CN102546723A - Remote demonstration method and system for vehicle-mounted electronic device - Google Patents

Remote demonstration method and system for vehicle-mounted electronic device Download PDF

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Publication number
CN102546723A
CN102546723A CN2010106219349A CN201010621934A CN102546723A CN 102546723 A CN102546723 A CN 102546723A CN 2010106219349 A CN2010106219349 A CN 2010106219349A CN 201010621934 A CN201010621934 A CN 201010621934A CN 102546723 A CN102546723 A CN 102546723A
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car
electronic device
mounted electronic
remote
data
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CN2010106219349A
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CN102546723B (en
Inventor
张志宏
朱军
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Pateo Connect and Technology Shanghai Corp
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Shanghai Pateo Electronic Equipment Manufacturing Co Ltd
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Priority to CN201010621934.9A priority Critical patent/CN102546723B/en
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Abstract

The invention relates to a remote demonstration method and a remote demonstration system for a vehicle-mounted electronic device. The system comprises a call center system, one or more customer service operation desks and a server. The method comprises the following steps that: data connection is established and maintained between the server and one or more vehicle-mounted electronic devices; the call center system receives a call from one vehicle-mounted electronic device, forwards the call to the customer service operation desk, and maintains a voice call between the customer service operation desk and the vehicle-mounted electronic device initiating the call; the customer service operation desk receives an instruction of a customer service worker to start a remote display synchronization tool, wherein the remote display synchronization tool corresponds to the vehicle-mounted electronic device initiating the call; the remote display synchronization tool of the customer service operation desk receives the operation of the customer service worker, and generates remote synchronization interface data; and the customer service operation desk transmits the remote synchronization interface data to the vehicle-mounted electronic device initiating the call through the server.

Description

The remote demonstration method and system of car-mounted electronic device
Technical field
The present invention relates to car-mounted electronic device, especially relate to a kind of remote demonstration method and system of car-mounted electronic device.
Background technology
Automobile is from being born so far over more than 100 year, and having developed from people's walking-replacing tool gradually is the continuity of life and gaming space.Along with automobile becomes the necessity in the most of people life gradually, safer, more comfortable, modernized intelligent automobile auxiliary ready to appear down at numerous electronic equipments more easily.
Car-mounted electronic device comprises parts such as vehicle information system (vehicle-mounted computer), navigation system, automobile audiovisual entertaining system, Vehicular communication system.The function that car-mounted electronic device can provide is also day by day abundant; Typically comprise broadcast receiver, music, navigation, electronic chart etc. at present, and the trend of functions such as integrated video broadcast, web page browsing, speculation in stocks, mobile TV even E-mail receiver/send system is arranged.
Yet the complexity of car-mounted electronic device is a challenge to the user who crosses the threshold.For this reason, comprise the phone customer service in the after-sale service of manufacturer, car-mounted electronic device is operated to instruct the user.Common phone customer service, the contact staff can only pass through language and customer communication.The inaccuracy of communication has reduced the efficient of service and client's satisfaction with the expression defective.
Summary of the invention
One of the object of the invention is to propose a kind of remote demonstration method and system to car-mounted electronic device; The contact staff can be presented at the information synchronization that is provided on the screen of car-mounted electronic device end, with the user to the car-mounted electronic device end demonstration intuitively is provided.
The present invention proposes a kind of remote demonstration method of car-mounted electronic device; Be to carry out in the remote demonstration system that is comprising a call center system, one or more customer service operating desk and a server, this method may further comprise the steps: between this server and one or more car-mounted electronic devices foundation with keep data and be connected; Receive the wherein calling of a car-mounted electronic device in this call center system, switching should be called out to this customer service operating desk, and between this client's operating desk and the car-mounted electronic device that makes a call, kept voice call; Receive a contact staff instruction at this customer service operating desk, to start a long-range display synchronization instrument, this long-range display synchronization instrument is corresponding with the car-mounted electronic device that makes a call; Receive contact staff's operation at the long-range display synchronization instrument of this customer service operating desk, and make a remote synchronization interface data; And send this remote synchronization interface data via this server to this car-mounted electronic device that makes a call from this customer service operating desk.
In one embodiment of this invention, between a server and one or more car-mounted electronic devices, set up data and also comprise before being connected, car-mounted electronic device or related driver are carried out authentication at this server.
In one embodiment of this invention, this car-mounted electronic device is a corresponding car phone number, and this method also comprises: device numbering and/or the driver's data of utilizing this this car-mounted electronic device of car phone number inquiry in this call center system.
In one embodiment of this invention; Receive contact staff's operation at the long-range display synchronization instrument of this customer service operating desk, and also comprise before making the step of a remote synchronization interface data: from this customer service operating desk via this server to the car-mounted electronic device request remote demonstration that makes a call; And return affirmation to this customer service operating desk to this remote demonstration request via this server.
In one embodiment of this invention, each data of keeping of this server connect unique corresponding with a car-mounted electronic device.
In one embodiment of this invention, this remote synchronization interface data comprises following part at least: data bitmap; Character font data; And operating data.
In one embodiment of this invention, this voice call is based on a kind of among GSM, CDMA, WCDMA, the TD-SCDMA.
In one embodiment of this invention, setting up data through WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this server and this car-mounted electronic device connects.
The present invention proposes a kind of remote demonstration method of car-mounted electronic device; Be in a car-mounted electronic device, to carry out; This method may further comprise the steps: make a call to a remote demonstration system, behind call through, between this remote demonstration system and this car-mounted electronic device, keep voice call; Between this car-mounted electronic device and this remote demonstration system, setting up data is connected; Receive a remote synchronization interface data from this remote demonstration system; Utilize this remote synchronization interface data to restore the remote synchronization interface; And on the display screen of this car-mounted electronic device, show this remote synchronization interface.
In one embodiment of this invention, between this car-mounted electronic device and this remote demonstration system, set up data and also comprise before being connected, carry out authentication according to the request of this remote demonstration system.
In one embodiment of this invention,, this remote demonstration system also comprises before receiving the step of a remote synchronization interface data: from this remote demonstration system receiving remote demonstration request; Point out this remote demonstration request to the driver; And, return affirmation to this remote demonstration request to this remote demonstration system according to driver's instruction.
In one embodiment of this invention, this remote synchronization interface data comprises following part at least: data bitmap; Character font data; And operating data.
In one embodiment of this invention, this voice call is based on a kind of among GSM, CDMA, WCDMA, the TD-SCDMA.
In one embodiment of this invention, setting up data through WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this car-mounted electronic device and this remote demonstration system connects.
The present invention proposes a kind of remote demonstration system of car-mounted electronic device in addition, comprises call center system, customer service operating desk and server.Call center system receives the calling of car-mounted electronic device, and should call out to the switching of customer service operating desk.The customer service operating desk receives a contact staff instruction, connects and should call out, and start a long-range display synchronization instrument.A remote synchronization interface data is made and exported to this customer service operating desk based on the operation of this contact staff to long-range display synchronization instrument, and wherein this long-range display synchronization instrument is corresponding with this car-mounted electronic device.Server receives this remote synchronization interface data, and to this this remote synchronization interface data of car-mounted electronic device transmission.
In one embodiment of this invention, this server set up and keep with this car-mounted electronic device between data be connected.
In one embodiment of this invention, this remote synchronization interface data comprises following part at least: data bitmap; Character font data; And operating data.
The present invention makes it compared with prior art owing to adopt above technical scheme, through the user to car-mounted electronic device remote demonstration intuitively is provided, let the user more clearly understand the contact staff the operating procedure that will instruct, make communication more effective.
Description of drawings
For let above-mentioned purpose of the present invention, feature and advantage can be more obviously understandable, elaborate below in conjunction with the accompanying drawing specific embodiments of the invention, wherein:
Fig. 1 illustrates the exemplary system environment of the embodiment of the invention.
Fig. 2 illustrates the car-mounted electronic device structure chart of one embodiment of the invention.
Fig. 3 and Fig. 4 are illustrated in the interaction flow between car-mounted electronic device and the remote demonstration system.
Fig. 5 illustrates the remote synchronization interface manufacture sketch map of one embodiment of the invention.
Fig. 6 illustrates the remote synchronization interface of one embodiment of the invention and restores sketch map.
Fig. 7 is illustrated in the sketch map that car-mounted electronic device ejects the remote demonstration prompting frame.
Embodiment
In order to further specify the present invention, existing following accompanying drawing and the embodiment of combining details the present invention, and embodiment only is used for introducing, and can not think limitation of the present invention.
Fig. 1 illustrates the exemplary system environment of the embodiment of the invention.In system shown in Figure 1 1000, comprise car-mounted electronic device 100, call center system 200, one or more customer service operating desk 300 and server 400.Car-mounted electronic device 100 is installed on the automobile, and its exemplary configurations will be described with reference to Fig. 2 at the back literary composition.The demo system that comprises call center system 200, one or more customer service operating desk 300 and server 400 is arranged in long-range service centre.
In this embodiment, car-mounted electronic device 100 is configurable for can use voice call function, to make a call to call center system 200.Can support voice the network of function of conversation comprise mobile communications network, for example GSM network, cdma network etc.Each car-mounted electronic device 100 can distribute a car phone number, and this number also can be used as the sign of car-mounted electronic device 100.
Call center system 200 is used for receiving incoming call, and the contact staff is given in switching.In this embodiment, call center system 200 can be according to car phone number inquiry one information database of car-mounted electronic device 100, with facility information and the corresponding driver's information of obtaining car-mounted electronic device 100.
Each contact staff can be equipped with a customer service operating desk 300.When call center system 200 when the contact staff transfers caller client, can remind the contact staff to answer at customer service operating desk 300 prompting incoming call.Call center system 200 also can eject facility information and corresponding driver's information of car-mounted electronic device 100 at customer service operating desk 300.
Typically, this customer service operating desk 300 is a personal computer.The simulation tool of car-mounted electronic device 100 is installed on personal computer, makes the contact staff understand the situation of car-mounted electronic device 100.The contact staff can be at customer service operating desk 300 enterprising line operates, and simulation tool will extract the demonstration Interface Current, and is made into the transmission data.
Server 400 is mutual maincenters between remote demonstration system and the car-mounted electronic device end.One or more customer service operating desks 300 are connected to server 400, and will demonstrate interface data and be transferred to server 400, realize the data interaction with car-mounted electronic device 100 by server 400.Be connected the 3G or the 4G mobile communications network that can on transfer of data, be greatly improved based on WCDMA, TD-SCDMA, CDMA 2000, LTE etc. between server 400 and the car-mounted electronic device 100.
In one embodiment, car-mounted electronic device 100 can promptly be connected to server 400 and keep connecting constantly after start.Server 400 is held the connection of a plurality of car-mounted electronic devices, and discerns a connection through a unique identification (ConnID) and belong to which device.ConnID can be device numbering (like PDSN), also can be user's login banner (like UID etc.).The health status of server 400 each connection of regular check is if one connects to lose efficacy and just no longer holds the information of this connection.
In another embodiment, can, needs just connect when carrying out data interaction between car-mounted electronic device 100 and the server 400.
Car-mounted electronic device 100 Connection Service devices 400 can need authentication, and authentication can use authentication means such as ticket to carry out.Connection procedure should be to user transparent and is carried out automatically.
Fig. 2 illustrates the exemplary configurations of car-mounted electronic device.With reference to shown in Figure 2, car-mounted electronic device 100 comprises controller 102 and memory 104.Memory 104 is a nonvolatile memory, can store a vehicle-mounted operating system of cover and a various program, and controller 102 is written into operating system from memory 104, and on operating system, moves various programs, to realize required function.
When needs showed, controller 102 output video datas presented display interface to display 110 to the driver.When needs output voice, controller 102 outputting audio datas are to loud speaker 114.When needing typing driver's voice, from microphone 112 input audio datas to controller 102.
Operating unit 118 provides the man-machine interface input to the driver, and these inputs are transmitted to controller 102, and 102 pairs of inputs of controller respond, to carry out the desired operation of driver.
The instance of operating unit 118 can be to be arranged in display 110 button on every side.In addition, the instance of operating unit 118 can also be and the touch panel that is arranged on the display 110, virtual key is provided on touch panel.
Radio receiver 116 can receive such as the such signal of FM broadcasting, and input controller 102 inside handle, to be reduced to audio signal.
Wireless communication unit 108 can communicate with long-range service centre based on the wireless mobile communications agreement.These agreements include but not limited to GSM, CDMA, WCDMA, TD-SCDMA etc.Wireless communication unit 108 can use the uniform communication agreement to come support voice and data communication function.Wireless communication unit 108 also can use independently voice communication agreement and data communication protocol to come support voice and data communication function respectively.
GPS navigation appearance 106 can position vehicle location according to gps signal, and to the driver navigation from the starting point to the destination is provided.In one embodiment, GPS navigation appearance 106 can be integrated in the in-vehicle electronic system, that kind as shown in Figure 2.In one embodiment, GPS navigation appearance 106 also can be an external device, and in this case, GPS navigation appearance 106 is connected to car-mounted electronic device through interface.
Power supply 120 provides electric energy for car-mounted electronic device.
After the exemplary environments more than having described, the interaction flow between car-mounted electronic device and the remote demonstration system is described, with the remote demonstration method of the explanation embodiment of the invention.
Fig. 3 and Fig. 4 illustrate the interaction flow between car-mounted electronic device and the remote demonstration system.Look sideways from car-mounted electronic device 100, step S11-S18 has described the remote demonstration method flow of carrying out at car-mounted electronic device 100.System looks sideways from remote demonstration, and step S21, step S31-S35, step S41-S45 have described the remote demonstration method flow that the remote demonstration internal system is carried out.
At first, after car-mounted electronic device 100 starts, can initiate connection request to server 400 in step S11 with reference to shown in Figure 3.Server 400 can require car-mounted electronic device 100 to carry out authentication in step S41.Car-mounted electronic device 100 is in step S12 return authentication information.In one example, car-mounted electronic device 100 ejects dialog box, and the prompting user imports the user name and password of registering, and returns to server 400 then.Behind authentication success, server 400 is at step S42, set up with car-mounted electronic device 100 between be connected.
The connection of a plurality of car-mounted electronic devices 100 can set up and keep to server 400.At this moment, server 400 can carry out the sign of car-mounted electronic device 100 and connection related, so that find corresponding connection according to the sign of car-mounted electronic device 100.
Fig. 3 further shows the process that car-mounted electronic device 100 makes a call.When the user of car-mounted electronic device 100 runs into operational problem, can make a call through car-mounted electronic device 100 integrated car phone functions at step S 13.Receive calling when call center system 200, be step S21 relayed call, remind to the contact staff by the latter and answer to customer service operating desk 300.Behind contact staff's incoming call answering, customer service operating desk 300 is at step S31 call establishment, thereby between car-mounted electronic device 100 and customer service operating desk 300, keeps voice call.
After this, flow process gets into Fig. 4.At customer service operating desk 300, response contact staff's instruction starts long-range display synchronization instrument in step S32, and this long-range display synchronization instrument can be simulated the system interface of one or more car-mounted electronic devices.The contact staff can select suitable long-range display synchronization instrument according to the sign or the driver status related with it of the car-mounted electronic device that makes a call, and corresponds to this car-mounted electronic device.
Optional, initiate the remote demonstration request at step S33, this request is received at step S13 by car-mounted electronic device 100 after the step S43 of server 400 transmits.As a result,, eject the remote demonstration prompting frame at display interface at car-mounted electronic device 100 execution in step S14, as shown in Figure 7.When the user in step S15 after car-mounted electronic device 100 input validations instructions.Return remote demonstration acknowledge message in step S44 to customer service operating desk 300 by server 400.
After remote demonstration begins, receive the operation of contact staff on long-range display synchronization instrument at step S34.In this course, the contact staff can be on one side and user's conversation of far-end, on one side at the enterprising line operate of long-range display synchronization instrument at simulation car-mounted electronic device interface.Long-range display synchronization instrument can be made into remote synchronization interface data (step S35) with the influence of these operations to the interface.Fig. 5 illustrates the example of making the remote synchronization interface data.On graphical interfaces, all can be compressed in the packet to be sent such as parts such as data bitmap, font data and operating datas.The static part at data bitmap, font data representative of graphics interface wherein, and the dynamic part at operating data representative of graphics interface are in order to open and close menu, to select option etc. to change the operation of graphical interfaces.At step S45, the remote synchronization interface data will take place in server 400.
In the car-mounted electronic device side, can receiving remote synchronization interface data at step S16.At step S17, the remote synchronization interface data is recovered to graphical interfaces.The process of restoring is as shown in Figure 6, and it is opposite with flow process shown in Figure 5.At step S18, through the pattern displaying unit of car-mounted electronic device, display synchronization interface in display 300.
Thus, the operation of contact staff on the long-range display synchronization instrument of customer service operating desk 300 all can be synchronized to car-mounted electronic device 100 1 sides, cooperates the explanation of voice call, and the driver can understand operation is how to carry out.For instance; The user of car-mounted electronic device 100 possibly not understand navigation system, and how this starts and moves; When the user after the contact staff seeks help; The contact staff can be to car-mounted electronic device 100 synchronous remote demonstration interfaces, with mode intuitively to the step of user's interpreter operation, thereby the user can understand quickly.
Though the present invention discloses as above with preferred embodiment; Right its is not that any those skilled in the art are not breaking away from the spirit and scope of the present invention in order to qualification the present invention; When can doing a little modification and perfect, so protection scope of the present invention is when being as the criterion with what claims defined.

Claims (17)

1. the remote demonstration method of a car-mounted electronic device is to carry out in the remote demonstration system that comprises a call center system, one or more customer service operating desk and a server, and this method may further comprise the steps:
Between this server and one or more car-mounted electronic devices, set up and keep data and be connected;
Receive the wherein calling of a car-mounted electronic device in this call center system, switching should be called out to this customer service operating desk, and between this client's operating desk and the car-mounted electronic device that makes a call, kept voice call;
Receive a contact staff instruction at this customer service operating desk, to start a long-range display synchronization instrument, this long-range display synchronization instrument is corresponding with the car-mounted electronic device that makes a call;
Receive contact staff's operation at the long-range display synchronization instrument of this customer service operating desk, and make a remote synchronization interface data; And
Send this remote synchronization interface data via this server to this car-mounted electronic device that makes a call from this customer service operating desk.
2. the method for claim 1 is characterized in that, between a server and one or more car-mounted electronic devices, sets up data and also comprises before being connected, and at this server car-mounted electronic device or related driver is carried out authentication.
3. the method for claim 1 is characterized in that, this car-mounted electronic device is a corresponding car phone number, and this method also comprises:
Utilize device numbering and/or driver's data of this this car-mounted electronic device of car phone number inquiry in this call center system.
4. the method for claim 1 is characterized in that, receives contact staff's operation at the long-range display synchronization instrument of this customer service operating desk, and also comprises before making the step of a remote synchronization interface data:
From this customer service operating desk via this server to the car-mounted electronic device request remote demonstration that makes a call; And
Return affirmation via this server to this customer service operating desk to this remote demonstration request.
5. the method for claim 1 is characterized in that, each data that this server is kept connect unique corresponding with a car-mounted electronic device.
6. the method for claim 1 is characterized in that, this remote synchronization interface data comprises following part at least:
Data bitmap;
Character font data; And
Operating data.
7. the method for claim 1 is characterized in that, this voice call is based on a kind of in GSM, CDMA, WCDMA, the TD-SCDMA agreement.
8. the method for claim 1 is characterized in that, sets up data through WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this server and this car-mounted electronic device and connects.
9. the remote demonstration method of a car-mounted electronic device is in a car-mounted electronic device, to carry out, and this method may further comprise the steps:
Make a call to a remote demonstration system, behind call through, between this remote demonstration system and this car-mounted electronic device, keep voice call;
Between this car-mounted electronic device and this remote demonstration system, setting up data is connected;
Receive a remote synchronization interface data from this remote demonstration system;
Utilize this remote synchronization interface data to restore the remote synchronization interface; And
On the display screen of this car-mounted electronic device, show this remote synchronization interface.
10. method as claimed in claim 9 is characterized in that, between this car-mounted electronic device and this remote demonstration system, sets up data and also comprises before being connected, and carries out authentication according to the request of this remote demonstration system.
11. method as claimed in claim 9 is characterized in that, the step that receives a remote synchronization interface data from this remote demonstration system also comprises before:
From this remote demonstration system receiving remote demonstration request;
Point out this remote demonstration request to the driver;
According to driver's instruction, return affirmation to this remote demonstration request to this remote demonstration system.
12. method as claimed in claim 9 is characterized in that, this remote synchronization interface data comprises following part at least:
Data bitmap;
Character font data; And
Operating data.
13. method as claimed in claim 9 is characterized in that, this voice call is based on a kind of among GSM, CDMA, WCDMA, the TD-SCDMA.
14. method as claimed in claim 9 is characterized in that, sets up data through WCDMA network, TD-SCDMA network, CDMA 2000 networks or LTE network between this car-mounted electronic device and this remote demonstration system and connects.
15. the remote demonstration system of a car-mounted electronic device comprises:
Call center system receives the calling of car-mounted electronic device, and should call out to customer service operating desk switching;
The customer service operating desk; Receive a contact staff instruction; Connect and should call out, and start a long-range display synchronization instrument, and based on the operation of this contact staff to long-range display synchronization instrument; Making is also exported a remote synchronization interface data, and wherein this long-range display synchronization instrument is corresponding with this car-mounted electronic device;
Server receives this remote synchronization interface data, and to this this remote synchronization interface data of car-mounted electronic device transmission.
16. system as claimed in claim 15 is characterized in that, this server set up and keep with this car-mounted electronic device between data be connected.
17. system as claimed in claim 15 is characterized in that, this remote synchronization interface data comprises following part at least:
Data bitmap;
Character font data; And
Operating data.
CN201010621934.9A 2010-12-31 2010-12-31 The remote demonstration method and system of car-mounted electronic device Active CN102546723B (en)

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Denomination of invention: Remote demonstration method and system for vehicle-mounted electronic device

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