CN101957952A - Self-service check-in management system and method for hotels - Google Patents

Self-service check-in management system and method for hotels Download PDF

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Publication number
CN101957952A
CN101957952A CN2010105037540A CN201010503754A CN101957952A CN 101957952 A CN101957952 A CN 101957952A CN 2010105037540 A CN2010105037540 A CN 2010105037540A CN 201010503754 A CN201010503754 A CN 201010503754A CN 101957952 A CN101957952 A CN 101957952A
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self
information
card
guest
service
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刘艳伟
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WUXI DIESHANG HOTEL MANAGEMENT CO Ltd
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WUXI DIESHANG HOTEL MANAGEMENT CO Ltd
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Priority to CN2010105037540A priority Critical patent/CN101957952A/en
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Abstract

The invention relates to a self-service check-in management system and method for hotels, which can simplify the check-in procedure, shortens the investment recovery period of the hotels, reduces the operating risk, reduces service staff of a main station, and reduces the operating cost of the hotels. In the process that the system imports the application, the identity authentication of a guest, settlement of articles consumed by the guest and check-out are relatively processed, and the measures basically meet the requirements of the public security sector for hotel management.

Description

Hotel self-service check in management system and method
Technical field
The present invention relates to a kind of hotel occupancy management system and method.
Background technology
Present domestic hotel industry is being handled the guest when moving in formality, also rest on the manual work stage, promptly pass through the wine guard system in each hotel, relevant informations such as the manual typing guest by the foregrounding personnel, account, that finishes the guest moves in handling of formality, this kind mode, both time-consuming, effort, damaged guest's the impression of moving in again, can't make the guest when hotel occupancy, experience the sensation of a home (away) from home all the time.
Progress along with science and technology, especially the high speed development of infotech, industry-by-industry has all been released self-service business handling equipment, self-service automatic teller machine as banking industry, the self-service equipment or the like of boarding on airport, but hotel self-service on the complete meaning system (ACS) that checks in does not also appear in the present domestic hotel industry, even the hotel that has declares to provide self-service service of moving in, also be simple room selection function, do not realize the self-service function of moving on the complete meaning.
Summary of the invention
In order to be customer service better, satisfy the needs of guest according to oneself, independently determine the consumer psychology of thing, so this self-service system that checks in of research and development.With need handle loaded down with trivial details formality process before traditional hotel occupancy and compare, the self-service system that moves in has simplified the flow process of moving in greatly, make the self-service associative operation of finishing in hotel's consumption of guest, so not only reduced the time that the guest waits for, bring the impression of more convenient service to the guest, but also reduced the handling cost in hotel to a great extent.(looking into new three will comprise wherein)
The objective of the invention is to be achieved through the following technical solutions.
Hotel self-service check in management system and method, adopt following step:
1) member verifies the membership by the self-service equipment identities card card reader of checking in, and confirms corresponding member's card number;
Use the self-service system that checks in, require the guest must become the corporate member earlier, typing guest's relevant information (member's ID (identity number) card No. is a required item) in the corporate member system.The self-service system of checking in can find corresponding Member Information according to the identification card number that the I.D. card reader reads, and obtains corresponding member card card number;
2) the self-service opening of device picture pick-up device of checking in obtains member's realtime graphic, passes to the foreground, branch with member's ID (identity number) card information by network;
The self-service equipment of checking in is after obtaining member's card number of guest's correspondence, automatically open camera head, and the instant picture of guest that biography is adopted comprised that member's ID (identity number) card information together passes to (comprising ID (identity number) card No., head portrait, address, the term of validity, licence issuing authority etc.) the wine guard system on foreground, and the tinkle of bells prompting foreground staff confirms operation.
3) employee of hotel, the foreground ID (identity number) card information of automatically checking the member under the prompting in system is compared instant picture and is confirmed whether membership's card is consistent with the he or she, reaches affirmation member's the number of moving in;
The foreground personnel open and confirm to confirm whether the personal identification card document of guest and its use is same people behind the page, and move in guest's number according to the personnel amount input in the instant picture, carry out " confirming OK " operation behind the validation of information, the result is passed to the self-service equipment of checking in by network.If the foreground personnel think that the ID (identity number) card information of moving in guest and its use is not inconsistent, then carry out " confirming NG " operation, guest's identity information authentication failed is then pointed out by the self-service system that checks in, and returns initial page; This step and step 3), 4), 5) carry out synchronously, can not influence the guest at the associative operation of moving in before confirming;
4) the self-service system that checks in obtains member's reservation and check-in information by member's card number of member, and the relevant information of member's stored value accounts;
The self-service system that checks in inquires the reservation of member's card number correspondence and is living information by foreground system;
If the member is living then can not handle once more in the self-service system that checks in and move in, the self-service system prompt relevant information and returning to the homepage of checking in;
If the member is not living but subscription information is arranged, the house type of selecting when then subscribing according to the member is listed corresponding room and is selected for the member, and enters step 5);
If the member is not living, do not having subscription information, then list the room type in hotel and select, and enter step 5) for the guest;
5) member goes into to step on system and selects house type, room, moves in type by self-service;
After selecting hotel's house type, the house type that system is then selected according to member's previous step is listed corresponding room and is selected for the member if the member fails to have found subscription information in step 4);
If the member finds subscription information in step 4) after, the member then directly carries out the room according to the house type of subscribing and selects.The member selects the mode of moving in again after selecting the room, the self-service system of checking in can provide " time rent a house ", " day rent a house " two kinds to move in mode, and time rents a house hour to be unit, and renting a house with the sky day is that unit is selected for the member;
The member enters the 6th after selecting house type (having when reservation not carry out), room, moving in type and affirmation) step;
6) foreground personnel's membership and number checking result checks in the self-service system of checking in;
After the process step 3), if member's identity information by the personnel of hotel, foreground affirmation, is then pointed out relevant information to give the guest and returned the self-service system home page of checking in;
After the process step 3), if member's identity information is confirmed that by the personnel of hotel on foreground the number of moving in that the then self-service system that checks in confirms by instant picture according to the foreground personnel automatically comes the requirement member number of moving in to confirm;
If the number of moving in that the foreground is confirmed is 1 people, then directly enter step 7);
If the number of moving in that the foreground is confirmed is more than 1 people, the self-service system requirements guest that checks in is successively placed on other I.D.s of living personnel together on the I.D. card reader and reads, the self-service equipment of checking in will read moves in people's personal identification card document, pass to the wine guard system of reception counter of hotel by network, the foregrounding personnel carry out guest's identity validation according to guest's ID (identity number) card information and instant picture comparison;
If the foreground personnel confirm unsuccessful or have an identity information of moving in the guest to confirm to get nowhere, the then self-service system prompt guest that checks in moves in people's identity and confirms unsuccessful relevant information and retrieval system initial page;
If the foreground personnel confirm successes, enter step 7);
7) check-in for the member is self-service, comprise deduction member Stored Value, increase move in record the wine guard system, for the member system door lock etc.
The self-service system that checks in comprises deduction member Stored Value automatically for the member check-ins, and increases and moves in record, increase the consumption record, and the prompting member shows member card;
The self-service system that checks in reads the member card that the member shows by the member card reader, obtain membership information, and the Member Information that obtains with step 1) contrast, if the Member Information difference of obtaining for twice, then point out the member in the self-service equipment of checking in, can only use member's member card and I.D., and get back to system's initial page; If the Member Information that obtains for twice is identical, then the member card to the member passes through wine piping controlling door lock card;
The member can the selective printing check-in information, and directly moves in according to the room number of selecting.
8) after the member moved in, the identity information that the foreground personnel can write down the member according to member's ID (identity number) card information was submitted to public security department by public security system;
The reception counter of hotel personnel are submitted to public security bureau with member's relevant information by public security system and put on record after the member moves in.
9) member's checkout of checking out
The member through step 7) and move in the back if finish move in can be directly on the self-service system that checks in self-help operation, the self-service system that checks in finishes the clearing of rent automatically, member's consumption remaining sum deposits the removing of member's stored value accounts, member's integral Calculation and increase, member card door lock information and the functions such as document printing of branch wine guard system in.
This patent advantage:
1), formality is moved in simplification.Can reduce guest's many formalities the during registration of total the Taiwan Affairs Office reason hotel occupancy in the hotel.The guest only need hold I.D., VIP member card, to the self-service touch-screen of the member of hotel place, according to the attention program operation of touch-screen, can self-service finishing select room, fabrication, departure, and inquiry Stored Value, Stored Value are withholdd, thereby realize moving in fast.
2), improve hotel's competitive edge, increase business income.Because native system is easy to operate, it is unique to experience, and can help hotel's attraction and develop a large amount of members, plays the effect of expansion and stable traveller, thereby improves hotel's competitive power, manages to the hotel and brings abundant income.
3), shorten hotel's investment payback time, the reduction business risk.The guest uses the prerequisite of the self-service system that checks in (ACS) to be, becomes the member of hotel, and increases the part Stored Value in stored value systems, can help the hotel to regain extensive fund in advance like this, thereby shortens hotel's investment payback time, reduces business risk.
4), reduce total platform attendant, reduction hotel's operating cost.Because the member of hotel all can open the room by the self-service system that checks in (ACS), has reduced the workload of total platform greatly; Reducing of total platform workload can make the hotel reduce the foreground attendant, thereby reduces operating cost.
5), system imports in the application process, to guest's authentication, visitor with article consumption clearing, check out and all carried out related setting, the requirement to the hotel of public security system, internal control system is satisfied in these measures substantially.
Description of drawings
With embodiment the present invention is described in further detail with reference to the accompanying drawings below.
Fig. 1 is the check in workflow diagram of management system of hotel self-service.
Embodiment (increasing other possible embodiments)
As shown in Figure 1, hotel self-service check in management system and method, adopt following step:
1) member verifies the membership by the self-service equipment identities card card reader of checking in, and confirms corresponding member's card number;
Use the self-service system that checks in, require the guest must become the corporate member earlier, typing guest's relevant information (member's ID (identity number) card No. is a required item) in the corporate member system.The self-service system of checking in can find corresponding Member Information according to the identification card number that the I.D. card reader reads, and obtains corresponding member card card number;
2) the self-service opening of device picture pick-up device of checking in obtains member's realtime graphic, passes to the foreground, branch with member's ID (identity number) card information by network;
The self-service equipment of checking in is after obtaining member's card number of guest's correspondence, automatically open camera head, and the instant picture of guest that biography is adopted comprised that member's ID (identity number) card information together passes to (comprising ID (identity number) card No., head portrait, address, the term of validity, licence issuing authority etc.) the wine guard system on foreground, and the tinkle of bells prompting foreground staff confirms operation.
3) employee of hotel, the foreground ID (identity number) card information of automatically checking the member under the prompting in system is compared instant picture and is confirmed whether membership's card is consistent with the he or she, reaches affirmation member's the number of moving in;
The foreground personnel open and confirm to confirm whether the personal identification card document of guest and its use is same people behind the page, and move in guest's number according to the personnel amount input in the instant picture, carry out " confirming OK " operation behind the validation of information, the result is passed to the self-service equipment of checking in by network.If the foreground personnel think that the ID (identity number) card information of moving in guest and its use is not inconsistent, then carry out " confirming NG " operation, guest's identity information authentication failed is then pointed out by the self-service system that checks in, and returns initial page; This step and step 3), 4), 5) carry out synchronously, can not influence the guest at the associative operation of moving in before confirming;
4) the self-service system that checks in obtains member's reservation and check-in information by member's card number of member, and the relevant information of member's account of stored value;
The self-service system that checks in inquires the reservation of member's card number correspondence and is living information by foreground system;
If the member is living then can not handle once more in the self-service system that checks in and move in, the self-service system prompt relevant information and returning to the homepage of checking in;
If the member is not living but subscription information is arranged, the house type of selecting when then subscribing according to the member is listed corresponding room and is selected for the member, and enters step 5);
If the member is not living, do not having subscription information, then list the room type in hotel and select, and enter step 5) for the guest;
5) member goes into to step on system and selects house type, room, moves in type by self-service;
After selecting hotel's house type, the house type that system is then selected according to member's previous step is listed corresponding room and is selected for the member if the member fails to have found subscription information in step 4);
If the member finds subscription information in step 4) after, the member then directly carries out the room according to the house type of subscribing and selects.The member selects the mode of moving in again after selecting the room, the self-service system of checking in can provide " time rent a house ", " day rent a house " two kinds to move in mode, and time rents a house hour to be unit, and renting a house with the sky day is that unit is selected for the member;
The member enters the 6th after selecting house type (having when reservation not carry out), room, moving in type and affirmation) step;
6) foreground personnel's membership and number checking result checks in the self-service system of checking in;
After the process step 3), if member's identity information by the personnel of hotel, foreground affirmation, is then pointed out relevant information to give the guest and returned the self-service system home page of checking in;
After the process step 3), if member's identity information is confirmed that by the personnel of hotel on foreground the number of moving in that the then self-service system that checks in confirms by instant picture according to the foreground personnel automatically comes the requirement member number of moving in to confirm;
If the number of moving in that the foreground is confirmed is 1 people, then directly enter step 7);
If the number of moving in that the foreground is confirmed is more than 1 people, the self-service system requirements guest that checks in is successively placed on other I.D.s of living personnel together on the I.D. card reader and reads, the self-service equipment of checking in will read moves in people's personal identification card document, pass to the wine guard system of reception counter of hotel by network, the foregrounding personnel carry out guest's identity validation according to guest's ID (identity number) card information and instant picture comparison;
If the foreground people confirms unsuccessful or have an identity information of moving in the guest to confirm to get nowhere, the then self-service system prompt guest that checks in moves in people's identity and confirms unsuccessful relevant information and retrieval system initial page;
If the foreground personnel confirm successes, enter step 7);
7) check-in for the member is self-service, comprise deduction member Stored Value, increase move in record the wine guard system, for the member system door lock etc.;
The self-service system that checks in comprises deduction member Stored Value automatically for the member check-ins, and increases and moves in record, increase the consumption record, and the prompting member shows member card;
The self-service system that checks in reads the member card that the member shows by the member card reader, obtain membership information, and the Member Information that obtains with step 1) contrast, if the Member Information difference of obtaining for twice, then point out the member in the self-service equipment of checking in, can only use member's member card and I.D., and get back to system's initial page; If the Member Information that obtains for twice is identical, then the member card to the member passes through wine piping controlling door lock card;
The member can the selective printing check-in information, and directly moves in according to the room number of selecting.
8) after the member moved in, the identity information that the foreground personnel can write down the member according to member's ID (identity number) card information was submitted to public security department by public security system;
The reception counter of hotel personnel are submitted to public security bureau with member's relevant information by public security system and put on record after the member moves in.
9) member's checkout of checking out
The member through step 7) and move in the back if finish move in can be directly on the self-service system that checks in self-help operation, the self-service system that checks in finishes the clearing of rent automatically, member's consumption remaining sum deposits the removing of member's stored value accounts, member's integral Calculation and increase, member card door lock information and the functions such as document printing of branch wine guard system in.
This patent advantage:
1), formality is moved in simplification. Can reduce the many formality of guest when hotel's head station is handled the hotel occupancy registration. The guest only need hold identity card, VIP member card, to the self-service touch-screen of the member of hotel place, according to the attention program operation of touch-screen, can self-service finishing select room, fabrication, departure, and inquiry Stored Value, Stored Value are withholdd, thereby realize moving in fast.
2), improve hotel's competitive advantage, increase business income. Because native system is easy to operate, it is unique to experience, and can help hotel's attraction and develop a large amount of members, plays the effect of expansion and stable traveller, thereby improves hotel's competitiveness, brings abundant income to hotel administration.
3), shorten hotel's investment payback time, the reduction business risk. The guest uses the prerequisite of the self-service system that checks in (ACS) to be, becomes the member of hotel, and increases the part Stored Value in stored value systems, can help like this hotel to regain in advance extensive fund, thereby shortens hotel's investment payback time, reduces business risk.
4), reduce head station attendant, reduction hotel administration cost. Because the member of hotel all can open the room by the self-service system that checks in (ACS), has greatly reduced the workload of head station; Reducing of head station workload can make the hotel reduce the foreground attendant, thereby reduces operating cost.
5), in the system introducing application process, to guest's authentication, visitor with article consumption clearing, check out and all carried out related setting, these measures are satisfied public security system, internal control system substantially to the requirement in hotel.

Claims (4)

1. check in management system and method for hotel self-service, adopt following step:
1) member verifies the membership by the self-service equipment identities card card reader of checking in, and confirms corresponding member's card number;
The self-service management system of checking in can find corresponding Member Information according to the identification card number that the I.D. card reader reads, and obtains corresponding member card card number;
2) the self-service opening of device picture pick-up device of checking in obtains member's realtime graphic, passes to reception counter of hotel with member's ID (identity number) card information by network;
The self-service equipment of checking in is after obtaining member's card number of guest's correspondence, automatically open camera head, and the instant picture of guest that biography is adopted comprised that member's ID (identity number) card information together passes to the wine guard system on foreground, and the tinkle of bells prompting foreground staff confirms operation;
3) employee of hotel, the foreground ID (identity number) card information of automatically checking the member under the prompting in system is compared instant picture and is confirmed whether membership's card is consistent with the he or she, reaches affirmation member's the number of moving in;
The foreground personnel open and confirm to confirm whether the personal identification card document of guest and its use is same people behind the page, and move in guest's number according to the personnel amount input in the instant picture, carry out " confirming OK " operation behind the validation of information, the result is passed to the self-service equipment of checking in by network.
2. management system according to claim 1 and method is characterized in that, also comprise step:
4) the self-service system that checks in obtains member's reservation and check-in information by member's card number of member, and the relevant information of member's stored value accounts;
The self-service system that checks in inquires the reservation of member's card number correspondence and is living information by foreground system;
Living then can not in the self-service system that checks in, handle once more and move in if the member has, the self-service system prompt relevant information and returning to the homepage of checking in;
If the member is not living and subscription information is arranged, the house type of selecting when then subscribing according to the member is listed corresponding room and is selected for the member, and enters step 5);
If the member is not living, do not having subscription information, then list the room type in hotel and select, and enter step 5) for the guest;
5) member goes into to step on system and selects house type, room, moves in type by self-service;
After selecting hotel's house type, the house type that system is then selected according to the member is listed corresponding room and is selected for the member if the member fails to have found subscription information in step 4);
If the member finds subscription information in step 4) after, the member then directly carries out the room according to the house type of subscribing and selects;
The member enters the 6th after selecting house type, room, moving in type and affirmation) step;
6) foreground personnel's membership and number checking result checks in the self-service system of checking in;
After the process step 3), if member's identity information by the personnel of hotel, foreground affirmation, is then pointed out relevant information to give the guest and returned the self-service system home page of checking in;
After the process step 3), if member's identity information is confirmed that by the personnel of hotel on foreground the number of moving in that the then self-service system that checks in confirms by instant picture according to the foreground personnel automatically comes the requirement member number of moving in to confirm;
If the number of moving in that the foreground is confirmed is 1 people, then directly enter step 7);
If the number of moving in that the foreground is confirmed is more than 1 people, the self-service system requirements guest that checks in is successively placed on other I.D.s of living personnel together on the I.D. card reader and reads, the self-service equipment of checking in will read moves in people's personal identification card document, pass to the wine guard system of reception counter of hotel by network, the foregrounding personnel carry out guest's identity validation according to guest's ID (identity number) card information and instant picture comparison;
If the foreground personnel confirm unsuccessful or have an identity information of moving in the guest to confirm to get nowhere, the then self-service system prompt guest that checks in moves in people's identity and confirms unsuccessful relevant information and retrieval system initial page;
If the foreground personnel confirm successes, enter step 7);
7) check-in for the member is self-service, comprise deduction member Stored Value, increase move in record the wine guard system, for the member system door lock etc.;
The self-service system that checks in comprises deduction member Stored Value automatically for the member check-ins, and increases and moves in record, increase the consumption record, and the prompting member shows member card;
The self-service system that checks in reads the member card that the member shows by the member card reader, obtain membership information, and the Member Information that obtains with step 1) contrast, if the Member Information difference of obtaining for twice, then point out the member in the self-service equipment of checking in, can only use member's member card and I.D., and get back to system's initial page; If the Member Information that obtains for twice is identical, then the member card to the member passes through wine piping controlling door lock card;
The member can the selective printing check-in information, and directly moves in according to the room number of selecting;
8) after the member moved in, the identity information that the foreground personnel can write down the member according to member's ID (identity number) card information was submitted to public security department by public security system;
The reception counter of hotel personnel are submitted to public security bureau with member's relevant information by public security system and put on record after the member moves in.
3. management system according to claim 2 and method is characterized in that, also comprise step:
9) member's checkout of checking out, the member through step 7) and move in the back if finish move in can be directly on the self-service system that checks in self-help operation, the self-service system that checks in finishes the clearing of rent automatically, member's consumption remaining sum deposits the removing of member's stored value accounts, member's integral Calculation and increase, member card door lock information and the functions such as document printing of hotel's wine guard system in.
4. management system according to claim 1 and method, it is characterized in that, in the step 3), if the foreground personnel think that the ID (identity number) card information of moving in guest and its use is not inconsistent, then carry out " confirming NG " operation, the failure of guest's identity information is then pointed out by the self-service system that checks in, and returns initial page; This step and step 3), 4), 5) carry out synchronously, can not influence the guest at the associative operation of moving in before confirming.
CN2010105037540A 2010-09-30 2010-09-30 Self-service check-in management system and method for hotels Pending CN101957952A (en)

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Application publication date: 20110126