CN201967001U - Remote demonstration system for vehicle electronic device - Google Patents
Remote demonstration system for vehicle electronic device Download PDFInfo
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- CN201967001U CN201967001U CN2010206980636U CN201020698063U CN201967001U CN 201967001 U CN201967001 U CN 201967001U CN 2010206980636 U CN2010206980636 U CN 2010206980636U CN 201020698063 U CN201020698063 U CN 201020698063U CN 201967001 U CN201967001 U CN 201967001U
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Abstract
The utility model relates to a remote demonstration system for a vehicle electronic device. The demonstration system comprises a central call system, a customer service operating floor and a server, wherein the central call system receives the call from the vehicle electronic device and transfers the call to the customer service operating floor; the customer service operating floor receives an instruction from a customer service representative, gets through the call, starts a remote synchronous display tool, makes and outputs a remote synchronous interface data based on the operation on the remote synchronous display tool through the customer service representative; the remote synchronous display tool corresponds to the vehicle electronic device; and the server receives the remote synchronous interface data and transmits the remote synchronous interface data to the vehicle electronic device.
Description
Technical field
The utility model relates to car-mounted electronic device, especially relates to a kind of remote demonstration system of car-mounted electronic device.
Background technology
Automobile is from being born so far over more than 100 year, and having developed from people's walking-replacing tool gradually is the continuity of life and gaming space.Along with automobile becomes necessity in the most of people life gradually, safer, more comfortable, modernized intelligent automobile auxiliary ready to appear down at numerous electronic equipments more easily.
Car-mounted electronic device comprises parts such as vehicle information system (vehicle-mounted computer), navigation system, automobile audiovisual entertaining system, Vehicular communication system.The function that car-mounted electronic device can provide is also day by day abundant, typically comprise broadcast receiver, music, navigation, electronic chart etc. at present, and the trend of functions such as integrated video broadcast, web page browsing, speculation in stocks, mobile TV even E-mail receiver/send system is arranged.
Yet the complexity of car-mounted electronic device is a challenge to the user who crosses the threshold.For this reason, comprise the phone customer service in the after-sale service of manufacturer, car-mounted electronic device is operated to instruct the user.Common phone customer service, the contact staff can only be by language and customer communication.The inaccuracy of communication and expression defective have reduced the efficient of service and client's satisfaction.
The utility model content
One of the purpose of this utility model is to propose a kind of remote demonstration system at car-mounted electronic device, the contact staff can the information synchronization that be provided be provided on the screen of car-mounted electronic device end, provides demonstration intuitively with the user to the car-mounted electronic device end.
The utility model proposes a kind of remote demonstration system of car-mounted electronic device, comprise call center system, customer service operating desk and server.Call center system receives the calling of car-mounted electronic device, and to this calling of transferring of customer service operating desk.The customer service operating desk receives a contact staff instruction, connects this calling, and starts a long-range display synchronization instrument.A remote synchronization interface data is made and exported to this customer service operating desk based on the operation of this contact staff to long-range display synchronization instrument, and wherein this long-range display synchronization instrument is corresponding with this car-mounted electronic device.Server receives this remote synchronization interface data, and transmits this remote synchronization interface data to this car-mounted electronic device.
In an embodiment of the present utility model, this server comprises the connection management unit, with set up and keep with this car-mounted electronic device between data be connected.
In an embodiment of the present utility model, each data that this server is kept connect unique corresponding with a car-mounted electronic device.
In an embodiment of the present utility model, this remote synchronization interface data comprises following to small part: data bitmap; Character font data; And operating data.
In an embodiment of the present utility model, this voice call is based on a kind of in GSM, CDMA, WCDMA, the TD-SCDMA agreement.
In an embodiment of the present utility model, set up data by WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this car-mounted electronic device and this remote demonstration system and connect.
The utility model is owing to adopt above technical scheme, make it compared with prior art, provide remote demonstration intuitively by user, allow the user more clearly understand the operating procedure that the contact staff will instruct, make communication more effective to car-mounted electronic device.
Description of drawings
For above-mentioned purpose of the present utility model, feature and advantage can be become apparent, below in conjunction with accompanying drawing embodiment of the present utility model is elaborated, wherein:
Fig. 1 illustrates the exemplary system environment of the utility model embodiment.
Fig. 2 illustrates the car-mounted electronic device structure chart of the utility model one embodiment.
Fig. 3 and Fig. 4 are illustrated in the interaction flow between car-mounted electronic device and the remote demonstration system.
Fig. 5 illustrates the remote synchronization interface manufacture schematic diagram of the utility model one embodiment.
Fig. 6 illustrates the remote synchronization interface of the utility model one embodiment and restores schematic diagram.
Fig. 7 is illustrated in the schematic diagram that car-mounted electronic device ejects the remote demonstration prompting frame.
Embodiment
In order to further specify the utility model, now with embodiment the utility model is described in detail in conjunction with the following drawings, embodiment only is used for introducing, and can not think restriction of the present utility model.
Fig. 1 illustrates the exemplary system environment of the utility model embodiment.In system shown in Figure 1 1000, comprise car-mounted electronic device 100, call center system 200, one or more customer service operating desk 300 and server 400.Car-mounted electronic device 100 is installed on the automobile, and its exemplary configurations will be described with reference to Fig. 2 later.The demo system that comprises call center system 200, one or more customer service operating desk 300 and server 400 is arranged in long-range service centre.
In this embodiment, car-mounted electronic device 100 can be configured to and can use voice call function, to make a call to call center system 200.Can support voice the network of function of conversation comprise mobile communications network, for example GSM network, cdma network etc.Each car-mounted electronic device 100 can distribute a car phone number, and this number also can be used as the sign of car-mounted electronic device 100.
Each contact staff can be equipped with a customer service operating desk 300.When call center system 200 when the contact staff transfers caller client, can remind the contact staff to answer at customer service operating desk 300 prompting incoming call.Call center system 200 also can eject facility information and corresponding driver's information of car-mounted electronic device 100 at customer service operating desk 300.
Typically, this customer service operating desk 300 is a personal computer.The simulation tool of car-mounted electronic device 100 is installed on personal computer, makes the contact staff understand the situation of car-mounted electronic device 100.The contact staff can be at customer service operating desk 300 enterprising line operates, and simulation tool will extract the demonstration Interface Current, and is made into the transmission data.
In one embodiment, car-mounted electronic device 100 can promptly be connected to server 400 and keep connecting constantly after start.Server 400 is held the connection of a plurality of car-mounted electronic devices, and discerns a connection by a unique identification (ConnID) and belong to which device.ConnID can be device numbering (as PDSN), also can be user's login banner (as UID etc.).The health status of server 400 each connection of regular check is if one connects to lose efficacy and just no longer holds the information of this connection.
In another embodiment, can when carrying out data interaction, needs just connect between car-mounted electronic device 100 and the server 400.
Car-mounted electronic device 100 Connection Service devices 400 can need authentication, and authentication can use authentication means such as ticket to carry out.Connection procedure should be to user transparent and is carried out automatically.
Fig. 2 illustrates the exemplary configurations of car-mounted electronic device.With reference to shown in Figure 2, car-mounted electronic device 100 comprises controller 102 and memory 104.Memory 104 is a nonvolatile memory, can store a vehicle-mounted operating system of cover and a various program, and controller 102 is written into operating system from memory 104, and moves various programs on operating system, to realize required function.
When needs showed, controller 102 output video datas presented display interface to display 110 to the driver.When needs output voice, controller 102 outputting audio datas are to loud speaker 114.When needing typing driver's voice, from microphone 112 input audio datas to controller 102.
The example of operating unit 118 can be to be arranged in display 110 button on every side.In addition, the example of operating unit 118 can also be and the touch panel that is arranged on the display 110, virtual key is provided on touch panel.
After the exemplary environments more than having described, the interaction flow between car-mounted electronic device and the remote demonstration system is described, with the remote demonstration flow process of explanation the utility model embodiment.
Fig. 3 and Fig. 4 illustrate the interaction flow between car-mounted electronic device and the remote demonstration system.From car-mounted electronic device 100 sides, step S 11-S 18 has described the long-range flow process flow process of carrying out at car-mounted electronic device 100.From the remote demonstration system side, step S21, step S31-S35, step S41-S45 have described the remote demonstration flow process that the remote demonstration internal system is carried out.
At first, after car-mounted electronic device 100 starts, can initiate connection request to server 400 in step S11 with reference to shown in Figure 3.Server 400 can require car-mounted electronic device 100 to authenticate in step S41.Car-mounted electronic device 100 is in step S12 return authentication information.In one example, car-mounted electronic device 100 ejects dialog box, and the prompting user imports the user name and password of registering, and returns to server 400 then.Behind authentication success, server 400 is at step S42, set up with car-mounted electronic device 100 between be connected.
Fig. 3 further shows the process that car-mounted electronic device 100 makes a call.When the user of car-mounted electronic device 100 runs into operational problem, can make a call by car-mounted electronic device 100 integrated car phone functions at step S13.Receive calling when call center system 200, be step S21 relayed call, remind to the contact staff by the latter and answer to customer service operating desk 300.Behind contact staff's incoming call answering, customer service operating desk 300 is at step S31 call establishment, thereby keeps voice call between car-mounted electronic device 100 and customer service operating desk 300.
After this, flow process enters Fig. 4.At customer service operating desk 300, response contact staff's instruction starts long-range display synchronization instrument in step S32, and this long-range display synchronization instrument can be simulated the system interface of one or more car-mounted electronic devices.The contact staff can select suitable long-range display synchronization instrument according to the sign or the driver status related with it of the car-mounted electronic device that makes a call, and corresponds to this car-mounted electronic device.
Optionally, initiate the remote demonstration request at step S33, this request is received at step S13 by car-mounted electronic device 100 after the step S43 of server 400 transmits.As a result, at car-mounted electronic device 100 execution in step S14, eject the remote demonstration prompting frame at display interface, as shown in Figure 7.When the user in step S15 after car-mounted electronic device 100 input validations instructions.Return remote demonstration acknowledge message in step S44 to customer service operating desk 300 by server 400.
After remote demonstration begins, receive the operation of contact staff on long-range display synchronization instrument at step S34.In this course, the contact staff can be on one side and user's conversation of far-end, on one side at the enterprising line operate of long-range display synchronization instrument at simulation car-mounted electronic device interface.Long-range display synchronization instrument can be made into remote synchronization interface data (step S35) with the influence of these operations to the interface.Fig. 5 illustrates the example of making the remote synchronization interface data.On graphical interfaces, all can be compressed in the packet to be sent such as parts such as data bitmap, font data and operating datas.The static part at data bitmap, font data representative of graphics interface wherein, and the dynamic part at operating data representative of graphics interface are in order to open and close menu, to select option etc. to change the operation of graphical interfaces.At step S45, the remote synchronization interface data will take place in server 400.
In the car-mounted electronic device side, can receiving remote synchronization interface data at step S16.At step S17, the remote synchronization interface data is recovered to graphical interfaces.The process of restoring as shown in Figure 6, it is opposite with flow process shown in Figure 5.At step S18, by the pattern displaying unit of car-mounted electronic device, display synchronization interface in display 300.
Thus, the operation of contact staff on the long-range display synchronization instrument of customer service operating desk 300 all can be synchronized to car-mounted electronic device 100 1 sides, cooperates the explanation of voice call, and the driver can understand operation is how to carry out.For instance, the user of car-mounted electronic device 100 may not understand navigation system, and how this starts and moves, when the user after the contact staff seeks help, the contact staff can be to car-mounted electronic device 100 synchronous remote demonstration interfaces, in mode intuitively to the step of user's interpreter operation, thereby the user can understand quickly.
Though the utility model discloses as above with preferred embodiment; right its is not in order to limit the utility model; any those skilled in the art; in not breaking away from spirit and scope of the present utility model; when doing a little modification and perfect, therefore protection range of the present utility model is worked as with being as the criterion that claims were defined.
Claims (6)
1. the remote demonstration system of a car-mounted electronic device is characterized in that comprising:
Call center system receives the calling of car-mounted electronic device, and to a customer service operating desk this calling of transferring;
The customer service operating desk, receive a contact staff instruction, connect this calling, and start a long-range display synchronization instrument, and based on the operation of this contact staff to long-range display synchronization instrument, making is also exported a remote synchronization interface data, and wherein this long-range display synchronization instrument is corresponding with this car-mounted electronic device;
Server receives this remote synchronization interface data, and transmits this remote synchronization interface data to this car-mounted electronic device.
2. the system as claimed in claim 1 is characterized in that, this server comprises the connection management unit, with set up and keep with this car-mounted electronic device between data be connected.
3. system as claimed in claim 2 is characterized in that, each data that this server is kept connect unique corresponding with a car-mounted electronic device.
4. the system as claimed in claim 1 is characterized in that, this remote synchronization interface data comprises following to small part:
Data bitmap;
Character font data; And
Operating data.
5. the system as claimed in claim 1 is characterized in that, this voice call is based on a kind of in GSM, CDMA, WCDMA, the TD-SCDMA agreement.
6. the system as claimed in claim 1 is characterized in that, sets up data by WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this car-mounted electronic device and this remote demonstration system and connects.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
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CN2010206980636U CN201967001U (en) | 2010-12-31 | 2010-12-31 | Remote demonstration system for vehicle electronic device |
Applications Claiming Priority (1)
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CN2010206980636U CN201967001U (en) | 2010-12-31 | 2010-12-31 | Remote demonstration system for vehicle electronic device |
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CN201967001U true CN201967001U (en) | 2011-09-07 |
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CN2010206980636U Expired - Lifetime CN201967001U (en) | 2010-12-31 | 2010-12-31 | Remote demonstration system for vehicle electronic device |
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Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102546723A (en) * | 2010-12-31 | 2012-07-04 | 上海博泰悦臻电子设备制造有限公司 | Remote demonstration method and system for vehicle-mounted electronic device |
CN102571114A (en) * | 2011-12-19 | 2012-07-11 | 深圳市航盛电子股份有限公司 | Long term evolution (LTE)-based vehicle-mounted radio device |
-
2010
- 2010-12-31 CN CN2010206980636U patent/CN201967001U/en not_active Expired - Lifetime
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102546723A (en) * | 2010-12-31 | 2012-07-04 | 上海博泰悦臻电子设备制造有限公司 | Remote demonstration method and system for vehicle-mounted electronic device |
CN102546723B (en) * | 2010-12-31 | 2016-06-22 | 上海博泰悦臻电子设备制造有限公司 | The remote demonstration method and system of car-mounted electronic device |
CN102571114A (en) * | 2011-12-19 | 2012-07-11 | 深圳市航盛电子股份有限公司 | Long term evolution (LTE)-based vehicle-mounted radio device |
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Granted publication date: 20110907 |