CN104869263A - CTI-platform-based outside-line seat control method and system - Google Patents
CTI-platform-based outside-line seat control method and system Download PDFInfo
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- CN104869263A CN104869263A CN201510148827.1A CN201510148827A CN104869263A CN 104869263 A CN104869263 A CN 104869263A CN 201510148827 A CN201510148827 A CN 201510148827A CN 104869263 A CN104869263 A CN 104869263A
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- banquet
- outside line
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Abstract
The invention, which relates to the technical field of the information service, discloses a CTI-platform-based outside-line seat control method and system. With the method and system, a technical problem of personnel wasting because of waiting for user calling at fixed places can be solved. The method is characterized in that an outside-line seat logs in a CTI platform and inputs a specific character representing the technical ability; the CTI platform determines a technical ability group which the seat belongs to; and when a user calls for and makes a request of a seat service of the corresponding technical ability group, the CTI platform calls an outside-line seat with the corresponding language ability externally according to the service demand.
Description
Technical field
The present invention relates to information services field, particularly a kind of outside line based on CTI platform is attended a banquet control method and system.
Background technology
It is on the scene that the translation of prior art needs translator, cannot realize the function of remote translating.Or need translator to serve in fixing translation place.But for some rare foreign languages, the workload that needs are translated is also unsaturated, because the translator of these rare foreign languages may not be required for several days provide translation service.But as the translation company of a high-quality, the translator possessing various language is absolutely necessary again.But long-term arrangement personnel carry out translation service in the calling of fixing translation place wait for user, can cause again the waste of personnel.
Summary of the invention
The technical problem to be solved in the present invention is: arrangement personnel cause the problem of the waste of personnel in the calling of fixing place wait for user.
In order to solve the problem, the invention provides a kind of outside line based on CTI platform to attend a banquet control method, comprise: outside line is attended a banquet and logged in CTI platform, input represents the specific character of its technical ability, CTI platform judges this technical ability group of attending a banquet affiliated, when have the corresponding technical ability group of user's call request attend a banquet service time, CTI platform is attended a banquet according to the outside line of service needed outgoing call to corresponding language skill.
Present invention also offers a kind of outside line based on CTI platform to attend a banquet control system, comprising: CTI platform comprises: cti server, ivr server, virtual seat server; Wherein, ivr server, attend a banquet by ivr server login CTI platform for outside line, input represents the specific character of its technical ability; Virtual seat server, for judging this technical ability group of attending a banquet affiliated; Cti server, for when have the corresponding technical ability group of user's call request attend a banquet service time, attend a banquet according to the outside line of service needed outgoing call to corresponding language skill.
Technical scheme of the present invention achieves the calling that the skilled personnel of tool not be used in fixing place wait for user, when have the corresponding technical ability group of user's call request attend a banquet service time, CTI platform is attended a banquet according to the outside line of service needed outgoing call to corresponding language skill, provides service.Avoid waiting, due to the unsaturated waste causing personnel that works in fixing place.
Accompanying drawing explanation
Fig. 1 CTI platform connection diagram;
Fig. 2 CTI platform network connection diagram.
Embodiment
Below in conjunction with drawings and Examples, technical scheme of the present invention is described in detail.
It should be noted that, if do not conflicted, each feature in the embodiment of the present invention and embodiment can be combined with each other, all within protection scope of the present invention.In addition, although show logical order in flow charts, in some cases, can be different from the step shown or described by order execution herein.
Embodiment one, a kind of outside line based on CTI platform is attended a banquet control method,
As shown in Figure 1, comprising:
Outside line is attended a banquet and is logged in CTI platform, input represents the specific character of its technical ability, CTI platform judges this technical ability group of attending a banquet affiliated, when have the corresponding technical ability group of user's call request attend a banquet service time, CTI platform is attended a banquet according to the outside line of service needed outgoing call to corresponding language skill.
The service procedure of this method is: 1., user calls out CTI platform; 2., CTI platform processes; 3., call out outside line to attend a banquet; 4., give connection to external call attend a banquet after recording; 5. user is answered to require to connect other users.
Concrete, CTI, is compuphone, carrys out management of telephone call with computer.It refers to computerized call center, and calling is directly linked into correct place, and sometimes it can be used for describing computer management call, can think that computer is exactly a call center.
IVR (Interactive Voice Response) i.e. interactive voice response, can improve the quality of call service and cost saving.IVR is a kind of powerful phone automatic service system.In integrated Call Center Platform, first IVR is a subsystem, and it and other subsystems work in coordination with the standard feature realizing a Call Center Platform; Secondly it be again one can isolated operation, maintenance and upgrading autonomous system, can be used alone only needing the occasion of IVR.
PBX, i.e. subscriber exchange, also referred to as stored-program control exchange, to complete between enterprises and with the telephone exchange of public telecommunication network, and by phone, fax, the functions such as modulator-demodulator merge.
Outside line is attended a banquet by phone (fixed line or mobile phone) as user provides service.
Outside line is attended a banquet and to be felt concerned about in system in operating process of registering the technical ability that specific character that input represents its technical ability shows him in a call, such as represents his language skill with job number.The outside line that CTI can distribute to this technical ability according to service needed when distributing phone is attended a banquet.
User in technical scheme in the present invention comprises the people of client and other use the method.
Further, described outside line is attended a banquet and is logged in CTI platform, uses phone to register and sign-out operation, gets final product on-hook after registering in systems in which; The upstate of CTI platform record outside line seat is to do route.CTI platform is attended a banquet according to the outside line of service needed commander PBX outgoing call to corresponding language skill.Seat answer PBX transfer come user calling.
Concrete, outside line is attended a banquet by independent IVR service system login CTI platform.Outside line is attended a banquet when logging in needs input job number and password, and namely CTI platform judges this technical ability group of attending a banquet affiliated, to attend a banquet grouping to this outside line, and records the up state data that this outside line attends a banquet.
Further, outside line seat answer CTI platform transfer come user calling, another one user is called through when user requires outside line to attend a banquet, by outside line attend a banquet the service for language translation provided between two users time, outside line is attended a banquet and is used the mobile phone of oneself when not terminating current talking, cell phone keyboard inputs the phone number that specific prefix character adds described another one user again, after CTI platform receives, through judging and process, to the described another one user request of making a call.
Concrete, cell phone keyboard inputs the phone number that specific prefix character adds third party user again, this group character string catch by the voice plate card in ivr server and send to CTI to carry out judging and processing.Cti server control PBX is again to third party user's request of making a call.Simultaneously CTI platform calls an other road recording resource again and records.Specific prefix character can be one or several combination of the letter of the pre-set certain implication of representative, numeral, additional character.
Further, the recording resource (ivr server) of CTI platform is recorded to call on backstage.
Concrete, the outside line of CTI platform courses is attended a banquet, user converses; Recording resource is recorded on backstage.When the outside line of CTI platform courses is attended a banquet and two or more user carries out Multi-Party Conference, when now attending a banquet and can converse between user and user; Call an other road startup recording resource again to record on backstage.
Further, CTI platform connection charge system carries out charging to translation service.
Concrete, CTI platform connects charge system and is used for carrying out charging to translation service.Can according to criterion calculation service fee while call, also can according to recording calculation services expense.
Technical scheme of the present invention realizes outside line and attends a banquet as user provides the function of translation, can also realize the function of multiparty conference translation simultaneously.Avoid some rare foreign languages due to the unsaturated waste causing personnel that works.
Embodiment two, a kind of outside line based on CTI platform is attended a banquet control system,
As shown in Figure 2, comprising:
CTI platform comprises: cti server, ivr server, virtual seat server; Wherein, ivr server, attend a banquet by ivr server login CTI platform for outside line, input represents the specific character of its technical ability; Virtual seat server, for judging this technical ability group of attending a banquet affiliated; Cti server, for when have the corresponding technical ability group of user's call request attend a banquet service time, attend a banquet according to the outside line of service needed outgoing call to corresponding language skill.
The service procedure of native system is: 1., user calls out CTI platform; 2., CTI platform processes; 3., call out outside line to attend a banquet; 4., give connection to external call attend a banquet after recording; 5. user is answered to require to connect other users.
Concrete, CTI, is compuphone, carrys out management of telephone call with computer.It refers to computerized call center, and calling is directly linked into correct place, and sometimes it can be used for describing computer management call, can think that computer is exactly a call center.
IVR (Interactive Voice Response) i.e. interactive voice response, can improve the quality of call service and cost saving.IVR is a kind of powerful phone automatic service system.In integrated Call Center Platform, first IVR is a subsystem, and it and other subsystems work in coordination with the standard feature realizing a Call Center Platform; Secondly it be again one can isolated operation, maintenance and upgrading autonomous system, can be used alone only needing the occasion of IVR.
PBX, i.e. subscriber exchange, also referred to as stored-program control exchange, to complete between enterprises and with the telephone exchange of public telecommunication network, and by phone, fax, the functions such as modulator-demodulator merge.
Outside line is attended a banquet by phone (fixed line or mobile phone) as user provides service.
Outside line is attended a banquet and to be felt concerned about in system in operating process of registering the technical ability that specific character that input represents its technical ability shows him in a call, such as represents his language skill with job number.The outside line that CTI can distribute to this technical ability according to service needed when distributing phone is attended a banquet.
User in technical scheme in the present invention comprises client and other use the people of this system.
Further, ivr server, attends a banquet by ivr server login CTI platform for outside line, uses phone to register and sign-out operation, get final product on-hook after registering in systems in which; Cti server, for recording the upstate of outside line seat.
Concrete, outside line is attended a banquet by independent IVR service system login CTI platform, and outside line is attended a banquet when logging in needs input job number and password; Virtual seat server, for judging this technical ability group of attending a banquet affiliated, and to attend a banquet grouping to this outside line; The up state data that this outside line of cti server record is attended a banquet.
Further, for outside line seat answer CTI platform transfer come user calling, another one user is called through when user requires outside line to attend a banquet, by outside line attend a banquet the service for language translation provided between two users time, outside line is attended a banquet and is used the mobile phone of oneself when not terminating current talking, cell phone keyboard inputs the phone number that specific prefix character adds described another one user again, ivr server sends to cti server to judge and process, to the described another one user request of making a call after receiving.
Concrete, cell phone keyboard inputs the phone number that specific prefix character adds third party user again, this group character string catch by the voice plate card in ivr server and send to cti server to carry out judging and processing.Cti server control PBX is again to third party user's request of making a call.Simultaneously cti server calls other road recording resource (ivr server) again and records.Specific prefix character can be one or several combination of the letter of the pre-set certain implication of representative, numeral, additional character.
Further, ivr server, the recording resource (ivr server) for CTI platform is recorded to call on backstage.
Concrete, the outside line of CTI platform courses is attended a banquet, user converses; Recording resource is recorded on backstage.When the outside line of CTI platform courses is attended a banquet and two or more user carries out Multi-Party Conference, when now attending a banquet and can converse between user and user; Call an other road recording resource again to record on backstage.
Further, connect charge system for CTI platform and charging is carried out to translation service.
Concrete, CTI platform connects charge system and is used for carrying out charging to translation service.Can according to criterion calculation service fee while call, also can according to recording calculation services expense.
Technical scheme of the present invention realizes outside line and attends a banquet as user provides the function of translation, can also realize the function of multiparty conference translation simultaneously.Avoid some rare foreign languages due to the unsaturated waste causing personnel that works.
The all or part of step that one of ordinary skill in the art will appreciate that in said method is carried out instruction related hardware by program and is completed, and described program can be stored in computer-readable recording medium, as read-only memory, disk or CD etc.Alternatively, all or part of step of above-described embodiment also can use one or more integrated circuit to realize.Correspondingly, each module/unit in above-described embodiment can adopt the form of hardware to realize, and the form of software function module also can be adopted to realize.The present invention is not restricted to the combination of the hardware and software of any particular form.
Certainly; the present invention also can have other various embodiments; when not deviating from the present invention's spirit and essence thereof; those of ordinary skill in the art are when making various corresponding change and distortion according to the present invention, but these change accordingly and are out of shape the protection range that all should belong to claim of the present invention.
Claims (10)
1. the outside line based on CTI platform is attended a banquet control method, it is characterized in that, outside line is attended a banquet and is logged in CTI platform, input represents the specific character of its technical ability, CTI platform judges this technical ability group of attending a banquet affiliated, when have the corresponding technical ability group of user's call request attend a banquet service time, CTI platform is attended a banquet according to the outside line of service needed outgoing call to corresponding language skill.
2. the method for claim 1, is characterized in that, described outside line is attended a banquet and logged in CTI platform, uses phone to register and sign-out operation, gets final product on-hook after registering in systems in which; The upstate of CTI platform record outside line seat.
3. the method for claim 1, it is characterized in that, outside line seat answer CTI platform transfer come user calling, another one user is called through when user requires outside line to attend a banquet, by outside line attend a banquet the service for language translation provided between two users time, outside line is attended a banquet and is used the mobile phone of oneself when not terminating current talking, cell phone keyboard inputs the phone number that specific prefix character adds described another one user again, after CTI platform receives, through judging and process, to the described another one user request of making a call.
4. method as claimed in claim 3, it is characterized in that, the recording resource of CTI platform is recorded to call on backstage.
5. method as claimed in claim 3, is characterized in that, CTI platform connects charge system and carries out charging to translation service.
6. to attend a banquet a control system based on the outside line of CTI platform, it is characterized in that, CTI platform comprises: cti server, ivr server, virtual seat server; Wherein, ivr server, attend a banquet by ivr server login CTI platform for outside line, input represents the specific character of its technical ability; Virtual seat server, for judging this technical ability group of attending a banquet affiliated; Cti server, for when have the corresponding technical ability group of user's call request attend a banquet service time, attend a banquet according to the outside line of service needed outgoing call to corresponding language skill.
7. system as claimed in claim 6, is characterized in that, ivr server, attends a banquet by ivr server login CTI platform, use phone to register and sign-out operation, get final product on-hook after registering in systems in which for outside line; Cti server, for recording the upstate of outside line seat.
8. system as claimed in claim 6, it is characterized in that, for outside line seat answer CTI platform transfer come user calling, another one user is called through when user requires outside line to attend a banquet, by outside line attend a banquet the service for language translation provided between two users time, outside line is attended a banquet and is used the mobile phone of oneself when not terminating current talking, cell phone keyboard inputs the phone number that specific prefix character adds described another one user again, ivr server sends to cti server to judge and process, to the described another one user request of making a call after receiving.
9. system as claimed in claim 8, it is characterized in that, ivr server, the recording resource for CTI platform is recorded to call on backstage.
10. system as claimed in claim 8, is characterized in that, connects charge system carry out charging to translation service for CTI platform.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510148827.1A CN104869263B (en) | 2015-03-31 | 2015-03-31 | A kind of outside line based on CTI platforms is attended a banquet control method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201510148827.1A CN104869263B (en) | 2015-03-31 | 2015-03-31 | A kind of outside line based on CTI platforms is attended a banquet control method and system |
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| CN104869263A true CN104869263A (en) | 2015-08-26 |
| CN104869263B CN104869263B (en) | 2018-04-20 |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106506882A (en) * | 2016-11-28 | 2017-03-15 | 江苏鸿信系统集成有限公司 | A kind of method for improving mobile phone outgoing call efficiency |
| CN106657691A (en) * | 2016-08-31 | 2017-05-10 | 江苏鸿信系统集成有限公司 | Telephone traffic transfer method based on call state |
| CN107315559A (en) * | 2017-08-18 | 2017-11-03 | 上海盈联电信科技有限公司 | Call center shows system with technical ability group |
| CN108718368A (en) * | 2018-05-23 | 2018-10-30 | 中译语通科技（青岛）有限公司 | A kind of multi-functional multi-lingual calling system |
| CN108737668A (en) * | 2017-04-24 | 2018-11-02 | 北京京东尚科信息技术有限公司 | A kind of calling-out method and device wired back immediately |
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| CN1627780A (en) * | 2004-08-12 | 2005-06-15 | 陈勇 | Virtual method for realizing calling center |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US5392343A (en) * | 1992-11-10 | 1995-02-21 | At&T Corp. | On demand language interpretation in a telecommunications system |
| CN1627780A (en) * | 2004-08-12 | 2005-06-15 | 陈勇 | Virtual method for realizing calling center |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106657691A (en) * | 2016-08-31 | 2017-05-10 | 江苏鸿信系统集成有限公司 | Telephone traffic transfer method based on call state |
| CN106506882A (en) * | 2016-11-28 | 2017-03-15 | 江苏鸿信系统集成有限公司 | A kind of method for improving mobile phone outgoing call efficiency |
| CN108737668A (en) * | 2017-04-24 | 2018-11-02 | 北京京东尚科信息技术有限公司 | A kind of calling-out method and device wired back immediately |
| CN107315559A (en) * | 2017-08-18 | 2017-11-03 | 上海盈联电信科技有限公司 | Call center shows system with technical ability group |
| CN107315559B (en) * | 2017-08-18 | 2023-09-26 | 上海盈联智能化科技股份有限公司 | Skill set display system for call center |
| CN108718368A (en) * | 2018-05-23 | 2018-10-30 | 中译语通科技（青岛）有限公司 | A kind of multi-functional multi-lingual calling system |
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| Publication number | Publication date |
|---|---|
| CN104869263B (en) | 2018-04-20 |
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