CN102034291A

CN102034291A - Queue prompt control method and control device based on mobile terminal

Info

Publication number: CN102034291A
Application number: CN200910196292XA
Authority: CN
Inventors: 张毅斌; 贺樑; 应振宇; 陈华东
Original assignee: WEIPENG INFORMATION TECHNOLOGY Co Ltd
Current assignee: WEIPENG INFORMATION TECHNOLOGY Co Ltd
Priority date: 2009-09-24
Filing date: 2009-09-24
Publication date: 2011-04-27

Abstract

The invention provides a queue prompt control method based on a mobile terminal, which comprises the following steps: a, receiving a queue request message from a user; b, carrying out reservation processing according to the queue request message; and c, sending a queue prompt message to the user. The invention also provides a corresponding control device. The control system provided by the invention can be used for receiving the queue request message from the user, then carrying out reservation processing according to the queue request message, and sending the queue prompt message to the user in due time. The method and the device provided by the invention are especially suitable to be used in the application scenarios such as restaurant reservation, hospital registration and the like which need to queue up, and can significantly improve the management efficiency of queuing.

Description

A kind of queuing reminding control method and control device based on portable terminal

Technical field

The present invention relates to information issuing control system, queuing reminding information issuing control system especially particularly, relates in the queuing reminding information issuing control system queuing reminding control method and control corresponding device based on portable terminal.

Background technology

Along with socioeconomic fast development, people are growing to the pursuit of high quality level life, and this has just proposed higher quality of service requirement to service industry, has also aggravated the competition between the businessman of the same trade; In the face of such situation is that to challenge also be opportunity, under present situation, people all more valued one's time more any period than in the past, people do not wish to lose time because of waiting in line in the process of buying service, therefore people generally can subscribe earlier before having a dinner, do shopping, seeking medical advice, further, a plurality of subscribers can constitute queue queue.

To have dinner is example, the existing prior defined procedure of having dinner is such: the user directly dials the ordering number in dining room and makes a reservation, the dining room is added this user in the subscriber queue queue to and is finished reservation, this user phone of dialing the companion that preparation has meal again is with the notice matters of having dinner then, when this user closes on the team that sends to queue queue, need remind this user by the dining room phone.

Be not difficult to find, in such process, at first, queuing reminding is had dinner and had dinner to user's reservation by manually finishing, do not realize the robotization of reservation processing and queueing message prompting.Secondly, each businessman only manages the appointment and queuing formation of oneself, there be not the unified management of realization to a plurality of queue queues, for example in an application scenarios, the user has preengage dinner on the same day to the Duo Jia dining room, the team in which dining room is discharged to this user which dining room of arriving earlier and has dinner then, but for other dining room and do not know this user and cancelled reservation in fact, therefore still for it keeps the resource of both having wasted in the process of queuing qualification, make queue queue seem oversize again and cause being difficult to be attracted to other users that need have dinner as early as possible and line up.

Further, part management work for queue queue is difficult to by manually finishing, for example, the estimation of the time that finishes to line up for a user, if then be merely able to be estimated according to thumb rule by manually finishing, again for example, the notice of upgrading for queue queue's information information such as () for example wait numbers, if then workload is very big by manually finishing, and inefficiency.Moreover appointment mode is single, is example to have dinner, and the user has dinner and the mode of phone is all adopted to the user prompt queueing message in the dining room to dining room reservation, and the liaison mode current mode of most convenient that the user thinks not necessarily.

Therefore, appointment and queuing process of the prior art exist automaticity low, lack unified management platform, can't the completion queue process in the complex calculation and the single deficiency of communication mode of information.

Summary of the invention

At defective of the prior art, the purpose of this invention is to provide a kind of queuing reminding control method and control corresponding device based on portable terminal.

According to an aspect of the present invention, provide a kind of queuing reminding control method based on portable terminal, comprise step: a. receives the queuing request information from the user; B. carry out reservation processing according to described queuing request information; C. to described user's dispatcher queue information.

According to another aspect of the present invention, also provide a kind of queuing reminding control device, comprise device based on portable terminal: first receiving device, it is used to receive the queuing request information from the user; First device for displaying predetermined, it is used for carrying out reservation processing according to described queuing request information; First dispensing device, it is used for to described user's dispatcher queue information.

The present invention passes through to receive the queuing request information that the user sends, and finishes reservation processing according to described queuing request information, thereby further to user's dispatcher queue information.Can give the user queuing reminding in due course by the present invention, the user can line up effectively according to described queuing reminding information like this, for example just arrives the on-the-spot queuing of queuing when being discharged to head of the queue soon.In addition, can also carry out unified management to the appointment and queuing formation of a plurality of businessmans, preferably can improve the efficiency of management of businessman the appointment and queuing formation by the queuing conflict is handled by the present invention.

Description of drawings

By reading the detailed description of non-limiting example being done with reference to the following drawings, it is more obvious that other features, objects and advantages of the present invention will become:

Fig. 1 illustrates according to the first embodiment of the present invention, based on the process flow diagram of the queuing reminding control method of portable terminal;

Fig. 2 illustrates according to a second embodiment of the present invention, based on the process flow diagram of the queuing reminding control method of portable terminal;

Fig. 3 illustrates a third embodiment in accordance with the invention, based on the process flow diagram of the queuing reminding control method of portable terminal;

Fig. 4 illustrates a fourth embodiment in accordance with the invention, based on the process flow diagram of the queuing reminding control method of portable terminal;

Fig. 5 illustrates according to a specific embodiment of the present invention, based on the network topological diagram of the queuing reminding control method of portable terminal;

Fig. 6 illustrates according to another embodiment of the present invention, based on the modular structure figure of the queuing reminding control system of portable terminal;

Fig. 7 illustrates according to a fifth embodiment of the invention, based on the structural representation of the queuing reminding control device of portable terminal;

Fig. 8 illustrates according to a fifth embodiment of the invention, the structural representation of first device for displaying predetermined described in the control device shown in Figure 7;

Fig. 9 illustrates according to a sixth embodiment of the invention, the structural representation of first device for displaying predetermined described in the control device shown in Figure 7; And

Figure 10 to Figure 12 shows according to another embodiment of the present invention, based on the principle schematic of the queuing reminding control system of portable terminal.

Embodiment

The invention provides a kind of queuing reminding control method that realizes based on portable terminal, can receive the described queuing request information that sends from customer mobile terminal based on control system provided by the invention, carry out reservation processing according to described queuing request information then, and send described queuing reminding information to described portable terminal at reasonable time.This method is particularly useful for the application scenarios of needs queuings such as make a reservation in the dining room, hospital registers, like this, the user just can enter queue queue by sending described queuing request information, and need not the user in propria persona arrive the on-the-spot queuing of queuing, further, by sending described queuing reminding information to the user at reasonable time (after for example finishing reservation processing or be discharged to formation soon when correct), like this can be so that the user is known the situation of its queuing.Further, the queuing conflict processing capacity that method provided by the invention provided has realized the unified management to the queue queue of a plurality of businessmans, can improve the efficiency of management of businessman to queue queue.

Fig. 1 illustrates according to the first embodiment of the present invention, based on the process flow diagram of the queuing reminding control method of portable terminal.Particularly, in the present embodiment, at first execution in step S211 receives the queuing request information from portable terminal.More specifically, described queuing request information is sent by described portable terminal by the user, and its indication user asks to add one or more queue queues.Preferably, described queuing request information comprises the queuing identification information, wherein, described queuing identification information can be corresponding with described portable terminal, for example, described queuing identification information can comprise one or more phone numbers, and then it is corresponding with one or more mobile phones.Preferably, described queuing request information comprises the reservation object id information, it is used to indicate the user to ask to add which formation, for example, described reservation object id information can be the title in dining room, and further, described reservation object id information preferably can generate by described portable terminal editor, can also be stored in advance in the described portable terminal, can also from network, download by described portable terminal.

Next execution in step S212 carries out reservation processing according to described queuing request information.Preferably, from described queuing request information, obtain described reservation object id information and queuing identification information, determine that according to described reservation object id information the user asks the queue queue that adds then, and then described queuing identification information joined in this queue queue rank.

Execution in step S213 then is to described portable terminal dispatcher queue information.In a preference, described queuing reminding information comprises and is used to notify the user to finish the information of reservation processing, for example when finishing reservation processing, send the note of content for " your reservation is accepted " to the portable terminal that sends described queuing request information, again for example can be to the information of the contents such as time place relevant with this reservation with the corresponding a plurality of portable terminals transmissions of described queuing identification information.In another preference, described queuing reminding information comprises being used in reference to shows the information that is near completion of queuing, for example, can be the time when the team of the approaching described queue queue of described queuing identification information, the information that is near completion to described portable terminal dispatcher queue.

Further, described queuing reminding information can comprise queuer's queuing numbering, preferably, described queuing numbering comprises the identification information that is used to indicate described queuing identification information, for example, can be numbered for each the described queuing identification information in the described queue queue, preferably, generate described queuing numbering by businessman (for example restaurant) according to the described queuing identification information that joins in the described queue queue, then described queuing numbering is sent to the user, like this, by judging whether the user has subscriber's identity that described queuing numbering can be confirmed the user.Described queuing reminding information also can comprise the number of waiting for before the queuer, particularly, the number of calculating queuing identification information before the queuing identification information corresponding in described queue queue with a queuer, and it is defined as the number waited for before this queuer.

In a preference of present embodiment, suppose that a user wishes in a birthday party of hotel's reservation, then this user can send described queuing request information by mobile phone, wherein, described queuing request information comprises the number of this mobile phone and the phone number of participating in the other staff of this dinner party, receive this user and other staff's phone number by described step S211, with this user's number as described queuing identification information, next preengage birthday party by described step S212 to this hotel, the back sends time and the address, hotel that this birthday party is preengage to this user and other staff's mobile phone preengaging successfully by described step S213 then, further, send content for reminding punctual information of participating in the previous day of this birthday party to this user and other staff's mobile phone.

In another preference of present embodiment, described queuing request information can be sent by radio-frequency card, for example, can in described radio-frequency card or the account corresponding, store described queuing request information in advance, trigger in the mode of described radio-frequency card and radio-frequency (RF) Receiving Device induction that then described queuing request information is sent to system provided by the present invention with described radio-frequency card; Those skilled in the art understand, change in the example at one, described radio-frequency (RF) Receiving Device can comprise input media (keyboard for example, mouse or button) to be used to import described queuing request information, and can comprise the information of the legitimacy that is used to prove described queuing request information in the described radio-frequency card, the legitimacy that can come identifying user identity by the information that reads in the described radio-frequency card for example, if the user is by authentication, then receive the described queuing request information that this user sends, again for example, the part of the authorization information of described queuing request information legitimacy as described queuing request information will be used in the described radio-frequency card verify, if described queuing request information is by legitimate verification, then with its reception and carry out reservation processing.Further, system provided by the present invention sends the information that requires the user that reservation is added their confirmation to the user when queuing is near completion, if the user does not add their confirmation to reservation, preferably, will delete from described queue queue with this user; Less preferred ground moves the position of this user in described queue queue to the tail of the queue of formation.It will be appreciated by those skilled in the art that and to know relatively early that like this user's reality cancelled the situation of reservation.

In another preference of present embodiment, described step S213 comprises step " with described queuing reminding information stores or be sent in the particular storage device; wherein; described particular storage device can send or show described queuing reminding information based on described user's request to described user ", particularly, after described particular storage device receives described queuing request information, respond described user's request transmission or show described queuing reminding information, preferably, described particular storage device can comprise memory module and communication module, can also comprise display module.In a preference, described particular storage device comprises one dimension network city service point (referring to www.velo.com.cn), particularly, described queuing reminding information is sent to described dimension network city service point, the user uses a radio frequency card (for example tieing up the network card) and the induction point induction of dimension network city, that is to say, the user can send request to dimension network city service point based on a radio frequency card, tie up network city service point then and show described queuing request information by display screen based on this request, perhaps described queuing reminding information can be sent in the dimension network card, perhaps can also print described queuing request information.In another preference, in described queuing reminding information stores and background service system, the user sends the HTTP request by the graphical interface of user of the described background service system of computer log to it, for example import described queuing identification information by keyboard, then described background service system sends described user's dispatcher queue information based on the information that the user imports by keyboard, for example sends in user's the mobile phone or computing machine.In another preference, described queuing reminding information is sent in the system of mobile service provider, the user sends request in the mode of short message or WAP site log-on to system of mobile service provider, and system of mobile service provider sends described queuing reminding information based on this request to user's mobile phone.

One at present embodiment changes in the example, described step S211 can be changed to step and " receive the queuing request information based on HTTP ", particularly, the user sends described queuing request information based on HTTP, background service system receives described queuing request information, for example the user can sign in to one based on the website of HTTP and import described queuing request information, again for example, the user sends the queuing request information based on HTTP by the client (as connecting the desktop computer of internet (or the Internet)) of background service system.Be appreciated that the foregoing description is not defined in the present invention the application of portable terminal, also can realize each embodiment by non-moving terminal.

Change in the example at one of present embodiment, described step S211 is changed to " the queuing request information that receives manual input ", preferably, by importing described queuing request information with the corresponding preposition equipment of described background service system, for example described preposition equipment can comprise keyboard or touch-screen, the user is by importing described queuing request information by lower keyboard or touch-screen, described then preposition equipment sends to described background service system with described queuing request information.Those skilled in the art can for example tie up network city service point in conjunction with the described preposition equipment of existing techniques in realizing.

Change in the example one, described step S211 is changed to " the queuing request information that receives phonetic entry ".Preferably, the user can be by making a phone call or playback comes appointment and queuing, and the phonetic order in phone or the recording is discerned the back as the queuing request information processing by speech recognition equipment, for example comprises user's phone number in the phonetic order and is requested queue queue.One changes in the example, the user makes a phone call to an artificial speech information desk, operator replaces the user manually to import described queuing request information to described background service system according to user's call voice, and for example the phone number with this user is input in the corresponding queue queue of described background service system by hand.

In another variation example, described step S211 is changed to " read papery ticket or electronic bill by a fetch equipment, comprise described queuing request information in the wherein said information that is read ".In a preference, described papery ticket comprises bar code, and for example two-dimension code can obtain the described queuing request information of described papery ticket carrying by a bar code reading device; In another preference, read the described queuing request information that is comprised in the magnetic card by a magnetic card read write line.Further, described papery ticket can be downloaded the back printing from network.

Fig. 2 illustrates according to a second embodiment of the present invention, based on the process flow diagram of the queuing reminding control method of portable terminal.Particularly, in the present embodiment, execution in step S221 at first, by the queuing request information of a radio-frequency (RF) Receiving Device reception from a radio frequency card, preferably, described radio-frequency (RF) Receiving Device comprises rf read-write device, and the electromagnetic wave of its radio-frequency card emission characteristic frequency in entering induction range is with the resonant circuit in the excitation radio-frequency card, and then the operating voltage that the capacitive accumulation electric charge in the radio-frequency card is read and write for radio-frequency card with generation.In a preference, described queuing request information is stored in the described radio-frequency card in advance, for example, described radio-frequency card is contained in the described portable terminal, by described portable terminal can edit and with described queuing request information stores in described radio-frequency card, and then described radio-frequency (RF) Receiving Device can be obtained described queuing request information from described radio-frequency card.

Next execution in step S222, with with the corresponding queuing identification information of described queuing request information add to the corresponding queue queue of described queuing request information in, in a preference, generate its corresponding described queuing identification information after receiving described queuing request information, preferably, the serial number that can generate with the number of described portable terminal or according to described queuing request information is as described queuing identification information, further, determine corresponding queue queue according to described queuing request information, wherein, described queue queue preferably can adopt the mode of following form:

Queue queue's numbering	The reservation object	Subscription time	Number	Remarks
					#100100	Quanjude		1-4 people
#100200	Quanjude		5-10 people
					#100300	Quanjude		More than 10 people
#200010	Beautiful teahouse, port	9:30
					#200020	Beautiful teahouse, port	12:00	1-4 people
#200030	Beautiful teahouse, port	18:00	5-10 people
					#300001	Tasty	12:00		The non-smoking area
#300002	Tasty	18:00	1-4 people	The smoking seat

Wherein, " queue queue's numbering " in the above table is used to indicate queue queue, and " reservation object ", " subscription time ", " number " and " remarks " are the attribute of described queue queue.In a preference, described queuing request information comprises described queue queue numbering, then can determine corresponding described queue queue according to described queue queue numbering; In another preference, described queuing request information can comprise one or more attribute informations of described queue queue, like this, can determine corresponding described queue queue according to the above-mentioned attribute information that from described queuing request information, obtains, for example, if the attribute information that obtains comprises that " reservation object " for Quanjude, " number " are 1 to 4 people, then can be defined as the queue queue that is numbered " #100100 " and the corresponding queue queue of described queuing request information.Those skilled in the art can add the operation of described queuing identification information in conjunction with existing techniques in realizing to described queue queue, do not repeat them here, for example, described queue queue can adopt the data structure of formation, realizes adding to formation the process of element by described queuing identification information being inserted into tail of the queue (rear).

Enter step S223 then, according to the time of each queuing identification information needs wait in the described queue queue of queuing speed calculation.Preferably, the speed that described queuing identification information leaves described queue queue is set, promptly in the unit interval, leave the number of the described queuing identification information of described queue queue, then the number of the described queuing identification information of a queuing between the identification information is left the efficient of described queue queue divided by described queuing identification information, can obtain the time that this queuing identification information need be waited for.Those skilled in the art can realize calculating the process of the time that each queuing identification information need be waited in the described queue queue in conjunction with waiting line theory knowledge of the prior art, do not repeat them here.

Then enter step S224 and continue to carry out, send described queuing reminding information to described portable terminal.In a preference, particularly, when finishing described reservation processing, send described queuing reminding information to described portable terminal, preferably, described queuing reminding information comprises the stand-by period of about needs, particularly, obtain the time that need wait for the corresponding described queuing identification information of described portable terminal by described step S223, the time that will need then to wait for sends to described portable terminal; And change in the example at one, the time that the needs that obtain by described step S223 are waited for can be different with the stand-by period to about needs of described portable terminal transmission, for example, if calculating the time that needs to wait for by described step S223 is 1 hour 26 minutes, then the stand-by period of the about needs that send to described portable terminal can be 1 hour 30 minutes, helps making the user ready for reservation as soon as possible like this.

Those skilled in the art understand, in the scene of some queuings, for example in the queuing of the equipotential in restaurant,, therefore can when being about to be discharged to the seat, the user whether carry out confirming to judge whether to be that the user keeps queue number with the user if the user does not then come the restaurant to cause damage to the restaurant with dinner party.Therefore in another preference, particularly, time cycle at default sends described queuing reminding information to described portable terminal, preferably, described queuing reminding information comprises the information that is used for requirement user dispatcher queue confirmation, wherein, described queuing confirmation is used to indicate the user that the reservation expression is confirmed, more specifically, system can be set in arbitrary time of finishing after the reservation processing and send described queuing reminding information, for example, after system can be set at reservation processing with the time cycle and finishes three hours perhaps can also be set at time that described queuing identification information need wait for less than one hour, and those skilled in the art can set the described time cycle according to actual needs, this does not influence flesh and blood of the present invention, does not repeat them here.

Those skilled in the art understand, preferably, the described queuing reminding information of different content sent to described portable terminal in the corresponding time, for example, above-mentionedly be used to notify the information of the stand-by period of about needs after finishing reservation processing, to send at once, and the above-mentioned information that is used for requirement user dispatcher queue confirmation can when being discharged to team's head (front) of formation soon, described queuing identification information send.

Next enter step S225, whether judgement receives described queuing confirmation in the unit interval, particularly, the setting unit time, for example can be set to 10 minutes the unit interval, for example can be set to from now on half an hour before estimated time that described queuing identification information is discharged to head of the queue again the unit interval.More specifically, can receive described queuing confirmation by way of short messages, for example, can send the note that requirement is confirmed reservation to the user earlier, if the user's who receives message reply is sure, then determine to receive described queuing confirmation in the unit interval; If reply be negate or in the unit interval, do not receive message reply, then determine not receive described queuing confirmation.In a preference, described queuing confirmation includes only the queuing confirmation that comes from the portable terminal that sends described queuing request information; In another preference, described queuing confirmation can comprise come from the corresponding one or more portable terminals of described queuing identification information in the queuing confirmation of any portable terminal.

Further, reception from the queuing confirmation of described user's corresponding mobile terminal, wherein, if the judged result of described step S225 is sure, promptly in the unit interval, receive described queuing confirmation, then next enter step S227 and continue to carry out; If the judged result of described step S225 negates, promptly in the unit interval, do not receive described queuing confirmation, then next enter step S226 and continue to carry out.

Particularly, in described step S226, to from described queue queue, delete with the corresponding queuing identification information of described queuing request information, preferably, find the queue queue at its place by described queuing identification information, from this formation described queuing identification information is deleted then, those skilled in the art can realize above-mentioned deletion action in conjunction with existing database knowledge, do not repeat them here.

Particularly, in described step S227, the time cycle of setting the queuer sends described queuing reminding information to described portable terminal, preferably, time cycle that the queuer sets to sending described queuing reminding information with the corresponding portable terminal of described queuing identification information, for example, suppose that the queuer has preengage Saturday afternoon 7 dinner, and be set in and receive the prompting message of making a reservation on all Friday on this, then this Friday to sending described queuing reminding information with the corresponding portable terminal of described queuing identification information.Preferably, the time cycle that the queuer can be set is as the part of described queuing request information, for example, the queuer can will be set at the stand-by period of needs the time cycle less than two hours in described queuing request information, perhaps be set at some definite time.It will be appreciated by those skilled in the art that queuer's setting-up time cycle according to actual needs, this does not influence flesh and blood of the present invention, does not repeat them here.

Further, preferably send described queuing reminding information by home control network communication protocol to described portable terminal, wherein, described home control network communication protocol comprises any in GPRS communications protocol, Wi-Fi communications protocol, bluetooth communication agreement and the LTE communications protocol.Preferably, can wherein, preferably include the portable terminal that sends described queuing request information in the above-mentioned portable terminal to sending described queuing reminding information with the corresponding one or more portable terminals of described queuing identification information.

One at present embodiment changes in the example, and described step S224 can be omitted, and for example the user does not need to obtain the information of finishing reservation processing, and for example the user is otherwise known and need be confirmed reservation again.In another variation example of present embodiment, described step S225 and step S226 can be omitted, for example user's credit rating is higher, and therefore described step S225 and step S226 can be omitted under the situation that the reservation that does not need the user higher to credit rating is confirmed.

In another variation example of present embodiment, change described step S223 after described step S226 executes over to and continue to carry out.Those skilled in the art understand, by described step S226 from described queue queue, delete one the queuing identification information after, the information such as stand-by period that come this queuing identification information identification information of respectively lining up afterwards can may change, and therefore come the time that this queuing identification information identification information of respectively lining up afterwards need be waited for by described step S223 renewal in this variation example.Correspondingly, next send described queuing reminding information after upgrading by carrying out the corresponding portable terminal of queuing identification information that described step S224 changes to the time of waiting for needs, can judge by the described queuing reminding information of carrying out after whether described step S225 accepts to upgrade to the user further.

In another variation example of present embodiment, next enter the step of " sending described queuing reminding information " after described step S226 is complete to described portable terminal, in this variation example, preferably, to sending the information that reservation has been cancelled with the corresponding portable terminal of described queuing identification information, can make corresponding user know that as early as possible its reservation is cancelled like this, thereby the user can make arrangement at information.

In another variation example of present embodiment, described step S223 can be omitted, and for example when the user did not need to know the time of above-mentioned needs wait, described step S223 can be omitted.

In another variation example of present embodiment, described step S221 can be changed to step and " receive the solicited message based on WAP; comprise described queuing request information in the wherein said solicited message ", particularly, can be by portable terminal WAP site log-on input described request information, can also be by sending described request information in the WAP mode to described background service system with the corresponding client of described background service system, described background service system receives described queuing request information.

Described step S221 can be interpreted as the specific embodiment of described step S211 in conjunction with above-mentioned Fig. 1 those skilled in the art, described step S222 and S223 be interpreted as the specific embodiment of described step S212.

In an above-mentioned variation example embodiment illustrated in fig. 2, described step S227 can be changed to the step of " time cycle at default sends described queuing reminding information to described portable terminal ", for example, system can be set in the interior information that once was used to remind the queuing situation every one hour to described portable terminal transmission of a period of time that the current time closes on the queuing arrival estimated time, again for example, system can set if be not used to point out the information that does not receive described queuing confirmation to described portable terminal transmission immediately receive described queuing confirmation in the unit interval after.And in another variation example of present embodiment, described step S227 can be changed to the step of " queuing arrives estimated time and current time when differing first threshold; the information that is near completion to described portable terminal dispatcher queue ", particularly, those skilled in the art can realize this variation example with reference to following step S239 embodiment illustrated in fig. 3, do not repeat them here.

Fig. 3 illustrates a third embodiment in accordance with the invention, based on the process flow diagram of the queuing reminding control method of portable terminal.Particularly, in the present embodiment, at first execution in step S231 receives a short message, wherein, comprises described queuing request information in the described short message.More specifically, receive the short message of user according to specified format code editor, extract content corresponding then from described short message, in a preference, the user can instruct by following short message to preengage and register:

Register date # expert numbering of YYPD# hospital name #

Wherein, " YYPD " is the order code of request appointment and queuing function, " # " character is as the instruction separator, and for example short message instruction " #20080901#02 of YYPD# ditan hospital " indication user asks to preengage ditan hospital and was numbered 02 medical expert's consultation on September 1st, 2008.Further, preferably with the reference position of order code YYPD, move some characters backward according to " # " character then and locate and extract " hospital name ", " registering the date " and information such as " expert's numberings " respectively as the short message instruction.It will be appreciated by those skilled in the art that described short message comprises short message and long message, this does not influence flesh and blood of the present invention, does not repeat them here.

Next execution in step S232 carries out reservation processing according to described queuing request information.Preferably, from described short message, obtain described reservation object id information and queuing identification information, determine that according to described reservation object id information the user asks the queue queue that adds then, and then described queuing identification information joined in this queue queue rank.More specifically, those skilled in the art can realize the reservation processing process in conjunction with described step S222 in embodiment illustrated in fig. 2 and step S223, do not repeat them here.

Execution in step S233 sends described queuing reminding information to described portable terminal when finishing reservation processing then.For example to sending the note of content for " your reservation is accepted " with the corresponding portable terminal of described queuing identification information; For example send the temporal information that described queuing identification information need be waited for again; For example send the number information who needs wait again.More specifically, those skilled in the art can realize this step in conjunction with described step S213 embodiment illustrated in fig. 1 and described step S224 embodiment illustrated in fig. 2, do not repeat them here.

Next enter step S234, judge whether described queuing identification information appears in two queue queues.Particularly, in a preference, in all or part of described queue queue, search whether there is identical described queuing identification information at a queuing identification information; In another preference, set up the tables of data of described queuing identification information, then the queuing of one in this tables of data identification information is compared as other queuing identification information in specified value and this table, if find equal value, judge that then this queuing identification information appears in two queue queues.Such search procedure can be realized in those skilled in the art's binding data library lookup statement, do not repeat them here.Further, if the judged result of described step S234 is sure, promptly described queuing identification information appears in two queue queues, then next enters step S235; If the judged result of described step S234 negates that promptly described queuing identification information does not appear in two queue queues, then next enters step S239.

Particularly, in described step S235, judge the time conflict whether described queuing identification information is waited in these two queue queues.Particularly, obtain the time of the needs wait of identical a plurality of described queuing identification information, judge whether these times that need wait for are close.More specifically, in a preference, a threshold value can be set, these times that need wait for are compared, if time of differing less than this threshold value, then judgement time conflict; Otherwise then judgement time does not conflict.Preferably, this threshold value can be set according to actual needs, for example if two tame shops of user's reservation are positioned at same commercial circle, then this threshold value can be set to three hours, otherwise then this threshold value can be set to twenty four hours.In another preference, the some time interval can be set, if these times that need wait for are dropped on same time interval, then judgement time conflict; Otherwise then judgement time does not conflict.For example, can be set to 5 points, and 7 these several time intervals the dinner period at 6, again for example, can will be set to these several time intervals of lunch, afternoon tea and dinner in one day.Further, if the judged result of described step S235 is sure, next the time conflict that promptly described queuing identification information is waited in these two queue queues then enters step S236; If the judged result of described step S235 negates that next the time conflict that promptly described queuing identification information is not waited in these two queue queues then enters step S239.

Particularly, in described step S236, to sending the information of conflicting of lining up with described queuing identification information corresponding mobile terminal.Preferably, described queuing conflict information comprises the identification information of the described queue queue that clashes, and for example sends the short message of content for " you clash in time in the reservation of KFC and McDonald " to described and described queuing identification information corresponding mobile terminal.Further, it will be appreciated by those skilled in the art that when two reservations clash, can seek the opinion of user's suggestion and whether select to keep one of them reservation, therefore preferably, described queuing conflict information comprises that being used to indicate the user that conflict is preengage carries out feedack.

Execution in step S237 then receives from the feedback information that sends with described queuing identification information corresponding mobile terminal, and described feedback information conflicts with described queuing with pointing out and adapts.Preferably, described feedback information is used to indicate the object that keeps reservation, and for example if described feedback information is that content comprises the short message of " KFC ", then indication keeps the reservation to KFC.

Next execution in step S238 deletes described queuing identification information from a queue queue.Particularly, according to described feedback information described queuing identification information is deleted from a queue queue, for example, determine that according to described feedback information the user wishes the reservation object that keeps, then with queue queue that it conflicts in described queuing identification information deletion.

Last execution in step S239, queuing arrives estimated time and current time when differing first threshold, the information that is near completion to described portable terminal dispatcher queue.Particularly, set described first threshold, definite queuing of time of waiting for according to described queuing identification information needs arrives the estimated time, to arrive the time that the estimated time differs first threshold with queuing then and be defined as the appoint reminder time, if the current time arrives this appoint reminder time, the information that is near completion to described portable terminal dispatcher queue then, preferably, the information that queuing is near completion can comprise that queuing arrives the estimated time.

One at present embodiment changes in the example, and described step S238 can be changed to the step of " order of described queuing identification information in a queue queue moved backward ".Particularly, according to described feedback information the order of described queuing identification information in a queue queue moved backward, for example, determine that according to described feedback information the user wishes the reservation object of delaying, then the order of described queuing identification information in corresponding queue queue moved backward.Those skilled in the art can realize moving backward of element in the formation in conjunction with insertion, the deletion action of queue element (QE), do not repeat them here.And change in the example at one, if do not receive described feedback information, then described queuing identification information order in arbitrary queue queue in afoul queue queue can be moved backward.

In another variation example of present embodiment, described step S237 can be omitted, for example, if do not receive described feedback information, then described step S236 executes then execution in step S238 of back, preferably, can will delete in arbitrary queue queue of described queuing identification information from afoul queue queue, described queuing identification information can also be deleted from whole afoul queue queues.

Those skilled in the art understand, when user and described queuing identification information one by one at once, can determine in two queue queues by judging whether described queuing identification information appears at whether corresponding user comes in two queue queues, and when the corresponding a plurality of described queuing identification information of user, then can by other and user one to one information judge whether the user comes in two queue queues, for example in another variation example of present embodiment, described step S234 is changed to the step of " judging with the corresponding mobile terminal number of described queuing identification information whether appear in two queue queues ", correspondingly, described step S235 is changed to the step of " judge and whether conflict with the time that the corresponding mobile terminal number of described queuing identification information is waited for " in these two queue queues, particularly, can in all or part of described queue queue, search whether there is identical mobile terminal number at a mobile terminal number; In another preference, set up the tables of data of described mobile terminal number, then the mobile terminal number in this tables of data is compared as other mobile terminal number in specified value and this table, if find equal value, judge that then this mobile terminal number appears in two queue queues.Such search procedure can be realized in those skilled in the art's binding data library lookup statement, do not repeat them here.Change in the example more, those skilled in the art can change the key word of searching according to actual needs, for example above-mentioned mobile terminal number can be changed to and information such as the corresponding address name of described queuing identification information, E-mail address, radio-frequency card sequence number, member card card number, not repeat them here.

In another variation example of present embodiment, described step S233 can be omitted.In another variation example of present embodiment, described step S237 and step S238 can be omitted.Change in example at another of present embodiment, described step S234 can be omitted to step S238.

In a preference of present embodiment, suppose that a user lines up in queue queue as shown in the table:

Wherein, can determine that in conjunction with " mobile terminal number " in the form this user is in the dinner of having preengage three tame fast food restaurants on the same day, consider that the general meal time of fast food is shorter, therefore can set if differ between the stand-by period less than then judgement conflict mutually in time in 30 minutes, like this, this user conflicts if having time to the reservation of KFC and McDonald, then can " queuing identification information " be that 1001 and 1002 information of being expert at send to this user in the table with going up, further, the user preferably can indicate the reservation of cancellation to KFC or McDonald by feedback information, also can indicate the reservation of KFC or McDonald is delayed.

Described step S231 can be interpreted as the specific embodiment of described step S211 in conjunction with above-mentioned Fig. 1 those skilled in the art.

With reference to above-mentioned Fig. 1 to Fig. 3, it will be appreciated by those skilled in the art that the mode of sending described queuing request information can have multiple.For example, by described portable terminal described queuing request information is sent with way of short messages, again for example, with described queuing request information stores in described radio-frequency card, read described queuing request information by described radio-frequency (RF) Receiving Device, again for example, can send described queuing request information with the form of Email by mobile phone, again for example, described queuing request information stores is in described radio-frequency (RF) Receiving Device, by described radio-frequency card and described radio-frequency (RF) Receiving Device are responded to, trigger described radio-frequency (RF) Receiving Device and send described queuing request information, wherein, described radio-frequency (RF) Receiving Device can comprise the radio-frequency card card reader, processor, memory module and communication module after above-mentioned card reader is sensed described radio-frequency card, send the described queuing request information that is stored in the memory module in the control of processor by communication module, those skilled in the art can realize described radio-frequency (RF) Receiving Device in conjunction with existing smart card terminal technology, do not repeat them here.Those skilled in the art can also change according to actual needs and more send mode, do not repeat them here.Preferably, adopt the send mode by radio-frequency card, it will be appreciated by those skilled in the art that general rf read-write device just can stick into the row read-write to radio frequency within 10cm, radio-frequency card can skim over the read write line surface by any direction, and is swift and convenient to operate; Compare with short message mode, adopt the send mode of radio-frequency card not rely on mobile communication system, be not subjected to the busy influence of signal power and mobile communication system server; And, adopt bi-directional verification mechanism between radio-frequency card and the rf read-write device, can verify the other side's legitimacy mutually, so encryption performance is good; And based on the characteristics of the one card for multiple uses of radio-frequency card, described radio-frequency card can also be applied to other system.

Further, in a preference, described radio-frequency card and account binding, the account provides certain storage space for the user, the user can be in advance with described queuing request information stores in the account, in use, described radio-frequency (RF) Receiving Device is sensed described radio-frequency card, system determines corresponding account according to the identification information of described radio-frequency card then, and from the account, obtain described queuing request information, particularly, can provide the operation interface that described account is operated for the user by a website, the user logins the management system of described account by the login page of this website, then in operation interface with described queuing request information stores in described account, for example with described queuing request information stores in the tables of data related, more specifically with described account, those skilled in the art can be realized, do not repeated them here in conjunction with the shopping cart/collection principle in the existing shopping website.In another preference, described radio-frequency card can be used for the legitimacy of identifying user identity, for example, just can send described queuing request information by the on-the-spot input media of radio-frequency card induction at described radio-frequency card by verifying the back user.

Fig. 4 illustrates a fourth embodiment in accordance with the invention, based on the process flow diagram of the queuing reminding control method of portable terminal.Particularly, can realize providing the information of which queue queue to the user by the step in the present embodiment, and can receive user's feedback opinion, preferably, following step S241 to step S243 can add to embodiment illustrated in fig. 1 described between step S211 and the step S212, can also add between the described step S221 and step S222 embodiment illustrated in fig. 2.More specifically, in the present embodiment, at first execution in step S241 determines the queue queue that the requestor corresponding with described queuing request information can participate in according to described queuing request information.More specifically, described queuing request information can comprise one or more parameter values, searches the queue queue that property value satisfies described parameter value from all or part of described queue queue.For example in a preference, the property value of described queue queue can adopt the mode shown in the following table:

Wherein, the property value of each line display one queue queue in the above table, suppose the service type in the described queuing request information, service characteristics, pre-capita consumption and whether have the parameter value of reward voucher to be respectively dinner, Chinese meal, be lower than 150 yuan, reward voucher is arranged, then the property value and the above-mentioned parameter value of each row queue queue in the above table can be compared, and the queue queue that determines to satisfy described queuing request information, for example, queue queue is numbered #0001, #0002, #0004 and #0007 are defined as the queue queue that the requestor corresponding with described queuing request information can participate in, further preferably, according in part queue queue, searching with the corresponding portable terminal of described queuing request information, for example, being registered in Beijing if send the portable terminal of described queuing request information, is to search the queue queue that satisfies described queuing request information in the queue queue in " Beijing " at service location only then.

Execution in step S242 offers described request person with described queue queue then.Preferably, can for example send with the queue queue that finds by described step S241 to sending with described queuing request information corresponding mobile terminal to the portable terminal that sends described queuing request information.Preferably, to sending with the corresponding radio frequency induction device of described radio-frequency card, for example, the user sends described queuing request information with the induction of described radio-frequency card and a radio frequency induction device and by this radio frequency induction device, then described queue queue can be sent to this radio frequency induction device, the display device that is comprised by this radio frequency induction device shows described queue queue then; Change in the example at one, can described queue queue be printed by the printing equipment that this radio frequency induction device is comprised.More specifically, those skilled in the art can realize described radio frequency induction device in conjunction with existing smart card management system based on communication module, for example described radio frequency induction device preferably includes intelligent card read/write device, processor and GPRS communication module, does not repeat them here.

Last execution in step S243 determines the corresponding queue queue of described and described queuing request information according to described request person's feedback information.Particularly, receive described request person's feedback information, and determine the corresponding queue queue of described and described queuing request information according to described feedback information.Preferably, described feedback information comprises the identification information of described queue queue, for example, the identification information of the one or more queue queues in the described queue queue that described request person will receive by mobile phone sends as feedback information, then will be defined as the corresponding queue queue of described and described queuing request information with the queue queue of the identification information indication of stating queue queue.

In a preference of present embodiment, described step S242 comprise " described queue queue is offered described request person; and recommend queue lists " step, particularly, in this preference, at first from the queue queue that satisfies described queuing request information, determine to recommend formation, for example the minimum queue queue of number/time that queuing needs to wait for can be defined as described recommendation formation, again for example, can with minimum with the pre-capita consumption price, popularity is the highest or the corresponding queue queue of businessman of coupon offers amplitude maximum is defined as described recommendation formation.Further, described recommendation queue lists can be shown to the user separately with the form of form, also can will belong to the queue queue of described recommendation queue lists with highlighted demonstration in described queue queue.

In another preference of present embodiment, the identification information of portable terminal that described request person will participate in the personnel of certain party sends to system as the content of described queuing request information, then system can send described queue queue to the above-mentioned personnel's that attend a party portable terminal, the above-mentioned personnel that attend a party can select which queue queue of row according to the hobby ballot, and with vote information as described feedback information, system receives the described feedback information that each above-mentioned personnel that attend a party sends, and is defined as the corresponding queue queue of described and described queuing request information according to the described feedback information queue queue that number of votes obtained is maximum then.

Change in the example at one of above-mentioned steps S241, described step S241 can be changed to " the queuing historical information according to described queuing request information and the requestor corresponding with described queuing request information is determined the queue queue that described request person can participate in ".Particularly, after obtaining described queuing request information, determine its purpose according to this queuing request information, in a preference, suppose that this requestor wishes to have a meal, then according to determining this requestor's relevant queuing historical information with food and drink with the identification information of described queuing request information corresponding mobile terminal, determine the queue queue that described request person can participate in according to described queuing historical information then, for example, can determine this requestor several maximum queue queues of request number of times in history according to described queuing historical information earlier, then above-mentioned several queue queues are defined as the queue queue that described request person can participate in; Again for example, can also determine the popularity index of lining up, and correspondingly recommend, perhaps historical information and popularity index be recommended the user respectively as two kinds of different selection modes.

In conjunction with above-mentioned Fig. 1 to Fig. 4, it will be appreciated by those skilled in the art that to provide the multiple choices mode to wish the described queue queue of lining up to determine the user, for example, both can select formation on one's own initiative, also the formation that can select the user to wish based on the formation of system recommendation by the user.

Fig. 5 illustrates according to a specific embodiment of the present invention, based on the network topological diagram of the queuing reminding control method of portable terminal.Particularly, in the present embodiment, send described queuing request information by the user, control device 61 receives described queuing request information, and carries out reservation processing according to described queuing request information, sends described queuing reminding information to the user then.

In a preference of present embodiment, the user is by the described short message of mobile phone 91 editors, wherein, this short message comprises described queuing request information, described then queuing request information is conveyed into the GPRS net by base station sub-system (BSS) 92 and Serving GPRS Support Node (SGSN), be conveyed into the Internet by Gateway GPRS Support Node (GGSN) again, thereby described control device 61 can receive described queuing request information.Further, described control device 61 according to described queuing request information with the corresponding queuing identification information of described queuing request information add to the corresponding queue queue of described queuing request information in, time of waiting for according to each queuing identification information needs in the queuing speed calculation described queue queue then.After finishing reservation processing, described control device 61 sends the short message that comprises the queuing reminding information of finishing reservation processing in the GPRS mode to described mobile phone 91, when line up arrival estimated time and current time differ first threshold, send the short message of the information that comprising lines up is near completion to described mobile phone 91.

In another preference of present embodiment, described portable terminal comprises radio-frequency card 93, rf read-write device 94 obtains described queuing request information in the mode of wireless induction from described radio-frequency card 93, then by host computer (not shown among Fig. 5), for example desk-top computer etc. sends to described control device 61 with described queuing request information and does further processing.

In the described application scenarios of another preference of present embodiment, also comprise third party system 5, wherein, described third party system 5 connects described control device 61 by wired or wireless network, and preferably, described third party system 5 comprises dining room queue management system, hospital's queue management system.For example in an application scenarios, dining room managing queueing management system is to establishment, the deletion of described queue queue and wherein interpolation, insertion, the deletion of element manage, preferably, described control device 61 provides described queuing identification information to the dining room queue management system, can also send indication at the various operations of element in the described queue queue, for example, after described control device 61 receives described queuing request information, generate a queuing identification information and indicate the dining room queue management system that this queuing identification information is added in the described queue queue; When the queuing conflict took place, described control device 61 sent the instruction of this queuing identification information being deleted or moving to the tail of the queue of place formation to the dining room queue management system.Again for example in the Another application scene, described control device 61 can receive the computation rule or the parameter that are used to calculate queue waiting time that sends from hospital's queue management system, and for example hospital's queue management system provides doctor's number of hospital, doctor's efficiency of service, patient's parameters such as average service time; Described control device 61 can also receive the instruction that is used to set up and delete described queue queue of sending from hospital's queue management system, sends corresponding formation foundation, delete instruction to described control device 61 when for example hospital's queue management system is offered new medical expert's consultation or medical expert's consultation cancellation; Described control device 61 can also send described queuing reminding information to described portable terminal 91 according to the indication of hospital's queue management system, and for example hospital's queue management system indicates described control device 61 to send described information to remind user's emergency treatment on time to described portable terminal 91 in the previous day that the user is about to be discharged to.

One at present embodiment changes in the example, and described portable terminal can connect described control device 61 by alternate manner.Preferably, described portable terminal can adopt the Wi-Fi mode to enter the Internet by access point (Access Point), thereby can connect described control device 61.Preferably, described portable terminal connects desk-top computer by blue tooth interface, thereby described queuing request information can be sent to described control device 61 by described desk-top computer.Preferably, described portable terminal adopts the LTE technology to enter the Internet to connect described control device 61.

In another variation example of present embodiment, described control device 61 is to sending described queuing reminding information with the corresponding E-mail address of described portable terminal, particularly, described E-mail address and described mobile terminal binding, described control device 61 is to the described queuing reminding information of described E-mail address send Email mode, preferably, after described E-mail address receives described queuing reminding information, send the new mail information to described portable terminal, described like this portable terminal can obtain described queuing reminding information from described E-mail address.And change in the example at one, described control device 61 can send described queuing reminding information by other electronic equipment outside the E-mail address, preferably send described queuing reminding information to MSN or QQ with described mobile terminal binding, like this, after the requestor is put in the queue queue, still can work on or live according to work habit and/or the rule of life of oneself, and the scene that not be used in waits with anxiety.For example when the requestor still in when work, it may be chatted by MSN; In case being about to queuing, it finishes, then system can send a piece of news to the MSN number of the account that this requestor reserves by the interface by the MSN program in the time that the requestor presets, for example " your subscription time near; would you please in time leave for wait in line the district ", so that notify this requestor can leave for the destination.Those skilled in the art can realize such variation example in conjunction with prior art, do not repeat them here.

The network topological diagram that provides according to present embodiment is provided, the present invention can be applied to several scenes.For example, the user registers to described control device 61 request reservations one medical expert's consultation, reservation processing is carried out in 61 pairs of these requests of described control device, and to point out this user to estimate the required stand-by period be three hours, suppose that this user need spend one hour to the distance of hospital, this user or system send the information of leaving for hospital to this user when then can be set in one and a half hours that preengages after finishing, when estimating the required stand-by period during less than 30 minutes, can send its information that wait in (for example rest room, hospital hall) to first waiting area of indication to the user, when estimating the required stand-by period during, can send its information that wait in (hall of for example registering) to second waiting area of indication to the user less than 10 minutes.Again for example, the user is to described control device 61 request reservation dinner seats, reservation processing is carried out in 61 pairs of these requests of described control device, and prompting also had 30 guests in queuing before this user, then this moment, this user did shopping near can arriving the dining room, when the guest before this user was less than 10, described control device 61 sent the information of returning the dining room as early as possible to the user.

It will be appreciated by those skilled in the art that described radio-frequency card can be contained in the portable terminal in a preference, for example described radio-frequency card can be implanted in the portable terminal, particularly, those skilled in the art can realize this preference in conjunction with the NFC technology, do not repeat them here.Preferably, the user sends described queuing request information by the described radio-frequency card that comprises in the mobile phone, and utilizes this mobile phone to receive described queuing request information.And change in the example at one, described radio-frequency card and mobile terminal binding, like this can with send on the bound portable terminal from the corresponding described queuing reminding information of the described queuing request information of described radio-frequency card.

Fig. 6 illustrates according to another embodiment of the present invention, based on the modular structure figure of the queuing reminding control system of portable terminal.Particularly, in the present embodiment, portable terminal 9 connects control system 62 provided by the invention with certain access way, and preferably, user mode access comprises short message, less radio-frequency, bluetooth, LTE, Wi-Fi and GPRS mode.More specifically, described control system 62 comprises User Access Module 621, user management module 622, queue queue's administration module 623, conflict processing module 624, queuing reminding module 625, smartcard management module 626, central processing module 627 and database 628.It will be appreciated by those skilled in the art that between above-mentioned each module and suitably connect.

In a preference of present embodiment, described User Access Module 621 is used for providing access service to the user, and it is connected with described portable terminal 9 with certain access way, and receives described queuing request information; Described user management module 622 is used for establishment, editor and the deletion of user profile, it can be to discerning with described portable terminal 9 corresponding users' relevant informations such as identity and verifying, for example the user has only by using described control system 62 after the authentication of described user management module 622, for example distributes described queuing identification information for the user again; Described queue queue administration module 623 is used for described queue queue is managed operation, described queue queue of establishment/deletion for example, again for example to the element in the described queue queue insert, operation such as deletion; Described conflict processing module 624 is used for the user is handled or avoids in the conflict that process produced of queuing, for example, if the queuing of user in two described queue queues estimated time of arrival and conflicted mutually, then with the user one of therein described queuing identification information deletion or move to tail of the queue, again for example, before allowing the user to carry out a queue queue, if conflict mutually with formation that this user has arranged, then refusing user's enters this queue queue; Described queuing reminding module 625 is used for described queuing reminding information is managed, and for example generation, editor and the selection of described queuing reminding information is used to manage; Described smartcard management module 626 is used for the opening, stop to manage of smart card, and can also be used for reading of smart card write controlling, and for example, increase, the deduction of smart card integrates is managed; Described central processing module 627 is used to described control system 62 that computing and control ability are provided; Described database 628 is used for storing data information.

Further, it will be appreciated by those skilled in the art that the description to above-mentioned module is not construed as limiting the invention, on the contrary, those skilled in the art realize the variation of module in the native system in conjunction with prior art and the foregoing description.For example described conflict processing module 624 can be omitted, for example described user management module 622 and/or smartcard management module 626 can be omitted again, again for example, can be with a plurality of make up or any decomposes of appointing in above-mentioned a plurality of described modules, this does not influence flesh and blood of the present invention.Those skilled in the art can realize these modules in conjunction with other embodiment, for example realize described module 622 with reference to described first receiving device, realize described module 623 with reference to described first device for displaying predetermined, first adding set, first definite device, realize described module 624 with reference to described first and second judgment means, first treating apparatus, realize described module 625 etc. with reference to described first and second dispensing device, will not give unnecessary details.

Fig. 7 illustrates according to a fifth embodiment of the invention, based on the structural representation of queuing reminding control device.In the present embodiment, described control device 4 comprises first receiving device 40, and it is used to receive the queuing request information from the user; First device for displaying predetermined 42, it is used for carrying out reservation processing according to described queuing request information; First dispensing device 43, it is used for to described portable terminal dispatcher queue information; And the 7th receiving trap 44, it is used to receive the queuing confirmation from described portable terminal, if in the unit interval, do not receive described queuing confirmation, then will from described queue queue, delete with the corresponding queuing identification information of described queuing request information.Preferably described first receiving device 40 comprises second receiving trap 41, and wherein said second receiving trap 41 is used to receive the queuing request information from portable terminal.

More specifically, at first by the queuing request information of described second receiving trap of described first receiving device 40 controls 41 receptions from portable terminal, preferably, described queuing request information comprises the queuing identification information, wherein, described queuing identification information can be corresponding with described portable terminal; Preferably, described queuing request information comprises the reservation object id information, it is used to indicate the user to ask to add which formation, wherein, described reservation object id information preferably can generate by described portable terminal editor, can also be stored in advance in the described portable terminal, can also from network, download by described portable terminal.Described then receiving trap 41 sends to described first device for displaying predetermined 42 with described queuing request information, described first device for displaying predetermined 42 carries out reservation processing according to described queuing request information, preferably, described first device for displaying predetermined 42 obtains described reservation object id information and queuing identification information from described queuing request information, determine that according to described reservation object id information the user asks the queue queue that adds then, and then described queuing identification information joined in this queue queue rank.

Described first device for displaying predetermined 42 triggers described first dispensing device 43 to described portable terminal dispatcher queue information after finishing reservation processing, preferably, described queuing reminding information can comprise and be used to notify the user to finish the information of reservation processing, also can comprise being used to the information of indicating queuing to be near completion; Further, described queuing reminding information also can comprise queuer's queuing numbering, and preferably, described queuing numbering comprises the identification information that is used to indicate described queuing identification information, also can comprise the number of waiting for before the queuer.Next by the queuing confirmation of described the 7th receiving trap 44 receptions from described portable terminal, wherein, if in the unit interval, do not receive described queuing confirmation, then will from described queue queue, delete with the corresponding queuing identification information of described queuing request information, preferably, described the 7th receiving trap 44 can receive described queuing confirmation by way of short messages, for example, then judge to receive described queuing confirmation if the user's who receives in the unit interval message reply is sure; Also can receive described queuing confirmation, for example by receiving Email, MSN or QQ message, reading mode such as described radio-frequency card and receive described queuing confirmation by the mode identical with receiving described queuing request information.

Further, if described the 7th receiving trap 44 does not receive described queuing confirmation, then it will be deleted from described queue queue with the corresponding queuing identification information of described queuing request information, preferably, find the queue queue at its place by described queuing identification information, from this formation described queuing identification information is deleted then, those skilled in the art can realize above-mentioned deletion action in conjunction with existing database knowledge, do not repeat them here.In a preference, after described the 7th receiving trap 44 will be deleted from described queue queue with the corresponding queuing identification information of described queuing request information, trigger described first dispensing device 43 and send the information that reservation has been cancelled to described portable terminal, can make corresponding user know that as early as possible its reservation is cancelled like this, thereby the user can make arrangement at information.

In a preference of present embodiment, described second receiving trap 41 comprises the 3rd receiving trap 410, wherein, described the 3rd receiving trap 410 is used for by the queuing request information of a radio-frequency (RF) Receiving Device reception from a radio frequency card, preferably, described the 3rd receiving trap 410 comprises a radio-frequency (RF) Receiving Device, by the queuing request information of described radio-frequency (RF) Receiving Device reception from a radio frequency card, preferably, described radio-frequency (RF) Receiving Device comprises rf read-write device.Preferably, described queuing request information is stored in the described radio-frequency card in advance, for example, described radio-frequency card is contained in the described portable terminal, by described portable terminal can edit and with described queuing request information stores in described radio-frequency card, and then described radio-frequency (RF) Receiving Device can be obtained described queuing request information from described radio-frequency card.

In another preference of present embodiment, described first dispensing device 43 comprises the 3rd dispensing device 430, and wherein, described the 3rd dispensing device 430 is used for sending described queuing reminding information at special time to described user.Preferably, described special time comprises when finishing described reservation processing, described the 3rd dispensing device 430 sends described queuing reminding information to described portable terminal when finishing described reservation processing, preferably, described queuing reminding information comprises the stand-by period of about needs, wherein, described the 3rd dispensing device 430 can obtain the time that need wait for the corresponding described queuing identification information of described portable terminal from described first device for displaying predetermined 42, the time that will need then to wait for sends to described portable terminal, wherein, from the need stand-by period that described first device for displaying predetermined 42 obtains and the stand-by period of the about needs that send to described portable terminal can be different.And change in the example at one, described queuing reminding information can comprise queuer's queuing numbering, preferably, described queuing numbering comprises the identification information that is used to indicate described queuing identification information, for example, can be numbered for each the described queuing identification information in the described queue queue, preferably, generate described queuing numbering by businessman (for example restaurant) according to the described queuing identification information that joins in the described queue queue, then described queuing numbering is sent to the user; Described queuing reminding information also can comprise the number of waiting for before the queuer, particularly, the number of calculating queuing identification information before the queuing identification information corresponding in described queue queue with a queuer, and it is defined as the number waited for before this queuer.

Preferably, described special time comprises the time cycle that the queuer sets, described the 3rd dispensing device 430 sends described queuing reminding information in the time cycle that the queuer sets to described user, for example, suppose that the queuer has preengage Saturday afternoon 7 dinner, and be set in and receive the prompting message of making a reservation on all Friday on this, then described the 3rd dispensing device 430 this Friday to sending described queuing reminding information with the corresponding portable terminal of described queuing identification information, preferably, the time cycle that the queuer can be set is as the part of described queuing request information, for example, the queuer can will be set at the stand-by period of needs the time cycle less than two hours in described queuing request information, perhaps be set at some definite time.It will be appreciated by those skilled in the art that queuer's setting-up time cycle according to actual needs, this does not influence flesh and blood of the present invention, does not repeat them here.

Preferably, described special time comprises the time cycle of default, described the 3rd dispensing device 430 sends described queuing reminding information in the time cycle of default to described user, for example, described the 3rd dispensing device 430 can close on the information that once was used to remind the queuing situation in queuing a period of time of arrival estimated time every one hour to described user's transmission according to the current time that is set in of system.

Preferably, described special time comprises when queuing arrival estimated time and current time differ first threshold, described the 3rd dispensing device 430 sends described queuing reminding information to described user when line up arrival estimated time and current time differ first threshold, preferably, described queuing reminding information comprises the information that queuing is near completion, particularly, set described first threshold, definite queuing of time of waiting for according to described queuing identification information needs arrives the estimated time, to arrive the time that the estimated time differs first threshold with queuing then and be defined as the appoint reminder time, if the current time arrives this appoint reminder time, the information that is near completion to described portable terminal dispatcher queue then, preferably, the information that is near completion of queuing can comprise that queuing arrives the estimated time.And change in the example at one, described queuing reminding information comprises the information that the requirement user adds their confirmation to reservation, for example, described the 3rd dispensing device 430 sends the information that requires the user that reservation is added their confirmation to the user when queuing is near completion, if the user does not add their confirmation to reservation, preferably, will from described queue queue, delete, perhaps the position of this user in described queue queue can be moved to the tail of the queue of formation with this user.

In a preference of present embodiment, described first dispensing device 43 comprises the 3rd treating apparatus, wherein, described the 3rd treating apparatus is used for described queuing reminding information stores or is sent in a particular storage device, wherein, described particular storage device can or show described queuing reminding information to described user's transmission based on described user's request.Preferably, described user's request is passed through based on a radio frequency card; The keyboard input; Short message; Any mode in WAP request or the HTTP request is sent.In a preference, described particular storage device comprises one dimension network city service point (referring to www.velo.com.cn), particularly, described the 3rd treating apparatus sends to described dimension network city service point with described queuing reminding information, the user uses a radio frequency card (for example tieing up the network card) and the induction point induction of dimension network city, that is to say, the user can send request to dimension network city service point based on a radio frequency card, tie up network city service point then and show described queuing request information by display screen based on this request, perhaps described queuing reminding information can be sent in the dimension network card, perhaps can also print described queuing request information.In another preference, described the 3rd treating apparatus is with in described queuing reminding information stores and the background service system, the user sends the HTTP request by the graphical interface of user of the described background service system of computer log to it, for example import described queuing identification information by keyboard, then described background service system sends described user's dispatcher queue information based on the information that the user imports by keyboard, for example sends in user's the mobile phone or computing machine.In another preference, described the 3rd treating apparatus sends to described queuing reminding information in the system of mobile service provider, the user sends request in the mode of short message or WAP site log-on to system of mobile service provider, and system of mobile service provider sends described queuing reminding information based on this request to user's mobile phone.

One at present embodiment changes in the example, described the 3rd receiving trap 410 can be changed to the 4th receiving trap, wherein, described the 4th receiving trap is used to receive a short message, comprises described queuing request information in the wherein said short message, particularly, described the 4th receiving trap receives the short message of user according to specified format code editor, extract content corresponding then from described short message, in a preference, the user can instruct by following short message to preengage and register:

Register date # expert numbering of YYPD# hospital name #

Wherein, " YYPD " is the order code of request appointment and queuing function, and " # " character is as the instruction separator.Further, preferably with the reference position of order code YYPD, move some characters backward according to " # " character then and locate and extract " hospital name ", " registering the date " and information such as " expert's numberings " respectively as the short message instruction.

In another variation example of present embodiment, described the 3rd dispensing device 430 can be changed to the 4th dispensing device, wherein, described the 4th dispensing device is used for sending described queuing reminding information by home control network communication protocol to described portable terminal, wherein, described the 4th dispensing device can wherein, preferably include the portable terminal that sends described queuing request information to sending described queuing reminding information with the corresponding one or more portable terminals of described queuing identification information in the above-mentioned portable terminal.Preferably, described home control network communication protocol comprises any agreement in GPRS communications protocol, Wi-Fi communications protocol, bluetooth communication agreement and the LTE communications protocol.

In another variation example of present embodiment, described the 7th receiving trap 44 can be omitted, and for example user's credit rating is higher, and therefore described the 7th receiving trap 44 can be omitted under the situation that the reservation that does not need the user higher to credit rating is confirmed.

In another variation example of present embodiment, described the 3rd receiving trap 410 can be changed to the 5th receiving trap, wherein, described the 5th receiving trap is used to receive a solicited message based on WAP, comprises described queuing request information in the wherein said solicited message.Particularly, can be by portable terminal WAP site log-on input described request information, can also be by sending described request information in the WAP mode to described background service system with the corresponding client of described background service system, described the 5th receiving trap receives described queuing request information.

In another variation example of present embodiment, described second receiving trap 41 can be changed to the 8th receiving trap, and wherein, described the 8th receiving trap is used to receive the queuing request information based on HTTP.Particularly, the user sends described queuing request information based on HTTP, described the 8th receiving trap receives described queuing request information, for example the user can sign in to one based on the website of HTTP and import described queuing request information, again for example, the client of user by described background service system sends the queuing request information based on HTTP.

In another variation example of present embodiment, described second receiving trap 41 can be changed to the 9th receiving trap, and wherein, described the 9th receiving trap is used to receive the queuing request information of manual input.Preferably, by receiving described queuing request information with corresponding described the 9th receiving trap of described background service system, for example, described the 9th receiving trap can comprise keyboard or touch-screen, the user is by importing described queuing request information by lower keyboard or touch-screen, described then the 9th receiving trap sends to described background service system with described queuing request information.Those skilled in the art can for example tie up network city service point in conjunction with described the 9th receiving trap of existing techniques in realizing.

In another variation example of present embodiment, described second receiving trap 41 can be changed to the tenth receiving trap, and wherein, described the tenth receiving trap is used to receive the queuing request information of phonetic entry.In a preference, described the tenth receiving trap comprises the artificial speech information desk, the user can make a phone call to an artificial speech information desk, this information desk replaces the user manually to import described queuing request information to described background service system according to user's call voice, for example, the user tells this Voice Desk its phone number, then with manual type this user's phone number is input to described background service system by this Voice Peripheral.

In another variation example of present embodiment, described second receiving trap 41 can be changed to first reading device, and wherein, described first reading device is used for reading papery ticket or electronic bill by a fetch equipment, wherein, comprise described queuing request information in the described information that is read.Preferably, described papery ticket comprises bar code, and for example two-dimension code can obtain the described queuing request information of described papery ticket carrying by a bar code reading device; In another preference, read the described queuing request information that is comprised in the magnetic card by a magnetic card read write line.Further, described papery ticket can be downloaded the back printing from network.

Fig. 8 illustrates according to a fifth embodiment of the invention, the structural representation of first device for displaying predetermined described in the control device shown in Figure 7.Particularly, in the present embodiment, described first device for displaying predetermined 42 comprises that first determines device 420, first generator 421, second determines device 422, first adding set 423 and first calculation element 424, wherein, described first determines that device 420 is used for determining the queue queue that the requestor corresponding with described queuing request information can participate in according to described queuing request information, described first generator 421 is used for described queue queue is offered described request person, described second determines that device 422 is used for determining the corresponding queue queue of described and described queuing request information according to described request person's feedback information, described first adding set 423 is used for and will adds to and the corresponding queue queue of described queuing request information with the corresponding queuing identification information of described queuing request information, and described first calculation element 424 is used for the time according to each the queuing identification information needs wait of the described queue queue of queuing speed calculation.

More specifically, described queuing request information can comprise one or more parameter values, and described first definite device 420 is searched the queue queue that property value satisfies described parameter value from all or part of described queue queue.For example in a preference, the property value of described queue queue can adopt the mode shown in the following table:

Wherein, the property value of each line display one queue queue in the above table, further preferably, described first determines that device 420 is according to searching in part queue queue with the corresponding portable terminal of described queuing request information, for example, being registered in Beijing if send the portable terminal of described queuing request information, is to search the queue queue that satisfies described queuing request information in the queue queue in " Beijing " at service location only then.

After described first definite device 420 is determined described queue queues, it triggers described first generator 421 described queue queue is offered described request person, preferably, described first generator 421 will determine that queue queue that device 420 finds sends to the portable terminal with described queuing request information response, for example sends to the portable terminal that sends described queuing request information by described first.Preferably, described first generator 421 comprises and the corresponding radio frequency induction device of described radio-frequency card, the user sends described queuing request information with the induction of described radio-frequency card and a radio frequency induction device and by this radio frequency induction device, then the display device that is comprised by this radio frequency induction device can be shown described queue queue wherein, those skilled in the art can realize described radio frequency induction device in conjunction with existing smart card management system based on communication module, for example described radio frequency induction device preferably includes intelligent card read/write device, processor and GPRS communication module do not repeat them here.And change in the example at one, described first generator 421 comprises printing equipment, it can print described queue queue and offer the user.

After described first generator 421 offers described request person with described queue queue, determine the corresponding queue queue of described and described queuing request information by described second definite device 422 according to described request person's feedback information, particularly, described second determines that device 422 receives described request person's feedback information, and determine the corresponding queue queue of described and described queuing request information according to described feedback information, preferably, described feedback information comprises the identification information of described queue queue, for example, the identification information of the one or more queue queues in the described queue queue that described request person will receive by mobile phone sends as feedback information, and then described second determines that device 422 will be defined as the corresponding queue queue of described and described queuing request information with the queue queue of the identification information indication of described queue queue.

Next described second determine device 422 trigger described first adding set 423 with the corresponding queuing identification information of described queuing request information add to the corresponding queue queue of described queuing request information in, particularly, described first adding set 423 can be inserted into described queuing identification information the tail of the queue of described queue queue, those skilled in the art can add the operation of described queuing identification information in conjunction with existing techniques in realizing to described queue queue, do not repeat them here, for example, described queue queue can adopt the data structure of formation, realizes adding to formation the process of element by described queuing identification information being inserted into tail of the queue (rear).Preferably, described control device 4 generates its corresponding described queuing identification information after receiving described queuing request information, preferably, the serial number that can generate with the number of described portable terminal or according to described queuing request information is as described queuing identification information.

Described then first adding set 423 triggers the time that described first calculation element 424 is waited for according to each queuing identification information needs in the described queue queue of queuing speed calculation.Particularly, the speed that described queuing identification information leaves described queue queue can be set, promptly in the unit interval, leave the number of the described queuing identification information of described queue queue, described then first calculation element 424 leaves the efficient of described queue queue with the number of the described queuing identification information of a queuing between the identification information divided by described queuing identification information, can obtain the time that this queuing identification information need be waited for.Those skilled in the art can realize calculating the process of the time that each queuing identification information need be waited in the described queue queue in conjunction with waiting line theory knowledge of the prior art, do not repeat them here.

In a preference of present embodiment, described first generator 421 comprises second generator 4210, wherein, described second generator 4210 is used for described queue queue is offered described request person, and provide the recommendation queue lists, preferably, described second generator 4210 determines to recommend formation from the queue queue that satisfies described queuing request information, for example the minimum queue queue of number/time that queuing needs to wait for can be defined as described recommendation formation, again for example, can be with minimum with the pre-capita consumption price, popularity corresponding queue queue of businessman the highest or coupon offers amplitude maximum is defined as described recommendation formation, further, described second generator 4210 can be shown to the user separately with the form of form with described recommendation queue lists, also can will belong to the queue queue of described recommendation queue lists with highlighted demonstration in described queue queue.

One at present embodiment changes in the example, and described first determines that device 420, first generator 421 and second definite device 422 can be omitted.Particularly, in this variation example, described first adding set 423 can be determined corresponding queue queue according to described queuing request information, and wherein, described queue queue preferably can adopt the mode of following form:

Wherein, " queue queue's numbering " in the above table is used to indicate queue queue, and " reservation object ", " subscription time ", " number " and " remarks " are the attribute of described queue queue.In a preference, described queuing request information comprises described queue queue numbering, and then described first adding set 423 can be determined corresponding described queue queue according to described queue queue numbering; In another preference, described queuing request information can comprise one or more attribute informations of described queue queue, like this, described first adding set 423 can be determined corresponding described queue queue according to the above-mentioned attribute information that obtains from described queuing request information; Further, described first adding set 423 adds described queuing identification information in the determined described queue queue to.

In another variation example of present embodiment, described first calculation element 424 can be omitted.Particularly, in this variation example, when not needing to know the time of above-mentioned needs wait as if the user, described first calculation element 424 can be omitted.

Fig. 9 illustrates according to a sixth embodiment of the invention, the structural representation of first device for displaying predetermined described in the control device shown in Figure 7.Particularly, in the present embodiment, described first device for displaying predetermined 42 ' comprise first adding set 423, first calculation element 424, first judgment means 425, second judgment means 426, second dispensing device 427, the 6th receiving trap 428 and first treating apparatus 429, wherein, described first adding set 423 is used for and will adds to and the corresponding queue queue of described queuing request information with the corresponding queuing identification information of described queuing request information, described first calculation element 424 is used for the time according to each the queuing identification information needs wait of the described queue queue of queuing speed calculation, described first judgment means 425 is used for judging whether each queuing identification information appears at two queue queues, described second judgment means 426 is used for when described queuing identification information appears at two queue queues, judge whether the time that described queuing identification information is waited for conflict in these two queue queues, described second dispensing device 427 is used for when described queuing identification information during at the time conflict that described two queue queues wait for, to sending the information of conflicting of lining up with described queuing identification information corresponding mobile terminal, described the 6th receiving trap 428 is used to receive from the feedback information that sends with described queuing identification information corresponding mobile terminal, the described feedback information information of conflicting with described queuing adapts, and described first treating apparatus 429 is used for according to described feedback information the conflict of ranking to be handled.

More specifically, described first adding set 423 with the corresponding queuing identification information of described queuing request information add to the corresponding queue queue of described queuing request information in, it triggers the time that described first calculation element 424 is waited for according to each queuing identification information needs in the described queue queue of queuing speed calculation then, those skilled in the art can realize described first adding set 423 and described first calculation element 424 with reference to above-mentioned embodiment shown in Figure 8, do not repeat them here.

Further, described first calculation element 424 triggers described first judgment means 425 and judges whether each queuing identification information appears in two queue queues, in a preference, described first judgment means 425 searches whether there is identical described queuing identification information at a queuing identification information in all or part of described queue queue; In another preference, set up the tables of data of described queuing identification information, described then first judgment means 425 compares the queuing of one in this tables of data identification information as other queuing identification information in specified value and this table, if find equal value, judge that then this queuing identification information appears in two queue queues.Such search procedure can be realized in those skilled in the art's binding data library lookup statement, do not repeat them here.

If the judged result of described first judgment means 425 is sure, be that described queuing identification information appears in two queue queues, then whether it triggers described second judgment means 426 judges that described queuing identification information is waited in these two queue queues time and conflicts, particularly, described second judgment means 426 is obtained the time of the needs wait of identical a plurality of described queuing identification information, judge whether these times that need wait for are close, more specifically, in a preference, one threshold value can be set, described second judgment means 426 can compare these times that need wait for, if time of differing is less than this threshold value, then judgement time conflict; Otherwise then judgement time does not conflict.

If the judged result of described second judgment means 426 is certainly, it is the time conflict that described queuing identification information is waited in these two queue queues, then it triggers described second dispensing device 427 to sending the information of conflicting of lining up with described queuing identification information corresponding mobile terminal, preferably, described queuing conflict information comprises the identification information of the described queue queue that clashes, and for example described second dispensing device 427 sends the short message of content for " you clash in time in the reservation of KFC and McDonald " to described and described queuing identification information corresponding mobile terminal; Further, those skilled in the art understand, when two reservations clash, whether the suggestion that described second dispensing device 427 can be seeked the opinion of the user selects to keep one of them reservation, therefore preferably, described queuing conflict information comprises that being used to indicate the user that conflict is preengage carries out feedack.

After described second dispensing device 427 sends queuing conflict information, receive from the feedback information that sends with described queuing identification information corresponding mobile terminal by described the 6th receiving trap 428, wherein, the described feedback information information of conflicting with described queuing adapts, preferably, described feedback information is used to indicate the object that keeps reservation, and for example if described feedback information is that content comprises the short message of " KFC ", then indication keeps the reservation to KFC.Described first treating apparatus 429 of described then the 6th receiving trap 428 triggerings is ranked to conflict according to described feedback information and is handled, preferably, described first treating apparatus 429 comprises first delete device 4290, wherein, described first delete device 4290 is used for described queuing identification information is deleted from a queue queue, particularly, described first delete device 4290 is deleted described queuing identification information according to described feedback information from a queue queue, for example, described first delete device 4290 determines that according to described feedback information the user wishes the reservation object that keeps, then with queue queue that it conflicts in described queuing identification information deletion.

One at present embodiment changes in the example, described first delete device 4290 can be changed to second treating apparatus, wherein, described second treating apparatus is used for the order of described queuing identification information a queue queue moved backward, particularly, described second treating apparatus moves the order of described queuing identification information in a queue queue backward according to described feedback information, for example, described second treating apparatus determines that according to described feedback information the user wishes the reservation object of delaying, and then the order of described queuing identification information in corresponding queue queue is moved backward.Those skilled in the art can realize moving backward of element in the formation in conjunction with insertion, the deletion action of queue element (QE), do not repeat them here.And change in the example at one, if described second treating apparatus does not receive described feedback information, then described second treating apparatus can move described queuing identification information order in arbitrary queue queue in afoul queue queue backward.

One at present embodiment changes in the example, described the 6th receiving trap 428 and described first treating apparatus 429 can be omitted, for example, if the judged result of described step S426 is sure, then can send described queuing reminding information to described portable terminal, clash, select voluntarily how to handle by the user with prompting user queuing by described second dispensing device 427, and described control device is not handled the queuing conflict, and this moment, above-mentioned these steps can be omitted.And in another variation example of present embodiment, described first judgment means 425, second judgment means 426, second dispensing device 427, the 6th receiving trap 428 and first treating apparatus 429 can be omitted, for example needs are not when the user provides the queuing conflicting information according to actual conditions, and above-mentioned these steps can be omitted.

Figure 10 to Figure 12 shows according to another embodiment of the present invention, based on the principle schematic of the queuing reminding control system of portable terminal.Particularly, in a preference, described system recommends queue queue by user interface to the user, the user sends described queuing request information by operation interface then, for example Figure 10 and Figure 11 show the interface of recommending queue queue to the user, the user can select recommendation rules and specific queue queue by described interface, wherein, described interface comprises " coupon discount maximum ", " popularity is the highest " and " historical queuing number of times is maximum " three label cards, described interface shows corresponding one or more queue queue according to the label card that the user clicked.For example in the interface shown in described Figure 10, the user recommends queue queue by clicking the indication of " coupon discount maximum " label card according to the rule of coupon discount maximum, wherein, the user has selected the A1 of restaurant, the A2 of restaurant and the A5 of restaurant, further clicks the confirming button of bottom, interface and can submit user's feedback information to.Again for example in the interface shown in described Figure 11, the user recommends queue queue by clicking the indication of " popularity is the highest " label card according to the highest rule of popularity, wherein, the user has selected B2 of restaurant and the B3 of restaurant, further clicks the confirming button of bottom, interface and can submit user's feedback information to.

Further, after the user clicked " determining " button, described system will add in one or more described queue queues with this user identification information of lining up accordingly according to described queuing request information, and queuing was conflicted handle.In a preference, in conjunction with Figure 12, suppose that the user sends the queue queue that described queuing request information request adds two restaurants respectively, then described system is in the moment 1, constantly 2 respectively with this user's identification information, this user's title " Xiao Ming " for example, add in queue queue 1 and the queue queue 2, the time that needs to wait in above-mentioned two queue queues by this user relatively finds that between the two gap was less than 60 minutes that set, then point out its queuing time in queue queue 1 and queue queue 2 of user to clash, suppose that this user selects to leave queue queue 2, then described system will delete from queue queue 2 with this user identification information of lining up accordingly at moment T3, for example when moment T3, the queuing sequence number of " Xiao Ming " is substituted by thereafter " little literary composition ".Further, at moment T4, the number that this user needs to wait in queue queue 1 is changed to 16 people by 24 people, and the time that must wait for was changed to 80 minutes by 120 minutes; At moment T5, the number that this user needs to wait in queue queue 1 is changed to 4 people by 16 people, the time that needs to wait for was changed to 20 minutes by 80 minutes, at this moment, time that this user need wait for is judged less than 30 minutes that set by described system, then sends to this user's portable terminal and reminds the user to the on-the-spot information of waiting for of queuing.

More than specific embodiments of the invention are described.It will be appreciated that the present invention is not limited to above-mentioned specific implementations, those skilled in the art can make various distortion or modification within the scope of the claims, and this does not influence flesh and blood of the present invention.

Claims

1. a queuing reminding control method is characterized in that, comprises the steps:

A. receive queuing request information from the user;

B. carry out reservation processing according to described queuing request information;

C. to described user's dispatcher queue information.

2. control method according to claim 1 is characterized in that described step a comprises the steps:

A1. receive queuing request information from portable terminal.

3. control method according to claim 2 is characterized in that described step a1 comprises the steps:

A11. by the queuing request information of a radio-frequency (RF) Receiving Device reception from a radio frequency card.

4. control method according to claim 2 is characterized in that described step a1 comprises the steps:

A11 '. receive a short message, comprise described queuing request information in the wherein said short message.

5. control method according to claim 2 is characterized in that described step a1 comprises the steps:

A11 ". receive a solicited message, comprise described queuing request information in the wherein said solicited message based on WAP.

6. control method according to claim 1 is characterized in that, any during described step a comprises the steps:

-reception is based on the queuing request information of HTTP;

The queuing request information of the manual input of-reception;

The queuing request information of-reception phonetic entry; Perhaps

-read papery ticket or electronic bill by a fetch equipment, wherein, comprise described queuing request information in the described information that is read.

7. according to each described control method in the claim 1 to 6, it is characterized in that described step b comprises the steps:

B1. with the corresponding queuing identification information of described queuing request information add to the corresponding queue queue of described queuing request information in.

8. control method according to claim 7 is characterized in that described step b also comprises the steps:

B2. time of waiting for according to each queuing identification information needs in the queuing speed calculation described queue queue.

9. according to claim 7 or 8 described control methods, it is characterized in that, also comprise the steps:

-judge whether each queuing identification information appears in two queue queues;

The described queuing identification information of-Ruo appears in two queue queues, judges then whether the time that described queuing identification information is waited in these two queue queues conflict;

The time conflict that the described queuing identification information of-Ruo is waited in described two queue queues is then to sending the information of conflicting of lining up with described queuing identification information corresponding mobile terminal.

10. control method according to claim 9 is characterized in that, also comprises the steps:

-receiving the feedback information that sends from the terminal corresponding with described queuing identification information, the described feedback information information of conflicting with described queuing adapts;

-conflict of ranking is handled according to described feedback information.

11. control method according to claim 10 is characterized in that, described terminal is a portable terminal.

12., it is characterized in that any during the step that the described conflict of ranking is handled comprises the steps according to claim 10 or 11 described control methods:

-described queuing identification information is deleted from a queue queue; Perhaps

-order of described queuing identification information in a queue queue moved backward.

13. according to each described control method in the claim 7 to 12, it is characterized in that, before described step b1, also comprise the steps:

-determine the queue queue that the requestor corresponding with described queuing request information can participate in according to described queuing request information;

-described queue queue is offered described request person;

-determine the corresponding queue queue of described and described queuing request information according to described request person's feedback information.

14. control method according to claim 13 is characterized in that, the described step that described queue queue is offered described request person comprises the steps:

-described queue queue is offered described request person, and the recommendation queue lists is provided.

15., it is characterized in that described step c comprises the steps: according to each described control method in the claim 1 to 14

C1. send described queuing reminding information at special time to described user.

16. control method according to claim 15 is characterized in that, described special time comprises when finishing described reservation processing.

17. control method according to claim 16 is characterized in that, described queuing reminding information comprises following information:

-queuer's queuing numbering;

The number of waiting for before-the queuer;

-about stand-by period that needs.

18. control method according to claim 15 is characterized in that, described special time comprises when queuing arrival estimated time and current time differ first threshold.

19. control method according to claim 18 is characterized in that, described queuing reminding information comprises any in the following information at least:

The information that-queuing is near completion;

-the information that requires the user that reservation is added their confirmation.

20. control method according to claim 15 is characterized in that, described special time comprises any in the following time:

The time cycle that-queuer sets;

The time cycle of-default.

21., it is characterized in that the step that sends described queuing reminding information to described user among the described step c comprises the steps: according to each described control method in the claim 1 to 20

-send described queuing reminding information by home control network communication protocol to described portable terminal.

22. control method according to claim 21 is characterized in that, described home control network communication protocol comprises any in the following agreement:

-GPRS communications protocol;

-Wi-Fi communications protocol;

-bluetooth communication agreement; And

-LTE communications protocol.

23. according to claim 21 or 22 described control methods, it is characterized in that, described terminal that is used for the dispatcher queue solicited message and the described terminal that is used to receive queuing reminding information are portable terminal, and both are different terminals, have one-to-one relationship between the two.

24., it is characterized in that the step that sends described queuing reminding information to described user among the described step c comprises the steps: according to each described control method in the claim 1 to 20

-with described queuing reminding information stores or be sent in the particular storage device, wherein, described particular storage device can send or show described queuing reminding information based on described user's request to described user.

25. control method according to claim 24 is characterized in that, described user's request is sent by following any mode:

-based on a radio frequency card;

The input of-keyboard;

-one short message;

-one WAP request;

-one HTTP request.

26. according to each described control method in the claim 7 to 23, it is characterized in that, also comprise the steps: after the described step c

D. receive from the queuing confirmation of described user's corresponding mobile terminal;

Wherein, if in the unit interval, do not receive described queuing confirmation, then will from described queue queue, delete with the corresponding queuing identification information of described queuing request information.

27. a queuing reminding control device is characterized in that, comprises as lower device:

First receiving device, it is used to receive user's queuing request information;

First device for displaying predetermined, it is used for carrying out reservation processing according to described queuing request information;

First dispensing device, it is used for to described user's dispatcher queue information.

28. control device according to claim 27 is characterized in that, described first receiving device comprises as lower device:

Second receiving trap, it is used to receive the queuing request information from described portable terminal.

29., it is characterized in that described second receiving trap comprises as lower device according to the described control device of described claim 28:

The 3rd receiving trap, it is used for by the queuing request information of a radio-frequency (RF) Receiving Device reception from a radio frequency card.

30. control device according to claim 28 is characterized in that, described second receiving trap comprises as lower device:

The 4th receiving trap, it is used to receive a short message, comprises described queuing request information in the wherein said short message.

31. control device according to claim 28 is characterized in that, described second receiving trap comprises as lower device:

The 5th receiving trap, it is used to receive a solicited message based on WAP, comprises described queuing request information in the wherein said solicited message.

32. control device according to claim 27 is characterized in that, described first receiving device comprises as in the lower device any:

-Di eight receiving traps, it is used to receive the queuing request information based on HTTP;

-Di nine receiving traps, it is used to receive the queuing request information of manual input;

-Di ten receiving traps, it is used to receive the queuing request information of phonetic entry; Perhaps

-the first reading device, it is used for reading papery ticket or electronic bill by a fetch equipment, wherein, comprises described queuing request information in the described information that is read.

33., it is characterized in that described first device for displaying predetermined comprises as lower device according to each described control device in the claim 27 to 32:

First adding set, it is used for and will adds to and the corresponding queue queue of described queuing request information with the corresponding queuing identification information of described queuing request information.

34. control device according to claim 33 is characterized in that, described first device for displaying predetermined also comprises as lower device:

First calculation element, it is used for the time according to each the queuing identification information needs wait of the described queue queue of queuing speed calculation.

35. according to claim 33 or 34 described control device, it is characterized in that, also comprise as lower device:

First judgment means, it is used for judging whether each queuing identification information appears at two queue queues;

Second judgment means, it is used for when described queuing identification information appears at two queue queues, judges whether the time that described queuing identification information is waited in these two queue queues conflict;

Second dispensing device, it is used for when described queuing identification information during at the time conflict that described two queue queues wait for, to sending the queuing information of conflicting with described queuing identification information corresponding mobile terminal.

36. control device according to claim 35 is characterized in that, also comprises as lower device:

The 6th receiving trap, it is used to receive the feedback information that sends from the terminal corresponding with described queuing identification information, and the described feedback information information of conflicting with described queuing adapts;

First treating apparatus, it is used for according to described feedback information the conflict of ranking and handles.

37. control device according to claim 36 is characterized in that, described terminal is a portable terminal.

38., it is characterized in that the device that the described conflict of ranking is handled comprises as in the lower device any according to claim 36 or 37 described control device:

First delete device, it is used for described queuing identification information is deleted from a queue queue; Perhaps

Second treating apparatus, it is used for the order of described queuing identification information a queue queue moved backward.

39. according to each described control device in the claim 33 to 38, it is characterized in that, also comprise as lower device:

First determines device, and it is used for determining the queue queue that the requestor corresponding with described queuing request information can participate in according to described queuing request information;

First generator, it is used for described queue queue is offered described request person;

Second determines device, and it is used for determining the corresponding queue queue of described and described queuing request information according to described request person's feedback information.

40., it is characterized in that the described device that described queue queue is offered described request person comprises as lower device according to the described control device of claim 39:

Second generator, it is used for described queue queue is offered described request person, and the recommendation queue lists is provided.

41., it is characterized in that described first dispensing device comprises as lower device according to each described control device in the claim 27 to 40:

The 3rd dispensing device, it is used for sending described queuing reminding information at special time to described user.

42., it is characterized in that described special time comprises when finishing described reservation processing according to the described control device of claim 41.

43., it is characterized in that described queuing reminding information comprises following information according to the described control device of claim 42:

-queuer's queuing numbering;

The number of waiting for before-the queuer;

-about stand-by period that needs.

44., it is characterized in that described special time comprises when queuing arrival estimated time and current time differ first threshold according to the described control device of claim 41.

45., it is characterized in that described queuing reminding information comprises any in the following information at least according to the described control device of claim 44:

The information that-queuing is near completion;

46., it is characterized in that described special time comprises any in the following time according to the described control device of claim 41:

The time cycle that-queuer sets;

The time cycle of-default.

47., it is characterized in that the device that sends described queuing reminding information to described user in described first dispensing device comprises as lower device according to each described control device in the claim 1 to 46:

The 4th dispensing device, it is used for sending described queuing reminding information by home control network communication protocol to described portable terminal.

48., it is characterized in that described home control network communication protocol comprises any in the following agreement according to the described control device of claim 47:

-GPRS communications protocol;

-Wi-Fi communications protocol;

-bluetooth communication agreement; And

-LTE communications protocol.

49. according to claim 47 or 48 described control device, it is characterized in that, described terminal that is used for the dispatcher queue solicited message and the described terminal that is used to receive queuing reminding information are portable terminal, and both are different terminals, have one-to-one relationship between the two.

50., it is characterized in that the device that is used for sending to described user described queuing reminding information in described first dispensing device comprises as lower device according to each described control method in the claim 27 to 46:

-Di three treating apparatus, it is used for described queuing reminding information stores or is sent in a particular storage device, and wherein, described particular storage device can or show described queuing reminding information to described user's transmission based on described user's request.

51., it is characterized in that described user's request is sent by following any mode according to the described control device of claim 50:

-based on a radio frequency card;

The input of-keyboard;

-one short message;

-one WAP request;

-one HTTP request.

52. according to each described control device in the claim 33 to 49, it is characterized in that, also comprise as lower device:

The 6th receiving trap, its be used to receive from the queuing confirmation of described user's corresponding mobile terminal;