CN106101244A - A kind of network information consulting system and method - Google Patents

A kind of network information consulting system and method Download PDF

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Publication number
CN106101244A
CN106101244A CN201610481108.6A CN201610481108A CN106101244A CN 106101244 A CN106101244 A CN 106101244A CN 201610481108 A CN201610481108 A CN 201610481108A CN 106101244 A CN106101244 A CN 106101244A
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Prior art keywords
information
consulting
instruction
consultant
module
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王鹏
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Xiantao Brocade Information Consulting Co Ltd
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Xiantao Brocade Information Consulting Co Ltd
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Priority to CN201610481108.6A priority Critical patent/CN106101244A/en
Publication of CN106101244A publication Critical patent/CN106101244A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/067—Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/18—Legal services; Handling legal documents
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Game Theory and Decision Science (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Educational Administration (AREA)
  • Development Economics (AREA)
  • Technology Law (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses a kind of network information consulting system and method, including: the information consultation platform arranged on webpage and data memory module and control module；Consultation platform includes: consulting instruction, it is judged that instruction, selects instruction, primary information negotiation instruction, and signing instruction, payment confirm instruction, enter the instruction of formal conference room and evaluate instruction；Data memory module includes: standard information module, data update module, memory module and evaluation module；Control module includes: judge module, display control module, agreed-upon price control module, signing control module, payment control module, password payment module and evaluation module.Consultation method includes: select step；Personalized consulting enters step；Agreed-upon price step；Signing step；Charge payment step；Payment cryptographic process；Formal consulting step and evaluation procedure: above-mentioned information consultation method and consulting system combine, and provide a succinct transparent Network Information Consultation platform for client.

Description

A kind of network information consulting system and method
Technical field
The present invention relates to a kind of information consulting system and method, be related specifically to law class, tax class, Business Administration, finance Class and financial category or a kind of information consulting system of medicine knowledge and method.
Background technology
Along with the development of society, the demand of various information is got more and more, includes legal information, work here by people Business's information, life information etc..People obtain the channel of these information and are mainly information disclosed in some media, some To seek advice to law office and various intermediary, but due to current people work rhythm the most quickly, therefore, one to be extracted out The fixed time visits and seeks advice from many problems that also has, and therefore, many people have selected Internet channel and seek advice from required information, Owing to the present network consulting is free, it is essentially all and some regulations and law are occurred in website according to fixing form On, although can play a role, but there is also some problems, be mainly manifested in:
1, existing consulting majority is non-charge, it is provided that a side of consulting does not has enthusiasm, assumes no responsibility, therefore yet The problem answered is the most inaccurate.
2, consultant is owing to need not provide advisory fee, so the most accurately cannot confirm the problem answered.
The most how improving consultation quality is the problem the most urgently needing to solve.
Summary of the invention
It is an object of the invention to, by providing a kind of network information consulting system and method, presently, there are with solution The problem that consultation quality is the highest.
The present invention is to use some technological means to realize:
A kind of network information consulting system and method, including: the information consultation platform arranged on webpage and data storage mould Block and control module；
Described information consultation platform includes: information consultation instructs, information decision instruction, selects instruction, preliminary information to be in harmony Talking instruction, signing instruction, payment confirm instruction, enter the instruction of formal conference room and evaluate instruction；
Described data memory module includes: standard information module, data update module, memory module, and evaluation module；
Described control module includes: judging unit, shows control unit, primary information negotiation time control unit, view Valency control unit, signing control unit, payment control unit, consulting password dispenser unit and evaluation information feedback unit.
Aforesaid information decision instruction includes that standard information and customized information judge.
Aforesaid consulting password payment module includes that the Internet instruction and communicating terminal instruct.
A kind of information consultation method, comprises the following steps:
Comprise the following steps:
Select step；Specifically include that
Consulting item hurdle 1 in webpage clicking；
Display standardized information and customized information consulting illustrate and advisory procedure；
By client, information category is judged；
Input Category of consulting i.e.: select general standardization consulting or personalized consulting；
Client decides whether that entering customized information classification judges；
No, select standardization consulting then to enter standardized information display interface, by standard information storehouse, display standardization letter Breath content, understands general regulation and information；
It is to enter personalization consulting interface；
Personalized consulting enters step and mainly includes；
Consultant is selected according to webpage；
Enter the Web page preliminary conference room；
Consultant tentatively replys
Opening voice or video conversation system, consultant answers the main points of consulting and solution；
Countdown gradually shows that customized information seeks advice from the time；
Judge whether to select personalized consulting: no, return to standard advisory interface；It is to enter agreed-upon price program:
Agreed-upon price step: mainly include；
System shows general expenses standard；
Client and consultant negotiate a price；Inconsistent, exit return standard information interface；Consistent then enter next step；
Signing step: mainly include；
Contract terms are the most then contracted, inconsistent, exit return standard information interface；Unanimously, then contract；
Charge payment step；Specifically include that
Consultant is transferred accounts at the appointed time；As no, signing contract is considered as abandoning；As transferred accounts successfully, then system start-up is received Take advisory procedure；Then enter next step and take password；
Payment cryptographic process；Including:
By consulting password payment module, the password entering formal consulting room being issued consultant, client obtains entrance charge and consults Ask room password；
Formally seek advice from step；Including:
Consultant enters consulting room and obtains required consultation information；
Evaluation procedure: including:
It is that consultant is evaluated by client；
Evaluation information feeds back to system more new data, and evaluation content is increased to consultant and introduces column by simultaneity factor In；
Consulting is wound up the case.
Aforesaid evaluation information is: bonus point, non-bonus point and deduction.
The present invention compared with prior art, has following obvious advantage and a beneficial effect:
One network information consulting system of the present invention and method, owing to establishing the consulting matter of client's consulting with consultant Amount organic connection system on network, for customized information, client is owing to paying, so to the problem proposed no longer Random, again due to the charge of consultant so that it is client is proposed non-consultation information will more responsible reply, if Can not get the accreditation of client owing to replying quality, client can be carried out complaining, and prestige to consultant in system simultaneously Score value deduction, the information of this deduction can feed back to the credit value of the consultant of consultation platform by this system, it will to from now on its He customer selecting consultant has the biggest impact, and therefore, consultant will make great efforts to provide the consultation quality to client, agency The raising of the service level of class industry will play a positive role.Above-mentioned information consultation method and consulting system are organically combined in Together, provide a succinct transparent information consultation platform for client, on the premise of giving full play to role of network, also for consulting The management of inquiry company provides a significantly more efficient method.
Accompanying drawing explanation
Fig. 1 is a kind of network information consulting system and method schematic diagram；
Fig. 2 is information consultation method flow diagram.
Detailed description of the invention
Below in conjunction with the accompanying drawings the specific embodiment of the present invention is illustrated:
Referring to shown in Fig. 1, this system is mainly by information consultation platform 100, data memory module 200 and control module 300 compositions.
Information consultation platform 100, by consulting instruction 101, information decision instruction 102, this decision instruction is consulted mainly for client The information ask is standardized information or customized information judges, is additionally provided with consultant and selects to instruct 103, customized information Consulting selects instruction 104, primary information negotiation instruction 105, payment to confirm instruction 107, cipher instruction 108, evaluate instruction 109 groups Become.
Data memory module 200 is by standard information unit 201, data updating unit 202 and customized information memory element 203 compositions.
Control module 300, by judging unit 301, shows control unit 302, shows that countdown unit 303, signing control single Unit 304, control unit 305 of paying the bill, evaluates control unit 306 and information feedback unit 307 forms.
Above-mentioned information consultation platform 100 mainly shows on computer terminals, the composition of multipole menu.
And data memory module 200 and control module 300 are the work stations of consulting system.
Consultation platform 100 directly facing be client, its information is sent by the various instructions of client by consultation platform 100 To control module 300, by forming the unit 301,302,303,304,305,306 of this control module 300 according to respective function Instructed and be sent to information consultation platform 100 by control module 300.
Such as, have that a client clicks on consultation platform 100 is standard information consulting, and this instruction is sent to control mould The judging unit 301 of block 300 and display control unit 302, be just shown to end by the standard information controlled and transfer in data base On end, the acquisition standard information that client just can be free.
If there being the customized information of the charge of a customer selecting, then this information will be by control module 300 Judging unit 301 so that it is enter personalization consulting program, by display control unit 302, signing unit 303, payment control Unit 304 processed and evaluation control unit 305, control it respectively and select to instruct 103, select to refer to according to consulting step entrance consultant 104 tentatively negotiation instructions 105, signing instruction 106, payment is made to confirm that instruction 107, Customer Acquisition cipher instruction 108 and evaluation refer to Making 109, last consultation information and evaluation result again return to data memory module 200 so that data update and customized information is deposited Storage, these data being continuously updated will make its standardized information abundanter.
In above-mentioned selection customized information consultation process, but after entering preliminary negotiation, display countdown unit 303 can basis The time set carries out countdown display reminding by several times, chooses whether to remind client to carry out to carry out personalized consulting, in order to Client selects.
Above-mentioned entrance conference room password, can be obtained by client, it is also possible to provided note by control centre on computers Form be sent on Client handset.
Above-mentioned terminal includes: display, notebook computer and mobile phone etc..
Refer to shown in Fig. 2, for the flow chart of the information consultation method of the present invention.
Comprise the following steps:
Select step；Specifically include that
Consulting item hurdle 1 in webpage clicking；
Display standardized information and customized information consulting illustrate and advisory procedure 2；
By client 5, information category is judged that 3 judge；
Input Category of consulting 4 i.e.: select general standardization consulting or personalized consulting；
Client decides whether that entering customized information classification judges 5；
No, select standardization consulting then to enter standardized information display interface 18, by standard information storehouse 19, show standard Change information content 20, understand general regulation and information；
It is to enter personalization consulting interface；
Personalized consulting enters step and mainly includes；
Consultant 6 is selected according to webpage；
Enter the Web page preliminary conference room 7；
Consultant tentatively replys 9
Opening voice or video conversation system 11, consultant answers the main points of consulting and solution；
Countdown gradually shows that customized information seeks advice from the time 12；
Judge whether to select personalized consulting 13: no, return to standard advisory interface；It is to enter agreed-upon price program:
Agreed-upon price step: mainly include；
System shows general expenses standard；
Client and consultant carry out negotiating a price 14；Inconsistent, exit return standard information interface；Consistent then enter next step；
Signing step: mainly include；
Consistent to contract terms, then contract, inconsistent, exit return standard information interface；Consistent 15, then contract 16；
Charge payment step；Specifically include that
Consultant is transferred accounts at the appointed time；As no, signing contract is considered as abandoning；As transferred accounts successfully 17, then system start-up Based consultation program 28；Then enter next step and take password；
Payment cryptographic process；Including:
By consulting password payment module, the password entering formal consulting room being issued consultant, client obtains entrance charge and consults Ask room password 24；
Formally seek advice from step；Including:
Consultant enters consulting room and obtains required consultation information 25；
Evaluation procedure: including:
It is that consultant is evaluated 23 by client；
Evaluation information feeds back to system more new data, and evaluation content is increased to consultant and introduces column by simultaneity factor In；
Consulting winds up the case 30.
Aforesaid evaluation information is: bonus point, non-bonus point and deduction.
It is 8 that the control occurred in the example shown connects center, mainly by standard information 81, information updating 82, personalized letter Breath storage 83, acquirement based consultation 84 and evaluation information 85 form.
Above-described standard information, including the set of the public information resource according to Category of consulting, various regulation, chapter The information such as journey, the analysis of various typical case and introduction.
Above-described consultation method, its charge stage is from the beginning of signing step, and the consulting before signing step is The free stage.
Above-mentioned information consultation method and consulting system combine, for client provide one succinct transparent Information consultation platform, on the premise of giving full play to role of network, provides multiple choices mode for client, i.e. can obtain and exempt from The information taken, it is also possible to the customized information for oneself obtains satisfied answer, the most also the management for consulting firm provides One significantly more efficient method.
Last it is noted that above example only in order to the present invention is described and and unrestricted technology described in the invention Scheme；Therefore, although this specification with reference to each above-mentioned embodiment to present invention has been detailed description, but, this Field it is to be appreciated by one skilled in the art that still the present invention can be modified or equivalent；And all are without departing from sending out The technical scheme of bright spirit and scope and improvement thereof, it all should be contained in the middle of scope of the presently claimed invention.

Claims (5)

1. network information consulting system and a method, including: the information consultation platform arranged on webpage and data memory module And control module；It is characterized in that:
Described information consultation platform includes: information consultation instructs, information decision instruction, selects instruction, primary information negotiation to refer to Order, signing instruction, payment confirm instruction, enter the instruction of formal conference room and evaluate instruction；
Described data memory module includes: standard information unit, data updating unit, memory element, and evaluation unit；
Described control module includes: judging unit, shows control unit, primary information negotiation time control unit, control of negotiating a price Unit processed, signing control unit, payment control unit, consulting password dispenser unit and evaluation information feedback unit.
A kind of network information consulting system the most according to claim 1 and method, it is characterised in that: described information judges Instruction includes that standard information and customized information judge.
A kind of network information consulting system the most according to claim 1 and method, it is characterised in that: consulting password payment mould Block includes that the Internet instruction and communicating terminal instruct.
4. a network information consulting system and method, it is characterised in that: comprise the following steps:
Comprise the following steps:
Select step；Specifically include that
Consulting item hurdle in webpage clicking；
Display standardized information and customized information consulting illustrate and advisory procedure；
By client, information category is judged；
Input Category of consulting i.e.: select general standardization consulting or personalized consulting；
Client decides whether that entering customized information classification judges；
No, select standardization consulting then to enter standardized information display interface, by standard information storehouse, in display standardized information Hold, understand general regulation and information；
It is to enter personalization consulting interface；
Personalized consulting enters step and mainly includes；
Consultant is selected according to webpage；
Enter the Web page preliminary conference room；
Consultant tentatively replys；
Opening voice or video conversation system, consultant answers the main points of consulting and solution；
Countdown gradually shows that customized information seeks advice from the time；
Judge whether to select personalized consulting: no, return to standard advisory interface；It is to enter agreed-upon price program:
Agreed-upon price step: mainly include；
System shows general expenses standard；
Client and consultant negotiate a price；Inconsistent, exit return standard information interface；Consistent then enter next step；
Signing step: mainly include；
Contract terms are the most then contracted, inconsistent, exit return standard information interface；Unanimously, then contract；
Charge payment step；Specifically include that
Consultant is transferred accounts at the appointed time；As no, signing contract is considered as abandoning；As transferred accounts successfully, then system start-up charge is consulted Inquiry program；Then enter next step and take password；
Payment cryptographic process；Including:
By consulting password payment module, the password entering formal consulting room being issued consultant, client obtains entrance based consultation room Password；
Formally seek advice from step；Including:
Consultant enters consulting room and obtains required consultation information；
Evaluation procedure: including:
It is that consultant is evaluated by client；
Evaluation information feeds back to system more new data, and evaluation content is increased to consultant and introduces in column by simultaneity factor；
Consulting is wound up the case.
Aforesaid evaluation information is: bonus point, non-bonus point and deduction.
Network Information Consultation method the most according to claim 4, it is characterised in that: described evaluation information is: bonus point, no Bonus point and deduction.
CN201610481108.6A 2016-06-25 2016-06-25 A kind of network information consulting system and method Pending CN106101244A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201610481108.6A CN106101244A (en) 2016-06-25 2016-06-25 A kind of network information consulting system and method

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201610481108.6A CN106101244A (en) 2016-06-25 2016-06-25 A kind of network information consulting system and method

Publications (1)

Publication Number Publication Date
CN106101244A true CN106101244A (en) 2016-11-09

Family

ID=57253253

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201610481108.6A Pending CN106101244A (en) 2016-06-25 2016-06-25 A kind of network information consulting system and method

Country Status (1)

Country Link
CN (1) CN106101244A (en)

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