving incoming call, and transfers to contact staff。In this embodiment, call center system 200 can according to car phone number inquiry one information database of car-mounted electronic device 100, the driver information of facility information and correspondence to obtain car-mounted electronic device 100。
Each contact staff can be equipped with a customer service operating board 300。When call center system 200 transfers caller client to contact staff, at customer service operating board 300 prompting incoming call, contact staff can be reminded to answer。Call center system 200 also can eject the facility information of car-mounted electronic device 100 and the driver information of correspondence at customer service operating board 300。
Typically, this customer service operating board 300 is personal computer。The simulation tool of car-mounted electronic device 100 is installed on a personal computer, makes contact staff understand the situation of car-mounted electronic device 100。Contact staff can be operated on customer service operating board 300, and simulation tool will extract demonstration Interface Current, and is fabricated to transmission data。
Server 400 is maincenter mutual between remote demonstration system and car-mounted electronic device end。One or more customer service operating board 300 are connected to server 400, and demonstration interface data is transferred to server 400, server 400 realize and the data interaction of car-mounted electronic device 100。3G or the 4G mobile communications network that connection between server 400 and car-mounted electronic device 100 can be greatly improved on data are transmitted based on WCDMA, TD-SCDMA, CDMA2000, LTE etc.。
In one embodiment, car-mounted electronic device 100 can be attached to server 400 after powering and keep connecting constantly。Server 400 holds the connection of multiple car-mounted electronic device, and identifies which device a connection belongs to by a unique mark (ConnID)。ConnID can be device numbering (such as PDSN), it is also possible to be user's login banner (such as UID etc.)。The health status of each connection of server 400 regular check, if Joint failure just no longer holds the information of this connection。
In another embodiment, can just set up when needs carry out data interaction between car-mounted electronic device 100 with server 400 and be connected。
Car-mounted electronic device 100 Connection Service device 400 can need certification, and certification can use the authentication means such as ticket to carry out。Connection procedure should carry out user is transparent and automatically。
Fig. 2 illustrates the example arrangement of car-mounted electronic device。With reference to shown in Fig. 2, car-mounted electronic device 100 includes controller 102 and memorizer 104。Memorizer 104 is nonvolatile memory, can store a set of onboard operations system and various program, and controller 102 is loaded into operating system from memorizer 104, and runs various program on an operating system, to realize required function。
When needed for display, controller 102 output display data, to display 110, present display interface to driver。When needs export voice, controller 102 exports voice data to speaker 114。When needing the voice of typing driver, from mike 112 input audio data to controller 102。
Operating unit 118 provides man-machine interface to input to driver, and these inputs are transmitted to controller 102, and input is responded by controller 102, to perform the desired operation of driver。
The example of operating unit 118 can be arranged on the button around display 110。It addition, the example of operating unit 118 can also is that and the touch panel being arranged on display 110, touch panel provides virtual key。
Radio receiver 116 can receive the such signal of such as frequency modulation broadcasting, and inputs that controller 102 is internal to be processed, to be reduced to audio signal。
Wireless communication unit 108 based on wireless mobile communications agreement, can communicate with long-range service centre。These agreements include but not limited to GSM, CDMA, WCDMA, TD-SCDMA etc.。Wireless communication unit 108 can use unified communication protocol to support voice communications versus data communications function。Wireless communication unit 108 is used as independent voice communication protocol and data communication protocol supports voice communications versus data communications function respectively。
Vehicle location can be positioned by GPS navigator 106 according to gps signal, and provides the navigation from starting point to destination to driver。In one embodiment, GPS navigator 106 can be integrated in in-vehicle electronic system, as shown in Figure 2。In one embodiment, GPS navigator 106 can also be external device, and in this case, GPS navigator 106 is connected to car-mounted electronic device by interface。
Power supply 120 provides electric energy for car-mounted electronic device。
After describing above example environment, the interaction flow between car-mounted electronic device and remote demonstration system is described, so that the remote demonstration method of the embodiment of the present invention to be described。
Fig. 3 and Fig. 4 illustrates the interaction flow between car-mounted electronic device and remote demonstration system。From car-mounted electronic device 100 side, step S11-S18 describes the remote demonstration method flow performed at car-mounted electronic device 100。From remote demonstration system side, step S21, step S31-S35, step S41-S45 describes the remote demonstration method flow that remote demonstration internal system performs。
Shown in Fig. 3, after car-mounted electronic device 100 starts, connection request can be initiated in step S11 to server 400。In step S41, server 400 can require that car-mounted electronic device 100 is authenticated。Car-mounted electronic device 100 is in step S12 return authentication information。In one example, car-mounted electronic device 100 pop-up dialogue box, prompting user inputs registered the user name and password, is then returned to server 400。When, after certification success, server 400 is in step S42, foundation and the connection between car-mounted electronic device 100。
Server 400 can set up and maintain the connection of multiple car-mounted electronic device 100。Now, the mark of car-mounted electronic device 100 can be associated by server 400 with being connected, in order to find the connection of correspondence according to the mark of car-mounted electronic device 100。
Fig. 3 further illustrates car-mounted electronic device 100 and initiates the process of calling。When the user of car-mounted electronic device 100 runs into operational problem, can in step S13, the car phone function integrated by car-mounted electronic device 100 initiates calling。When call center system 200 receives calling, it is in that step S21 relayed call is to customer service operating board 300, the latter answers to contact staff's prompting。When, after contact staff's incoming call answering, customer service operating board 300 is in step S31 call establishment, thus maintaining voice call between car-mounted electronic device 100 and customer service operating board 300。
Hereafter, flow process enters Fig. 4。In customer service operating board 300, the instruction of response contact staff, starting in step S32 and remotely show synchronization means, this remotely shows that synchronization means can simulate the system interface of one or more car-mounted electronic devices。Contact staff according to initiating the mark of car-mounted electronic device of calling or driver status associated with it, can select suitable remotely to show synchronization means, correspond to this car-mounted electronic device。
Optionally, initiating remote demonstration request in step S33, this request, after the step S43 of server 400 forwards, is received in step S13 by car-mounted electronic device 100。As a result, perform step S14 at car-mounted electronic device 100, eject remote demonstration prompting frame at display interface, as shown in Figure 7。When user in step S15 to after car-mounted electronic device 100 input validation instruction。Returned remote demonstration in step S44 to customer service operating board 300 by server 400 and confirm message。
After remote demonstration starts, receive contact staff's operation on remotely display synchronization means in step S34。In this course, contact staff can converse with the user of far-end, while being operated on the remotely display synchronization means at simulation car-mounted electronic device interface。Remotely display synchronization means by these operation impacts on interface, can be fabricated to remote synchronization interface data (step S35)。Fig. 5 illustrates the example making remote synchronization interface data。On graphical interfaces, such as the part such as data bitmap, font data and operation data all can be compressed in packet to be sent。The wherein static part at data bitmap, font data representative of graphics interface, and operate the dynamic part at data representative of graphics interface, in order to carry out the operation opening and closing menu, selecting the change graphical interfaces such as option。In step S45, will there is remote synchronization interface data in server 400。
In car-mounted electronic device side, remote synchronization interface data can be received in step S16。In step S17, remote synchronization interface data is recovered to graphical interfaces。As shown in Figure 6, it is contrary with flow process shown in Fig. 5 for the process restored。In step S18, by the pattern displaying unit of car-mounted electronic device, in display 300, show synchronization interface。
Thus, contact staff's operation on the remotely display synchronization means of customer service operating board 300, all can be synchronized to car-mounted electronic device 100 side, coordinate the explanation of voice call, driver will recognize that operation is how to carry out。For example, the user of car-mounted electronic device 100 is likely to not know about navigation system, and how this starts and runs, after user is sought help to contact staff, contact staff can synchronize remote demonstration interface to car-mounted electronic device 100, the step of operation is explained to user, thus user can understand quickly with intuitive way。
Although the present invention discloses as above with preferred embodiment; so it is not limited to the present invention, any those skilled in the art, without departing from the spirit and scope of the present invention; when doing a little amendment and perfect, therefore protection scope of the present invention is when with being as the criterion that claims define。
Claims (17)
1. a remote demonstration method for car-mounted electronic device, is perform in the remote demonstration system comprising a call center system, one or more customer service operating board and a server, and the method comprises the following steps:
Set up between this server and one or more car-mounted electronic device and maintain data cube computation；
Receive the calling of a wherein car-mounted electronic device in this call center system, this calling of transferring is to this customer service operating board, and maintains voice call between this customer service operating board and the car-mounted electronic device initiating calling；
Receiving the instruction of a contact staff at this customer service operating board, remotely show synchronization means starting one, this remotely shows that synchronization means is corresponding with the car-mounted electronic device initiating calling, and can simulate the system interface of this car-mounted electronic device；
Remotely display synchronization means at this customer service operating board receives the operation of contact staff, and makes a remote synchronization interface data；And
This remote synchronization interface data is sent via this server to the car-mounted electronic device that this initiation calls from this customer service operating board。
2. the method for claim 1, it is characterised in that also include before setting up data cube computation between a server and one or more car-mounted electronic device, is authenticated the driver of car-mounted electronic device or association at this server。
3. the method for claim 1, it is characterised in that this car-mounted electronic device is a corresponding car phone number, and the method also includes:
Device numbering and/or driver's data of this car phone this car-mounted electronic device of number inquiry is utilized in this call center system。
4. the method for claim 1, it is characterised in that the remotely display synchronization means at this customer service operating board receives the operation of contact staff, and also include before making the step of a remote synchronization interface data:
Remote demonstration is asked via this server to the car-mounted electronic device initiating calling from this customer service operating board；And
Return the confirmation that this remote demonstration is asked to this customer service operating board via this server。
5. the method for claim 1, it is characterised in that each data cube computation that this server maintains is uniquely corresponding with a car-mounted electronic device。
6. the method for claim 1, it is characterised in that this remote synchronization interface data includes following at least part of:
Data bitmap；
Character font data；And
Operation data。
7. the method for claim 1, it is characterised in that this voice call is based on the one in GSM, CDMA2000, WCDMA, TD-SCDMA agreement。
8. the method for claim 1, it is characterised in that set up data cube computation by WCDMA network, TD-SCDMA network, CDMA2000 network or LTE network between this server and this car-mounted electronic device。
9. a remote demonstration method for car-mounted electronic device, is perform in a car-mounted electronic device, and the method comprises the following steps:
Initiate calling to a remote demonstration system, after call through, between this remote demonstration system and this car-mounted electronic device, maintain voice call；
Data cube computation is set up between this car-mounted electronic device and this remote demonstration system；
Receiving a remote synchronization interface data from this remote demonstration system, this remote synchronization interface data is remotely to simulate the system interface of this car-mounted electronic device on display synchronization means in the one of this remote demonstration system and receive the operation of contact staff and be made；
This remote synchronization interface data is utilized to restore remote synchronization interface；And
The display screen of this car-mounted electronic device shows this remote synchronization interface。
10. method as claimed in claim 9, it is characterised in that also include before setting up data cube computation between this car-mounted electronic device and this remote demonstration system, be authenticated according to the request of this remote demonstration system。
11. method as claimed in claim 9, it is characterised in that also included receive the step of a remote synchronization interface data from this remote demonstration system before:
Remote demonstration request is received from this remote demonstration system；
This remote demonstration is pointed out to ask to driver；
Instruction according to driver, returns the confirmation that this remote demonstration is asked to this remote demonstration system。
12. method as claimed in claim 9, it is characterised in that this remote synchronization interface data includes following at least part of:
Data bitmap；
Character font data；And
Operation data。
13. method as claimed in claim 9, it is characterised in that this voice call is based on the one in GSM, CDMA2000, WCDMA, TD-SCDMA。
14. method as claimed in claim 9, it is characterised in that set up data cube computation by WCDMA network, TD-SCDMA network, CDMA2000 network or LTE network between this car-mounted electronic device and this remote demonstration system。
15. a remote demonstration system for car-mounted electronic device, including:
Call center system, receives the calling of car-mounted electronic device, and transfers this calling to a customer service operating board；
Customer service operating board, receive the instruction of a contact staff, connect this calling, and startup one remotely shows synchronization means, and based on this contact staff to the long-range operation showing synchronization means, making and export a remote synchronization interface data, wherein this remotely shows that synchronization means is corresponding with this car-mounted electronic device, and can simulate the system interface of this car-mounted electronic device；
Server, receives this remote synchronization interface data, and transmits this remote synchronization interface data to this car-mounted electronic device。
16. system as claimed in claim 15, it is characterised in that this server is set up and maintains the data cube computation between this car-mounted electronic device。
17. system as claimed in claim 15, it is characterised in that this remote synchronization interface data includes following at least part of:
Data bitmap；
Character font data；And
Operation data。
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| CN201010621934.9A CN102546723B (en) | 2010-12-31 | 2010-12-31 | The remote demonstration method and system of car-mounted electronic device |
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| CN201010621934.9A CN102546723B (en) | 2010-12-31 | 2010-12-31 | The remote demonstration method and system of car-mounted electronic device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103685407A (en) * | 2012-09-18 | 2014-03-26 | 高德软件有限公司 | Telematics platform system based on cloud technology |
| CN103002037A (en) * | 2012-12-11 | 2013-03-27 | 上海斐讯数据通信技术有限公司 | Vehicle-mounted wireless network social system |
| CN104301527A (en) * | 2014-09-26 | 2015-01-21 | 小米科技有限责任公司 | Information acquisition method, device and system |
| CN105704106B (en) * | 2014-11-27 | 2019-11-12 | 腾讯科技（深圳）有限公司 | A kind of visualization IVR implementation method and mobile terminal |
| CN109360278A (en) * | 2018-10-31 | 2019-02-19 | 石家庄铁道大学 | Taxi pricing method, system and server |
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Denomination of invention: Remote demonstration method and system for vehicle-mounted electronic device Effective date of registration: 20190404 Granted publication date: 20160622 Pledgee: Jiading Branch of Shanghai Bank Co., Ltd. Pledgor: Shanghai Botai Yuezhen Electrical Equipment Manufacturing Co., Ltd. Registration number: 2019110000002 |
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