CN101667998A

CN101667998A - Method, device and system for mobile search

Info

Publication number: CN101667998A
Application number: CN200810146557A
Authority: CN
Inventors: 彭锦; 顾翀; 闵国兵; 董晓艺
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2008-09-03
Filing date: 2008-09-03
Publication date: 2010-03-10

Abstract

The embodiment of the invention discloses a method for mobile search, which comprises the following steps: receiving questions submitted by asker clients; sending the questions to expert clients; receiving answers submitted by the expert clients to the questions; and sending the answers to the asker clients. The embodiment of the invention discloses a system for mobile search, which comprises a mobile search sever and expert clients, wherein the mobile search server is used for receiving the questions submitted by the asker clients, sending the questions to the expert clients, receiving the answers submitted by the expert clients to the questions and sending the answers to the asker clients; and the expert clients are used for receiving the questions sent by the mobile search serve and submitting the answers to the mobile search sever. The method, the device and the system for mobile search have the advantages of high processing capacity, high efficiency and convenient use.

Description

A kind of mobile search method, device and system

Technical field

The present invention relates to communication technical field, particularly relate to a kind of mobile search method, device and system.

Background technology

As the combination of search engine and mobile communication, mobile search has become new bright spot of mobile value-added service and growth point.Produce a kind of new search pattern--human-powered search recently again.Promptly utilize present information science and technology, becoming traditional network information search behaves and looks for people, people to ask that people, people bump people, people and squeeze the relationship type Web Community activity that people, people suffer the people, become query script dry as dust hommization search experience from all directions into " people puts question to, responds; a tossed stone raises a thousand ripples, one call wake up with a start ten thousand sincerities ".The people who asks a question can obtain the answer about problem, and the people who answers a question can obtain ideal money, and this has also just formed the mechanism of human-powered search engine.

The nineties middle and later periods in last century, call center's industry is introduced in China, shows powerful growth momentum in short several years, is accepted by increasing industry and enterprise customer and uses.The call center is client provide advice information and services such as service handling and complaint by forms such as phone, faxes, and the intelligent call distribution, computer telephone integration, automatic answering system etc. of mainly using stored-program control exchange be means and experienced artificial seat efficiently.

The inventor finds to exist at least in the prior art following shortcoming in realizing process of the present invention:

The corresponding answer real-time of the feedback problem of human-powered search is poor, and the user uses inconvenience; And traditional call center is the request that is come process user by the people, needs manual intervention, and this mode cost height, efficient are low, and disposal ability is subjected to the restriction of seat personnel amount.And in the leading portion IVR of call center (Interactive Voice Response, interactive voice answering) system, the user need be repeatedly mutual with the IVR system, uses inconvenient.

Summary of the invention

In view of this, be necessary to provide a kind of mobile search method, device and system, make the mobile search real-time good, use easily.

The embodiment of the invention proposes a kind of mobile search method on the one hand, may further comprise the steps:

Receive questions submitted by asker clients;

Send described problem to expert clients;

Receive the answer of the described problem of described expert clients submission;

Send described answer to described enquirement client.

On the other hand, the embodiment of the invention also proposes a kind of mobile search system, comprising:

The mobile search server is used to receive questions submitted by asker clients, sends described problem to expert clients, receives the answer at described problem that described expert clients is submitted to, and described answer is sent to described enquirement client;

Expert clients is used to receive the problem that described mobile search server sends, and according to described problem search answer, submits described answer to described mobile search server.

The embodiment of the invention also proposes a kind of mobile search server, comprising:

First receiver module is used to receive questions submitted by asker clients, and receives the answer at described problem that expert clients is submitted to;

First sending module is used for sending described problem to described expert clients, and sends described answer to described enquirement client, so that described expert clients is according to described problem search answer.

The embodiment of the invention also proposes a kind of enquirement client, comprising:

Second sending module is used for submitting a question to the mobile search server, submits answer at described problem so that described mobile search server sends described problem and described expert clients to expert clients to described mobile search server;

Second receiver module is used to receive the answer of described mobile search server transmission or the submission response of the described problem that reception mobile search server returns.

The embodiment of the invention combines the characteristics of mobile field owing to adopted unified management pattern to problem and answer, makes full use of the advantage of user's real-time online and information series business, and therefore, disposal ability is strong, efficient is high, easy to use.

Description of drawings

Fig. 1 is the mobile search method flow chart in the embodiment of the invention;

Fig. 2 is a kind of mobile search specific implementation flow chart in the embodiment of the invention;

Fig. 3 is the another kind of mobile search specific implementation flow chart in the embodiment of the invention;

Fig. 4 is another the mobile search specific implementation flow chart in the embodiment of the invention;

Fig. 5 is a kind of mobile search system structure chart in the embodiment of the invention;

Fig. 6 is a kind of mobile search server architecture figure in the embodiment of the invention;

Fig. 7 is a kind of enquirement client terminal structure figure in the embodiment of the invention;

Fig. 8 is a kind of expert clients structure chart in the embodiment of the invention;

Fig. 9 is the method flow diagram of the process user problem in the embodiment of the invention;

Figure 10 is the specific implementation flow chart of a kind of process user problem in the embodiment of the invention;

Figure 11 is the another kind of mobile search system structure chart in the embodiment of the invention;

Figure 12 is the another kind of mobile search server architecture figure in the embodiment of the invention;

Figure 13 is the method flow diagram of the search expert in the embodiment of the invention;

Figure 14 is the specific implementation flow chart of a kind of search expert in the embodiment of the invention;

Figure 15 is a kind of mobile search server architecture figure in the embodiment of the invention.

Embodiment

As shown in Figure 1, the mobile search method flow chart in the embodiment of the invention may further comprise the steps:

Step 101 receives questions submitted by asker clients.

Put question to client to submit a question to the mobile search server, described problem can be carried in the request message, and described request message can be short message, Multimedia Message or the message that sends by webpage.If problem ID (Identity, identify label number), then can carry session id by the mobile search server-assignment, put question to client id and problem content in the questions submitted by asker clients; If problem ID by puing question to client to distribute, then can carry problem ID, put question to client id and problem content in the questions submitted by asker clients.Put question to client when assignment problem ID, can be with puing question to prefix or the part of client id, to guarantee the uniqueness of problem ID as problem ID.

Step 102 sends problem to expert clients.

The mobile search server sends described problem to the expert clients of correspondence.The relevant information that can carry problem ID, problem content in the problem that sends, also may further include existing answer tabulation and/or put question to client id and/or quizmaster.The existing answer of this problem is sent to the expert, is in order to make the expert can understand the background and the history of this problem.Such as, certain problem has had 10 answers, but the quizmaster is still dissatisfied.In this case, the expert just should go to rethink this problem from other angles.The effect of the ID that puts question to client being issued expert clients is to be convenient to the expert clients storage problem.Quizmaster's relevant information is sent to expert clients, is in order to make expert clients can understand quizmaster's information, to make personalized answer at different quizmasters.Such as, for a same physical field problem,, then answer common phenomenon and get final product with simple the explanation if the quizmaster is the pupil; If the quizmaster is the university student, then should answer physical principle thereafter.

In the process of selecting expert clients, if always select the high expert of rank in certain field, can cause the high expert of rank can't bear the heavy load, and other expert does not work and can do.Reasonable distribution for the problem of accomplishing, avoid sending too much problem to the high expert of rank, the mobile search server is when selecting expert clients, can take all factors into consideration expert's rank and two factors of workload of expert, should make the higher expert of rank answer more problem, the expert that rank is lower answers less problem, make the higher expert's of rank the workload can not be too many again, the expert's that rank is lower workload can not be very little, certainly, guarantee that it also is that mobile search server necessity will be considered that the enquirement problem that client proposed obtains suitable answer.

Step 103 receives the answer of the problem of expert clients submission.

After expert clients is answered a question, answer is fed back to the mobile search server, feedback system can be short message, Multimedia Message or by other modes such as webpages, as URL (Uniform Resource Locator, the URL(uniform resource locator)) page that has access to problem is directly left a message.If answer ID by the mobile search server-assignment, then can carry expert clients ID, the problem ID that is answered and answer content in the answer; If answer ID is distributed by expert clients, then can carry expert clients ID, the problem ID that is answered, answer ID and answer content in the answer.

Step 104 is to puing question to client to send answer.

The mobile search server can send notice or directly return answer to the enquirement client by Short Message Service Gateway or MMS gateway, can carry problem ID, answer ID and answer content in the answer, also can further carry answerer ID, answerer's relevant information.Send in the process of answer to the enquirement client at the mobile search server, also can simultaneously the enquirement client be issued in many answer packings, wherein every answer has all comprised problem ID, answer ID and answer content, can certainly further comprise answerer ID, answerer's relevant information, in answer, indicate the quantity that comprises answer simultaneously.In answer, carry answerer's relevant information, put question to client can recognize answerer's rank, answered how many problems etc., thereby can judge the confidence level of this answer.Before puing question to client to send answer, may receive many answers from different expert clients, it is identical that these answers have, and what have is similar, the difference that has.Simultaneously, the expert clients of answer also has different ranks.Ordering can check on one's answers according to the rank of expert clients.Such as, the answer that the expert clients that rank is high is answered comes forward position.Can also sort according to the degree of correlation of answer and problem, such as, with reference to the sort algorithm of search engine, calculate each answer with the degree of correlation between the problem, then according to degree of correlation rank order from high to low.Can also carry out analysis and synthesis to problem.Such as, for many answers equivalent in meaning, that language expression is different, when sending to the enquirement client, only get wherein one.

The embodiment of the invention is owing to combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to client can in time obtain the answer of the problem correspondence that is proposed, broken away from dependence again, reached the effect that disposal ability is strong, efficient is high, easy to use manual position.

As shown in Figure 2, a kind of mobile search specific implementation flow chart in the embodiment of the invention may further comprise the steps:

Step 201 puts question to client to submit a question to the mobile search server.

Put question to client to submit a question to the mobile search server, described problem can be carried in the request message, and described request message can be short message, Multimedia Message or the message that sends by webpage.If problem ID, then can carry session id by the mobile search server-assignment, put question to client id and problem content in the questions submitted by asker clients; If problem ID by puing question to client to distribute, then can carry problem ID, put question to client id and problem content in the questions submitted by asker clients.Put question to client when assignment problem ID, can be with puing question to prefix or the part of client id, to guarantee the uniqueness of problem ID as problem ID.

Step 202, mobile search server stores problem.

This step can be an optional step.The mobile search server can store problem in " problem list " after receiving the problem of puing question to client to send, and the content of storage can comprise problem ID and problem content, convenient follow-up use.This step can be carried out after the pairing answer of the problem of receiving.

Step 203, the mobile search server is submitted response to puing question to client to return problem.

This step can be an optional step.After the mobile search server is received questions submitted by asker clients, can give the submission response of puing question to client to send described problem.If problem ID by the mobile search server-assignment, then can carry session id and problem ID in the submission of the described problem response; If problem ID is by puing question to client to distribute, problem is submitted to can carry problem ID and the successful sign of problem submission in the response.Step 202 and step 203 be order in no particular order.

Step 204 is putd question to the client stores problem.

This step can be an optional step.This step also can just be carried out before or after the enquirement client asks a question.Certainly, this step 204 and step 202 be order in no particular order, and it also can carry out before step 202, preserves with answer after also can receiving the answer of this problem.If problem ID is by the mobile search server-assignment, then put question to client to find the content of problem according to session id, and problem is stored in " problem that I propose " tabulation of this locality, the content of storage comprises the problem ID and the problem content of mobile search server-assignment; If problem ID by puing question to client to distribute, then puts question to client to find the content of problem according to problem ID, and problem ID and problem content are stored in local " problem that I propose " tabulation.

Step 205, the mobile search server is selected expert clients according to problem.

The mobile search server is selected expert clients according to described questions submitted by asker clients.The process of selecting expert clients can be first according to the field under the problem problem identificatioin, and then selects the expert clients in this field.

The mobile search server also can carry out expert's selection according to existing answer information and/or quizmaster's factors such as information in the process of selecting expert clients.Certainly, consider other while of expert's level when selecting the expert, also can take all factors into consideration expert's workload.If always select the high expert of rank in certain field, can cause the high expert of rank can't bear the heavy load, and other expert does not work and can do.Reasonable distribution for the problem of accomplishing, avoid sending too much problem to the high expert of rank, the mobile search server is when selecting expert clients, can take all factors into consideration expert's rank and two factors of workload of expert, should make the higher expert of rank answer more problem, the expert that rank is lower answers less problem, makes the higher expert's of rank the workload can not be too many again, and the expert's that rank is lower workload can not be very little.

Step 206, the mobile search server sends problem to expert clients.

The mobile search server sends problem to selected expert, certainly, selected expert can be one, also can be a plurality of, can carry problem ID, problem content in the problem that sends, the relevant information that also can further carry existing answer tabulation and/or put question to client id and/or quizmaster.The existing answer of this problem is sent to the expert, is in order to make the expert can understand the background and the history of this problem.Such as, certain problem has had 10 answers, but the quizmaster is still dissatisfied.In this case, the expert just should go to rethink this problem from other angles.The effect of the ID that puts question to client being issued expert clients is to be convenient to the expert clients storage problem.Quizmaster's relevant information is sent to expert clients, is in order to make expert clients can understand quizmaster's information, to make personalized answer at different quizmasters.Such as, for a same physical field problem,, then answer common phenomenon and get final product with simple the explanation if the quizmaster is the pupil; If the quizmaster is the university student, then should answer physical principle thereafter.

Step 207, the expert clients storage problem.

This step is an optional step.Expert clients can be stored problem after receiving the problem of mobile search server transmission.Can store local " problem that I answer " tabulation into, the content of storage can comprise problem ID, problem content and enquirement client id.

Step 208, expert clients is submitted answer to the mobile search server.

After expert clients is answered a question, answer is fed back to the mobile search server, feedback system can be short message, Multimedia Message or other modes, as the URL page that has access to problem is directly left a message.If answer ID by the mobile search server-assignment, then can carry expert clients ID, the problem ID that is answered and answer content in the answer; If answer ID is distributed by expert clients, then can carry expert clients ID, the problem ID that is answered, answer ID and answer content in the answer.

Step 209, the answer of mobile search server stores.

This step is an optional step.The mobile search server can be stored the answer that receives.The content of storage can comprise expert clients ID, the problem ID that is answered, answer ID and answer content.

Step 210, mobile search server use answer to upgrade expert info.

This step is an optional step.The mobile search server can further be stored answer after receiving the answer of expert clients submission, or further uses this answer to upgrade expert info.

Step 211, the mobile search server returns answer to expert clients and submits response to.

This step is an optional step.If answer ID is by the mobile search server-assignment, then answer is submitted in the response and can be carried problem ID and the answer ID that is answered; If answer ID is distributed by expert clients, then the sign that can carry answer ID in the response and submit the answer success to is submitted in answer to.

Step 212, expert clients storage answer.

This step is an optional step.Expert clients receives after answer that the mobile search server returns submits response to, uses answer to submit to response to upgrade " problem that I answer " tabulation, and answer ID and answer content are added in the tabulation.

Step 213, the mobile search server is to puing question to client to send answer.

Answer is notified or directly returned to the mobile search server by Short Message Service Gateway or MMS gateway to puing question to client to send, problem ID, answer ID and answer content be can carry in the answer that sends, answerer ID and/or answerer's relevant information also may further include.Send in the process of answer to the enquirement client at the mobile search server, also many answer packings can be issued the enquirement client, wherein every answer can comprise problem ID, answer ID and answer content, also may further include answerer ID, answerer's relevant information, also can in answer, indicate the quantity that comprises answer simultaneously.When puing question to the client stores answer, the answerer ID of correspondence is stored together with the answer content.The enquirement client when the mobile search server submits a question, can be carried answerer ID once more in the problem of submitting to, be convenient to the mobile search server and search for reference to answerer ID.Owing in answer, carried answerer's relevant information, put question to client can recognize answerer's rank, answer how many problems etc., thereby can judge the confidence level of this answer.The mobile search server may receive many answers from different expert clients before puing question to client to send answer, it is identical that these answers have, and what have is similar, the difference that has.Simultaneously, the expert clients of answer also has different ranks.The ordering that can check on one's answers according to the rank of expert clients of mobile search server.Such as, the answer that the expert clients that rank is high is answered comes forward position.The mobile search server can also sort according to the degree of correlation of answer and problem, such as, with reference to the sort algorithm of search engine, calculate each answer with the degree of correlation between the problem, then according to degree of correlation rank order from high to low.In addition, the mobile search server can also carry out analysis and synthesis to problem.Such as, for many answers equivalent in meaning, that language expression is different, when sending to the enquirement client, only get wherein one.

Step 214 is putd question to the client stores answer.

This step is an optional step.After puing question to client to receive answer, find respective items in the problem list, answer content and answerer ID and relevant information are added in the tabulation, in local update " problem that I propose " tabulation according to problem ID.

Step 215 puts question to client to estimate answer.

This step is an optional step.After puing question to client to receive answer, the satisfaction that can check on one's answers is made evaluation.

Step 216 puts question to client to submit the evaluation that checks on one's answers to the mobile search server.

This step is an optional step.The evaluation of puing question to client to check on one's answers is submitted to the mobile search server, can carry in the evaluation and put question to client id, problem ID, answer ID and evaluation content, also may further include answerer's user ID (being expert clients ID).

If it is dissatisfied to put question to client to check on one's answers, can return step 201, trigger the mobile search flow process again.

Step 217, the evaluation that the mobile search server stores checks on one's answers.

This step is an optional step.Under the enquirement client checked on one's answers the situation of making an appraisal, the mobile search server can be stored this evaluation.

Step 218, mobile search server use above-mentioned evaluation to upgrade expert info

This step is an optional step.The mobile search server can be according to the expert info in the evaluation renewal " expert's tabulation " of puing question to client to check on one's answers.

The technical scheme of the embodiment of the invention combines the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to client can in time obtain the answer of the problem correspondence that is proposed, broken away from the dependence to manual position again, the mobile search disposal ability is strong, efficient is high, easy to use.Problem and answer storage and uniform are convenient to have searching of answer now according to the problem that client is submitted to, easy to use, and the mode of estimating of taking to check on one's answers is more convenient for to the management of expert clients.

Correlation step among the inventive method embodiment is order in no particular order, does not influence enforcement of the present invention.

As shown in Figure 3, the another kind of mobile search specific implementation flow chart in the embodiment of the invention may further comprise the steps:

Step 301, customer end A submits a question to server: " 2000 is the leap year? "

Step 302, server store problem into " problem list ".

This step can be an optional step.The mobile search server can store problem in " problem list " after receiving the problem of puing question to client to send, and the content of storage can comprise problem ID and problem content, convenient follow-up use.This step can be carried out after the pairing answer of the problem of receiving.The problem ID that server distributes for this problem is Q001, adds this problem to " problem list ", increases delegation in the problem list: (Q001,2008-5-15 18:22, " 2000 is the leap year? ", unsolved, null, null).

Step 303, server returns response message to customer end A.

This step can be an optional step.After the mobile search server is received questions submitted by asker clients, can give the submission response of puing question to client to send described problem.If problem ID by the mobile search server-assignment, then can carry session id and problem ID in the submission of the described problem response; If problem ID is by puing question to client to distribute, problem is submitted to can carry problem ID and the successful sign of problem submission in the response.Step 302 and step 303 be order in no particular order.Server returns response message and informs that customer end A problem ID is Q001.

Step 304, customer end A store problem into " problem that I propose " tabulation.

This step can be an optional step.This step also can just be carried out before or after the enquirement client asks a question.Certainly, this step 304 and step 302 be order in no particular order, and it also can carry out before step 302, carries out after also can receiving the answer of this problem.If problem ID is by the mobile search server-assignment, then put question to client to find the content of problem according to session id, and problem is stored in " problem that I propose " tabulation of this locality, the content of storage comprises the problem ID and the problem content of mobile search server-assignment; If problem ID by puing question to client to distribute, then puts question to client to find the content of problem according to problem ID, and problem ID and problem content are stored in local " problem that I propose " tabulation." I propose problem " tabulation will increase delegation: (Q001,2008-5-1518:22, " 2000 is the leap year? ", unsolved, null, null).

Step 305, server is selected customer end B.

The mobile search server is selected expert clients according to problem.The process of selecting expert clients can be first according to the field under the problem problem identificatioin, and then selects the expert clients in this field.

The mobile search server also can carry out expert's selection according to existing answer information and/or quizmaster's factors such as information in the process of selecting expert clients.Certainly, consider other while of expert's level when selecting the expert, also can take all factors into consideration expert's workload.If always select the high expert of rank in certain field, can cause the high expert of rank can't bear the heavy load, and other expert does not work and can do.Reasonable distribution for the problem of accomplishing, avoid sending too much problem to the high expert of rank, the mobile search server is when selecting expert clients, can take all factors into consideration expert's rank and two factors of workload of expert, should make the higher expert of rank answer more problem, the expert that rank is lower answers less problem, makes the higher expert's of rank the workload can not be too many again, and the expert's that rank is lower workload can not be very little.Server draws an expert in expert's tabulation: customer end B.

Step 306, server sends problem to customer end B: " 2000 is the leap year? "

Step 307, customer end B store problem into " problem list that I answer ".

This step is an optional step.Expert clients can be stored problem after receiving the problem of mobile search server transmission.Can store local " problem that I answer " tabulation into, the content of storage can comprise problem ID, problem content and enquirement client id." problem list that I answer " will increase delegation: (null, Q001, null).

Step 308, customer end B is submitted answer to server: " yes, can all is the leap year by 4 times of dividing exactly.”。

Step 309, server update " answer tabulation " and " expert's tabulation ".

This step is an optional step.The mobile search server can be stored the answer that receives.The content of storage can comprise expert clients ID, the problem ID that is answered, answer ID and answer content.After the mobile search server receives the answer of expert clients submission, can use this answer to upgrade expert info.

Step 310, server returns response message to customer end B.

This step is an optional step.If answer ID is by the mobile search server-assignment, then answer is submitted in the response and can be carried problem ID and the answer ID that is answered; If answer ID is distributed by expert clients, then the sign that can carry answer ID in the response and submit the answer success to is submitted in answer to.It is A001 that server distributes answer ID for this answer, and response message carries the problem ID Q001 of this answer ID A001 and its correspondence.

Step 311, customer end B store answer in " problem list that I answer ".

This step is an optional step.Expert clients receives after answer that the mobile search server returns submits response to, uses answer to submit to response to upgrade " problem that I answer " tabulation, and answer ID and answer content are added in the tabulation.The answer of storage comprises answer ID and answer content, and promptly (" yes, can all is the leap year by 4 times of dividing exactly for A001, Q001.”)

Step 312, server sends answer to customer end A: " yes, can all is the leap year by 4 times of dividing exactly.”

Answer is notified or directly returned to the mobile search server by Short Message Service Gateway or MMS gateway to puing question to client to send, problem ID, answer ID and answer content be can carry in the answer that sends, answerer ID and/or answerer's relevant information also may further include.Send in the process of answer to the enquirement client at the mobile search server, also many answer packings can be issued the enquirement client, wherein every answer can comprise problem ID, answer ID and answer content, also may further include answerer ID, answerer's relevant information, also can in answer, indicate the quantity that comprises answer simultaneously.The effect of answerer ID is to be convenient to put question to the client stores answer.Owing in answer, carried answerer's relevant information, put question to client can recognize answerer's rank, answer how many problems etc., thereby can judge the confidence level of this answer.The mobile search server may receive many answers from different expert clients before puing question to client to send answer, it is identical that these answers have, and what have is similar, the difference that has.Simultaneously, the expert clients of answer also has different ranks.The ordering that can check on one's answers according to the rank of expert clients of mobile search server.Such as, the answer that the expert clients that rank is high is answered comes forward position.The mobile search server can also sort according to the degree of correlation of answer and problem, such as, with reference to the sort algorithm of search engine, calculate each answer with the degree of correlation between the problem, then according to degree of correlation rank order from high to low.In addition, the mobile search server can also carry out analysis and synthesis to problem.Such as, for many answers equivalent in meaning, that language expression is different, when sending to the enquirement client, only get wherein one.

Step 313, customer end A store answer into " problem list that I propose ".

This step is an optional step.After puing question to client to receive answer, find respective items in the problem list, answer content and answerer ID and relevant information are added in the tabulation, in local update " problem that I propose " tabulation according to problem ID.Storage is after answer finishes, " problem list that I propose " be updated to (Q001,2008-5-15 18:22, " 2000 is the leap year? ", solved, A001, null), (" yes, can all is the leap year by 4 times of dividing exactly for A001, Q001.”)。

Step 314, customer end A check on one's answers and make evaluation.

This step is an optional step.After puing question to client to receive answer, the satisfaction that can check on one's answers is made evaluation.In the ten point system 6 minutes of being evaluated as that client checks on one's answers and makes.

Step 315, customer end A sends to server with evaluation: " I check on one's answers A001 be evaluated as 6 fens ".

The evaluation of puing question to client to check on one's answers is submitted to the mobile search server, can carry in the evaluation and put question to client id, problem ID, answer ID and evaluation content, also may further include answerer's user ID (being expert clients ID).If it is dissatisfied to put question to client to check on one's answers, can return step 301, trigger the mobile search flow process again.

Step 316, server is according to the expert info in the evaluation renewal " expert's tabulation " of customer end A.

This step is an optional step.Under the enquirement client checked on one's answers the situation of making an appraisal, the mobile search server can be stored this evaluation.The mobile search server can be according to the expert info in the evaluation renewal " expert's tabulation " of puing question to client to check on one's answers.

The technical scheme of the embodiment of the invention combines the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, broken away from dependence again, reached the effect that disposal ability is strong, efficient is high, easy to use manual position.Problem and answer storage and uniform are convenient to have searching of answer now according to the problem that client is submitted to, easy to use, and the mode of estimating of taking to check on one's answers is more convenient for to the management of expert clients.

As shown in Figure 4, be another the mobile search specific implementation flow chart in the embodiment of the invention, present embodiment uses way of short messages to realize mobile search, may further comprise the steps:

Step 401 puts question to portable terminal transmission problem to submit the service number that be used to put question to of note to the mobile search server to.

If the problem that problem ID by the mobile search server-assignment, then puts question to portable terminal to send is submitted to can carry session id in the note, put question to portable terminal ID and problem content; If problem ID is by puing question to portable terminal to distribute, the problem of then puing question to portable terminal to send is submitted to can carry problem ID in the note, put question to portable terminal ID and problem content.Put question to portable terminal when assignment problem ID, can will put question to portable terminal ID prefix or part, to guarantee the uniqueness of problem ID as problem ID.

Step 402, mobile search server stores problem ID and problem content.

This step can be an optional step.The mobile search server receives and problem can be stored in " problem list " after the problem of puing question to portable terminal to send is submitted note to, and the content of storage can comprise problem ID and problem content, convenient follow-up use.This step can be carried out after the pairing answer of the problem of receiving.

Step 403, mobile search server push problem response note is to puing question to portable terminal.

This step can be an optional step.After the mobile search server is received the problem of puing question to the portable terminal submission, can give the problem response note of puing question to portable terminal push described problem.If problem ID by the mobile search server-assignment, then can carry session id and problem ID in the problem of the described problem response note; If problem ID by puing question to portable terminal to distribute, can carry problem ID in the problem response note and problem is submitted successful sign to.Step 402 and step 403 be order in no particular order.

Step 404 puts question to portable terminal according to problem response note storage problem ID and problem content.

This step can be an optional step.This step also can just be carried out before or after puing question to portable terminal transmission problem submission note.Certainly, this step 404 and step 402 be order in no particular order, and it also can carry out before step 402, carries out after also can receiving the answer of this problem.If problem ID is by the mobile search server-assignment, then put question to portable terminal to find the content of problem according to session id, and problem is stored in " problem that I propose " tabulation of this locality, the content of storage comprises the problem ID and the problem content of mobile search server-assignment; If problem ID by puing question to portable terminal to distribute, then puts question to portable terminal to find the content of problem according to problem ID, and problem ID and problem content are stored in local " problem that I propose " tabulation.

Step 405, the mobile search server is selected expert's portable terminal.

The mobile search server is selected expert's portable terminal according to problem.The process of selecting expert's portable terminal can be first according to the field under the problem problem identificatioin, and then selects the expert's portable terminal in this field.

The mobile search server also can carry out expert's selection according to existing answer information and/or quizmaster's factors such as information in the process of selecting expert's portable terminal.Certainly, consider other while of expert's level when selecting the expert, also can take all factors into consideration expert's workload.If always select the high expert of rank in certain field, can cause the high expert of rank can't bear the heavy load, and other expert does not work and can do.Reasonable distribution for the problem of accomplishing, avoid sending too much problem to the high expert of rank, the mobile search server is when selecting expert's portable terminal, can take all factors into consideration expert's rank and two factors of workload of expert, should make the higher expert of rank answer more problem, the expert that rank is lower answers less problem, makes the higher expert's of rank the workload can not be too many again, and the expert's that rank is lower workload can not be very little.

Step 406, the mobile search server distributes note to expert's portable terminal transmission problem.

The mobile search server distributes note to selected expert's transmission problem, certainly, selected expert can be one, also can be a plurality of, the problem that sends is distributed in the note can carry problem ID, problem content, the relevant information that also can further carry existing answer tabulation and/or put question to portable terminal ID and/or quizmaster.The existing answer of this problem is sent to the expert, is in order to make the expert can understand the background and the history of this problem.Such as, certain problem has had 10 answers, but the quizmaster is still dissatisfied.In this case, the expert just should go to rethink this problem from other angles.The effect of the ID that puts question to portable terminal being issued expert's portable terminal is to be convenient to expert's mobile terminal stores problem.Quizmaster's relevant information is sent to expert's portable terminal, is in order to make expert's portable terminal can understand quizmaster's information, to make personalized answer at different quizmasters.Such as, for a same physical field problem,, then answer common phenomenon and get final product with simple the explanation if the quizmaster is the pupil; If the quizmaster is the university student, then should answer physical principle thereafter.

Step 407, expert's mobile terminal stores problem content and problem ID.

This step is an optional step.Expert's portable terminal can be stored problem after receiving the problem distribution note of mobile search server transmission.Can store local " problem that I answer " tabulation into, the content of storage can comprise problem ID, problem content and enquirement portable terminal ID.

Step 408, expert's portable terminal submits to note to send to the service number that is used to answer of search server answer.

After expert's portable terminal is answered a question, submit to note to send to the mobile search server answer.If answer ID is by the mobile search server-assignment, then answer is submitted in the note and can be carried expert's portable terminal ID, the problem ID that is answered and answer content; If answer ID is distributed by expert's portable terminal, then answer is submitted in the note and can be carried expert's portable terminal ID, the problem ID that is answered, answer ID and answer content.

Step 409, mobile search server update problem information and expert info.

This step is an optional step.The mobile search server can be stored the answer that receives.The content of storage can comprise expert's portable terminal ID, the problem ID that is answered, answer ID and answer content.After the mobile search server receives the answer of expert's portable terminal submission, can use this answer to upgrade expert info.

Step 410, the mobile search server sends answer response note to expert's portable terminal.

This step is an optional step.If answer ID by the mobile search server-assignment, then can carry problem ID and the answer ID that is answered in the answer response note; If answer ID is distributed by expert's portable terminal, then can carry the sign of answer ID and submission answer success in the answer response note.

Step 411, expert's mobile terminal stores answer ID and answer content.

This step is an optional step.After expert's portable terminal receives the answer response note that the mobile search server returns, use answer response note to upgrade " problem that I answer " tabulation, answer ID and answer content are added in the tabulation.

Step 412, the mobile search server distributes note to puing question to portable terminal to send answer.

Answer is notified or directly returned to the mobile search server by Short Message Service Gateway or MMS gateway to puing question to portable terminal to send, problem ID, answer ID and answer content be can carry in the answer that sends, answerer ID and/or answerer's relevant information also may further include.Send in the process of answer to the enquirement portable terminal at the mobile search server, also many answer packings can be issued the enquirement portable terminal, wherein every answer can comprise problem ID, answer ID and answer content, also may further include answerer ID, answerer's relevant information, also can in answer, indicate the quantity that comprises answer simultaneously.The effect of answerer ID is to be convenient to put question to the mobile terminal stores answer.Owing in answer, carried answerer's relevant information, put question to portable terminal can recognize answerer's rank, answer how many problems etc., thereby can judge the confidence level of this answer.The mobile search server may receive many answers from different expert's portable terminals before puing question to portable terminal to send answer, it is identical that these answers have, and what have is similar, the difference that has.Simultaneously, expert's portable terminal of answer also has different ranks.The ordering that can check on one's answers according to the rank of expert's portable terminal of mobile search server.Such as, the answer that expert's portable terminal that rank is high is answered comes forward position.The mobile search server can also sort according to the degree of correlation of answer and problem, such as, with reference to the sort algorithm of search engine, calculate each answer with the degree of correlation between the problem, then according to degree of correlation rank order from high to low.In addition, the mobile search server can also carry out analysis and synthesis to problem.Such as, for many answers equivalent in meaning, that language expression is different, when sending to the enquirement portable terminal, only get wherein one.

Step 413 is putd question to mobile terminal stores answer content and answer ID.

This step is an optional step.After puing question to portable terminal to receive answer, find respective items in the problem list, answer content and answerer ID and relevant information are added in the tabulation, in local update " problem that I propose " tabulation according to problem ID.

Step 414 is putd question to the portable terminal content evaluation that checks on one's answers.

This step is an optional step.After puing question to portable terminal to receive answer, the satisfaction that can check on one's answers is made evaluation.

Step 415 puts question to portable terminal to estimate the service number that be used to feed back of note to the mobile search server to sending answer.

The evaluation of puing question to portable terminal to check on one's answers is submitted to the mobile search server, can carry in the evaluation and put question to portable terminal ID, problem ID, answer ID and evaluation content, also may further include answerer's user ID (being expert's portable terminal ID).If it is dissatisfied to put question to portable terminal to check on one's answers, can return step 401, trigger the mobile search flow process again.

Step 416, mobile search server are upgraded expert info according to the evaluation of puing question to portable terminal to check on one's answers content.

This step is an optional step.Under the enquirement portable terminal checked on one's answers the situation of making an appraisal, the mobile search server can be stored this evaluation.The mobile search server can be according to the expert info in the evaluation renewal " expert's tabulation " of puing question to portable terminal to check on one's answers.

The technical scheme of the embodiment of the invention combines the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to portable terminal can in time obtain the answer of the problem that is proposed, broken away from dependence again, reached the effect that disposal ability is strong, efficient is high, easy to use manual position.Problem and answer storage and uniform are convenient to have searching of answer now according to the problem that client is submitted to, easy to use, and the mode of estimating of taking to check on one's answers is more convenient for to the management of expert clients.

As shown in Figure 5, a kind of mobile search system structure chart in the embodiment of the invention comprises:

Mobile search server 501, be used for problem, answer and expert are managed concentratedly, receive the problem of puing question to client 502 to submit to, type and/or content choice expert clients 503 according to questions submitted by asker clients, send the problem of puing question to client 502 to submit to expert clients 503, receive the answer at described problem that expert clients 503 is submitted to, the answer that expert clients 503 is submitted to sends to enquirement client 502.Also can further receive the evaluation to this answer of puing question to client to send, also can further store problem and/or described answer and/or the described evaluation submitted to, can also further submit response to and/or return answer submission response to expert clients 503 to puing question to client 502 to return problem.

Expert clients 503, be used to manage local user's answer, and and server interaction, receive the problem that mobile search server 501 sends, also further storage problem, to the answer that mobile search server 501 is submitted at this problem, receive the answer submission response that mobile search server 501 returns, also can further store the answer of having submitted to.

Alternatively, the mobile search system in the embodiment of the invention can further include and puts question to client 502.Put question to client 502, the problem that is used for the proposition of leading subscriber, with server interaction, submit a question to mobile search server 501, receive the problem submission response that mobile search server 501 returns, receive and store the answer that mobile search server 501 sends, can further store the problem of having submitted to, can also further estimate the answer of mobile search server 501 transmissions and the evaluation of submitting to this answer to mobile search server 501.

5 interfaces that pass through alternately between mobile search server 501 and the client realize that wherein, the mobile search server provides 3 interfaces, comprising:

The interface that submits a question is used to put question to client 502 to submit a question to mobile search server 501, is used for mobile search server 501 simultaneously and submits response to puing question to client 502 to return problem.

Put question to client 502 to submit a question to mobile search server 501, described problem can be carried in the request message, and described request message can be short message, Multimedia Message or the message that sends by webpage.If problem ID is distributed by mobile search server 501, can carry session id in the submission request of then puing question to client 502 to send, put question to client id and/or problem content; If problem ID can carry problem ID in the submission request of then puing question to client 502 to send, put question to client id and/or problem content by puing question to client 502 to distribute.Put question to client 502 when assignment problem ID, can be with puing question to prefix or the part of client id, to guarantee the uniqueness of problem ID as problem ID.

If problem ID is distributed by mobile search server 501, then problem is submitted in the response and can be carried session id and/or problem ID; If problem ID is by puing question to client 502 to distribute, then problem is submitted to and can be carried problem ID and/or the successful sign of problem submission in the response.

Submit the answer interface to, be used for expert clients 503 and submit answer to, be used for mobile search server 501 simultaneously and return answer submission response to expert clients 503 to mobile search server 501.

If answer ID is distributed by mobile search server 501, then can carry expert clients ID and answer content in the answer, also may further include the problem ID that is answered; If answer ID is distributed by expert clients 503, then can carry the answer content in the answer, also can carry expert clients ID, the problem ID that is answered and/or answer ID.

If answer ID is distributed by mobile search server 501, then answer is submitted to and can be carried ID that answers a question of institute and/or answer ID in the response; If answer ID is distributed by expert clients 503, then the sign that can carry answer ID in the response and/or submit the answer success to is submitted in answer to.

Submit to and estimate interface, be used to put question to client 502 to submit the evaluation that checks on one's answers to mobile search server 501.Can carry evaluation content in the evaluation, also may further include and put question to client id, answerer's user ID, problem ID and/or answer ID.

Put question to client 502 to provide and send the answer interface, send the answer interface and be used for the client transmission answer of server to the quizmaster.

Answer is notified or directly returned to mobile search server 501 by Short Message Service Gateway or MMS gateway to puing question to client 502 to send, the answer content be can carry in the answer, answerer ID, answerer's relevant information, problem ID and/or answer ID also may further include.Send in the process of answers to enquirement client 502 at mobile search server 501, also many answer packings can be issued the enquirement client, wherein every answer can be carried the answer content, also may further include answerer ID, answerer's relevant information, problem ID and/or answer ID, also can in answer, indicate the quantity that comprises answer simultaneously.Owing in answer, carried answerer's relevant information, put question to client 502 can recognize answerer's rank, answer how many problems etc., thereby can judge the confidence level of this answer.Mobile search server 501 may receive many answers from different expert clients before puing question to client 502 to send answer, it is identical that these answers have, and what have is similar, the difference that has.Simultaneously, the expert clients of answer also has different ranks.Mobile search server 501 ordering that can check on one's answers according to the rank of expert clients.Such as, the answer that the expert clients that rank is high is answered comes forward position.Mobile search server 501 can also carry out analysis and synthesis to problem.Such as, for many answers equivalent in meaning, that language expression is different, when sending to the enquirement client, only get wherein one.

Expert clients 503 provides the distribution problem interface, and the distribution problem interface is used for mobile search server 501 to expert clients 503 transmission problems.

Mobile search server 501 sends problem to each expert who selects, and can carry problem content in the problem, also may further include the relevant information of problem ID, existing answer tabulation, enquirement client id and/or enquirement client.The existing answer of this problem is sent to the expert, is in order to make the expert can understand the background and the history of this problem.Such as, certain problem has had 10 answers, but the quizmaster is still dissatisfied.In this case, the expert just should go to rethink this problem from other angles.The effect of the ID that puts question to client being issued expert clients is to be convenient to the expert clients storage problem.To put question to the relevant information of client 501 to send to expert clients 503, be in order to make expert clients can understand quizmaster's information, to make personalized answer at different quizmasters.Such as, for a same physical field problem,, then answer common phenomenon and get final product with simple the explanation if the quizmaster is the pupil; If the quizmaster is the university student, then should answer physical principle thereafter.

The technical scheme of the embodiment of the invention mutual by between the mobile search server and client side, mobile search system can be realized the function that the quizmaster asks a question, the expert answers a question and the quizmaster checks on one's answers to be estimated.Mobile search system is finished the processing of the answer of answering to user's processing of request with to the expert automatically, has both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, and has broken away from the dependence to manual position again, and disposal ability is strong, efficient is high.Mobile search system can be distributed to corresponding expert according to the field under the automatic decision problem of user's input and with problem, and the user is easy to use.

As shown in Figure 6, a kind of mobile search server architecture figure in the embodiment of the invention comprises:

First receiver module 610 is used to receive questions submitted by asker clients, is further used for also receiving that expert clients submits at the answer of described problem and/or the evaluation to described answer of puing question to client to submit to.First receiver module 610 also is further used for responding according to the submission that described problem is returned described problem to described enquirement client, and the submission response of described answer is returned in the answer that also is used for submitting to according to described expert clients to described expert clients.

First sending module 620 is used for sending described problem to described expert clients, also is used for sending described answer to described enquirement client, so that described expert clients is submitted answer to according to described problem.

First selects module 640, is used for selecting described expert clients according to described problem, uses for described first sending module 620.

Described mobile search server may further include first memory module, first memory module 630, be used to store described problem and at the answer of described problem, also be used to store information, select module 640 uses for first at the evaluation of described answer and corresponding expert clients.First memory module 630 can be the database of storage " problem list ", " problem list " write down all and has been submitted to the problem of server, problem of each line item can comprise following field: problem=(problem ID, settling time, expired time, problem content, quizmaster ID, state, answer tabulation, and/or optimum answer).First memory module 630 can also be the database of storage " answer tabulation ", and " answer tabulation " write down all and be submitted to the answer of server, answer of each line item, can comprise following field: answer=(answer ID, affiliated problem ID, answer content, answerer ID).

In addition, first memory module 630 can also be the database of storage " expert's tabulation ", " expert's tabulation " write down all experts' information, expert of each line item, can comprise following field: expert=(expert ID, rank, field, the problem list of answering, the answer tabulation of the problem of answering).Expert's rank is represented expert's professional degree, and the high more explanation of rank is professional more.The professional domain that the expert is good at is represented in expert's field, such as professional domains such as communication, software, law are arranged.Write down expert's rank and realm information in " expert's tabulation ", can be used for the mobile search server and select the expert.Server can be selected the expert in corresponding field after having determined the field under the problem.If expert's quantity is more than the quantity of needs, then server can sort to the expert according to expert's rank, selects the wherein higher expert of rank.If the expert who selects does not for the first time successfully answer a question, other experts that server can also be transmitted to problem same domain continue to answer.

Described mobile search server may further include first administration module 650, is used for the life cycle and the state of the described problem of managed storage, as newly-built problem, deletion problem etc.; Also be used for the life cycle and the state of the described answer of managed storage, as optimum answer etc. is set; And the information of the described expert clients of managed storage, as increasing, reduce the expert, revise expert's speciality field.First administration module 650 also is used to use the answer of reception, upgrades the information of expert clients; Also be used to use the evaluation of reception, upgrade the information of expert clients.

When the mobile search server comprised the first selection module 640, first selected module 640 may further include:

Analyze submodule 641, be used to analyze described questions submitted by asker clients.

Search submodule 642 is used for according to the analysis result search expert of analyzing submodule 641.

Chooser module 643 is used for the Search Results according to search submodule 642, selects corresponding expert clients.

The technical scheme of the embodiment of the invention is because adopted problem and answer, and the unified management pattern of the evaluation that checks on one's answers, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, broken away from dependence again, reached the effect that disposal ability is strong, efficient is high, easy to use manual position.

As shown in Figure 7, a kind of enquirement client terminal structure figure in the embodiment of the invention comprises:

Second sending module 710 is used for submitting a question to the mobile search server, submits answer at described problem so that described mobile search server sends described problem and described expert clients to expert clients to described mobile search server;

Second receiver module 720 is used to receive the answer that described mobile search server sends, and also is used to receive the submission response of the described problem that the mobile search server returns.

Described enquirement client also may further include second memory module 730, is used to store the problem of described submission, can also be used to store the answer of described reception.Second memory module 730 has been stored " problem that I propose " tabulation, " I propose problem " list records this enquirement client all be submitted to the problem of mobile search server, problem of each line item comprises following field: problem=(problem ID, settling time, expired time, problem content, quizmaster ID, state, the answer tabulation, optimum answer).Second memory module 730 has also been stored " answer that I receive " tabulation, " answer that I receive " list records all answers of having received of this enquirement client from the mobile search server, answer of each line item, comprise following field: answer=(answer ID, affiliated problem ID, the answer content, answerer ID).

Described enquirement client also may further include evaluation module 740, is used to estimate the answer of described reception.When described enquirement client comprised described evaluation module 740, second sending module 710 also was used for submitting evaluation to described answer to described mobile search server.

When described enquirement client comprised second memory module 730, described enquirement client can further include:

Second administration module 750 is used to manage the life cycle and the state of the problem of described storage, as newly-built problem, deletion problem, the problem that has proposed, problem of having solved etc.; Also be used to manage the life cycle and the state of the answer of described storage, as optimum answer etc. is set.

As shown in Figure 8, a kind of expert clients structure chart in the embodiment of the invention comprises:

The 3rd receiver module 810 is used to receive the problem that the mobile search server sends, and also is used to receive the submission response of the described answer that described mobile search server returns.

The 3rd sending module 820 is used for to the answer of described mobile search server submission at described problem, so that described mobile search server is to puing question to client to send described answer.

Described expert clients also may further include the 3rd memory module 830, is used to store the problem of described reception, also is used to store the answer of described submission.The 3rd memory module 830 has been stored " problem that I receive " tabulation, " I receive problem " list records all problems that receive from the mobile search server of this expert clients, problem of each line item comprises following field: problem=(problem ID, settling time, expired time, problem content, quizmaster ID, state, the answer tabulation, optimum answer).The 3rd memory module 830 has also been stored " answer that I submit to " tabulation, " I submit to answer " list records all answers submitted to of this expert clients to the mobile search server, answer of each line item, comprise following field: answer=(answer ID, affiliated problem ID, the answer content, answerer ID).

When expert clients comprises the 3rd memory module 830, described expert clients may further include: the 3rd administration module 840, be used to manage the problem life cycle and the state of described storage, as unanswered problem still, problem of having answered etc., also be used to manage the life cycle and the state of the answer of described storage, as newly-built answer, deletion answer etc.

As shown in Figure 9, the method flow diagram for the process user problem in the embodiment of the invention may further comprise the steps:

Step 901 receives questions submitted by asker clients.

Whether step 902 exists and the corresponding expert of described problem according to problem inquiry local (for example expert's tabulation), the if there is no expert in corresponding field, and then execution in step 903.

After receiving questions submitted by asker clients, can classify to problem earlier, whether have corresponding expert clients in the classification inquiry expert tabulation according to problem then.

Step 903 is transmitted to other mobile search servers with problem.

If there is no corresponding expert, then problem is transmitted to other mobile search servers, so that other mobile search servers are inquired about the expert corresponding with described problem according to described problem, and the answer that described expert is submitted at described problem sends to described enquirement client.

The technical scheme of the embodiment of the invention is because of the unified management pattern that has adopted expert info, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, broken away from dependence again to manual position, under the situation that local search server can not be handled, the problem of puing question to client is transmitted to other search servers to be handled, guaranteed the timely processing of problem, system processing power is strong, efficient is high, easy to use.

As shown in figure 10, the specific implementation flow chart for a kind of process user problem in the embodiment of the invention may further comprise the steps:

Step 1001, the mobile search server receives questions submitted by asker clients.

Step 1002, whether the local problem base of mobile search server search exists the answer of the problems referred to above correspondence, if there is the answer of the problems referred to above correspondence in local problem base, then execution in step 1003; If there is not the answer of the problems referred to above in local problem base, then execution in step 1004.

Step 1003, the mobile search server sends to the enquirement client that asks a question with the answer of the problems referred to above correspondence.

Step 1004, the mobile search server is classified problem.The mobile search server can be classified to problem according to the type and the field of problem.

Step 1005, the mobile search server is inquired about the expert who whether has corresponding field in expert's tabulation according to the classification of problem, if there is the expert in corresponding field in expert's tabulation, then execution in step 1006; If there is not the expert in corresponding field in expert's tabulation, then execution in step 1007.

Step 1006, mobile search server send to problem the expert clients of corresponding expert's correspondence.

If there is the expert in corresponding field in the expert tabulation, the mobile search server sends to the expert clients of corresponding expert's correspondence with problem, and this expert makes answer to this problem, and submits answer by corresponding expert clients to the mobile search server.

Step 1007, the mobile search server is transmitted to other mobile search servers with problem.If there is not the expert clients in corresponding field in expert's tabulation, the mobile search server is transmitted to problem by other mobile search servers the expert clients of other mobile search server admins, expert clients by other mobile search server admins is answered, the expert clients of other mobile search server admins can with problem at answer send to other mobile search servers, afterwards, other search servers can be by search server to puing question to client to send described answer.

The technical scheme of the embodiment of the invention is because adopted the answer of problem and the unified management pattern of expert info, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, make between the mobile search server and can carry out information interaction, improved the ability of the problem of mobile search server process user proposition, both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, broken away from dependence again to manual position, under the situation that local search server can not be handled, the problem of puing question to client is transmitted to other search servers to be handled, guaranteed the timely processing of problem, it is strong that system has reached disposal ability, the efficient height, effect easy to use.And can search for the local answer that whether stores at described problem,, then directly answer be issued the enquirement client, handle more convenient if having.

As shown in figure 11, the another kind of mobile search system structure chart in the embodiment of the invention comprises:

Mobile search server 1101, be used to receive the problem of puing question to client 1102 to submit to, search for local problem base and whether have the answer of the problems referred to above,, then the answer in the local problem base is sent to the enquirement client 1102 that asks a question if there is the answer of the problems referred to above in local problem base; If there is not the answer of the problems referred to above in local problem base, then problem is classified, according to whether existing and the corresponding expert of described problem in the problem inquiry expert tabulation,, then problem is sent to the expert clients 1103 of this expert's correspondence if there is the expert in corresponding field in expert's tabulation; If there is not the expert in corresponding field in expert's tabulation, then problem is transmitted to other mobile search servers 1104, so that described other mobile search servers 1104 are inquired about the expert corresponding with described problem according to described problem, and described problem is sent to the expert clients of described correspondence.

The mobile search server that comprises a plurality of distributed deployments in this system, each mobile search server can be by other mobile search servers of access to netwoks.Simultaneously, each mobile search server all possesses the function of carrying out mobile search.For the ease of the management to expert clients, each mobile search server can only directly send to self-administered expert clients with problem, or problem is transmitted to the expert clients of other mobile search server admins by other mobile search servers.

Put question to client 1102, be used for submitting a question, receive the answer that mobile search server 1101 sends to mobile search server 1101.

Expert clients 1103 is used to receive the problem that mobile search server 1101 sends, to the answer of mobile search server 1101 submissions at described problem.

Expert clients 1105, be used to receive the problem that other mobile search servers 1104 send, to the answer of mobile search server 1104 submissions at described problem, send described answer by other mobile search servers 1104 to mobile search server 1101, send described answer by mobile search server 1101 to enquirement client 1103 afterwards.

As shown in figure 12, the another kind of mobile search server architecture figure in the embodiment of the invention comprises:

The 4th receiver module 1210 is used to receive questions submitted by asker clients.

Second selects module 1220, is used for selecting expert's tabulation and the corresponding expert of problem according to problem, also is used for to the problem classification, to select corresponding expert.

The 4th sending module 1230 if do not have corresponding expert in expert's tabulation, then sends to problem other mobile search servers.

The mobile search server can be by other mobile search servers of access to netwoks.Simultaneously, each mobile search server all possesses the function of carrying out mobile search.For the ease of the management to expert clients, each mobile search server can only directly send to self-administered expert clients with problem, or problem is transmitted to the expert clients of other mobile search server admins by other mobile search servers.

The 4th sending module 1230 selects module 1220 to select the corresponding expert of expert's tabulation if also be used for second, problem is sent to the expert clients of this expert's correspondence.

Described enquirement client may further include search module 1240, is used to search for the answer whether local problem base exists the problems referred to above correspondence.

If search module 1240 searches the answer that there is the problems referred to above correspondence in local problem base, the 4th sending module 1230 also is used for the answer of the problems referred to above correspondence is sent to described enquirement client.

Described enquirement client may further include the 4th memory module 1250, is used to store the answer of problem and this problem of reception, for search module 1240 search; Also be used to store expert's tabulation, select module 1220 to select for second.Expert's list information can comprise: expert's name, expert field and/or expert's rank etc.

The technical scheme of the embodiment of the invention is because adopted the answer of problem and the unified management pattern of expert info, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, make between the mobile search server and can carry out information interaction, improved the ability of the problem of mobile search server process user proposition, both guaranteed to put question to client can in time obtain the answer of the problem that is proposed, broken away from dependence again to manual position, under the situation that local search server can not be handled, the problem of puing question to client is transmitted to other search servers to be handled, guaranteed the timely processing of problem, system processing power is strong, the efficient height, easy to use.And can search for the local answer that whether stores at described problem,, then directly answer be issued the enquirement client, handle more convenient if having.

As shown in figure 13, the method flow diagram for the search expert in the embodiment of the invention may further comprise the steps:

Step 1301, reception quizmaster's searching request.

The type and the field that comprise problem or problem in the searching request that the quizmaster sends also can indicate the expert who searches for this problem domain.

Step 1302 is according to the searching request search expert in experts database that receives.

After receiving searching request, can be according to the type and the field of the problem problem identificatioin that receives, the type of the problem that the expert in this field of search in experts database, or direct basis then receives and this field is searched in the field in experts database expert.

Step 1303 sends to the quizmaster with the result who searches for.

Search Results can send to the quizmaster with the form of expert's tabulation.

The technical scheme of the embodiment of the invention is because of the unified management pattern that has adopted expert info, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, make the quizmaster can obtain expert info in time, and improved the matching degree of the problem of expert info and quizmaster proposition, reached the effect that disposal ability is strong, efficient is high, easy to use.

As shown in figure 14, the specific implementation flow chart for a kind of search expert in the embodiment of the invention may further comprise the steps:

Step 1401, the mobile search server receives quizmaster's searching request.

The quizmaster comprises the type and/or the field of problem or problem to the searching request that the mobile search server sends, and also can indicate the expert of this problem domain of search.

Step 1402, the mobile search server is according to the searching request search expert in experts database that receives.

The mobile search server is searched for the expert in this field then according to the type and the field of the problem problem identificatioin that receives in experts database, or directly according to the type of the problem that receives and this field is searched in the field in experts database expert.

Step 1403, the mobile search server sends to the quizmaster with Search Results.

The mobile search server sends to the quizmaster with the expert's tabulation that searches out.

Step 1404, the quizmaster exchanges with the expert according to Search Results.

The quizmaster can further use modes such as voice, note directly to exchange with the expert after obtaining expert's tabulation, and then the answer of the problem of acquisition.If the quizmaster is dissatisfied to the result of expert search, or follow-up with failing to obtain satisfied answer in expert's the interchange, also can initiate problem search to the mobile search server once more.Perhaps, the mobile search server also carries out problem search when carrying out expert's search, select for the quizmaster.

The technical scheme of the embodiment of the invention has the following advantages, because adopted unified management pattern to expert info, combine the characteristics of mobile field, make full use of the advantage of user's real-time online and information series business, make the quizmaster can obtain expert info in time, and improved the matching degree of the problem of expert info and quizmaster proposition, reached the effect that disposal ability is strong, efficient is high, easy to use.

As shown in figure 15, a kind of mobile search server architecture figure in the embodiment of the invention comprises:

The 5th receiver module 1501 is used to receive quizmaster's searching request.

Comprise the type and the field of problem or problem in the searching request that the quizmaster sends, and indicate the expert of this problem domain of search.

Sort module 1502 is used for the problem that the 5th receiver module 1501 receives is classified, with the type and the field of problem identificatioin.

Second search module 1503, the classification results that is used for the searching request that receives according to the 5th receiver module 1501 or sort module 1502 is in experts database 1505 search expert.

The mobile search server is searched for the expert in this field then according to the type and the field of the problem problem identificatioin that receives in experts database 1505, or directly according to the type of the problem that receives and this field is searched in the field in experts database 1505 expert.

The 5th sending module 1504 is used for Search Results is sent to the quizmaster.

Search Results can send to the quizmaster with the form of expert's tabulation, and the quizmaster can further use modes such as voice, note directly to exchange with the expert after obtaining expert's tabulation, and then the answer of the problem of acquisition.If the quizmaster is dissatisfied to the result of expert search, or follow-up with failing to obtain satisfied answer in expert's the interchange, also can initiate problem search to the mobile search server once more.Perhaps, the mobile search server also carries out problem search when carrying out expert's search, select for the quizmaster.

Experts database 1505 is used to store expert info, for 1503 search of second search module.

Expert info comprises expert's name, expert field and/or expert's rank etc.

Through the above description of the embodiments, those skilled in the art can be well understood to the present invention and can realize by the mode that software adds essential general hardware platform, can certainly pass through hardware.Based on such understanding, the part that technical scheme of the present invention contributes to prior art in essence in other words can embody with the form of software product, this computer software product is stored in the storage medium, comprise that some instructions are with so that a station terminal equipment (can be mobile phone, personal computer, server, the perhaps network equipment etc.) carry out the described method of each embodiment of the present invention.

The above only is a preferred implementation of the present invention; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the principle of the invention; can also make some improvements and modifications, these improvements and modifications also should be looked protection scope of the present invention.

Claims

1, a kind of mobile search method is characterized in that, may further comprise the steps:

Receive questions submitted by asker clients;

Send described problem to expert clients;

Send described answer to described enquirement client.

2, mobile search method according to claim 1 is characterized in that, and is described before expert clients transmission problem, also comprises:

Select described expert clients according to described problem.

3, mobile search method according to claim 1 is characterized in that, at least a in further comprising the steps of:

Store described answer;

Use described answer to upgrade expert info;

Return answer to described expert clients and submit response to.

4, mobile search method according to claim 1 is characterized in that, also comprises:

Receive the evaluation that described enquirement client is submitted to described answer.

5, as mobile search method as described in the claim 4, it is characterized in that at least a in further comprising the steps of:

Store described evaluation;

Use described evaluation to upgrade described expert info.

6, a kind of mobile search system is characterized in that, comprising:

Expert clients is used to receive the problem that described mobile search server sends, and submits described answer to described mobile search server.

7, a kind of mobile search server is characterized in that, comprising:

First sending module is used for sending described problem to described expert clients, and sends described answer to described enquirement client, so that described expert clients is submitted answer to according to described problem.

8, as mobile search server as described in the claim 7, it is characterized in that, also comprise at least a with in the lower module:

First memory module is used to store described problem and/or stores described answer;

First selects module, is used for selecting described expert clients according to described problem, uses for described first sending module.

As mobile search server as described in the claim 8, it is characterized in that 9, when described mobile search server comprises described first when selecting module, described first selects module, specifically comprises:

Analyze submodule, be used to analyze described questions submitted by asker clients;

The search submodule is used for the analysis result search expert according to described analysis submodule;

The chooser module is used for the Search Results according to described search submodule, selects corresponding expert clients.

10, a kind of enquirement client is characterized in that, comprising:

Second receiver module is used to receive the answer that described mobile search server sends.

11, as enquirement client as described in the claim 10, it is characterized in that, also comprise at least a with in the lower module:

Second memory module is used to store the problem of described submission and/or the answer of described reception;

Evaluation module is used to estimate the answer of described reception.

12, a kind of method of process user problem is characterized in that, may further comprise the steps:

Receive questions submitted by asker clients;

Whether exist and the corresponding expert of described problem according to described problem inquiry this locality, if there is no, then described problem is transmitted to other mobile search servers, so that other mobile search servers are inquired about the expert corresponding with described problem according to described problem, and the answer that described expert is submitted at described problem sends to described enquirement client.

13, a kind of mobile search system is characterized in that, comprising:

The mobile search server, be used to receive questions submitted by asker clients, whether exist and the corresponding expert of described problem according to described problem inquiry this locality, if there is no, then described problem is transmitted to other mobile search servers, so that described other mobile search servers are inquired about the expert corresponding with described problem according to described problem, and described problem is sent to the expert clients of described correspondence;

Expert clients is used to receive described problem, to the answer of described other mobile search servers submissions at described problem, sends to described search server by described other search servers, and sends to described enquirement client by described search server.

14, a kind of mobile search server is characterized in that, comprising:

The 4th receiver module is used to receive questions submitted by asker clients;

Second selects module, is used for selecting and the corresponding expert of described problem according to described problem;

The 4th sending module, if there is no corresponding expert then sends to described problem other mobile search servers.