CN101710413A - Service comprehensive evaluation information acquisition method, service comprehensive evaluation system and traction system - Google Patents
Service comprehensive evaluation information acquisition method, service comprehensive evaluation system and traction system Download PDFInfo
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- CN101710413A CN101710413A CN200910235685A CN200910235685A CN101710413A CN 101710413 A CN101710413 A CN 101710413A CN 200910235685 A CN200910235685 A CN 200910235685A CN 200910235685 A CN200910235685 A CN 200910235685A CN 101710413 A CN101710413 A CN 101710413A
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Abstract
The invention discloses a service comprehensive evaluation information acquisition method, a service comprehensive evaluation system and a traction system, belonging to the technical field of computers. In the service comprehensive evaluation information acquisition method, the traction system receives information sent by a website queuing machine, and obtains the service comprehensive evaluation information. The service comprehensive evaluation system comprises the traction system, a service terminal, the website queuing machine and an evaluator. The traction system comprises a first receiving module, a second receiving module and an acquisition module. In the invention, the association relation among a teller number, the service evaluation information and the service type mark is established through the acquisition module of the traction system, and the service comprehensive evaluation information is obtained. The invention is convenient for a bank website to know the service comprehensive evaluation information of concrete traction types provided for a teller so as to improve the service quality of the bank website.
Description
Technical field
The present invention relates to acquisition methods, system and the transaction system of service colligate evaluation information, belong to field of computer technology.
Background technology
China is after accession to WTO, and the competition of service field is exactly the competition of service level, and the outlet of commercial bank best embodies service level, and the service level that improves constantly outlet is the only way of the financial competitive environment of financial circles reply internationalization.But how the teller of outlet of commercial bank service quality being estimated still is a difficult problem that needs to be resolved hurrily.
After the method for obtaining service evaluation information that a plurality of commercial banks site is generally adopted is investigated, find that the evaluator of being installed in the bank agency only gathered the evaluation information of user to teller's service satisfaction (as: feel quite pleased, satisfied and dissatisfied etc.).The existing technical scheme of obtaining service evaluation information is: bank outlets' queue machine is stored teller number in advance, trigger the user and obtain queue number, the services request that queue machine sends according to the teller of bank outlets, generate queue number and teller's number related information, send related information to corresponding teller and user, the user locates transacting business to the teller of corresponding teller's correspondence.After transaction was finished, the user imported the service evaluation information to teller number on evaluator, and stored described evaluation information into queue machine.
In the existing technical scheme of obtaining service evaluation information, just gathered the evaluation information of user to teller's service, the information sharing but evaluator and transaction system are unrealized, can't set up the user to the evaluation information of teller's service and the corresponding relation between bank outlets' type of transaction and the site teller, thereby can't know that the user provides the service colligate evaluation information of concrete type of transaction to the teller.
Summary of the invention
The present invention provides a kind of acquisition methods, system and transaction system of service colligate evaluation information for solving the technical matters of different type of transaction information being carried out service evaluation.
The embodiment of the invention provides a kind of acquisition methods of service colligate evaluation information, comprising:
That transaction system receives is that the site queue machine sends, the teller carries out the teller number of the used service terminal correspondence of business service and the queue number that described active user held for the active user;
Described transaction system receives described teller that described service terminal sends number and comes from the service evaluation information of described active user's feedback, and with described service evaluation information corresponding service type identification;
Described transaction system obtains the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.
The embodiment of the invention provides a kind of transaction system, comprising:
First receiver module is used to receive that the site queue machine sends, teller and carries out the teller number of the used service terminal correspondence of business service and the queue number that described active user held for the active user;
Second receiver module is used to receive described teller that described service terminal sends number and comes from the service evaluation information of described active user's feedback, and with described service evaluation information corresponding service type identification;
Acquisition module is used for obtaining the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.
The embodiment of the invention provides a kind of service colligate evaluation system, the service terminal that comprises above-mentioned transaction system, communicates to connect with described transaction system, the site queue machine that communicates to connect with described transaction system and described service terminal, and the evaluator that communicates to connect with described service terminal.
Acquisition methods, system and the transaction system of the service colligate evaluation information that the embodiment of the invention provides, set up the association of queue number, teller number, type of transaction sign and service evaluation information by transaction system, obtain the user to the comprehensive evaluation information that the teller provides business service, realize the information sharing between transaction system and site queue machine and the evaluator.
Description of drawings
Fig. 1 is the networking synoptic diagram of service colligate evaluation system embodiment of the present invention;
Fig. 2 is the structural representation of service colligate evaluation system embodiment of the present invention;
Fig. 3 is the structural representation of transaction system embodiment of the present invention;
Fig. 4 is acquisition methods embodiment one process flow diagram of service colligate evaluation information of the present invention;
Fig. 5 is acquisition methods embodiment two process flow diagrams of service colligate evaluation information of the present invention.
Embodiment
Below by specific embodiment also in conjunction with the accompanying drawings, the present invention is described in further detail.
Fig. 1 is the networking synoptic diagram of service colligate evaluation system embodiment of the present invention, as shown in Figure 1, the service colligate evaluation system is provided with transaction system, site queue machine, is the evaluator that the user carries out the used service terminal of business service and is connected by network communication protocol with described service terminal that described service terminal is connected by network communication protocol with described site queue machine.The transaction system of service colligate evaluation system is connected by encrypted communications link with the service terminal of outlet; Transaction system is connected by network communication protocol with the site queue machine; Described communication protocol can be network communication protocol and hardware communication protocols, comprises ICP/IP protocol and RS232 agreement etc.Transaction system receives the information that site queue machine and service terminal are sent, and sets up the comprehensive evaluation information of user to teller's service according to described information.
The transaction system of described service colligate evaluation system is used to obtain queue number that the site queue machine sends and teller number, the teller that service terminal sends number, service evaluation information and with described service evaluation information corresponding service type identification, then by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign, obtain the comprehensive evaluation information of described active user, carry out unified management described teller's service.
Described site queue machine has the delivery outlet of a queue number at least, is used to obtain queue number, and described queue number is sent to transaction system and service terminal; Describedly can be several for the user carries out the used service terminal of business service, service terminal is corresponding to connect an evaluator; Described evaluator has the button of input evaluation information at least, and being used to obtain the user number provides the service evaluation information of business service to the corresponding teller of service terminal, and the evaluator size can similar existing code keypad.
Fig. 2 is the structural representation of service colligate evaluation system embodiment of the present invention, as shown in Figure 2, the service terminal 2 that described service colligate evaluation system comprises transaction system 1, communicate to connect with transaction system 1, the site queue machine 3 that communicates to connect with transaction system 1 and service terminal 2, and the evaluator 4 that communicates to connect with service terminal 2.
Queue machine 3 orders in site generate queue number, service terminal 2 receives the queue number that site queue machine 3 sends, carry out business service for the active user of described queue number correspondence simultaneously, acquisition type of service sign, and receive the service evaluation information that described active user feeds back to evaluator 4, and described queue number, type of service sign and the service evaluation information corresponding with described type of service sign are sent to transaction system 1.Transaction system 1 communicates to connect with site queue machine 3, the teller of the service terminal correspondence that receive the queue number that the active user held that site queue machine 3 sends, provides business service number; Transaction system 1 is carried out encrypted communications link with service terminal 2 and is connected, receive the teller number of the service terminal correspondence that business service is provided that service terminal 2 sends, the service evaluation information that the every type of service sign that service terminal 2 provides and the corresponding described type of service of user's input identify.Transaction system 1 is set up the incidence relation between described queue number, described teller number, described service evaluation information and the described type of service sign, obtains the active user provides service to the teller of described service terminal correspondence comprehensive evaluation information.Transaction system not only obtains the service evaluation information of user to teller number, and obtains the comprehensive evaluation information of the service of the concrete type of service that the user number provides the teller.
The service colligate evaluation system is set up transaction system, service terminal, communicating to connect between site queue machine and evaluator, and with described service terminal, the information that described site queue machine and described evaluator obtain sends to described transaction system, transaction system can not only be obtained teller's Transaction Information, and can obtain the service evaluation information of the type of service that the user provides the teller, realize the information sharing of transaction system and site queue machine and evaluator, set up the corresponding relation of queue number-teller number-type of service sign-service evaluation information, be convenient to the service evaluation information that bank outlets obtain the corresponding concrete type of service that the user provides the site teller.
On the basis of present embodiment, service terminal 2 comprises first processing module 21 and/or second processing module 22, first processing module 21 is used for service terminal 2 finish multinomial business service after, send the evaluation request instruction to evaluator 4, the multinomial business service of being finished is carried out comprehensive evaluation to trigger the described active user of evaluator 4 requests; Second processing module 22 is used for service terminal 2 finish each business service after, send to evaluator 4 and to estimate request instructions, to trigger the described active user of evaluator 4 requests this business service of being finished is estimated separately.If this service terminal is multinomial business service for the user carries out, service terminal can be after executing multinomial business service for the user, the request active user carries out comprehensive evaluation to the multinomial business service of being finished, obtain comprehensive evaluation information, described comprehensive evaluation information is considered as the evaluation information of user to described multinomial business service; Service terminal also can be after executing each business service for the user, and request the active user estimate separately this business service of being finished, obtains evaluation information that should a business service.In the technique scheme, first processing module 21 of service terminal 2 obtains the comprehensive evaluation information of active user to multinomial business service, and second processing module 22 obtains the independent evaluation information of active user to each business service.The evaluation information that service terminal 2 obtains first processing module 21 or second processing module 22 sends to transaction system 1, and transaction system 1 can be passed through this evaluation information, and accurately consumer positioning provides the service evaluation information of concrete business to the teller.
On the basis of the foregoing description, the transaction system 1 of described service colligate evaluation system can be wholely set with service terminal 2, transaction system 1 can receive queue number that site queue machine 3 sends and teller number, and the service evaluation information that sends of evaluator 4, with described service evaluation information corresponding service type identification and teller number.Transaction system 1 is wholely set with service terminal 2, the direct business service carried out of storage service terminal 2, the transfer efficiency of raising business datum.
On the basis of the foregoing description, described service colligate evaluation system also comprises the code keypad that communicates to connect with service terminal 2, and code keypad can be wholely set with evaluator 4.Described code keypad is used for the account password of active user's incoming traffic service, being wholely set of described code keypad and evaluator 4, be convenient to the user and import Transaction Informations such as account password, dealing money, reduce the investment of bank, save the site counter space site equipment.
The user carries out business service and feedback service evaluation information in the bank agency basic procedure is: the user enters the bank agency, at first obtains queue number at the site queue machine, waits for; The service terminal that is in idle condition triggers the queue number that user's correspondence is waited in the queue machine sequence call, the active user of described then queue number correspondence is to teller's transacting business of corresponding service terminal correspondence, after the teller of service terminal correspondence finishes business service, whether the inquiry user also need handle other business, if need, then continue as user's transacting business; After finishing the business service that the user handles, described service terminal sends to evaluator and estimates request instruction, to trigger evaluator request active user the business service of finishing is carried out service evaluation; After described service terminal acquisition active user feeds back the service evaluation information of all business service, continue as next service execution by user service.
Fig. 3 is the structural representation of transaction system embodiment of the present invention, as shown in Figure 3, realizes that the transaction system 1 of above-mentioned service colligate evaluation system comprises:
Acquisition module 13 is used for obtaining the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.Acquisition module 13 is according to teller's in first receiver module 11 and second receiver module 12 number information, set up the associating information of first receiver module 11 and second receiver module 12, generate the corresponding relation of queue number-teller number-service evaluation information-type of service sign, obtain comprehensive evaluation information.
The corresponding relation of queue number-teller that above-mentioned transaction system generates number-service evaluation information-type of service sign is convenient to the bank management personnel and is accurately located the service quality of teller to business service, improves bank outlets' service quality.
On the basis of the embodiment of above-mentioned transaction system, second receiver module 12 comprises first receiving element 121 and second receiving element 122, first receiving element 121 is used to receive described teller that service terminal 2 sends number, with the service evaluation information of feeding back for multinomial business service from described active user, and a plurality of type of service signs corresponding with described multinomial business service, promptly a plurality of type of service signs are all corresponding with described service evaluation information; Second receiving element 122 is used to receive teller that service terminal 2 sends number, with from the described current service evaluation information that each business service is fed back of being used for, and the separate operation type identification corresponding with described business service, separate between the service evaluation information of promptly every type of service sign correspondence.The service evaluation information that the active user that first receiving element 121 receives feeds back for multinomial business service is meant the corresponding service evaluation information of multinomial business service; Just service terminal 2 is finished multinomial business service, and after evaluator 4 sent the evaluation request instruction, the active user fed back service evaluation information; The service evaluation information that second receiving element 122 receives, be meant after service terminal 2 is whenever finished a business service and ask user feedback service evaluation information, each type of service each the service evaluation information corresponding with it that is the active user is separate, just service terminal 2 is finished each business service, after evaluator 4 sent the evaluation request instruction, the active user fed back the service evaluation information of corresponding current business service.Be used for accurately obtaining the user provides concrete business to the teller service evaluation information.
Fig. 4 is acquisition methods embodiment one process flow diagram of service colligate evaluation information of the present invention, and as shown in Figure 4, present embodiment is at the acquisition methods of the service colligate evaluation information of realizing based on above-mentioned transaction system embodiment, comprises the steps:
That step 101, transaction system receive is that the site queue machine sends, the teller carries out the teller number of the used service terminal correspondence of business service and the queue number that described active user held for the active user;
Described site queue machine generates queue number in proper order, when the corresponding teller of service terminal is in idle condition, described service terminal triggers the site queue machine to described transaction system and described service terminal dispatcher queue number, and described queue number corresponds to the teller number that the active user carries out the teller of business service; Described transaction system receives the teller number of queue number that described site queue machine sends and described queue number correspondence; The corresponding relation that described queue number and described teller number are arranged in transaction system;
Service terminal is carried out the corresponding service service according to the type of service sign of user request, and described teller number and described type of service sign are sent to transaction system, and service terminal executes business service, sends to evaluator and estimates request instruction; Described evaluator receives the service evaluation information that the user imports corresponding type of service sign, and sends described service evaluation information to transaction system by service terminal; Described type of transaction sign can be for depositing, withdraw the money, remit money, open an account etc.;
Step 103, described transaction system obtains the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.
Described transaction system receives queue number that described queue machine sends and teller number, and the teller that sends of described service terminal number, service evaluation information and type of transaction sign, number set up the incidence relation of described queue number, described teller number, described service evaluation information and described type of transaction sign by the teller, obtain the comprehensive evaluation information of described active user described teller's service; Described incidence relation is: the corresponding teller of the queue number of described active user's correspondence number, the one or more service evaluation information of described teller's correspondence, and one or more type of transaction signs, described service evaluation information is identical with the number of described type of transaction sign.Service evaluation information of described teller's correspondence and a type of transaction sign are meant that the teller of described teller's correspondence provides a business service for the active user, and the user is to this business service feedback service evaluation information; The a plurality of service evaluation information of described teller's correspondence and a plurality of type of transaction sign be meant that the teller of described teller's correspondence provides multinomial business service for the active user, and the user have been fed back service evaluation information to described multinomial business service.
On the basis of the embodiment of the acquisition methods of above-mentioned service colligate evaluation information, if service terminal provides a type of service sign for the user; Described service terminal executes this type of service, sends to evaluator and estimates request instruction, obtains the service evaluation information of user to this business service.
On the basis of the embodiment of the acquisition methods of above-mentioned service colligate evaluation information, if service terminal provides multinomial business service for the user, the corresponding type of service sign of business service: described service terminal can all multinomial business service types of complete user's request after, send the evaluation request instruction to evaluator, the service evaluation information of the multinomial business service that the acquisition active user finishes, be every type of service all to should service evaluation information, that is to say that the service evaluation information of multinomial business service of described active user's feedback is all identical; After described service terminal also can be finished each business service of user's request, send the evaluation request instruction, obtain the independent evaluation information of user this type of service to evaluator; Described service terminal continues as this user business service is provided, finish business service after, service terminal sends to evaluator and once estimates request instruction; Service terminal provides multinomial business service for the active user, promptly send and repeatedly estimate request instruction to evaluator, corresponding each request instruction of estimating, all obtain the independent evaluation information of user to this type of service, after transmission is repeatedly estimated request instruction, described service terminal has obtained the respective services evaluation information of active user to every business service, and is independently of one another between the described respective services evaluation information.The embodiment of the acquisition methods of above-mentioned service colligate evaluation information has obtained the different service evaluation information of active user to the different service types sign, the service evaluation information that the different service types that being convenient to accurately to understand the active user provides the teller identifies.
On the basis of the embodiment of the acquisition methods of above-mentioned service colligate evaluation information, the moment that the record active user began to wait for when described site queue machine generated queue number in proper order, the teller number that described transaction system receives is that the site queue machine sends, the teller carries out the used service terminal correspondence of business service for the active user, in the time of the moment that the active user begins to wait for and the queue number that described active user held, the moment that the service of described transaction system record current business begins to carry out; Described transaction system receives the service evaluation information of described teller that described service terminal sends number and described active user feedback, and with described service evaluation information corresponding service type identification the time, the moment of transaction system end of record business service.The moment that the moment that is begun to wait for by described active user and current business service begin to carry out, can obtain active user's the service duration information that waits in transaction system, by described current business the service moment that begins to carry out and the moment that stops business service, can obtain the service duration information of teller in transaction system to the active user.Transaction system is set up the incidence relation between queue number-teller number-service evaluation information-type of transaction sign-wait service duration information-service duration information, obtains the comprehensive evaluation information of described service.Bank outlets can obtain different user and wait for service duration and service duration, and site user's average waiting service duration and average service duration, are convenient to the service scenario of bank's analysis user.
In same outlet, the comprehensive evaluation information of the above-mentioned service of statistical study obtains to comprise above-mentioned user to teller's satisfaction rate, the user service evaluation form to satisfaction rate, site user's mean waiting time and site teller's average service time etc. of different types of transaction signs.Described user is to teller's satisfaction rate, the weighted value of the service evaluation information of the same type of transaction sign of queue number feedback that can be by calculating all corresponding same tellers number obtains divided by the corresponding service evaluation information summation of same type of transaction sign of this outlet; Described user can be by calculating the corresponding service evaluation information summation of a certain type of transaction sign, divided by all service evaluation information summations acquisitions of this outlet to the satisfaction rate of different types of transaction.
Go to outlet to handle deposit with certain user's first below and the two kinds of business of transferring accounts are example, describe the method for user of obtaining in detail teller's service colligate evaluation information.Fig. 5 is acquisition methods embodiment two process flow diagrams of service colligate evaluation information of the present invention, and this embodiment site queue machine comprises sends out number machine, beeper and calling audio amplifier.The principle of work of queue machine is as follows: queue machine is stored the corresponding teller's of this outlet service terminal on the same day teller number in advance, number machine of sending out is used to generate queue number, beeper triggers when being in idle condition by service terminal, queue machine dynamically generates the teller number of this service terminal correspondence and the order incidence relation of queue number, call out audio amplifier call out hold corresponding described queue number the user to this service terminal transacting business.
Above-mentioned steps 206 specifically comprises two kinds of implementations:
First kind: first teller's corresponding service terminal at first provides deposit business for user's first, simultaneously with the type of service sign D typing transaction system of first teller number and deposit business, after finishing deposit business, service terminal sends to evaluator and estimates request instruction, the deposit service feedback service evaluation information A of user's first to being finished sends to transaction system with described service evaluation information A by service terminal;
First teller number continues as user's first provides transferred account service, type of service with transferred account service identifies T typing transaction system simultaneously, after finishing transferred account service, service terminal sends to evaluator once more and estimates request instruction, the transfer accounts service feedback service evaluation information B of user's first to being finished sends to transaction system with described service evaluation information B by service terminal;
Second kind: first teller's corresponding service terminal provides the deposit and the two kinds of business of transferring accounts for user's first, and simultaneously with first teller number, and the type of service of the deposit and the two kinds of business of transferring accounts sign D and T are entered into transaction system;
Service terminal finish described deposit and two business service of transferring accounts after, service terminal sends to evaluator and estimates request instruction, user's first is the deposit and the service colligate evaluation information C of two kinds of business service feedbacks that transfers accounts, and described service evaluation information C sends to transaction system by service terminal.
Accordingly, according to two kinds of implementations of above-mentioned generation service evaluation information, step 208 transaction system generates different service colligate evaluation informations:
First kind of implementation generates three comprehensive evaluation information, is respectively: first teller number-queue number 10-deposit business type identification D-service evaluation information A; First teller number-queue number 10-transferred account service type identification T-service evaluation information B; Chief Information Officer 5min-service duration information 15min when first teller number-queue number 10-waits for service;
Second kind of implementation generates two comprehensive evaluation information, is respectively: first teller number-queue number 10-deposit business type identification D-transferred account service type identification T-service evaluation information C; Chief Information Officer 5min-service duration information 15min when first teller number-queue number 10-waits for service.
Acquisition methods, system and the transaction system of the service colligate evaluation information that the embodiment of the invention provides, described service colligate evaluation system is set up the association of queue number, teller number, type of transaction sign and service evaluation information, obtaining the user provides the comprehensive evaluation information of business service to the teller, realize the information sharing between transaction system and site queue machine and the evaluator, be convenient to bank's service implementation quality fine-grained management, improve bank outlets' service quality.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (10)
1. the acquisition methods of service colligate evaluation information is characterized in that, comprising:
That transaction system receives is that the site queue machine sends, the teller carries out the teller number of the used service terminal correspondence of business service and the queue number that described active user held for the active user;
Described transaction system receives described teller that described service terminal sends number and comes from the service evaluation information of described active user's feedback, and with described service evaluation information corresponding service type identification;
Described transaction system obtains the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.
2. the acquisition methods of service colligate evaluation information according to claim 1, it is characterized in that, the described teller that the described service terminal of described reception sends number, with the service evaluation information that comes from described active user feedback, and comprise with described service evaluation information corresponding service type identification:
Receive described teller that described service terminal sends number and come from the service evaluation information that described active user feeds back for multinomial business service, and a plurality of types of service signs corresponding with described multinomial business service; Or
Receive described teller that described service terminal sends number and come from the service evaluation information that described active user feeds back for each business service, and with described business service corresponding service type identification.
3. the acquisition methods of service colligate evaluation information according to claim 1 and 2, it is characterized in that, receive that the site queue machine sends, teller carries out the used service terminal correspondence of business service for the active user teller number in described transaction system, and the queue number that described active user held the time, comprise that also the record current time is the step in the initial moment of business service; And
Receive described teller that described service terminal sends number in described transaction system, with the service evaluation information that comes from described active user's feedback, and with described service evaluation information corresponding service type identification the time, comprise that also the record current time is the business service step of the finish time;
According to the described business service finish time and the initial moment of described business service, obtain the business service duration information;
Corresponding, the described active user of described acquisition comprises in conjunction with described incidence relation and described business service duration information the comprehensive evaluation information of described teller's service, obtains the comprehensive evaluation information of described active user to described teller's service.
4. the acquisition methods of service colligate evaluation information according to claim 1 and 2 is characterized in that, also comprises:
After finishing multinomial business service, described service terminal sends to evaluator and estimates request instruction, to trigger the described active user of evaluator request the multinomial business service of being finished is carried out comprehensive evaluation; Or
After finishing each business service, described service terminal sends to evaluator and estimates request instruction, to trigger the described active user of evaluator request this business service of being finished is estimated separately.
5. a transaction system is characterized in that, comprising:
First receiver module is used to receive that the site queue machine sends, teller and carries out the teller number of the used service terminal correspondence of business service and the queue number that described active user held for the active user;
Second receiver module is used to receive described teller that described service terminal sends number and comes from the service evaluation information of described active user's feedback, and with described service evaluation information corresponding service type identification;
Acquisition module is used for obtaining the comprehensive evaluation information of described active user to described teller's service by setting up the incidence relation between described teller number, described queue number, described service evaluation information and the described type of service sign.
6. transaction system according to claim 5 is characterized in that, described second receiver module comprises:
First receiving element is used to receive described teller that described service terminal sends number and comes from the service evaluation information that described active user feeds back for multinomial business service, and a plurality of types of service signs corresponding with described multinomial business service;
Second receiving element is used to receive described teller that described service terminal sends number and comes from the service evaluation information that described active user feeds back for each business service, and with described business service corresponding service type identification.
7. service colligate evaluation system, comprise as claim 5 or 6 described transaction systems, with as described in the service terminal that communicates to connect of transaction system, with as described in transaction system and as described in the site queue machine that communicates to connect of service terminal, and the evaluator that communicates to connect with described service terminal.
8. service colligate evaluation system according to claim 7 is characterized in that, described service terminal comprises:
First processing module is used for after finishing multinomial business service, sends to evaluator and estimates request instruction, to trigger the described active user of evaluator request the multinomial business service of being finished is carried out comprehensive evaluation; And/or
Second processing module is used for after finishing each business service, sends to evaluator and estimates request instruction, to trigger the described active user of evaluator request this business service of being finished is estimated separately.
9. according to claim 7 or 8 described service colligate evaluation systems, it is characterized in that described transaction system and described service terminal are wholely set.
10. according to claim 7 or 8 described service colligate evaluation systems, it is characterized in that also comprise the code keypad that communicates to connect with described service terminal, described code keypad and described evaluator are wholely set.
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| CN200910235685A CN101710413A (en) | 2009-10-12 | 2009-10-12 | Service comprehensive evaluation information acquisition method, service comprehensive evaluation system and traction system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104484934A (en) * | 2014-12-09 | 2015-04-01 | 南京奥拓电子科技有限公司 | Queuing management method capable of accurately recording data |
| CN111524003A (en) * | 2020-04-27 | 2020-08-11 | 中国银行股份有限公司 | Bank outlet suggestion feedback method and related equipment |
-
2009
- 2009-10-12 CN CN200910235685A patent/CN101710413A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104484934A (en) * | 2014-12-09 | 2015-04-01 | 南京奥拓电子科技有限公司 | Queuing management method capable of accurately recording data |
| CN111524003A (en) * | 2020-04-27 | 2020-08-11 | 中国银行股份有限公司 | Bank outlet suggestion feedback method and related equipment |
| CN111524003B (en) * | 2020-04-27 | 2023-10-31 | 中国银行股份有限公司 | Bank outlet suggestion feedback method and related equipment |
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Application publication date: 20100519 |