CN101729689A - System and method for inquiring information - Google Patents
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- CN101729689A CN101729689A CN200810173521A CN200810173521A CN101729689A CN 101729689 A CN101729689 A CN 101729689A CN 200810173521 A CN200810173521 A CN 200810173521A CN 200810173521 A CN200810173521 A CN 200810173521A CN 101729689 A CN101729689 A CN 101729689A
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Abstract
The invention provides a system and a method for inquiring information. The method comprises the following steps of: setting values for all the information in the system; inquiring information meeting an inquiry condition according to the inquiry condition when a calling user dials a group switchboard; and providing the information for the calling user in sequence according to value magnitude of the inquired information if the inquired information is not unique. The system comprises ranking equipment, group switchboard equipment and a database server, wherein the database server is used for storing information of the system and the values for all the information; the ranking equipment is used for setting the values of all the information in the database server, and storing the set values into the database server; and the group switchboard equipment is used for inquiring the information meeting the inquiry condition according to the inquiry condition when the calling user dials the group switchboard, and providing the information for the calling user in sequence according to the value magnitude of the inquired information if the inquired information is not unique. The technical scheme of the invention improves access speed and accuracy during fuzzy inquiry.
Description
Technical field
The present invention relates to communication and computer realm, specifically, relate to a kind of information query system of in enterprise's mobile switchboard, using of communication and computer realm and method.
Background technology
Enterprise's mobile switchboard is the customization type business that is at the user of enterprises and institutions exploitation, providing switchboard telephone to continue in the function, for the user provides multiple internal and external characteristic application function.After the client dials certain company telephone exchange, setting according to the exchange user, can hear enterprise's salutatory, perhaps directly say the extension set name of contact person or the input extension continues, perhaps listen to enterprise product introduction, favor information, the investigation of participation enterprise market and guess activity etc.In addition, application functions such as extension set extension number dialing, customer ID book, announcement issue, professional self-service management are also provided for enterprises.
In mobile switchboard system of enterprise, can not use three kinds of modes to guide or inquire about the branch machine information under the situation of extension number of group's extension subscriber if know.First kind is the automatic speech flow process, and we can be arranged on some extensions commonly used in the automatic speech flow process, and the calling subscriber can use button directly to be transferred on the extension set; Second kind is used the automatic speech recognition technology, after requiring the calling subscriber to say called name or title or position, after identifying the extension subscriber that the calling subscriber wants to inquire about, in the group member database, inquire corresponding group member, if only inquire a group member, system can directly or (can be a fixed line on the extension set that is transferred to this group member behind the prompting user, terminals such as mobile phone), if inquire a plurality of phones, give the calling subscriber by the TTS voice broadcast, the user dials him again and wants the extension that inserts after hearing out voice broadcast, mobile switchboard system of enterprise just can be transferred to the user on the extension subscriber; The third mode is that the user is linked into operator attendance, the operator inquires about group's user profile according to user's requirement in the group user query page, and Query Information reported to the calling subscriber, make the user select wherein certain extension subscriber, and be transferred to this extension subscriber accordingly.
By description to existing enterprise mobile switchboard, we are first kind of mode that adopts the automatic speech flow process as can be seen, and voice menu configures by enterprise's mobile switchboard system management table, generally is can not change easily, change smallerly, can not adapt to user's variation; Second kind of mode that adopts the automatic speech inquiry of automatic speech recognition technology, the result's of inquiry sortord has been fixed in program, if the information of group member does not change, the result's who checks out sortord can not change yet, simultaneously because the defective of automatic speech recognition technology, often this mode all is to use fuzzy query, the result who checks out is many, use the TTS automatic information broadcast can not all report all extension subscriber information, if the sort result mode that checks out is constant, some extension subscriber information then can not reported forever.In the third mode operator attendance inquiry, the result's who checks out sortord also with second kind of the same having fixed of inquiry mode, under a lot of situation of Query Result, the operator is one by one the information of oral each group user of report too, has reduced the access speed of whole system.Certainly make in this way and not being both of the second way, can import more accurate localization of more querying condition at artificial group user query interface, simultaneously also can being presented in the page all Query Result one pages or paging, can not omit certain extension subscriber wherein, but the user can not be transferred to accurately in the extension subscriber that he wants under also may the Query Result a lot of situations.
By above analysis, though more than first kind of mode can improve access speed, all too in fixing, and the scope of selecting is smaller.Though the second way and the third mode range of choice are bigger than a kind of, can not accurately and all locate, access speed is slow.
Summary of the invention
The technical problem to be solved in the present invention provides a kind of information query system and method, access speed when having improved fuzzy query and accuracy.
In order to address the above problem, the invention provides a kind of information query method, comprise: be each information setting score value in the system, when the calling user dials group switchboard, satisfy the information of this querying condition earlier according to the querying condition inquiry, if the information that inquires is not unique, then the score value size by the information that inquires offers the calling subscriber successively.
Further, establish same category information and form a table;
If a table has only row, the described score value that is provided with is meant, earlier the information in the table is carried out rank, sequencing according to rank is each information setting score value then, rank the preceding information score value greater than rank after the score value of information, or rank the preceding information score value less than rank after the score value of information.
Further, if a table is divided into a plurality of row, the described score value that is provided with is meant, the information in each row is all carried out rank by certain strategy, sequencing according to rank is the sub-score value of each information setting in column then, and the score value of each information in described table is in each row neutron score value sum;
The score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
Further, if a table is divided into a plurality of row, for every row are provided with weighted value, the described score value that is provided with is meant, earlier the information in each row is all carried out rank by certain strategy, sequencing according to rank is the sub-score value of each information setting in column then, and the score value of each information in described table is: ∑ (information is at the weighted value of sub-score value * these row of column).
The score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
Further, when the calling user dials group switchboard, group switchboard equipment is play the information that the score value size is provided with of pressing from the described calling subscriber of trend, after the calling subscriber selects automatic speech querying flow or artificial enquiry flow process, the group switchboard equipment query goes out to meet the information of querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then offer the calling subscriber by the descending order of score value or by the ascending order of score value.
The present invention also provides a kind of information query system, comprising: rank equipment, group switchboard equipment, database server; It is characterized in that:
Described database server is used for the score value of information and each information of storage system;
Described rank equipment is used for each information setting score value to database server, and the score value that is provided with is saved in described database server;
Described group switchboard equipment is used for when the calling user dials group switchboard, satisfies the information of this querying condition by querying condition inquiry, if the information that inquires is not unique, offers described calling subscriber successively by the score value size of the information that inquires.
Further, establish same category information and form a table;
Described rank equipment comprises rank configuration module and rank policy enforcement module;
If a table has only row, described rank configuration module is used to the information setting rank strategy in each table; Described rank policy enforcement module is used for according to described rank strategy the information of each table being carried out rank, and be each information setting score value according to the sequencing of rank, rank the preceding information score value greater than rank after the score value of information, or rank the preceding information score value less than rank after the score value of information, the rank policy enforcement module also is saved in database server with the score value that is provided with.
Further, if a table is divided into a plurality of row, described rank configuration module is that the every column information in the described table all is provided with the rank strategy;
Described rank policy enforcement module is according to for the rank strategy of every row setting carries out rank to the information in each row, and be the sub-score value of each information setting in column according to the sequencing of rank, and the score value of each information in described table is score value sum in each is listed as;
Described rank policy enforcement module is the score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
Further, if a table is divided into a plurality of row, described rank configuration module is that the every column information in the described table all is provided with the rank strategy, and for every row weighted value is set;
Described rank policy enforcement module is carried out rank to the information in each row according to the strategy that is provided with, and be the score value of each information setting in column according to the sequencing of rank, the score value of each information in described table is: ∑ (information is at the weighted value of score value * these row of column);
Described rank policy enforcement module is the score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
Further, described group switchboard equipment comprises automatic speech playing module, automatic speech enquiry module, manual service module;
When being used for the calling user dials group switchboard, described automatic speech playing module plays the information that is provided with by the score value size automatically to this calling subscriber;
Described automatic speech enquiry module is used for when the calling subscriber selects the automatic speech inquiry, satisfy the information of this querying condition to the database server inquiry according to querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then offer the calling subscriber by the descending order of score value or by the ascending order of score value;
Described manual service module is used for when the calling subscriber selects artificial enquiry, satisfy the information of this querying condition to the database server inquiry according to querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then offer the calling subscriber by the descending order of score value or by the ascending order of score value.
In sum, the invention provides a kind of information query system and method, even the querying condition that the calling subscriber provides is very fuzzy, also can farthest satisfy its search request, optimized the fuzzy query mode, and improved the access accuracy and the access speed of enterprise's mobile switchboard to a certain extent, thereby improved the efficient of whole company telephone exchange system and cut operating costs; Can also provide this enterprise's major product or other important informations to the user.
Description of drawings
Fig. 1 is enterprise's mobile switchboard SNA figure among the present invention.
Fig. 2 is an inquiry system structural representation of the present invention.
Fig. 3 is the inventive method flow chart.
Embodiment
The invention provides a kind of information query system and method, be each information setting score value in the system, when the calling user dials group switchboard, satisfy the information of this querying condition earlier according to the querying condition inquiry, if the information that inquires is not unique, offer the calling subscriber successively by the score value size of the information that inquires.
Below in conjunction with the description of drawings embodiments of the invention
Fig. 1 is the mobile switchboard SNA figure of enterprise, the user is linked into BTS (base station sending station) by portable terminal in system, and BTS is linked into BSC (base station controller) or is linked into RNC (radio network controller) by IP Backbone (IP backbone) by TDM (time division multiplexing and multiplexer) then.BSC is linked into MGW (media gateway) by TDM, and RNC is linked into MGW by IP Traffic Link (IP communication link).MGW is by H.248 agreement or STP (Spanning-Tree Protocol) are connected to MSC Server (Mobile Switching Center Server), use SIP (session initiation protocol) to be connected to VPBX by MSC Server again, VPBX promptly is the mobile switchboard system of enterprise (annotate: VPBX is actually a network element in the drawings) that the present invention mentions.HLR among the figure is a Home Location Registry place server, is a database server, is used for storing user's identity IMSI, user's ISDN number, VLR address and user position information etc.SCP is a service control point, and the intelligent network key element how to handle is called out in decision, and it utilizes CAMEL Application Part that transmission and necessary application program indication are provided.NMS is a network management system, mainly is in charge of and monitors whole network.
Be a kind of information query system of the present invention as shown in Figure 2, comprise rank equipment, group switchboard equipment, database server;
Database server is used to store the various information of group, can comprise the product information of this group member information, this group, information on services that this group provides or the like, same category information can form a table, and each table can be divided into some row, for example, this table of group member information can be divided into row such as name, position, address; And the product information of group is formed another table, can be divided into different row by name of product, purposes;
Rank equipment comprises rank configuration module and rank policy enforcement module;
The rank configuration module is used for the database server canned data is provided with the rank strategy, if a table has a plurality of row, then for each row all is provided with the rank strategy, as name in the group member information is set is listed as by the ascending order of phonetic alphabet and arranges, the position row are by the height arrangement of position etc.The rank configuration module can also be provided with different priority for every row, and weighted value promptly is set, and each row weighted value sum is 1, and the weighted value that is provided with that respectively is listed as that the rank strategy that the rank configuration module also is used for being provided with reaches to each table is saved in database server.The weighted value of the rank strategy that is provided with and each row can change as required.
The rank policy enforcement module is used for the various information of database server is carried out rank according to the rank strategy that is provided with, and also is each the information setting score value in the table after the rank, and the score value that is provided with is saved in the database server.The rank policy enforcement module can be that every certain interval of time carries out rank to the information in the database server, and the operation of this rank separates with the business procedure of group switchboard equipment, is not subjected to the control of business procedure, and this module is at running background.The rank policy enforcement module is carried out the configuration as required in the rank configuration module of rank strategy interlude length.
The rank policy enforcement module is meant for each the information setting score value in the table, sequencing according to rank is each information setting score value, rank the preceding information score value greater than rank after the score value of information, or rank the preceding information score value less than rank after the score value of information; If a table is divided into a plurality of row, then the sequencing according to rank is the sub-score value of each information setting in column, rank the preceding information sub-score value greater than rank after the sub-score value of information, rank the preceding information sub-score value less than rank after the sub-score value of information, the score value of each information in table is in each row neutron score value sum; If each row also is provided with weighted value, then the score value in each information table is ∑ (weighted values of sub-score value * this row of information in row).
Group switchboard equipment comprises automatic speech playing module, automatic speech enquiry module and artificial enquiry module;
The automatic speech playing module, can be used for every certain interval of time selects the forward group member information of rank or the product information of group that voice menu is set from database server, and the report voice of these members or product are recorded in advance and upload on the media server, in database server, preserve voice number or voice path, when the calling subscriber squeezes into phone to mobile switchboard system of enterprise, the automatic speech module will be provided with different voice menus according to the difference of rank, and the calling subscriber uses key mode can directly insert extension subscriber or understands the product detail information of selecting;
The automatic speech enquiry module is used for when the calling subscriber selects the automatic speech inquiry, satisfy the information of this querying condition to the database server inquiry according to querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then the score value size by the information that inquires offers the calling subscriber successively, can be to offer the calling subscriber by the descending order of score value, also can be to offer the calling subscriber by the ascending order of score value;
Further, the automatic speech enquiry module can also be provided with the query function menu, when selecting to adopt the automatic speech inquiry, the calling subscriber reports earlier this query function menu automatically, as inquiring about group's information about firms by 1 key, product information by 2 keys inquiry group, information on services by 3 keys inquiry group ..., after the calling subscriber selects to want the information inquiring classification, can continue provides the inquiry submenu to the calling subscriber, if the calling subscriber selects to inquire about group's information about firms, can provide following submenu: press name lookup by 1 key, inquire about by department by 2 keys, inquire about by position by 3 keys ...; After entering corresponding submenu, the calling subscriber provides querying condition, name as group member, the automatic speech enquiry module satisfies the information of this querying condition to the database server inquiry according to this querying condition, if inquire the user of a plurality of same names, then offer the calling subscriber successively by the descending order of score value, if the Query Result One's name is legion, n information before the calling subscriber provides only, the value of n can be provided with as required.
The manual service module, be used for after the calling subscriber selects to adopt artificial enquiry, querying condition according to the calling subscriber is inquired about the information that satisfies condition in database server, if it is unique to satisfy the information of querying condition, then the result that will inquire about reports to the calling subscriber, and the calling subscriber can directly put through extension subscriber or understand more detailed product information etc. according to the result who reports; If Query Result is not unique, then the score value size by the information that inquires offers the calling subscriber successively, can be to offer the calling subscriber by the descending order of score value, also can be to offer the calling subscriber by the ascending order of score value; If the Query Result One's name is legion, n information before the calling subscriber provides only, the value of n can be provided with as required.
Be a kind of information query method of the present invention as shown in Figure 3, may further comprise the steps:
The various information of storage group of system, can comprise the product information of this group member information, this group, information on services that this group provides or the like, same category information can form a table, and each table can be divided into some row, for example, this table of group member information can be divided into row such as name, position, address; And the product information of group is formed another table, can be divided into different row by name of product, purposes.System also is provided with the rank strategy for its canned data, and every certain interval of time carries out rank to canned data according to the rank strategy that is provided with, then for each information setting score value and preserve this score value.The score value set-up mode of each information is with reference to described in the said system.
The information that system can also automatically play according to the information setting automatic speech menu after the rank and for the calling subscriber as being the extension number of group member, also can be the product information of this group or information on services etc.
When the calling user dials group switchboard, automatically be linked into the automatic speech flow process, can play enterprise's salutatory earlier, play the voice messaging of the automatic broadcast of setting then to the calling subscriber, can be the extension number of group member, also can be the product information of this group or information on services etc.
When if the calling subscriber selects to enter the automatic speech querying flow according to information of voice prompt, the querying condition that group switchboard equipment provides by the calling subscriber inquires the information of its querying condition of symbol for this calling subscriber, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then the score value size by the information that inquires offers the calling subscriber successively, can be to offer the calling subscriber by the descending order of score value, also can be to offer the calling subscriber by the ascending order of score value;
Further, group switchboard equipment can also be provided with the query function menu, when selecting to adopt the automatic speech inquiry, the calling subscriber reports earlier this query function menu automatically, as inquiring about group's information about firms by 1 key, product information by 2 keys inquiry group, information on services by 3 keys inquiry group ..., after the calling subscriber selects to want the information inquiring classification, can continue provides the inquiry submenu to the calling subscriber, if the calling subscriber selects to inquire about group's information about firms, can provide following submenu: press name lookup by 1 key, inquire about by department by 2 keys, inquire about by position by 3 keys ...; After entering corresponding submenu, the calling subscriber provides querying condition, name as group member, group switchboard equipment satisfies the information of this querying condition according to this querying condition inquiry, if inquire the user of a plurality of same names, then offer the calling subscriber successively by the descending order of score value, if the Query Result One's name is legion, n information before the calling subscriber provides only, the value of n can be provided with as required.
If the calling subscriber is not if want to navigate by the automatic speech querying flow, but when entering artificial enquiry according to voice suggestion, the operator satisfies the information of querying condition in manual service query interface Query Database server according to calling subscriber's querying condition, database server returns Query Result to the manual service query page, the operator reports Query Result to the calling subscriber by vival voice, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then the score value size by the information that inquires offers the calling subscriber successively, can be to offer the calling subscriber by the descending order of score value, also can be to offer the calling subscriber by the ascending order of score value; If the Query Result One's name is legion, n information before the calling subscriber provides only, the value of n can be provided with as required.The Query Result that the calling subscriber reports according to the operator is put through extension subscriber or is further understood the message details of this product.
Use score value that group's information is carried out being more convenient for user inquiring after the rank, make a phone call to just hope the product information of understanding certain enterprise such as the user, but do not know concrete name of product, adopt this moment the score value rank can be enterprise most important or wish most to introduce to the user product to be arranged to score value the highest, when automatic information broadcast, report at first.
At the manual service interface, the same mode of automatic service above also adopting under having selected the situation of inquiring about by what mode is carried out rank.At the manual service interface, in search engine, also adopt the score value rank, in certain product of search or user, adopt keyword search earlier, many the results that search is come out adopt the score value rank to represent result of page searching, provide rank forward information to the calling subscriber then.
Enumerate the application example of a computing information score value below:
If group member information is divided into 3 row, be respectively name, position and address, by the rank strategy that is provided with these 3 row are carried out rank earlier, order by rank is provided with the sub-score value of information about firms in every row then, rank the preceding information sub-score value greater than rank after the sub-score value of information, can but be not limited to calculate sub-score value as follows: information about firms sum * 100 that the 100-information about firms writes down in the rank order/table of these row;
As: name is Zhang San's people, its position is the line manager, the address is the Haidian District, Beijing City, after default rank strategy ordering, this member is 90 in the rank order of name row, and the rank order of ranking of being employed is 10, is 5 in the rank order of address column, if the member adds up to 100, then this member at the sub-score value of each row is:
At the sub-score value of name row, 100-90/100 * 100=10;
The sub-score value of being employed and ranking, 100-10/100 * 100=90;
At the sub-score value of address column, 100-5/100 * 100=95;
Calculate the score value of each information about firms in a table then, if not for each row is provided with weighted value, then the score value of member in table of " Zhang San " by name is 195;
If each row has distributed priority, the weight that is listed as name is 0.5, and the weight of position row is 0.25, and the weight of address column is 0.25 o'clock, and the total score value of this member is 51.25.
By above analysis, the mobile switchboard system of enterprise that has rank that the application of the invention proposes can optimize the fuzzy query mode, even the querying condition that the calling subscriber provides is very fuzzy, also can farthest satisfy its search request, improved the access accuracy and the access speed of enterprise's mobile switchboard to a certain extent, thereby improved the efficient of whole company telephone exchange system and cut operating costs; Can also provide its major product or other important informations to the user.
Claims (10)
1. information query method, comprise: be each information setting score value in the system, when the calling user dials group switchboard, satisfy the information of this querying condition earlier according to the querying condition inquiry, if the information that inquires is not unique, then the score value size by the information that inquires offers the calling subscriber successively.
2. the method for claim 1 is characterized in that:
If same category information forms a table;
If a table has only row, the described score value that is provided with is meant, earlier the information in the table is carried out rank, sequencing according to rank is each information setting score value then, rank the preceding information score value greater than rank after the score value of information, or rank the preceding information score value less than rank after the score value of information.
3. method as claimed in claim 2 is characterized in that:
If a table is divided into a plurality of row, the described score value that is provided with is meant, information in each row is all carried out rank by certain strategy, and the sequencing according to rank is the sub-score value of each information setting in column then, and the score value of each information in described table is in each row neutron score value sum;
The score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
4. method as claimed in claim 2 is characterized in that:
If a table is divided into a plurality of row, for every row are provided with weighted value, the described score value that is provided with is meant, earlier the information in each row is all carried out rank by certain strategy, sequencing according to rank is the sub-score value of each information setting in column then, and the score value of each information in described table is: ∑ (information is at the weighted value of sub-score value * these row of column).
The score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
5. the method for claim 1 is characterized in that:
When the calling user dials group switchboard, group switchboard equipment is play the information that the score value size is provided with of pressing from the described calling subscriber of trend, after the calling subscriber selects automatic speech querying flow or artificial enquiry flow process, the group switchboard equipment query goes out to meet the information of querying condition, if the information that inquires is unique, then this information is offered the calling subscriber,, then offer the calling subscriber by the descending order of score value or by the ascending order of score value if the information that inquires is not unique.
6. an information query system comprises: rank equipment, group switchboard equipment, database server; It is characterized in that:
Described database server is used for the score value of information and each information of storage system;
Described rank equipment is used for each information setting score value to database server, and the score value that is provided with is saved in described database server;
Described group switchboard equipment is used for when the calling user dials group switchboard, satisfies the information of this querying condition by querying condition inquiry, if the information that inquires is not unique, offers described calling subscriber successively by the score value size of the information that inquires.
7. method as claimed in claim 6 is characterized in that:
If same category information forms a table;
Described rank equipment comprises rank configuration module and rank policy enforcement module;
If a table has only row, described rank configuration module is used to the information setting rank strategy in each table; Described rank policy enforcement module is used for according to described rank strategy the information of each table being carried out rank, and be each information setting score value according to the sequencing of rank, rank the preceding information score value greater than rank after the score value of information, or rank the preceding information score value less than rank after the score value of information, the rank policy enforcement module also is saved in database server with the score value that is provided with.
8. method as claimed in claim 7 is characterized in that:
If a table is divided into a plurality of row, described rank configuration module is that the every column information in the described table all is provided with the rank strategy;
Described rank policy enforcement module is according to for the rank strategy of every row setting carries out rank to the information in each row, and be the sub-score value of each information setting in column according to the sequencing of rank, and the score value of each information in described table is score value sum in each is listed as;
Described rank policy enforcement module is the score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
9. method as claimed in claim 7 is characterized in that:
If a table is divided into a plurality of row, described rank configuration module is that the every column information in the described table all is provided with the rank strategy, and for every row weighted value is set;
Described rank policy enforcement module is carried out rank to the information in each row according to the strategy that is provided with, and be the score value of each information setting in column according to the sequencing of rank, the score value of each information in described table is: ∑ (information is at the weighted value of score value * these row of column);
Described rank policy enforcement module is the score value of configuration information in each row in the following manner: rank the preceding information sub-score value greater than rank after the sub-score value of information, or rank the preceding information sub-score value less than rank after the sub-score value of information.
10. method as claimed in claim 7 is characterized in that:
Described group switchboard equipment comprises automatic speech playing module, automatic speech enquiry module, manual service module;
When being used for the calling user dials group switchboard, described automatic speech playing module plays the information that is provided with by the score value size automatically to this calling subscriber;
Described automatic speech enquiry module is used for when the calling subscriber selects the automatic speech inquiry, satisfy the information of this querying condition to the database server inquiry according to querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then offer the calling subscriber by the descending order of score value or by the ascending order of score value;
Described manual service module is used for when the calling subscriber selects artificial enquiry, satisfy the information of this querying condition to the database server inquiry according to querying condition, if the information that inquires is unique, then this information is offered the calling subscriber, if the information that inquires is not unique, then offer the calling subscriber by the descending order of score value or by the ascending order of score value.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810173521A CN101729689A (en) | 2008-10-31 | 2008-10-31 | System and method for inquiring information |
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| CN200810173521A CN101729689A (en) | 2008-10-31 | 2008-10-31 | System and method for inquiring information |
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| CN101729689A true CN101729689A (en) | 2010-06-09 |
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| CN200810173521A Pending CN101729689A (en) | 2008-10-31 | 2008-10-31 | System and method for inquiring information |
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| CN (1) | CN101729689A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107018245A (en) * | 2017-04-01 | 2017-08-04 | 深圳天珑无线科技有限公司 | Communication control method and device |
| CN108959282A (en) * | 2017-05-17 | 2018-12-07 | 北京博瑞彤芸文化传播股份有限公司 | A kind of data query method |
-
2008
- 2008-10-31 CN CN200810173521A patent/CN101729689A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107018245A (en) * | 2017-04-01 | 2017-08-04 | 深圳天珑无线科技有限公司 | Communication control method and device |
| CN108959282A (en) * | 2017-05-17 | 2018-12-07 | 北京博瑞彤芸文化传播股份有限公司 | A kind of data query method |
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Application publication date: 20100609 |