CN101581983A - Equipment and method with mouse guide and control for on-line help - Google Patents
Equipment and method with mouse guide and control for on-line help Download PDFInfo
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- CN101581983A CN101581983A CNA2008101066903A CN200810106690A CN101581983A CN 101581983 A CN101581983 A CN 101581983A CN A2008101066903 A CNA2008101066903 A CN A2008101066903A CN 200810106690 A CN200810106690 A CN 200810106690A CN 101581983 A CN101581983 A CN 101581983A
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Abstract
The invention provides equipment with mouse guide and control for on-line help. During on-line help, a helper can help a help seeker to solve problems in a virtual mouse guide or actual mouse control mode; the mouse operating authority of a device of the helper can be switched in virtual mouse guide and actual mouse control, wherein the help seeker is a user using a device of the help seeker, and the helper is a technical support personnel who provides on-line help service for the help seeker through the devices of the helper.
Description
Technical field
The present invention relates to a kind of mouse guide and control technology, more specifically, relate to a kind of mouse guide of online help and the equipment and method of control of being used for.When being used for online help, the help side can help the side for help to deal with problems in the mode of virtual mouse guide or actual mouse control, wherein, the side for help is to use the user of side for help's device, and the help side is the technical support personnel that online helping service is provided for the side for help by help side's device.
Background technology
Along with popularizing of computing machine, the huge computer user of quantity have computer level uneven, to characteristics such as the demand of information and service also vary.In order to solve the problem that they occur in the computer software operation, the technical support personnel can provide online help to remote client computer by the mode of Screen sharing, online help information mainly includes computer screen image and operation information, Word message, pictorial information, voice messaging, video information, file and software etc., and wherein the technical support personnel can provide operation information for the user by the mode of mouse long guiding or control.
At present, the operation information that mainly contains three kinds of online helps provides method:
First method is the patented claim CN 1286011C (applying date: 2004.3.10 of IBM Corporation, a kind of scheme that provides remote technology to support for computing machine or other electronic installation user is disclosed title: the remote supporting method of computing machine or other electronic installation and system), the technical support personnel guides user self to operate by input icon shown on the user's set screen, and the method for service that the technical support personnel taked is the icon guiding.In this technical scheme, the technical support personnel can not come to select flexibly different methods of service (for example virtual mouse guide or actual mouse control) as required.
Second method be our company in the past in the patent 200410096610.2 of application (applying date: 2004.12.03, title: network assistance system and its implementation) disclosed support square tube cross moving and indicate and instructing the side of requiring assistance to carry out method of operating of square mouse pointer in two mouses.The present invention is on the basis of this patent, invented a kind of mouse guide of online help and the equipment and method of control of being used for, the side for help can be to the flexible award different mouse operating authorities of described help side's device (for example virtual mouse guide or actual mouse control authority), the help side also can propose the mouse operating authorities handover request, selects the different operation authority of virtual mouse guide or actual mouse control to provide online help for the side for help.
The third method is the patent 200710028507.8 (applying date: 2004.11.07 that Weichuang Rixin Electronic Co., Ltd., Guangdong applies for, title: to the multi-mouse long-distance control method of service end) mouse action in the user end computer that proposes in and the side-play amount of mouse or mouse position arrive the remote service end by Network Transmission, service end is according to user's the action and the side-play amount or the mouse position of mouse, adjust the position of empty mouse, and by the multitask of timesharing preemptive type, the message distribution technical modelling is realized the action of local mouse, thereby realizes the multi-mouse long control to service end.This technical scheme is used for a plurality of users to service end computer remote control field, rather than online help field, and only provide mouse control this a kind of mouse operating authorities, the technical support personnel can not select the mode of virtual mouse guide to provide online help for the user.
It is the scheme that the side for help provides online help in the mode of virtual mouse guide that the patent that our company applies for simultaneously " equipment and the method that are used for the virtual mouse guide of online help " discloses a kind of help side.This application is on the basis of this invention, invented a kind of mouse guide of online help and the equipment and method of control of being used for, the side for help can be to the flexible award different mouse operating authorities of described help side's device (for example virtual mouse guide or actual mouse control authority), the help side also can propose the mouse operating authorities handover request, selects the different operation authority of virtual mouse guide or actual mouse control to provide online help for the side for help.
Summary of the invention
The purpose of this invention is to provide a kind of mouse guide of online help and the equipment and method of control of being used for, when the help side carries out online help to the side for help, the help side can virtual mouse guide or the different operation authority of actual mouse control provide online help for the side for help.
In order to realize the foregoing invention purpose, technical scheme of the present invention realizes as follows:
A kind of mouse guide of online help and equipment of control of being used for, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, it is characterized in that described side for help's device comprises at least:
The mouse action control assembly is used to preserve the mouse attribute information of described help side's device, and the mouse action instruction of resolving and carry out help side's device of mouse action instruction memory component preservation;
The virtual mouse guide parts are used for that the mouse action command content is changed into corresponding virtual mouse and move and the content of operation prompting, and shown on side for help's device;
Screen message intercepts parts, is used to gather the screen message of side for help's device, and sends described screen message to help side's device;
Described help side's device comprises at least:
The mouse action parts, the mouse action information that is used to gather help side's device, and send the instruction of described mouse action to side for help's device;
The screen message display unit is used to receive the screen message that side for help's device sends, and is shown on help side's device.
A kind of mouse guide of online help and method of control of being used for, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described method comprises following steps:
Step 1: help side's device begins to provide online help for side for help's device;
Step 2: help side's device is set up network with side for help's device and is connected;
Step 3: side for help's device is preserved the mouse message of described help side's device;
Step 4: side for help's device sends screen message to help side's device;
Step 5: help side's device provides mouse action information for side for help's device;
Whether step 6, the problem of judging side for help's device solve and finish;
If 1 solution finishes, this flow process finishes;
If 2 do not have solution to finish, turn to step 4,
It is characterized in that step 5 further comprises the steps:
(1), help side's device is gathered the mouse action information of help side's device;
(2), help side's device is transmitted described mouse action information to described side for help's device;
(3), side for help's device receives described mouse action information;
(4), side for help's device is preserved described mouse action information;
(5), side for help's device reads described mouse action information;
(6), side for help's device judges whether described help side's device has the mouse operating authorities of actual mouse control:
If A has actual mouse control authority, described mouse action information is changed into the operation information of side for help's device, this flow process finishes;
If B does not have actual mouse control authority, then described mouse action information is changed into moving and the content of operation prompting of virtual mouse.
Compared with prior art, the invention has the beneficial effects as follows:
A kind of mouse guide of online help and the equipment and method of control of being used for is provided, and the help side can be that the side for help provides online help with the different mouse operating authorities of virtual mouse guide or actual mouse control; The mouse operating authorities of help side's device can also be switched in virtual mouse guide and actual mouse control in the online help process.
Description of drawings
Fig. 1 is a network structure.
Fig. 2 forms structural drawing for side for help's device.
Fig. 3 forms structural drawing for help side's device.
Fig. 4 provides the general flow chart of online help for side for help's device for help side's device.
Fig. 5 provides the process flow diagram of mouse action information for side for help's device for help side's device.
Fig. 6 is the virtual mouse guide synoptic diagram.
Embodiment
Describe the specific embodiment of the present invention in detail below in conjunction with accompanying drawing.
As shown in Figure 1, the structure of a basic embodiment of the present invention comprises side for help's device 1 and help side's device 2, is connected by network between side for help's device 1 and the help side's device 2.Wherein, the side for help is the user of operation side for help device 1, and the help side is the technical support personnel who helps the side for help to solve practical problems by help side's device 2.Side for help's device 1 and help side's device 2 can be electronic equipments such as desk-top computer, portable notebook computer, smart mobile phone or phone.Side for help's device 1 can link to each other by networks such as telecommunications network, Broadcasting Cable Network or computer networks with help side's device 2, and side for help's device 1 and help side's device 2 can be deployed in the same network, in for example same LAN (Local Area Network), also can be deployed in the different networks.
As shown in Figure 2, side for help's device 1 comprises user's desktop parts 101, instant messaging parts 102, service link 103, screen message intercepting parts 104, mouse action instruction memory component 105, mouse action control assembly 106, virtual mouse guide parts 107.Wherein:
User's desktop parts 101 are connected with mouse action control assembly 106, be used for and the user between interface alternation, the user can carry out following operation:
1, the shape of defining virtual mouse, color, size are for example specified corresponding virtual mouse guide diagram to help side's device 2.
2, license to help side's device 2 corresponding mouse authorities, comprise virtual mouse guide power or actual mouse control power, and can switch at any time.
Screen message intercepting parts 104 are connected with service link 103, are used to gather the screen message of side for help's device 1, and are sent to service link 103, send described screen message by service link 103 to help side's device 2.
Mouse action instruction memory component 105 is connected with service link 103, mouse action control assembly 106, is used to preserve the mouse action instruction that help side's device 2 that the service link transmits sends.
Mouse action control assembly 106, be connected with user's desktop parts 101, mouse action instruction memory component 105, virtual mouse guide parts 107, be used to preserve the mouse attribute information of described help side's device 2, and the mouse action instruction of resolving and carry out help side's device 2 of mouse action instruction memory component preservation.The customer interaction information that mouse action control assembly 106 process user desktop parts send is preserved the attribute information (for example mouse operating authorities, information such as the shape of virtual mouse, color, size) of help side's mouse object; Simultaneously, mouse action control assembly 106 is according to the mouse action instruction of help side's device 2, the mouse operating authorities of judging described help side's device 2 is virtual mouse guide or actual mouse control, if actual mouse control, then described mouse action instruction is changed into the operation information of side for help's device 1; If virtual mouse guide, mouse action control assembly 106 will be transmitted described mouse action instruction to virtual mouse guide parts 107.
Virtual mouse guide parts 107, be connected with mouse action control assembly 106, being used for that the mouse action command content that mouse action control device 106 is transmitted is changed into corresponding virtual mouse moves with content of operation and points out, and shown that on side for help's device 1 prompting mode of described content of operation can include multiple modes such as figure, literal, sound, animation.
As shown in Figure 3, help side's device 2 comprises service link 201, mouse action parts 202, instant messaging parts 203 and screen message display unit 204.Wherein:
Service link 201 is used to realize communicating by letter of described side for help's device 1 and 2 in described help side's device, and information interaction.
Mouse action parts 202, the mouse action information that is used to gather help side's device 2, and to the described mouse action instruction of side for help's device 1 transmission.
Instant messaging parts 203, be used to finish with the side for help between instant messages by phone, the networking telephone (comprising Voice ﹠ Video), literal or file exchange.
Screen message display unit 204 is used to receive the screen message that side for help's device 1 sends, and is shown on help side's device 2.
The specific implementation step of present embodiment is as follows:
Fig. 4 is used to illustrate that help side's device 2 provides the main-process stream of online help for side for help's device 1, and concrete steps are as follows:
Step 1: help side's device 2 begins to provide online help (step S1) for side for help's device 1.
Step 2: the service link 201 of help side's device 2 is set up network with the service link 103 of side for help's device 1 and is connected (step S2).Side for help and help side can link up by the instant messaging parts 108 of side for help's device 1 and the instant messaging parts 205 of help side's device 2.
Step 3: side for help's device 1 is preserved the mouse message (step S3) of described help side's device 2.
The mouse action control assembly 106 of side for help's device 1 is created new help side's device 2 mouse objects and is preserved the attribute information of help side's mouse object.After the mouse management component 102 of side for help's device 1 finished above work, notification screen information interception parts 104 were gathered screen message.
Step 4: side for help's device 1 sends screen message to help side's device 2 (step S4).
The screen message intercepting parts 104 of side for help's device 1 are sent to service link 103 with the screen message of gathering, and by service link 103 described screen message are forwarded to described help side's device 2.
Step 5: help side's device 2 receives screen messages, and for side for help's device 1 provides mouse action information (step S5), its specific implementation step as shown in Figure 5:
(1), the mouse action parts of help side's device 2 202 are gathered the mouse action information of help side's devices 2, and are forwarded to service link 201 (step S101);
(2), the service link 201 of help side's device 2 is transmitted described mouse action information (step S102) to described side for help's device 1;
(3), the service link of side for help's device 1 103 receives described mouse action information, and transmits (step S103) to mouse action instruction memory component 105;
(4), mouse action instruction memory component 105 is preserved described mouse action information, and is notified the mouse action control assembly 106 (step S104);
(5), mouse action control assembly 106 reads described mouse action information (step S105) from mouse action instruction memory component 105;
(6), mouse action control assembly 106 is according to help side's mouse message of being safeguarded, judges whether described help side's device 2 has the mouse operating authorities (step S106) of actual mouse control:
If A has actual mouse control authority, mouse action control assembly 106 changes into the operation information (step S107) of side for help's device 1 with described mouse action information, and this flow process finishes.
If B does not have actual mouse control authority, then
1. transmit described mouse action information (step S108) to virtual mouse guide parts 107;
2. virtual mouse guide parts 107 change into moving of virtual mouse and content of operation prompting (step S109) with described mouse action information, and content of operation can be pointed out in modes such as figure, literal, sound, animations.
Step 6, judge whether the problem of side for help's device 1 solves finish (step S6),
If 1 solution finishes, this flow process finishes (step S7).
If 2 do not have solution to finish, turn to step 4.
In sum, an online help process is finished.
As shown in Figure 6, be the synoptic diagram of virtual mouse guide.When help side's device 2 carries out virtual mouse guide for side for help's device 1, the operation information of described help side's device 2 can be with figure, literal, sound, modes such as animation are pointed out, Fig. 6 is side for help's device 1 screenshot capture of pointing out with mode word, the red mouse that wherein side for help saw is the virtual mouse of help side's device 2, figure (a) is the text prompt that help side's device 2 is double-clicked left button, figure (b) clicks the text prompt of left button for help side's device 2, figure (c) is the text prompt that help side's device 2 is clicked right button, and the side for help can operate according to red mouse moving and the text prompt that occurs thereupon.
It should be noted last that above embodiment is only in order to explanation and unrestricted technical scheme described in the invention; Therefore, although this instructions has been described in detail the present invention with reference to the above embodiments,, those of ordinary skill in the art should be appreciated that still and can make amendment or replacement to the present invention with being equal to; And all do not break away from the technical scheme and the improvement thereof of the spirit and scope of the present invention, and it all should be encompassed in the middle of the claim scope of the present invention.
Claims (6)
1. one kind is used for the mouse guide of online help and the equipment of control, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, it is characterized in that described side for help's device comprises at least:
The mouse action control assembly is used to preserve the mouse attribute information of described help side's device, and the mouse action instruction of resolving and carry out help side's device of mouse action instruction memory component preservation;
The virtual mouse guide parts are used for that the mouse action command content is changed into corresponding virtual mouse and move and the content of operation prompting, and shown on side for help's device;
Screen message intercepts parts, is used to gather the screen message of side for help's device, and sends described screen message to help side's device;
Described help side's device comprises at least:
The mouse action parts, the mouse action information that is used to gather help side's device, and send the instruction of described mouse action to side for help's device;
The screen message display unit is used to receive the screen message that side for help's device sends, and is shown on help side's device.
2. a kind of mouse guide of online help and equipment of control of being used for according to claim 1 is characterized in that described side for help's device also comprises:
User's desktop parts, be used for and the user between interface alternation.
3. a kind of mouse guide of online help and equipment of control of being used for according to claim 2 is characterized in that described side for help's device also comprises:
Mouse action instruction memory component is used to preserve the mouse action instruction that help side's device sends.
4. a kind of mouse guide of online help and equipment of control of being used for according to claim 3 is characterized in that described side for help's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and carries out information interaction;
Described help side's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and information interaction.
5. a kind of mouse guide of online help and equipment of control of being used for according to claim 4 is characterized in that described side for help's device also comprises:
The instant messaging parts, be used to finish with the help side between instant messages by phone, the networking telephone, literal or file exchange;
Described help side's device also comprises:
The instant messaging parts, be used to finish with the side for help between instant messages by phone, the networking telephone, literal or file exchange.
6. one kind is used for the mouse guide of online help and the method for control, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described method comprises following steps:
Step 1: help side's device begins to provide online help for side for help's device;
Step 2: help side's device is set up network with side for help's device and is connected;
Step 3: side for help's device is preserved the mouse message of described help side's device;
Step 4: side for help's device sends screen message to help side's device;
Step 5: help side's device provides mouse action information for side for help's device;
Whether step 6, the problem of judging side for help's device solve and finish;
If 1 solution finishes, this flow process finishes;
If 2 do not have solution to finish, turn to step 4,
It is characterized in that step 5 further comprises the steps:
(1), help side's device is gathered the mouse action information of help side's device;
(2), help side's device is transmitted described mouse action information to described side for help's device;
(3), side for help's device receives described mouse action information;
(4), side for help's device is preserved described mouse action information;
(5), side for help's device reads described mouse action information;
(6), side for help's device judges whether described help side's device has the mouse operating authorities of actual mouse control:
If A has actual mouse control authority, described mouse action information is changed into the operation information of side for help's device, this flow process finishes;
If B does not have actual mouse control authority, then described mouse action information is changed into moving and the content of operation prompting of virtual mouse.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101066903A CN101581983A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with mouse guide and control for on-line help |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101066903A CN101581983A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with mouse guide and control for on-line help |
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| Publication Number | Publication Date |
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| CN101581983A true CN101581983A (en) | 2009-11-18 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNA2008101066903A Pending CN101581983A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with mouse guide and control for on-line help |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106357510A (en) * | 2016-09-13 | 2017-01-25 | 山东脉达信息科技有限公司 | Interaction system and method for enterprise management data |
-
2008
- 2008-05-14 CN CNA2008101066903A patent/CN101581983A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106357510A (en) * | 2016-09-13 | 2017-01-25 | 山东脉达信息科技有限公司 | Interaction system and method for enterprise management data |
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| C06 | Publication | ||
| PB01 | Publication | ||
| DD01 | Delivery of document by public notice |
Addressee: Beijing Help On-line Information Technology Co., Ltd. Document name: Notification that Application Deemed to be Withdrawn |
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| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20091118 |