CN101581984A - Equipment and method with virtual mouse guide based on remote cross-network - Google Patents
Equipment and method with virtual mouse guide based on remote cross-network Download PDFInfo
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- CN101581984A CN101581984A CNA2008101066960A CN200810106696A CN101581984A CN 101581984 A CN101581984 A CN 101581984A CN A2008101066960 A CNA2008101066960 A CN A2008101066960A CN 200810106696 A CN200810106696 A CN 200810106696A CN 101581984 A CN101581984 A CN 101581984A
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Abstract
The invention provides equipment and a method with virtual mouse guide based on remote cross-network. A help seeker is a user using a device of the help seeker, and a helper is technical support personnel who provides on-line help service for the help seeker through a device of the helper. When the helper and the help seeker are in different local area networks, the helper can provide on-line help for the help seeker by cross-network in a virtual mouse guide mode.
Description
Technical field
The present invention relates to a kind of mouse long bootstrap technique, more specifically, relate to a kind of equipment and method of the virtual mouse guide based on remote cross-network.When being used for online help, remote assistance can help the side for help who is in LAN to deal with problems in the mode with virtual mouse guide, wherein, the side for help is to use the user of side for help's device, and the help side is the technical support personnel that online helping service is provided for the side for help by help side's device.
Background technology
Along with popularizing of computing machine, the huge computer user of quantity have computer level uneven, to characteristics such as the demand of information and service also vary.In order to solve the problem that they occur in the computer software operation, the technical support personnel can provide online help to remote client computer by the mode of Screen sharing, online help information mainly includes computer screen image and operation information, Word message, pictorial information, voice messaging, video information, file and software etc., and wherein the technical support personnel can provide operation information for the user by the mode of mouse long guiding or control.
The patent that our company applied for " equipment and the method that are used for the virtual mouse guide of online help " discloses the scheme that the mode of a kind of help side by virtual mouse guide helps the side for help to deal with problems.The present invention has invented a kind of equipment and method of the virtual mouse guide based on remote cross-network on the basis of this patent, when help side and side for help were in the LAN, remote assistance side also can provide online help for the side for help.
Summary of the invention
The equipment and the method that the purpose of this invention is to provide a kind of virtual mouse guide based on remote cross-network, when the help side carried out online help to the side for help, remote assistance can help the side for help who is in LAN to deal with problems in the mode with virtual mouse guide.
In order to realize the foregoing invention purpose, technical scheme of the present invention realizes as follows:
A kind of equipment of the virtual mouse guide based on remote cross-network, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described side for help's device comprises at least:
Screen message intercepts parts, is used to gather the screen message of side for help's device, and sends described screen message to help side's device;
The virtual mouse guide parts are used to read the mouse action instruction of help side's device, and the mouse action command content that the mouse action control device is transmitted are changed into corresponding virtual mouse moves and the content of operation prompting, and are shown on side for help's device;
Described help side's device comprises at least:
The mouse action parts, the mouse action information that is used to gather help side's device, and send the instruction of described mouse action to side for help's device;
The screen message display unit is used to receive the screen message that side for help's device sends, and is shown on help side's device;
It is characterized in that,
Described side for help's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and carries out information interaction;
Described help side's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and information interaction.
A kind of method of the virtual mouse guide based on remote cross-network, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described method comprises following steps:
Step 1: help side's device begins to provide online help for side for help's device;
Step 2: help side's device is set up network with side for help's device and is connected;
Step 3: side for help's device is preserved the mouse message of described help side's device;
Step 4: side for help's device sends screen message to help side's device;
Step 5: help side's device provides mouse action information for side for help's device;
Whether step 6, the problem of judging side for help's device solve and finish;
If 1 solution finishes, this flow process finishes;
If 2 do not have solution to finish, turn to step 4,
It is characterized in that step 2 further comprises the steps:
1, help side's device sends the online help link information to side for help's device;
2, side for help's device obtains the network attribute information of help side's device;
3, side for help's device judges that help side's device and side for help's device are whether in consolidated network:
(1) if in consolidated network, then side for help's device initiatively connects help side's device, sets up network and connects, and this flow process finishes;
(2) if not in consolidated network, wherein whether a side is in LAN (Local Area Network) then further to judge help side's device or side for help's device, and an other side has the independently network address on wide area network:
1. if, then initiatively connect the opposing party by LAN (Local Area Network) one side, set up network and connect, this flow process finishes;
2. if not, promptly help side's device and side for help's device are in different LAN (Local Area Network), then
I) side for help's device and help side's device carry out NAT and penetrate;
After ii) penetrating through NAT, side for help's device is sent to help side's device with the internet address of resulting side for help's device;
Iii) help side's device initiatively connects side for help's device, sets up network and connects, and this flow process finishes.
Compared with prior art, the invention has the beneficial effects as follows:
A kind of equipment and method of the virtual mouse guide based on remote cross-network are provided, and when help side and side for help were in the LAN, the help side can remote cross-network, be that the side for help provides online help in the mode of virtual mouse guide.
Description of drawings
Fig. 1 is a network structure.
Fig. 2 forms structural drawing for side for help's device.
Fig. 3 forms structural drawing for help side's device.
Fig. 4 provides the general flow chart of online help for side for help's device for help side's device.
Fig. 5 sets up the general flow chart that network is connected for help side's device with side for help's device.
Fig. 6 provides the process flow diagram of mouse action information for side for help's device for help side's device.
Embodiment
Describe the specific embodiment of the present invention in detail below in conjunction with accompanying drawing.
As shown in Figure 1, the structure of a basic embodiment of the present invention comprises side for help's device 1 and help side's device 2 at least, is connected by network between side for help's device 1 and the help side's device 2.Wherein, the side for help is the user of operation side for help device 1, and the help side is the technical support personnel who helps the side for help to solve practical problems by help side's device 2.Side for help's device 1 and help side's device 2 can be electronic equipments such as desk-top computer, portable notebook computer, smart mobile phone or phone.Side for help's device 1 can link to each other by networks such as telecommunications network, Broadcasting Cable Network or computer networks with help side's device 2, and side for help's device 1 and help side's device 2 can be deployed in the same network, in for example same LAN (Local Area Network), also can be deployed in the different networks.
As shown in Figure 2, side for help's device 1 comprises user's desktop parts 101, service link 102, screen message intercepting parts 103, mouse action instruction memory component 104, virtual mouse guide parts 105 and instant messaging parts 106.Wherein:
User's desktop parts 101, be used for and the user between interface alternation, the user can carry out following operation: the shape of defining virtual mouse, color, size, specify different virtual mouse guide diagrams for example for different help side's device 2.
Screen message intercepting parts 103 are connected with service link 102, are used to gather the screen message of side for help's device 1, and are sent to service link 102, send described screen message by service link 102 to help side's device 2.
Mouse action instruction memory component 104 is connected with service link 102, virtual mouse guide parts 105, is used to preserve the mouse action instruction that help side's device 2 that the service link transmits sends.
Virtual mouse guide parts 105, be connected with mouse action instruction memory component 104, virtual mouse guide parts 105, be used to read the mouse action instruction of help side's device 2 that mouse action instruction memory component preserves, and the mouse action command content that the mouse action control device is transmitted is changed into corresponding virtual mouse move with content of operation and point out, and shown that on side for help's device 1 prompting mode of described content of operation can include multiple modes such as figure, literal, sound, animation.
As shown in Figure 3, help side's device 2 comprises service link 201, mouse action parts 202, screen message display unit 203 and instant messaging parts 204.Wherein:
The service link 102 of side for help's device 1 receives the service connection request message of the service link 201 of help side's device 2, judge the network environment attribute of 2 in side for help's device 1 and help side's device, determine the two communication mode according to the network environment attribute.
When side for help's device 1 with help side's device 2 is in the same LAN (Local Area Network) or in the same wide area network, or in the two a side LAN (Local Area Network) the opposing party at wide area network, then side for help's device 1 is set up direct network with help side's device 2 and is connected.
When side for help's device 1 is in different LAN (Local Area Network) with help side's device 2, the service link 102 of side for help's device 1 and the service link 201 of help side's device 2 are respectively to LAN (Local Area Network) NAT (the Network Address Translate of described side for help's device 1 and help side's device 2, network address translation) equipment penetrates, and obtains the network address and the network port that the service link of side for help's device 1 and help side's device 2 penetrates on NAT device.The NAT device of the network at service link 102 pairs of side for help's device 1 places penetrates, with the network address of side for help's device 1 of obtaining after penetrating and the service link 201 that the network port is sent to help side's device 2; The NAT device of the network at service link 201 pairs of help side's device 2 places penetrates, and with the network address and the network port of help side's device 2 of obtaining after penetrating, is sent to the service link 102 of side for help's device 1.The network address and the network port after service link 102, the 201 basis NAT each other of side for help's device 1 and help side's device 2 penetrate are set up direct network and are connected.
Screen message display unit 203 is used to receive the screen message that side for help's device 1 sends, and is shown on help side's device 2.
The specific implementation step of present embodiment is as follows:
Fig. 4 is used to illustrate that help side's device 2 provides the main-process stream of online help for side for help's device 1, and concrete steps are as follows:
Step 1: help side's device 2 begins to provide online help (step S1) for side for help's device 1.
Step 2: the service link 201 of help side's device 2 is set up network with the service link 102 of side for help's device 1 and is connected (step S2), as shown in Figure 5:
1, the service link 201 of help side's device 2 sends the service link 102 (step S11) of online help link information to side for help's device 1, and the online help link information should comprise the network information of itself at least, includes unique identification;
2, the service link 102 of side for help's device 1 obtains the network attribute information (step S12) of help side's device 2;
3, the service link 102 of side for help's device 1 judges that help side's device 2 and side for help's device 1 are whether in consolidated network (step S13):
(1) if in consolidated network, then the service link 102 of side for help's device 1 initiatively connects the service link 201 of help side's device 2, sets up network and connects (step S14), and this flow process finishes;
(2) if not in consolidated network, wherein whether a side is in LAN (Local Area Network) then further to judge help side's device 2 or side for help's device 1, and an other side has independently the network address (step S15) on wide area network:
1. if, then initiatively connect the opposing party by LAN (Local Area Network) one side, set up network and connect (step S16), this flow process finishes;
2. if not, promptly help side's device 2 and side for help's device 1 are in different LAN (Local Area Network), then
I) the service link 102,201 of side for help's device 1 and help side's device 2 carries out NAT and penetrates (step S17);
After ii) penetrating through NAT, the service link 102 of side for help's device 1 is sent to the service link 201 (step S18) of help side's device 2 with the internet address of resulting side for help's device 1;
Iii) the service link 201 of help side's device 2 initiatively connects the service link 102 of side for help's device 1, sets up network and connects (step S19), and this flow process finishes.
When network connects when creating successfully, the network that the service link 102,201 of side for help's device 1 and help side's device 2 just can pass through to be set up is connected and communicates.
Side for help and help side can link up by the instant messaging parts 108 of side for help's device 1 and the instant messaging parts 205 of help side's device 2.
Step 3: side for help's device 1 is preserved the mouse message (step S3) of described help side's device 2.
The virtual mouse guide parts 105 of side for help's device 1 are created new help side's device 2 mouse objects, and notification screen information interception parts 103 are gathered screen message.The mouse object information of help side's device 2 can include numerical value such as the shape, color, size of virtual mouse at least.
Step 4: side for help's device 1 sends screen message to help side's device 2 (step S4).
The screen message intercepting parts 103 of side for help's device 1 are sent to service link 102 with the screen message of gathering, and by service link 102 described screen message are forwarded to described help side's device 2.
Step 5: help side's device 2 provides mouse action information (step S5) for side for help's device 1, its specific implementation step as shown in Figure 6:
(1), the mouse action parts of help side's device 2 202 are gathered the mouse action information of help side's devices 2, and are forwarded to service link 201 (step S101);
(2), the service link 201 of help side's device 2 is transmitted described mouse action information (step S102) to described side for help's device 1;
(3), the service link of side for help's device 1 102 receives described mouse action information, and transmits (step S103) to mouse action instruction memory component 104;
(4), mouse action instruction memory component 104 is preserved described mouse action instruction, and is notified the virtual mouse guide parts 105 (step S104);
(5), virtual mouse guide parts 105 read described mouse action instruction (step S105) from mouse action instruction memory component 104;
(6), virtual mouse guide parts 105 are preserved information according to help side's mouse object of being safeguarded, described mouse action instruction is changed into moving of virtual mouse and content of operation prompting (step S106), and content of operation can be pointed out in modes such as figure, literal, sound, animations.
If 1 solution finishes, this flow process finishes (step S7).
If 2 do not have solution to finish, turn to step 4.
In sum, an online help process is finished.
It should be noted last that above embodiment is only in order to explanation and unrestricted technical scheme described in the invention; Therefore, although this instructions has been described in detail the present invention with reference to the above embodiments,, those of ordinary skill in the art should be appreciated that still and can make amendment or replacement to the present invention with being equal to; And all do not break away from the technical scheme and the improvement thereof of the spirit and scope of the present invention, and it all should be encompassed in the middle of the claim scope of the present invention.
Claims (2)
1. equipment based on the virtual mouse guide of remote cross-network, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described side for help's device comprises at least:
Screen message intercepts parts, is used to gather the screen message of side for help's device, and sends described screen message to help side's device;
The virtual mouse guide parts are used to read the mouse action instruction of help side's device, and the mouse action command content that the mouse action control device is transmitted are changed into corresponding virtual mouse moves and the content of operation prompting, and are shown on side for help's device;
Described help side's device comprises at least:
The mouse action parts, the mouse action information that is used to gather help side's device, and send the instruction of described mouse action to side for help's device;
The screen message display unit is used to receive the screen message that side for help's device sends, and is shown on help side's device;
It is characterized in that,
Described side for help's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and carries out information interaction;
Described help side's device also comprises:
The service link is used to realize communicating by letter between described side for help's device and described help side's device, and information interaction.
2. method based on the virtual mouse guide of remote cross-network, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can provide mouse action information for side for help's device by network, and described method comprises following steps:
Step 1: help side's device begins to provide online help for side for help's device;
Step 2: help side's device is set up network with side for help's device and is connected;
Step 3: side for help's device is preserved the mouse message of described help side's device;
Step 4: side for help's device sends screen message to help side's device;
Step 5: help side's device provides mouse action information for side for help's device;
Whether step 6, the problem of judging side for help's device solve and finish;
If 1 solution finishes, this flow process finishes;
If 2 do not have solution to finish, turn to step 4,
It is characterized in that step 2 further comprises the steps:
1, help side's device sends the online help link information to side for help's device;
2, side for help's device obtains the network attribute information of help side's device;
3, side for help's device judges that help side's device and side for help's device are whether in consolidated network:
(1) if in consolidated network, then side for help's device initiatively connects help side's device, sets up network and connects, and this flow process finishes;
(2) if not in consolidated network, wherein whether a side is in LAN (Local Area Network) then further to judge help side's device or side for help's device, and an other side has the independently network address on wide area network:
1. if, then initiatively connect the opposing party by LAN (Local Area Network) one side, set up network and connect, this flow process finishes;
2. if not, promptly help side's device and side for help's device are in different LAN (Local Area Network), then
I) side for help's device and help side's device carry out NAT and penetrate;
After ii) penetrating through NAT, side for help's device is sent to help side's device with the internet address of resulting side for help's device;
Iii) help side's device initiatively connects side for help's device, sets up network and connects, and this flow process finishes.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101066960A CN101581984A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with virtual mouse guide based on remote cross-network |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101066960A CN101581984A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with virtual mouse guide based on remote cross-network |
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| CN101581984A true CN101581984A (en) | 2009-11-18 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNA2008101066960A Pending CN101581984A (en) | 2008-05-14 | 2008-05-14 | Equipment and method with virtual mouse guide based on remote cross-network |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101888608A (en) * | 2010-07-20 | 2010-11-17 | 中兴通讯股份有限公司 | Remote control method, device and system |
| CN102752727A (en) * | 2012-05-30 | 2012-10-24 | 北京三星通信技术研究有限公司 | Terminal remote guide method and terminal remote guide device |
| CN102929415A (en) * | 2012-09-17 | 2013-02-13 | 浪潮(北京)电子信息产业有限公司 | Local monitor and mouse display synchronization method for local monitor and remote virtual machine |
| CN104991772A (en) * | 2015-06-30 | 2015-10-21 | 努比亚技术有限公司 | Remote operation guide method and apparatus |
-
2008
- 2008-05-14 CN CNA2008101066960A patent/CN101581984A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101888608A (en) * | 2010-07-20 | 2010-11-17 | 中兴通讯股份有限公司 | Remote control method, device and system |
| WO2012009888A1 (en) * | 2010-07-20 | 2012-01-26 | 中兴通讯股份有限公司 | Method, device and system for remote control |
| CN102752727A (en) * | 2012-05-30 | 2012-10-24 | 北京三星通信技术研究有限公司 | Terminal remote guide method and terminal remote guide device |
| CN102929415A (en) * | 2012-09-17 | 2013-02-13 | 浪潮(北京)电子信息产业有限公司 | Local monitor and mouse display synchronization method for local monitor and remote virtual machine |
| CN104991772A (en) * | 2015-06-30 | 2015-10-21 | 努比亚技术有限公司 | Remote operation guide method and apparatus |
| CN104991772B (en) * | 2015-06-30 | 2018-05-01 | 努比亚技术有限公司 | Remote operation bootstrap technique and device |
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Addressee: Beijing Help On-line Information Technology Co., Ltd. Document name: Notification that Application Deemed to be Withdrawn |
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| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20091118 |