CN101997712B - Method, device and system for managing terminals - Google Patents
Method, device and system for managing terminals Download PDFInfo
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Abstract
The invention discloses a method, a device and a system for managing terminals, relating to the field of communication and solving the problem that the management requirements of a subscriber on the terminal cannot be coped with in time in the prior art. The method for managing the terminals provided in the embodiment of the invention comprises the following steps of: playing a service list, which is established in advance and can be selected by a subscriber, to the subscriber in the manner of voice, wherein options in the service list correspond to webmaster commands; receiving the option selected by the subscriber, and sending the webmaster command corresponding to the option selected by the subscriber in the service list and a terminal identification corresponding to the webmaster command to a webmaster server; receiving voice data returned by the webmaster server; and converting the voice data into a simulative voice signal to be played, wherein the voice data correspond to a processing result of the webmaster command on the terminal. The invention is suitable for various communication networks.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of methods, devices and systems of office terminal.
Background technology
At present the management at terminal (terminal that comprises the Internet and various communication networks) is mainly accomplished by network management personnel's manual operation webmastering software.For example, the network management personnel initiatively perhaps diagnoses investigation according to user report to network failure, needs the network management personnel through fault diagnostic program the fault point to be positioned and repairs.
State in realization in the process of terminal management; The inventor finds to have following problem in the prior art at least: since from the user to the requirement at terminal (such as Trouble Report; Service fulfillment, charge querying etc.) often timely; The network management personnel can not accomplish timely reply, has caused the hysteresis of network management.
Summary of the invention
Embodiments of the invention provide a kind of method, device, system of office terminal, can in time tackle the management expectancy of user to the terminal.
For achieving the above object, embodiments of the invention adopt following technical scheme:
A kind of method of office terminal comprises:
Can be play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order;
Receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server;
Receive the speech data that NM server returns;
Convert said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
A kind of method of office terminal comprises:
Reception is from the order of the webmaster of voice module, and the terminal iidentification that is directed against of this webmaster order;
Said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtained result;
Find and the said webmaster order speech data corresponding, feed back to voice module the result at said terminal.
A kind of voice module comprises:
List cell: be used for can being play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order;
Command sending unit: be used to receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server;
Speech data receiving element: be used to receive the speech data that NM server returns;
Broadcast unit: be used for converting said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
A kind of NM server comprises:
The order receiving element: be used to receive webmaster order, and the terminal iidentification that is directed against of this webmaster order;
Command executing unit: be used for said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtain result;
Speech data transmitting element: be used to find with said webmaster order the corresponding voice data concurrency of the result at said terminal is sent.
A kind of system of office terminal comprises: above-mentioned voice module and NM server, wherein,
Voice module: the webmaster order that is used for the user is selected, and the terminal iidentification that this webmaster order is directed against sends to NM server, and the speech data synthetic speech signal of NM server feedback is play to said user;
NM server: be used for said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and the speech data that result is corresponding, feed back to voice module.
The method of the office terminal that the embodiment of the invention provides, device, system; Directly carry out the webmaster order of user's appointment by NM server; Can in time tackle the management expectancy of user, and the mode of verbal announcement makes the user know that the result is more direct to the terminal.
Description of drawings
Fig. 1 is the flow chart of an embodiment of the method for office terminal of the present invention.
Fig. 2 is the flow chart of another embodiment of the method for office terminal of the present invention.
Fig. 3 is the flow chart of another embodiment of the method for office terminal of the present invention.
Fig. 3 a is the flow chart of step 303 among another embodiment of the method for office terminal of the present invention.
Fig. 4 is the flow chart of another embodiment of the method for office terminal of the present invention.
Fig. 5 is the structural representation of an embodiment of voice module of the present invention.
Fig. 6 is the structural representation of another embodiment of voice module of the present invention.
Fig. 7 is the structural representation of an embodiment of NM server of the present invention.
Fig. 7 a is the another kind of structural representation of an embodiment of NM server of the present invention.
Fig. 8 is the structural representation of an embodiment of the system of office terminal of the present invention.
Embodiment
The network management technology of current industry still is in the starting, all needs operator's manual operation webmastering software to accomplish to the operations such as diagnosis at terminal.For the user at terminal, the user address of putting down in writing in the end message that they use, the business of having opened, AD account number, password, the database, phone etc. all can't be learnt.And under the situation at magnanimity terminal, operator's manual operation can not be satisfied the demand of quantity.
The network management content that the embodiment of the invention can be used always through several kinds of users of prior storage, and set the webmaster order corresponding with said organize content, said webmaster order can directly be carried out by NM server.When the selected a certain network management content of user, NM server automatically performs corresponding webmaster order on the backstage, and execution result is sent to the client.Like this, directly carry out the webmaster of user's appointment by NM server and order, can in time tackle the management expectancy of user the terminal.
Method, device, system to embodiment of the invention office terminal is described in detail below in conjunction with accompanying drawing.
An embodiment of the method for office terminal of the present invention is applied to the voice module of network terminal, and is as shown in Figure 1, comprising:
S101, the service list that can be selected by the user that will set up are in advance play to the user with the mode of voice, and the option in the said service list is ordered corresponding with webmaster.
S102, receive the option that said user selects, and the pairing webmaster order of said option that user in the said service list is selected, and the corresponding terminal iidentification of said webmaster order sends to NM server.
The speech data that S103, reception NM server return.
S104, convert said speech data into analog voice signal and play, said speech data is ordered corresponding to the result at said terminal with said webmaster.
The service that present embodiment needs the user transfers the webmaster order to, is directly carried out the webmaster of user's appointment by NM server and orders, and can in time tackle the management expectancy of user to the terminal, and the mode of verbal announcement makes the user know that the result is more direct.
Another embodiment of the method for office terminal of the present invention is applied to the gateway server of network terminal, and is as shown in Figure 2, comprising:
S201, receive webmaster order from voice module, and the terminal iidentification that is directed against of this webmaster order.
S202, said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtained result.
S203, find and speech data that the order of said webmaster is corresponding to the result at said terminal, feed back to voice module.
The webmaster that present embodiment is directly carried out user's appointment by NM server is ordered, and can in time tackle the management expectancy of user to the terminal, and the mode of verbal announcement makes the user know that the result is more direct.
Another embodiment of the method for office terminal of the present invention, as shown in Figure 3, comprising:
S301, voice module are set up service list.
Voice module is set up can be by the service list of user's selection, and the option in the said service list is corresponding with the webmaster order.
Said voice module is similar to the audio communication information desk (such as the customer service phone 10080100800 of China Mobile) that generally uses now; Allow the user through telephone network (comprising wired telephone network and wireless telephony network) login voice module; Login the rear line playing voice prompting the user; Said then voice module waits for that the user selects in service list according to prompting, provides a kind of way of realization of service list below, and is as shown in table 1:
| The option sequence number | The option content | Corresponding webmaster order |
| 1 | Tracing trouble | The fault inquiry instruction |
| 2 | Start | The remote opening instruction |
| 3 | Shutdown | The remote power-off instruction |
Table 1
Wherein, The option content is the particular content of service list, and every option content all has the option sequence number of a correspondence, when the user lands voice module through telephone network; Play every option content and corresponding option sequence number thereof through voice to the user; The user is through the numeral of the digital keys click option sequence number of mobile phone or landline telephone, with the service content of confirming that the user needs, and the option content corresponding in the table 1 just with the option sequence number; Afterwards, voice module sends to NM server with the corresponding webmaster order of option content that the user selectes.
Certainly, table 1 is an example of service list way of realization just, can set the corresponding relation of the option sequence number that more tallies with the actual situation, option content, the order of corresponding webmaster when specifically using.
S302, user land voice module, and voice module is play the option content and the corresponding option sequence number of this option content of service list to the user through voice.
The selected service content of S303, user, and the terminal iidentification that is directed against of this service.
The user is through the numeral of the digital keys click option sequence number of mobile phone or landline telephone, with the service content of confirming that the user needs.
The user in service list after the selected option or before, the terminal iidentification that voice module points out the webmaster order of selected this execution of user to be directed against in addition.The terminal that said terminal iidentification is corresponding can be computer, the DTV of networking, even can be electrical equipment such as the air-conditioning that links to each other with the Internet, refrigerator, microwave oven.The mode of the terminal iidentification that the webmaster order of selected this execution of user is directed against can be user's dumb terminal sign (such as terminal IP or Termination ID); Also can shown in Fig. 3 a, carry out in such a way:
S303a, terminal iidentification and ID are bound.
Said ID is a special number of remembering more easily with respect to terminal iidentification, to be user-friendly to.Said ID can be user identity card number, perhaps user mobile phone number, perhaps fixed line number.
S303b, search corresponding terminal iidentification through the ID of user input, said terminal iidentification is the terminal iidentification that the webmaster order is directed against.
The pairing webmaster order of service content that S304, voice module select the user, and the terminal iidentification that the said webmaster order selected of user is directed against sends to NM server.
S305, NM server are set up and the corresponding speech data of webmaster process of commands result.
To the webmaster order of table 1, this step speech data corresponding with webmaster process of commands result can be as shown in table 2.
| The webmaster order of carrying out | Execution result | The speech data content of returning |
| Tracing trouble | Success | Fault is got rid of |
| Tracing trouble | Failure | Fault is not got rid of, and please tries after a while again |
| Start | Success | Start shooting |
| Start | Failure | Boot failure please tries after a while again |
| Shutdown | Success | Shut down |
| Shutdown | Failure | The shutdown failure please tries after a while again |
Table 2
This step does not have inevitable sequencing with step S301-S304.
S306, NM server receive the webmaster order from voice module, and the terminal iidentification that is directed against of this webmaster order.
S307, NM server are carried out said webmaster order to the corresponding terminal of said terminal iidentification, and are obtained result.
NM server uses the TR069 agreement to the corresponding terminal of said terminal iidentification GetParameterValues method reads the parameter at terminal; And obtain like uplink speed, downgoing line speed, up power output, the isoparametric value of down output power the result who obtains diagnosing through Algorithm Analysis again.The above-mentioned process that obtains diagnostic result through Algorithm Analysis can be used existing known analysis and diagnosis method, does not do at this and gives unnecessary details.
S308, NM server find and the said webmaster order speech data corresponding to the result at said terminal, feed back to voice module.
Such as the order of, webmaster is to be that 1234 the TV that links to each other with network carries out " tracing trouble " and operates to terminal iidentification.According to table 2 content; If the webmaster order from voice module is " tracing trouble "; The execution result of NM server is " success ", and so corresponding speech data is " fault is got rid of ", and NM server sends to said voice module with the speech data of " fault is got rid of ".
S309, voice module are play the speech data synthetic speech signal of NM server feedback to said user, said speech data is corresponding to the result at said terminal with said webmaster order.
According to the example of step S308, voice module is play the speech data synthetic video signal of " fault is got rid of " to said user.
Another embodiment of the method for office terminal of the present invention, terminal iidentification and user identity card number binding in the present embodiment, as shown in Figure 4, present embodiment comprises:
S401, voice module are set up service list.
The service list content is as shown in table 1.
S402, user A land voice module through mobile phone dialing number 10000.
S403, voice module are to user A playing voice prompting.
Said voice suggestion is following:
" service content that please select you to need: 1 is tracing trouble; 2 are start; 3 are shutdown.”
S404, user A are through hand-set digit button selected 2.
S405, voice module are once more to user A playing voice prompting.
Said voice suggestion is following:
" please import identification card number.”
S406, user A are through hand-set digit button input identification card number.
S407, voice module send to network manager with the webmaster order of " start " and user's identification card number.
S408, network manager are carried out " start " order to the corresponding terminal of user's identification card number, and the speech data that execution result is corresponding sends to voice module.
Network manager finds the air-conditioning that corresponding start object is an All-China Federation of Taiwan Compatriots net through user's identification card number; This air-conditioning is carried out " start " instruction; And start shooting successfully; Network manager finds corresponding speech data (according to shown in the table 2) and is " starting shooting " in its data storehouse, and this speech data is sent to voice module.
S409, voice module are play the voice of " starting shooting " to user A.
Above embodiment is ordered by the webmaster that NM server is directly carried out user's appointment, lets NM server directly in the face of the client, can in time tackle the management expectancy of user to the terminal.Simultaneously, above embodiment can develop webmaster to image, voice dualization for NM server provides a kind of sound interface.In addition; Except the listed corresponding relation of table 1, table 2; Network management personnel or service provider can add the content of the content of service list and the speech data corresponding with webmaster process of commands result according to the needs of self and revise; Favorable expandability can realize more management function, and the mode of verbal announcement makes the user know that the result is more direct.
An embodiment of voice module of the present invention, as shown in Figure 5, comprising:
List cell 51: be used for can being play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order.
Command sending unit 52: be used to receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server.
Speech data receiving element 53: be used to receive the speech data that NM server returns.
Broadcast unit 54: be used for converting said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
Present embodiment converts user's requirement to the webmaster order by voice module; NM server is directly carried out described webmaster order; Voice module feeds back to the user with the execution result of webmaster order; Can in time tackle the management expectancy of user, and the mode of verbal announcement makes the user know that the result is more direct to the terminal.
Another embodiment of voice module of the present invention, as shown in Figure 6, comprising:
List cell 61: be used for can being play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order.
Command sending unit 62: be used to receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server.
Speech data receiving element 63: be used to receive the speech data that NM server returns.
Broadcast unit 64: be used for converting said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
Wherein, said command sending unit 62 comprises:
Bind subelement 621: be used for terminal iidentification and ID are bound.
Search subelement 622: be used for searching corresponding terminal iidentification through the ID of said user input, said terminal iidentification is the sign at the terminal that is directed against of webmaster order.
Said ID is a user identity card number, perhaps user mobile phone number, perhaps fixed line number.
Present embodiment converts user's requirement to the webmaster order by voice module; Sending to NM server carries out; The execution result of this webmaster order feeds back to the user by voice module; Can in time tackle the management expectancy of user, and the mode of verbal announcement makes the user know that the result is more direct to the terminal.
An embodiment of NM server of the present invention, as shown in Figure 7, comprising:
Order receiving element 72: be used to receive webmaster order, and the terminal iidentification that is directed against of this webmaster order.
Command executing unit 73: be used for said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtain result.
Speech data transmitting element 74: be used to find with said webmaster order the corresponding voice data concurrency of the result at said terminal is sent.
Further, shown in Fig. 7 a, NM server can also comprise:
Units of speech data 71: link to each other with said speech data transmitting element, be used to set up corresponding speech data with webmaster process of commands result.
List cell 75: be used for can being play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order.
Command sending unit 76: be used to receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to the order receiving element.
Speech data receiving element 77: be used to receive the speech data that the speech data transmitting element returns.
Broadcast unit 78: be used for converting said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
The webmaster that present embodiment is directly carried out user's appointment by NM server is ordered, and can in time tackle the management expectancy of user to the terminal, and the mode of verbal announcement makes the user know that the result is more direct.
An embodiment of the system of office terminal of the present invention, as shown in Figure 8, comprising: voice module 81 and NM server 82, wherein,
Voice module 81: the webmaster order that is used for the user is selected, and the terminal iidentification that this webmaster order is directed against sends to NM server, and the speech data synthetic speech signal of NM server feedback is play to said user.
NM server 82: be used for said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and the speech data that result is corresponding, feed back to voice module.
The webmaster that present embodiment is directly carried out user's appointment by NM server is ordered, and can in time tackle the management expectancy of user to the terminal, and the mode of verbal announcement makes the user know that the result is more direct.
One of ordinary skill in the art will appreciate that all or part of flow process that realizes in the foregoing description method; Be to instruct relevant hardware to accomplish through computer program; Described program can be stored in the computer read/write memory medium; This program can comprise the flow process like the embodiment of above-mentioned each side method when carrying out.Wherein, described storage medium can be magnetic disc, CD, read-only storage memory body (Read-Only Memory, ROM) or at random store memory body (Random Access Memory, RAM) etc.
The above; Be merely embodiment of the present invention, but protection scope of the present invention is not limited thereto, any technical staff who is familiar with the present technique field is in the technical scope that the present invention discloses; Can expect easily changing or replacement, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (9)
1. a voice module is characterized in that, comprising:
List cell: being used for can be by the service list of user's selection with what set up in advance; Mode with voice is play to the user; Option in the said service list is corresponding with the webmaster order, and wherein, the option content in the said service list comprises start, shutdown and tracing trouble;
Command sending unit: be used to receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server;
Speech data receiving element: be used to receive the speech data that NM server returns;
Broadcast unit: be used for converting said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
2. voice module according to claim 1 is characterized in that, said command sending unit comprises:
Bind subelement: be used for terminal iidentification and ID are bound;
Search subelement: be used for searching corresponding terminal iidentification through the ID of said user input, said terminal iidentification is the sign at the terminal that is directed against of webmaster order.
3. a NM server is characterized in that, comprising:
The order receiving element: be used to receive webmaster order, and the terminal iidentification that is directed against of this webmaster order, wherein, the option that the user selectes in said webmaster order and the service list is corresponding, and said service list is set up in advance by voice module and can be selected by the user;
Command executing unit: be used for said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtain result;
Speech data transmitting element: be used to find with said webmaster order the corresponding voice data concurrency of the result at said terminal is sent.
4. NM server according to claim 3 is characterized in that, also comprises:
Units of speech data: link to each other with said speech data transmitting element, be used to set up corresponding speech data with webmaster process of commands result.
5. the method for an office terminal is characterized in that, comprising:
Can be play to the user with the mode of voice by the service list of user's selection what set up in advance, the option in the said service list is corresponding with the webmaster order, and wherein, the option content in the said service list comprises start, shutdown and tracing trouble;
Receive the option that said user selects, and the pairing webmaster of said option that user in the said service list selectes is ordered, and the corresponding terminal iidentification of said webmaster order sends to NM server;
Receive the speech data that NM server returns;
Convert said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order.
6. method according to claim 5 is characterized in that, the selected of said terminal iidentification comprises:
ID through user's input is searched corresponding terminal iidentification;
Wherein, terminal iidentification and ID are bound, and said terminal iidentification is the sign at the terminal that is directed against of webmaster order.
7. the method for an office terminal is characterized in that, comprising:
Reception is from the order of the webmaster of voice module, and the terminal iidentification that is directed against of this webmaster order, and wherein, the option that the user selectes in said webmaster order and the service list is corresponding, and said service list is set up in advance by voice module and can be selected by the user;
Said webmaster order is carried out at the corresponding terminal of said terminal iidentification, and obtained result;
Find and the said webmaster order speech data corresponding, feed back to voice module the result at said terminal.
8. method according to claim 7 is characterized in that, search with the order of said webmaster to the corresponding speech data of the result at said terminal before, also comprise:
Set up and the corresponding speech data of webmaster process of commands result.
9. the system of an office terminal is characterized in that, comprising: voice module and NM server, wherein,
Voice module: being used for can be by the service list of user's selection with what set up in advance; Mode with voice is play to the user; Option in the said service list is corresponding with the webmaster order, and wherein, the option content in the said service list comprises start, shutdown and tracing trouble; And the option that receives said user's selection; And the pairing webmaster order of the said option that user in the said service list is selected, and the corresponding terminal iidentification of said webmaster order sends to NM server, receives the speech data that NM server returns; Convert said speech data into analog voice signal and play, said speech data is corresponding to the result at said terminal with said webmaster order;
NM server: be used to receive the webmaster order; And the terminal iidentification that is directed against of this webmaster order; Wherein, the option that the user selectes in the order of said webmaster and the service list is corresponding, and the order of said webmaster is carried out at the terminal of said terminal iidentification correspondence; And obtain result, find with said webmaster order the corresponding voice data concurrency of the result at said terminal is sent.
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| CN108764649B (en) * | 2018-04-28 | 2022-04-26 | 平安科技（深圳）有限公司 | Insurance sales real-time monitoring method, device, equipment and storage medium |
| CN113973275B (en) * | 2021-10-28 | 2023-06-27 | 中国联合网络通信集团有限公司 | Data processing method, device and medium |
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