CN101645793A - Management method and management system based on enterprise converged communication - Google Patents
Management method and management system based on enterprise converged communication Download PDFInfo
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Abstract
The invention discloses a management method and a management system based on enterprise converged communication. The method comprises that: an enterprise converged communication system before use initiates register certification to an operator system; after passing the certification, the operator system transmits a number resource to the enterprise converged communication system, and the enterprise converged communication system distributes communication numbers in the number resource and binds the communication numbers and communication modes of an internal address book of the enterprise converged communication system; the operator system transmits service permission information to the enterprise converged communication system, and the enterprise converged communication system endows thebound communication numbers with the received service permission information; and the enterprise converged communication system registers the bound communication numbers in the operator system, and auser uses the registered communication numbers to carry out communication between the enterprise converged communication system and the external operator system. The method and the system solve the problem that the internal enterprise communication system, communication services and number resources cannot be effectively and uniformly managed.
Description
Technical field
The present invention relates to the converged communication field, more particularly, relate to a kind of management method and system based on enterprise converged communication.
Background technology
Along with the development of telecommunications and Internet technology, people's means of communication and communication modes are more and more, such as telephone system, mailing system, immediate news systems, OA (
Office Automation) IT system such as system, enterprise is autonomous fully to be set up and management and these systems that carry out concrete business have plenty of, has plenty of the resource of using operator, so just causing various communication modes all is the vertical shaft type structure basically, lack necessary contact mutually, this gives using of enterprises and individuals and manages and bring inconvenience.
At present, lot of domestic and international telecommunications enterprise and IT enterprises all are devoted to the enterprise convergence communication field, and have proposed different separately solutions.As: telecom operators often adopt in enterprise and are sidelong the mode of putting soft hardware equipment, provide various communication services to use to enterprise, and equipment and professional management are undertaken by operator is long-range; And the mode that more solution provider adopts to allow enterprise self-determining set up required intercom system often be so-called enterprise converged communication system, carry out intercommunication with outside operator's communication system simultaneously, as the intercommunication of voice, and intercom system and professional management are undertaken by enterprise self-determining.
All be isolated the management between the communication mode of above-mentioned this dual mode enterprises and enterprise outside, lack necessary contact between the two, therefore communication mode can't be carried out effectively unified management.So how to guarantee enterprise customer and enterprises and external staff's smooth and easy communication, the various communication modes and the communication service of enterprise communication are better managed, just become problem demanding prompt solution.
Summary of the invention
Technical problem solved by the invention is to provide a kind of management method and system based on enterprise converged communication, can't be effectively to solve enterprises communication system, communication service and number resource, unify the problem that manages.
In order to address the above problem, the invention provides a kind of management method based on enterprise converged communication, in being applied to enterprise converged communication system and outside business system being communicated by letter, may further comprise the steps:
Described enterprise converged communication system uses the described business system of forward direction to initiate authentication registration;
After authentication is passed through, described business system issues number resource and gives described enterprise converged communication system, and this enterprise converged communication system distributes the communicating number in the described number resource and the communication mode of this communicating number and enterprise converged communication system intercommunication record is bound;
Described business system issuing service License Info is given described enterprise converged communication system, and the professional License Info that this enterprise converged communication system will receive is given the communicating number after the binding;
The communicating number of described enterprise converged communication system after with described binding registered at described business system, and the user uses the described communicating number after the registration to communicate between described enterprise converged communication system and outside business system.
Method of the present invention, wherein, after described authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, further comprises:
After authentication is passed through, described business system is checked the communicating number in the number resource that described enterprise converged communication system used, and according to the signatory situation of the communicating number that has used, the communicating number that described business system will newly be contracted is handed down to described enterprise converged communication system.
Method of the present invention, wherein, after described authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, further comprises:
After authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, simultaneously described business system to the number resource that issues suspend, recovery, cancellation, increase or retouching operation.
Wherein, described business system issuing service License Info is given described enterprise converged communication system, further comprises:
Described business system is checked existing professional License Info in the described enterprise converged communication system, and according to the signatory situation of existing professional License Info, the professional License Info that described business system will newly be contracted is handed down to described enterprise converged communication system.
Wherein, described business system issuing service License Info is given described enterprise converged communication system, and the professional License Info that this enterprise converged communication system will receive is given the communicating number after the binding, further comprises:
Described business system issuing service License Info is given described enterprise converged communication system, described business system is cancelled the professional License Info that issues simultaneously, revise or increase volume of business and operate, the professional License Info that described then enterprise converged communication system will receive is given the communicating number after the binding, this enterprise converged communication system is cancelled the professional License Info of giving binding back communicating number simultaneously, suspend, recover or redistribute operation, the professional License Info of communicating number carries out the personalizing parameters setting after the binding that described enterprise converged communication system uses the individual.
Wherein, the communicating number in the described number resource is the communicating number with converged communication service attribute, and described converged communication service attribute comprises voice class, short message class and fax class.
Wherein, described professional License Info is the professional License Info that comprises class of service and capacity.
In order to address the above problem, the present invention also provides a kind of management system based on enterprise converged communication, comprising: enterprise converged communication system and outside business system; Described enterprise converged communication system comprises: ADMINISTRATION SUBSYSTEM and communication service subsystem; Described business system comprises: operator's management system and operator's communication service automotive engine system; Wherein,
Described ADMINISTRATION SUBSYSTEM, be used for using the described operator of forward direction management system to initiate authentication registration at described enterprise converged communication system, and authenticating number resource and the professional License Info that issues by the described operator of back reception management system, communicating number in the described number resource that receives is distributed and with the communication mode binding of this communicating number with enterprise converged communication system intercommunication record, and give communicating number after the binding the described professional License Info of reception;
Described communication service subsystem, be used to receive the communicating number after the binding that described ADMINISTRATION SUBSYSTEM sends, and send it to described operator communication service automotive engine system and register, utilize the described communicating number after the registration between described enterprise converged communication system and outside business system, to communicate;
Described operator management system is used to receive described ADMINISTRATION SUBSYSTEM authentication registration, and carries out authentication determination, and the described ADMINISTRATION SUBSYSTEM after authentication is passed through issues number resource and professional License Info to it;
Described operator communication service automotive engine system is used to receive the communicating number after the binding that described communication service subsystem sends and it is registered.
System of the present invention, wherein, described ADMINISTRATION SUBSYSTEM further comprises: service management module, number resource administration module and telecommunication management proxy module;
Described telecommunication management proxy module, be used for the authentication registration that described ADMINISTRATION SUBSYSTEM is initiated is sent to described operator management system, and authenticating number resource and the professional License Info that issues by the described operator of back reception management system, and described number resource or professional License Info are sent to corresponding service administration module or number resource administration module;
Described number resource administration module is used to receive the number resource that described telecommunication management proxy module is transmitted, and the communicating number in the described number resource is distributed and this communicating number and the communication mode of enterprise converged communication system intercommunication record are bound;
Described service management module is used to receive the professional License Info that described telecommunication management proxy module is transmitted, and gives communicating number after the binding by described number resource administration module to described professional License Info.
System of the present invention, wherein, described operator management system, described ADMINISTRATION SUBSYSTEM after further also being used for authentication passed through, check the communicating number in its number resource that has used, according to the signatory situation of the communicating number that has used, newly signatory communicating number is handed down to this ADMINISTRATION SUBSYSTEM; And check its existing professional License Info, according to the signatory situation of existing professional License Info, newly signatory professional License Info is handed down to this ADMINISTRATION SUBSYSTEM.
Wherein, described operator management system, further also be used for to the number resource that issues suspend, recovery, cancellation, increase or retouching operation; And volume of business is cancelled, revises or increased to the professional License Info that issues operate.
Wherein, described service management module further also is used for the professional License Info of giving the communicating number after the binding is cancelled, suspends, recovered or redistributes operation; And use the professional License Info of the communicating number after the binding to carry out the personalizing parameters setting to the individual.
Wherein, the communicating number in the described number resource administration module is the communicating number with converged communication service attribute, and described converged communication service attribute comprises voice class, short message class and fax class;
Professional License Info in the described service management module is the professional License Info that comprises class of service and capacity.
Compared with prior art, the present invention not only can realize the local management and the remote maintenance monitoring of communication system, can also carry out telemanagement and local self-service management to communication service as required; The more important thing is by the number resource and the enterprises address list of operator are bound, make the communication mode organic unity of enterprise inside and outside, both can satisfy the communicate by letter demand of self-service management of enterprises, can satisfy the demand of operator's telemanagement again.
Description of drawings
Fig. 1 is the management system structural representation based on enterprise converged communication of the present invention;
Fig. 2 is the management method flow chart based on enterprise converged communication of the present invention.
Embodiment
The present invention provides a kind of management method and system based on enterprise converged communication here, to realize the unified management of enterprises communication system, communication service and number resource, makes enterprise converged communication system and outside business system seamless link.Below embodiment is described in detail, but not as a limitation of the invention.
Core concept of the present invention is that the number resource of operator and enterprise address book are combined, and realizes the function of enterprise converged communication by the local coordinated management of long-range and enterprise of operator.
As shown in Figure 1, be based on the management system structural representation of enterprise converged communication.Enterprise converged communication system 101 is deployed in enterprise's side among the figure, and it is made up of communication service subsystem 105 and ADMINISTRATION SUBSYSTEM 104: communication service subsystem 105 general references are deployed in the various communication services and the engine of enterprise's side.
Operator's communication service automotive engine system 103 and operator's management system 102 are deployed in carrier side, operator's management system 102 by with the ADMINISTRATION SUBSYSTEM 104 of enterprise side in communicating by letter of telecommunication management proxy module realize telemanagement; Communication service subsystem 105 in operator's communication service automotive engine system 103 and the enterprise converged communication system 101 carries out the mutual of converged communication business.
Telecommunication management proxy module 108, be used for the authentication registration that enterprise converged communication system 101 is initiated is sent to operator's management system 102 of business system, and receive number resource and the professional License Info of authentication, and number resource or professional License Info are sent to corresponding service administration module 106 or number resource administration module 107 in the ADMINISTRATION SUBSYSTEM 104 of enterprise converged communication system 101 by issuing from operator's management system 102 afterwards;
Number resource administration module 107, be used for the number resource that received communication administration agent module 108 is transmitted, and the communicating number in the resource of checking numbers distributes and (the binding here is exactly a kind of setting in fact with communication mode (voice, short message and the fax etc.) binding in this communicating number and individual's the address list, such as communicating number can be bound with individual's office telephone or phone number, during the call communication number, converged communication system can forward the calling of reality on the office telephone or phone number of binding like this; If communicating number and phone number are bound for another example, the note that is dealt into this communicating number can send on the phone number of binding); Here the communicating number in the number resource is for having the communicating number of converged communication service attribute (voice class, short message class and fax class);
Operator's management system 102 is used for enterprise converged communication system 101 authentication registrations that received communication administration agent module 108 is transmitted, and carries out authentication determination; Enterprise converged communication system 101 after authentication passed through, check the communicating number in the number resource that has used in its number resource administration module 107, according to the signatory situation of the communicating number that has used, newly signatory communicating number is handed down to number resource administration module 107; And check its service management module 106 interior existing professional License Infos, according to the signatory situation of existing professional License Info, the newly signatory professional License Info that comprises class of service and capacity is handed down to service management module 106; Can also the number resource that issue be suspended simultaneously, recovery, cancellation, increase or retouching operation; And volume of business is cancelled, revises or increased to the professional License Info that issues operate.
Operator's communication service automotive engine system 103 is used for the communicating number after the binding that received communication service sub-system 105 sends and it is registered.
In sum, after will merging through the communicating number in its ADMINISTRATION SUBSYSTEM 104 and 102 pairs of professional License Infos of operator's management system and the number resource before enterprise converged communication system 101 uses, make this communicating number possess the fused business feature, then this communicating number is registered at operator's communication service engine 103 by communication service subsystem 105; After the registration, the business (voice, short message and fax etc.) that this communicating number produces can be associated with the practical communication number in the personal address book of being bound, and realizes making the fusion and the unification of communication mode between enterprise converged communication system and the outside business system.
Below in conjunction with accompanying drawing 2, the specific implementation process of the method for the invention comprises:
Step 208, before enterprise converged communication system used, the communicating number that will have the fused business feature was registered in business system;
Step 209, after the registration, the business (voice, short message, fax etc.) that this communicating number produces can be associated with the practical communication number in the personal address book of being bound, and realizes the fusion and the unification of communication mode.In fact the user in the enterprise converged communication system can use the communication capacity of operator by this communicating number, the multiple communication mode binding of personal address book in this communication capacity and the enterprise converged communication system, enterprise converged communication system can also be carried out the service logic conversion according to the service management rule of step 207 simultaneously, realizes unified communication function.
Compared with prior art, system and method for the present invention not only can be realized the local management and the remote maintenance monitoring of communication system, can also carry out telemanagement and local self-service management to communication service as required; The more important thing is by the number resource and the enterprises address list of operator are bound, make the communication mode organic unity of enterprise inside and outside, both can satisfy the communicate by letter demand of self-service management of enterprises, can satisfy the demand of operator's telemanagement again.
Certainly; the present invention also can have other various embodiments; under the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (13)
1, a kind of management method based on enterprise converged communication in being applied to enterprise converged communication system and outside business system being communicated by letter, is characterized in that, may further comprise the steps:
Described enterprise converged communication system uses the described business system of forward direction to initiate authentication registration;
After authentication is passed through, described business system issues number resource and gives described enterprise converged communication system, and this enterprise converged communication system distributes the communicating number in the described number resource and the communication mode of this communicating number and enterprise converged communication system intercommunication record is bound;
Described business system issuing service License Info is given described enterprise converged communication system, and the professional License Info that this enterprise converged communication system will receive is given the communicating number after the binding;
The communicating number of described enterprise converged communication system after with described binding registered at described business system, and the user uses the described communicating number after the registration to communicate between described enterprise converged communication system and outside business system.
2, the method for claim 1 is characterized in that, after described authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, further comprises:
After authentication is passed through, described business system is checked the communicating number in the number resource that described enterprise converged communication system used, and according to the signatory situation of the communicating number that has used, the communicating number that described business system will newly be contracted is handed down to described enterprise converged communication system.
3, require 1 or 2 described methods as profit, it is characterized in that, after described authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, further comprises:
After authentication was passed through, described business system issued number resource and gives described enterprise converged communication system, simultaneously described business system to the number resource that issues suspend, recovery, cancellation, increase or retouching operation.
4, the method for claim 1 is characterized in that, described business system issuing service License Info is given described enterprise converged communication system, further comprises:
Described business system is checked existing professional License Info in the described enterprise converged communication system, and according to the signatory situation of existing professional License Info, the professional License Info that described business system will newly be contracted is handed down to described enterprise converged communication system.
5, require 1 or 4 described methods as profit, it is characterized in that, described business system issuing service License Info is given described enterprise converged communication system, and the professional License Info that this enterprise converged communication system will receive is given the communicating number after the binding, further comprises:
Described business system issuing service License Info is given described enterprise converged communication system, described business system is cancelled the professional License Info that issues simultaneously, revise or increase volume of business and operate, the professional License Info that described then enterprise converged communication system will receive is given the communicating number after the binding, this enterprise converged communication system is cancelled the professional License Info of giving binding back communicating number simultaneously, suspend, recover or redistribute operation, the professional License Info of communicating number carries out the personalizing parameters setting after the binding that described enterprise converged communication system uses the individual.
6, method as claimed in claim 1 or 2 is characterized in that:
Communicating number in the described number resource is the communicating number with converged communication service attribute, and described converged communication service attribute comprises voice class, short message class and fax class.
7, as claim 1 or 4 described methods, it is characterized in that:
Described professional License Info is the professional License Info that comprises class of service and capacity.
8, a kind of management system based on enterprise converged communication is characterized in that, comprising: enterprise converged communication system and outside business system; Described enterprise converged communication system comprises: ADMINISTRATION SUBSYSTEM and communication service subsystem; Described business system comprises: operator's management system and operator's communication service automotive engine system; Wherein,
Described ADMINISTRATION SUBSYSTEM, be used for using the described operator of forward direction management system to initiate authentication registration at described enterprise converged communication system, and authenticating number resource and the professional License Info that issues by the described operator of back reception management system, communicating number in the described number resource that receives is distributed and with the communication mode binding of this communicating number with enterprise converged communication system intercommunication record, and give communicating number after the binding the described professional License Info of reception;
Described communication service subsystem, be used to receive the communicating number after the binding that described ADMINISTRATION SUBSYSTEM sends, and send it to described operator communication service automotive engine system and register, utilize the described communicating number after the registration between described enterprise converged communication system and outside business system, to communicate;
Described operator management system is used to receive described ADMINISTRATION SUBSYSTEM authentication registration, and carries out authentication determination, and the described ADMINISTRATION SUBSYSTEM after authentication is passed through issues number resource and professional License Info to it;
Described operator communication service automotive engine system is used to receive the communicating number after the binding that described communication service subsystem sends and it is registered.
9, system as claimed in claim 8 is characterized in that:
Described ADMINISTRATION SUBSYSTEM further comprises: service management module, number resource administration module and telecommunication management proxy module;
Described telecommunication management proxy module, be used for the authentication registration that described ADMINISTRATION SUBSYSTEM is initiated is sent to described operator management system, and authenticating number resource and the professional License Info that issues by the described operator of back reception management system, and described number resource or professional License Info are sent to corresponding service administration module or number resource administration module;
Described number resource administration module is used to receive the number resource that described telecommunication management proxy module is transmitted, and the communicating number in the described number resource is distributed and this communicating number and the communication mode of enterprise converged communication system intercommunication record are bound;
Described service management module is used to receive the professional License Info that described telecommunication management proxy module is transmitted, and gives communicating number after the binding by described number resource administration module to described professional License Info.
10, system as claimed in claim 8 is characterized in that:
Described operator management system, described ADMINISTRATION SUBSYSTEM after further also being used for authentication passed through, check the communicating number in its number resource that has used,, newly signatory communicating number is handed down to this ADMINISTRATION SUBSYSTEM according to the signatory situation of the communicating number that has used; And check its existing professional License Info, according to the signatory situation of existing professional License Info, newly signatory professional License Info is handed down to this ADMINISTRATION SUBSYSTEM.
11, as claim 8 or 10 described systems, it is characterized in that:
Described operator management system, further also be used for to the number resource that issues suspend, recovery, cancellation, increase or retouching operation; And volume of business is cancelled, revises or increased to the professional License Info that issues operate.
12, system as claimed in claim 9 is characterized in that:
Described service management module further also is used for the professional License Info of giving the communicating number after the binding is cancelled, suspends, recovered or redistributes operation; And use the professional License Info of the communicating number after the binding to carry out the personalizing parameters setting to the individual.
13, as claim 9 or 12 described systems, it is characterized in that:
Communicating number in the described number resource administration module is the communicating number with converged communication service attribute, and described converged communication service attribute comprises voice class, short message class and fax class;
Professional License Info in the described service management module is the professional License Info that comprises class of service and capacity.
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CN103475712A (en) * | 2013-09-10 | 2013-12-25 | 北京思特奇信息技术股份有限公司 | Method and system for realizing automatic correlation of multiple enterprises and multiple contact lists based on cloud computation |
CN104735669A (en) * | 2015-02-09 | 2015-06-24 | 深圳市邦彦信息技术有限公司 | Method and system for realizing access of mobile phone to internal secure communication network based on Bluetooth |
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CN108765123A (en) * | 2018-06-06 | 2018-11-06 | 段迎 | The information intelligent management system and method for logistics finance, statistics and reimbursement |
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CN103475712A (en) * | 2013-09-10 | 2013-12-25 | 北京思特奇信息技术股份有限公司 | Method and system for realizing automatic correlation of multiple enterprises and multiple contact lists based on cloud computation |
CN103475712B (en) * | 2013-09-10 | 2016-05-11 | 北京思特奇信息技术股份有限公司 | Realize the method and system of many address lists of multiple enterprises auto-associating based on cloud computing |
CN104735669A (en) * | 2015-02-09 | 2015-06-24 | 深圳市邦彦信息技术有限公司 | Method and system for realizing access of mobile phone to internal secure communication network based on Bluetooth |
CN104735669B (en) * | 2015-02-09 | 2018-10-26 | 邦彦技术股份有限公司 | Method and system for realizing access of mobile phone to internal secure communication network based on Bluetooth |
CN105577525A (en) * | 2015-12-25 | 2016-05-11 | 中兴通讯股份有限公司 | Converged communication interaction method, device and system |
WO2016197897A1 (en) * | 2015-12-25 | 2016-12-15 | 中兴通讯股份有限公司 | Converged communication interaction method, device and system |
CN108765123A (en) * | 2018-06-06 | 2018-11-06 | 段迎 | The information intelligent management system and method for logistics finance, statistics and reimbursement |
CN111263013A (en) * | 2018-12-03 | 2020-06-09 | 鼎桥通信技术有限公司 | Method and system for calling back private network terminal by public network terminal |
CN113992457A (en) * | 2021-09-09 | 2022-01-28 | 北京思特奇信息技术股份有限公司 | Configuration method and system for telecommunication industry convergence service model |
CN113992457B (en) * | 2021-09-09 | 2024-04-26 | 北京思特奇信息技术股份有限公司 | Configuration method and system for converged service model in telecommunication industry |
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