CN101026650A - Communication service access system and method - Google Patents
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- CN101026650A CN101026650A CN 200610008024 CN200610008024A CN101026650A CN 101026650 A CN101026650 A CN 101026650A CN 200610008024 CN200610008024 CN 200610008024 CN 200610008024 A CN200610008024 A CN 200610008024A CN 101026650 A CN101026650 A CN 101026650A
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Abstract
The system includes operation switch point, operation control point, intelligent peripheral equipment, and communication terminal, as well as information database, and self-help communication server. The information database is in use for storing user database of multiple communication terminals with self-help communication service, and storing log on message for building user database as well as receiving request of communication terminal, and setting up, modifying, adding or deleting data in information database. The invention also discloses a method for building user database of self-help communication service, and a method for realizing operation of self-help communication service based on intelligent network. The invention realizes convenient, quick and easy to be accepted communication service access.
Description
Technical field
The present invention relates to a kind of access technology of basic communication network, particularly relate to based on intelligent network and realize the system and method that communication service inserts.
Background technology
The WorldCom market of today is the market of a develop rapidly, and various new business, new function emerge in an endless stream, and network develops ever-changing, and black phone, Internet, data network, multimedia, wireless market infiltration blending are the diversification general layout.
Intelligent network is a notion by ccitt standardization in 1992, and intelligent network generally is made up of Service Switching Point, Service Control Point, ip intelligent peripherals (AIP), business management system (SMS), service creation environment several main functional parts such as (SCE).
The major function of Service Switching Point is for inserting call treatment and operation exchange.
Service Control Point is the Core Feature parts of intelligent network, be responsible for storaging user data and service logic, its major function is to receive Query Information and the data query stock that operation exchange node (SSP) is sent here, carry out various decodings, simultaneously, business control nodes (SCP) can also start different service logics according to the call event of offering on the operation exchange node (SSP), and send the calling control command according to service logic to corresponding business switching node (SSP), thereby the access that realizes various IN services is called out.
Ip intelligent peripherals (AIP) can be a physical equipment independently, it also can be the part of operation exchange node (SSP), it is the private resource of assisting to finish IN service, has voice interactive function, comprise literary composition language conversion (Text To Speech, TTS), phonetic synthesis, playback, transmission and receive dual-tone multifrequency (Dual Tone Multiple Frequency, DTMF) or frequency shift keying (Frequency-Shift Keying, FSK) audio signal, carry out speech recognition (ASR) etc.
Business management system SMS (Service Management System) is made up of computer system.SMS generally possesses 5 kinds of functions, i.e. service logic management, Service Data Management, network configuration management etc.The new business logic of creating in service creation environment is input among the SMS by service supplier, and SMS receives the professional control command that the far-end client sends again, revises business datum, thereby changes the implementation of service logic.
SMS specifically partly forms service management point SMP (Service Management Point) and SMAP SMAP (Service Manage Access Point) by two.SMP provides server end, general centre control machine room, and SMAP is a client, can be placed on each business hall.SMAP provides the interface of visit SMP, and the result who operates at SMAP leaves on the SMP.
The function of service creation environment SCE (Service Creation Environment) is the new service logic of demand generation according to the client.SCE provides friendly graphics edition interface for professional designer.The client utilizes various standard pels to design the service logic of new business, and defines corresponding data for it.After business designs, need at first to pass through strict checking and simulation test, can not cause harmful effect to the existing business of telecommunications network to guarantee it.After this, SCE sends the service logic of newly-generated business to SMS, is loaded into SCP by SMS again and goes up operation.
Because intelligent network can generate and realize various new business fast, conveniently, flexibly, cost-effectively, make enterprise can respond market fast, promote the competitiveness of enterprise, development to enterprise plays an important role, therefore the extremely favor of Virtual network operator in recent years, the construction of intelligent network and optimization have become one of emphasis of each big operator network development from now on.
Development along with market, increasingly competitive, how in this fast changing intelligent network demand Market Neutral in the invincible position, seek the new market demand, excavate potential chance, for the user provides new business,, be the challenge that present each communication operation commercial city must face better for the user provides high-quality and personalized service.
Generally speaking, how to allow user's remember to communicate by letter access code of communication service of merchant,, make the user obtain the communication service that common carrier is released by mode simply and easily, be common carrier in modern intelligent network demand market, improve the key of the market competitiveness.
Existing communication service access method is an example with the basic common carrier customer service call of China:
The customer service call number of China Telecom is " 10000 ", withdraws from use former " 1000 " number end of the year in 2004;
The customer service call number of China Netcom is " 10060 ", and " 1002 " of original Jitong Company and " 1003 " of Netcom's Control Network all are incorporated in " 10060 ";
The customer service call of China Mobile is " 10086 ", will withdraw from " 1860 " of use with correspondence, and " 10088 " also will be enabled to substitute former China Mobile telephone expenses inquiry customer service number " 1861 " by China Mobile in addition;
The customer service call of CHINAUNICOM was " 10010 ", and use will be withdrawed from " 1001 " of former use the end of the year in 2004.
Each basic common carrier is improved customer service ability and the market reputation in order to allow the customer service call number of oneself be widely known by the people, and all drops into huge financial resources propaganda and promotes.As long as allow the user remember the customer service call number of common carrier, add common carrier high-quality, the strong service of personalization, just millions upon millions of telecommunication users and common carrier are attached to together firmly.
In addition, also has 800 service on the intelligent network of each common carrier, the call card business, access services such as centrex service, Premium Charging business, universal number, simultaneously because socioeconomic rapid growth and fast development of information technology, make the popularity rate of phone, especially the popularity rate of mobile communication phone improves constantly, the user no longer is satisfied with phone and only is used for relatives and friends and the agencies of liaison of colleague between the client, also wishes to obtain more needed information or obtain various needed services by phone.Common carrier thus for the user provides such as communication service, policies and regulations, traffic for tourism, health care, beauty treatment fashion, life, talent's supply and demand, entertainment at home, has chatted with friends, psychological consultation, make a reservation book rooms, various information services such as business information, share certificate.Personalized service business is also released widely because of the individual demand of communication user, as personal communication secretary service, speech communication record business etc.
The communication access code of above-mentioned each service has nothing in common with each other, and the method for using have also very complicated.
Common carrier spends huge fund for the telecommunications service number of oneself releasing can be remembered by the user and propagates, and can't easily be remembered by the user and accept.And the user is also because the using method of the complexity of omnifarious personalized service number and various smart phone cards and dizzy brain rises, and it can not make the user obtain needed information quickly and easily or/and service.
Summary of the invention
The objective of the invention is for the system and method for providing convenience, quick and easy received communication service inserts.
A kind ofly realize the system of self-service communication service business comprising Service Switching Point for what realize that purpose of the present invention proposes based on intelligent network, service control point, ip intelligent peripherals, and communication terminal also comprise:
Information database is used to store the customer data base of a plurality of communication terminals of self-service communication service business, and for realizing setting up the log-on message of customer data base;
The self-service communication server is used for the retrieved information data storehouse, obtains to realizing the professional needed information of self-service communication service, and accepts user's request of communication terminal, is provided with, revises, adds, the data in the deletion information database.
Described intelligent network is for being carried on the PSTN network, or the GSM network, or the intelligent network on the cdma network.
Described communication terminal is the pstn telephone machine, or the gsm mobile telephone machine, or the CDMA mobile phone.
Described telex network number is the pstn telephone number, or the gsm mobile telephone number, or CDMA mobile phone phone.
Described customer data base comprises: the telex network number of communication terminal; And
The access information of the communication service that the telex network number is registered.
The access information of the communication service of registering in the described customer data base comprises: the pairing service name of communication service; And
Its access code of communicating by letter; And
Its call number; And
For realizing the needed out of Memory of this communication service.
The log-on message of storing in the described information database comprises the log-on message of a plurality of communication services of predesignating.
The log-on message of the described communication service of predesignating comprises: the pairing service name of communication service; And
Its access code of communicating by letter; And
Its introduction to business; And
Its rate mode; And
Register the needed out of Memory of this communication service when setting up customer data base for realization.
The telex network number that described communication access code is a standard, or customer service number, or value-added service service number, or intelligent network business access code, or manual position operator number.
The log-on message of storing in the described information database is that a plurality of users share.
A kind of method of setting up self-service communication service customer data base for realizing that purpose of the present invention proposes comprises following processing procedure:
Steps A 1: login the self-service communication server, the self-service communication server carries out subscription authentication, after authentication is passed through, browses the log-on message that is stored in the information database;
At least the telex network number that comprises communication terminal in the user authentication information.
Steps A 2: according to the Information Selection of browsing communication service wherein, selected and registration is perhaps set up new communication service and registration according to prompting; And
The communication service that input is registered is for realizing that communication service inserts needed data;
The communication service of registering in the customer data base comprises a basic voice communication service at least, it is characterized in that described basic voice communication service is by system's registered in advance; And
The service name of basic voice communication service and communication access code are predesignated by system; And
The call number of basic voice communication service is set in advance by system.
Described steps A 2 also comprises following processing procedure:
Steps A 21: the communication service that selection is registered, after selecting, delete;
Especially, the basic voice communication service of system's registered in advance, the user can not delete.
Steps A 22: the communication service that selection is registered, after selecting, the related data of making amendment;
Especially, the service name of basic voice communication service and communication access code, the user can not make amendment.
Especially, the communication access code of the communication service of predesignating in the log-on message that the user registered by system, the user can not make amendment.
Steps A 23: be the communication service produce index registered number and function setting.
Especially, the call number of basic voice communication service is by system's setting, and the user can not regroup.
Can index be set to be disclosed in the prompting list or underground in the prompting list.
Steps A 3: the self-service communication server receives the data of user's input and is stored in the customer data base of information database.
A kind ofly realize the method for self-service communication service business for what realize that purpose of the present invention proposes, it is characterized in that communication terminal connects the telex network number of this communication terminal, enter self-service communication service operation flow based on intelligent network.
Described communication service access service flow process comprises the steps:
Step B1: the self-service communication server is retrieved the pairing customer data base of telex network number of communication terminal according to the telex network number visit information database of communication terminal;
Step B2: judge whether the communication service of registering in the customer data base has only a class, if, then directly select this communication service, go to step B7; Otherwise continue;
Especially, if the communication service of registering in the customer data base has only a class, according to the method for setting up customer data base, obviously, this communication service belongs to basic voice communication service.
Step B3: the self-service communication server generates the prompting list according to result for retrieval;
The pairing communication service title of single disclosed call number that arrives according to the retrieval of prompt table and call number generates.
Step B4: system is to communication terminal speech play prompting list, and communication terminal is selected the communication service of required access;
Step B5: system accepts the selection of communication terminal, and selection result is turned back to the self-service communication server;
Step B6: the self-service communication server is judged the selection of communication terminal, determines the communication service that communication terminal is selected;
Step B7: self-service communication server Query Information database, retrieve the pairing communication access code of communication service, and return to intelligent network as called communication access code;
Step B8: intelligent network is carried out the follow-up access process of IN service according to called communication access code.
The invention has the beneficial effects as follows: the present invention increases the self-service communication server and user communication data storehouse by on the basis of existing intelligent network communication, and a kind of convenient, fast, easy received communication service access way is provided.
Description of drawings
Fig. 1 is the system configuration schematic diagram of the self-service communication service business of the realization of a preferred embodiment of the present invention.
Fig. 2 sets up the system configuration schematic diagram of self-service communication service customer data base by the Internet for the user of a preferred embodiment of the present invention.
Fig. 3 is the flow chart of setting up self-service communication service customer data base of a preferred embodiment of the present invention.
Fig. 4 is the business process map based on intelligent network realization communication service access of a preferred embodiment of the present invention.
Embodiment
Embodiments of the invention are based on following principle and propose:
Allowing the user keep a service access code firmly in mind is not an easy thing, but the user knows the telex network number of the own communication terminal that is had, but be relatively easy, but usually, when communication terminal is dialed loCal number, unless be set to calling transfer, otherwise will be a kind of insignificant operation, yet,, the self-service communication server and information database are set by intelligent network, when communication terminal is dialed loCal number, to be linked in the self-service communication service operation flow of setting, the present invention provides a kind of convenience by the system and method for this set, fast, easy received communication service access way.
Describe below in conjunction with 1 ~ 4 pair of the specific embodiment of the present invention of accompanying drawing, the following embodiment of the present invention is the of the present invention several concrete application that provide for the best mode that invention of the present invention is desired is described just, and are not that the present invention is limited.As what will be realized; those of ordinary skill in the art is on the basis that does not need creative work; can carry out expanded application to the present invention; also can improve the flow process among the embodiment; and all expansions and improvement are not departing under the purport of the present invention, in the protection range of claim of the present invention.
The present invention also provides the method for setting up self-service communication service customer data base, as shown in Figure 2, the user utilizes internet terminal computer 204 by INTERNET the Internet 200 logging in network servers 203, the webserver 203 is gathered user's request of self-service communication service business by the WEB function pages, by carrying out information interaction between the ICP/IP protocol and the self-service communication server 101, set up and be provided with the operation of self-service communication service customer data base, be provided with, revise, add, delete the user data in the information database 102.
Preferably, the self-service communication service business of use for convenience of the user, in the present embodiment, operator has registered a basic voice communication service for the user, the name of basic voice communication service is called " customer service ", and the call number of setting this customer service is " 0 ", and described basic voice communication service is provided with the user and can't revises also and can't delete.
So, when the user needs customer service to support, do not need to inquire the customer service call of searching the common carrier of being registered.Especially along with the closing on day by day of 3G business, irresistible in the trend of the open number portability service of China.The user can realize the customer service support selecting to add new common carrier network easily by the present invention.
Preferably, above-mentioned customer service can be transferred to the manual operator service, for user's reasonable demand is offered help.
As shown in Figure 3, set up self-service communication service customer data base and also comprise following processing procedure:
Step 301: the user utilizes internet terminal computer 204 by INTERNET the Internet 200 logging in network servers 203, the user that 101 pairs of the self-service communication servers sign in to the webserver 203 carries out authentication, and the webserver 203 is provided with self-service communication service for this user.
Common carrier provides self-service communication service website, and the user is by internet terminal computer 204, as common personal computer, utilize Internet-browser software, as the IE software of Microsoft, this website domain name of input signs in to the webserver 203 in the address field of IE software.The webserver 203 sends self-service communication service WEB function pages to internet terminal computer 204.
Wherein, adopt hypertext transmission (HTML) protocol transmission of standard between the internet terminal computer 204 and the webserver 203, carry out information interaction by man-machine interaction language (MML) message between the webserver 203 and the self-service communication server 101.
This user ID is the telex network number of user's communications terminal 103, and perhaps this user ID has only corresponding mapping relations with the telex network number of user's communications terminal 103 in information database 102.
Step 302: the WEB function pages that terminal computer 204 provides by the webserver 203 is browsed the log-on message of predesignating that is stored in the information database 102.
After subscription authentication was passed through, the self-service communication server 101 sent log-on message predetermined in the information database 102 to the webserver 203.
Common carrier is with customer service, and the various value-added services businesses of being released, for example: 800 service, the call card business, access services such as centrex service, Premium Charging business, universal number, and personalized service such as Corresponding Secretary business, the speech communication record is professional, voice-enabled chat is professional, and log-on message list storage such as various information platform service is in information database 102.
The self-service communication server 101 sends to the webserver 203 with above-mentioned communication service title and relevant informations such as introduction to business and charging way, sent on the internet terminal computer 204 by the webserver 203, the user is by the above-mentioned log-on message of WEB page browsing.
Step 303: terminal computer 204 is according to Information Selection communication service of browsing wherein and registration, and is input as and realizes that selected communication service inserts needed related data.
Preferably, by the predetermined communication service of common carrier, do not need the user that the communication access code of this communication service is set, and preestablish by common carrier.But the user need import the needed data necessary information of selected communication service.
For example: select voice friend-making chat hotline service.In order to allow the user easily use this service, the user also needs to import the user ID in this service, and the pet name, friend-making condition, interruption-free are provided with etc.This depends on the business setting of value-added service operator.
Step 304: terminal computer 204 is set up new communication service and registration according to prompting, and the communication service that input is set up is for realizing that this communication service inserts needed communication service title and related data.
In order to embody the convenience of self-service communication service, system also allows user oneself to set up new communication service.
The service name of the communication service that the user is self-built and communication access code are set by the user, usually, need system's authentication, can call out and connect the pairing communication access code of this communication service to guarantee the user's communications terminal, and by communication charge accurately.
For example: the user can set up speed, and to put through signal thin, and the user's name and the communicating number of often contact is based upon in the self-service communication service operation system.
Under certain conditions, also may may further comprise the steps 3041 and step 3042:
Step 3041: the communication service that selection is registered, after selecting, delete.
Especially, in the present embodiment, customer service is as basic voice communication service, and by system registry, the user can not delete.
Step 3042: the communication service that selection is registered, after selecting, its related data of making amendment.
Especially, in the present embodiment, customer service is as basic voice communication service, its related data, and by system's setting, the user can not make amendment.
Especially, the communication access code of the communication service of predesignating in the log-on message of the system that the user registered, also by system's setting, the user can not make amendment.
Step 305: be communication service produce index and the function setting of being registered.
User's use can be set up call number to the communication service of being registered for convenience, and the call number of being set up will be utilized the generation of the prompting list in the self-service communication service operation flow.
Especially, in the present embodiment, as basic voice communication service, the call number of customer service can not be regrouped.
As shown in table 1, whether that the communication service call number of being registered is openly in the prompting list can select.For example: the speed that the user sets up puts through that signal is thin just can be set to injustice and to reach in the prompt table list.
Especially, in the present embodiment, the length of the index number that the speed dialing of being set up is thin is system's defined.
Step 306: the self-service communication server receives the data of user's input and is stored in the customer data base of information database.
The self-service communication service main contents abridged table that table 1 user sets up
| Call number | Service name | The communication access code | Whether index is disclosed | Service attribute |
| 0 | Customer service | 54321 | Open | Basic service |
| 1 | Secretary's platform | 54322 | Open | Intended service |
| 2 | Voice mail | 54323 | Open | Intended service |
| 3 | Company's exchange | 01087654321 | Open | Self-built business |
| 4 | Friend-making chat | 54324 | Underground | Intended service |
| 901 | Zhao Xiaolong | 12345678911 | Underground | Self-built business |
| 902 | Qian Xiaohu | 12345678901 | Underground | Self-built business |
| 903 | Sun Xiaofeng | 12345678902 | Underground | Self-built business |
| 904 | Li Xiaohua | 12345678903 | Underground | Self-built business |
| 905 | Liu is total | 12345678904 | Underground | Self-built business |
| 906 | Wang is total | 12345678905 | Underground | Self-built business |
| 907 | Zheng Mingming | 12345678906 | Underground | Self-built business |
| 908 | Minister Chen | 12345678912 | Underground | Self-built business |
| 909 | The vice president of Soviet Union | 12345678913 | Underground | Self-built business |
For guaranteeing that the every communication service in the self-service communication service business can normally use, the self-service communication server 101 will carry out information interaction with the pairing operation system of every communication service automatically.
For example: select voice friend-making chat hotline service.The business information that the self-service communication server is provided with the user sends and is saved in the operation system of voice friend-making chat hotline service, comprises user ID, and the pet name, friend-making condition, interruption-free are provided with etc.
Describe the implementation method that communication service of the present invention inserts in detail below in conjunction with accompanying drawing 1 and accompanying drawing 4.
As shown in Figure 1, in the present embodiment, for opening self-service communication service business, the intelligent network 100 of common carrier needs following functional part and has following known basic function:
SSP/AIP104: the major function of Service Switching Point is for inserting call treatment and operation exchange.Ip intelligent peripherals (AIP) has voice interactive function, comprise literary composition language conversion (Text To Speech, TTS), phonetic synthesis, playback, transmission and reception dual-tone multifrequency (Dual Tone MultipleFrequency, DTMF) or frequency shift keying (Frequency-Shift Keying, FSK) audio signal.AIP can be a physical equipment independently, also can be the part of SSP.
SCP105: be responsible for storaging user data and service logic, its major function is to receive Query Information and the Query Database that operation exchange node (SSP) is sent here, carries out various decodings.And has an ICP/IP protocol interface.
SMS106: the new business logic of creating in service creation environment is input among the SMS106 by service supplier, and SMS106 packs it among the SCP105 again, and this new business is provided on communication network.
SCE107: the demand according to the client generates new service logic.Usually, after business designs, need at first to pass through strict checking and simulation test, can not cause harmful effect to the existing business of telecommunications network to guarantee it.After this, SCE107 sends the service logic of newly-generated business to SMS106, is loaded into SCP105 by SMS106 again and goes up operation.
SMAP108: the interface of visit SMS106 is provided, and the result who operates at SMAP108 leaves SMS106 in.
In the present embodiment,, also need to set up the self-service communication server 101, and set up information database 102 for realizing the present invention.
In the present embodiment, adopt wide area network or local area network (LAN) to connect between Self-Service device 101, the SCP105, carry out information interaction by ICP/IP protocol.
Service creation environment SCE107 realizes professional needed service logic (operation flow) of self-service communication service and business datum (needed database and variable in the process of service execution) with the form of software, form self-service communication service business logic software module, thereby generate self-service communication service business, and the self-service communication service business that generates is verified and tested.
Business management system SMS106 will be loaded in the service control point (SCP) 105 self-service communication service service logic and business datum and corresponding software module.
By SMAP SMAP108, common carrier will meet the user data of opening self-service communication service business and be entered in the corresponding database, and by SMS106 the user data of self-service communication service business will be loaded among the SCP105.
For realizing the present invention, user's communications terminal 103 also should have the dtmf tone of transmission frequency signal or/and the function of FSK audio signal.
In the present embodiment, the network insertion service of user's communications terminal provides for common carrier, supposes that the telex network number of terminal is " 12345678900 ".And the main contents of supposing the communication service that this user sets up are as shown in table 1.
According to the present invention, as shown in Figure 4, the performing step that communication service of the present invention inserts is as follows:
Step 401: dial " 12345678900 " for the communication terminal 103 of " 12345678900 " by the telex network number.
Communication terminal can be the PSTN fixed telephone, or the gsm mobile telephone machine, or the CDMA mobile phone.
For example: communication terminal is the gsm mobile telephone machine.
Step 402: basic communication network 10 sends to service switching point 104 with this calling, and SSP104 is triggered to service control point (SCP) 105 with this calling.
For example: basic communication network 10 is the GSM mobile radio communication.
Step 403:SCP105 analyzes caller communicating number and called communicating number, enters into self-service communication service access service flow process.
Obviously, in this time calling out, rear subscriber number is identical with called communicating number.If inequality, SCP105 carries out other IN service operation according to called communicating number.
Step 404:SCP105 sends to the self-service communication server 101 with the telex network number of communication terminal 103.
Step 405: the self-service communication server 101 is according to corresponding customer data base in the telex network number retrieved information data storehouse 102 of communication terminal 103.
Step 406: the self-service communication server 101 is judged according to result for retrieval.If the communication service of setting up in the customer data base has only a class, directly search index number is set to " 0 ", and goes to step 414.
In the example of this enforcement, the communication service that the user sets up has a plurality of classifications.
Step 407: the self-service communication server 101 generates the prompting list according to result for retrieval, and the prompt table single-shot is delivered to SCP105.
In the present embodiment, according to shown in the table 1, for example: the prompting list that is generated is " welcome to use self-service communication service business, please select by button, enter customer service please press 0, enter secretary's platform please by 1, enter voice mail please by 2, the company exchange of entering is please by 3 "
Because " friend-making chat " that the user sets up and other self-built speed are put through the thin service of signal and are set to undergroundly, above information will not occur in the prompting list.
Step 408:SCP105 delivers to SSP/AIP104 with the prompt table single-shot, and notice SSP/AIP104 speech play prompting list and the button of accepting communication terminal 103 are selected information.
The prompting list that SSP/AIP104 will receive carries out text-speech conversion (TTS), and to the voice content of communication terminal 103 play cuing lists.The user carries out button and selects.
Step 409: communication terminal 103 carries out button and selects.
In the present embodiment, the user removes and selects to key in " 0 ", and " 1 ", " 2 " outside " 3 ", can also be selected to key in " 4 " and reach " 901 " to " 909 ".
Step 410:SSP/AIP104 accepts the selection of communication terminal 103, and selection result is turned back to SCP105.
Especially, if the first key entry of user is numerical key " 9 " in the present embodiment, SSP/AIP will wait for twice button accepting remainder, and in the case, the time span user that accepts who surpasses regulation does not carry out the button selection, returns the numeral that user terminal 103 has been keyed in.
Under other situation, only accept one-touch, do not carry out the button selection, return digital " 0 " if surpass the time span user that accepts of regulation.
Step 411:SCP105 sends to the self-service communication server 101 with the selection result of communication terminal 103.
Usually, the result of this selection is exactly the call number of the communication service of user's foundation.
Step 412: the self-service communication server 101 is judged the search index number of the selection of communication terminals 103.
If when this search index is number effective, go to step 414.
When if this search index is number invalid, to user's the input number of times accumulated counts of makeing mistakes.
Step 413: 101 couples of users' of the self-service communication server the input number of times of makeing mistakes is judged.
Number of times is less than the number of times of regulation if make mistakes, and generates prompting list and transmission to SCP105, turns back to step 408.
The number of times that number of times equals to stipulate if make mistakes directly number is set to " 0 " with search index, and goes to step 414.
For example: in this step, the prompting list of generation is " the call number mistake of your input please be re-entered ".
For example: the number of times of makeing mistakes of regulation is 3 times.
Step 414: Self-Service device 101 Query Information databases 102, retrieve determined search index number pairing communication access code, and return to SCP105 as called communication access code;
Step 415:SCP105 carries out the follow-up access process of IN service according to called communication access code.
Because involved intelligent network is existing known intelligent network structure among the present invention, it has been domestic basic common carrier, for example: China Mobile, CHINAUNICOM, China Telecom, China Netcom adopt, and are known by the technical staff in intelligent network technology field.Therefore, by above description, those skilled in the art is easy to realize self-service communication service business proposed by the invention on intelligent network.
Above-described embodiment is to the detailed description that the present invention carried out for those of ordinary skills are understood; but those of ordinary skills can expect; can also make other variation and modification in the scope that does not break away from claim of the present invention and contained, it is all in protection scope of the present invention.
Claims (15)
1. realize the system of self-service communication service business comprising Service Switching Point based on intelligent network for one kind, service control point (105), ip intelligent peripherals, and communication terminal (103) is characterized in that, also comprise:
Information database (102) is used to store the customer data base of a plurality of communication terminals (103) of self-service communication service business, and for realizing setting up the log-on message of customer data base;
The self-service communication server (101), be used for retrieved information data storehouse (102), acquisition is the professional needed information of the self-service communication service of realization, and accepts user's request of communication terminal (103), the data in setting, modification, interpolation, the deletion information database (102).
2. the system of the self-service communication service business of realization according to claim 1 is characterized in that described customer data base comprises: the telex network number of communication terminal (103); And
The access information of the communication service that the telex network number is registered.
3. the system of the self-service communication service business of realization according to claim 2 is characterized in that the access information of described communication service comprises: the pairing service name of communication service; And
Its pairing communication access code; And
Its pairing call number.
4. the system of the self-service communication service business of realization according to claim 1 is characterized in that, the log-on message of storage comprises the log-on message of a plurality of communication services of predesignating in the described information database (102).
5. the system of the self-service communication service business of realization according to claim 4 is characterized in that the log-on message of the described communication service of predesignating comprises: the pairing service name of communication service; And
Its access code of communicating by letter; And
Its introduction to business; And
Its rate mode.
6. according to the system of claim 3 or the self-service communication service business of 5 described realizations, it is characterized in that the telex network number that described communication access code is a standard, or customer service number, or the value-added service service number, or the intelligent network business access code, or manual position operator number.
7. the system of the self-service communication service business of realization according to claim 1 is characterized in that, the log-on message of storage is that a plurality of users share in the described information database (102).
8. a method of setting up self-service communication service customer data base is characterized in that, comprises following processing procedure:
Steps A 1: login the self-service communication server (101), the self-service communication server (101) carries out subscription authentication, after authentication is passed through, browses the log-on message that is stored in the information database (102);
Steps A 2: according to the communication service that the Information Selection of browsing is wherein predesignated, selected and registration is perhaps set up new communication service and registration according to prompting; And
The communication service that input is registered is for realizing that communication service inserts needed data;
Steps A 3: the self-service communication server (101) receives the data of user's input and is stored in the customer data base of information database (102).
9. the method for setting up self-service communication service customer data base according to claim 8 is characterized in that comprising the telex network number of communication terminal (103) in the user authentication information at least in the described steps A 1.
10. the method for setting up self-service communication service customer data base according to claim 8 is characterized in that, described steps A 2 also comprises following processing procedure:
Steps A 21: the communication service that selection is registered, after selecting, delete;
Steps A 22: the communication service that selection is registered, after selecting, the related data of making amendment;
Steps A 23: be the communication service produce index registered number and function setting.
11. the method for setting up self-service communication service customer data base according to claim 8 is characterized in that, the communication service of registering in the described customer data base comprises a basic voice communication service at least.
12. the method for setting up self-service communication service customer data base according to claim 11 is characterized in that described basic voice communication service is by system's registered in advance; And
The service name of basic voice communication service and communication access code are predesignated by system; And
The call number of basic voice communication service is set in advance by system.
13. the method for setting up self-service communication service customer data base according to claim 10 is characterized in that, in the described steps A 23, index be set to be disclosed in the prompting list in or underground the prompting list in.
14. realize the method for self-service communication service business it is characterized in that communication terminal is connected the telex network number of this communication terminal based on intelligent network for one kind, enter communication service access service flow process.
15. the method according to the self-service communication service business of the described realization of claim 14 is characterized in that, described communication service access service flow process comprises the steps:
Step B1: the self-service communication server (101) is retrieved the pairing customer data base of telex network number of communication terminal (103) according to the telex network number visit information database (102) of communication terminal (103);
Step B2: judge whether the communication service of registering in the customer data base has only a class, if, then directly select this communication service, go to step B7; Otherwise continue;
Step B3: the self-service communication server (101) generates the prompting list according to result for retrieval;
Step B4: system is to communication terminal (103) speech play prompting list, and communication terminal (103) is selected the communication service of required access;
Step B5: system accepts the selection of communication terminal (103), and selection result is turned back to the self-service communication server (101);
Step B6: the self-service communication server (101) is judged the selection of communication terminal (103), determines the communication service that communication terminal (103) is selected;
Step B7: the self-service communication server (101) Query Information database (102), retrieve the pairing communication access code of communication service, and return to intelligent network as called communication access code;
Step B8: intelligent network is carried out the follow-up access process of IN service according to called communication access code.
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| CN 200610008024 CN101026650A (en) | 2006-02-23 | 2006-02-23 | Communication service access system and method |
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| CN 200610008024 CN101026650A (en) | 2006-02-23 | 2006-02-23 | Communication service access system and method |
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| CN101026650A true CN101026650A (en) | 2007-08-29 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2010031240A1 (en) * | 2008-09-18 | 2010-03-25 | 中兴通讯股份有限公司 | System for color ring user self-server service and realization method thereof |
| CN101997712B (en) * | 2009-08-28 | 2012-10-17 | 华为终端有限公司 | Method, device and system for managing terminals |
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| CN107154263A (en) * | 2017-05-25 | 2017-09-12 | 宇龙计算机通信科技(深圳)有限公司 | Sound processing method, device and electronic equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2010031240A1 (en) * | 2008-09-18 | 2010-03-25 | 中兴通讯股份有限公司 | System for color ring user self-server service and realization method thereof |
| US8805985B2 (en) | 2009-04-08 | 2014-08-12 | Telefonaktiebolaget L M Ericsson (Publ) | Method for privacy management in an identity network, physical entities and computer program therefor |
| CN102439936B (en) * | 2009-04-08 | 2015-02-25 | 瑞典爱立信有限公司 | Controller and computer program for privacy management in an identity network |
| CN101997712B (en) * | 2009-08-28 | 2012-10-17 | 华为终端有限公司 | Method, device and system for managing terminals |
| CN102799599A (en) * | 2011-05-27 | 2012-11-28 | 富士通株式会社 | Method and device for processing customer-generated media information |
| CN104541552A (en) * | 2012-07-20 | 2015-04-22 | 奥林奇公司 | Management of roaming in a communication network as a function of a credits usage profile |
| CN104541552B (en) * | 2012-07-20 | 2018-08-10 | 奥林奇公司 | Management according to telephone expenses service condition to being roamed in communication network |
| CN107154263A (en) * | 2017-05-25 | 2017-09-12 | 宇龙计算机通信科技(深圳)有限公司 | Sound processing method, device and electronic equipment |
| CN110445812A (en) * | 2019-07-29 | 2019-11-12 | 湖南工业大学 | A kind of means of communication based on personal information database |
| CN110445812B (en) * | 2019-07-29 | 2022-03-11 | 湖南工业大学 | Communication method based on personal information database |
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