CN101159889A - Service operation support standby system - Google Patents
Service operation support standby system Download PDFInfo
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- CN101159889A CN101159889A CNA2007100313167A CN200710031316A CN101159889A CN 101159889 A CN101159889 A CN 101159889A CN A2007100313167 A CNA2007100313167 A CN A2007100313167A CN 200710031316 A CN200710031316 A CN 200710031316A CN 101159889 A CN101159889 A CN 101159889A
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Abstract
The inventive embodiment discloses a business operation support and backup system, which includes a client side business support platform, used to receive operation orders of authority management on users, business dealing operation orders input by users, operation orders requiring user's all operations and user's configuration information, and operation orders of batch processing on user's business request; an operation support system server, used to respond to all operation orders sent by the client side business support platform; and an interface message processor unit, connected with the client side business support platform and the operation support system server respectively, used to transmit the interactive information between the client side business support platform and the operation support system server. The adoption of the invention has the advantages of task completion procedure and time decrease, efficiency improvement and great client's satisfaction promotion.
Description
Technical field
The present invention relates to the communication operation field, relate in particular to a kind of service operation support standby system.
Background technology
As everyone knows, business operation support system (BOSS, Business Operation Surporting System) is the main support system of foreground business operation.At present, when the BOSS system broke down, the function that the BOSS system carries out need singly forward the backstage to by foreground operator group and test to the comprehensive chamber of helping, arrived net fibrillar center at last and handled, such mode, centre relate to a plurality of departments, long flow path, time is long, and efficient is low, is unfavorable for the lifting of customer satisfaction.
Summary of the invention
Embodiment of the invention technical problem to be solved is, a kind of service operation support standby system is provided, and this system can replace business operation support system work, has reduced flow process and time that task is finished, has improved efficient, and has promoted customer satisfaction greatly.
In order to solve the problems of the technologies described above, the embodiment of the invention provides a kind of service operation support standby system, and this system comprises:
The client service supporting platform, be used to receive the operational order of the user being carried out rights management, and the business handling operational order of reception user input, and the operational order of all operations of reception inquiring user and described user's configuration information, and receive the operational order that service request from user is carried out batch processing;
The OSS server is used to respond the above-mentioned various operational orders that described client service supporting platform sends;
The interface message processor (IMP) unit links to each other with described client service supporting platform and described OSS server respectively, be used to transmit between described client service supporting platform and described OSS server mutual information.
The service operation support standby system of the embodiment of the invention comprises client service supporting platform, OSS server and interface message processor (IMP) unit, this system can replace business operation support system work, compare with the existing business OSS, this system has reduced flow process and time that task is finished, improve efficient, and promoted customer satisfaction greatly.
Description of drawings
Fig. 1 is that the structure of an embodiment of service operation support standby system of the present invention is formed schematic diagram;
Fig. 2 is an embodiment application structure schematic diagram of service operation support standby system of the present invention.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is described in further detail below in conjunction with accompanying drawing.
Fig. 1 is that the structure of an embodiment of service operation support standby system of the present invention is formed schematic diagram; As shown in Figure 1, the service operation support standby system of present embodiment comprises client service supporting platform 1, interface message processor (IMP) unit 2, operation support system server 3 and memory cell 4, wherein,
Described client service supporting platform 1 is used to receive the operational order of the user being carried out rights management, and the business handling operational order of reception user input, and the operational order of all operations of reception inquiring user and described user's configuration information, and receive the operational order that service request from user is carried out batch processing.Further described client service supporting platform 1 comprises rights management operating unit 10, business handling operating unit 11, query manipulation unit 12, batch operation unit 13 and functional configuration operating unit 14, and described rights management operating unit 10 is used to receive the operational order that the butt joint access customer carries out rights management; Described business handling operating unit 11 is used to receive the business handling operational order of user's input; The operational order that described query manipulation unit 12 is used to receive all operations of inquiring user and inquires about described user's configuration information; Described batch operation unit 13 is used to receive the operational order of service request from user being carried out batch processing.Described rights management operating unit 10, business handling operating unit 11, query manipulation unit 12, batch operation unit 13 and functional configuration operating unit 14 are provided with the user oriented operation interface of (comprising domestic consumer and keeper), and the user realizes importing the purpose of above-mentioned various operational orders by select function corresponding option or input relevant parameters on operation interface.In the specific implementation, the rights management operation interface comprises that the keeper can create, revises and delete the operation interface of domestic consumer's account number, the operation interface of exercisable class of business, addressable OSS type of server and the quantity of management domestic consumer etc.The business handling operation interface comprises the type of service that can offer the user and select, the operation interface of Business Name; Can import the operation interface of user account number and parameter etc.The type of service that service operation support standby system of the present invention can offer user's selection comprises out/shuts down function service, international long-distance function service, SMS business, GPRS function service, caller identification/caller hidden function business, the service of township's feelings, call forwarding function business etc.After the user is awarded corresponding authority through the rights management operation interface, can handle needed business in the authority.The query manipulation interface comprises the operation interface that can offer the completed all operations of user inquiring user; And the operation interface of the configuration information of inquiring user.Such as, there is the user of certain right to inquire about a certain specific user historical operation in a period of time by the query manipulation interface.The existence of query manipulation unit 12 can make things convenient for the user to find all failures or wrong business operations, for tricky times such as this service operation support standby system cutovers, provides strong data detection and recovery means.The batch operation interface is used to provide the batch processing request, and such as for 1860 foregrounds, need open business such as GPRS function, start every day for a large number of users, singly handles to net fibrillar center if each number all sent, and the time is long, and is wasteful.This operation interface is convenient to operating personnel and is directly imported the list of numbers that need open from the EXCEL document, submission system batch process then, and have the function of automatic inspection number, and improved operating efficiency greatly, avoid manual operation mistakes such as number input again.The functional configuration operation interface comprises configuration feature administration interface, configuration feature group managing programm and configuration error sign indicating number administration interface etc., according to the function items and the function code of function management configuration, the script on the OSS can move corresponding code segment automatically and carry out the HLR reading and writing data; Function group according to configuration manages classification to all functions; According to the error code of configuration, can both provide failure cause to the operation of failing and describe.
Described OSS server 3 is used to respond the above-mentioned various operational orders that described client service supporting platform 1 sends.
Described interface message processor (IMP) unit 2 links to each other with described client service supporting platform 1 and described OSS server 3 respectively, be used to transmit 3 of described client service supporting platform 1 and described OSS servers mutual information.Further, interface message processor (IMP) unit 2 comprises office automation interface message processor (IMP) 20 and OSS interface message processor (IMP) 21, and described client service supporting platform 1, described office automation (OA) interface message processor (IMP) 20, described OSS (OSS) interface message processor (IMP) 21 and described OSS server 3 connect successively.The user selects the business that need handle on the client service supporting platform, behind the relevant operating parameter of input, system can be with the packing of waiting task message, sends to OA network segment interface message processor (IMP) with the mode of UDP.Because the OA interface message processor (IMP) is communicated with the OSS interface message processor (IMP), pending message bag can be delivered to the OSS interface message processor (IMP).And the OSS interface message processor (IMP) can will receive to such an extent that task requests sends to the OSS server, the OSS server can be resolved the task requests of bringing, directly call the relevant device of the OPS script accesses network side on the OSS server, thereby finish professional handling, and the result returned the client service supporting platform by incoming road, return to the user at last.
In the specific implementation, the OSS interface message processor (IMP) of client service supporting platform and OA interface message processor (IMP), OA interface message processor (IMP) and OSS interface message processor (IMP) and the interacting message between the OSS server all are to adopt the UDP mode, and the OSS server then is that telnet calls the OPS shell script.
Because the transmission of message all is to adopt the UDP mode, when arbitrary program in two interface message processor (IMP)s is not moved or is paralysed, the task message bag of submitting to all can be lost, therefore the service operation support standby system of present embodiment also comprises memory cell 4, described memory cell 4 is connected with described client service supporting platform 1, described office automation interface message processor (IMP) and described OSS interface message processor (IMP) respectively, is used to store the state of institute's interactive information between described client service supporting platform, described office automation interface message processor (IMP) and described OSS interface message processor (IMP).In the specific implementation, memory cell 4 can be stored the state of interactive information between described client service supporting platform, described office automation interface message processor (IMP) and described OSS interface message processor (IMP) in the mode of SQL service database.System's operation all are pending, that handled all writes database, and each interface routine one starts all and can submit to and call the processing of OPS script, thereby avoid the submission task to lose automatically at the uncompleted task record of scan database.In the specific implementation, when the pending task message that receives that client sends, the OA interface message processor (IMP) can split be resolved it, deposit in the pending formation, then with first message by deciding through consultation the form encapsulation in advance, by the current queue order, send to the OSS interface message processor (IMP) in the UDP mode, after wait OSS interface message processor (IMP) is sent result back to, it is saved among the result of the same ID record of database, second message in the sequential processes formation finishes up to queue processing again.In addition, the forwards program can regularly read from database and not finish the work, and is inserted in the pending formation, when OA end interface machine is delayed machine, the task that the foreground personnel submit to is unlikely to lose, in case interface message processor (IMP) recovers normally, all are not finished the work and all can submittedly one by one finish.
Fig. 2 is an embodiment application structure schematic diagram of service operation support standby system of the present invention.As shown in Figure 2, the service operation support standby system of present embodiment comprises client, the OA interface message processor (IMP), the OSS interface message processor (IMP), OSS server and attaching position register (HLR), its principle is operating personnel's input operation orders on the client service supporting platform, system can be with pending task message packing, mode with UDP sends to the OA interface message processor (IMP), deposit in the database simultaneously, when the OA interface message processor (IMP) is received from the task message bag of client, it can be deposited in the pending formation, then with first Izvestia by deciding through consultation form encapsulation in advance, by the current queue order, send to the OSS interface message processor (IMP) in the UDP mode, when OSS interface message processor (IMP) return results, the result is saved in the database, second message in the sequential processes formation again, finish up to queue processing, in addition, the forwards program can regularly read from database and not finish the work, be inserted in the pending formation, when OA end interface machine is delayed machine, the task that the foreground personnel submit to is unlikely to lose, in case interface message processor (IMP) recovers normally, all are not finished the work and all can submittedly one by one finish.After the OSS interface message processor (IMP) receives the task message of OA interface message processor (IMP), send to the OSS server in the UDP mode, the OSS server directly calls OPS script on the OSS and revises parameter on the HLR, thereby the operational order of complete operation personnel input, the OSS server can return to client with object information by former road afterwards, returns to operating personnel at last.
More than cited only be preferred embodiment of the present invention, can not limit the present invention's interest field certainly with this, therefore the equivalent variations of doing according to claim of the present invention still belongs to the scope that the present invention is contained.
Claims (5)
1. a service operation support standby system is characterized in that, comprising:
The client service supporting platform, be used to receive the operational order of the user being carried out rights management, and the business handling operational order of reception user input, and the operational order of all operations of reception inquiring user and described user's configuration information, and receive the operational order that service request from user is carried out batch processing;
The OSS server is used to respond the above-mentioned various operational orders that described client service supporting platform sends;
The interface message processor (IMP) unit links to each other with described client service supporting platform and described OSS server respectively, be used to transmit between described client service supporting platform and described OSS server mutual information.
2. service operation support standby system as claimed in claim 1 is characterized in that, described client service supporting platform comprises:
The rights management operating unit is used to receive the operational order that the butt joint access customer carries out rights management;
The business handling operating unit is used to receive the business handling operational order that the user imports;
The query manipulation unit, the operational order that is used to receive all operations of inquiring user and inquires about described user's configuration information;
The batch operation unit is used to receive the operational order of service request from user being carried out batch processing.
The functional configuration operating unit is used to receive the functional configuration operational order that the user imports.
3. service operation support standby system as claimed in claim 1, it is characterized in that, described interface message processor (IMP) unit comprises office automation interface message processor (IMP) and OSS interface message processor (IMP), and described client service supporting platform, described office automation interface message processor (IMP), described OSS interface message processor (IMP) and described OSS server connect successively.
4. as each described service operation support standby system among the claim 1-3, it is characterized in that, this system also comprises memory cell, described memory cell is connected with described client service supporting platform, described office automation interface message processor (IMP) and described OSS interface message processor (IMP) respectively, is used to store the state of institute's interactive information between described client service supporting platform, described office automation interface message processor (IMP) and described OSS interface message processor (IMP).
5. service operation support standby system as claimed in claim 4, it is characterized in that described memory cell is stored the state of interactive information between described client service supporting platform, described office automation interface message processor (IMP) and described OSS interface message processor (IMP) in the mode of SQL service database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100313167A CN101159889A (en) | 2007-11-09 | 2007-11-09 | Service operation support standby system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100313167A CN101159889A (en) | 2007-11-09 | 2007-11-09 | Service operation support standby system |
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| CN101159889A true CN101159889A (en) | 2008-04-09 |
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| CNA2007100313167A Pending CN101159889A (en) | 2007-11-09 | 2007-11-09 | Service operation support standby system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102065426A (en) * | 2009-11-17 | 2011-05-18 | 中国移动通信集团公司 | Support network system and data transmission control method |
| CN101668307B (en) * | 2008-09-02 | 2012-10-03 | 华为技术有限公司 | Method, system and equipment for communication |
| CN103327078A (en) * | 2013-05-29 | 2013-09-25 | 常熟市广播电视总台 | System and method for controlling television website background based on BOSS |
| CN106488489A (en) * | 2015-09-01 | 2017-03-08 | 中国移动通信集团浙江有限公司 | A kind of method and device recovering user service data |
| CN108055159A (en) * | 2017-12-21 | 2018-05-18 | 郑州云海信息技术有限公司 | A kind of clustered node operation synchronous method and device |
| CN110636341A (en) * | 2019-10-25 | 2019-12-31 | 四川虹魔方网络科技有限公司 | Large-concurrency supporting multi-level fine-grained caching mechanism launcher interface optimization method |
-
2007
- 2007-11-09 CN CNA2007100313167A patent/CN101159889A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101668307B (en) * | 2008-09-02 | 2012-10-03 | 华为技术有限公司 | Method, system and equipment for communication |
| CN102065426A (en) * | 2009-11-17 | 2011-05-18 | 中国移动通信集团公司 | Support network system and data transmission control method |
| CN102065426B (en) * | 2009-11-17 | 2013-09-18 | 中国移动通信集团公司 | Support network system and data transmission control method |
| CN103327078A (en) * | 2013-05-29 | 2013-09-25 | 常熟市广播电视总台 | System and method for controlling television website background based on BOSS |
| CN106488489A (en) * | 2015-09-01 | 2017-03-08 | 中国移动通信集团浙江有限公司 | A kind of method and device recovering user service data |
| CN106488489B (en) * | 2015-09-01 | 2020-02-18 | 中国移动通信集团浙江有限公司 | Method and device for recovering user service data |
| CN108055159A (en) * | 2017-12-21 | 2018-05-18 | 郑州云海信息技术有限公司 | A kind of clustered node operation synchronous method and device |
| CN110636341A (en) * | 2019-10-25 | 2019-12-31 | 四川虹魔方网络科技有限公司 | Large-concurrency supporting multi-level fine-grained caching mechanism launcher interface optimization method |
| CN110636341B (en) * | 2019-10-25 | 2021-11-09 | 四川虹魔方网络科技有限公司 | Large-concurrency supporting multi-level fine-grained caching mechanism launcher interface optimization method |
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Open date: 20080409 |