CN101426003A - Network information consulting system and method - Google Patents
Network information consulting system and method Download PDFInfo
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- CN101426003A CN101426003A CNA2007101654421A CN200710165442A CN101426003A CN 101426003 A CN101426003 A CN 101426003A CN A2007101654421 A CNA2007101654421 A CN A2007101654421A CN 200710165442 A CN200710165442 A CN 200710165442A CN 101426003 A CN101426003 A CN 101426003A
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Abstract
The invention discloses a network information consultation system and method comprising: information consultation platform set on web page and data memory module and control module. The consultation platform comprise: consultation instruction, judging instruction, selecting instruction, primary information negotiation instruction, signing instruction, payment confirmation instruction, instruction for entering into formal negotiation room and evaluation instruction. The data memory module comprises: standard information module, data update module, memory module and evaluation module. The control module comprise: judging module, display control module, bargaining control module, signing control module, payment control module, password payment module and evaluation module. The consultation method comprises: selecting step, personalized consultation entry step, bargaining step, signing step, charging and payment step, payment password step, formal consultation step and evaluation step. The above-mentioned information consultation method and consultation system combines and provides a simple and opaque network information consultation platform for client.
Description
Technical field
The present invention relates to a kind of information consulting system and method, specially refer to a kind of network information consulting system and the method for law class, tax class, Business Administration, financial class and financial class or medicine.
Background technology
Along with the continuous development of society, people are more and more to the demand of various information, comprise legal information here, industrial and commercial information, life information or the like.The channel that people obtain these information mainly is the disclosed information of some medium, some is to law office and the consulting of various intermediary, but because people's work rhythm is all very fast at present, therefore, extract the regular hour out and seek advice from many problems that also have to the doorstep, therefore, many people have selected the network channel that required information is seeked advice from, because the present network consulting is free, basically all be that some regulations and law are appeared on the website according to set form, though can play a role, also there are some problems, mainly show:
1, existing consulting majority is non-charge, and a side who provides advice does not have enthusiasm, assumes no responsibility yet, and therefore the problem of answering is also inaccurate.
2, whether the consultant is owing to providing advice expense, so accurately can't confirm the problem of answering.
Therefore how improving consultation quality is problem that needing to demand solution at present urgently.
Summary of the invention
The objective of the invention is to, by a kind of network information consulting system and method are provided, to solve the not high problem of consultation quality that exists at present.
The present invention adopts some technological means to realize:
A kind of network information consulting system comprises: the information consultation platform that is provided with on the webpage and data memory module and control module;
Described information consultation platform comprises: the information consultation instruction, and information decision instruction, selection instruction, primary information negotiation instruction, signatory instruction, payment are confirmed instruction, enter the instruction of formal conference room and are estimated instruction;
Described data memory module comprises: standard information module, data update module, memory module, and evaluation module;
Described control module comprises: judging unit, indicative control unit, primary information negotiation time control unit, agreed-upon price control unit, signatory control unit, payment control unit, consulting password payment unit and evaluation information feedback unit.
Aforesaid information decision instruction comprises standard information and customized information judgement.
Aforesaid consulting password payment module comprises the Internet instruction and communicating terminal instruction.
A kind of information consultation method may further comprise the steps:
May further comprise the steps:
Select step; Mainly comprise:
Consulting item hurdle 1 in the webpage clicking;
Display standard information and customized information consulting explanation and advisory procedure;
By the client information category is judged;
Input is seeked advice from classification promptly: select general standard consulting or personalized consulting;
Whether client's decision enters the customized information classification is judged;
Not, the choice criteria consulting then enters the standardized information display interface, and by the standard information storehouse, the display standard information content is understood general rules and information;
Be to enter personalized consulting interface;
Personalized consulting enters step and mainly comprises;
Select the consultant according to webpage;
The preliminary conference room of entering the Web page;
The consultant tentatively replys
The main points of consulting and solution are answered by opening voice or video conversation system, consultant;
Countdown shows the customized information consulting time one by one;
Judge whether to select personalized consulting: not, return standard consulting interface; Be to enter the agreed-upon price program:
Agreed-upon price step: mainly comprise;
System shows general expenses standard;
Client and consultant negotiate a price; Inconsistent then withdrawing from returned the standard information interface; Unanimity then enters next step;
Signatory step: mainly comprise;
Then signatory to contract clause unanimity, inconsistent then withdrawing from returned the standard information interface; Unanimity, then signatory;
Charge payment step; Mainly comprise:
The consultant transfers accounts at the appointed time; As not, signatory contract is considered as abandoning; As transfer accounts successfully system start-up charge advisory procedure then; Then enter next step and get password;
Payment password step; Comprise:
The password that will be entered formal consulting room by consulting password payment module is issued the consultant, and the client obtains and enters charge consulting room password;
Formal consulting step; Comprise:
The consultant enters consulting room and obtains required consultation information;
Evaluation procedure: comprising:
By the client is that the consultant estimates;
Evaluation information feeds back to system and new data more, and simultaneity factor is increased to the consultant with evaluation content and introduces in the column;
Consulting is wound up the case.
Aforesaid evaluation information is: bonus point, non-bonus point and subtract branch.
The present invention compared with prior art has following remarkable advantages and beneficial effect:
A kind of network information consulting system of the present invention and method, owing to set up with client's consulting consultation quality organic connected system on network with the consultant, for customized information, the client is owing to pay, so to the problem that proposes no longer is random, again because consultant's charge, making it propose non-consultation information to the client will more responsible answer, if owing to reply the approval that quality can not get the client, the client just can complain, and while reputation score to the consultant in system subtracts branch, this information that subtracts branch can feed back to the consultant's of consultation platform credit value by this system, will very big influence be arranged to other customer selecting consultant from now on, therefore, the consultant will make great efforts to provide the consultation quality to the client, will play a positive role to the raising of the service level of intermediary's class industry.Above-mentioned information consultation method and consulting system combine, and for the client provides a succinct transparent information consultation platform, are giving full play under the prerequisite of role of network, and also the management for consulting firm provides an effective method more.
Description of drawings
Fig. 1 is the network information consulting system schematic diagram;
Fig. 2 is the information consultation method flow diagram.
Embodiment
Below in conjunction with accompanying drawing specific embodiments of the invention are illustrated:
See also shown in Figure 1ly, this system is mainly by information consultation platform 100, and data memory module 200 and control module 300 are formed.
Above-mentioned information consultation platform 100 mainly is to be presented on the terminal, the composition of multipole menu.
And data memory module 200 and control module 300 are work stations of consulting system.
That consultation platform 100 is directly faced is the client, client's various instructions send to control module 300 by consultation platform 100 with its information, according to separately function its instruction are sent to information consultation platform 100 by control module 300 by the unit 301,302,303,304,305,306 of forming this control module 300.
For example, what have that a client clicks on consultation platform 100 is the standard information consulting, this instruction sends to the judging unit 301 and the indicative control unit 302 of control module 300, just the standard information that will control and transfer in the database is shown on the terminal, the acquisition standard information that the client just can be free.
If, the customized information that the charge of a customer selecting is arranged, so this information will by control module 300 judging unit 301, make it enter the program of personalized consulting, by indicative control unit 302, signatory unit 303, payment control unit 304 and Evaluation and Control unit 305, control it respectively and enter consultant's selection instruction 103 according to the consulting step, selection instruction 104 preliminary negotiation instructions 105, signatory instruction 106, instruction 107 is confirmed in payment, the client obtains cipher instruction 108 and estimates instruction 109, last consultation information and evaluation result turn back to data memory module 200 again so that Data Update and customized information are stored, and these data that constantly are updated will make its standardized information abundanter.
In the above-mentioned selection customized information consultation process, but after entering preliminary negotiation, show that countdown unit 303 can carry out the countdown display reminding according to the time gradation of setting, select whether will carry out the personalization consulting to remind the client, so that the client selects.
The above-mentioned conference room password that enters can be obtained on computers by the client, also can provide the form of note to send on client's mobile phone by control centre.
Above-mentioned terminal comprises: display, notebook computer and mobile phone etc.
See also shown in Figure 2ly, be the flow chart of information consultation method of the present invention.
May further comprise the steps:
Select step; Mainly comprise:
Consulting item hurdle 1 in the webpage clicking;
Display standard information and customized information consulting explanation and advisory procedure 2;
Judge that by 5 pairs of information categories of client 3 judge;
Input is seeked advice from classification 4 promptly: select general standard consulting or personalized consulting;
Whether client's decision enters the customized information classification is judged 5;
Not, the choice criteria consulting then enters standardized information display interface 18, and by standard information storehouse 19, the display standard information content 20 is understood general rules and information;
Be to enter personalized consulting interface;
Personalized consulting enters step and mainly comprises;
The preliminary conference room 7 of entering the Web page;
The consultant tentatively replys 9
The main points of consulting and solution are answered by opening voice or video conversation system 11, consultant;
Countdown shows the customized information consulting time 12 one by one;
Judge whether to select personalized consulting 13: not, return standard consulting interface; Be to enter the agreed-upon price program:
Agreed-upon price step: mainly comprise;
System shows general expenses standard;
Client and consultant negotiate a price 14; Inconsistent then withdrawing from returned the standard information interface; Unanimity then enters next step;
Signatory step: mainly comprise;
To contract clause unanimity, then signatory, inconsistent then withdrawing from returned the standard information interface; Unanimity 15 then contracts 16;
Charge payment step; Mainly comprise:
The consultant transfers accounts at the appointed time; As not, signatory contract is considered as abandoning; As the success 17 of transferring accounts, then system start-up charge advisory procedure 28; Then enter next step and get password;
Payment password step; Comprise:
The password that will be entered formal consulting room by consulting password payment module is issued the consultant, and the client obtains and enters charge consulting room password 24;
Formal consulting step; Comprise:
The consultant enters consulting room and obtains required consultation information 25;
Evaluation procedure: comprising:
By the client is that the consultant estimates 23;
Evaluation information feeds back to system and new data more, and simultaneity factor is increased to the consultant with evaluation content and introduces in the column;
Consulting winds up the case 30.
Aforesaid evaluation information is: bonus point, non-bonus point and subtract branch.
The control connection center that is occurred in diagram is 8, mainly by standard information 81, information updating 82, customized information storage 83, obtain charge consulting 84 and evaluation information 85 is formed.
Above-described standard information comprises information such as the analysis of set, various rules according to the public information resource of consulting classification, article, various typical cases and introduction.
Above-described consultation method, its charge stage is from signatory step, the consulting before signatory step is the free stage.
Above-mentioned information consultation method and consulting system combine, for the client provides a succinct transparent information consultation platform, giving full play under the prerequisite of role of network, for the client provides the multiple choices mode, promptly can obtain free information, also can obtain satisfied answer for the customized information of oneself, the while also provides an effective method more for the management of consulting firm.
It should be noted that at last: above embodiment only in order to the explanation the present invention and and unrestricted technical scheme described in the invention; Therefore, although this specification has been described in detail the present invention with reference to each above-mentioned embodiment,, those of ordinary skill in the art should be appreciated that still and can make amendment or be equal to replacement the present invention; And all do not break away from the technical scheme and the improvement thereof of the spirit and scope of invention, and it all should be encompassed in the middle of the claim scope of the present invention.
Claims (5)
1, a kind of network information consulting system comprises: the information consultation platform that is provided with on the webpage and data memory module and control module; It is characterized in that:
Described information consultation platform comprises: the information consultation instruction, and information decision instruction, selection instruction, primary information negotiation instruction, signatory instruction, payment are confirmed instruction, enter the instruction of formal conference room and are estimated instruction;
Described data memory module comprises: standard information unit, data updating unit, memory cell, and evaluation unit;
Described control module comprises: judging unit, indicative control unit, primary information negotiation time control unit, agreed-upon price control unit, signatory control unit, payment control unit, consulting password payment unit and evaluation information feedback unit.
2, network information consulting system according to claim 1 is characterized in that: described information decision instruction comprises standard information and customized information judgement.
3, network information consulting system according to claim 1 is characterized in that: consulting password payment module comprises the Internet instruction and communicating terminal instruction.
4, a kind of Network Information Consultation method is characterized in that: may further comprise the steps:
May further comprise the steps:
Select step; Mainly comprise:
Consulting item hurdle in the webpage clicking;
Display standard information and customized information consulting explanation and advisory procedure;
By the client information category is judged;
Input is seeked advice from classification promptly: select general standard consulting or personalized consulting;
Whether client's decision enters the customized information classification is judged;
Not, the choice criteria consulting then enters the standardized information display interface, and by the standard information storehouse, the display standard information content is understood general rules and information;
Be to enter personalized consulting interface;
Personalized consulting enters step and mainly comprises;
Select the consultant according to webpage;
The preliminary conference room of entering the Web page;
The consultant tentatively replys;
The main points of consulting and solution are answered by opening voice or video conversation system, consultant;
Countdown shows the customized information consulting time one by one;
Judge whether to select personalized consulting: not, return standard consulting interface; Be to enter the agreed-upon price program:
Agreed-upon price step: mainly comprise;
System shows general expenses standard;
Client and consultant negotiate a price; Inconsistent then withdrawing from returned the standard information interface; Unanimity then enters next step;
Signatory step: mainly comprise;
Then signatory to contract clause unanimity, inconsistent then withdrawing from returned the standard information interface; Unanimity, then signatory;
Charge payment step; Mainly comprise:
The consultant transfers accounts at the appointed time; As not, signatory contract is considered as abandoning; As transfer accounts successfully system start-up charge advisory procedure then; Then enter next step and get password;
Payment password step; Comprise:
The password that will be entered formal consulting room by consulting password payment module is issued the consultant, and the client obtains and enters charge consulting room password;
Formal consulting step; Comprise:
The consultant enters consulting room and obtains required consultation information;
Evaluation procedure: comprising:
By the client is that the consultant estimates;
Evaluation information feeds back to system and new data more, and simultaneity factor is increased to the consultant with evaluation content and introduces in the column;
Consulting is wound up the case.
Aforesaid evaluation information is: bonus point, non-bonus point and subtract branch.
5, Network Information Consultation method according to claim 4, it is characterized in that: described evaluation information is: bonus point, non-bonus point and subtract branch.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101654421A CN101426003A (en) | 2007-10-29 | 2007-10-29 | Network information consulting system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101654421A CN101426003A (en) | 2007-10-29 | 2007-10-29 | Network information consulting system and method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101426003A true CN101426003A (en) | 2009-05-06 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007101654421A Pending CN101426003A (en) | 2007-10-29 | 2007-10-29 | Network information consulting system and method |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI619083B (en) * | 2015-03-06 | 2018-03-21 | China Steel Corp | Intelligent electronic inquiry system and its method |
| CN113781035A (en) * | 2021-09-14 | 2021-12-10 | 上海镁信健康科技有限公司 | System pricing mechanism based on online inquiry service |
-
2007
- 2007-10-29 CN CNA2007101654421A patent/CN101426003A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI619083B (en) * | 2015-03-06 | 2018-03-21 | China Steel Corp | Intelligent electronic inquiry system and its method |
| CN113781035A (en) * | 2021-09-14 | 2021-12-10 | 上海镁信健康科技有限公司 | System pricing mechanism based on online inquiry service |
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Open date: 20090506 |